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Big names like Metawin and Stake survived hacks before, and players got lucky their funds were safe. But if it’s some random casino with no deep pockets? Good luck. Inside job, outside job… either way, don’t expect them to hand your money back out of kindness.

And waiting for a third party to help? Yeah, sure. I’ve seen that with exchanges, but with gamblers? Nope. Not once.

So if you’re betting on a refund, you might as well bet on winning the jackpot too -- same odds ^{(correct me if im wrong)}, I guess..

I think every casino should have a funds backed in case they experience some sort of hack or got compromised. Its not good to see a gambling casino platform to be breach like that. The company should focus on security too and not just for profit. Its important to see the all those flaws even before they open it up to avoid users getting hampered or affected with it.

It’s nice if a casino has backup funds… but what if they don’t, and they just vanish into thin air?

I stick to licensed casinos, but realistically, if a hack happens and it’s proven legit, I’m not holding my breath for a payout. Unless there’s such a thing as “casino insurance” (which I highly doubt), you’re out of luck. Banks have that, but casinos? they don't...

At that point, you just move on. It’s not like you’re the only one who lost money, the casino probably bled a fortune too.
The difference is, they can just shut the doors. Sad, but that’s the game.

I wouldn't expect a refund unless it was a big name, because even if they had good intentions to refund their users, if they don't have the money, how would they make a refund? with paper & leaf? that's impossible. Luckily, during my gambling sessions, I've never encountered any cases of hacking on the platforms I play on.

I wouldn't bet on it (ha!) but I would still hope that my money gets returned anyway. This is a reason why we should not use gambling platforms as a place to hold our money in. Because of things like this.
Unless the gambling platform is registered and acknowledged by the government, you would not really expect anyone for them to help. So these are the risks you just have to consider if you want to use a platform such as this.

Man, if it's a crappy casino, I wouldn't expect it, but I wouldn't play at them to begin with. Good casinos divide their funds into cold and hot wallets, and only the hot wallets are at risk. They also take security measures, but in cases like the ones you mention, if they lose all or part of what is in the hot wallets due to a hack, they simply have to accept the loss, which is only a small part of the total, and continue with business as usual to compensate for that loss with future profits.

for a new gambling site or a gambling site that doesn't' have deep bankroll, they would definitely goes bankrupt and shouldn't expect for a refund. I'm not sure but some of the gambling sites might use this as an excuse to for their exit scam while some literally just gets hacked. I was wondering if gambling sites owners do have an insurance for instances like this and what are their steps to avoid this kind of scenario.

This is what I'm scared of especially using of new gambling sites or small gambling sites.

Let’s say you’re playing in a reputable casino, one of the big names i had mentioned. Now imagine they get hacked… and decide not to refund anyone, for whatever reason. Who’s gonna help you then? Still expecting a refund? Maybe not from them, but from whoever’s overseeing them, the same people who are supposed to step in if the casino goes bankrupt.

New casinos usually don't have large reserves, so even if their casinos are hacked on a large scale, how could they possibly be able to return the funds to their customers? They would declare bankruptcy.

I don't know if casino owners have insurance for their business... this is never disclosed, but if the casino is large they have ample reserves, so even if hacked it wouldn't be a major issue the casino could continue operations, and only the owner might incur losses.

The bottom line is: don't keep your money in a casino it's not recommended.

I'm under the impression that casinos have deep pockets, so in any case that something bad to them, they still have the funds to recover. And as you have said, there are cases like the Metawin incident and yet they were still standing today and as if nothing has chance. However, as gamblers do we really leave huge funds on the casino like in crypto exchange? As per my experience, once I win big then I will immediately withdraw my winnings.

So in case of hack, then you won't be the victim. Unless you have won your bet and you wasn't able to withdraw on time. I guess it's 50/50 if the casino can refund you or the casino will totally shutdown and with that, it's a big loss to them.

I don't know of other casinos but metawin.com and stake.com has grown to that level of withstanding any pressure irrespective of anything that was why they replaced everyone that loses their funds when hacked, in fact it wasn't as if they were hacked because of how they have grown so big as well, that is why I must recommend people to only gamble on reputable casino such the above mentioned sites because while gambling there it's assumed if there are any break down, hack or whatever users wouldn't get panicked as their fund could be refunded back. I hardly gambles on non reputable casinos because they can't afford to pay back whenever there is any hack or issues arise.

Metawin was not that a big gambling site when it was hacked but it was growing at fast rate at the time. No customers lost money due to the hack. A good gambling site will have enough money to pay their customers after hack. That is how a good gambling site should operate. It also happened to Stake. Stake was able to pay their customers and continue operating. Although, Stake is a big gambling site.

I guess that's the problem why the new small casinos don't get the trust from the community asap. It's because that we know that they lack of funding and with such disasters and hacking, they might not able to recover and give a refund.

So with the concept from the exchanges of having a proof of reserve. They should also have it to show to the community or potential customers just to get a head start and get trusted from the beginning.

If a small casino gets hacked and they'd say that there's no refund, a fault might also be in the gambler for choosing and trying to give them a trust that ends up as a regret.

Yeah they are just starting up before and imagine that they able to afford paying those amount what they lose from hacking incident happened to their casino.

Now Metawin is growing fast and it became one of trusted casino in this forum and also outside of this platform. We could see how people been happy with those offers they release to their community.

If they want to know what's latest promotion they have they better go here and check for updates https://x.com/Meta_Winners

Same with stake they able to do that to that's why its important for gambler to play on reputable casino so that they can look forward for refunds if hacking incident will happen. Since if it happens on other small casino there's good chance that their platform will collapsed and they won't get anything from the casino owners.

But casinos are supposed to be insured for cases like this since it's something that requires users' deposits during licensing. These are things that could have been considered to make sure there is some reserve somewhere by the casino, which could be used to cover up customers' debt if anything like a hack occurs.

