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Title: Rollbit does not give more than 8800 us dollars Post by: konstantin92 on May 23, 2025, 03:54:58 PM Hello, I registered a rollbit account a few months ago, betting on top world championships. Recently I wanted to try to make a withdrawal, but I failed, the site requested verification, which I successfully passed, but the withdrawal was not available. In the chat, they accuse me of having several accounts on this site, but I do not have any other accounts, this is my only one. Also, at that moment, I was denied access to the betting section, although I had a bet on the Nice-Brest match. The bet was made before the match and the match had not yet started when my account was blocked. The bet was $ 4,000. Last weekend, the match ended and Nice won, the account was more than $ 8,800. I wrote to support several times, wrote messages to the mail, but they ask me to transfer my other accounts, but I do not have other accounts! I am ready to go through the full required verification. The amount on my account is serious for me, I can't believe that such a big site had problems with my bet on the French championship!
https://talkimg.com/images/2025/05/23/UaoMyG.jpeg https://talkimg.com/images/2025/05/23/UaoGGj.jpeg https://talkimg.com/images/2025/05/23/UaoZTc.jpeg https://talkimg.com/images/2025/05/23/UaonLP.jpeg https://talkimg.com/images/2025/05/23/UaomKD.jpeg https://talkimg.com/images/2025/05/23/UaoPHf.jpeg https://talkimg.com/images/2025/05/23/UaoRsZ.jpeg https://talkimg.com/images/2025/05/23/UaoT78.jpeg https://talkimg.com/images/2025/05/23/Uaoza3.jpeg https://talkimg.com/images/2025/05/23/UaoFtw.jpeg Title: Re: Rollbit does not give more than 8800 us dollars Post by: JeromeTash on May 23, 2025, 04:27:09 PM https://talkimg.com/images/2025/05/23/UaoMyG.jpeg https://talkimg.com/images/2025/05/23/UaoGGj.jpeg https://talkimg.com/images/2025/05/23/UaoZTc.jpeg https://talkimg.com/images/2025/05/23/UaonLP.jpeg Quoting your post so that the images are visible to other users.https://talkimg.com/images/2025/05/23/UaomKD.jpeg https://talkimg.com/images/2025/05/23/UaoPHf.jpeg https://talkimg.com/images/2025/05/23/UaoRsZ.jpeg https://talkimg.com/images/2025/05/23/UaoT78.jpeg https://talkimg.com/images/2025/05/23/Uaoza3.jpeg https://talkimg.com/images/2025/05/23/UaoFtw.jpeg When exactly did you write to the compliance team? You were advised in the other thread that you may have to be patient. Write to compliance@rollbit.com if you have issues with rollbit, they'll address and help your issues to meet its resolution through the email to that division. Rollbit is trying this attempt to funnel every complaints from medias into one channel, and Razer encouraged me to encourage those in the forum who have issues with them to escalate to that division. So, try to write to them, and have some patience. Last I check with Razer, they compliance desk is a bit clogged, so a reply after you write to them might take a while. Keep me in the loop. Title: Re: Rollbit does not give more than 8800 us dollars Post by: holydarkness on May 23, 2025, 05:14:57 PM https://talkimg.com/images/2025/05/23/UaoMyG.jpeg https://talkimg.com/images/2025/05/23/UaoGGj.jpeg[...] Quoting your post so that the images are visible to other users.When exactly did you write to the compliance team? You were advised in the other thread that you may have to be patient. Write to compliance@rollbit.com if you have issues with rollbit, they'll address and help your issues to meet its resolution through the email to that division. Rollbit is trying this attempt to funnel every complaints from medias into one channel, and Razer encouraged me to encourage those in the forum who have issues with them to escalate to that division. So, try to write to them, and have some patience. Last I check with Razer, they compliance desk is a bit clogged, so a reply after you write to them might take a while. Keep me in the loop. Actually umm... These two above are, I believe, the response of their compliance team. It's their "blanket" closing statement, the counterpart of their "blanket" opening statement of multi-acc accusation. I've asked Razer to advise their team to revise this approach. Regarding the answer, since it's blanket statement, we can't know for sure what's actually happened. But my money will be that it's yet another betby fiasco. Nonetheless, let me try to find more and/or confirm. OP, konstantin02, mind to shoot me your email that you use to reach the compliance team? I'll need that to ask Razer to investigate further. Title: Re: Rollbit does not give more than 8800 us dollars Post by: konstantin92 on May 23, 2025, 05:53:09 PM https://talkimg.com/images/2025/05/23/UaoMyG.jpeg https://talkimg.com/images/2025/05/23/UaoGGj.jpeg[...] Quoting your post so that the images are visible to other users.When exactly did you write to the compliance team? You were advised in the other thread that you may have to be patient. Write to compliance@rollbit.com if you have issues with rollbit, they'll address and help your issues to meet its resolution through the email to that division. Rollbit is trying this attempt to funnel every complaints from medias into one channel, and Razer encouraged me to encourage those in the forum who have issues with them to escalate to that division. So, try to write to them, and have some patience. Last I check with Razer, they compliance desk is a bit clogged, so a reply after you write to them might take a while. Keep me in the loop. Actually umm... These two above are, I believe, the response of their compliance team. It's their "blanket" closing statement, the counterpart of their "blanket" opening statement of multi-acc accusation. I've asked Razer to advise their team to revise this approach. Regarding the answer, since it's blanket statement, we can't know for sure what's actually happened. But my money will be that it's yet another betby fiasco. Nonetheless, let me try to find more and/or confirm. OP, konstantin02, mind to shoot me your email that you use to reach the compliance team? I'll need that to ask Razer to investigate further. I am ready to pass all the necessary checks, I answered this in the reply letter, we will provide all the requested data, but in response I was again asked about other accounts on the rollbit website. I will send you an email address in a private message. But I do not understand what problems could arise for betting on such championships, it is very strange that after betting on such events they block accounts, everything looks very scary and I am worried about my money. Thank you! Title: Re: Rollbit does not give more than 8800 us dollars Post by: JiiBs on May 23, 2025, 10:58:04 PM I am ready to pass all the necessary checks, I answered this in the reply letter, we will provide all the