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I want to share my controversial story with you.
When I had a very weak laptop (old), and I went to an online casino to make one of the biggest bets of my gambling session, suddenly the image in my browser froze and the animations did not play.
And I clicked on the SPIN con a few more times. After which everything update on my screen. And I saw that I had spent some money, but it did not bring any result. Did the system work correctly at that time?

And I sat and did not understand who to blame: myself for a weak laptop and the desire to press this button.
Or the creator of the site for the fact that it could not work stably, Even on the weak equipment of the gambler (me).

I understand that most likely many will say that I am to blame for this situation, but shouldn't an online casino stop accepting bets if it sees that the "gears of the game" are not spinning as they should? After all, this is a game for real money of the gambler.

The casino doesn't know what's happening from your own end and I believe that the casino system is programmed to accept bets as long you click on the gear of the game whether it spins or not. You don't know maybe, it was spinning from their own end.

The fault is from your weak computer that froze the image and you were clicking instead of waiting for it to be normal. I hope that you have gotten a new laptop to avoid such mistake again.

It has happened to me before but not common and I think it is because of network issue in my own case because it is not occuring frequently. If it is occurring frequently, you can blame your laptop being old to be the reason. So this will not make the casino to accept it if the bet was successful. It happened to me in roulettes. There was even one that I remembered that I won.

I think the same. The casino program works with an algorithm, and if you clicked and the algorithm started running, the fact that you can't see anything on your old laptop is not their fault. I remember people on this forum commenting about setting up autobet, having a problem with their computer, and by the time they logged back into the site, they had lost everything. That's not the site's fault.

In software development, every request is handled asynchronously, every spin of the wheel is a request that triggers a certain algorithm to generate an outcome for you and no matter how many times you click it, as long as those requests has been made it must be processed and feedback most be gotten(which in your case is the result of the spin).  

You mentioned that your laptop was weak and probably had slow response when the casino server responded at a faster pace and may be giving results even when your laptop in it's weakness was not synchronizing with the speed which the casino was responding. The gears of the game might be spinning very well, but your laptop in it's weakness could not give you a good experience on the site. This spins you see are mere frontend animations to entertain you while the main deal is the tap which sends requests to the backend and gives results

Additionally, if you had a weak network, then it would be another tragedy which would give you a bad experience too since response would be slow even though the site is working properly

You wont blame the casino for having a weak network. It might be that the spin already executed in the backend before the network interrupts and you didn't get to see it spin. What you still dont know is that the moment you click spin, the stake amount will immediately be deducted from your wallet. In the meantime, check the strength of your network before visiting an online casino, to avoid the same mistake repeating again. Use Fast.com to check the strength and speed.

I'm sorry about your situation, OP. However, do you think the casino should care? The casino certainly sees your hardware, and maybe, if you're right, it should warn the player what hardware to play on, like they do in the specifications of computer games. But honestly, right now I think it's your fault more, since you, and only you, are the one pressing the buttons and deciding whether to play or not. I know that some people prepare for casino games by choosing a browser, setting it to the best speed, and setting all the settings for the best graphics display.

It is the casino to blame at that time as even if your laptop froze at that time after the casino accepted the spins, meaning your balance was used it had to update to some results unless all of the spins were losing ones then the only thing to be updated was your balance reflecting the new smaller balance. The casinos nowadays offer also a stripped down version of the game meaning no animations or heavy lifting, just the spinning and the experience is pretty much the same in my opinion. Nowadays though the latest generations of mobile phones are stronger than an old laptop so this kind of situations rarely happens again. I think it is better not using old devices unless that is your only option.

I doubt the casino is to blame, he gambled with a weak device and the casino does not know if your device is week or performs optimally. After his laptop acted on low response, he meet the new balance which was the result of cumulated gambling activities during the time his device proved unresponsive.

Spinning is also animation, maybe handled on a lighter note, but it's still an animated feature on the casino game.

The fault is yours, because if the casino is having issues from their end many people would have complained about it, thereby drawing the attention of the casino operators. Since the casino are not bringing up any notice about such  issue, it means they are not having that issue from their side. Even in mobile phones it does happen, when your phone is old some apps and site won't function effectively, Sometimes the apps and sites will be hanging. But when you get a new device, you will see that such issues won't be there anymore. So in this case it's your old device that's the cause of your challenge. So I will say it's entirely your fault and not the casino.

Blame it on your laptop and also on your self too, your system malfunctioned when you clicked on spin and since you already clicked it, it will spin and still produce the result it had to produce despite that your laptop ceased at that point in time. Since you know that your laptop can develop such problem at times, you should not have even used it.

Right, the casino program is set up in such a way that as long as you click on the game gear, it will spin or not, accepting bets. This problem can occur for weak laptops or networks, it is better to handle technical preparations before taking extra money to bet on our casino site. So it is wise to bet by consciously solving technical problems so that all these problems do not happen to us.

Did you consider that you didn't win anything at all? What is the game that you played? Is the game capable of giving x0?

I think you are to blame here for not testing the waters first. Before you even made the bet, have you been having a hard time loading the screen of the homepage and the games? If you do, then you should've thought about not playing at all because you might not see the results.
If the online casino is working correctly on an average laptop or a smartphone, then I think that proves that it is your fault for forcing you to play on low-end technology.

You and your device of course, it's not the casinos fault your device was weak as you stated. If you had experienced such on a good device, then it's the casinos fault.

Additionally on a general review did you notice other gamblers complaining of the same issues at the same time you encountered such? If yes, then somehow the casino program malfunctioned, else it's still your device that made the whole mess

The casino has no idea of what issues you're going through with your laptop or desktop. But in specs of your laptop, how old and weak is that? Isn't it that most of the online casinos are fine being accessed through a browser and it won't matter a lot because it's not heavy loaded just to play with them? the games are not power and graphics hungry so. I am curious to know how weak and old is your laptop. I think that even old Pentium 4 can still run some lightbrowser and will still allow you to gamble without issues. Or is it with your RAM, etc?