This is why it's safer, even when it's not entirely safe, to only gamble and trust casinos which have made a name over the years and are up to standard in terms of finances with a lot of backup from external investors, which such a situation will only cost the casino and not the customers.

I haven't heard of any hacked casino sites and the ones that are claimed to be hacked seem fake to me.
Exchanges get hacked more often because the system is completely different and based on finance.
Casinos already secure their funds, so this doesn’t really make sense to me.

Some casinos pay interest in exchange for their coins, so we keep them on the site for a long time.
These sites can be a bit worrying.

In case of unexpected hacks, casinos need to upgrade their sites in every possible way at a fairly regular interval. Somewhere on the Internet, I saw stories where site owners offered good payment to so-called "white-hat hackers" if they could hack their sites; thus, they regularly upgraded their equipment. Surely, every new casino does not pass by the eyes of hackers who want to profit, so rushing to open a business is quite risky until the owners check every little thing to avoid unpleasant surprises in the future.

I think the odds are different for a refund or winning a jackpot. I mean there could still be chances that you will be refunded in case a certain casino gets hacked. There are casinos that have reputation and so if something happened for the worst then they will have to cover it.  The thing is that there are no clear cut regulations in hack casinos. It's in the gray area whether they are liable for losses. And in severe cases, casinos that might have been hack can lose their license. And as a business entity you don't want that to happen to you because you can recover. And it could be a life long lessons for casinos that have been hack as they will have to invest heavily on security measure so that it won't happen again.

OP seems to have had a bad experience recently. I hope it's not as bad as losing a month's salary.

Anyway, you are right. I believe we should not expect anything from a third-rate online casino when they suddenly just decide to disappear into thin air. This is why choosing a reputable gambling site is crucial to gamblers, especially those who will be pursuing big wins by depositing large amounts.
It must be something that many people trust, so that we can pursue a refund when something goes wrong. I've seen bad things happen, just like losing the balance, but later on, it was fixed. The gambling site still gave freebies to the gamblers as an apology prize.

I wont be in that situation because once I am done gambling for the day, I quickly withraw my money back to my bank account. I think times without numbers it has been discussed that it is wrong to keep our funds in the casino when we are not gambling.

Keeping your money in the casino will propel you to gamble again, even when you did not plan to. And again, it can expose you to hack and theft. So whatever happens, the casino is not to be blamed but you are.

In some cases, if the casino is returned for refund to thin users of hope, but for me it will certainly try first steps The lawsuit against the casino, but I could not expect a lot of opportunities to be returned by money.

But if the casino is responsible for the user, maybe they will pay for the user caused hacking, Even though it exists, there are rare cases like that, even though the casino has a license and so on.

Actually the hacking case is not a user fault, of course the casino mistakes, because they are not alert in responding to the security of their site, for me the use of user funds is compulsory, but as I said above.

That's part of an organizer platform being reputable.
If a successful hacking attacks happens in a reputable platform like that and users looses their funds at that course, after technical reviews and finds out the lost of users funds was as a result of the platforms security system being vulnerable and tempered, of course for a clarity and to keep the customers or players to still stay playing, you'd have to take the blames and admit the lost came from your end and have them refund afterall, you make them believe your platform is secured while risk to the lost of funds at their own detriments will be limited to only when the attack was target at their own end as a course of not maintaining security Privacies.
Ones like Stake and the rest of it that tend to be fair after related incidents occurs in their sites is part of what has promoted them this far. Just that show or honesty is okay to keep the name booming

This is always a common scenario in the past that they do use the “hacked” reason to exit scam quietly then restart again new casino operations with new brand.

We are lucky on today generation of crypto casino that value already their brand reputation because they frequently refund losses to make the operations uninterrupted.

Choosing a trusted brand is always a must if you want a hassle free experience and no worries for the casino hack because they always refund due to their deep pocket bankroll.

As long as you don't keep your funds into a Casino , why would you care if it gets hacked ? It's not an exchange or a bank to have funds on it daily so that's why you always deposit , play , withdraw and repeat.

However , if you trust so much a crypto casino to keep your funds there , then you should be surprised if it gets hacked and you get nothing right ? Also , some casinos offer Vault System which is 100% safe and has nothing to do with the casino itself.

It's not every casino that can survive a hack although it depends on how much was stollen, if a casino lose too much to continue running their business, they might not be able to even cover the losses of customers since they won't be able to kick start business immediately. They will could promise refund to customers but it  won't be as soon as expected because they will also need to raise funds to start their business again. It's better to use the big popular casinos because of this risk.

When I say a third party can take over, I’m talking about cases like Bitfinex, they got hacked, but luckily had enough assets to liquidate and pay back users who lost their balances.

Now compare that to casinos. If they had the same kind of reserves and assets, sure, maybe they could refund gamblers. But that’s a big “if.” I only mentioned Metawin and Stake because they recovered from hacks quickly, but that’s not the real point here. The focus should be on casinos that can’t recover, yet somehow a third party steps in to handle refunds.

And if that actually happens… how long do we wait? Weeks? Months?
Or do we just write it off and hope we don’t get a we’re still working on it email for the next five years?

Yes, I expect to have a refund if something bad happens to the casino. But I can not do anything if they refuse that and pretend nothing happened. I will just leave them and not think about returning in the future unless they can fix all of the problems.

It is why you don't have to play gambling in unknown casinos to prevent the bad thing although that can also happen to a big casino's name. But we can expect to have a refund from them so we don't have to worry too much.

But I am sure casinos will have their reserve just in case something bad happens. They can refund their member's money without taking too long.

When they are hacked, I might not incur any losses because I rarely leave funds in the casino, I mostly withdraw if I want to stop or stop because I run out of money. However, if I do experience losses due to the casino being hacked, then I shouldn't expect to get a refund, just consider it like losing in the game.
Cases like Metawin and Stake are rare cases that will occur where casinos are responsible for players' money, I think there will actually be more casinos that will choose to disappear when their casino is hacked.

