Bitcoin Forum

Hey everyone, 

I’m having a serious issue with Rollbit, and I need some advice. I have about $1500 stuck on my account, and they refuse to process my withdrawal. 

Here’s what happened: 
- I completed full KYC (ID, proof of address, bank statements etc..). 
- I have only one account, but support keeps falsely claiming I have “multiple accounts.” 
- My account now says "Functionality is temporarily restricted." 
- Every time I ask for help, support just copy-pastes the same response and won’t give a real answer. 

I’ve already tried escalating through support, but they’re just stalling.

Has anyone else experienced this with Rollbit? Any advice on what I should do next? 

Appreciate any help!

Can you provide evidence to support your claims and attach screenshots of your conversation with their support team?

Also, if you contacted support through Live Chat, I suggest reaching out to them via support@rollbit.com and requesting proof to support their claim that you have multiple accounts. You should also have evidence to strengthen your position.

I will also mention @holydarkness in case he has more advice.

I hope they assist you in resolving your issue as soon as possible.

May we know how much total funds have been deposited there and how much have you withdrawn from there? It's better to show screenshots of your total deposit and total withdrawal. So it will give a clear screen about your allegation. Often we have seen such allegations from casinos, so make sure you haven't made any mistakes or tried to cheat them. They have some tools to find suspicious activities like alt accounts, etc.

However, since you created a scam accusation, please wait for their response here. I believe they will come here and explain the situation. By hearing from one side, we can't judge anything. My advice: try to talk with them and refer to this thread as well. So they might resolve to explain the situation here.

Hey albon,

Thanks for your response! Yes, I have screenshots of my conversations with support where they ignore me, repeat the same responses, and refuse to provide actual proof of their claims. I also have screenshots of my entire profile, including my completed KYC, transaction history, and account details. 

I already emailed both their support and compliance team on March 30th, but so far, no response from either of them. It feels like they’re just stalling at this point. 

I’ll try reaching out again, but any advice would be appreciated.
Thanks for tagging @holydarkness—hopefully, they can provide some insight!

Hey The Cryptovator, 

To clarify, I have only made two deposits on Rollbit: 
- 446 USDT 
- 116 USDT
Total deposited: 562 USDT 

Right now, they are holding $1339.08 USD in my account. On March 30th, I tried to withdraw $82.31 USD, but after that, they suddenly asked me to complete KYC. I went through the full Level 3 KYC verification (ID, proof of address, Email verification). 

Just a few hours after completing KYC, I received a message saying "Functionality is restricted for this account." I have no idea why this happened. My account is less than a month old (created on **March 15th), and I have never used Rollbit before in my life. 

I have also already reached out to both support and compliance via email (March 30th), but they have not responded. 

I have all screenshots of my deposits, withdrawals, KYC approval, and chats with support where they ignore me or repeat the same responses. 

I’m just looking to get my money out and have a fair resolution. Appreciate any advice!

Also quick question—how can I add a quote with a photo here on the forum? I’d like to attach some screenshots of my deposits, withdrawals, KYC, and chats with support to make everything clearer. 

Appreciate the help!

Got the mention and the PM.

OP, write to compliance@rollbit.com and describe your case in the email. They're attempting a method of handling cases from different platforms through one channel, namely their compliance team.

Do keep us updated after you write and if you get stuck with no answer after an understandable amount of time, I'll reach Razer and give him a nudge.

As for image, try to use talkimg (https://talkimg.com/), it's an image hosting service provided by one of our member. After you upload the images to build the basis of your case.

Thanks for your advice! I’ve just sent an email to compliance@rollbit.com, detailing my issue with the withdrawal and account restriction. Hopefully, they’ll respond soon. I’ve also attached the necessary evidence, including screenshots of my transactions, KYC completion, and support chats.

As for the images, I’ll upload everything to Talkimg and share the link with you once it's done. 

I’ll keep you updated and let you know if I don’t hear back from them after a reasonable amount of time. Appreciate your help—if I hit a wall, I’ll definitely let you know and we can reach out to Razer. 

Thanks again!

These are the screenshots

https://talkimg.com/images/2025/04/03/lg7JH.png
https://talkimg.com/images/2025/04/03/lgoqb.png
https://talkimg.com/images/2025/04/03/lg5Mv.png
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Quick update

I’ve been dealing with this since March 31st, and it’s still not resolved.

