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These scammers (in partnership with Trocador) stole over 0.06 BTC from me (order **1M5Z) on February 19, 2025.

Sorry to hear this buddy.
I am not saying you are not telling the truth, but it always helps when someone posts screenshots and other proof for their scam accusation claims.

Now I know for a fact that Torcador have their own privacy rating system, and that tells you potential risks.
I would never use fixedfloat for anything, I remember they got hacked several times, and they seized customer coins many times.

PS
Better alternative for Trocador is OrangeFren, they even have no-kyc guarantee for some exchanges.

Came from eXch alternative thread. I was a regulat at fixedfloat, but I'm glad I stopped using their services after I've seen a surge of people getting flagged in bitcointalk and reddit.

It's a shame I did not look them up on this forum before the exchange, as I would have seen all the others that they stole from.

I don't know how these scumbags from FixedFloat market themselves, but I can guess. Their website and documentation probably boast how they are non-custodial, KYC free, quick, no hidden fees, and absolutely trusted. Did I get it right?

Anytime you see something like that, go directly to their T&Cs, Privacy Policy, and other docs they may have. Search for keywords like "KYC", "AML", "identity", "verify", "verification", "document", "ID", "passport", etc. If you can't find these, still read the docs. Look for the context of where those terms are mentioned and you will probably find out that you agree with the service being able to freeze you out of your money and having to submit all sorts of personal information if you want to get it back.

Three hours ago Kevin was phished for $1.4m+ worth of NFTs. Earlier today the same scammer stole 75 ETH from another victim.

Mapping this out we can see a clear trend of sending the stolen funds to FixedFloat and swapping for BTC before depositing to a bitcoin mixer.

right on the mark, so much for "no need to share your personal details" and "we don't hold your funds", this honestly pisses me off so much as it's clearly not true and misleading, and i know the majority of people who use their platform won't look past that statement.

Really, counting the number of people defrauded by FixedFloat unlawfully freezing their crypto, leaving them protected from lawsuits because FixedFloat never reveals their legal status. I cant believe this.

Further they have been involved in money laundering many times.

Ref: https://x.com/zachxbt/status/1618360113190031360

Wanna bet that there will be no repercussions for FixedFloat and the same negative media attention that eXch got a few months ago after stolen money was allegedly swapped through their exchange? FixedFloat is a fully regulated and trusted exchange after all. ::) A service with the utmost respect for KYC and AML procedures that, as we know, work wonders and aren't subjective and arbitrary by any means. 

- NO LEGAL REGISTRATION
- NO PHYSICAL ADDRESS
- NO LICENSE TO OPERATE

What are Fixed Float (and any other exchanges that are scamming customers) doing with the funds they confiscate? They are not supposed to hold them indefinitely, at some stage they should be returned to the customer. It seems they are selectively scamming customers with the explicit aim to steal their crypto.

I will like to ask how come you make use of the platform without knowing that all these were not in place in the right place, was this not why we often recommend that people should make research before using a gambling platform for betting.

In addition to this one, having all these checks done still does not guarantee your safety over the use of a gambling casino...

Sorry to hear that.

In my eyes, FixedFloat always appears to be a high-risk platform. You have already taken the appropriate steps by contacting authorities and raising public awareness.

The exchange will then say that the money will be kept until the user does what is asked of them. There was a case not that long ago where an exchange was caught sending confiscated money to a mixer to obscure its history. That shows clear intent that the idea was never to return it to the rightful owner but keep it for themselves. I can't remember which service it was that did that but I think it was @LoyceV who discovered it.

If you're talking about this case (https://bitcointalk.org/index.php?topic=5482815.msg63605115#msg63605115): they mixed the deposit with their own funds, and then send it to what I assume was a customer's address.

Unbelievable. On the one hand they give one person a hard time, saying their crypto is dirty and needs to be checked. On the other, they use the same crypto to send it to a different customer who used their exchange.

I assume that after mixing coins through their service, they come out with a low AML score.
This is a big loophole in the AML regulation, and, incredibly, not a single competent authority is dealing with it.

They hold the money as long as they want. They can make requests for the customers to upload various types of documents and proof until they come to an obstacle that they can't overcome or they refuse to participate in the charade any longer. The exchange will then say that the money will be kept until the user does what is asked of them.

Who can you complain to if the exchange is registered and regulated by an entity in the Seychelles or the Bahamas?! Good luck with that!

That is basically selective scamming taking place on an industrial scale.

That's exactly right. Some instant exchanges and swap services have been doing it for years. They hide behind their rules to selectively scam a part of their userbase. Not too much to avoid hysteria and too much negative press, but just enough to make it worthwhile. Those who pretend to care about our safety and the safety of our money don't give a  shit, of course, because these scam exchanges are smart enough to keep law enforcement and various agencies happy when they come knocking and asking for information or issue requests to confiscate funds from certain addresses.