You wouldn't be desperate to ask for the refund if you just don't deposit huge amount in the casino. One sure way to  avoid such situation is to just not play on casinos that are not known to crypto gamblers.

There are only few of these casinos in here. The ones that you might wanna test could be good but don't deposit large amount after all you are not sure yet if they stay for good.

You should only leave in your casino account the amount that you can afford to lose, and even if something goes wrong and the casino stops working for some reason, for example, if it is hacked, then the loss of the amount that was in your account will not be considered as if it were a big tragedy,of course it’s more convenient, you don’t have to make unnecessary moves, deposit or withdraw money. But this is simply one of the safety rules, being cautious is not the easiest path.

I suppose that if it is a reputable casino, it will end up recovering or refunding the money to its players. In addition, hacks have been seen so many times before, that I think that casinos and exchange houses already have alternative backup methods that prevent them from losing all their capital in the event of a hack.

well if they vanish into the air because of the hack they face from scammers, then there is nothing anybody can do about it. people will accept their faith that way as that is the risk in gambling. it is positive and negative.

i dont know if there is anything like "casino insurance" but if there is any, then it will surely be good for the casino to register under them as to reduce the rate of high loses when hack happens. and if may ask, how will you know is a casino is registered under insurance before betting? well it all boils down to not being possible.

In matters pertaining to crypto, I don't expect anything if unfortunate incident happens, and call my funds dusted. Though, it's casino's responsibility to keep funds in hot wallet and cold wallet separately at least, so things don't get as dire in case of a hack.

I always withdraw my funds whenever I’m finish to gamble since I’m not comfortable on my balance that sitting on storage that has possibility to hack.

I have low chance that will experience this since I rarely gamble on new casino and I always play safe with my funds.

But in case I experience this, I don’t expect for refund since casino can file bankruptcy if they truly lost all their bankroll due to hack.

Well you are not wrong at all majority of these casino there platform aren't that secured, the vulnerability is really high, so they can easily be hacked completely. So even if those casinos feeling like refunding the money may not be there for them to be able to payback all there customers that may be affected. That is why it is good to go with casino that has proven that they can withstand any form of threat, reason being that once our funds is lost from all these untrusted casino. It will look like gambling again in other to recover our lost funds. So stick with casino that has what it takes to withstand any form of cyber threats

Metawin  and stake own hack was on the hot wallets and not users balance and their also mentioned that the players funds were secure and untouched by the hacker's.

When both the hot wallet and users accounts get hacked onna casino, you should know that there is an insiders job going on in the hacking and most times only scammers run such gambling sites and your monewas never safe with them.

If a crypto casino gets hacked of course I will still expect a refund, such laws should be there in a casino's terms and policies that if they face any financial issues, they will bear the lose of customer. If a crypto casino is hacked, it's not my fault therefore I should expect a refund from them, there should be customer's protection policy.

"Random casino" can simply steal your money under the pretext of hacking.

Be that as it may, whether the hacking was real or not, you will not get your money back. That's true.

In the case of exchangers, this (refunds) is also not often seen, and in the case of a casino, even more so. And here you can notice the most interesting thing: after all the regulator's requirements in relation to casinos and KYC, the gambler still ends up "unprotected" and there are no laws regulating the rights of the gambler. Any losses of the gambler, even caused by hacking the casino, are only his problems.

The stupidest bet, in my opinion. It's easier to win the jackpot, I think. At least there's a little chance of winning.

For how long are we then going to be on this, we cant afford to be making withdrawal and deposits each day, except if these actions are done with zero fees, especially the withdrawal, because we still have the next day to gamble and continue like that, some one like me often leave my balance there for some time till i want to gamble again or it got exhausted on bets.


This shouldn't be a serious issue for us, as for someone like me, i don't think i can afford a week going like that without gambling, so having money there on my casino account does not add to trigger me into gambling and not having does not reduce anything from me either.

When I play in big names casinos I expect them to have the best cybersecurity team in the world as a bare minimum. In a world where hacking happens everyday I am pretty confident that casinos with a huge user base like the one in my signature have taken adequate measures to stop hacking from the outside. I am not suppose to say this because of my NDA to my job but they don't know who I am here  ;D so I know from my work place that a simple perimeter firewall, micro-segmentation together with few other measures are good enough to stop hacking from outside as I know this from experience, I work in a bank/fintech institute. As for inside job there are logging systems in place, role based access and many other mechanisms to stop somewhat the insider but any insider with the right access and wrong mindset is a huge threat for any company.

This view is on point, expecting payback from shady casinos after a hack are really rare. Large platforms may sometimes absorb the hit but little ones mostly go exile or put lots of blame on security breaches without payout. Relying on a payback in such cases really is like hitting the jackpot.

It depends on how much they can cover; if not, expect them to vanish. This is one reason why gamblers, especially high rollers, need to go for a top casino in the industry, they are protected, and you know they need to maintain the reputation they built over the years.
It's challenging for a casino to achieve and maintain a good reputation in the gambling industry, so they ensure they have sufficient funds to cover their players in the event of a hack.

On events of hacks like this, casino industries needs to have a good security to avoid such breach. Tempering with your customer’s funds irrespective of how it happened whether carelessly by the casino or not, they’ll need to provide and pay back those affected. This is how most of this financial entities are run, you can’t just focus on your profit and not cater to safeguard the money of your customers. You need to have a back up funds in case of such, while making sure maximum security is always in place. Paying back for hacked funds that didn't happened as a result of carelessness of the casino or not, they will gain more trust from people and have more patronage. This is just how banks operate, whereby they deposit some certain amount of money in the central bank in case of bankruptcy to use and settle their customers affected.

You should initially understand the risks of playing in unlicensed casinos. You may be denied a win for far-fetched reasons. In addition, you can lose your money even if the casino has not been hacked.

