Bitcoin Forum

Hello,

BC.Game locked my account and accused me of using coindrops "script", disregarding the fact that I was genuinely very active on chat.

Email support refused for months to give a clear reason regarding the locked account, even after completing advanced KYC verification, going back and forth by replying with the same template answer:

https://i.ibb.co/XZwyW5m8/bc-game-email4.jpg

Only after contacting BC.Game Support (https://bitcointalk.org/index.php?action=profile;u=3592321) I received a reason:

https://i.ibb.co/HTmmv21N/bc-game-bitcointalk-pm.jpg

Coindrop article: https://telegra.ph/What-is-Coin-Drop-10-15

Obviously, I didn't use any "script".
I provided to BC.Game Support (https://bitcointalk.org/index.php?action=profile;u=3592321) names of users and mods that can vouch for how active I was on the chat, along with screenshots of some daily chat challenges, sports predictions and trivia (while offering to provide more if needed):

https://i.ibb.co/S4GZPMGY/bc-game-eng-daily-challenge-win1.jpghttps://i.ibb.co/6cSjL2gz/bc-game-eng-daily-challenge-win19.jpghttps://i.ibb.co/6R5ktcg6/bc-game-sports-prediction-win1.jpg

https://i.ibb.co/Kz9YbJKq/bc-game-sports-prediction-win2.jpghttps://i.ibb.co/S4LBXbK9/bc-game-eng-trivia-win1.jpg

UID: 1365656
Account level 22.

bc.game are renowned for locking accounts for a variety of reasons (like KYC) and make final decisions until a scam accusation thread is posted here on bitcointalk, where their PR person come to magically save the day for you. The fact is that no one should be playing there or endorsing their casino, yet this forum and its members are heavily lobbied to do so anyway.

In saying that, your case is a little different as it is not a simple KYC scamming tactic. There is question of bonus abuse, and it doesn't look like you have anything locked in the account and that this is more about your access to the account, is that right? I ask this as you haven't mentioned that you have any money stuck in your account.

If you have no balance in the account, you haven't been scammed (technically) as within the terms of service of most applications these days (including casinos) it probably states that they reserve the right refuse you from continuing using their service at any time. If you have no balance in the account, this thread also doesn't really belong in the scam accusations board, as technically you have not been scammed.

My balance I believe was only around $13.

Other than that, I was both lucky and unlucky at the same time as I won 2 BC sports prediction contests here on BT that I didn't claim.

I suppose that aside from the $13, you were also scammed out of your identity since you were subject to KYC procedures before they had banned you for whatever reason they chose to ban you.

What would you like from the thread? The $13? An explanation? Your account back? Would you really still use the platform after what you had gone through here, if your account was unlocked?

BC is doing me dirty as well at the moment. I am actually just a click away of giving them a red tag. Just waiting another day if they resolve it, after that it's a tag and a scam accusation thread as well. These people really are something else.

You can consider yourself "lucky" though, at least you are getting an email reply.

Help me understand this as I don't play much in BC, but is it possible that you and BC representative were talking about two different things? I looked up for images of "BC coin drop" online after reading the article, as I never engaged in it before, it seems they're different kind of game with the one you provide as supporting evidence?

https://talkimg.com/images/2025/04/04/lbe4Z.jpeg https://talkimg.com/images/2025/04/04/lbWNf.png

The first image is from their site (https://betting.bc.game/guidebook/bonuses/bc-game-coin-drop/), explaining about coindrops, so clearly the image is a bit exaggerated and someone can't win 0.5 BTC, but the point was that they look different from the announcement of your winning.

---

I've nudged my contact about your situation, they say they'll address the matter themselves. Haven't they reach you? I'll nudge them again if they haven't.

Edit: just reading BC ANN thread after finished my sweep at the SA section of my "show new replies" page. It seems you both have been in touch with each other.

Thanks for getting back to me. Well the did reply, yes, if it helps anything, I am not sure about that. Why I have to send an email in the first place is beyond me. This should be automated and have happened days ago. Looking at how long they need to reply to emails (1-2 weeks) this is still unacceptable and I will still move forward with my own scam accusation thread and a red tag.
Why they even say I should send an email is kind of another spit in the face. Just open my account, plain and simple. I don’t know what’s the holdup. Customer treatment at it‘s worst!

I'd be glad if I can get my account back.

