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Title: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: andrew2406 on April 03, 2025, 02:05:23 AM I am submitting this complaint regarding my experience with Spinbet.com and their failure to allow me access to my account and withdrawal of funds despite completing all requested KYC verification.
I also have an active complaint on Casino.Guru (https://casino.guru/spinbet-casino-player-s-account-is-closed-without) Issue Summary: On October 16, 2024, I attempted to make a withdrawal, but my account was subsequently locked. After some time, I submitted my New Zealand passport and utility bill via email on March 26, 2025 to complete KYC verification. I was later informed that my account was fully KYC compliant and would be unlocked. However, upon attempting to log in, I was met with a message stating: "Your ‘Take A Break’ Mode is Active. Logging in is currently not possible. Start time: March 18, 2025, 14:50 End time: Invalid Date" Attempts to Resolve the Issue: Over the past week, I have engaged in multiple emails with customer support, but no progress has been made. Their responses have been vague, including: "I completely understand how frustrating this situation must be for you, and I’m truly sorry for the inconvenience it’s caused. I want you to know that I’ve personally looked into your concern and wish I could resolve it for you right away. Unfortunately, we’re still waiting for approval from our specialized team. There is no time frame, but it should not take more than 24 hours." Despite this assurance, 24 hours passed with no resolution, no update, and no further response. Outstanding Issues: 1. Account Access: My KYC was approved five days ago, yet I am still unable to log in due to an unexplained "Take A Break" mode. 2. Withheld Funds: My balance of $49,997.56 NZD remains inaccessible, and the casino has not provided a timeline for withdrawal. 3. Lack of Communication: Support has only provided generic responses with no concrete action or resolution. Requested Resolution: • If my account is restricted, I request a full withdrawal of my balance to a BTC wallet and the closure of my account. • If my account is not restricted, I request immediate access restoration so I can withdraw my funds myself. • A formal explanation as to why my account remains locked despite KYC approval. I appreciate your time in reviewing my complaint and look forward to your assistance in resolving this matter. Best regards, Andrew2406 Title: Re: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: acroman08 on April 03, 2025, 09:53:31 AM Any chance you can share screenshots of your conversation with their support? I am only asking just to show you have evidence backing up your claim and to add more context to your issue with the casino.
Anyway, I checked your other post, and regarding it, holydarkness does help issues with other casinos as long as he can get a hold of their support team, and he has been successful resolving issues with other casinos. That being said, it doesn't always mean that the issue will be resolved. Title: Re: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: holydarkness on April 03, 2025, 04:31:25 PM As promised, I am coming here after I have more time after I tackled IRL matters. I've read your posts here and on CG, given I don't have a personal contact of this casino's staff, do you mind if we sit still, while we wait for CG to reach the casino representative from their side? Suppose CG somehow meet a dead-end, perhaps a no reply from them despite the timer [and the extended timer that'll usually be given] I'll try to find a way to reach them.
Your situation is a bit harder to get them to give their answer here as they don't have a representative or ANN on the forum, far as I know. Which means I'll need to hunt for a contact to be in touch with them. Thus, probably waiting for CG is the best way for the time being. Title: Re: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: Aanuoluwatofunmi on April 03, 2025, 07:33:44 PM First of all, casino guru is only a review site and not a reporting site, i hope you set this to know, secondly, waiting for 24 hours without any positive response may not be too much, you can wait more, especially when the complaint made was on weekends, at least we can exercise up to three days waiting for an issue to be resolved by the gambling casino, i also see that you have huge amount to such extent to have deposited on your casino wallet, which i think you have your own reason for this, but be informed that in case of anything happening to them, your money is gone as well with them.
