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Hello, I had deposited some Solana I had in my wallet from past uses that I decided to put in BC Game and have some fun. I hit a pretty sizable win, about 35 Sol($5,000 USD). So I immediately tried to cash out, at least some of the win and it locked my account for what I assume is an audit for such a large withdrawal. So when I talked to support they told me to do advanced KYC, as I did in a timely manner, but when I tried to send in my ID it says it needs to be valid for at least a month. My ID expires on May 21st as that is my birthday so that is frustrating because it will take me 3 weeks to get a new ID from the government. I tried it a couple times with the basic KYC because it was saying my document was blurry/unreadable and by the time I finally got the document through it locked up my account because I had too many attempts on the KYC. I gave it 6 attempts because it kept coming back that my document was unreadable, well, now I am in a predicament because support had told me that I can no longer KYC. Now how am I supposed to withdraw my money? I have all the documents and I am a real resident in an unrestricted country and I am not sure of what to do next. If I could get someone to point me in the right direction to get thtis figured out I would appreciate it.

@holydarkness I am aware you have a contact at BC Game, maybe I could get pointed in the right direction for support here. I also want to mention I ordered a new ID and it will arrive in 3 weeks

Reading your post. I don't see any reason to deny your KYC when u receive your new ID document.

Locking your account because of too many attemps on the KYC is not a valid reason.

I would just wait when your new ID arrives in 3 weeks and try again.

Locking account from another KYC attempt after many failed attempt is a known practice. In fact, I'm in the middle of a case where someone also got locked up due to inability to provide proper proof of address.

It's their security system kicking in. I think [if I may guess] it was their way to prevent someone gaining access to one's account and "permanently" claimed it as theirs by completing KYC, suppose they're allowed to repeat the KYC process endlessly despite multiple failed attempt.

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OP, mind to shoot me your UID? My contact will need that to zeroing into your account.

I can't promise you that they'll lift the ban, especially as just few days ago I make them have to dive interdepartment to get KYC restriction from someone with similar case [mentioned above] lifted. But at least we can hope.

Yep seems a lot of people have this problem, my UID is 39632257 I very much appreciate it, I just dont see any way to get my money out without another attempt at the KYC, hope we dont have to go down that route as it is a decent amount of money in my account.

This is one thing about casino or gambling site and If you didn't pass kyc and you made deposit, they would allow you to gamble even after the deposit but immediately you secure winning then they start frustrating gamblers about kyc, then their system would be that busy and tempting because they will start checking every error and whenever they discovered it that your identity is bit not clear they ban you automatically or lock account.

My advice is that you should always make sure to pass all necessary documentation before you start gambling otherwise you could be limited after winning because then the system could be more sensitive to sense any information coming there.

Some casino punish more sever action on an account for having a failure on verification with multiple attempt due to error on the documents.

I think this case is easy to resolve if the OP is willing to renew his ID first before he submits. I doubt a representative can help this case to resolve without uploading a valid ID.

There’s some ID that can be acquired easily such as passport in my country.

If you read the description OP wrote carefully, you'll see that they mentioned they got banned from further attemp to perform KYC due to multiple failed attempt because the ID OP provide themselves can not be considered as valid by the system on the first place. It's not the casino trying to put the player in difficult place, it's the security system kicks in after multiple failed attempts.

Yes that is correct and you are right, though it was the op's fault to keep sending an expired document to the system, and of course all casinos always needs a valid document to pass through their kyc system. So, when something like this is discovered the system wouldn't mind automatically bounces their documentation because it's not valid but I believe something can still be done when he might write to support. I believe, from OP Last comment he has gone the valid document but yet still can't process with the kyc since the system locked him out.

I hope I can help you understand this better: the security system kicks in and lock him out due to several attempts of bad documents, which they might consider as an attempt to falsify KYC. If, just by simply write to support and say, "yo, I made a mistake, now I'm locked. Open it again so I can retry until I manage to get it validated, yeah?" That kinda defeat the purpose of locking KYC for security reason.

