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Hello, new to this site. Didn't know where on the forum to post this, but hopefully this is the right place.

I made my account on epicbet.com on April 4, 2025. Deposited $1500 USDC (ETH) first time, then $1000 again 2 times later. Total deposit $3500 within 3-4 days. During the signup, I straight away completed KYC (all personal details including address and documents of identity card + face verification)

Was betting for 3-4 days on NBA only. (Biggest basketball league in the world with big limits). After initially losing my first deposit, I later had a successful run and especially one lucky night, I managed to profit around 15k and my balance went up to $18700 from winning NBA bets.

After this as expected, my sportsbetting limits were lowered down to like $10 per bet (which was previously around $500-1000). So I requested a withdrawal of my balance (max amount was 10k so had to split it up in 2 by 10k + 8.7k)

Waited hours for my payout, asked them what was causing the delay. They requested address proof document, I instantly uploaded it and it was verified. Still went hours and I wasn't paid. They told me payouts can take up to 72 hours and to be patient. So every day I kept asking for an update and was told to wait for the department to process my payments etc. 72 hours later, they told me they are "investigating" my account and verifying my documents.

One day later, I wake up (April 11 2025, today) and get an email saying they closed my account and confiscated my money (18,700 USD). No explanation or reasoning, just straight up scammed me by closing my account after I made big profit on NBA. Followed all their rules, sent every document they requested and even completed live KYC verification.

This is the email I got:



Hello Ninos,

We are writing to inform you that your account has been closed and funds confiscated due to breach of the following terms and conditions.

3.7. Closing a Registered Account

3.7.2. The Company reserves the right to close a Registered Account and to refund to the Account Holder thereof the available to bet balance, subject to the deduction of relevant withdrawal charges, at the Company’s absolute discretion. Furthermore, the Company reserves the right to close a Registered Account and confiscate any existing funds in case of a breach of the Terms and Conditions and/or the evidence of the abuse/fraud is found.

Kind regards

In the rule 3.7.2. they simply mention that they have the right to confiscate my balance and close my accounts. They mention "breach of TOS or evidence of abuse/fraud is found). I have simply been betting on NBA (1x2, handicaps and player props) NONE OF THIS HAS BEEN "abuse" or fraud, and I have saved a video proof of all my bets placed including my transactions (deposits + withdrawals). They are just using a bullshit excuse to pull of a scam.

I have replied to their email asking for an explanation or any evidence to back up their decision, but expecting them to ghost me or just pull some BS excuse (similar to how their incompetent livechat barely could communicate). I guess Epicbet is still a new and small sportsbook/casino so not surprised they scammed me like this. They don't have many reviews or posts on forums. I'm not sure how active they are on social media and gambling forums like this but hopefully someone sees this. If they ignore me I will contact my lawyer and see what can be done through a dispute with their license holder.

I was told a user by name of @holydarkness is very helpful in these sort of cases, if anybody knows how to get his attention or anyone with any insight/ help at all, everything would be very appreciated. Please also let me know if I need to update my post. Thanks.

Wow man, this is honestly just messed up. really sorry you’re going through this bs.

You played fair, verified everything, followed their process, then as soon as you win big, they shut you down? sounds like a straight up scam. These betting sites love to take your money when you're losing, but the moment you get lucky and win, suddenly you're "under investigation"... yeah right.

Honestly, that "rule" they quoted is just a blanket excuse to do whatever they want. "at our absolute discretion"? come on. it's like they wrote it so they can legally scam ppl whenever it's convenient.

It’s good that you saved video proof and all your transactions, that’s gonna help a lot if you push this legally. i’d definitely try to go through their license holder or regulatory body if they have one (tho not all of them do... sketch af).

Keep us updated, seriously hope you get your money back. and thanks for warning others too, a lot of ppl prob wouldn’t even know this site was shady til it’s too late.

Never heard of this casino before, i am sure they never wanted to pay you your winnings and that is why they came up with the bullshit, the pattern is similar with many casinos too. They also didn't tell you the exact terms of service your broke, they are basically just saying that "hey we have the right to confiscate your winnings and refuse to pay".
Since it is a new casino, i don't know if holydarkness would have any contact there, but let us wait for his reply. If you cannot get a solution here in the forum, you'd have to move over to askgamblers, but let us wait.