That is a different situation when using a new site, and it is much more so for illegal sites, as we can't expect anything from them. Big and legal casinos take responsibility for whatever happens, but these illegal casinos are gone without a trace. That is why we choose carefully. It is better to gamble in reputable casinos, and even if they can refund instantly, at least there is a hope of it, rather than those that just disappear after facing financial problems.

Even if the casino is famous, it's best to always play only with money you can safely afford to lose. And when I say loss, I'm not talking about theft or hacking, you know? But rather, losing money on bets. If you only deposit what you're comfortable losing, you don't need to stress. But of course, it's always good to choose trustworthy casinos too, right?

To expect nothing(a refund) is to escape disappointment.

And with the way which I gamble, if there is a hack in any of the casino I use, I don't think it will affect me that much. My strategy has always been to fund my betting account once I want to gamble and after that time, should I win, I withdraw my winnings to repeat the same process next time and if I lose well, the process gets repeated.

You are right, your chances of getting a refund from a random casino with no deep pockets are close to zero. I encourage you not to deposit a considerable amount of money into new casinos. It’s okay to test them and support them, but having thousands of dollars in your bankroll isn’t advisable.
Let them prove their stability first, so they can attract high rollers, huge marketing, and zero accusations, which will establish their reputation.

The little ones barely recovers so, expecting a refund from them might take forever to no chance at all.
They can't invest well to a better security, let alone a refund to all of the affected users are rare and unlikely to happen.
This is the importance of how we should choose a casino, the reputable ones could also be hacked but they're unlikely to run from the damages that includes their users funds.

Out of all businesses that exist, they might have the biggest chance of survival because they are so lucrative. It depends on how long they've been operating, how much in player funds has been stolen and whether the owner has the financial reserves to cover the losses. A good operation will split up funds into different wallets with the hope that they aren't all compromised in one go. There may be casinos out there that got hacked and we never even knew about it, but this is unlikely because there is a paper trail on the Blockchain and some people an enthusiastic investigators on topics like these. You shouldn't expect a refund, but casinos have a better chance of recovery than others.

The idea of this thread is not very clear. What can we discuss or learn here? It seems to me that this is obvious. It is clear that a casino is far from a bank whose depositors can be reimbursed by the state for their losses (or at least part of them) in case of problems with the bank. At least in some countries.

This means that you should not keep a large amount in the casino, but you need to withdraw money immediately (it's easier to make a deposit again next time). Actually, that's exactly what most gamblers do.

Summarizing, we can recall the well-known recommendation not to store large amounts on crypto exchanges, but this is not always possible if you are a trader.

I still expect to get a refund if crypto casino gets hacked. To be fair, I stick with big names like Metawin and my expectation and hope comes from them but there are some small casinos that I would trust too. There is a hot wallet and there is a cold wallet. Casino should manage properly how much money it wants to have in the hot wallet to meet the demand and avoid emptying of wallet. That's what Metawin did. They lost millions because they had it in hot wallet because demand was very high and it was the right amount of money they needed to have there. If a small casino has up to 10% in hot wallet and 90% in cold wallet, I'm still expecting a refund but if they are dumb enough to have 50% in hot wallet and 50% in cold wallet, there is no way they get a refund.

It makes sense to say that large, reputable and even legal casinos will take responsibility for any problems that arise, as this is  one of the options they must take to maintain player confidence. If this were to happen to an illegal casino the chances are high that they would disappear, as you said, without any regard for the welfare of their players. This is why it's important to find a reputable and trustworthy casino, because we don't want to run into problems, after all.

Nah, do not expect anything to return. If it is an exchange especially that big one which suddenly went out, it could happen. If it an online casino, prepare for the worst. For all the gamblers, it will come in handy to just deposit the minimum amount and that for situations like what OP said.
The same with the rule of the exchange, do not keep all your money in one basket or don't use the exchange like a wallet. Withdraw if it's available and deposit only what you will spend.

It depends on what kind of casino you are referring because there’s some reputable casino that insure players funds in case they experienced hack event.

Metawin was hacked before with a total of 4M$ but they handle it like a boss by operating continuously without affecting the withdrawal of players funds.

https://www.theblock.co/post/324251/crypto-casino-metawin-loses-4-million-to-exploit-of-ethereum-solana-hot-wallets

Metawin is the best example that you can trust on the casino that they will refund what is lost in case they experienced problems.

Lol, you are right. asking a random crypto casino to refund the money you lost to a hack is like gambling on the moon to pay your rent, nithing els. Yeah even some of the popular, well established brands such as Stake & MetaWin, were wrecked, $4M was stolen from their hot wallet, I wanna thanks the CEO to that frictionless withdrawal flex. However, Both of those casino's CEO managed to cover the bulk of them and restore 95% of client funds. An actual thirdparty bailout is still very infrequent. If you believe to get any refund, better try for some jackpot, lmao.

I see. Thanks for sharing it. I somehow missed this news (probably because how swiftly Metawin handled it). This incident shows that the solid reputation of Metawin is there for a good reason. 8)
It also shows big deep pockets of Metawin (which gives assurance to high rollers). $4M looked like spare change for Metawin  ;D.

Ain't casinos supposed to insure their businesses for situations like this? Even if they are not insured, how about reserved funds which are different from the operational funds used in running the casino? It is quite unfair for gamblers to lose their money when situations like this occur.  There is supposed to be a regulation mandating casinos to insure the casino and also keep some reserved funds to take care of unfortunate situations like this.

I have never lost my money with the casinos, but if it ever happens, I will be expecting a refund. Gambling with only reputable casinos can give me this chance of getting a refund.

Even if it's a big casino with deep pockets still you should not expect them to refund in case of hacks because it can go other way too but considering the casinos which are big enough can cover their hot wallet hacks to a level but the primary thing is not your keys not your crypto mean you are not controlling the funds and you are just trusting your money to be safe with them.