I understand how bad this can feel, losing money in a bet that you never took, such happens all the time and we need to accept the fact that is never the casinos fault that you get bad laptop or network at the same time, what happened to you is same as when someone ha e an auto bet features on and spin then the roll keep spinning that you either get Lucky to win or you bad luck accumulate you multiple loses already.

this story seems very strange to me. i cannot say casino is fraud cause the problem is in your side, those glitch is on your screen not on casinos side. Reputable casino like roobet, stake, duelbit use licensed RNG to keep record your bet, there is no way to alter that. so when you spin or hit the button you bet is already recorded or logged in no matter the glitch or screen freeze. even you use week connection you could see your bet preview when you will get good connection. if your casino dowsnt provide such service then you cant call that a light casino. you should ask to support their cc should be fix your problem cause they are bond to fix it and that should keep up their fairness standards.

You can't blame the casino if your hardware or device is faulty. Since there's a chance unfortunate would gonna happen especially if use low ends units while gambling or do other activities.

If you try to read their threads or any community channels and you don't see any same complain as yours then you provably know the answer on those things that bothering your mind.

Maybe next time try to learn from those experience and don't deal any activity if there's money involve using that faulty unit so that you won't commit any unwanted mistakes.

It's a strange story. Take a bad laptop to make the biggest bet. In any case, the casino cannot know what is happening on your side of the screen. You have placed a bet, pressed SPIN and you have lost.  So I don't see a problem at all. And of course the casino is not responsible for such a situation. There may have been a problem with an unstable connection.

Would you mind elaborating when you say "gears of the game"?

Anyway, the casino has no way of knowing whether you are experiencing lag or the screen of your laptop froze. the only thing they know(or at least the game knows) is that you clicked the "spin" and it triggered the game's system to process the bet.

You got it spot on. I was thinking the same thing. This is not the casino’s fault. The casino or their server won’t say, “oh shit, a player’s computer is lagging, I should stop.” LOL. Once you click, even if your device suddenly malfunctions, the casino won’t stop. The server has already processed it once you click, even if your device freezes or loses internet connection afterward. The casino won’t adjust to your situation. Also, you said you’re making the biggest bet of your gambling session, then you should have used a better device. You knew your device was weak, but you still insisted on using it.

Can you elaborate this. Do you mean your bet went through but didn’t win or it doesn’t register any spin while you are charges with the spin amount?

I’m on this situation many times when I try to gamble with weak internet that affect the decision making on my game due to freeze on screen.

The one who blame on this scenario is us as a player because we are the one who choose to still play despite having personal inconvenience.

I do think that the animation continued and the betting process started. Because of your weak laptop, it did not reflect on your screen but everything worked on the other hand. It would also be a different story if it were the opposite- the animation froze but you won money in the process.


Nope. As soon as you clicked the word "spin", the betting process will continue regardless of the animation shown on your screen. The animation is just part of the entertainment to make things interesting on your end. But as soon as you clicked spin, results are already determined at that point.

But you can check your account activity history to check the outcome of the bet. It might be caused by your faulty laptop if your gaming history shows that you lost or won your bet.  


It is your fault for placing big bets with a faulty laptop. Have you contacted the customer support of the casino? They might have answers to your situation. Ensure you fix your system before placing any bet in future.  

Yes, I also faced such problems when my device was weak. My complaint was that when my device was freezing, I thought that my bet was closed but later I realized that the bet was active. It was not working properly because my device was slow but it was active in the casino. In this case, of course, my personal problem was the main one. I changed the device and later I was not found such problem. If for some reason such a problem occurs, I do not take it seriously because it is not uncommon for errors to occur at any time. Such errors do not occur normally.

I still remember playing on an old Android phone. In the middle of a game, the screen would suddenly freeze and I couldn't access the casino for several hours. After fixing my phone and checking my balance, nothing changed as the game would freeze when the tab was not open.
That's why some casinos don't run in the background. I think this is a great way to avoid issues like the OP experienced, where the issue occurred mid game.

While OP is having issues even though he is not in open tab mode due to his laptop crashing meaning the casino is still running in the background.
You might feel guilty, but casinos should also implement a system that stops games from running in the background. For example if you're playing and open a new tab the game will automatically pause.

I like the fact that you actually specified that you used a old weak laptop to visit the casino site. The thing is, AFAIK, these websites contains so many activities, and they where literally designed to work in their best and most efficient way despite the loads. If you kept clicking or triggering what can affect your deposit despite knowing the problem on ground like the sudden froze, then it is more of your fault. Because your computer was weak like you pointed out, and there was a chance that the first spin actually triggered, but your computer or Internet connection couldn't keep up.

I've come across similar issues whenever I use a betting site, though mine is as a result of poor Internet connection. I'm never in a hurry to click anything. I just exercise patience, and allow the whole the to return to normal before proceeding. I doubt if those with fast connections and smooth running computer faces issues like this.

The gear may be working perfectly fine but it could not show on your system because it was faulty. Sometimes the games will also work correctly but you may encounter internet connection problem that will make you not to see the spinning correctly. This issue is not supposed to be such a big deal to you because there were never a guaranty that you would win, so accept the losses and move on.

I assume that the casino is not responsible for technical problems that occur to the gambler: problems with the Internet or problems caused by a weak PC. I think information about this can be found in the user agreement, if not, it would be reasonable to add this from the casino side. Because the casino should not be responsible for the goods and services of third parties.

You will never and in no way return that lost spin. Also, you should not blame anyone, but take measures to avoid a repeat of your case. Buy a more powerful PC and make sure the Internet connection is stable (change the provider, equipment).