They don't care about regular folks being scammed. I am pretty sure they would be happy if as many get scammed as possible. Perhaps they will give up on crypto and return under the wings of traditional finance where it's easier to keep an eye on them.

In addition to what has been said already, I just want to add that Fixedfloat IMMEDIATELY transferred the BTC I sent to their own hot wallet, which means it was already added to their pool of money they use to draw funds to send to their customers.

If there were any legitimate concerns about money-laundering, etc, the industry standard practice is to either keep the sats frozen at the address they were sent to, or for them to be transferred to a dedicated cold-storage wallet.

This is proof positive that their intention was never AML in the first place. It's a ruse to steal funds, nothing more, nothing less.

In addition to what has been said already, I just want to add that Fixedfloat IMMEDIATELY transferred the BTC I sent to their own hot wallet, which means it was already added to their pool of money they use to draw funds to send to their customers.

If there were any legitimate concerns about money-laundering, etc, the industry standard practice is to either keep the sats frozen at the address they were sent to, or for them to be transferred to a dedicated cold-storage wallet.

This is proof positive that their intention was never AML in the first place. It's a ruse to steal funds, nothing more, nothing less.

In addition to what has been said already, I just want to add that Fixedfloat IMMEDIATELY transferred the BTC I sent to their own hot wallet, which means it was already added to their pool of money they use to draw funds to send to their customers.

I don't think this is fake at all, sorry to have to debate you on this but I know specific agencies that have reporting requirements on amounts exceeding $10,000, as well as financial operators in specific countries.

I hope OP gets his coin back soon.
KYC shouldn't take more than 2 weeks when complying with AML

The issue is, in regards to your statement of them scamming people, is I have been using them for the past 1 ½ to 2 years for amounts between 15 and 1000 and have never had an issue. Possibly hundreds if not thousands of transactions with them (obviously, I gamble).
I've only had 2 instances of a stalled transaction and support was quick to fix it within 5 minutes of me using the chat feature.
...
So from my individual experience, I don't perceive them as scammers, so if you have evidence to the contrary, I'd love to be informed, I'm definitely not wilfully ignorant here if they are scamming, just very uninformed.

On the same side of the coin, ChangeNow(?) was recommended to a friend of mine, which he used without issue as well for 1k, so it's a similar experience with them, I see a thread or 2 amongst the scam accusations but nothing substantial and continue to use (cautiously I might add).

This is proof positive that their intention was never AML in the first place. It's a ruse to steal funds, nothing more, nothing less.

Taint was a faulty concept from the start and a way to attack bitcoin. Your bitcoin was "dirty" going to FixedFloat because that was in their best interest. Going out from FixedFloat to a different customer, that same bitcoin turns "clean" because again that's in their interest. Miracles happen every day in Bitcoin.

This exchanger has been scamming people left and right for 2 or 3 years now under the guise of following regulations.

I find it hard to believe that anybody using an of these instant exchanges would be happy to go through a KYC check with them. We have no idea what they will do with the personal information. They can use that at an time to selectively scam anyone they want.

If they feel they are protecting themselves from various agencies by imposing a "pass KYC or lose your funds" policy, they are wrong. If they agencies want to close them down they will regardless of how (KYC) compliant they have been.

I’m really tired of seeing Bitcointalk.org users get scammed like this. It’s really heartbreaking when people lose their hard earned crypto to scammed like this platforms.

OrangeFren is a good choice, which offers no-KYC guarantees on some exchanges and may be safer.

Once again sorry OP.

You may have missed this in my original post - I have already completed KYC with them and they are still not returning my money.

I asked Trocador where they are legally registered and now they are not responding, either. So it's clear they are hand in glove with FixedFloat.

The issue is, in regards to your statement of them scamming people, is I have been using them for the past 1 ½ to 2 years for amounts between 15 and 1000 and have never had an issue. Possibly hundreds if not thousands of transactions with them (obviously, I gamble).
I've only had 2 instances of a stalled transaction and support was quick to fix it within 5 minutes of me using the chat feature.

This is why I believe they may be manually processing KYC requirements and not informing users of why they failed AML procedures, whether it be poor quality image or a blacklisted address. This is the flaw with AML and CTL, you can't inform the user of why they failed as it may assist them in bypassing the requirements.

So from my individual experience, I don't perceive them as scammers, so if you have evidence to the contrary, I'd love to be informed, I'm definitely not wilfully ignorant here if they are scamming, just very uninformed.

On the same side of the coin, ChangeNow(?) was recommended to a friend of mine, which he used without issue as well for 1k, so it's a similar experience with them, I see a thread or 2 amongst the scam accusations but nothing substantial and continue to use (cautiously I might add).