To avoid being in the situation just deposit crypto while you want to gamble and withdraw when the session ends since TX on BTC is just a few cents in these days and you also got options like free withdrawals from casinos.

In case of a minor hack and if the hackers cannot remove too much money and the casino team has the ability to return the money, then of course it can be expected that the money will be returned. But if there is a major hack and the hackers remove such an amount that the platform authority is not able to pay the customers, then the money may not be returned unless the hackers think of any legal action. But as long as the casino team has the ability to pay the money, they will not cheat the customers and will return the money to the customers with the responsibility of continuing their business.

Even a scrappy casino should know not to keep all their funds in a particular wallet, honestly i would be expecting a refund.

It's either the casino goes bankrupt clearing their debt or probably have enough to refund and keep the casino running.

Either way it is not something physical, if the casino can't refund then that become closure, moreover whatever i deposit is a well proportioned balance, loosing the balance wouldn't change a thing.

And who in their right mind will want to trust a shady casino with their money unless they don't know it's a shady one in the first place, and they only have to find out after they might have played a few hands with them and discover how they are sneaking around to avoid payout, if not once? I notice a casino is shady; there's no need to patronize them because it's a one-way in, and nothing can be gotten from them.

Don't deposit more than you could afford to lose then? There is only one rule you need to follow if you don't want to be a victim to exchange/casino hacks. Keep your coins in your own crypto wallets where you own their private keys. The rule is simple: "Not your keys, not your coins." When FTX hacked most people didn't think they would get their money back but they did. (Didn't they?) Sometimes people get lucky. However why leave it to luck? If losing $1000 to a casino hack is going to make you sad then it means you shouldn't be keeping $1000 on a casino. Try $500 next. Lower the amount till you find your sweet spot. Some people are rich and they won't care when they lose much bigger amounts the the threshold is different for everybody. Don't be stupid and leave big amounts on a casino just because some rich player does. You are living in a different reality than him.

Of course it's very essential for a casino to have a back up funds because nobody can tell what would happen at any given time so that the customers would be able to recover some funds than losing all at the same.

Actually security is the most important thing that the casinos need to focus on first before any other thing. because making profits without a proper security in the casino platform might likely result to hack at any time.

If a crypto casino gets hacked, then i don't expect for a refund, because they also are going to suffer a huge loss, as the hackers will loot everything from their platform and disorientate the platform, which is why we must be informed that we cant afford to leave more of our asset on the gambling platform except we can afford to lose them, which we don't pray for anything to happen to any casino and our own account with them.

I doubt casinos have precautions like exchanges. I'm not a big fan of casinos, but I've never heard of such a thing.

So if a casino is hacked, gamblers likely won't receive any compensation. For licensed casinos, users can file a complaint, but if the casino is hacked and goes bankrupt, it won't be able to pay users.

Basically, gambling carries a significant risk of loss without a hack, so in the event of a hack, you can say you lost the bet and the problem is over.

Ethically, the casino has the responsibility to refund its players when an event like a hacks happens.  The owner has the obligation to give back the money deposited on the platform whether it is stolen or not to its rightful owners, but this rules I think can be waived by the contractual binding of the casino, like terms and conditions, wherein the casino can state not to shoulder the responsibility if a hack happens. These excuses of not refunding affected players by the terms and condition can only be bypassed by the the condition and regulations stated on the license wherein the casino needs to abide.


How troublesome a hack may seem to the owner of the casino, ethically, the owner has to refund users because it is a carelessness on his side that the funds were stolen, and if the contract license obligates him to refund any losses created by the lack of security that resulted to hacks then the owner must shoulder the responsibiliy.

That's why I don't use new, unknown casinos or very small ones that I don't fully trust. It's better to go with a popular brand that most likely won't get hacked and if it does, they have so many wallets that losing one is not the end of the world for them.

Yes, I would expect a refund if my casino got hacked, especially nowadays when large players keep most of their money offline.
Unfortunately it's a reality of people who use cryptocurrency that we expect to lose everything and be scammed and this is visible in the first post of this thread.

If a reputable casino chooses not to refund after a hack realistically your only hope is if they’re licensed somewhere with strict enforcement and even then the process could drag on for months or years with no guarantee of full recovery. In the unregulated or lightly regulated space, a third party stepping in is almost a unicorn scenario. And if funds get stuck after a hack, I mentally write it off. If it comes back, great but I wouldn’t build my expectations around it. The we’re still working on it emails are just salt in the wound.

In respect to thag most reputable casinos needs to invest in cyber security inorder to safeguard lots of things for themselves and ther users but if any of such should occur that resulted to a hack in system I'll see it as an opportunity for doing better and at the same time it depends on the casinos that would warrant me to request on a refund or not.

If that is the case then I'd surely ask for a refund since it's their responsibility to keep their casinso's security strong as to avoid getting hacked by hackers. Also it is their responsibility to refund their players without waiting for their gamblers to request a refund. If I am going to gamble again then I'd pick the casino that is known by many people and have a good reputation regarding some issues. I don't think that there's a person who would want get refunded by the casinos.

The problem is, what if the casino disappears and you can’t communicate with them anymore? Your only option would be to look at whoever regulates them, since that’s your last recourse. The question is, can you actually ask for a refund from them? And if they say yes but give you a list of requirements, do you think you’d be qualified and able to comply? Then when the refund is being processed, how long are you willing to wait?

But if you have ever had a huge deposit there, I don't think that it's easy to say that you won't fight for a refund. While the hackers can take all of the funds that are hackable into their wallets. It's possible that they have a reserve and sort of vault where they keep that wallet offline and have their back up to pursue their operations. But if not, then that's it for all of the funds that have been deposited to them. Although no one leaves a huge fund there if they're not going to spend and use it for betting. It's just a scenario that could potentially happen for some users.