If you have a laptop with good specs, you can blame the casino, but you have a weak laptop and this may be the reason. If you see that there are complaints similar to yours, then you can blame the casino. You have to be factual in your accusation and trace where the issue is coming from.
My advice is to get a good laptop or computer that will not lag on your bets. I will find this annoying if it happens to me. I remember a story of a crash game where he had already won a huge amount, but he could not stop because his computer lagged, and he could not hit the stop button.
When you have a good device, it will bring a good playing experience.

I do not know if they can really see if your device is laggy or broken. In their system, you are most likely just playing the game. They wouldn't know that you did not mean to press the button. You already said it yourself that you know you are to blame for this. But I guess you can just blame your device and use this as an excuse to get better device to be able to use it with compatible platforms or softwares.

Exactly, Perhaps he is using an argument that casino shouldn’t be accessible on a slow network so that this problem will not occur.

There’s some casino that actually perform like this such as BC.game which you can’t fully access the casino homepage if your internet connection is slow.

It’s homepage is heavy to load that’s why connection when loading too long.

I think you already have the answer to the question you are asking. Your laptop is obviously old and having some faults which you suspect is the cause of the problem. One question you should ask yourself is; is this your first time of using the casino? Has this ever happened before to you or other gamblers judging from the reviews on that casino? Your answers should clarify your doubts.

You can speak with the casino's customer support to lay your complaints and see what actually went wrong that day. You can't tell, others might be going through the same thing.

I have encountered this issue before when I set my bet on auto spin of 100 and in the process I had weak Internet connection which made my system to freeze for a while before it picked up. To me surprise, when the system picked up the spins have already completed and I lost some money. I think it is not the fault of anyone because the system was functioning well just that the weak network made it not to display in my end.

In this case you may not have seen it because of the screen problem on your laptop. But since you are using the keyboard or mouse, each of you has been calculated because of the laptop online. Because never understand what the situation in your laptop display is like. But if your spins could bring good money. Then you would have been very happy, but unfortunately that didn't happen. To this day I have not been in such a situation. Because I am quite careful when gambling, such as internet connection, laptop error, etc. Since you haven't known before or cannot. If your laptop will have such a bad situation, then you would never press the button. I think no one should blame here. Since it was not done deliberately.

The system will work when the button is triggered and sent to the server. At the same time if it success connected to the server, the money will be deducted from your balance. This doesn't matter whether your computer hangs or not. So, this isn't due to the system; it's clearly due to your computer's inability to load the page properly. You might think nothing happened, but essentially, the process was already taking place when your computer hung, but nothing was displayed on your computer.

That is frustrating situation and it is understandable not sure who is at fault. But it was risk to use old laptop for real money gambling which can cause problems like frozen screen online casino also has responsibility to protect its users. Casino system should have safety feature to stop new bets when game is not working correctly. So while your old laptop played role in problem many people would argue that casino handling real money has greater duty to make sure its system works correctly and safely even on less than perfect equipment.

If this will be reported with the consecutive people about the issues its the casino mistake but if this are an isolated issue for sure they will not entertain this kind of issues. Ive seen this as possible due to crappy laptop sometimes they cant handle too much animations and graphics. But if you reported and to be fair for sure the casino will check that and if they didnt see that on their end they will raise immediately.

As a web developer, this situation sometimes is true, especially for most of the process is being done from the server/backend, as long as the request is already sent and no additional data is needed from the client/user (in browser), it should be good already.
The internet connnection speed seems more important here for me.

What do you mean? you're the one who don't see the games aren't spinning, but for both casinos and providers, everything works fine on their end.

It's true, but I personally don't like that.

Due to many sites are running in the background, which make me think if I open a new tab, I would see the results. But, it doesn't roll at all and I have to open the tab then see all of my bets rolling.

Since you said the laptop is an old model, I think the problem is with your laptop, it could be that your laptop specifications are not capable of running the animated graphics of the game or maybe when you were playing gambling the network from your laptop was not good which caused your device to hang, if you are curious you can try again on the same game from another site, if the incident happens again, obviously you have to replace your laptop with the latest model.

When my device had internet problems, the sites should have rejected my bet instead of accepting it. When the internet connection comes back, my money will be stable, but the problem is that when the site freezes, the bet money is being deducted, which is definitely not rational. If gambling platforms cannot protect the gambler's balance, then they are not trustworthy. One must be careful in such faulty places so that no such complaints are made in the future. And when a gambler gambles, he must have stable internet service so that such a situation does not arise.

You have to be factual, or people will think that you’re just assuming. I might say that you are the one to blame; you should have complete control of your actions, but you failed because of the low specs laptop you’re using.

This is a lesson learned from you and from all of us as well, to use a computer or CPU with good specs.
I wonder how old your laptop is and what the specs are. I’ve used an ancient CPU, and it’s like taking forever to load.

I think the system must have worked correctly, server side. Only on your side the user interface did not work as intended, due to your old and outdated laptop. So it was technically your fault for using a bad device. If you had won, you would have seen a higher balance. But it sounds like you lost, but you would have lost anyway even if the laptop was new and highly functional. So there was no difference in the end result.

It could of course be possible that something went wrong server side but that is hard to know with just the info you gave us. Most likely (99.99%) it was your laptop.

If you found other people complaining of the same problem, then it might be server side.

In these situations, it's better not to look for someone to blame, but to be more careful next time. For example, I had a situation where I went to a gambling site, chose the teams when betting, my mouse clicked by itself and made a bet. Unfortunately, it was on the wrong team, a team I knew would lose. I had to cash out, and that made me lose money. I bet again, but this time with the right team.