The description of it from that article is correct: "players who are quick to click on the coindrop have the chance to snag some coveted coins, with rewards distributed from the first clicker up to the limit of available prizes".
The coindrop appears in the chat, and you have to be quick to click on it to grab some coins (including fiat). Paying attention to the chat and having fast internet helps with that.
I don't know how else I can prove my innocence of not using any "script" for the coindrops, other than showing my activity on the chat.
For example, to take part in the English daily challenge, you have to be an "English regular", meaning you have to be recognized by mods, as well as other users, as being highly active daily on chat for a long period of time.

I'm wondering why they locked your account if you only had $13 in balance, as you claim. Even if you used a script and didn't win anything, would your account be locked in this case? I mean, accounts are usually closed if a user wins a large sum of money. In that case, there could be suspicion of suspicious activity, and the account would be closed.

I don't think chat activity can be convincing BC.Game that you didn't use a script. There's simply no harm in being active in chat and using a script at the same time.

You could see this as something not harmful but to them it could be prohibiting for using script and knowing to them how it works, oaky, what if op won huge amount while gambling wouldn't they still luck the account? Since op claimed it was a low balance and nothing much. But let the truth be told, casinos are not operating like exchange and they are very strict on their rules and regulation and if there are any violation they wouldn't mind sanctioning such profile or even ban them from having access to the gambling until they proved otherwise.

Ok, my contact returned to me and telling me that the account being locked due to security concern that you're abusing bonuses [plural] and using scrips. I tried to ask [as you wrote to ahoy] if it'll be okay to just unlock the account and lock you out from chatbox. However, that is also not an option due to above findings. If I read between the lines correctly, the request to lock your account was actually coming from the risk department, and my contact can't overturn the decision.

Do you remember, ball park is fine, how much did you deposited from them? And how much withdrawn? Or perhaps how many bonuses did you use? I guess I can just ask them to tell me your total deposit, but in case you happen to have that info in hand.

It's a small amount, same for withdrawals, has to be less than $100.
As mentioned, I was active and used the bonuses from chat challenges, coindrops and so on, and the usual level up/quest bonus. No big amounts either.
I won contests/predictions here on BitcoinTalk too, these didn't require any new deposit to use them.

I do tend to agree with your assumption. Your case is simpler than simple ;D. They also forced me (https://bitcointalk.org/index.php?topic=5522145.msg65191946#msg65191946) to do KYC in order to cash out $100 bucks, lol, and their reasons are beyond my comprehension. If people here whom I trust, like you, are also having genuine problems, I will also be rethinking my trust feedback to bc.game.
IMO they are legit, but they need to work seriously on their customer support, and they should start treating common players with some respect. I mean, look at the case in OP, do I need to say something else?

Sorry for you, OP.
But the chance of getting your account unlocked is slim. It seems you are not a profitable user for their business anymore. I think I have seen one of my locals create a scam accusation a long time ago against Bc game. They blocked his account with a lot of referrals. They blocked his account because he was using their promo codes to claim bonuses and he was playing with affiliate commission and wasn't making too many deposits. If you do not make many deposits and play with bonuses, faucets and rains, BC game may ban you accusing you of abusing their bonus system. Not too good.

I'm not sure I understand entirely, but how exactly is it "obvious" that you didn't use any script?
Also, how can the mentioned users vouch for you, why them? whether they are confidential enough for their claim to be considered true.

It's not like I'm a robot claiming all the coindrops 24/7.
When people check the list of users that claimed a coindrop, they can say I know X, Y, I chat with them often, they are very active, as opposed to some unknown name they never seen chatting.

Again, I don't see it as "obvious" evidence as even bc.game didn't give any obvious evidence of using an illegal script on your part.
Certainly, if I understood correctly, it is about additional bonuses for active users, which I always see as an optional part, and the goodwill of casinos to reward their users. I'm sure that in their ToS there is an emphasis on the right of the casino to change the terms of the giveaway at its discretion.
Honestly, I wouldn't get upset over things like this, nor would I force any activity to get a few free bets.
And yes, it is completely irrelevant whether it is $13 or $1300.

So even after your account has been locked unfairly and your identity has been put in the hands of a faceless casino platform (who knows how they're storing your identity/where those documents are going by the way), you still want to use their platform. I find that surprising.