Post on Trustpilot, AskGamblers, and other forums/ Casinos sometimes resolve issues to avoid reputational damages.

you already taged him, so when he is free he will reply to you.

first time i have even heard of this casino, but surprisingly they have an ANN on the forum: https://bitcointalk.org/index.php?topic=5501125.0
their representative was last online on april 2, so i would suggest you send them a PM and make a post in their thread to get their attention.

Can you please add a few more documents? You can add your deposit history and chat history with them. Just hide your personal credentials to protect your privacy. Also make sure you haven't tried to cheat the sportsbook as well. Because they might publish their report as well if necessary, which would lead to false accusations. I want to believe you are telling the truth and sorry for your loss.

I noticed from their announcement thread that the official representative of Epicbet is still active. But they aren't active on their official thread. Right now I have made a reply (https://bitcointalk.org/index.php?topic=5501125.msg65275361#msg65275361) there about your accusation. I believe they will notice it and might come to make a solution if they really care about forum reputation.

Holy is here. Sorry that I can't attend it earlier [Coyster, thanks for the PM, I got it]. Yesterday was Sunday, and mostly I spent Sunday doing hard labor that is also at times known as house cleaning and fixing things, and come to the forum rather exhausted just to update my list.

Anyway, given this thread has been made known to the casino rep through a post in their ANN, I'll jot it in my notebook and wait for couple of days, see if they come back online and address this matter, before I start to chase a more direct means of contact.

Epicbet hasn't responded to this accusation yet. I left negative feedback on their representative's profile. So once they become online, they will notice their red tag; I hope they will come here from the reference link. I am expecting a reasonable solution and explanations from them. We have to wait for them to come online.

Out of that, when you decide to gamble on a site, please check if they are active or not. Visit their announcement threads and read reviews of what others wrote. So you will have knowledge about their platform. That's how you can reduce the potential risk of losing funds on such a platform.

It’s very hard to find a solution or get in touch with such casinos that are not representing their casino in communities, not hiring representatives to make things easier between their tech support and customers. Your case most likely will take longer than regular ones, hopefully someone from their team will see the topic and answer you with a solution or an explanation at least.
I’m sure it’s frustrating to get ripped with such an amount, low support and no clear answer for your case, I hope you choose a better casino next time where they offer better customer support and trusted among gambling communities.

Surely holy and more reliable members of our community will do their best to help, your best choice now is to wait.

Wow. Yeah. Fuck that place... :P

https://www.talkimg.com/images/2025/04/17/xBQJH.gif

The confidence you had to deposit such amounts of funds in less known casino is unmatched! I just got to know about this casino after your scam accusation, and I hope they do come around and make a clear explanation as to why they closed the accounts. We need to hear straight forward things like opening multiple accounts, cheating the system etc and not some broad fake reasons like them reserving the right to close an account at any time they want.

Dear Bitcointalk Forum Community,

Firstly, I would like to acknowledge that I haven’t been very active on the forum recently, which is unfortunate. I appreciate those who brought this matter to my attention.

The serious accusations raised in the thread came as a surprise, especially considering that hundreds of clients deposit and withdraw funds—including crypto—on a daily basis without issues. As I am not directly involved in fraud-related investigations and primarily engage with clients, I took the time to thoroughly check the matter with our internal teams.

After investigating the case, our security team at Epicbet identified a breach of our Terms and Conditions, which Terms are designed to ensure integrity and curtail abuse, such as the use of multiple accounts, abuse of bonuses, and syndicate betting, among others. Due to data protection, privacy, and internal security protocols, we are unable to disclose details around these specific circumstances publicly.

It is important to highlight that while such extreme measures are rarely necessary, we have a responsibility to act decisively when certain behaviors or circumstances come to light that could put our business at risk. These actions, though difficult, are essential to safeguard the integrity and future of our organization.

As a representative, I fully understand how this action may appear unfair from an external perspective. However, based on the materials reviewed and considering that the user in question has not disclosed all relevant details publicly, the decision is justified.

Furthermore, our team remains in active correspondence with the user, who retains the right to contest the decision.

Should the community have additional questions, I will be monitoring this thread and will provide further clarification where possible, while respecting our internal policies.

Nobody is asking you to post any sensitive information publicly in this thread, neither is anyone requiring of you to expose the methods you use in detecting people you claim breach your terms and conditions. That being said, it is only reasonable that you state what exact terms the OP broke, you cannot just generalize it, what was OP's offence?