Everything was going well, the team was winning. When I looked again, I saw that the mouse clicked the button again, this time it clicked cashout. I went to other sites and noticed that the mouse kept clicking by itself, so I had to change my mouse. I preferred to deal with the whole situation very calmly.

although I haven't experienced this type of thing before while using my laptop to gamble on a casino site, but I think you're right, because I believe it will be a network issue and not the weakness of laptop nor the creator of the casino site is to be blamed for this particular issue. But if it occurs frequently I think you have to blame the laptop because it's weak and not the creator of the casino site, so instead of casting blames on either the laptop for been weak nor yourself for using a weak laptop just change the weak laptop.

The casino is not at fault, and I'm sure many people will comment that it's your bad luck. Although I think 10 percent of it could be due to the online site's server. But I think your device and internet connection could also be major factors. There may be lag on your device, or perhaps a poor internet connection. I think this is an incident that could happen to anyone.

I think you can only try to update your device and ensure your internet connection is stable. Maybe it’s not just the connection, but their server is overloaded and can’t handle the load properly. I’ve experienced this before, but it happened at a local exchange. When it comes to server issues, the casino operator is definitely obliged to fix the server.

It depends, if the laptop has been giving you such issues as a result of it being too old then you have it to blame for what happens but there are gambling sites that have issues sometimes, I have experienced this when I played a crash game, so what happened was, after staking on a particular round it just froze and my money was deducted, waited for a few seconds to see if i will be refunded but unfortunately the money was lost

I will advise you would have checked your betting history, because there is the only section that can give the right prediction on what happened, if you already played a bet unknowingly as your system hangs or not, because in most cases, i do advise that we should hold on whenever the device we use hangs, because pressing it consistently may lead to other things we may not intend to do, which is what i sensed happened.

The game worked normally, it's just that your laptop wasn't able to process the animatio,n and it froze, it's no differnt than when you play a game online, you;re laggy, you move in steps comapred to other players, you react late but the game works as normal for eveyone els,e it's just that you receive the information too late.

Just try it, place a bet, and the moment you hit spin, shut down your laptop, the bet will still be processed as it was determined the moment you hit spin, the animation is just extra for entertainment.

In the slot game I often experience such problems and in my opinion the problem occurs when your network weakens. So there is nothing to blame here because you want to keep gambling even though you realize that the laptop is weak and we also cannot blame the casino because the provider has worked hard to improve the system that can be used on various devices. So maybe you also don't need to regret even if you lose money because you have admitted it before.

An issue like this usually hard to justify against the casino if only you is the one the experience the problem on their games. They will just assume that the problem is on your end such as weak internet connection, browser problem and so on.

I experienced this before on live games when I bet and the result is draw. My bet didn’t credited back on my balance but there’s no record on my bet history for that round so it’s very hard to report which is which bet cause the problem.

In the end I just let go and continue gambling. Bit if you knew that your laptop or internet connection is then I guess it’s our own personal assessment whether we will continue or not without blaming the casino for what problem it will bring.

The casino doesn't see anything of what you see when you play a slot game. The only thing that can be seen from them is the placement of your bet, the bet amount, and in which game you bet on. Since you continue to press the spin button, the game records your bets no matter what other issues you had on your end/ screen. Even if your screen was blank, the result would be the same. Next time that you face such problems, better to close your laptop or just exit from the game.

No one could be blamed because you are not in the right time to play gambling. Besides, you don't know if you will experience it like that. Maybe that is because your old laptop can not perform as usual or your laptop was overheated. I also have that experience, so I make sure that my laptop is normal when I want to play gambling.

But despite that, you have your experience so next time you must make sure first before you play. Casinos can not be blamed because they are working as well. So accepting what happens to you is the thing you can do.

Of course the system might be working correctly because since you were on the casino and hit the spinning button the system will automatically conduct the spinning and give you the reward if it went on your side or debit your balance if it went on the opposite way, so actually your frozen system did not affect the outcome of the game because even if it was not frozen it would have been the same way but however the only reason you felt bad about it was that you did not witnessed how everything went, although sometimes there is how it will happen immediately your phone froze if have not really click, it will just remain the way it is till you come back online and continue it.

I will definitely blame you for this situation, especially since you realized that your laptop's performance is not there or has decreased significantly from before, so why did you go to click multiple buttons in a row?
The old laptop would hang and it would not be able to take the overloaded bet. However, if you clicked the button multiple times, the entire system would hang, which would cost you money from your balance every time you bet, but your bet would not be counted.
In this case, of course, the gambling authorities' system can be blamed for why they deducted the money correctly but did not count the bets. This can be called a type of fraud and is definitely a system fraud or overloaded problem.

For that before you place a real bet, you should try to play in advance the demo game, because your laptop has not been used for a long time, your laptop may have been blend/damaged so that it makes the program jammed and chaotic.

Situations like you often happen, especially on laptops that have long retirement rarely used, as far as I know gambling sites take up a large space, disaster traffic for you, sometimes you come out just the opposite that occurs entry deposits or vice versa you have done big bets andso on.

The casino does not know that your laptop is damaged or jammed, they use the system, for me that must be wrong right, namely your laptop, why you gamble with a laptop for a long time not to be used, that's your own risk.

Sounds like the casino server worked fine, but your laptop couldn’t keep up. That’s why your money was spent even though the game didn’t show properly. Next time, try a more stable device or smaller bets.

The game ended, even though your phone froze, but the system knows who won already technically speaking nothing would have been affected. What is frustrating is that, it is not seen live; at least some of the thrill is watching the spin and the result in real time. It is like missing out the moment even though the outcome would have remained the same. I know what you mean, and it is bothering but once you remind yourself that system already dealt with it, it is easier to shrug off.

The system wouldn't handle all that command with probably a poor storage or low ram, depending on the properties of the laptop. Op, also should have understood that the game mustn't display on his end before it reads on the casino's server. And computer still compute whatever instruction that is entered even when it's hanging. I don't think they is anything with the casino on this story.