requested data, but in response I was again asked about other accounts on the rollbit website. I will send you an email address in a private message. But I do not understand what problems could arise for betting on such championships, it is very strange that after betting on such events they block accounts, everything looks very scary and I am worried about my money. Thank you! I don’t think there is any issue with having to bet on championship, nope. It’s a game that was put up for betting and the odds aren’t some of those trying to role the money without much risk type. 1.9 for an odd is a serious bet and the amount on it is good too.The issue here is the AML flag and Multi-Accounts. You can only hope they got those wrong but then, their policy requires your corporation at this point to go through any necessary checks and you give them time to do this too. So your best with them and stay true to yourself and the case. Title: Re: Rollbit does not give more than 8800 us dollars Post by: SmartGold01 on May 23, 2025, 11:30:26 PM snip Quoting your post so that the images are visible to other users.When exactly did you write to the compliance team? You were advised in the other thread that you may have to be patient. Write to compliance@rollbit.com if you have issues with rollbit, they'll address and help your issues to meet its resolution through the email to that division. Rollbit is trying this attempt to funnel every complaints from medias into one channel, and Razer encouraged me to encourage those in the forum who have issues with them to escalate to that division. So, try to write to them, and have some patience. Last I check with Razer, they compliance desk is a bit clogged, so a reply after you write to them might take a while. Keep me in the loop. Actually umm... These two above are, I believe, the response of their compliance team. It's their "blanket" closing statement, the counterpart of their "blanket" opening statement of multi-acc accusation. I've asked Razer to advise their team to revise this approach. Regarding the answer, since it's blanket statement, we can't know for sure what's actually happened. But my money will be that it's yet another betby fiasco. Nonetheless, let me try to find more and/or confirm. OP, konstantin02, mind to shoot me your email that you use to reach the compliance team? I'll need that to ask Razer to investigate further. Sorry to draw your attention, most times I don't think that casino falsefully accused someone of having multiple account on their while they says yes. We should also know that they have tools that detects whether someone is using multiple account or not..., But wait a moment, lemme ask op if he was referred by a friend who is also using rollbit? and If yes, did both of them uses same network (WiFi, LAN or same device to make his account)? And if yes, then we have to conclude that is where his/her problem is coming from. Anyway, find what is the cause as I don't really have that trust on newbies. Title: Re: Rollbit does not give more than 8800 us dollars Post by: konstantin92 on May 24, 2025, 06:00:28 PM snip Quoting your post so that the images are visible to other users.When exactly did you write to the compliance team? You were advised in the other thread that you may have to be patient. Write to compliance@rollbit.com if you have issues with rollbit, they'll address and help your issues to meet its resolution through the email to that division. Rollbit is trying this attempt to funnel every complaints from medias into one channel, and Razer encouraged me to encourage those in the forum who have issues with them to escalate to that division. So, try to write to them, and have some patience. Last I check with Razer, they compliance desk is a bit clogged, so a reply after you write to them might take a while. Keep me in the loop. Actually umm... These two above are, I believe, the response of their compliance team. It's their "blanket" closing statement, the counterpart of their "blanket" opening statement of multi-acc accusation. I've asked Razer to advise their team to revise this approach. Regarding the answer, since it's blanket statement, we can't know for sure what's actually happened. But my money will be that it's yet another betby fiasco. Nonetheless, let me try to find more and/or confirm. OP, konstantin02, mind to shoot me your email that you use to reach the compliance team? I'll need that to ask Razer to investigate further. Sorry to draw your attention, most times I don't think that casino falsefully accused someone of having multiple account on their while they says yes. We should also know that they have tools that detects whether someone is using multiple account or not..., But wait a moment, lemme ask op if he was referred by a friend who is also using rollbit? and If yes, did both of them uses same network (WiFi, LAN or same device to make his account)? And if yes, then we have to conclude that is where his/her problem is coming from. Anyway, find what is the cause as I don't really have that trust on newbies. Hi, no none of my friends recommended this site, I chose it because it had a rating on your site and it is a sponsor of Southampton FC. I played in the casino through my personal phone no one except me has access to it, my Wi-Fi is used only by me. I also connected through a mobile network. I chose this site because I thought it was big. I can't think of what the problem could be, I used bybit, periodically vpn. Title: Re: Rollbit does not give more than 8800 us dollars Post by: holydarkness on May 24, 2025, 07:57:40 PM What after contacting Razer and they noticed that op truly have multiple account how would you see this case? Sorry to draw your attention, most times I don't think that casino falsefully accused someone of having multiple account on their while they says yes. We should also know that they have tools that detects whether someone is using multiple account or not..., But wait a moment, lemme ask op if he was referred by a friend who is also using rollbit? and If yes, did both of them uses same network (WiFi, LAN or same device to make his account)? And if yes, then we have to conclude that is where his/her problem is coming from. Anyway, find what is the cause as I don't really have that trust on newbies. Kindly rephrase, I don't think I get the point you're asking here. Regarding the answer, since it's blanket statement, we can't know for sure what's actually happened. But my money will be that it's yet another betby fiasco. Nonetheless, let me try to find more and/or confirm. OP, konstantin02, mind to shoot me your email that you use to reach the compliance team? I'll need that to ask Razer to investigate further. I am ready to pass all the necessary checks, I answered this in the reply letter, we will provide all the requested data, but