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Edit: My original deposit of 265$ was returned versus the 400$ confiscated. I would like to say thanks a lot to Holydarkness one more time for his efforts in sorting this out.


I saw the advertisement of betpanda.io and registered. Been a longtime player with stake but i limited my account there in order to control myself.

-Long story short, made a deposit of 265$ to betpanda. Placed few bets on live tennis bets. (thats pretty much the only bet type i play and i loose a lot in general) Balance became 550$. Lost 200-300 on casino. Placed a few greyhound and horse racing bets. After all total balance 400$ (265$ initial deposit) I wanted to withdraw 400$ and dang. Account closed due to ''suspicious betting behaviour'' and of course my funds are confiscated and they are not replying.

Ticket id RKHFNM

I know they won't return the funds and will come with all sorts of ''our terms and conditions'' excuses,

Just posting this so more people become aware of what they are doing and stay away from these scammers.

In order to understand your issue and to give some credibility to your accusation, can you post any screenshots from chats, emails and/or the casino account area?

I am sure you understand that it is possible for any member to create an account in the forum and use it to spread lies and misinformation against any casino for any/every reason imaginable. If you have some evidence that can be posted, it will help others to support your cause and without it, you probably will not receive any help.

bitcointalk user logfiles is promoting this scam casino, there are a lot of negative reviews across the web saying they don't pay winnings, they hold onto your deposits, customer service is nonexistent, etc;

https://ibb.co/mVpsSwmN

I don't have the account screenshots as they blocked me out. Just got the email from them.

I am quoting your post in order to make the image visible.

The fact Betpanda have not elaborated on the allegation (and just cited you broke their terms and conditions) and closed your account stating the matter is final, is preposterous. On top of that they contradicted their claim by offering you a way to contest the decision and that is completely unprofessional.

Companies that do not put customer care as a priority cannot be trusted.

Thank you.

It is like you go to a supermarket to buy things. Choose items, go to cashier, pay the money and while you're leaving the store, they stop you and tell you that were suspicious while you were buying the items and you have to give them back, but they won't return your money.

I'll be posting my experience everywhere to make sure they lose more than 400$ that they stole from me.

Can you shoot me a PM with your email address? That might help my contact to zeroing into your account instead of just ticket ID. And amongst other email you got from BetPanda, is there something that also mention username? Like, "hello [username], claim your daily bonus by clicking link below."

Hi mate, sent you pm. no user name unfortunately as they blocked my account the same day i registered and made a deposit with them.

And i have never played with any other betby providers before up to my knowledge. Learnt about betby after checking this forum. Even if i had played anywhere else which is using betby as odds provider, i'm not on positive balance in any website as a big time loser so they can't accuse me of anything.

I've got the PM and relayed your info to my contact. I think it's still early in their timezone, so please wait a little for them until they sit in their office and read my text. Just to confirm, everything is confiscated? Or the deposit returned?

Nothing given back, 265$ initial deposit and there was 135$ profit so total 400$ which was pending withdrawal. Confiscated all. Nothing returned at all. I really appreciate your help.

As mentioned earlier, it does seem extremely unprofessional for them to have not even given you a specific reason, yet they have closed your account and in the process have effectively confiscated $400.

Just for clarity, can you confirm there is no reason at all that you can think of that would result in Betpanda closing your account and taking that particular course of action against you.

I replied to your question in my thread (https://bitcointalk.org/index.php?topic=5526543.0). Can you take a look? Thanks.

Hi Jolly, I took a totel of 7 or 8 sports book bets, i normally play on stake but to limit myself i put a deposit limit so thats why i registered to betpanda.
I saw a doubles ITF tennis match that 1 side got their service broken twice in first set, so i bet them to get broken twice and hold to their serve once. My 265$ became 600, i placed 1 more bet on same match and lost , my funds became 400$, in the mean time i was also playing in the casino including slots and their originals games (mines,keno). While slots were spinning i placed 3 bets on racing, 2 being greyhounds and 1 from horse racing all from australia, where my final total became 400$. Then i gave a deposit order. And they blocked my account 5 hours later while i was having a pending withdrawal.