There is a misunderstanding, the post I made was about their KYC intentions. They are selective scamming on an increasing scale when they could easily run as a legitimate business. What are your next steps in your pursuit to get your funds back?

The issue is, in regards to your statement of them scamming people, is I have been using them for the past 1 ½ to 2 years for amounts between 15 and 1000 and have never had an issue. Possibly hundreds if not thousands of transactions with them (obviously, I gamble).
I've only had 2 instances of a stalled transaction and support was quick to fix it within 5 minutes of me using the chat feature.

What do you mean? I have all the evidence right in my inbox! They accepted my SoF, my ID, my proof of liveness video+audio according to their very specific instructions.

I'm still looking for a lawyer who will not charge me an unreasonable fee upfront in return for no assurances (like $2000 for typing out a short letter). I suspect that many lawyers immediately think anyone with any bitcoin has unlimited amounts of wealth at their disposal.

Of course I would be happy with paying the lawyer up to 100% of the amount in question (which is nearly $7k). So if you have any leads, please do share them!

I'm also continuing (in a few ways) to push police to go after them.

The fees involves are the single biggest factor that make it difficult for victims to take scammers to court. It might be possible for you to find a suitable lawyer by contacting others in the forum that have taken casinos to court (including Curacao).

As for the police, if there is a way to get them involved it would certainly be a serious escalation on your part and just might force the scammers to pay what they owe you.

The police are already involved, they are just not very willing to help.

The police are already involved, they are just not very willing to help.

In a meantime, why don't you create a trust flag against their forum profile? They are clearly a risk service and could easily fish for more victims.

Even though my order was not with Orangefren, I contacted them to let them know I had been scammed. They reached out to Fixedfloat and came back to me to say that the bitcoin was tainted and so there's nothing anyone can do. They also refused to delist Fixedfloat, and then made a joke about how given the bitcoin I had sent Fixedfloat, I may as well have been working for north korea. Which felt hurtful and immature...

So no, I absolutely don't have any more trust in Orangefren than I do in Trocador or Fixedfloat. They are all simply there to make their nut and I have learned the hard way they will not blink an eye if their partners violate their own Terms of Service. Their "guarantees" are all a farce.

To whom it may be of concern,

I'm NotATether - administrator of BitMixList. My services have helped users find the safest mixers and exchanges to use since 2023. It is my pleasure to share that of all the private exchanges, your service is listed at the top as the most trustworthy.

However, given recent social media posts by users, I am concerned about your continued partnership with FixedFloat. As you are most likely aware, FirxedFloat had been hacked back in February 2024.[1] The hackers stole over 26 million dollars. It was during this time that FixedFloat's reputation started going downhill. Apparently, they started freezing users' funds[2] and demanded many different kinds of unique verification from their clients[3]. On many occasions, their funds were not unfrozen even after providing the requested documents[4]. Consequentially, the exchange has received an avalanche of negative reviews from angry customers on Trustpilot[5] and BestChange[6]. In addition to that, their service has an abysmal score on kycnot.me[7], the most authoritative internet resource on no-KYC exchanges.

Furthermore, it appears that FixedFloat does not actually isolate frozen funds, but sends them to other customers.[8] For a company claiming to be following AML procedures, this is an obvious violation of MiCA regulations drafted by the EU.[9]


In light of these egregious consumer violations by FixedFloat, I respectfully ask you to reconsider your partnership with them. Trocador is a very reliable and trustworthy service, but the partnership with FixedFloat erodes user trust, especially considering that FixedFloat is one of the first partners that appears when you select a rate at Trocador. Even though it already has a (C) rating on your website, I believe that in that case you are unwilling to remove them from your website, it at least should be given a lower grade, along with a warning about the selective scamming that FixedFloat has been conducting recently. Or it should not be so close to the top of the list of providers where a user could inadvertently select it.


Thank you for your attention to this matter.


Best Regards,
NotATether
https://bitmixlist.org


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[1] https://decrypt.co/218077/fixedfloat-hack-26-million-bitcoin-ethereum
[2] https://bitcointalk.org/index.php?topic=5543715.msg65392107#msg65392107
[3] https://bitcointalk.org/index.php?topic=5482815.msg63584939#msg63584939 The customer was asked to "Please send a video recording where the order page is open on the screen in the background, we can see your face, and you with your identity document in your hand pronounce your full name, the order ID and confirm that you have sent the funds for this order." in addition to bank statement, source of funds, proof of address, etc.
[4] https://bitcointalk.org/index.php?topic=5119443.msg64577272#msg64577272
[5] https://www.trustpilot.com/review/ff.io?stars=1 contains many negative reviews where clients were asked to provide Source of Funds and other documents but never had their funds returned.
[6] https://www.bestchange.com/fixedfloat-exchanger.html has a similar situation.