in response I was again asked about other accounts on the rollbit website. I will send you an email address in a private message. But I do not understand what problems could arise for betting on such championships, it is very strange that after betting on such events they block accounts, everything looks very scary and I am worried about my money. Thank you! Confirmed. Flagged by provider, namely: Betby. At this point and the rate of the mess that the provider create, I wonder if it's necessary to raise a thread to temporarily advise people from placing bets on casino who use betby. efialtis, I'll appreciate an insight here if you don't mind to share your thought with this sudden piling issues with Betby [scattered amongst accusations against the platforms working with them]? Title: Re: Rollbit does not give more than 8800 us dollars Post by: konstantin92 on May 24, 2025, 08:11:26 PM Confirmed. Flagged by provider, namely: Betby. What does this mean? Is this the answer rollbit gave you? They didn't say if they would unblock my account? And if the problem is on betby, then why did the casino block me supposedly because I have other accounts on their site? Title: Re: Rollbit does not give more than 8800 us dollars Post by: SmartGold01 on May 24, 2025, 08:15:12 PM Hi, no none of my friends recommended this site, I chose it because it had a rating on your site and it is a sponsor of Southampton FC. I played in the casino through my personal phone no one except me has access to it, my Wi-Fi is used only by me. I also connected through a mobile network. I chose this site because I thought it was big. I can't think of what the problem could be, I used bybit, periodically vpn. Well, I can't categorically say or gives final judgement over this case but I just hope that HDK should get in touch with Razer and found out what the problem with that we would know what is actually wrong, besides you made mentioned about VPN, how this shouldn't be the cause as most casinos prohibits the use of VPN to access their site except for the ones that categorically state that they permits the uses of VPN. Snip Kindly rephrase, I don't think I get the point you're asking here. Title: Re: Rollbit does not give more than 8800 us dollars Post by: konstantin92 on May 24, 2025, 08:56:56 PM Hi, no none of my friends recommended this site, I chose it because it had a rating on your site and it is a sponsor of Southampton FC. I played in the casino through my personal phone no one except me has access to it, my Wi-Fi is used only by me. I also connected through a mobile network. I chose this site because I thought it was big. I can't think of what the problem could be, I used bybit, periodically vpn. Well, I can't categorically say or gives final judgement over this case but I just hope that HDK should get in touch with Razer and found out what the problem with that we would know what is actually wrong, besides you made mentioned about VPN, how this shouldn't be the cause as most casinos prohibits the use of VPN to access their site except for the ones that categorically state that they permits the uses of VPN. Snip Kindly rephrase, I don't think I get the point you're asking here. I used vpn for security, before registration I asked support about the possibility of using vpn, they said that vpn can be used for security, but not to bypass registration from countries that are prohibited from using the site, the site does not prohibit registration and use from my country Title: Re: Rollbit does not give more than 8800 us dollars Post by: JeromeTash on May 24, 2025, 09:58:23 PM I used vpn for security, before registration I asked support about the possibility of using vpn, they said that vpn can be used for security, but not to bypass registration from countries that are prohibited from using the site, the site does not prohibit registration and use from my country What security are you talking about that make you use a VPN on a casino that can ask for your KYC verification at any time they want? It's like trying to lock your door with a thread ;DIf you are security conscious, then do not sign in to the casino at all. A VPN will only make you look more suspicious. Try entering any bank when you are wearing a mask and see what will happen, even if you are innocent or just trying to prank Title: Re: Rollbit does not give more than 8800 us dollars Post by: konstantin92 on May 26, 2025, 09:43:32 AM I used vpn for security, before registration I asked support about the possibility of using vpn, they said that vpn can be used for security, but not to bypass registration from countries that are prohibited from using the site, the site does not prohibit registration and use from my country What security are you talking about that make you use a VPN on a casino that can ask for your KYC verification at any time they want? It's like trying to lock your door with a thread ;DIf you are security conscious, then do not sign in to the casino at all. A VPN will only make you look more suspicious. Try entering any bank when you are wearing a mask and see what will happen, even if you are innocent or just trying to prank Hi, before registering I asked in the chat if it was possible to use a VPN, they answered that yes. I live in Russia and I do not have direct access to this site. I did not refuse to go through KYC and went through all the stages that they required, but at the moment they do not answer me either in the chat or to my messages by mail. I can not believe that such a large casino does not want to pay out a bet made on the French Championship, this is all very suspicious! Title: Re: Rollbit does not give more than 8800 us dollars Post by: holydarkness on May 26, 2025, 04:21:23 PM Confirmed. Flagged by provider, namely: Betby. What does this mean? Is this the answer rollbit gave you? They didn't say if they would unblock my account? And if the problem is on betby, then why did the casino block me supposedly because I have other accounts on their site? Not verbatim, but in essence yes. You're flagged by the sportsbook provider. Casino sportsbetting section has their own independent risk assessment team, that I believe come from the provider themselves. They have independent power to flag players and void a bet or two, and the casino team will usually have to follow this ruling. About unblocking... do you want to keep using rollbit, where you can only play casinos and the entire sportsbet section is restricted? If so, I'll try to reach razer again and see if he can arrange that; to grant you access to the rest of Rollbit's section, except the sportsbetting. Title: Re: Rollbit does not give more than 8800 us dollars Post by: konstantin92 on May 27, 2025, 08:17:36 AM Confirmed. Flagged by provider, namely: Betby. What does this mean? Is this the answer rollbit gave you? They