Bitcoin Forum

Dear Bitcointalk Forum,


I am opening a Scam Accusation against Betkin Casino as they have confiscated $5,000 of my funds, changed their rules and (mis)applied them retroactively to accuse me of a violation, and lied about the changes, all while refusing to provide proper justification for their actions.



On March 8, I made a deposit of approximately $2,000 worth of Bitcoin (Deposit History (https://talkimg.com/images/2025/03/17/077OI.png)). I activated the second deposit bonus, which granted me an additional $2,000 bonus balance (Bonus History - Bonus Activated (https://talkimg.com/images/2025/03/17/07gv5.png)).

Betkin operates with two separate wallets—one for real money and one for bonus funds. I started playing using only my real balance, primarily purchasing bonus buys on BGaming slots for $100–$150 per bonus. At the time, there were no terms prohibiting this, and even now, I would argue that no such restriction exists for real money gameplay. Eventually, my real balance ran out.

I then attempted to use my bonus balance to play, but all of my bets were automatically rejected. I tested this across multiple games and bet sizes, but the result was always the same. I contacted live support, who informed me that the bonus could only be wagered using real funds. Since I had no real funds left, I was effectively forced to deposit again if I wanted to continue playing.

So, I deposited another $2,000 worth of BTC and resumed playing (Deposit History (https://talkimg.com/images/2025/03/17/077OI.png)).

I got somewhat lucky with my redeposit, and by the time I completed the wagering requirements, I had about $2,500 real money balance. On top of that, the $2,000 bonus was converted to real money upon completion of the wagering requirements. My bonus history confirms that when the 0.023 BTC bonus was converted to real money, I still had 0.030 BTC real balance (Bonus History - Bonus Removed (https://talkimg.com/images/2025/03/17/07iiz.png)), bringing my total balance to 0.053 BTC (Bonus History - Bonus to Real (https://talkimg.com/images/2025/03/17/07bNc.png)).

I continued playing a bit more and finished with 0.058 BTC (about $5,000), which I requested for withdrawal (Withdrawal History (https://talkimg.com/images/2025/03/17/07p4P.png)).



A few days passed, and I still had not received my withdrawal, so on March 10, I logged in to check on the transaction. To my shock, my withdrawal request was rejected, and my entire account balance was also emptied (Withdrawal History - Rejected Withdrawal (https://talkimg.com/images/2025/03/17/07p4P.png)).

I immediately contacted live support, who initially told me that my withdrawal had been approved and that I should just "wait for the payment provider." When I pointed out that my transaction status already showed "Rejected," their response changed to:
"Your actions on our site are limited. You are denied withdrawal of funds according to paragraph 4.2.5."
They also provided a link to the rule: https://betkin.com/policy/accounts (https://betkin.com/policy/accounts) (Live Support Transcript - March 10 (https://pastebin.com/ScPYXSUc))

At the time, paragraph 4.2.5 stated:
"Using bonuses to play games where benefits accumulate during gameplay or manipulating bets, RTP, the number of lines, or other slot-related mechanics (e.g., increasing the bet to boost winning chances), as well as returning to the game after wagering requirements are reset to activate or unlock features and gain accumulated benefits or associated winnings— in such cases, all winnings and bonuses will be voided."

I found this response completely inadequate, so I sent multiple emails demanding:
    • a clear explanation of how this rule applies to my case, as I played using only real money. (Email - Explanation Request (https://talkimg.com/images/2025/03/17/07WPj.png))
    • The changelog and date of changes to their Terms, since this rule was not worded this way when I played. (Email - Terms Changelog Request (https://talkimg.com/images/2025/03/17/07erG.png))

I also followed up with live support, who told me to "expect a response from our specialists by email." That was a week ago. I have received no response to my inquiries.



On March 13, since I still hadn’t received a response, I contacted live support again (Live Support Transcript - March 13 (https://pastebin.com/1RwUHX32)). This time, I was essentially told not to expect any answers, as their "consultant has already explained the withdrawal decision to you in another dialogue"—referring to the one vague line about paragraph 4.2.5.