Title: Re: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: andrew2406 on April 03, 2025, 08:30:12 PM First of all, casino guru is only a review site and not a reporting site, i hope you set this to know, secondly, waiting for 24 hours without any positive response may not be too much, you can wait more, especially when the complaint made was on weekends, at least we can exercise up to three days waiting for an issue to be resolved by the gambling casino, i also see that you have huge amount to such extent to have deposited on your casino wallet, which i think you have your own reason for this, but be informed that in case of anything happening to them, your money is gone as well with them. Okay, first of all, how is it only for reviews? There is a massive section just for complaints? Secondly, the complaint was made on a Tuesday... And last but not least, the huge amount of money in the casino are my winnings. I deposited $548 NZD and rode it up to $49,997 NZD. I feel like that's why they are trying to pull this bullshit. "but be informed that in case of anything happening to them, your money is gone as well with them." THAT IS THE POINT OF ALL THIS. I'D LIKE TO WITHDRAW THE MONEY. Thanks for not contributing anything to the thread. Title: Re: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: robelneo on April 03, 2025, 09:39:23 PM "but be informed that in case of anything happening to them, your money is gone as well with them." THAT IS THE POINT OF ALL THIS. I'D LIKE TO WITHDRAW THE MONEY. You deserve your money if the way your account was locked is vague or unclear, and you did the right thing by posting it here and on casino.guru or any platforms where your complaints will not look like spam. Since it's posted here, it's better to upload all the evidence you have there, like screenshots of the conversation or anything that will strengthen your case. Letting them know that you have posted your complaints here on Bitcointalk and casino.guru and inviting them to come here to shed light is a good move that can possibly fast-track resolving your issue. Title: Re: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: andrew2406 on April 04, 2025, 03:31:23 AM I'm not 100% sure which order these photos should go in, but I hope it helps.
https://talkimg.com/images/2025/04/04/l8hQv.png https://talkimg.com/images/2025/04/04/l848g.png https://talkimg.com/images/2025/04/04/l8ofH.png https://talkimg.com/images/2025/04/04/l87AI.png https://talkimg.com/images/2025/04/04/l8TEZ.png https://talkimg.com/images/2025/04/04/l8t48.png https://talkimg.com/images/2025/04/04/l8F23.png https://talkimg.com/images/2025/04/04/l8Rwf.png https://talkimg.com/images/2025/04/04/l8NRw.png https://talkimg.com/images/2025/04/04/l8Er9.png https://talkimg.com/images/2025/04/04/l8v8T.png https://talkimg.com/images/2025/04/04/l8IWN.png https://talkimg.com/images/2025/04/04/l83Qa.png https://talkimg.com/images/2025/04/04/l8kYo.png https://talkimg.com/images/2025/04/04/l8fwl.png https://talkimg.com/images/2025/04/04/l8yE1.png https://talkimg.com/images/2025/04/04/l8J5m.png https://talkimg.com/images/2025/04/04/l8j2W.png https://talkimg.com/images/2025/04/04/l8rRJ.png https://talkimg.com/images/2025/04/04/l811C.png https://talkimg.com/images/2025/04/04/l8LWb.png Title: Re: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: acroman08 on April 04, 2025, 03:46:50 AM First of all, casino guru is only a review site and not a reporting site, i hope you set this to know You should visit casino.guru, they are not just a review website. It's also the reason why a number of forum members here have sometimes recommended posting their casino complaint on casino.guru after posting their complaint here in the forum. Anyway, casino.guru mediates a lot of casino issues posted by gamblers on their website. quoting for visibility I'm not 100% sure which order these photos should go in, but I hope it helps. https://talkimg.com/images/2025/04/04/l8hQv.png https://talkimg.com/images/2025/04/04/l848g.png https://talkimg.com/images/2025/04/04/l8ofH.png https://talkimg.com/images/2025/04/04/l87AI.png https://talkimg.com/images/2025/04/04/l8TEZ.png https://talkimg.com/images/2025/04/04/l8t48.png https://talkimg.com/images/2025/04/04/l8F23.png https://talkimg.com/images/2025/04/04/l8Rwf.png https://talkimg.com/images/2025/04/04/l8NRw.png https://talkimg.com/images/2025/04/04/l8Er9.png https://talkimg.com/images/2025/04/04/l8v8T.png https://talkimg.com/images/2025/04/04/l8IWN.png https://talkimg.com/images/2025/04/04/l83Qa.png https://talkimg.com/images/2025/04/04/l8kYo.png https://talkimg.com/images/2025/04/04/l8fwl.png