didn't say if they would unblock my account? And if the problem is on betby, then why did the casino block me supposedly because I have other accounts on their site? Not verbatim, but in essence yes. You're flagged by the sportsbook provider. Casino sportsbetting section has their own independent risk assessment team, that I believe come from the provider themselves. They have independent power to flag players and void a bet or two, and the casino team will usually have to follow this ruling. About unblocking... do you want to keep using rollbit, where you can only play casinos and the entire sportsbet section is restricted? If so, I'll try to reach razer again and see if he can arrange that; to grant you access to the rest of Rollbit's section, except the sportsbetting. I don't have access to the betting and casino sections. I also don't have access to withdrawals. I'm trying to contact the site's support, but they don't answer me anywhere. I would like to unblock the casino and be able to deposit and withdraw Title: Re: Rollbit does not give more than 8800 us dollars Post by: holydarkness on May 27, 2025, 09:48:41 AM Not verbatim, but in essence yes. You're flagged by the sportsbook provider. Casino sportsbetting section has their own independent risk assessment team, that I believe come from the provider themselves. They have independent power to flag players and void a bet or two, and the casino team will usually have to follow this ruling. About unblocking... do you want to keep using rollbit, where you can only play casinos and the entire sportsbet section is restricted? If so, I'll try to reach razer again and see if he can arrange that; to grant you access to the rest of Rollbit's section, except the sportsbetting. I don't have access to the betting and casino sections. I also don't have access to withdrawals. I'm trying to contact the site's support, but they don't answer me anywhere. I would like to unblock the casino and be able to deposit and withdraw I might be able to help with unlocking the casino section here [no promises, though], but I am sure I can't help with withdrawing that confiscated amount. It's a deadend. So, if you still want to play with rollbit, casino-only mode, without the amount being disputed here, I can try to talk to Razer. Title: Re: Rollbit does not give more than 8800 us dollars Post by: konstantin92 on May 27, 2025, 09:55:47 AM Not verbatim, but in essence yes. You're flagged by the sportsbook provider. Casino sportsbetting section has their own independent risk assessment team, that I believe come from the provider themselves. They have independent power to flag players and void a bet or two, and the casino team will usually have to follow this ruling. About unblocking... do you want to keep using rollbit, where you can only play casinos and the entire sportsbet section is restricted? If so, I'll try to reach razer again and see if he can arrange that; to grant you access to the rest of Rollbit's section, except the sportsbetting. I don't have access to the betting and casino sections. I also don't have access to withdrawals. I'm trying to contact the site's support, but they don't answer me anywhere. I would like to unblock the casino and be able to deposit and withdraw I might be able to help with unlocking the casino section here [no promises, though], but I am sure I can't help with withdrawing that confiscated amount. It's a deadend. So, if you still want to play with rollbit, casino-only mode, without the amount being disputed here, I can try to talk to Razer. I don't have a confiscated amount, all the money is on the rollbit balance. I would like to unlock the casino section and the ability to deposit and withdraw money Title: Re: Rollbit does not give more than 8800 us dollars Post by: holydarkness on May 27, 2025, 10:12:35 AM I might be able to help with unlocking the casino section here [no promises, though], but I am sure I can't help with withdrawing that confiscated amount. It's a deadend. So, if you still want to play with rollbit, casino-only mode, without the amount being disputed here, I can try to talk to Razer. I don't have a confiscated amount, all the money is on the rollbit balance. I would like to unlock the casino section and the ability to deposit and withdraw money I'll take this as a "yes, I don't mind the amount disputed, I just want to regain access to my Rollbit account, to play on their casino section and being allowed to deposit and withdraw". Let me try to page Razer later about this and see if he can arrange that. I have to go. Title: Re: Rollbit does not give more than 8800 us dollars Post by: konstantin92 on May 27, 2025, 02:22:53 PM I might be able to help with unlocking the casino section here [no promises, though], but I am sure I can't help with withdrawing that confiscated amount. It's a deadend. So, if you still want to play with rollbit, casino-only mode, without the amount being disputed here, I can try to talk to Razer. I don't have a confiscated amount, all the money is on the rollbit balance. I would like to unlock the casino section and the ability to deposit and withdraw money I'll take this as a "yes, I don't mind the amount disputed, I just want to regain access to my Rollbit account, to play on their casino section and being allowed to deposit and withdraw". Let me try to page Razer later about this and see if he can arrange that. I have to go. but it is still not clear to me why then they accuse me of allegedly having other accounts on their site, if the flag on my account was set by betby Title: Re: Rollbit does not give more than 8800 us dollars Post by: holydarkness on May 27, 2025, 04:52:11 PM I'll take this as a "yes, I don't mind the amount disputed, I just want to regain access to my Rollbit account, to play on their casino section and being allowed to deposit and withdraw". Let me try to page Razer later about this and see if he can arrange that. I have to go. but it is still not clear to me why then they accuse me of allegedly having other accounts on their site, if the flag on my account was set by betby Well, they didn't explain or add any point about multi-acc in their final verdict, did they? I believe it's a template that Rollbit use to tell their players to reach their compliance team as they found issues with the account. Yes, it can and should be be better worded, I've ask Razer to consider about this, to tailor the response more personally and more specifically instead of hitting with random accusation, but I can't force him to do what I think should be done. And here we are. Title: Re: Rollbit does not give more than 8800 us dollars Post by: konstantin92 on May 31, 2025, 08:31:34 AM I'll take this as a "yes, I don't mind the amount disputed, I just want to regain access to my Rollbit account, to play on their casino section