Then, when I asked about the changed terms they outright lied, saying: "There have been no changes to the rules."

Since I have dealt with dishonest casinos before, I always save copies of the terms when I register as a precaution. While most casinos are at least somewhat honest, cases like this show why having proof is essential.

As their forum marketing manager pointed out, this forum needs evidence. So, let’s look at the actual before and after: (Betkin Terms - March 6 vs March 11 (https://talkimg.com/images/2025/03/17/092i8.png))

On the left, you can see the terms as they appeared on March 6 (when I registered):
"Using bonuses to play games with accumulated benefits in the course of gameplay (Ex: Free Spins meters or other game features unlocked following some gameplay) and coming back to the game following the zeroing-out of the wagering requirements to trigger or unlock the feature and collect the accumulated benefits or related winnings - in this case all winnings and bonuses will be voided."

On the right, you can see the current version of the terms as of March 11 (after my withdrawal request was rejected):
"Using bonuses to play games where benefits accumulate during gameplay or manipulating bets, RTP, the number of lines, or other slot-related mechanics (e.g., increasing the bet to boost winning chances), as well as returning to the game after wagering requirements are reset to activate or unlock features and gain accumulated benefits or associated winnings— in such cases, all winnings and bonuses will be voided."

So, according to Betkin's live support, "There have been no changes to the rules."

Right. So the fact that the wording is different, that the newer version forbids changing bets, changing the number of lines, feature spins, bonus buys, etc., must be a hallucination rather than them changing the terms and applying them retroactively to steal player funds.

It should also be noted that the last change date of the terms is listed as August 1, 2023, which is objectively false.

Even if I pretended for a moment that this rule existed when I played, it still does not apply to my case. As I never used bonuses to place bets—live support confirmed my bonus balance was completely unavailable for gameplay. I requested an explanation of how this applies to real-money bets, and I received no response. They refuse to provide any proper justification.

In summary:
    1. Betkin changed their Terms without notifying players.
    2. They lied about changing the Terms.
    3. They misapplied the new rule retroactively to confiscate $5,000 of my funds, most of which was real money winnings.
    4. They refuse to provide a clear justification or explanation.

Betkin has confiscated $5,000 of my funds, falsely accused me of violating their rules, and refuses to answer basic questions. This is clear evidence of scam behavior.

If you are a player considering Betkin, think again. Find a legitimate casino that doesn’t confiscate real money winnings.



Unfortunately, Betkin does not provide players with a nickname or player ID accessible to users—only the email address is used to identify an account. For privacy reasons, I will not share mine publicly on this forum. However, if they want to address this accusation, I am certain they can locate my account by tracking the confiscated funds, checking unanswered emails, or using the ID of the rejected withdrawal (WITHDRAWAL_60bea663-865e-4c43-84ac-1af78c4dce97).



Edit (March 17): Swapped "left" and "right", adjusted text formatting.
Edit (April 26): Title changed to include the "[Resolved]" status

They have an ongoing review campaign here, and the marketing representative has been alerted with your issue and will relay the issue with the management; hopefully they will address this issue as soon as possible. Bad things are coming up on this casino, the signature campaign, and now the casino itself.

It is indeed alarming if they have recently changed their bonus related terms and applied it to you. I can see that the representative of the casino is silent and haven't said anything about your issue. Only the campaign manager is trying to help you a little by forwarding it to the casino team.

This is completely shabby behaviour and a clear sign of scam when a casino confiscates the deposits beside the bonus funds in this way. You have enough evidences here to support your claim. Hopefully there will be a positive result of your complaint in the near future. I would like to mention @holydarkness here if he can do anything for you.

Right from when Op first posted on their thread, I knew OP could have some evidence. For Betkin not to respond or resolve this till now, are we sure they will? I am afraid it might not end well because it seems that the real reps of Betkin are not in this forum.