So... I asked my contact to share us his stat, just to crosscheck and get a better image of the situation, about why they deemed you as bonus abuser and risk department requested the ban, etc. the stat is as follow:

Total bonuses Recived $ 472.38
Total Deposit $ 11.24
Total Withdrawals $ 102.87

I'll have to say that I can understand where their concern of bonus abuser rooted from.

Thank you for your help in communicating with them, holydarkness.
It's not the decision I was hoping for, but it's not the end of the world.
I guess others can be at risk too if they happen to be active on chat and win contests/predictions in the Games and Rounds here on BT ($50 codes) without making additional deposits.


Looks like you were right.

@Warfare,

See, the stats actually speak in their favor. So, if the reason for blocking the account is using bonuses too much without making a deposit, you should not have any complaints. The casinos are here to do business. If you take advantage of their bonuses, they may ban you. But I am curious if they have anything mentioned in the TOS regarding the bonus abuse and to what extent it is considered bonus abuse.

As you said, they have accused you of using scripts. I believe this is a pure lie from the BC game. Their support is known for accusing people without any kind of proof. Even that 7 million withdrawal guy was accused of something as well. LOL.

I can't remember exactly from the top of my head, as well as can't recall if the explanation given to me was through PM, email, TG chat, or through posts on a thread [or two, or about half a dozen other], but this practice is known and shared by several casinos. The bottom line is, bonus is given to attract game play, to encourage the players to be active in gambling, as well as inventivizing them to engage more in the activity. Not to collect profit through bonus claims.

I am not sure what's the limit of what casinos consider as abuse [I'm speaking in plural here, not specifically one casino] and what is acceptable, but I think it is safe to say as a rule of thumb that if someone deposited an amount that agreeably can be safely considered as very low, while reaping bonus that's about 40x of his lifetime deposit, an alarm will ring somewhere.

As Shishir99 said above, casinos are here to to business. But yes, you're right here, this is not the end of the world. Just... one platform. There are many other casinos that you can play with. I have to say that I regret that I can't get you your account back, but I can also understand that my contact is honoring what risk team ruled, and I guess they won't abuse their power by overruling the team's decision.

I guess we can mark this as resolved [in a way]? I'll appreciate if you could mark it as resolved by editing the title and add "resolved" to it, and lock the thread to prevent further meaningless discussion.

Those said, as a parting words, if I may give 2 cents, perhaps in other casinos, try to deposit more so the casino's risk team won't mark you [though understandably you don't have this intention] as a bonus abuser.

I wonder if that rule of thumb (although you are not sure) should be mentioned in the bonus terms (all bonuses, including those in chatrooms) as rightly pointed out by @Shishir99. I mean, who does not want free money or money for typing something in chat?  Casinos should have automated this process of bonus acquisition. Now, since OP has put an extra effort (considering nothing illegal has been done) to gain additional bonuses, IMO we should not blame him for being smart.
And what is this argument that casinos are here to make money?
Everyone wants to make money, but what about players? They also want to make money knowing the inherent risk. This risk is there for casinos too, isn't it? Now, for me, the issue is less complex if you have not set any rules beforehand for your bonus/giveaways, and unless a player is taking any illegal measures, he is entitled to his winnings and respect (He can't be called a bonus abuser).
Let's say any campaign manager doesn't have the rule for capping the limit of paid posts. Will you consider anyone cheater/abuser who is posting 100 (quality) posts per week for getting that uncapped payment? Even if he is abusing the definition of abuse will lie in the quality of his posts, not the quantity.

The argument is that casinos spend millions of dollars each month to run their businesses and are here to do business.
They spend money to run the platform, and they have their rules and rights. We are the customers. They offer some freebies to customers who use them. But if we use the freebies without making deposits and take advantage of them, we are not profitable for their business.

Think of a restaurant that offers free drinks there. You ordered one pizza, and now you are taking more and more drinks just after ordering one pizza. The drink is free doesn't mean they will offer you infinitely if you do not order anything.

They will give you free drinks until they notice that you consumed a drink that worth more than what you ordered. Once they notice that you are taking benefit of their offer, surely they will take action against you.

I think you understand what I am trying to say here.

It is very rare to see a buffet that is removing someone, but I can not say the same for casinos. The sheer amount of frequency indicates the need for clear-cut rules. You can not leave free money grabbing oppurtuniy on the so called civic sense.
Casinos are spending billions, true, just spend few hundreds more to have well defined rules, that is all I am saying.