and being allowed to deposit and withdraw". Let me try to page Razer later about this and see if he can arrange that. I have to go. but it is still not clear to me why then they accuse me of allegedly having other accounts on their site, if the flag on my account was set by betby Well, they didn't explain or add any point about multi-acc in their final verdict, did they? I believe it's a template that Rollbit use to tell their players to reach their compliance team as they found issues with the account. Yes, it can and should be be better worded, I've ask Razer to consider about this, to tailor the response more personally and more specifically instead of hitting with random accusation, but I can't force him to do what I think should be done. And here we are. Hi, It's been a while since I sent messages to Rollbit, but I still haven't received a response. Have you contacted them? Have they given any other information? Title: Re: Rollbit does not give more than 8800 us dollars Post by: holydarkness on May 31, 2025, 04:51:03 PM Hi, It's been a while since I sent messages to Rollbit, but I still haven't received a response. Have you contacted them? Have they given any other information? Oh, sorry, I have not. I got distracted. Let me do it now. Title: Re: Rollbit does not give more than 8800 us dollars Post by: konstantin92 on June 03, 2025, 02:35:59 PM Hi, It's been a while since I sent messages to Rollbit, but I still haven't received a response. Have you contacted them? Have they given any other information? Oh, sorry, I have not. I got distracted. Let me do it now. Ok, I'm waiting for an answer, it's been a long time but rollbit still hasn't given me an answer Title: Re: Rollbit does not give more than 8800 us dollars Post by: holydarkness on June 04, 2025, 05:11:04 AM Hi, It's been a while since I sent messages to Rollbit, but I still haven't received a response. Have you contacted them? Have they given any other information? Oh, sorry, I have not. I got distracted. Let me do it now. Ok, I'm waiting for an answer, it's been a long time but rollbit still hasn't given me an answer Sorry, got distracted by other cases and IRL issue. Razer returned to me by 2 June. Summarized, it's on the compliance team's hand now, and he can't intervene if compliance didn't ask for him to jump in. So, we can only sit and wait. Title: Re: Rollbit does not give more than 8800 us dollars Post by: konstantin92 on June 04, 2025, 08:26:31 AM Hi, It's been a while since I sent messages to Rollbit, but I still haven't received a response. Have you contacted them? Have they given any other information? Oh, sorry, I have not. I got distracted. Let me do it now. Ok, I'm waiting for an answer, it's been a long time but rollbit still hasn't given me an answer Sorry, got distracted by other cases and IRL issue. Razer returned to me by 2 June. Summarized, it's on the compliance team's hand now, and he can't intervene if compliance didn't ask for him to jump in. So, we can only sit and wait. Everything is very strange, they themselves reported that the bet was marked by the sports line provider, but they still have not been able to solve the problem, although the bet was on the top event of the French First League. And now I have not received an answer from them for more than a month, the money is in the casino account but I can neither place a bet, nor play slots, nor deposit or withdraw money. They are simply silent and this casino still has a high rating. They also issued their token Title: Re: Rollbit does not give more than 8800 us dollars Post by: holydarkness on June 04, 2025, 09:58:13 AM Sorry, got distracted by other cases and IRL issue. Razer returned to me by 2 June. Summarized, it's on the compliance team's hand now, and he can't intervene if compliance didn't ask for him to jump in. So, we can only sit and wait. Everything is very strange, they themselves reported that the bet was marked by the sports line provider, but they still have not been able to solve the problem, although the bet was on the top event of the French First League. And now I have not received an answer from them for more than a month, the money is in the casino account but I can neither place a bet, nor play slots, nor deposit or withdraw money. They are simply silent and this casino still has a high rating. They also issued their token Given you're already willing to let go of the fund and aiming to play in casino-only mode, and given Rollbit doesn't give any answer [yet], may I suggest to change casino? Preferably one that doesn't use Betby as their sportprovider? Maybe that's the best way? Title: Re: Rollbit does not give more than 8800 us dollars Post by: konstantin92 on June 05, 2025, 08:08:01 PM Sorry, got distracted by other cases and IRL issue. Razer returned to me by 2 June. Summarized, it's on the compliance team's hand now, and he can't intervene if compliance didn't ask for him to jump in. So, we can only sit and wait. Everything is very strange, they themselves reported that the bet was marked by the sports line provider, but they still have not been able to solve the problem, although the bet was on the top event of the French First League. And now I have not received an answer from them for more than a month, the money is in the casino account but I can neither place a bet, nor play slots, nor deposit or withdraw money. They are simply silent and this casino still has a high rating. They also issued their token Given you're already willing to let go of the fund and aiming to play in casino-only mode, and given Rollbit doesn't give any answer [yet], may I suggest to change casino? Preferably one that doesn't use Betby as their sportprovider? Maybe that's the best way? Don't you think, looking at this whole situation, that rollbit is deliberately delaying the solution of the problem and completely ignoring me? More than a month has passed without a response from them, at first they wrote that I have several accounts, then they wrote that the problem is in the provider of the line for sports events, but what problem did not write, maybe this is also a fictitious problem? My bets were on top events with a huge limit, what could be wrong with these bets? My opinion is that the casino ignores me and is trying to appropriate my money. Please review the rating of this casino, they have a lot of unresolved problems lately and they ignore everyone. It's a pity, but this casino inspired confidence, I hope they will still be able to solve the problems, but hopes are fading with each passing day Title: Re: Rollbit does not give more than 8800 us dollars Post by: holydarkness on June 06, 2025, 04:10:14 PM Sorry, got distracted by other cases and IRL issue. Razer returned to me by 2 June. Summarized, it's on the compliance team's hand now, and he can't intervene if compliance didn't ask