I did experience the same when using my old laptop. When I tried it on the blockchain base casino, I lost also. The screen logs but I end up learning the result due to the blockchain combination and I lost. I didn't blame the casino since the result can still be seen in the record but still, it would be satisfying to learn the result in real time.

Yep, I think the old laptop is something to consider. Not your fault nor the casino's fault. Its just that old laptop works that way when it can't handle the page.

Honestly, I'm a bit confused about blaming the casino, because they don't know what devices gamblers use to play. That's beyond their capabilities or none of their business. They simply provide the games and provide the best possible service. However, that doesn't mean it's impossible for their system to glitch while you're playing. I've experienced something like this, but it's very rare.

By the way, I have a friend who's also a gambler. He has a fairly old device, and I play with a device with good specifications. When we play together on our respective devices, the gameplay is very different. On his device, the game runs unstable, often with lag and a bumpy screen every time I click "spin," while on my device, everything runs smoothly. So, I think the fault lies with your device, my friend. ;)

If this is something that happens frequently because of your faulty laptop then its best you stop using it to gamble but if you are just noticing such for the first time then there's a high chance that it's that fault of the casino. Sometimes there might be little fluctuations when the site is going through a temporary maintenance but measures should be taken for situations like this so that the users money don't just waste like that

They're animations; the click is what matters. The rest isn't done on your laptop. You just lost, but you didn't see it. These actions happen in the background; they never run on your computer, otherwise, any hacker could modify and inject code to guarantee victory.
So no, it's not your fault, nor the casino's. You just didn't see the play. You lost, but you could have won anyway.

Absolutely right, especially since he completed his gambling on an old computer that has nothing to do with gambling authorities. Here, the user lost some money mainly due to over-clicking while placing gambling bets with his weak computer. The fault here is mainly the user's because this loss was caused by the inability of his PC to withstand overloading, and the user knew this, but despite knowing it, he is still responsible for doing such a thing.

I don't quite get it as you said you spent some money and it didn't bring any result, I think it's supposed to give you a win or a lose depending on what your luck was on the spin. I have experienced a situation where my phone went off while I was gambling and I already spined the wheel but the results was not out already when my phone went off, after I reboot it and check my account I observed that I won that last wagering before my phone goes off. So, I think you should have seen a result, a win or a lose but if you didn't, then I don't have idea of what could have caused it.

He did not say he did not see the result the way you thought it is. Your phone went off but you saw that your balance had increased in amount of money which means you won it. But if for example your account was $5 and you used $1 to gamble but before the result, your phone hanged or went off, and the remaining amount remained as $4 and not increase, you can easily conclude that you lost the game. That is exactly what happened that OP explained.

You are to be blamed for everything because the casino site doesn't know what is happening to you on your device. It isn't their concern if your device is faulty or not, their own is just to provide you with a gaming or betting site and yours to is make sure that your device and your network are working properly before engaging in their site. You should have stopped clicking the moment you notice that your device has froze instead of clicking on the button multiple times and once a click is done it doesn't matter how happens in your device anymore because after the click it is the site that determines whether you win or not and it is none of their business if your device is bad.

Even if poor configuration causes such problems that casino slot games can get the wrong commands, then gambling with that configuration is also foolish, it actually shows irresponsible gambling. Because there is money involved here, there is no point in risking money just with a bad configuration.
Because it is not impossible for this to happen when the casino is running, if we open it in any browser, that particular tab occupies a storage space; it depends on everything, RAM and CPU, so it is possible for the wrong command to be sent there. In this case, I will blame that person for his loss.

In case of anything happening as we are gambling, then we have to blame our own self first because we are part of the trigger to making it happened, it is expected that in whatever we are doing, we should apply extreme caution and not be in haste to perform a task as patience is the key, also, we need to make use of devices that are more suitable enough for performing some of our takes in which we do, because we cant afford to waste our time on what is going to later be a disappointment on us.

If you are certain that your the fault was from your laptop then you already know the cause of the problem but from what you are saying you seem quite unsure about it. Online casinos have this issue sometimes but even if it's from them your stake wasnt supposed to be used up on that particular round you staked. I have experienced some issues with casinos before but not like this, if it froze up then it's a software problem from your system

I think that using the word blame is a very strong word and should be avoided in this context. Neither you nor the casino  are to blame. This is just some unforeseen that happens rarely. Once I expressed poor network connection problem. But O waited it out. A recommendation for you is that if you need more clarification on this, send their customer support some messages.

Man, you are to blame here, it's absolutely no fault of the casino to be honest with you, you machine froze, the casino's system did not, and when you pressed the spin button more than once, it reflected in the casinos system but your computer failed to update that on time because it was a few steps back(frozen)..

If you must gamble and don't encounter issues like this, you must make sure you are using a sound machine to gamble, it can either be a mobile phone or a laptop computer, which ever it is, ensure it's standard and the software it's running is up to date because sometimes, out of date softwares is mostly the reason why some laptop computers lag or froze alot.
So I hope you learn from this incident and upgrade your system, this is if this is the same system you are using for your online activities so as to avoid such from occurring again.

If you ask me of my opinion then my answer is that it is you who to blame. You know that the animation did not play and yet you still press the spin button so that's the result of not being patient when you know that the device you are using isn't new which as you have explained that it is an old laptop. I don't know why you ask other people who to blame but it's very obvious in your explanation about what you did in the first place.

Honestly, its not always the player screwing up. There are some real shady siteas out there, you know? Games so rigged you would have better odds wrestling a bear.  So yeah, its not always just "play better or lose."  Theres a lot of gray area, and sometimes the house really is out to get you.

I think one of the mistake you made was the fact that you continue to click the spin despite the site being frozen and that moment they might have been some glitch but you endup falling as victim due to not being able to wait till the site start working fine , may be then you wouldn’t have lose that much or lose at all , so next time whenever such occur again just try to be patient and wait till the site start working again .