The representative already alerted the team to address this issue; if they ignore this complaint, the review campaign is pretty useless as this issue will stand out and will define the status of the casino. Until this is resolved, it's better for people to have second thoughts of playing at this casino.
Betkin is making round not because of their features but because of how their marketing man manage the campaign and now this complaint.

Dear Papoc,

Thank you for your feedback. We have carefully reviewed your situation and would like to clarify a few points.

• The casino's bonus policy requires fulfilling certain conditions before withdrawing funds. 
• According to section 4.2.5 of our rules, any violations related to bet manipulation or game mechanics may result in the cancellation of bonus winnings. 
• Your account was checked, and at the time of processing the withdrawal, we detected actions that fall under this clause. 
• We requested the full game logs from the operator providing us with the BGaming provider. 
• After verifying that there were no manipulations with the bets affecting the RTP, and only bonus buys (which are allowed by our rules) took place, we have credited your funds back to your balance.

You just need to re-submit your withdrawal request. 
Thank you for your understanding!

Glad you came to your senses and are willing to pay the man. Still it sounds a bit odd that you are checking if a player "manipulated bets and RTP". What do you think your players are, game developers? Sounds a bit far fetched if you ask me.

It's also interesting that all of this happened like 9 or more days ago but once this got posted here it's suddenly solved within a couple of hours.

Also, what about the changed rules? Not a good look, even if it gets resolved.

Glad to hear it. Betkin support should have given this information to OP before. He had no idea that your team was checking his betting activity with the game provider. Moreover, as a new platform here in the forum, your quick engagement with the complaints will help to gain a good reputation here. @PaPoc, can you confirm about receiving the funds back to your Betkin account? Also, edit the title of this thread and add 'resolved' in it after receiving your withdrawal.

One the one hand it's good that you implemented a common sense decision on this case, but it's not fair for anyone to have to go through such a meticulous process of documenting everything, being lied to and even having his requests denied repeatedly.

Next time test your rules before you put them out publicly. Hire some pen testers, do some beta testing etc. What if OP didn't have the time to write this report? Would you have continued to ignore him? You should have requested the logs in the first place.

Since you're a new casino you deserve a second chance but you should also be more lenient on users that trust you while you're new.
Anyway, please learn from your mistake.

That's good news to OP and a quick action for the admin, but I have not read on the post an issuance of apology because the error is on your part, and it bothers OP because it's a big amount for many players.
I understand that Betkin is trying to build their reputation and their presence; it will be good if they keep being active here to monitor any issues and their marketing here.
A lot of controversy surrounds Betkin this early hopefully they can erase these controversies and adapt to Bitcointalk rules.

I confirm that my 0.058 BTC (~$5,000) was recredited to my account, and I have now resubmitted my withdrawal request.

While I appreciate that they ultimately did the right thing, I strongly dislike the fact that it took a public scam accusation for them to properly investigate my case. This situation should have been handled through direct support and transparency, not through forum escalation.

I will post a final update and close the accusation once my withdrawal is successfully processed.

Let's hope your withdrawal gets credited into your wallet this should sound like a warning to you and others to avoid casinos that have questionable characters because when it comes to the issue of withdrawals and gamblers' account control, I understand your dissatisfaction but then also we have to be thankful that ultimately you are getting the right amount in Withdrawals.


Please do an update here when you finally have your withdrawal, good luck and try to avoid trouble kes next time because if not for the public outcry, bets could have not revisited your problem.

That's good to hear. Glad they are doing what's right.


For better or worse (probably worse), this has been the norm for many casinos for quite some time.


As much as I have suspicions about this casino due to their hiring of a thief (https://bitcointalk.org/index.php?topic=5506921.msg65191248#msg65191248) and incompetent manager (https://bitcointalk.org/index.php?topic=5534256.0), it would be good to put "Resolved:" at the beginning of the thread title in your first post (as is standard practice) after your withdrawal has been made. For the reasons mentioned in the linked posts I suggest that nobody use this casino.

