Bitcoin Forum

What happened::
betbolt casino does not withdraw 935 usd,435 of them are winnings.

Scammers Profile Link:
betbolt.com

Reference Link:
Amount Scammed:
934.99 usd
Payment Method:
bitget exchange bep20 usdt to 0x3397838419695bc83571dbedf9d95a6ca259a999 address
Proof of Payment:
txid 0x5ab9abdca3d84a1b90503680cd62a0e18111cca092f01ae96cb8ded4c2d0e7cb
PM/Chat Logs:
https://prnt.sc/_90uQc4rkIO4
https://prnt.sc/RNle-sietwP0
https://prnt.sc/ezTFzvqH9_qd
https://prnt.sc/0CGwTQm43DLM
https://prnt.sc/zyCIApvMImqN
https://prnt.sc/1BI8Ib6YJw9X
https://prnt.sc/WCbx8G5KZQ76
 
Additional Notes:They are ignoring me at chat and not responding.Only once someone answered about requesting for help,but when i explained situation kept ignoring me.
i met one guy that represents as a betbolt streamer (lets call him john)and together we spoke with support about my account from his account.They called me abuser due based on wallet i deposit from (lmao,i deposit from cryptoexchange,are they crazy?) and solved nothing.Also they said to him that they can pay me deposit back(as stated at their rules)but in my personal messages they still not reply and not paying even deposit.In discord they blocked me,trolling me in chat before blocking.I can not show you conversation,because they block me.
In conclusion:They have nothing to accuse me in,i made one bet and gain big winnings,so they dont want to pay,most weird and curious that they dont want to pay my deposit,as stated at their rules.I care about winnings,but more important atleast to get my own money so i will lose nothing and come to play at another casino.Dont make big winnings here,maybe you can play with small money at this casino.not advice anyway
Screenshots of my profile,conversations from my account and from johns account i upload

The screenshot that you provided is incomplete. It didn’t cover the whole conversation with the support rather you just cut it to the part which they stated they will refund you despite there’s a previous conversation before that.

Judging on the evidence presented, your funds was from a wallet that was flagged for abuse but you claim it came from exchange.

Please share us the screenshot of your deposit address.

I had a quick chat with the team and they informed me that your withdrawal has been enabled. Can you please confirm and update the thread?

thank you very much!Withdrawal allowed!
i will delete topic or close as resolved after i get my money

What great news! This just shows us that the casino cares about its users and its reputation. Many don’t even respond to emails, nor do they have active representatives here on the forum when we need them the most. These are the kind of companies we should value and support.

It's great that everything has been resolved (or is in the process of being resolved), but what was missing was proof that the funds came from an exchange (as you yourself claim), this would have given more credibility to your complaint.

You showed your personal email in the screenshots, if it isn't for exclusive use by the casino, be very careful when sharing/showing your personal email, scammers may try to send you spam and other scams.

As Cointxz commented, you provided screenshots that didn't show the entire conversation with support, in short, everything could have been resolved more easily, you could have recorded the screen scrolling through the messages you had with support.

I did receive a private message from you earlier on, and it's good to know you figured out how to put up some information in the forum before I responded to it. I am also glad the issue has been amicably resolved without any further complications.

It's not possible to delete the thread in this section of the forum, but since you have marked it as resolved. That should be enough. Maybe you can also lock the thread if you desire to do so.

you could check txid and check address which money was sent from,it filled by wallet named''bitget 3'',and has a bitget name by itself,but if you asked me a screenshot,no problem,i send it here.https://prnt.sc/Mhd8Fsp8Bfp6
I hope that casino will fix it and not block everyone who deposits from cryptoexchange.
about conversation my bad,i thought 4 ignored requests are enough to understand that they ignore me.second conversation is not mine,as i said it john's convesation from his account,so i can not provide more info because its all that he sent to me.
anyway,it solved fast,thanks everyone for help and paying attention on it