I got a response from their compliance team — they mentioned AML concerns and something about “linked or associated accounts.” Honestly, I dont know what to do anymore, I have only one account and I dont know what they mean by declaring potentional or associated accounts.

I provided all the info they requested back on April 16th, but haven’t received any meaningful follow-up. This is dragging on way too long, and it’s becoming really frustrating.

Will keep you all updated if anything changes — still hoping for a fair resolution.

https://www.talkimg.com/images/2025/05/01/U25WA1.png

Most recent issue related to Rollbit is same problem like yours which is due to multiple account that you needs to admit all the account to the support to move forward on your case.

Rollbit is holding an evidence that link your account to other account. There’s no one here can help you to solve your issue because it’s a complicated problem to proved that you don’t have multiple account online.

My suggestions is request to refund at least your deposit and move on.

Thanks for your message, but honestly I don’t understand this whole situation.

I’ve seen a lot of similar cases like mine — “multiple accounts” flags — and they usually got resolved just fine after some back and forth. But I’ve never seen anyone being accused of “AML” like they’re suggesting in my case. That’s a pretty serious accusation.

Support isn’t telling me anything specific, and the strange part is — I still have full access to my account. So if they really had some solid proof or serious reason to believe I did something wrong, wouldn’t I be completely banned by now?

It just doesn’t make sense to me, and I’m still trying to stay calm and get this resolved the right way.

It’s probably due to the nature of your withdrawal/deposit. Your frequency of your transactions might is another view they are considering as you are potentially mixing coins in the casino.

Do you wager more than x1 of your deposit and how long do you play per day. What games you play frequently?

Remind me again, in case it's been told either here or through your plenty of PM to me, where do you deposit your funds to rollbit from? Is it from your own non-custodial wallet? An exchange? Certain service that enhance anonymity? Somewhere else?

Hey,

I only made two deposits to Rollbit:

$446 USDC on March 28
$116 USDC on March 29

I used only USDC, didn’t trade or mix any other coins. I was mainly using the site to bet on sports, and sometimes I played a bit of blackjack.
Yes, I did wager more than 1x my deposits.

I made just one withdrawal for \$82 USDC, and right after that, my account functions got restricted.
So I really don’t understand where the AML suspicion and multiple account accusation is coming from — I was just playing normally, nothing shady at all.

Here are some proofs so you can check it yourself

https://talkimg.com/images/2025/05/02/U2iXhz.png
https://talkimg.com/images/2025/05/02/U2iaz5.png
https://talkimg.com/images/2025/05/02/U2idl2.png
https://talkimg.com/images/2025/05/02/U2iwmc.png
https://talkimg.com/images/2025/05/02/U2iAVP.png
https://talkimg.com/images/2025/05/02/U2iZZj.png
https://talkimg.com/images/2025/05/02/U2iHpq.png

I always used my own wallet from Binance for both deposit and withdrawal.
I’ve never used any other wallet, exchange, or service to enhance anonymity — only Binance.

If everything that you declared here is valid I think the other account that link to you is the one having an issue with AML. By any chance do you use VPN when you play especially the free VPN? This is one of the reason why users unknowingly being linked to other user that use same VPN service.

Your case needs the attention of rollbit representative here to look further on your account.

@Rollbit Razer last active was February, I think @holydarkness might have contact to rollbit support. He is good on this case.

It seems like a recurring pattern with them, to avoid paying people. The more due diligence I do, the more scammy they appear to be.

I'm trying to resolve my issue now, I have a thread too. I've never had an account and I have 30k stuck.

GL resolving this, my friend. I'm sticking with Shuffle. Instant payments and 0 issues.

I’m curious if they refund your initial deposit or it stuck together with the 30K balance same with OP?

Rollbit is spending huge amount with their marketing in the forum which is the reason why their reputation can’t be easily tainted by this kind of accusations without solid proof.

An increasing same case is alarming however since this about multiple account it’s hard to determine who’s telling the truth unless you are open to disclose your info that matched on other account connected.