It’s been two weeks since my last update, and I’m still waiting for my withdrawal to arrive.

The transaction has shown as "Sent" in my Betkin account’s Transaction History for over a week now, yet no funds have reached my wallet. Based on my previous withdrawal, a successful transaction shows "Aggregator status confirmed", which this one does not.

I’ve tried to reach out to live support, but they’ve been unavailable. I also sent an email with a screenshot of the transaction status, asking for clarification and a timeline - but given that my previous two emails went unanswered, I can only hope this time they’ll actually respond.

I’ll keep this thread updated once I receive any meaningful reply or if the funds finally arrive.

Is it possible to contact their live support without login in to your account? If they restricted your account from contact support, you won't be able to contact them. In such cases, try to reach their support from different devices and different IP addresses without login into your account. I hope you will get some responses. I do not have any other idea. I am not much familiar with Betkin.

Also, if they have social media accounts like X, telegram and Discord, try to reach their support there. Some casinos do not check their email regularly. Or maybe they just ignored your email.

Another two weeks have passed, and unfortunately, nothing has changed. I still haven’t received my $5,000 withdrawal, support remains completely unreachable, and I’ve received no replies to any of my emails.

At this point, I can only assume they’re either unwilling or unable to pay, but they’ve made zero effort to communicate either way. I’ll continue to post updates if anything changes, but as of now, the situation remains unresolved.

Initially, the quick response from Betkin support team had created a positive impact here. I thought they will process your withdrawal shortly too. But now the situation looks completely different. OP is inactive here for almost one month. Betkin team is also inactive on their social media platform since last 3 weeks. Their behaviour is quite similar to a casino (Betnomi) which did exit scam one and a half years ago.

at this point it's clear they don't want to pay you.

those fucker just took you and us for a ride to nowhere by pretending to "resolve" the situation.
i bet they never were planing to pay in the first place and are pulling an exit scam, they had shady vibes from the start.

their live support is gone gone, and it looks like no one is maintaine the site.

Yep, turns out there's a reason they hired an exceptionally shitty campaign manager. He hasn't even posted for over two weeks. He's a bounty cheater, has a billion alt accounts, and has ripped off shasan through loans more than once. One of the worst types of scum on the forum... absolutely no morals.

The weirdest thing is he tried to send me a dollar worth of BTC (maybe as a bribe?  ::) ) and I sent the output back to him.

Sorry OP, looks like you got screwed.

not saying that bribing someone is okay, but a one dollar bribe is an insult.
but what do you expect from someone like that.

i really hope they are just dealing with management issues or something in the background, and OP will get his money eventually, but thinking that would be naive.

@PaPoc since they clearly have no intention of paying, you should consider creating a type 3 flag against them: https://bitcointalk.org/index.php?action=trust;addflag=3687633
this may or may not help you get your money back, but it will help prevent them from scamming others here in the forum.

I honestly don't know what the thinking was there. Maybe it wasn't a bribe, but I don't care. Thanks to Ordinals, I learned about coin control and only spending from certain outputs. So I just sent it back minus the fee. Interestingly he paid a fee of like $2.55 to send $1. So yeah, maybe not a bribe. Anyway, this guy has no business managing campaigns unless he was planning to use the money to pay back a loan to shasan. But I don't think he was.

I see there are a couple of us who tagged the casino, but unfortunately I don't think that will help you get paid @OP. I am pretty sure the casino its self doesn't actually have a real account on this forum, I think the cheater manager actually controls the casino account and communicates with him off the forum. They don't likely know anything about this forum.

Today, April 26, I finally received my $5,000 withdrawal from Betkin.

It took about one and a half months of waiting, multiple unanswered emails, no accessible (live) support, and having to escalate the matter publicly, but the funds have now been paid out.

While I am relieved that the payment was eventually processed, the overall experience was extremely frustrating and unprofessional. I hope no other players will have to go through the same ordeal.

With this said, I will close the topic and mark it as resolved.

Thank you to everyone who followed the case. This will be my final update.