So, basically it can be anything from the first clause in your ToS, to the very last one? A little bit more specific would help, something like "point 2.1. the use of and-so-on-and-so-on" little bit more specific. We are fair here, if the casino is indeed the one being abused, we won't side with the players, but if the players are the one that wrongfully accused, we should sort it out, which... we can start with being a tad bit more specific.

as others have said already, your response is lacking.
you need to be more specific on why you confiscated his balance, because you are basically saying he breached the terms, and your proof is "trust me bro". sorry, but that doesn't fly here.

i have missed this part last time, but can you edited your post to include the video so we can check the bets? (make sure it does't include any personal info first)

Epicbet holds an Estonian gambling license. The owners are reputable businessmen — the guys who sold Coolbet for €150 million.

The gambling license is registered under a company called DUCKS IN A ROW OÜ:
https://www.inforegister.ee/en/16754451-DUCKS-IN-A-ROW-OU/
(You can find the owner's email address there.)

If you're interested in contacting the Estonian Tax and Customs Board:

Disclosing what OP did is not wrong at all. We want word from you telling us that OP's account was closed because he cheated or when against this term or that term. The way you generalize is similar to a court sentencing someone to jail but don't specify what exactly he did. They just say he "broke the law do he will go to jail for 10 years".

Since when did we start hiding criminal offences from the public?  ::)

Who are you to them? You created this account and immediatley posted "praises" about the casino in question with a story on why they are "reputable", i think that is suspicious. That being said, this is not a debate on their reputation, they cannot block a customers account and tell everyone to trust them that they are right, they should provide some data to back their actions.

Well, to be honest, what happened was that several accounts were created using the same or related IP addresses. The purpose was to increase betting limits and take advantage of a good offer. This wasn’t a one-time thing—it was done repeatedly, and our team confirmed it was syndicate betting. That’s a pretty serious violation.

And just to be clear, it definitely wasn’t because someone happened to win on NBA bets or anything like that.

I really can’t share much more than this—not because I don’t want to, but simply because I’m not part of that department, and I don’t have access to all the details. Honestly, it’s probably for the best that some info stays restricted.

As for the OP, he had every chance to provide more context or continue the conversation, but I doubt he will—or even come back to post here at all.

Bla... Bla.... Bla...

To be honest I was wondering whether to remove my negative feedback that I left for Epicbet since they aren't responding on the thread. I left it to make them aware and attend to this thread as soon as possible. Since they replied and are still engaged in the discussion, I thought to remove the feedback for now until they become proven scammers. But your reply forces me to think again about removing my feedback until a resolution comes.

You seem to have just created the account to vouch for Epicbet, which is look suspicious to me. If a reputable member of the forum vouches for Epicbet, then it is considerable. I will wait for a resolution. Please send me a DM when the thread mark is solved.

Let’s say this is indeed what happened, and just to be clear, I’m not taking anyone’s side here: why did you first limit his account and then block it only after he made a withdrawal request?
The right thing to do in this case would have been to ban his account and all other involved accounts as soon as you found out they were trying to cheat (syndicat betting as you claim). The only reason I can think of for letting him continue to play is that you were hoping he would continue playing and eventually lose all his money, which didn’t happen so you didn’t have any other option but to ban him and confiscate his funds.

Okay, so the accusation is that the OP is involved in muti-accounting/syndicate betting, it is much better now that you are specific on what the violation is/was. Now i think we should wait for the OP to respond to this, were you involved in syndicate betting or do you have more that one account in this casino?
I think so too, and many casinos do this, if you lose, no problem, if you win, your offence is brought to the fore and your account is blocked.

I can understand that it's against your company policy to share that kind of detections publicly, but safe to say that we are all know that it's not just by IP, most of us who frequented this board are familiar with at least two, perhaps some can mention three. I can personally mention five from the top of my head what most casinos use to detect multi-acc.

That said, if you're sure that it's a multi-acc abuse and the alarm being triggered is not just IP, do you mind to get it resolved with the help of ADR? CG or AG perhaps? I can see that you're there and you have one resolved issues on each platform, so that might be a good start.

i can name at least 5 myself: IP address, device fingerprint, deposit/withdraw info, browser cookies and tracking pixels.

is there really any other option tho? the player obv can't prove they only have one account, and the casino won't share any details publicly, so askgamblers is the only option for this to hopefully get resolved.

Unfortunately, there is no other option here. This is the kind of dispute where this forum and its members can’t help, as there is no way to determine who is at fault. As you said, there’s nothing the user can do to refute the multi-accounting accusation, and the casino representative can’t share their users’ personal information publicly even if the user gives its consent.