Yes, I did use a VPN — I’m using a paid subscription from NordVPN, and it’s usually always turned on by default. So it’s definitely possible that this might have caused some unintentional IP overlap, but I haven’t violated any other rules or done anything suspicious.

And yes, I’ve already been in contact with @holydarkness, we’ve been trying to resolve this for over a month now, but unfortunately still no resolution. @Rollbit Razer didn’t give us any clear response when Holy reached out to him either.

I see. Maybe it's worth a shot to try to reach them again and make a rebuttal that your entire deposit are from binance, so you're sure the fund is not from ML activity and/or if it is tainted, you have zero clue about this as you just send from your wallet.

---

He is, in contact with Rollbit support. Razer himself, to be precise. Razer told me that the compliance desk are currently have a very very huge pile of cases though, so some cases might took some time to get resolved.

I guess he is already in good hands. Razer account was long time inactive in forum so I thought they stop answering queries here in forum. It’s a pleasure to have you here to notify casino reps on existing issue.

I think they should review the use of VPN by the OP as the reason for connection to other account.

I hope you can give us summary on why does there’s a lot of same issue about multiple account recently on Rollbit despite some user claims they are forced to admit the other account.

I've voiced that assumption on several occasions.

Though Razer didn't confirm this [nor that I asked him] and if this is true, I'll repeat that it's such a frown inducing practice, but I'd like to think that it's their default answer to redirect players to the compliance desk. So basically every case, be it multi acc or advanced KYC request, or an inquiry to investigate winning by providers or any other cases, the default message received will be that. Rollbit are trying this new approach to handle cases, and I think they probably still need to have many things tweaked to perfect the system; the initial response [if my assumption is correct] included.

It's my pure assumption, none of Rollbit's element ever confirm this, be it from Razer or from previous players who raise their cases here and got resolved [they simply tell us it's resolved, no further explanation on what happened, so it could be true that the situation with those cases are all multi-acc-related]

Alright, I’ll give it a try — I’ll reach out to them again and clarify that all my deposits came directly from my Binance wallet, so I’m confident the funds aren’t tied to any ML activity. And if they somehow are, I have absolutely no knowledge of that, I just sent it from my personal wallet as usual.

Attach proofs as well, if I may advise further. At this point, I think it's better to be redundant. Send them the screenshots of all of your withdrawal from binance to Rollbit [thus, the deposit to rollbit that come straight from binance]

I actually asked Rollbit live support directly, and they confirmed that using a VPN has no effect on my case. The only thing they keep pushing me on is to “name other accounts” that are supposedly linked to me — but I don’t have any other accounts. It’s honestly unacceptable how long this has dragged on.

Their system should be able to see that I’ve completed KYC, and I only have one account. The fact that I’m being treated like this despite doing everything properly is really frustrating.

https://talkimg.com/image/UUYvr8
https://talkimg.com/image/UUYYW3
https://talkimg.com/image/UUYyQw
https://talkimg.com/image/UUYJY9

Thanks for the advice — I actually already sent all the screenshots that same day you suggested it, including the full withdrawal history from Binance showing deposits to Rollbit. Still no response from their side… it's really starting to get frustrating how long this is dragging on without any real update.

Keep us in the loop. A neighboring thread with similar casino also faced same accusation, of ML activity, they also deposited from Binance. Do you happen to get an email from rollbit suggesting to escalate the matter to their legal division?

They have only said this on 1st of May https://www.talkimg.com/images/2025/05/01/U25WA1.png , its been 11 days already and no reply

Hmm, that's kinda weird. They suspect you of ML activity, but to disprove this, they need you to mention your linked account. In a way, it make sense, but it's on the far fetched side of the sense. I'll have to leave soon, I'll try to reach Razer when I'm available later tonight

Yeah, honestly this whole situation just doesn’t make sense to me. It’s starting to become a real pain — it’s a lot of money for me and I really don’t get this whole situation. I’d really appreciate it if you could message Razer and try to find out anything at all. Thanks so much for helping me out with this, seriously.

Still no response from their team...

Got a reply from Razer. Your account was not closed due to AML kicking in, it's due to sportsbet abuse. As with other casinos, I'll dare to venture a guess that the restriction and flag was requested by their provider. Do you happen to have bets on other platform who share the same sportsprovider as Rollbit and you're still free to play there?