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OP, hvpebiz, been wanting to ask you this earlier, but I decided to reach my contact and see if they can lift [another] KYC ban for me in a row, since I practically just ask them to dive interdepartment to lift someone else's ban few days apart, and if they can, I'll ask, but I think asking now won't hurt, while we wait to hear from my contact: during all of those attempt, the blurry images and other reason for your ID to be rejected, what ID do you you use? Is it the same ID with <1 month expiracy, or is it other govt issued doc like passport or others?

After the first attempt or two with my ID which is about to expire, I tried using my visa and it was saying unreadable document over and over. Once it said too many attempts I now realize I shouldnt have kept trying it but I am not sure what to do when it says document is unreadable/blurry. I got out a ring light and everything to make the image as clear as possible. I have a new ID coming in the mail now so if there is any chance I could get another attempt at the KYC I could clear this all up in one fell swoop.

I think you should submit your new ID after waiting a few days. Or if you have a passport, make sure to scan it using a professional scanner instead of taking a picture of it. However, I am not sure if they accept scanned documents. If they do not accept scanned documents, you can use apps that increase the image quality.

For some unknown reason, sometimes platforms decline documents and flag them as blurry/unreadable documents even though they are clear enough. I have faced the same issue on other platforms as well. Keep in touch with Holydarkness, and I hope you will get a solution.

None of it is going to matter unless they allow him to do KYC again since he is currently unable to go through the process again.

I think they need a new system in place as this system seems to just lock players out and give them no options. If the OP hadn't posted here he wouldn't be able to have hope at this point.

Umm... VISA is not the kind of govt. issued document that BC accept as a verification. They accept, far as I know, passport, driver's license, national ID card, (https://help.bc.game/en/articles/11114036-guide-to-kyc-verification), but visa? I don't even think many casino accept visa as an acceptable document to verify, and I've check three other casinos page just to be sure, and only one list visa as acceptable document. Not BC, though.

https://talkimg.com/images/2025/05/05/UUdBkD.jpeg

About your another attempt, I'm currently trying with my contact. Please wait a little bit more.

I think all casinos have some sort of automatic system where after a certain amount of time (or attempts), the KYC system locks them out of their accounts or disables their ability to upload documents. If the OP had several failed attempts that had to affect the outcome.

OP... when you mentioned visa, you literally mean your VISA card? Not the permit given to travel abroad. VISA as in VISA and MasterCard and AmEx, VISA like the card provider? You submitted a card, issued by a third party who work with your bank, as a document to validate your identity? No need to answer that, it's rhetorical, they've informed me about that... situation when I inquire for the restriction to be lifted.

The restriction should be lifted by now and you can retry once. Only once. I'll suggest you to wait until your next birthday when your govt issued you a brand new national ID and use that for verification. And definitely leave your credit card alone this time.

Honestly I knew it would be a long shot but it is an accepted secondary and sometimes primary form of ID where I reside. I still have a new driver's license on the way so it should work when it comes in the mail. I very much appreciate the help and the advice about the credit card. When it comes to the advanced verification do you know if a phone bill with my name and address on it will suffice? Again, thank you a ton for your help.

May I know where you reside? Not to be nosy on your private life or to satisfy my curiosity on which part of the world a credit card accepted as primary form of identification, I inquire to get a better understanding of your driver's license situation, given you only got one more shot at this.

If you happen to be in US, and the ID you're referring this far, the one that will expire on 21 May, is a DL, know that it'll be very much better to try other govt. Issued ID, since BC US is known to be very picky with DL as a valid document.

About your advanced KYC, let's wait until we get through with your basic one, shall we? Focus on passing it first before we move to the next step. Or was it asked to be done simultaneously?

Canada is where I reside currently and my new Driver's license should be valid for another year. I may be speaking out of my ass here but I recall using my credit card for certain ID checks. Of course it doesnt have any identifiers other than the name but I also dont know if the card is connected to some sort of government database or something here. I may just be confused and in the moment I was a little desperate to get my verification so my money wouldnt be locked up. Regardless, when my new license shows up I will make sure all the dates and expirations are correct and valid before submitting. Will a Canadian drivers license satisfy the basic KYC requirements? I would like to assume so because it is listed on accepted documents but you mentioned in the US it is a little iffy.