I believe holy should have addressed the suggestion to resort to AG to the OP, as he is the one who should file a complaint there, not the casino representative.

The choice is yours though or as a casino. Whether you just let it be and allow your reputation or do something about it to clear up the air and refute the allegation in the best possible way without giving away all the information. Right now you have a negative tag that will affect your reputation if this accusation is not satisfactorily resolved.

I would like to hear from OP about more details. Is it true? Have you created multiple accounts from the same IP? Make sure you haven't abused their system. Also, you need to tell us the truth: either you play there as a syndicate, as they said. If you don't reply further, then it does indicate they are telling the truth. So you should come online and counter what they said.

To Epicbet, please try to solve the issue if it's just about an IP issue. I believe you have been using more tools other than detect IP address to identify multiple accounts. More accounts could be created from the same IP if they are using the same WiFi. It doesn't really make sure this is one person or syndicate. We are expecting a resolution from your end.

Well, yes, though rather minimal, but it doesn't hurt to exhaust this venue and dot the I's before we got into an ADR, namely for EpicCharles to double check with their compliance department whether it's just a false warning or they're sure of the practice.

If OP just triggered an IP similarity, there are a big probability that it's just a false warning and the casino jumped too soon as it doesn't necessarily translate as OP is multi-accounting. There are reasons a player shared same IP with other players. If this is what happened, then it's a small error from the casino side, probably an interdepartmental miscommunication, a false alarm, and the likes. And it's ok, mistakes happened from time to time.

If this is the case, then the casino can remedy it very easily, and the community will surely applaud their willingness to admit that there is an error from their side instead of cornering them.

But, if there are multiple flags being triggered, not just IP, then the more flag triggered, the lesser the chance of it being a misunderstanding and miscommunication. If this is the case, then neither side will [understandably] want to budge, both will stay firm, thus, a mediator is needed.

That is why I made my previous post in that structure, by initially asking what were being detected, and suggested ADR on later paragraph, when/if the casino is sure with their findings [due to multiple alarm being triggered].

Hello everyone. I made this post and first 2 days was checking it actively for replies and didn't see anything. Never got a reply from them through email for over a week so stopped looking and have been busy with work IRL hence why I haven't updated this post, sorry (also was not getting any email notifications about replies etc).

I have read all the replies now. Also I got a reply on my email asking them to state what ToS or rules I broke. In the email, from 3 days ago, they claim I have been syndicate betting. This is the email: https://gyazo.com/f85887c75c2461015c05ce68993c39d2

For people asking why I was depositing such big amounts, this is because I was recommended this website by other people who had been using it and said they have been paid. Majority of my bets have been on NBA player props. There are thousands of gamblers that bet on NBA player props to find value/ edge. I have been in contact with some people, helping eachother by sharing information about what bookmakers could be trusted and which ones have lower trust and high scam risk.

In December I saw one guy who posts NBA props tips on twitter make a tweet including a betslip of a prop bet. I asked him what site he was using and he told me Epicbet. I tried to make an account even back then and saw that Sweden was restricted (Swedish players were not allowed to use Epicbet). So I completely forgot about the site until he mentioned it again in April... I checked again, and asked livechat, they told me Sweden is NOT RESTRICTED and allowed to use Epicbet.

Like previously mentioned I made my ONE AND ONLY account, IN MY OWN NAME, and placed bets on NBA/Props. These guys are claiming I have been syndicate betting? In the thread EpicCharles also mentions "such as the use of multiple accounts, abuse of bonuses, and syndicate betting, among others."

I want to know where they got this from. This would imply that I've been placing similar/same bets as other people? I have placed all my bets alone, I have not shared my bets to anyone.

Even if I was betting the same thing as someone else, this could be normal as people share prop picks on twitter and or in telegram/ discord groups where hundreds of people all tail the same bet. This is not the case. I even asked the one guy who recommended the site to me whether he had been betting on the same players as me and he confirmed that wasn't the case. I have not contacted anyone else in any form of way asking them to "act together to place a series of bets on the same event". Here is a link to the first time I was told about epicbet by the person I mentioned. https://gyazo.com/1ce7136449401a4e64f009dee6df4bb7

EpicCharles said this:
"Well, to be honest, what happened was that several accounts were created using the same or related IP addresses. The purpose was to increase betting limits and take advantage of a good offer. This wasn’t a one-time thing—it was done repeatedly, and our team confirmed it was syndicate betting. That’s a pretty serious violation."