That doesn’t really make sense to me — I still have full access to my account, I just can’t play or place any bets. As for other casinos, yeah, I’ve used BetPanda and BC.Game, but I never got banned there, only had some betting limits set. So I really don’t understand what the actual issue is here. Also, I have not placed many bets on rollbit, if I remember correctly. If I have to guess it was around 5-10 bets max

That actually goes in line with Razer's explanation. If the restriction and the confiscation is imposed by the provider, then the casino will obey to the request and lock that feature that the provider asked, but it shouldn't affect the other part of the casino as they simply following the provider's request.

About BetPanda and BC, do they share same provider? I'm blind here at what provider provide to who. Mahdirakib, mind to assist me here?

So even if I did get some kind of restriction, I still don’t understand. I didn’t win any crazy amount. I just went from like $600 to $1200, that’s all. What bothers me more is why I’m not even allowed to withdraw my funds. First they told me it’s because I have “multiple accounts,” then its about "AML concerns" and now it’s suddenly about “sportsbet abuse”?

As for BC.Game and BetPanda, yes, if I’m reading it right, they seem to have the same provider as Rollbit. Which is Betby

Also, I have still full access to my account on rollbit, but I cant play there any slots, place bets, withdraw or deposit funds. Basically everything

Idk, Im just confused with the situation, what is the play here then? What should I do next in your opinion?

About multi acc initial accusation and AML "blanket" verdict [as they're applied to four different players, each with their own explanation], I've asked Razer to kindly consider and order his compliance department to be more creative and specific, to explain more accurately instead of throwing blanket statement that's kinda far fetched.

Whether he'll listen to my two cents or not, that's up to him. I can't force casinos to do what I suggested them to do.


Now, this might be a bit confusing. Not long after I inquire an insight from Mahdirakib above, I addressed to another thread, this time BetPanda, and thus Betby. It kinda confirm that Betby shares the same provider as Rollbit. But from what the rep said, it seems Betby can selectively request an account from a casino to be locked while the other account in different casino owned by the same user [they have the resource to know it's same user] is allowed to work just fine.

I'm still new with BetPanda's rep and I understand if they still reluctant to be more open in discussing matters with me that's unrelated to the dispute raised against them, but let me try to understand this whole Betby situation. I somewhat think the key to understanding this case lies on understanding how Betby work.

As I also happen to be in touch with BC too, I'll try to gain insight from them.

So basically, what should you do next? Sit. Patiently.

I'll try to dive deep and ask contacts across casinos to understand Betby and how they work and why.

In general, if a user gets limited, restricted or banned by Betby odds provider on any sportsbook, then the user will face similar problems across all other sportsbooks where the odds provider is Betby. The action may not be taken instantly, but sooner or later it will happen for sure. Betby works like a backend system here and might have a single database to cover all the sportsbook. They observe the betting pattern, device fingerprint and some other facts to detect the same users across different sportsbook.

I usually have doubts about the claim of Betpanda team, they always fail to provide evidences to the mediators. Looking into the case (https://bitcointalk.org/index.php?topic=5541706.msg65365199#msg65365199) of the other user, I guess he hasn't played in Betpanda and BCgame at the same time. Also, there could be some other reasons (in example: change of device) which have helped him to not get caught yet.

Rollbit support team says the same thing to every user whose account gets blocked. Without any doubt, the multiple accounts claim is an automated system message from their support team. However, it has been reported by many users that the decision of blocking user account only comes when they make profits. It doesn't come when the user starts to lose after creating a new account on a Betby odds provider platform. @OP, now it will be better for you to avoid Betby providers sportsbook.

Yeah… it’s honestly super frustrating to wait this long without a proper resolution. I just wanted to try their site, thinking it was solid and legit. I never tried to exploit the system or get any unfair advantage — I didn’t even use any bonuses or shady stuff like that, it's just not worth it for me.

The amount that’s stuck is a lot for me — maybe nothing for them, but for me, it’s big. I have never got banned anywhere else, and I still have full access to my Rollbit account, so I really hoped this situation could be resolved somehow.