https://talkimg.com/images/2025/04/04/l8yE1.png https://talkimg.com/images/2025/04/04/l8J5m.png https://talkimg.com/images/2025/04/04/l8j2W.png https://talkimg.com/images/2025/04/04/l8rRJ.png https://talkimg.com/images/2025/04/04/l811C.png https://talkimg.com/images/2025/04/04/l8LWb.png Title: Re: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: andrew2406 on April 04, 2025, 04:41:07 AM First of all, casino guru is only a review site and not a reporting site, i hope you set this to know You should visit casino.guru, they are not just a review website. It's also the reason why a number of forum members here have sometimes recommended posting their casino complaint on casino.guru after posting their complaint here in the forum. Anyway, casino.guru mediates a lot of casino issues posted by gamblers on their website. Did you read my initial post, bro? I also have an active complaint on Casino.Guru (https://casino.guru/spinbet-casino-player-s-account-is-closed-without) Title: Re: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: Zwei on April 04, 2025, 05:52:57 AM First of all, casino guru is only a review site and not a reporting site, i hope you set this to know, secondly, waiting for 24 hours without any positive response may not be too much, you can wait more, especially when the complaint made was on weekends, at least we can exercise up to three days waiting for an issue to be resolved by the gambling casino, i also see that you have huge amount to such extent to have deposited on your casino wallet, which i think you have your own reason for this, but be informed that in case of anything happening to them, your money is gone as well with them. can you please stop talking about something that you have no clue about?you didn't even bother to check the details OP provided ffs. please go shitpost somewhere else dude. And last but not least, the huge amount of money in the casino are my winnings. I deposited $548 NZD and rode it up to $49,997 NZD. sound to me their "investigation" is just an excuse to try and find any reason to not pay up. I feel like that's why they are trying to pull this bullshit. do you mind sharing how exactly you won the $49,997? was it a big slot win? they will probably just ignore it, but i sent a message and an email asking them to address this here on the forum. Title: Re: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: acroman08 on April 04, 2025, 07:20:14 AM First of all, casino guru is only a review site and not a reporting site, i hope you set this to know You should visit casino.guru, they are not just a review website. It's also the reason why a number of forum members here have sometimes recommended posting their casino complaint on casino.guru after posting their complaint here in the forum. Anyway, casino.guru mediates a lot of casino issues posted by gamblers on their website. Did you read my initial post, bro? I also have an active complaint on Casino.Guru (https://casino.guru/spinbet-casino-player-s-account-is-closed-without) Title: Re: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: andrew2406 on April 04, 2025, 12:40:41 PM dude, read it again, my post is clearly directed to Aanuoluwatofunmi, which is the guy I quoted on that post, you can even see his name on the quoted post. Hahaha, my bad, brother! Thanks for making the images show in thread btw. Title: Re: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: andrew2406 on April 09, 2025, 01:57:44 PM No one can help with this?
Title: Re: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: holydarkness on April 09, 2025, 06:12:53 PM No one can help with this? As I previously stated, the fact that they don't have a rep here complicate the matter by... significant degree, as it'll be harder to establish communication with them. I'll wait until CG made their ruling before jumping into any action and hunt for their contact, suppose escalating to CG bears no fruit. Until then, I'll wait. Title: Re: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: andrew2406 on April 10, 2025, 04:24:22 AM My AskGamblers.com complaint has been marked unresolved with no reply from Spinbet. Pathetic.
https://www.askgamblers.com/casino-complaints/spinbet-casino-delaying-almost-50k-withdraw-even-after-kyc-approval (https://www.askgamblers.com/casino-complaints/spinbet-casino-delaying-almost-50k-withdraw-even-after-kyc-approval) Title: Re: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: andrew2406 on May 02, 2025, 09:50:27 PM Someone look at the casino.guru thread and see what these pathetic thieves are claiming. Now apparently there is duplicate accounts?