for him to jump in. So, we can only sit and wait. Everything is very strange, they themselves reported that the bet was marked by the sports line provider, but they still have not been able to solve the problem, although the bet was on the top event of the French First League. And now I have not received an answer from them for more than a month, the money is in the casino account but I can neither place a bet, nor play slots, nor deposit or withdraw money. They are simply silent and this casino still has a high rating. They also issued their token Given you're already willing to let go of the fund and aiming to play in casino-only mode, and given Rollbit doesn't give any answer [yet], may I suggest to change casino? Preferably one that doesn't use Betby as their sportprovider? Maybe that's the best way? Don't you think, looking at this whole situation, that rollbit is deliberately delaying the solution of the problem and completely ignoring me? More than a month has passed without a response from them, at first they wrote that I have several accounts, then they wrote that the problem is in the provider of the line for sports events, but what problem did not write, maybe this is also a fictitious problem? My bets were on top events with a huge limit, what could be wrong with these bets? My opinion is that the casino ignores me and is trying to appropriate my money. Please review the rating of this casino, they have a lot of unresolved problems lately and they ignore everyone. It's a pity, but this casino inspired confidence, I hope they will still be able to solve the problems, but hopes are fading with each passing day Deliberately delaying the solution? In my opinion [since you asked for it], I don't think so. They simply choose a wrong strategy to funnel everything into one channel instead of distributing duties. But hey, they try a solution. If they finally see it doesn't work, they'll revert to the original one or revamp their dispute resolution method. About their response, yes, the responses were poor, I've brushed it on many occasions. It could be better. It should be better. Throwing blanket response to their players is stupid and just unnecessarily escalate things instead of help deescalate situation during a dispute resolution attempt. I've made Razer know about this opinion of mine, and that's the extent of what I can do. About rating them... well, not exactly my place to give rating. If you're interested to try other casino [that don't use betby, just to be safe] instead of dwelling on this moot matter, though, I can try to reach some of my contacts to see if their marketing division would let you transfer your progress to their casino. If you want? Title: Re: Rollbit does not give more than 8800 us dollars Post by: konstantin92 on June 24, 2025, 05:13:41 PM It's been a month since I created a topic here about Rollbit, yesterday I wrote to them again and received this letter
"Sir, We have already responded to your email on the 20th May. Within our response, we provided you the opportunity to contact support and explain the reasoning why 3rd party flags had been raised on your account due to association (and therefore AML concerns). You have failed to utilise this opportunity to explain the situation to our support team and we therefore have no alternative than to report the account and flags in line with out licence obligations. FIU / GoAML Curacao may then further forward the information to local LEA as they see fit. We would refer you to our Terms & Conditions, specifically Section 5, which an unexplained 3rd party flag would satisfy. We are prohibited from providing evidence to support a 3rd party flag to the flagged account holder. We now consider this the end of the matter and would note you are no longer welcome at Rollbit. Sincerely, Rollbit Compliance Team" I can’t understand what this means, and I still haven’t received an answer about what’s going on with my account and my money. Title: Re: Rollbit does not give more than 8800 us dollars Post by: konstantin92 on July 01, 2025, 02:50:00 PM Sorry, got distracted by other cases and IRL issue. Razer returned to me by 2 June. Summarized, it's on the compliance team's hand now, and he can't intervene if compliance didn't ask for him to jump in. So, we can only sit and wait. Everything is very strange, they themselves reported that the bet was marked by the sports line provider, but they still have not been able to solve the problem, although the bet was on the top event of the French First League. And now I have not received an answer from them for more than a month, the money is in the casino account but I can neither place a bet, nor play slots, nor deposit or withdraw money. They are simply silent and this casino still has a high rating. They also issued their token Given you're already willing to let go of the fund and aiming to play in casino-only mode, and given Rollbit doesn't give any answer [yet], may I suggest to change casino? Preferably one that doesn't use Betby as their sportprovider? Maybe that's the best way? Don't you think, looking at this whole situation, that rollbit is deliberately delaying the solution of the problem and completely ignoring me? More than a month has passed without a response from them, at first they wrote that I have several accounts, then they wrote that the problem is in the provider of the line for sports events, but what problem did not write, maybe this is also a fictitious problem? My bets were on top events with a huge limit, what could be wrong with these bets? My opinion is that the casino ignores me and is trying to appropriate my money. Please review the rating of this casino, they have a lot of unresolved problems lately and they ignore everyone. It's a pity, but this casino inspired confidence, I hope they will still be able to solve the problems, but hopes are fading with each passing day Deliberately delaying the solution? In my opinion [since you asked for it], I don't think so. They simply choose a wrong strategy to funnel everything into one channel instead of distributing duties. But hey, they try a solution. If they finally see it doesn't work, they'll revert to the original one or revamp their dispute resolution method. About their response, yes, the responses were poor, I've brushed it on many occasions. It could be better. It should be better. Throwing blanket response to their players is stupid and just unnecessarily escalate things instead of help deescalate situation during a dispute resolution attempt. I've made Razer know about this opinion of mine, and that's the extent of what I can do. About rating them... well, not exactly my place to give rating. If you're interested to try other casino [that don't use betby, just to be safe] instead of dwelling on this moot matter, though, I can try to reach