This is network issue from your own end and not even the poor form of your computer might have caused that. One the casino receives a command that you’ve clicked on soon, it will immediately activate and start to work but your connection that’s suppose to keep you connected to them, if it’s faulty, the casino won’t know and will only continue to work normally except you do otherwise in the process when your network is fully back. For this reason, I won’t blame the casino but your poor network connection for the loss you encountered.

Blame your old ass for not getting a better version or device, or better still, a new one since the other one got worn out.

So technically, you're trying to blame a casino for the malfunctioning of your "weak" laptop as you called it? Or you're trying to push a narrative that they shouldn't approve bets that have been placed already?? Do you have any idea how many thousands of people through different thousands of gadgets gambled at the same time, along side with you? Of course you're to be blamed 100% for bringing a wood to a gun battle!!!

I have almost identical experience where I set a bet but it does not instantly have the result due to an internet problem, to explain it, I bought a bonus buy in one of the  slot provider and after buying it and some spins from the bonus buy, my internet got disconnected.  After a minute or two, my connection came back, check my bet history, can't find that bonus buy history but my account was deducted of that bonus buy and did not receive the winnings from that buy.  I just shrugged the glitch and after a day or two, I found my account credited with the amount won from that glitched bonus buy.

I do not know if the same thing will hapen to you but I think it is better to just wait and check your bet history from time to time if you can see that glitched spin in your bet history.


I think there is a line on the Terms and conditions of many casinos that losses from glitch won't be refunded by the casino.  Better check if the platform you played have them, if not then you can probably file a support ticket about what had happened.

Sometimes situations arise where it's hard to know who to blame. But from what I understand from your situation, you have to blame yourself because this situation was created due to issues with your device and network. The casino system no longer knows the circumstances in which you clicked, whether you did it knowingly or not.

So in this case, blaming the casino will not get you any results because the casino had no weakness here, your device caused all the trouble.

What ever device you are using to gamble doesn't directly affect the site for any reasons, and they won't also account for the mistakes that you have done through your ends without them knowing what is happening from you or between you. It's assumed that everyone is gambling with a smart system or smartphone where they have equal access to gambling site, than you having to use a nearly broken system to gamble and when it crashes on you how do you now have to blame the site or are they in any means asked you to go use a nearly damaged laptop? So why should they be held responsible for your mistakes?

The casino has no knowledge of the type of device users use though they know if it’s mobile or desktop but they do not know how well your devices perform hence they are not in any way to be blamed because probably the system is programmed to or you some how might have set your gears to automatically restake for the next game hence your device hanging will only display in your views not in theirs so the casino is functioning as it should while you on the other end is suffering for your device incapability.
So for every reason casino has nothing to do with this.

You should know you're in the side with less power because casino have more power due to it's their business and they're richer.

Since you have less power and want to beat them, you MUST to make sure you're clean and right, if there's a single point of your mistake, you're in danger. They can flip it and make you get blame instead.

Honestly I don't see the point to know which one get blame, even if you know, it doesn't change the results of your bet or you get money over that.

There's no other thing to blame here, but your computer at least in my perspective, and how you shared your story.

Online casino doesn't care about your "gears of the game" or whatever laptop you're using. As long as your clicking the button whether the screen got stuck or not, the website will just see it as a normal bet coming from you as a gambler. Blame your WEAK laptop, and why would you even use a WEAK laptop in the first place? Can't you gamble using your mobile phone instead? Or don't you have any other computer to use? I mean I can't think of the reason why you're using a WEAK laptop, and you're using huge amounts of money.

Maybe I would suggest to you that instead of spending your money for gambling purposes, BUY A NEW LAPTOP FIRST and I mean A LAPTOP WITH BETTER SPECIFICATIONS than what you're using currently.

they probably can detect how well a device can perform whether the device can actually accommodate for the power needed to run the platform but that’s probably it because when we download apps or open websites they usually say if the device can’t open or use the said application but sometimes the device can only give enough power to open the application but not to effectively use it

if the website is the one lagging then it’s their fault but if it’s your device then it’s no longer their responsibility

I don't think it's the responsibility of the casino to make sure their gamblers are playing from gadgets that are quality or are in good condition. Why should casinos be looking after what gamblers are using to place bets from? I don't think that's within reason to blame casinos for such glitches.

Gambling isn't a right. It's an unnecessary luxury. Therefore, people aren't deprived of what they rightfully deserve when they couldn't get a smooth gambling experience simply because their gadgets need fixing. It's either they stop gambling or they get a better gadget. For me, it's entirely your fault.

The mistake will be yours. It is because you don't check your computer before you start gambling.

You can feel how your laptop works before you open the game page. If it turn slowly, you should restart so there will be more room for your RAM.

Casinos used their best hosting provider to serves their members the best. They also check their site performance regularly so they will know if something happens. It is your lesson so you should care about it so that it will not happen in the future.

Once we deposit money in a casino or decide on something, all the responsibility for whatever happens or whatever the outcome is rests on us. So, most people will agree
that there's no one else to blame but ourselves.

Because the casino, in the first place, doesn't force us to try gambling in their casinos, and you know that. Now, if we have a problem with the casino,
the blame is still on us because we were the ones who chose to gamble there.

The casino doesn't care what kind of laptop you have, how much the network is clogged, or how much the picture freezes on your laptop. The casino operates according to a certain algorithm, and it can only accept claims from the player if there are any legal violations on its part that can be challenged in court.
This is a sad story, but it is a good and expensive lesson in risk management. Anything related to big bets should have good technical support so that you definitely cannot blame yourself for financial failures if they occur.