Quote Hello andrew2406, Thank you for your message. We would like to clarify that your statement is not entirely accurate in this case. Our decision was based not only on the incorrect address provided, but also on the fact that we always process payouts to players, regardless of the amount, provided the player complies with the terms and conditions of our website. When registering, you explicitly confirmed twice that you had read and accepted the terms and conditions of our website. However, you have violated several important sections of these terms: 3.1 The Casino accepts players only from those countries and regions where online gambling is not prohibited by law. It is the player’s sole responsibility to verify the gambling laws and regulations of their jurisdiction before placing bets on the website. 3.3 It is entirely and solely your responsibility to ensure that your participation in the games does not breach any applicable laws. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to adhere to these regulations. 3.5 Players from the following countries and their territories ("Restricted Countries") are not allowed to deposit or play real money games: Albania, Angola, Aruba, Australia, Barbados, Belgium, and others. 9.1 Each player is allowed to create only one (1) personal account. 9.2 Creating multiple accounts may result, at the sole discretion of the Casino, in the termination of all such accounts and cancellation of any payouts. The player must not provide access to their account or allow any third party, including minors, to use the website. Any returns, winnings, or bonuses gained through a duplicate account will be reclaimed by us, and players are required to return any funds withdrawn from such accounts. 9.7 We prohibit the use of Virtual Private Networks (VPNs) to mask your location and/or identity. Any returns, winnings, or bonuses gained by masking your location or identity will be reclaimed by us, and players must return any such funds withdrawn. These sections clearly outline that using a VPN, accessing the site from restricted countries, and creating multiple accounts are all strictly prohibited. When registering a second account, you did not contact customer support to close your previous account and address the migration issue to New Zealand. For more detailed information on our rules and policies, you can review them here: Terms & Conditions. There is no half-truth in this case from our side. We are solely guided by the rules of our website, which are strictly enforced, as confirmed by various reputable resources, including Casino Guru. Best regards, Spinbet Team Title: Re: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: Woodie on May 03, 2025, 05:12:33 AM Is SpinBet a product of the Bitcointalk?
Secondly something that caught me off guard from the quoted message is the "When registering, you explicitly confirmed twice that you had read and accepted the terms and conditions of our website." this here pretty much screams something is about to happen and you can do nothing about it. And everything about these guys says there is no second chance should any mishap happen. I think I need to write a self note to go for tried and tested Sportsbooks to avoid unnecessary drama. GL OP hope CG and AskGamblers sides with you and worst case scenario push for a deposit refund if that's an option! Title: Re: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: Pmalek on May 03, 2025, 07:52:02 AM After your initial withdrawal attempt failed in October 2024 and you were asked do undergo KYC, you didn't take any other actions until March 2025. Is that correct? Can I ask why you waited that long?
About the 'Take a Break' mode. You said that it started on 18 March 2025, but you attempted to access and verify your account only on 26 March 2025. What happened between 18-26 March? Why would the 'Take a Break' mode become active at a time when you didn't do anything with your suspended Spinbet account? The SpinBet representative claims that you registered your account with an Australian address. Is that correct? They also say you uploaded a proof of address from Australia. In your response to them, you said that you incorrectly entered the address. I would like to know how does one incorrectly enter that they are in Australia if they are in New Zealand? Additionally, how did you mistakenly upload a bill as PoA from Australia if you are in New Zealand and you have nothing to do with Australia? Please note that I am not accusing you of anything. These are just some of the things in the story that I find weird and unusual, assuming you are telling us the truth. Title: Re: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: andrew2406 on May 03, 2025, 07:56:37 AM After your initial withdrawal attempt failed in October 2024 and you were asked do undergo KYC, you didn't take any other actions until March 2025. Is that correct? Can I ask why you waited that long? About the 'Take a Break' mode. You said that it started on 18 March 2025, but you attempted to access and verify your account only on 26 March 2025. What happened between 18-26 March? Why would the 'Take a Break' mode become active at a time when you didn't do anything with your suspended Spinbet account? The SpinBet representative