some of my contacts to see if their marketing division would let you transfer your progress to their casino. If you want? Hi, can you ask Raizer what this message means? And why do they talk about different things on different communication channels, and in some places don't answer at all? Title: Re: Rollbit does not give more than 8800 us dollars Post by: holydarkness on July 01, 2025, 07:32:50 PM Hi, can you ask Raizer what this message means? And why do they talk about different things on different communication channels, and in some places don't answer at all? No need to ask, he already explained to me, rather complex to relay here what exactly he said because even as he explained that, I need to inquire and make rebuttal and reconfirm and all. But basically, safe to say, just like their blanket-greeting of "name your other account" to nudge you to their compliance team, the AML message is their blanket-closing-statement to deliver verdict that they found something in your account. I've asked Razer to tweak these responses to fit each cases more personally and detailed and clear, but... well, I can't force a casino to do what they don't want to do. As for why they talk about different things on different commmunication channels... do they address your case, differently, in other channels? AFAIK, they're trying this approach to funnel into compliance@rollbit.com and that's it. No other channel [yet] unless circumstances demand. Title: Re: Rollbit does not give more than 8800 us dollars Post by: Rating Place on July 01, 2025, 08:42:47 PM snip Quoting your post so that the images are visible to other users.When exactly did you write to the compliance team? You were advised in the other thread that you may have to be patient. Write to compliance@rollbit.com if you have issues with rollbit, they'll address and help your issues to meet its resolution through the email to that division. Rollbit is trying this attempt to funnel every complaints from medias into one channel, and Razer encouraged me to encourage those in the forum who have issues with them to escalate to that division. So, try to write to them, and have some patience. Last I check with Razer, they compliance desk is a bit clogged, so a reply after you write to them might take a while. Keep me in the loop. Actually umm... These two above are, I believe, the response of their compliance team. It's their "blanket" closing statement, the counterpart of their "blanket" opening statement of multi-acc accusation. I've asked Razer to advise their team to revise this approach. Regarding the answer, since it's blanket statement, we can't know for sure what's actually happened. But my money will be that it's yet another betby fiasco. Nonetheless, let me try to find more and/or confirm. OP, konstantin02, mind to shoot me your email that you use to reach the compliance team? I'll need that to ask Razer to investigate further. Sorry to draw your attention, most times I don't think that casino falsefully accused someone of having multiple account on their while they says yes. We should also know that they have tools that detects whether someone is using multiple account or not..., But wait a moment, lemme ask op if he was referred by a friend who is also using rollbit? and If yes, did both of them uses same network (WiFi, LAN or same device to make his account)? And if yes, then we have to conclude that is where his/her problem is coming from. Anyway, find what is the cause as I don't really have that trust on newbies. Hi, no none of my friends recommended this site, I chose it because it had a rating on your site and it is a sponsor of Southampton FC. I played in the casino through my personal phone no one except me has access to it, my Wi-Fi is used only by me. I also connected through a mobile network. I chose this site because I thought it was big. I can't think of what the problem could be, I used bybit, periodically vpn. Title: Re: Rollbit does not give more than 8800 us dollars Post by: konstantin92 on July 02, 2025, 10:35:41 AM Hi, can you ask Raizer what this message means? And why do they talk about different things on different communication channels, and in some places don't answer at all? No need to ask, he already explained to me, rather complex to relay here what exactly he said because even as he explained that, I need to inquire and make rebuttal and reconfirm and all. But basically, safe to say, just like their blanket-greeting of "name your other account" to nudge you to their compliance team, the AML message is their blanket-closing-statement to deliver verdict that they found something in your account. I've asked Razer to tweak these responses to fit each cases more personally and detailed and clear, but... well, I can't force a casino to do what they don't want to do. As for why they talk about different things on different commmunication channels... do they address your case, differently, in other channels? AFAIK, they're trying this approach to funnel into compliance@rollbit.com and that's it. No other channel [yet] unless circumstances demand. I wrote to one of their emails, this is what they replied "Sir, We have already responded to your email on the 20th May. Within our response, we provided you the opportunity to contact support and explain the reasoning why 3rd party flags had been raised on your account due to association (and therefore AML concerns). You have failed to utilise this opportunity to explain the situation to our support team and we therefore have no alternative than to report the account and flags in line with out licence obligations. FIU / GoAML Curacao may then further forward the information to local LEA as they see fit. We would refer you to our Terms & Conditions, specifically Section 5, which an unexplained 3rd party flag would satisfy. We are prohibited from providing evidence to support a 3rd party flag to the flagged account holder. We now consider this the end of the matter and would note you are no longer welcome at Rollbit. Sincerely, Rollbit Compliance Team" could this mean a final decision? and what does it mean? it is not clear what they mean and what about my money? Title: Re: Rollbit does not give more than 8800 us dollars Post by: Rating Place on July 02, 2025, 02:28:54 PM Hi, can you ask Raizer what this message means? And why do they talk about different things on different communication channels, and in some places don't answer at all? No need to ask, he already explained to me, rather complex to relay here what exactly he said because even as he explained that, I need to inquire and make rebuttal and reconfirm and all. But basically, safe to say, just like their blanket-greeting of "name your other account" to nudge you to their compliance team, the AML message is their blanket-closing-statement to deliver verdict that they