In the past, many users get banned on using the chatbox/trollbox because they are just collecting raindrop without even wagering in the casino.

Casino like Bitsler is the most popular for having generous raindrop. @Shishir explanation is on point to simplify how casino feels on issue like this.

IIRC Blackjack.fun introduce a wagering requirements back then for those rewards that came from raindrop on chat just because user manage to withdraw without even wagering in the casino. There’s no such thing as free on casino that will last in the long run.

Instead of banning them, casinos should have set some wagering requirements for claiming those bonuses. It is a well-known strategy for new casinos to give unlimited faucets/reloads and let people exploit in the short term just to attract some whales. Everyone knows how these inflated player numbers are achieved.

Actually, they have wagering requirements for most of the bonuses.
I know that chat challenges have 1x or 2x WR, while BC contests/predictions in BT 'Games and rounds' have x2 WR.
In my case, I completed the WR and beyond, in total I should have more than $47,000 wagered.

Well, if they don't write it on their rules, you cannot really do anything. The other casinos also do not mention it in their rules. But once they notice that you are not a profitable player for their business anymore, they will start finding out how can they ban you. They will examine your account closely, and if they find any violation, then they are fine. Even if they don't find it, they can accuse you of anything and they don't have to prove anything to anyone. It is their own business and they do whatever they want.

This happens often with Bc game players. I don't see similar complaints from other casino players.

I wonder if it's really necessary, to have things spelled out in a fine print, where a fully working common sense should be enough when it is [and it should be] utilized. Interestingly, I mind-drafted a case-example just as what Shishir99 gave, but missed this thread yesterday as I opened it and forgot to mark it as unread to be readdressed later last night. The point is, though, with two people propose similar idea, kinda proof that sometimes something that are obvious when common sense being used, doesn't need a written rule about it.

Another good example that crossed my mind is a situation on an all-you-can-eat-buffet. Suppose a group of 5 friends paid for their entries, and later on the 6th come as they all are going to hang somewhere else. As the 6th already eat, he didn't pay for an entry, just ordered a drink [let's assume the drink is separate on separate package here, and can be bought exclusive to the buffet package, though normally it's all in, take-it-or-leave-it situation] as he's just waited for his friends. He paid USD 11 for a free-flow beer. Later on, when his group grilled a waygu beef, he took one or two bites, to try what they tasted like. The restaurant will most likely just let it be. Upon 50th try though, they'll either charge him with the package, or escort him out. No exact written rule when your group paid and you [not paying] wanted to try their buffet, how much is too much, but common sense will say after three or four chows, either you buy the package or sit in the corner with your beer. I believe when common sense being used, people will also understand, though most likely not written, that the buffet are to be eaten on-site. Taking a whole plate and shove it into a plastic bag to be carried home later is a no-no-no.

Or let's try another example, this time for a case that there is no abuse happened, where a campaign manager didn't have maximum paid post per week and someone wrote 100 quality posts, will that be considered as an abuse? Well, as forum rule dictate, no. All of the 100 is of quality posts, but should the participant be surprised and got angry when the CM tell him that the campaign owner doesn't want him anymore on their campaign or to cap his earning? I'll say if he uses his common sense, no, he shouldn't. Why, though? Because, in a way, he didn't abuse anything. He even contributes to the forum and the project. Common sense. If he's someone that's very good with his mind that he can write 100 good quality posts, he won't find it too difficult to understand that his posting habit, though of a good quality, is not profitable for the campaign, and taxing the campaign owner.

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Though my contact didn't spell it out to me, I am somewhat sure that what trigger the risk department's alarm and get them to request BC to lock you out is not the wagering requirement, rather the fact that you deposited USD 11, and claimed bonus about 40x of it, and withdrawn about 10x of the deposit.

A more important question is: where shall we go from this? Shall we continue this whole discussion of bonus, wager, deposit, ToS, rule of thumb, and wagyu beef? Or is it conclusive enough and discussing matters beyond this point is just adding more slap to that dead horse?

@OP, your case won't get any support from anywhere. You should look into your deposit to bonus ratio there. BCgame is a multi-million dollar online casino, and they have a huge number of active players who make deposits on a regular basis. So, your lifetime deposits of $11 isn't even a dust amount for them. I hope you understand what has been stated by 'holydarkness' above. With such statistics, you will be banned or restricted in any casino. By keeping this thread open, you're only undermining your claim of being a true gambler. The best move would be to lock it now.