But I’m slowly losing hope and really don’t know what else to do at this point…

I hate to be the bearer of bad news but... I asked around several casinos [not just betpanda and BC] and ask for their insight on how sportsbook decision works, and uhh... sadly I think this is it. There is no other thing to do. Sportsbook division on gambling platforms [the one I asked] have their own risk assessment team, I believe it come from their own too instead of the platform itself. The call to forfeit was made by the team [namely the provider] and the casino [in this case, Rollbit] can't overrule it.

So there is no hope for me? They will just take all of my money including wins?

Unfortunately, you aren't going to get the winning amount as Rollbit team have already made the final decision by listening to the odds provider. Rollbit usually return the deposited funds of the users. Now you should send them a request to get the refund of your deposit at least. Rollbit may refund your deposit as you have never made any withdrawal from there.

Yeah, honestly it just feels unfair. It’s been taking so long and in the end, nothing good really came out of it. I’ve seen a lot of people here on the forum with similar issues, and in most cases it eventually got resolved — that’s what kept me hopeful.

Not all, I believe. Like Mahdi said above, usually casinos will return initial deposit and only void the winning. The casinos who walk on this forum [with one or two as exception] are here for long term. They seek profit fairly through house-edge and other methods, not by unjustly confiscating funds. So there is a chance you'll get your initials back.

May I know what your deposit amounted at?

Yeah, sure, I´ll try to reach to their compliance team once again to atleast get my deposit back, I´ll keep you updated
https://www.talkimg.com/images/2025/05/24/Ua78cW.png
https://www.talkimg.com/images/2025/05/24/Ua7K0J.png

So after a long wait, this is what I´ve got from them. I'm sending you a screenshot of the latest message I received from Rollbit's compliance team.

Honestly, I’m really lost at this point. I’ve done everything they asked, contacted support multiple times, explained my situation, provided all the proof, and confirmed I only have one account.
Despite all that, I keep getting the same response, and now they’re basically shutting the door completely.

Do you have any idea what I can still do? I feel like I’ve done everything right and fair, and still, nothing works. This is getting beyond frustrating…

Thanks again for trying to help.

https://talkimg.com/images/2025/06/11/UdsdEo.png

I assume correctly that screenshot of email reply above is the answer you got after you reach them to a middle ground namely returning your deposits? Or was it a response for other matter and you haven't address about return of deposit?

Yes, that’s the reply I got after I asked for a refund of my deposit and for my account to be unlocked.
So even after trying to find a middle ground, that’s the answer they gave me.

Then I'm afraid that's the extent of what I can do for your case. I've previously asked Razer to intervene a matter with same outcome as yours, his reply is that basically he can't overturn a decision unless the compliance team asked for him to intervene and/or ask his opinion. I do hope I can help more, but I can't force something to happen, not without Razer's or Rollbit's direct influence.

Damn, that really sucks…
You’ve got more experience with these kinds of situations, have you seen more cases like this recently?
Or is it just me, or has Rollbit been acting like this more often lately towards other users too?

I have no idea why people keep telling you that the provider makes all decisions. Maybe they don't know or are just trying to shift blame. Each sportsbook makes the final decision and if someone get sued, the sportsbook will be the defendant, not the provider. What if two sportsbooks use the same provider but have different rules. The odds provider does exactly what the name says, they are odds providers with the addition of being a profiler.

Just as in XYes, a provider may have told XYes that the player was a value bettor. Then XYes makes a decision on how to handle the situation.

Because it's four different contacts from four different casinos telling me this? Wait, five. Two doesn't even have the issue with this whole provider matter, and I ask under capacity of due diligence and "hi, sorry for being nosy, if I may pick up your brain for a little for a case with neighboring casino...", they don't have issue with this provider-thingy, so they shouldn't, whatsoever, have a reason to assign blame? They all came to the same answer. Should that be enough or should I mull over the possibility that they somehow communicate with each other behing our back and conspire to mislead us and shift blame? I  can ask to two more casinos contacts, just to be sure.... three.

If I were you I’d go by what they tell you but they are wrong and common sense should tell you that.

Does XYes make their own decision from their risk assessment team or does the provider make the decision?

Actually, looking at my contact and my list, I can ask to at least five more casios. Should I? I'll do it if it's needed and deemed necessary. And what if their answers are all the same? Ten different casinos contacts, across different providers, tell me one same thing, and common sense should tell me that they are all wrong?