Let's try to see if I understand this correctly, I re-read your entire thread again, and am I correct that after two attempt with your national ID that's about to expire, you jump straight to your credit card as the means to verify your identity? You didn't use passport or [most importantly] you driver's license? Thus, the documents are yet to be submitted as your proof of identity?

I actually immediately used my drivers license which I didnt realize was about to expire, one or two attempts. I dont have a passport or else I would have used that. My only primary form of ID I have currently is my drivers license which expires May 21st. Now I have ordered a new one which should be here within a week or two. I used my visa as a last resort attempt when I realized my license was close to expiration.

Umm... I have to use AI to inquire, but unlike US who only allows their citizen to choose one, Canada allows their citizen to have two simultaneous govt. issued ID cards [besides passport] just like most other sane country in the world; Driver's license and national ID. In your case, it'll be provincial ID, DeepSeek said. I understand correctly that you only have driver's license? The provincial ID or Ontario Photo Card is not in your possession?

I haven't required one in the past so I haven't gone out of my way to request an ID card from the government. If a driver's license won't suffice then I can get an ID card. Just not something I have required in the past so I didn't have one on hand

Ok, i think I understand most of the situation. Your DL will be ready in a few weeks, but if that has a potential of raising issues like the one with BC US [it's a "separate" division from BC global, by the way], you still have option to ask for national ID.

I'll ask my contact on their insight of this, which doc is better and will have less chance of being marked as invalid.

Exactly, if the drivers license will work then I will complete the KYC as soon as I get it in the mail

Heard back. Canadian DL will not be good for verification purpose. They suggested you to use provincial ID or passport to complete this matter. Is it hard to get the provincial ID issued? I figure there is no need for passport if you don't have any plan to travel in the next couple years, so issuing them [that mostly needs more effort and time] is less effective compared to the national ID [provincial ID, from Canadian version]. My two cents, though.

BC Game have put the OP through a lot of hassle. If they can state all these things to you, they could easily have relayed it to the OP and it would have saved him time. If they wanted a provincial ID or passport they should have advised him days ago.

Sure, my only concern is the verification options have drivers license as the second option so its concerning that it wouldnt be a valid form of identification for bc game. Regardless I can get an ID card and use that instead but it will take me a bit longer for shipping and processing times etc. I just wonder why DL would be one of the first couple options if it wouldnt work. I appreciate it though. I guess now I wait until I have my ID card and see how long that takes to come in

Well, OP reached to the live support. They basically don't have much power to overturn a security system locking in, especially as it got locked because OP repetitively submitted their credit card as a proof of documents [six times, is it, OP?]. The one stating things to me and whose message I relayed, are the ones with name on BC, and I think even with their name having major impact, it still need them to work interdepartmentally to "overturn" the security team's call and lift the restriction. [I mean... who submit credit card as a valid proof of identity, repetitively, despite being rejected on their first try? Wait... who even submit credit card as a "govt issued document"?]

Can they reach OP and relay the message themselves? Yes. Will that save time? Surely. But I don't think they'll be happy to get their personal contact known by someone else. And for them to reach OP personally instead of having me to relay it, it'll require some personal contact being shared.

Got my provincial ID coming in the mail, should have no issues with that when it comes in.

That's quick. Can you keep us updated if you got past that basic KYC smoothy with provincial ID? If they rejected it, I'll kick my contact in their butt, LOL. In all seriousness, though, page me if it gets rejected, I'll inquire to my contact as we submit as per their suggestion.

Of course, will update regularly, waiting game for now until the ID comes in the mail

Turns out my provincial ID showed up with my license today in the mail when I checked late. Submitted that, basic KYC approved. Got through the advanced KYC with a bank statement and got my account unlocked. Was able to cash my money out within 20 minutes, smooth as can be. Very glad to have this forum to reach out to and you to have that connection. Don't know why it is so complicated but I do know that BC game is legit and I got my money. I appreciate the help

Great. I am glad to hear this good news. I understand correctly that your issue is now fully resolved? Do you mind to mark it as that by editing the title and add "resolved" to it and lock this thread to finalize them? The button is at the lower left part of the page.