claims that you registered your account with an Australian address. Is that correct? They also say you uploaded a proof of address from Australia. In your response to them, you said that you incorrectly entered the address. I would like to know how does one incorrectly enter that they are in Australia if they are in New Zealand? Additionally, how did you mistakenly upload a bill as PoA from Australia if you are in New Zealand and you have nothing to do with Australia? Please note that I am not accusing you of anything. These are just some of the things in the story that I find weird and unusual, assuming you are telling us the truth. I have no idea why the 'Take a break' mode became active at that time. That is merely the date that the pop-up informed me it was activated. Not by me - by Spinbet. I never once stated that I have nothing to do with Australia. I have dual-citizen ship for both Australia and New Zealand. I own property in Australia, and live in New Zealand. Title: Re: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: Pmalek on May 03, 2025, 11:56:21 AM I never once stated that I have nothing to do with Australia. I have dual-citizen ship for both Australia and New Zealand. I own property in Australia, and live in New Zealand. This is the first time you mention that you have an Australian citizenship if I am not mistaken. In your Casino Guru thread you said that you think your first identity verification request was denied because you uploaded copies of your UK passport instead of your New Zealand one. How many passports do you have? Two, three, more?Title: Re: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: andrew2406 on May 04, 2025, 10:20:00 AM I never once stated that I have nothing to do with Australia. I have dual-citizen ship for both Australia and New Zealand. I own property in Australia, and live in New Zealand. This is the first time you mention that you have an Australian citizenship if I am not mistaken. In your Casino Guru thread you said that you think your first identity verification request was denied because you uploaded copies of your UK passport instead of your New Zealand one. How many passports do you have? Two, three, more?On that very same line you are referencing me uploading my UK passport, in that same sentence, I clearly state I have multi-citizenship. Three passports. Thanks for asking. Title: Re: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: Pmalek on May 04, 2025, 02:40:27 PM Three passports. Thanks for asking. You don't see that every day but multiple citizenship aren't unusual. Your VPN usage complicates things and makes it difficult for the casino to know where you were at the moment of playing. If the IP logs don't show you played from New Zealand, the casino won't be able to know it. If you were aware that Australia was a banned territory, why access the casino through an Australian VPN server? It's also possible that you only found out about the restriction after the casino told you. The next thing that doesn't go in your favor is you entering an Australian address and submitting an Australian PoA. I am curious what decision CasinoGuru will make and in whose favor the verdict will be. Title: Re: ⚠️ ⚠️ Spinbet.com - Unexplained Account Restriction? $49,997.56 Stuck! ⚠️ ⚠️ Post by: andrew2406 on May 04, 2025, 09:34:48 PM Three passports. Thanks for asking. You don't see that every day but multiple citizenship aren't unusual. Your VPN usage complicates things and makes it difficult for the casino to know where you were at the moment of playing. If the IP logs don't show you played from New Zealand, the casino won't be able to know it. If you were aware that Australia was a banned territory, why access the casino through an Australian VPN server? It's also possible that you only found out about the restriction after the casino told you. The next thing that doesn't go in your favor is you entering an Australian address and submitting an Australian PoA. I am curious what decision CasinoGuru will make and in whose favor the verdict will be. Their last response was Quote Dear andrew2406 and SpinBet Casino, Thank you both for providing comprehensive information regarding this matter. Given its complexity, I will need some additional time to thoroughly review all the details and formulate Casino Guru's official stance. As a general principle, we do not consider VPN usage a valid reason for the confiscation of a player's winnings, unless it is used to bypass the casino’s geographical restrictions or to exploit country-specific bonuses unfairly. Based on the information provided so far (particularly the references to Australian IP addresses) it appears the situation may be quite the opposite. It seems the player may have accessed the casino via a VPN routed through a restricted country. However, if geo-blocking is indeed in place, and the site should be inaccessible from Australia, I’m unclear as to how this access was technically possible. Dear SpinBet Casino, I would appreciate your clarification on this point, along with any supporting evidence, such as login logs showing corresponding IP addresses. You are welcome to send this information directly to my email address at jakub.m@casino.guru. Thank you for your cooperation. |