[7] https://kycnot.me/service/fixedfloat
[8] https://bitcointalk.org/index.php?topic=5482815.msg63578891#msg63578891 , post quoted:
---
'Quote from: fixedfloat on January 27, 2024, 11:46:43 AMFunds from our hot addresses are automatically consolidated to our main addresses, as funds are sent from us only from our main addresses. Thus, law enforcement agencies see that the funds have been transferred to the addresses of our service.
Following the above transactions, it looks like you've "mixed" OPs funds with other funds and consolidated them into bc1qns9f7yfx3ry9lj6yz7c9er0vwa0ye2eklpzqfw. Aren't you concerned that those funds you deemed criminal are now in your own address, meaning anyone that receives Bitcoin from your exchange now receives some of those criminal funds? It shows once again that "taint" is only made-up BS.

Quote
The funds remain frozen at our addresses, and when the frozen funds are seized by the authorities, they are also sent from our addresses.
That's not true. You say the funds "remain frozen", but that can't be since you've mixed them already.
The first transaction was mixed in this transaction and that same output was used to sent to another address. The second transaction was mixed in this transaction and also sent to another address. None of the funds were frozen in your wallet, you're normally using them to pay other people.
To summarize: if those funds came from criminal activity as you claim, you've now sent it to other innocent users who now own those "tainted" Bitcoins.
It sounds very much like you only care about "taint" when it's convenient for you.'

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[9] https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32023R1114

Hey!

Sorry about the delay in replying, we were in transit, returning from MoneroKon. We can't really vouch for anything that happens outside of Trocador, as we have no way of actually knowing the specifics of each case, but at least for swaps done through Trocador we can say that FixedFloat has a very good past(and current) history. Their AML block rate is actually under 0.01% and we see no signs of selective scamming, as the very few cases of blocking we saw weren't of specially big amounts. Like we said, we can't know what happens outside of Trocador, but at least for Trocador users they've been working reliably and perhaps even better than expected for a C rated exchange.

So, the only point that we're not sure about is the moving of blocked funds, we'll ask them about it. Nevertheless, even if they actually used those funds to pay other users that doesn't mean the received funds would be tainted, as having them being sent from one of FixedFloat's main addresses basically 'cleans' them.

Thank you for the thorough explanation and interest in our platform! We'll let you know if we manage to get an answer from them about the moving of funds.

Best Regards,

Trocador Team
Trocador.app

I have received a reply from Trocador. I will describe it in detail tomorrow as a modification to this post.

There are so many other reputable exchanges to process the order with. Why is Trocador using Fixedfloat even up to now?

Awaiting your detailed response. Thank you @NotATether

I have now left both a negative review and placed a trust flag for Fixedfloat

Happy to provide specific (identifying) information by PM if you provide a promise of confidentiality.

It's a shame I did not look them up on this forum before the exchange, as I would have seen all the others that they stole from.

How ironic given that they just harvested all of my very real and legitimate personal information, in addition to my very legally obtained BTC.

I have now left both a negative review and placed a trust flag for Fixedfloat - I couldn't locate any profile for Trocador on this forum.

Please feel free to support my trust flag here if you wish: https://bitcointalk.org/index.php?action=trust;flag=3417

Happy to provide specific (identifying) information by PM if you provide a promise of confidentiality.

I supported your flag.

Further, I recommend that you also post a comment on https://kycnot.me/service/fixedfloat

Thank you for the support, and also for the suggestion! I have now left negative comments on both the fixedfloat as well as trocador pages there, providing my exact order IDs for each so their admins can approve it.

Welcome @scammedbyff That’s great

sharing your experience will help more people see and be aware of those scammy platforms.

Sadly I got scammed 4k$ lately, I'll try my best to inform the community.

Sadly I got scammed 4k$ lately, I'll try my best to inform the community.

Their AML block rate is actually under 0.01% and we see no signs of selective scamming, as the very few cases of blocking we saw weren't of specially big amounts.

So Trocador is perfectly happy encouraging their partners to harvest the personal data of Trocador's own customers. But they draw the line at honouring their "guarantee" when their partners (in this case, FixedFloat) refuse to honor their own ToS. And they completely refuse to identify their legal entity in any way whatsoever.

Didn't you see the rating Trocador gave to all their partners exchanges including FixedFloat?
If I remember correctly FixedFloat is rated C yellow, so there is clearly warning you about something, and they are storing your IP addresses.

Better alternative is to use OrangeFren website, they also have guarantee and I never had problem with them.

In all cases I would stay away from FixedFloat exchange.

Putting aside your questionable ethics of victim-blaming, I'm not sure what you think "C yellow"

In my case, anonymity must not have been my primary concern since I willingly complied with SoF+KYC