Nothing assures they are going to refund customers, despite their request for refund. For that reason, the best thing you can do is to avoid letting considerable amounts of money idle on your casino's account, being it a reputable one or not. Crypto industry exists in a global level, and hardly ever you are going to succeed enforcing a service provider which is registered on the other side of the world to repay your funds back.

With hacked exchanges it's already hard enough and I've never seen any of them repaying 100% of customers' funds back, so with casinos I believe it must be much more complex yet.

More than that, casinos open and close all the time, so always make sure you read the messages sent to your email, because a determined casino can announce they are closing the doors, so gamblers have a strict number of days to cashout their money, otherwise it's gone forever with the casino.

Hackers target crypto exchanges more than crypto casinos, that is why it is more common to hear about a hacked exchange than a hacked casino. That said, if you have funds on any custodial platform and it gets hacked, you basically have to wait and see what happens, of course i would hope for a refund, but i understand that it is not mine to decide. All i can do is ensure i play in reputable casinos and not smaller casinos, chances of a refund are higher if you play in the former.

It may depend on whatever it is said in their terms of service. If it is written there do not have insurance against hacking and digital theft of their wallets, then I would not expect them to give me a single Satoshi back, honestly. Probably, most small casinos use their terms of service (which nobody reads), to ensure they are not held into account in the case of a serious theft/hack.

By the way, exchanges do not want to get directly involved with the rescue of casinos, because it would be bad PR to them, gambling is very stigmatized, as we all already know and the least a exchange needs is giving an image that could turn away depositors.

It also depends on the casino. If they truly care about the comfort of their players or guests, they might take responsibility for any issues that arise. However, casinos that don't care about this might simply disappear, not caring about the well-being of their guests. Furthermore, many illegal casinos are operating now, and I suspect many illegal ones are operating as well. It depends on which casino you visit.
With today's increasingly advanced technology, many casinos are operating, so of course, for our own comfort, we should be smart in choosing a casino.

Surviving hacks is nice and all but if they were to lose all their clients money? I suppose their insurance company would repay the casino's players. Unless of course, you were talking about some unregulated, shady, off-shore casino. In which case, the money would be gone forever and nobody would get it back. The worst people could do is find out who was the owner of the casino and make sure he goes to prison as punishment.

It is important to play on regulated, big casinos.

You are right, the chance of refund is higher with reputable popular and large successful casinos than new casino casinos that might go bankrupt and promise refunds to gamblers while the refund could take a long years to complete. I learned that there's an exchange that are still paying customers refund till date for about 4 years now since they got hacked. So, I do believe that if a casino is hacked, they are meant to refund.

Well, not all of them especially for those starting casinos out there or those who didn't anticipate the hack, and unfortunately, they don't have reserved funds to refund their users.

TBH, I didn't know that Metawin and Stake got hacked. Well, they're 2 big casinos already, and for sure with this hack that happened to them, they already adjusted to that, and already got reserve funds to pay their customers. I'm pretty sure that other online gambling companies that are considered "huge" also have them as well. Companies can just focus on securities and everything, but hackers will always find a way to breach the system. Sometimes, you will never make an adjustment until something bad happens to you.

Perhaps that is their obligation. And they will, for the sake of keeping their reputation intact.

This is the reason why you must choose legit casinos. And even if they will never give a full refund instantly, at least we still have hope. It's a different situation from illegal casinos, as you certainly can't expect anything from them. The government can't urge them to pay back the money taken because they don't have control over them. That is why, before I choose a site to gamble, I do some research to know their credibility. I'm not after bonuses, but rather some sort of assurance in case anything bad happens to them.

Right, it is wise to choose a legal casino for gambling. We should remember that gambling is mainly for fun, not to make money or get rich. People lose everything due to greed again and again, so self-control is very important to manage gambling properly. Illegal casino rules are completely different from legal casinos and the government cannot force illegal casinos to get money back, we cannot expect much from illegal casinos. Choosing a legal casino for gambling is wise so that we do not fall victim to fraud, so it is wise to conduct gambling through research.

New casinos that aren't very established and have weak security are likely to be hacked and won't refund customers' funds. Because a new casino hasn't made any money yet, it's unlikely it will return all deposits. That's why I always choose to gamble with trusted casinos like Stake and several others listed on this forum. I also never hold too much money in a casino, and when I win big, I usually withdraw it and leave a small budget for further gambling. Most importantly, always be careful when choosing a casino and never gamble with a large bankroll.

Such things like these can occur the least we expect them, so this is another reason on why we must choose only a famous legit casino because that also means that they are rich already to possibly afford a refund if in case a hack occurs and the money gets stolen successfully by the hackers. Sometimes hackers are not smart enough to still use a centralized exchange, so a casino can also ask a help for them.

I think refunds are seem to still more likely compared to winning the jackpots but there is no need to say that we must also bet for a jackpot because we are usually automatically entitled for them by the time we also play gambling.

Just like in an exchange account it's not advisable to leave substantial amount in your gambling account, it should just be your bankroll for gambling on the short term. If you must leave substantial amount in your casino account atleast let it be a reputable casino that most probably have reserved funds. Incase of a hack they can refund their gamblers funds and continue business as usual. It'll restore some gamblers confidence to continue with their site when they resolve their issues. This is something that cannot be guaranteed from a new casino and those that have not gained reputation.

Casino problems are endless. These are all the problems you mentioned and there are more. If you follow the accusations section of the forum, you'll see a long list of topics discussing real problems gamblers have with casinos, most of which end without resolution.

Therefore, I personally believe the best solution in such a situation is to consider yourself as having lost your money gambling and try to make up for the loss.

Mate, the information you gave is absolutely fire, ""not your privatekey not  your coins""  is the legitimate &  primary crypto rule . If the site's safe keepers i mean custody get obscured, & your funds disappear, yeah you are right FTX fall show to be true that real quick. Although the bankruptcy procedure is retrieving billions & the lenders might get 100 % return with interest however the question should be why risk it at all?