found something in your account. I've asked Razer to tweak these responses to fit each cases more personally and detailed and clear, but... well, I can't force a casino to do what they don't want to do. As for why they talk about different things on different commmunication channels... do they address your case, differently, in other channels? AFAIK, they're trying this approach to funnel into compliance@rollbit.com and that's it. No other channel [yet] unless circumstances demand. I wrote to one of their emails, this is what they replied "Sir, We have already responded to your email on the 20th May. Within our response, we provided you the opportunity to contact support and explain the reasoning why 3rd party flags had been raised on your account due to association (and therefore AML concerns). You have failed to utilise this opportunity to explain the situation to our support team and we therefore have no alternative than to report the account and flags in line with out licence obligations. FIU / GoAML Curacao may then further forward the information to local LEA as they see fit. We would refer you to our Terms & Conditions, specifically Section 5, which an unexplained 3rd party flag would satisfy. We are prohibited from providing evidence to support a 3rd party flag to the flagged account holder. We now consider this the end of the matter and would note you are no longer welcome at Rollbit. Sincerely, Rollbit Compliance Team" could this mean a final decision? and what does it mean? it is not clear what they mean and what about my money? Contact analysis@fiucuracao.cw or Telephone: + (599 9) 462 6588. Also contact https://www.gamingcontrolcuracao.org/contact and fill out form. +(599 9) 737-2299 info@cga.cw and info@curacao-egaming.com Title: Re: Rollbit does not give more than 8800 us dollars Post by: holydarkness on July 02, 2025, 09:29:01 PM I wrote to one of their emails, this is what they replied [...] could this mean a final decision? and what does it mean? it is not clear what they mean and what about my money? I can't say much about the future of your fund, but I have a plan in mind since last week that perhaps [well, more like "hopefully", actually] set rollbit back to their previous behavior in approaching cases. But, I'll need to re-review the last fifteen cases against them before I can propose this to the overseers [I'm here not as a judge, nor to pass judgment, simply a no-one with too many casino contact] and let them decide. And that's a thing that I don't have the privilege right now: time. Because I am with personal situation [no longer emergency, but still take a huge load of my daily time and I barely have time for forum] since last Monday and will probably until Friday. SO yeah, I don't know what will happen with your money, but I will initiate something that'll hopefully put a motion to Rollbit's wheel. Title: Re: Rollbit does not give more than 8800 us dollars Post by: konstantin92 on July 10, 2025, 09:04:17 AM I wrote to one of their emails, this is what they replied [...] could this mean a final decision? and what does it mean? it is not clear what they mean and what about my money? I can't say much about the future of your fund, but I have a plan in mind since last week that perhaps [well, more like "hopefully", actually] set rollbit back to their previous behavior in approaching cases. But, I'll need to re-review the last fifteen cases against them before I can propose this to the overseers [I'm here not as a judge, nor to pass judgment, simply a no-one with too many casino contact] and let them decide. And that's a thing that I don't have the privilege right now: time. Because I am with personal situation [no longer emergency, but still take a huge load of my daily time and I barely have time for forum] since last Monday and will probably until Friday. SO yeah, I don't know what will happen with your money, but I will initiate something that'll hopefully put a motion to Rollbit's wheel. hi, i hope you can help because i can't contact this casino's support in any way, they completely ignore me Title: Re: Rollbit does not give more than 8800 us dollars Post by: konstantin92 on July 15, 2025, 07:56:24 PM I wrote to one of their emails, this is what they replied [...] could this mean a final decision? and what does it mean? it is not clear what they mean and what about my money? I can't say much about the future of your fund, but I have a plan in mind since last week that perhaps [well, more like "hopefully", actually] set rollbit back to their previous behavior in approaching cases. But, I'll need to re-review the last fifteen cases against them before I can propose this to the overseers [I'm here not as a judge, nor to pass judgment, simply a no-one with too many casino contact] and let them decide. And that's a thing that I don't have the privilege right now: time. Because I am with personal situation [no longer emergency, but still take a huge load of my daily time and I barely have time for forum] since last Monday and will probably until Friday. SO yeah, I don't know what will happen with your money, but I will initiate something that'll hopefully put a motion to Rollbit's wheel. Hi, I don't know what to do anymore, I'm losing hope of getting my money, my messages are not answered, I'm completely ignored. This is very bad, the amount is not small Title: Re: Rollbit does not give more than 8800 us dollars Post by: Rating Place on July 15, 2025, 08:15:16 PM I wrote to one of their emails, this is what they replied [...] could this mean a final decision? and what does it mean? it is not clear what they mean and what about my money? I can't say much about the future of your fund, but I have a plan in mind since last week that perhaps [well, more like "hopefully", actually] set rollbit back to their previous behavior in approaching cases. But, I'll need to re-review the last fifteen cases against them before I can propose this to the overseers [I'm here not as a judge, nor to pass judgment, simply a no-one with too many casino contact] and let them decide. And that's a thing that I don't have the privilege right now: time. Because I am with personal situation [no longer emergency, but still take a huge load of my daily time and I barely have time for forum] since last Monday and will probably until Friday. SO yeah, I don't know what will happen with your money, but I will initiate something that'll hopefully put a motion to Rollbit's wheel. Hi, I don't know what to do anymore, I'm losing hope of getting my money, my messages are not answered, I'm completely ignored. This is very bad, the amount is not small Contact analysis@fiucuracao.cw or Telephone: + (599 9) 462 6588. Also contact https://www.gamingcontrolcuracao.org/contact and fill out form. +(599 9) 737-2299 info@cga.cw and info@curacao-egaming.com |