What does look suspicious here? That I bet on an ITF match that was being played ? It was early during the day and there was no ATP or WTA tennis matches being played, only ITF matches are there early morning if you follow tennis. What shall i do ? not bet because it may loook suspicious?

PS: I have not taken any bonus and this all happened same day within i opened my account.

Hey, we're in the exact same situation… and unfortunately, we're not alone.

In other case, they didn’t even mention “suspicious leagues” or anything like that — just a vague reference to their anti-fraud policy, without ever explaining what we actually did wrong.

No bonus taken, just a few bets placed — and boom, account blocked and funds confiscated.

I also requested my bet history, and you can check it out here (https://bitcointalk.org/index.php?topic=5526543.msg65004786#msg65004786) if you're curiose.

Good luck to you too — I hope you get your money back, but based on what we've seen so far… it's going to be tough. Stay strong.

yeah saw your post mate, these guys are absolute scam. Where in the world can any bookie confiscate the deposit because ''they feel something is suspicious''. Then just run a casino if you'll block people for taking sportsbets on your site.

just to pass an update,

same like all other scam posts related to pandabet, there's no update and they just ignore emails. i hope this thread shows up more frequent on google and i'll be posting on reddit as well about these scammers.

The forum is full of scam accusations against one casino or another and many of them are genuine complaints. On many occasions though there is a pattern when the complainant does not give the full story and we only learn about the full facts after the casino posts addressing the accusation.

It is baffling why Betpanda would run a signature campaign in the forum paying thousands of USD$ but would not use the same forum to defend themselves against serious allegations. That level of ignorance or arrogance usually equates to bigger trouble in the future.

Jolly, I get your point. Please tell how I can have a suspicious betting pattern after placing only 4 bets on a tennis match. I didn't even know about betpanda until i saw their advert the same day i registered with them.

Are they implying that I have fixed an ITF men's double tennis match being played in Japan with 4 japanese players and I only placed 100-150$ bets and just won 350$ out of it? How ridiclous this whole thing is mind baffling. They just stole my 400$ and they dont even bother replying.

At the moment it seems we have no idea what Betpanda are implying because you have not received a response citing a specific reason for blocking your account withdrawal.

Regarding the possible suspicious betting pattern, keep that aside for a moment and concentrate on other aspects of possible breach of the rules such as using a VPN or having multiple accounts from the same IP address.

Betpanda don't provide specific reasons for blocking accounts, that's the entire problem.

Since earlier today, I've been working with the CM of BetPanda and my contact on BetPanda to better handle things. Harder than what me and my contact did on the previous time. I'll appreciate if we all can wait until the three of us find a way that we can utilize to handle the matters.

As a side note, my contact on BP take their weekend and I do really don't want to disturb them during their personal time. So, I hope we all can understand and patiently wait until Monday at the soonest before any motion can be seen to begin.

Hi Holy, have we gotten any replies yet regarding this?

Still trying here. I'll appreciate if we can have a little bit more patience as me and my contacts trying to get a verdict.

Yeah betpanda isnt gonna do anything about it.

Thanks for the effort Holy,

Just waiting for progress, its for betpanda’s reputation that they should fairly sort out these closed accounts.  No one here aims to damage their reputation except trying to get back our hard earned money…

I think we can fight them back I have a few ideas. Please anyone DM me if you've had your winnings confiscated by Betpanda.

i cant dm more than 5 people

These guys are shameless scammers. Their explanation for closing my account and confiscating my deposit ? '' Our bookmaker detected suspicious betting behaviour'' . I wish they had an office that i would pay a visit and see what will happen...

Dear betpanda representator please dm me your office location so we can talk face to face...

Send an email to Betby (the odds provider for Betpanda) CCO and explain what has happened. If enough people contact him with their real experiences he'll have to take notice:

c.nikolopoulos@betby.com

You think they don't know what kind of scam they're on ? Betby is the main source of the scam. Betpanda is just passing the ball to them to avoid responsibility...

I hope they come to some sort of conclusion soon in order for the OP to move forward.