Please show me what other account I or someone else has created with the same IP? Straight up lying lmao, I have not even been betting the max stake on the bets I was placing? Why would I involve in "SYNDICATE BETTING" to increase limits or take advantage of offers when the limits on your NBA market was already way higher than the amounts I was betting!? Do you not realize how stupid you sound. Please provide proof of HOW or WHERE my account has had same or similar IP is other accounts!? If you can't prove this or provide concrete evidence then PAY UP, otherwise you just prove you are f*ing scammers!!!

What I have is about a 30 second video showing my personal details, my transactions (deposits and withdrawal attempts) and a quick scroll through some of my recent bet history before the account was suspended. Can provide it if needed, just let me know. Can't log in to my account right now though to get anything, still closed at the moment.

Thank you all for the replies it's very appreciated and nice to see people actually care about exposing these fraud and scam casinos. And once again sorry for the late reply. Hoping to hear from you guys soon again.

Interesting! Would you mind sharing why exactly you did this? My bad, I'm really confused why anyone would do this.

Once it took them over 4-5 days to pay out my withdraw I just knew something fishy was up, not the first time an off shore book pulls a scam on legit players for no reason and without proof. Just made it quick in case they would lie or refuse to provide evidence, like which is happening in this case. Basically just a backup proof in case anything would happen you know?

Umm, where did you learn, back in December, that Swedish are not allowed to play on epicbet? On their ToS? On a pop-up message that appear once you tried to access them? Asking because I tried to retrace your step, and I can't find Sweden being restricted in their ToS, and when I try to access the site with VPN to make me "Swedish", I can't find any pop-up.

not to answer on his behalf, but it's possible that sweden was restricted at the time and the restriction was lifted later? so you won't find it in the terms or get a popup now.

Hey, yeah pretty sure that's what it was. If I remember correctly I got a pop-up message back then saying my location was restricted. I wasn't using any VPN or anything, not sure if I even asked livechat back then. But 100% now in April, when I re-checked, I did ask their livechat about Swedish player availability just to be sure and they said I was allowed.

This is both interesting and a smart thing to do. I think the best thing to do next would be to use a complaint resolution center/platform, so a mediator can check the evidence from both parties and look for a possible resolution, because i am not sure the casino would provide further information here. AG is a good option and if Epicbet are open to a resolution, things could move pretty faster over there.

Hmm... I was hoping that EpicCharles could be more helpful and give his insight on epicbet's jurisdiction restriction, or the IP and other triggers being tripped, or something else that'll be helpful to advance this thread, as I can see him online from time to time, but as he seemed to have no further thing to add, I believe the best course now will be to follow what others suggested, to escalate to an ADR, since our de-escalation attempt seems to hit a wall.

Given your betting activity is sport-related, there is a very high chance CG will refuse to mediate. So, like Coyster said above, go with AG.

as far as i know, casino.guru does not mediate sportbetting disputes at all, it will 100% be rejected. askgamblers is the only option for these cases.

@jamie145alby, you should just go ahead and submit a complaint with them if you have not done so yet.
here is a link: https://www.askgamblers.com/sports-betting/sportsbook-reviews/epicbet-sportsbook#complaints-list

Pretty much sure that is what the exact point that my post conveyed, that due to the sportsbet nature of OP's gambling preference and history, there is a very high chance that CG will refuse to mediate. Thus, AG. What's the point that your post try to convey, if I may ask?

my bad, i guess i interpreted that differently. when i read "very high chance that CG will refuse to mediate" to me that meant there is still a "very low chance that CG will accept to mediate", which is not the case. hence my reply.

Hey, I am new to this forum but have been online gambling for a while.
Have used epicbet many many times, from personal experience, they are scummy and always deny to give out information about an account closure, it is one of there standard practices, he most likely wont budge.
I have some questions for you,
-Has anyone in your house gambled on Epicbet
-Have you gambled on a public wifi, used VPN or anything of the sort
-Did you try to conceal your location in any way
-Has anyone in your household or mabye someone that has lived there before created an account/ used a bonus on epicbet.
I am more then happy to show my proof of experience with online casinos to anyone that doubts my eligibilty to talk about this :)

Create your own scam accusation thread if you have an issue with them, complete with evidences as per the suggested format pinned on the top of this board. Don't ride someone else's thread, it's borderline OOT.