Given the dormancy of this thread and heavily due to the narrative that unfold and being explained by overseers alongside the entire thread, I think this is safe to say that the case is resolved as OP has no more thing to add? I'll wait until my next sweep and weekly list update, if there is still no rebuttal from OP, I'll mark this as resolved.

OP?

I have one more question regarding Coco Rush, the Telegram mini app from BC.Game.
I promoted it and referred people to it, including here on BitcoinTalk, where I was the first to announce it on BC.Game's announcement thread (https://bitcointalk.org/index.php?topic=5088875.msg64474321#msg64474321).

I made and used to wear this signature:
https://i.ibb.co/fGBM8dDZ/cocorush-sig.jpg

They offered the option to connect a TON wallet, which I did from the beginning.
When will they enable the direct withdrawal to TON wallet (BC, USDT & DOGS)?

I am not familiar with TON wallet, but if they offer to connect your TON wallet to [I assume] your BC account, and that'll where the payment be sent, wouldn't be the fund sitting in that wallet? Have you check? Mind to check while I inquire this?

There are 2 withdrawal options inside the mini app:
1. "BC Internal" - I didn't connect my BC account.
2. "Connect your TON wallet" - wallet is connected and has checkmark. Clicking it only shows the wallet address and a disconnect button. No funds in this wallet.

Well, have you try to use "BC internal"? I inquired to my contact and they told me that the fund for this promo should be accessible through your account's wallet, which... I think quite logical, given it was paid in BC tokens?

No, I can't use "BC internal" when my BC account is locked and inaccessible.
It's not just BC tokens, but also USDT and DOGS from the wheel of fortune. Logical is to be able to withdraw via the self-custody TON wallet that they offer the option to connect with.

Ohh, right. That fact slipped my mind. My apology. Do you remember exactly [or make it ballpark] what funds do you have in your account? I might need that to plot the best option to offer to my contact to get this done, if we can get anything moving at this point.

700.65 BC, 33.3 USDT & 3996 DOGS.

I see, let me try to reach my contact and see if they can find a solution to get you access to the fund. Maybe they'll give temporary access on withdrawal mode, or perhaps manually send to the originating address. I'll let you know.

---

Edit: OP, do you mind to shoot me your TG account you use for cocorush campaign? Or send it to their support account  (https://bitcointalk.org/index.php?action=profile;u=3592321)yourself, if you prefer not to share it with me. My contact inquired for it.

I've sent it to you in PM.

This is to acknowledge and confirm that I've got the PM with needed information. I'll relay it to my contact and see what they need and gonna do with it. I'm keeping you in the loop and will update once I heard from them.

OP, uhh... so so so sorry that I left you hanging and... sun-dried. Uhh... I was in the middle of talking about your case with my contact when a situation happen, and one thing lead to another, I got buried with other cases and it only returned to my awareness after I did my weekly list update last Sunday.

I need a refresher course, re-read my discussion with my contact about your case again, stats, findings, and all.

Do you mind to remind me, how these funds are accumulated?

The funds are from Coco Rush, the Telegram mini app launched by BC.Game.
Coco coins were earned by tapping, completing tasks (join TG, follow X etc.), referring people.
Coco coins resulted in BC airdrop.
USDT & DOGS were earned from spinning daily the Wheel of Fortune using Coco coins.

I see.

So... I reached my contact and inquire about this, and the situation here is interconnected with your previous situation, namely flagged for bonus abuse. Those fund you have are part of promotional program. In other words, a bonus. Thus, they were also unfortunately terminated the fund from Coco Rush project, in regards to the flag.

These funds are strictly on the Coco Rush Telegram mini app. Not connected to BC.Game account.
So it is a bait and switch, they never intended to allow a withdrawal/airdrop from Coco Rush directly to a TON wallet (despite allowing the connection of a TON wallet).
Like in the previous situation, I've done nothing wrong or illegal to obtain these funds.

Uhh... I might be wrongly understand, but from what I get from my contact's explanation, CocoRush is part of bonus and promo. Thus, when they flag you for bonus abuse, all bonus and promos were confiscated from you. Including Coco Rush.