I slightly disagree with you. The casino knows all the technical characteristics of the equipment you play on from start to finish. Ask how the casino sees that the player is using multiple accounts. This is found out not only by the IP address but also by all the fingerprints of the equipment and browser, including even MAC addresses. However, I agree that the casino does not know about the performance of your system or about the presence of viruses, which can also slow down not only your computer but also the network itself.

Wait, I think there is some contradiction here. If the casino knows the technical characteristics of the gambler's equipment, it can roughly estimate the system's performance. Isn't that right? Therefore, by comparing the characteristics of your PC with the recommended technical characteristics of the casino games, the casino can easily estimate the compliance of your equipment. That is, it can understand whether the gameplay will be stable and will proceed "smoothly".

Of course, this is only part of the picture, which will not allow the casino to see the whole picture, because the "dark" spots remain the Internet connection (quality, bandwidth), as well as the presence of malicious applications that you mentioned, and which will affect the performance of the system on which the gambler plays.

I have had similar experiences before, not on casinos but on other sites, and I always considered mistake to be mine as in having weak device that could not handle the site/app.

But, then again I think it would be nice from developers part to check for user device's specs first before allowing to proceed.

No. The casino sees the system itself, Windows, Linux, or Mac, naturally recognizes mobility, sees its bit depth, sees the screen resolution, country, languages, browser, video card, and much more. Read about fingerprints and the anti-fraud system. However, the casino does not see the slowdown in the browser, but it sees all the extensions that the user has installed. The casino is not obliged to hang its own rules for using the browser settings, which are sometimes slowed down by user settings, miners, viruses, or something else that causes incorrect graphics in the casino.

https://browser.vision/ru/blog/what-is-fingerprint

My friend is so unfortunate that you got that bad experience but try as much as possible running a network check up and any other things that need to be checked on your system before initiating any game to avoid this from repeating it self,  because the mistakes has been done and casino at their own end wouldn't want to bear responsibility for the lost involved. So the point is that you have learned the hard way and ensure it didn't happen again.

I don’t know who to blame, but I have experienced something unpleasant a few weeks ago while playing at a casino.
While playing on Android, the game crashed and my funds had already been deducted to buy bonuses.
I tried refreshing my mobile phone several times and it remained the same, until finally when I tried using my laptop, everything on my account worked normally (I was quite lucky this time).
The website creators did not design their website to anticipate every condition, so they cannot be blamed, including the players, because it is also impossible for players to anticipate that the casino where they are playing has created a website for conditions like the one you experienced.
This is just an unfortunate situation, perhaps you can check your betting history to see if that bet is verified, but there is nothing you can do about other things including asking for your money back.

According to the OP, they are aware that they are playing using a laggy laptop and in fact they are the one that just keep clicking bet despite it’s not going through due to lags.

It’s not about they didn’t know that they have weak internet connection rather they choose to play for unknown reason despite they are experiencing inconvenience on their game.

No matter how I view it, this is the player fault.

The game just played the way it was supposed to play, if game was bound to be a lose it would have still been a lose even without OP's laptop developing an issue at that moment. So, I was giving it a different thought and with what others has also said, if the game was bound to give a win, even though the device came up with that issues, O would have still seen that the result of the game was postive but he was not lucky to win the stake. He should accept the lose and not blame anyone or anything for it.

You have a point, as long as the bet was accepted then the fault should be from his system...it's obvious that that computer froze up which affected that particular round that he staked on, sometimes the type of device or gadget you use matters. If you are using a phone for example and the memory of the phone is occupied, it might cause a little malfunction and the phone might start slowing down, this can affect gambling activities

I completely agree with you. And I know that developers can really easily programmatically determine all the available capacities of the computer from which the gambler entered the casino site, or the smartphone. At the same time, I would like to note that smartphones have often become much more powerful than laptops of past years.

At the same time, I want to say that it is unlikely that the author of the topic is to blame for such an event, because rather the online casino should provide that the site should be easy to load and not use heavy images or outdated scripts, and also supported on all browsers.

System errors are indeed possible but in my opinion, these incidents usually occur more often due to the influence of the device or cellphone owned by the gambler, previously I have compared it with my friend by playing on the same site and the same type of game but with different cellphone specifications, my friend's cellphone is an old-school cellphone whose space is already full while my cellphone is still fresh which I just bought a few weeks ago and when playing everything is smooth on my cellphone but on my friend's cellphone as you said, the game movement is very slow and the most annoying thing is that there are often gaps in each round and clearly that reduces the fun in the game.

You’re right in a way but neither I’m I wrong here, the casino is capable of knowing much as your IP and type of devices or characteristics of your device but basically they only have limited knowledge of the characteristics because some level of knowledge about a user is considered a bridge of privacy, I also believe they have a system that only matches different IPs and MAC addresses then automatically flag them as one device or multiple accounts, because sometimes you will agree with me that casinos do apologize for wrong flagging due to matching IPs or addresses hence they have limited knowledge as I said earlier.

Many times this happens at home, due to network issues or weak devices, we often miss many opportunities, and we do not want to do things that can harm us financially, but due to device hangs or network disconnections, those things happen automatically, which often results in major financial losses. For this, just as I will blame a gambler, I will blame his device and network. That is why I will blame the gambler because he knows that his device is weak and can stop working at any time, so why did he start gambling without changing the device? On the other hand, if that gambler conducts his activities with a weak network, then it is a kind of negligence on his part because not all work is done well in a weak network, which results in us unwillingly doing things that we do not want to do.

I hope many of you will read this and they will be aware and they will refrain from using weak devices for all these purposes.

Exactly, I think I'm in support of this point you made, it's not the Casino's fault since the game is programmed automatically and act according to the command it was programmed it, moreover he mentioned that his laptop was weak so how would the casino be aware that he was using a weak laptop to bet on their site. I think the OP should learn from his mistake of taking risk with a device that doesn't function properly,  it's like being pierced with two swords, so the best approach to that not repeating again is to change the device or avoid betting with it else he might experience similar situation over and over, the sooner he changes it the better gambling experience he'll get.