After it is resolved, if anything I certainly hope they realise they should at the very least address all of the complaints made against them because the forum members are reading the threads and their opinions are formed by what they read. If Betpanda (or any casino) ignore complaints they are risking their reputation and that should be enough to make any legitimate casino/gaming site concerned.

I don't mind keep posting on trustpilot what kind of scam operation they are until they pay my money back... It'll cost them more than the 400$ they owe me.

Rest assured that I made them aware of the cases raised against them on this board, and we'll hopefully be able to walk to the bottom of each of those cases one by one, once [and suppose] the attempt we tried to pull bears some effort.

Betpanda don't care about their reputation their entire business model is to scam as much money as possible before they get shut down.

Thank you for your efforts Holy,

Do you really believe that they care if the cases here are solved? Have you received that kind of impression from contacting them? Because the way they behave (replies to user emails, posting fake positive reviews on trustpilot and also replies to some users on this forum by their offical account) doesn't show that they have the slightest interest in saving their reputation.

I took some time to read through most of what happened here and the progress made by the great members of our community who are always ready to help.

First, I want to say sorry to the OP for what happened it must be annoying to have $400 blocked due to what you described as normal gambling activity, especially when the reasons behind the block still aren’t clear for everyone, Betpanda should have already resolved this or at least provided a proper explanation. They spend far more than $400 on weekly campaigns, I find it very off if they block accounts without any explanation?

From what I know, Memehunter is hosting some of their campaigns and might be able to reach out to the team, though of course that’s entirely up to him and he may choose not to get involved.

Hopefully this case gets resolved soon, and we find out what happened exactly.

Don't know if you have seen my case against them here in the forum, but they have replied to my case.

They claim it's ok to ban people for getting limited by betby. Getting limited is something super normal, if you win more than you lose. What is not normal is to have your fairly won money confiscated. Disgusting practices.

I read your thread, they just blame betby for everything and admit 0 responsibility for stealing people's money. I guess its 10 years old kids running this site with zero business making skills.

bump, betpanda victims voices must be heard. let's hold these shills accountable:

1. logfiles
2. Ultegra134
3. Wiwo
4. memehunter
5. Reynaldo
6. _BlackStar
7. khaled0111
8. DYING_S0UL
9. BitMaxz :-X

As expected, nothing has happened regarding this topic as well.

Betpanda got away with the 400$ they stole from my pocket. I’ll keep posting on trustpilot what kind of a scam organization they are together with their odds provider betby.

Sorry, I kinda lose track of which case is which and what, after the member above your post [and another member who have dispute against this casino] kinda necromanced all of the threads against BP and made a mess since some of them are already resolved. Yours, got dragged as I basically ignore all BetPanda related matters until I have more free time at hand.

Let me get to your case again.

---

OP, unfortunately my contact can't overrule the risk team's flag. However, they will return your initial deposit, amounted 265 USD. Can you PM me with return address?

That's incredible — I think this is the first time I've seen Betpanda actually refund someone's deposit. Finally, some good news!
I really hope my case can be resolved soon as well.
All the best, and fingers crossed! Thank you!!!

I would advise the OP to contemplate before rushing to a decision.

While the OP might be holding out for the full $400, the $265 that is being offered should not be turned down unless he is willing to pursue legal action. I doubt legal action is the desired route because of the costs involved (both in order to pay lawyers as well as the actual outstanding amount).

sent pm holy, thank you very much for following up.

thanks for the advise Jolly, i wager about 100-200k if i go really heavy so 400$ or 265$ wasn’t a big deal, but they just stole my money without reason.

At least we have seen some progress from betpanda side but they should really understand this kind of behaviours are damaging their reputation… I said earlier my aim wasn’t to put betpanda down but them to understand theres no wrong doing on my side and they’ll be the ones losing potential customers..

I understand this process is more about a matter of principle as far as you are concerned and you wanted Betpanda to understand/accept how their conduct is impacting existing customer and potential news customer too. You have not indicated what have you intend to do regarding the $400 or $265 option.

Received and conveyed the address. Will inform you with TXID once I heard from BetPanda's side.

I certainly won't be forgetting about this. Fuck betpanda and fuck logfiles.