So I will also say don't believe your chances or luck, just put your coins in a safe wallet. For picking wallet your choices might be different however having full control of your private keys equals owning your coins. :)

What I know new casinos often freeze someone funds when they want to withdraw in large sum, if they not even able to proceed withdrawal for someone who bet in their casino, expecting they will refund the money is almost impossible.

He's correct and this make me think, who in the hell hold a lot of money in gambling's account?

I mean, we often hear to set how much we want to gamble, like 10% from monthly income. If someone deposit 10% from their monthly income and the casino gets hacked, I don't think it's costly to lost, like that's life, learn and forget it.

If it's exchange, I can understand because some people I know like to stake their coins.

That should be depends on the information giving to the participants by the casino and the manager of presenting it. But frankly speaking it will not be easy to deal with that. That is why all casinos should secure their websites. And I believed every gamblers would be expecting refund from the casino. I have not heard casino hacked but I have heard exchange hacked.

Seriously i haven’t heard that any gambling site have been hacked before. When there is a hack, then you should even expect a refund, just have the mindset that your money is gone already, but if you are lucky that you are able to get a refund, then you can make use of the money. As a gambler, I do always recommend you to leave just little amount which you will be using to gamble within some period of time in your gambling account. We all know that gambling sites are not banks, and they are not crypto wallets, so we are not suppose to leave much money in our gambling site account.

This is one of the things or reasons gamblers should consider when playing in a casino. He should understand that not all casinos are the same in terms of finances and reputation. If you’re looking to build your account and become a VIP, consider doing so at a more established casino like Stake.

These casinos cannot be on top of the industry if they can’t guarantee their gamblers’ money. The worst thing that can happen to a casino is a hacking incident, and many casinos are not prepared to refund their players.

Only reputable gambling and casino websites will do refund, others might do but the chance is slim because some platforms will just frustrate its uses by requesting for some verifications and KYC that isn’t mandatory to share with the platform, they will request for it just to make give up on the money; while some will just pay and move on.

i am looking at this issue solely from an ethical perspective:

whatever happens to the casino, users should demand and obtain their rights. after all, if we, as users, make a deposit to the wrong address for reasons beyond our control, no casino will compensate us for our loss. we expect a service from them, and their problems should not concern us; we should be able to obtain what we are entitled to.

but in reality, it probably won't happen that way.

I still wonder why big companies irrespective of the industry they're in don't have insurance for hacks when it happens. Why the platforms you called were able to recover customers stolen funds was because they had reserved for incidents like this. All casinos should have this too to preserve their business because it isn't easy to build back your reputation when it gets ruined.

Nobody is asking them to make their platform immune to hacks because that's impossible but atleast they should have their customers in mind when this happens and find a way to compensate them. This here is another reason we shouldn't be keeping money we can't afford to lose on this platforms because none of them is safe and prevention is better than compensations.

Some random casino with no deep pockets will not even make any move to save their names. They'll ride the waves and when every backclash has gone down, they will simply rebrand their name into another casino and continue their business elsewhere. When you even check their domain name, it will not even connect. Goodluck with customers who would try to contact them because they will not even be reachable. Maybe there should be a regulation for casinos to have some money put aside for unforeseen circumstances, like hacks before they are issued their liecense.

Reputation will always be a factor after all in choosing a gambling site to play. Some players would be looking for websites that offer good bonus and promotion but for us who have been gambling online for a long time now and seen some hacking incidents in the past, we prefer gambling platforms that are already well-establsihed.

It's not easy to issue a refund and it's rare for any platforms to do it so Metawin and Stake being able to do it shows how they can be trusted in the online gambling industry.

I don't think I have seen any casino that includes in their terms of service that they will refund customers' deposits in cases of hacks. No matter how protected a casino might be, it is still prone to hacks. Former or present staff of the casino can compromise it. We would all expect refunds but from experience, this is not always the case.  

Taking an insurance policy against hacks could be another means of covering these losses caused by hacks. With the backing of a reputable insurance company, the gambler's refunds are certain.  

This is the reason why it's not advisable to keep your funds in gambling account. Because hacking is possible to happen regardless how good their security is. So as a precaution, it's a must to just deposit your money if you're going to use it to play and withdraw if you stop.

Anyway, you can't expect the casino to refund your money when this kind of problem happened. But there are cases wherein the funds are returned to the players because the casino has a a good reputation and backed up funds.

Yeah, I am expecting compensation if the hack affected the funds I have on my account. I mean, there is nothing wrong with expecting that from a casino that is supposed to keep your funds safe from hacks, and if they failed to do that, it is normal to expect compensation. That being said, if a random casino that has no deep pockets, like Stake or Metawin, I am not expecting much, but I still want compensation.

Like what most exchanges do, gambling casinos should have an insurance policy that they are willing to pay "xxx" amount of money in the event they get hacked.

This kind of policy is line with exchanges and this gives you this sense of security whenever you gamble. Though I do think that we all practice that we do not keep our funds inside gambling websites due to several security risks that it pose.

Either way, even if gambling companies would do this, execution would be difficult given that most of their CS are already difficult to contact, let alone demand for the payment of compensation.

I think it shouldn't be about good reputation or not, because of course a platform with a good reputation will do a refund. That's why I said in my previous post about big name & small name platforms. Even a small name platform can become a platform with a good reputation if they solve all the problems from their side. Yes, let's say like the hacking case that we're discussing in this topic.

That is one of the reasons why many avoid small casinos. Because even if they are legit, what happens if they get hacked?

They are smaller and newer and might have less robust security and can easily be hacked. And if they get hacked and were operating at a loss in the business sense then you have no way of getting your funds back.

With a larger casino, they can have tons of available cash from revenues and they can sometimes eat the cost and nobody will actually suffer a loss. In the past when an exchange got hacked, they sent everybody a haircut and most people were happy to get something out of it at least. But with a small casino which loses everything, you are not getting anything back.