Though what I believe as a more important question to ask here is: what should I put as the final verdict of OP's case? Resolved because Rollbit gave their explanation? Unresolved because Rollbit refuse to refund him? I personally lean toward unresolved, but conflicted as I am quite sure their ToS covered the matter of confiscating entire fund. And as always, I am here not to pass judgment, rather [mostly] to walk with the players to the end of the case.

So, overseers, inputs are welcome. [And I am serious with asking five more casino reps just to clarify that matters of provider-make-rules to rest]

holydarkness, you don’t need to ask anymore, you’ve asked enough. Just use common sense. Each sportsbook has their own risk assessment and security team.

What if two Betby books have different rules? Some odds providers have over 100 books.

Hi, I also have a problem with Rollbit, they froze my account for more than 8000 dollars, I have not received a response from them for more than a month, they just ignore me. I placed bets on top world events, I think there were even bets on teams that this casino sponsored. But in the end they told me that I was marked by the provider of the sports betting line, I do not understand what the problem is. All this seems to me like attempts to take away my balance. Please tell me what bets did you make?

Yeah, I honestly don’t get it either, it all sounds absurd to me.
I still have full access to my account, I can log in and everything, I’m just restricted from betting or playing.

The whole thing is super inconsistent, support keeps asking me to provide info about “other accounts,” meanwhile by email they’re telling me it’s some AML thing, and then Razer told Holydarkness it’s about “sportsbet abuse.”

It’s just completely messed up and confusing.


I don’t remember exactly, it’s been a while now… but as far as I recall, I mostly placed bets on "bigger" tennis matches.

It’s because the provider advised the casino to restrict your account for the profitability concerns on the casino side. Obviously casino will just follow the odds provider findings to protect their business that’s why you are restricted to bet but not to use the casino to play other games.

Once you are connected to account that already restricted on different casino with same provider you will always experience this inconvenience on any casino.

Let me start from the beginning, again.

So, basically, about few months ago, Rollbit tries an approach by funneling all complaints into one channel, namely their compliance team. This decision was taken because Rollbit got overwhelmed by players who raise their dispute in multiple platform at once, which not only create confusion as they probably addressing a matter in one platform [let's say reddit] only to realize it same issue that they've addressed in other platform [like AG or their X-twitter], it also drain manpower as several staffs address similar matters. Thus funneling it into one channel and triaging the severity of the case and assigning people to it.

Razer was quite confident with this approach as Rollbit has significantly boost their compliance team to handle issues. I assume they're prepared to face the tsunami of complaint once they funnel dozen of complaints media to one channel. And apparently, the tsunami here is the level of that Miller's-Planet on Interstellar. Backlog happens, so cases gets slowed down.

Now, to address the confusion of "other account", "AML", and the actual violation. I've addressed it here and voiced my suggestion to Razer too.

I believe it is due to their new system and they still have to finetue their response, where, instead of tailoring an opening reply with specific explanation of possible violation and why a player need to undergo further investigation, they throw a blanket email of multi-acc and ask to reach compliance team. Then, after a findings were made following an investigation, they also made a poor decision of throwing a blanket response of AML.

Razer explained to me why this blanket statement of AML is technically accurate to cover the verdict, but I personally think it should be tailored better to avoid confusion.

Bottom line: your case was a flag by provider.

Thanks for the summary. Honestly, I don’t think their new system is working well at all. The waiting time for any response is just ridiculous, and they could be much more straightforward in their communication, both in emails and via live support.

It feels unacceptable and completely unprofessional that a customer like me gets three different explanations about what I supposedly did wrong, each from a different platform. Imagine being in my shoes and never being told clearly that I’m restricted because of “sport abuse.”

Back to the email situation, I’m basically dealing with accusations of bad conduct (AML), but when I asked them to reconsider and at least refund my deposit, I got nothing. Just total silence and no proper replies at all.

I completely understand your frustration, as this latest approach to tackle issues by Rollbit themselves is also a headache for me. This iss the extent of what I can do for you, though. And though I am not trying or wanting to defend them here, I have to say that they do have a clause in the ToS that allows them to confiscate funds upon violation. Normally, casinos will return initial or latest deposit, however, they also have a right to not doing it