So let's assume the reverse of the case, whereby you spin and saw that you won a huge sum of money, would you have blamed the casino or yourself for spinning even after noticing the browser got frozen? Because judging by what you said above about Spinning even after noticing the browser got frozen without refreshing the page back, then it slightly shows that you share in the portion of blame for what actually happened in such scenario. Because you had the opportunity not to Spin, but yet went ahead to do so. Hence, the casino is to share a 70% blame for not enabling it's platform compatible for all devices, while you are to share 30% blame.

Yes, the network and everything is well tested before playing with casino. But what do you think or do you ever know when the laptop may be bad? Since it is never possible to say. So anyone can always face such preparation, despite being careful. Just as I always be careful, but unfortunately, such a bad situation is sometimes with me. So I would never say this neglected accident. Because it is always unknown to everyone. However, if the device is very old then change the device first.  This will reduce the fear of losing money.

No, once you place your bet already, the casino can't stop it. Sorry to burst the bubble for you but you have a old laptop and most likely you know that it will lagging at some point and so it's done already.

I have one good experience though, it's not about the machine, but my internet. I place my bet and suddenly my screen freezes and then the dreaded gray circle appears which means it is trying to connect. But when my connection goes back, I have won my bet on roulette.

It just happened that you lose your bet, but what if you won? For sure you are not going to complain.

Yes it happens many times like it happens mostly due to weak network. I have noticed many times when the network is weak then we don't see the spins then we blame the casino although it is not right to blame. Yes it is definitely right if you check the network speed before going to the casino then maybe this wouldn't happen, I think you need to check the network speed first. Don't just blame the casino, thank you for your valuable comment.

The fault is absolutely yours even though with a weak laptop. Because had it been your laptop was well okay it would have been a different matter because is pretty obvious that the laptop was not smart enough. Honestly, as a gambler it's very essential to always use the right thing when playing gambling because is always a game of risk that normally required to be properly check before taking any action.

The problem is far from the laptop, it is most times the internet connection to the device. Its rare to see a laptop spec that cannot run an online casino without getting interrupted. If a mobile smart phone can run an online casino smoothly why wont a laptop with higher Ram and capacity run the casino. The fault like I said before is simply the internet connection, which may happen because of his location or from the network provider.

In situations like that, you can not blame the casino but rather the player should takes the blame and identify whether the cause of his problem is his internet connection or his device, until it is proven that the casino is the reason for his lose, he can not blame it on them and like I already said before, he should blame himself and his device because while his device was hanging, the game must have playoff.

Yeah, that's the point. Why even start gambling on a device that cannot even handle the large RAM that will be eaten by an online casino? What we should do is not gamble at all unless we find a way to play again on a better device.

It's actually all the fault of the gambler because he knows the capabilities of his own smartphone or laptop. If it cannot even load the whole page, that means the RAM cannot process everything due to the lack of memory power of his device. We are gambling with real money, let's make sure we are playing without any trouble on our internet and gadgets.

The casino system is operating perfectly and that's the reason why they wouldn't know if a customer device that he is gambling with is faulty or not. It's good as a gambler that we gamble with devices that are perfectly ok in order to avoid such problem when gambling in future. Anything that has to do with money shouldn't be what we joke with.

The casino offers you a platform to gamble on, not a device.all those are on the gambler if he knows quite well that his device has some kind of fault and would ruin his game. I've experienced sometimes a kind of network glitch when I'm gambling, and honestly it's really annoying because some games which you were supposed to exit at a particular point is left to run and eventually you loss.
Back then I would blame the casino because it seemed to always happen after you make certain amount of wins and then try to risk bigger. But these no use blaming anyone. It's a game of risk and loss so we have to accept it...

Well, despite experiencing problem in your laptop, you still decided to press the spin few times. For doing so, it's already your fault unless other gamblers also experience similar problem at the same time. Then probably there's an error on the casino's end. It happened to me many times as well, the result is indeed disappointing.

Of course there's no question. Unfortunately, when problem like this happened, the result is often not what you want it to be.

As others have said, the error occurs because you are using a weak device that prevents the casino from delivering its best experience to you. If that happens and you incur losses, the casino cannot be blamed, as it is not their responsibility to monitor the devices used by players. The casino only provides a platform where users can play, and they have already conducted tests beforehand to ensure a low likelihood of errors. However, if network issues or the user’s device cause a poor experience or even losses, it is not the casino’s responsibility.

In most of the new online casinos, they employ some protective measures, like you can come back and continue from where you left off if your internet struggles in between the bets. However betting with shaky connections or with laggy devices is just like casting the dice to the wind.

Denying the possibility of that risk is pure negligence. The best advice one can give is to find a stable setup, stick with dependable gear & test your equipment before you go to the stage. Handle your tech like a stake because when it craps out in the middle of a game, it won't be lady luck that did you in, it will be your own lack of planning.

I had the same experience as you @OP, a long time ago (maybe 2-3 years ago, I can't remember for sure). At the time, I was playing at Roobet, playing their original game (Roulette), and there were only 3 color options: bronze, silver, and gold.

- Bronze for x2
- Silver for x2
- Gold for x14

At that time I made a fairly large deposit because I planned to play long & when I saw consecutive bronze results, I then chose silver for the next round, but after that I saw the UI froze, I thought that my bet was void & to vent my frustration, I continuously clicked on the option for silver. What happened next? It turned out my bets & frustrated clicks were counted, the result was also bronze. I was really upset because I lost my entire deposit in just a few minutes.

My conclusion is that it's all our fault, because we were playing on an incompatible device, which made our gameplay unstable. Furthermore, you don't need to dwell on what happened, because you can't rewind time & your bets are already valid.