Whether it's a big name or a small name, not very many casinos would wanna refund their users after experiencing a hack because they've also lost their platform, except they've recovered it from the hackers and they've got the funds to refund everyone who's also lost their funds, they'll only do a refund to regain the trust of their customers and give them the impression that they're still 100% reliable even after a hack. But most casinos in this case would rather prefer to start a new brand and build a new customer base.

I agree, especially if they casino is a new one that's still finding it's way around and looking for customers, some hacks are also inside job and when it happens they will close down but mind you the money they have in hand is enough for them to quit running the casino anyway.

This is why I don't like advising beginners to use new online casinos, particularly those that are not on this forum, I fell for scam online casinos in the past and that's because I never knew that this forum existed, it can be weaken if you keep coming a victim of scam casinos. I did gave up one time like that but after I came on here I started trusting casinos on here more because of many users reviews on this forum unlike fake reviews available online.

We might say that reputable casinos will have assurance for a refund, but in the first place, we don't have to save money with them. It is a wrong practice, and I never did it, knowing the risk. Although we assume they could refund, the question is how long? In fact, some of us don't bother to ask for it because of the process.

Choosing the right platform matters a lot. So before we decide to gamble, we already think that whatever happens, we are held liable for our money. I think we don't ask for a refund if there is only $1 left in our wallet…lol.

By right, they are supposed to refund because customers are not the reason why they got hacked, although what I said before also resonates with what you said there because what can guarantee a refund to customers is if the casino didn't completely lose all their money and go bankrupt. If they go bankrupt, it will take time before they recover and start paying back customers but if they never recovered from the lose, it will be  very difficult to get a refund.

Who knows, maybe online casinos even hire hackers to hack their competitors, because in this business, if a gambler leaves one casino, he will definitely come to another casino.

And I don't see any reason why casinos couldn't restore their status again, because they can continue to provide services to gamblers and from this, at the expense of the commission, they can restore their balances again, or take a loan from the state in advance and give gamblers their deposits. After which they can resume operations and gradually pay off the debt, because no one has canceled the commission.

It’s a weak reason to that since hacking is a crime which means their reputation might be dragged too once the hacker caught or blackmail them for being the master mind on the hack to other casino.

They will just focus on marketing to beat their competitors rather than resort to hacking that there’s no guarantee that they will successfully penetrate other casino security.

Besides, they just need to focus on their own business if they want to become successful since there’s a lot of competitors that is almost impossible to hack them all at one go.

I suppose that the concept of casinos recruiting hackers would make quite an unrealistic turn since the risk is far too exorbitant. Once they are busted, the reputation that they have built may suffer even more than the loss of a few customers to competition. Confidence is key in this industry and when it is lost, it will be near impossible to regain. In a bid to avoid such risky shortcuts, most successful casinos concentrate on enhancing their games, providing better promotions and ways on how to make players happy. It is a stiff competition, nevertheless it is only smarter to develop your own brand rather than attempt to ruin the others.

Do you think it’s easy for them to take a loan after a casino gets hacked? The reputation would probably take a big hit, so it’s a gamble to even try. There’s no guarantee a loan will be approved, especially since the state doesn’t have that kind of program. Maybe they could go to a bank, but that would require collateral, just like a normal loan.

Big casinos usually start with huge capital, but some have reported losses of $20 million or more from hacks, and not many casinos can survive that kind of hit.

And the person even have a higher chances of winning the jackpot than having their fund refunded after the casino they had the funds in was or has been hacked to bankruptcy 😁, safe and best thing to do here is accept reality, accept your loses, count it all joy and move on with life like nothing happened..

It's possible for exchanges to initiate and come up with a refund plan after an exchange is hacked even to bankruptcy because when it comes to running exchanges, faces are involved, we know the faces of those who own, run and manage this exchanges, but when it comes to gambling casinos, the story changed, many or most gamblers do not know the faces that are behind the casinos they are gambling on, and as such, if anything bad like a hack happens on such casino, it's very easy for the owners of that casino to move on and forget about anything like refunding users that were affected by the hack which also could have been out of their very own negligence.

It’s easier for casinos to declare bankruptcy than to take a loan. If they do take a loan, it would probably be to start a new business rather than refund gamblers, since there’s no guarantee their reputation would remain intact or that they’d still have loyal players. Once a casino gets hacked, the trust is destroyed, especially if refunds take a long time to process.

That’s how I see it. It might be unethical, but from a business standpoint, as long as it’s not illegal, I think they would choose that path.

I only gamble on deep pocket gambling sites because the will want to protect their reputation my any means if they get hacked, infact this financially capable gambling site can turn a hack on them into marketing publicity and like a magnet on metal they can draw people to themselves.

I agree with you. Most of them will just rebrand their casinos if they have the capital for it. A hack is really a business stopper, and only a few are able to recover from it, usually the established ones whose owners hold a lot of Bitcoin and gained from its value when the price increased. They just want to diversify their investments through gambling.

A $20 million loss from hacking is painful, and for a bank or anyone who would approve that loan, it’s a big risk, even if there’s collateral. Sometimes, collateral is hard to dispose of, so it’s not as simple as it sounds.

If I understand correctly, you only see your deposit balance on your account, and the casino keeps the money in its wallets. Therefore, hacking the exchange is its business and users should not suffer from this, but it will also depend on how much was stolen when the exchange was hacked, and how much it values ​​its authority. When you mentioned hacking Stake, even though a large amount was stolen there, for them it is not such a large amount, because they earn much more. If some small casino had been hacked, then perhaps everything would have been different.

We as players have codes, for example I have learned to only play in casinos with a high reputation and that are old, I am not closing the doors to new casinos because they are relevant Businesses and it is all about taking risks, the level of risk that we have is proportional to what we can receive or lose, it is up to us to adjust, if we are in a new country and it is hacked, assume that those funds are at risk, and if they are lost then not much can be done.