Bitcoin Forum

Blockchain.com supported (http://) my country's currency recently, but their email today let me know that you may not have control over your fiat on the wallet.

https://www.talkimg.com/images/2025/09/12/UCHHlc.jpeg

I am not using the wallet but I did not unsubscribe from receiving email messages which has been the reason I was also sent this.

https://www.blockchain.com/learning-portal/lessons/crypto-wallets

That update has to be a segment for the exhanges service, that's their custodial wallet. Blockchain wallet provide two services, one for non custodial where everyone can withdraw and send their coins anytime, they also provide a custodial service where they help you keep your coins. I believe this update is for their custodial service.

Unless I am missing something here, the message is just announcing a maintenace. Nothing more.
I am not a fan of blockchain.com and due to some obvious reasons, I would recommed everytone to avoid it, but such maintenaces are normal in custodial services.

All custodial services are the same and they have full control over people's fund.

I got similar message yesterday around 17:28 GMT +1. Since their emphasis was on the fiat withdrawal for the same region then obviously it means selling out our control and certainly the will be an update on their KYC requirements before withdrawal which i believe is the key reason for their unavailable withdrawal service for the region.

It’s just the exchange service, I also got same notification as mail this evening around that timeframe.. I believe it’s mainly for customers around some regions..  Every exchange do roll out same notification as mail if they are doing some maintenance and upgrade so it’s pretty normal I guess.
 That being said said, I don’t use the wallet neither do I use the exchange for a very long time and I’m not planning on using it anytime soon unless I hear some good reviews about their exchange with the current support for my country..

When I got that notification I just slid by it because this is normal for most CEX wallet most especially those that support Fiat deposits and withdrawals, blockchain.com just started supporting some Fiat currencies and at that KYC need so that brings with it all the mentanance needs.


We are going to be seeing a lot of this kind of interrupting mentanance times out like that that can affect both withdrawal and deposits.

I received the email to verify my account to be able to use their P2P services, I did not pay attention to it because I already knew that such platform is not to be trusted. They may be one of the early wallets but they have been known to be closed source which is dangerous to use. Suspending withdrawal will not be far from security breach which is what I expect from such platforms.

It's funny that I have one of my emails registered to blockchain wallet that I haven't used for ages, but I didn't receive any such message. The only recent messages I saw are of claim a certain airdrop (that was around 27th August 2025)

I think the part that handles the fiat processing (deposit or withdrawal) might be a third party so yes, it's custodial and you have no complete control over the funds

I think the message was sent to those who have verified their identity for using their exchange.
As mentioned in the OP, the message is related to fiat withdrawals. The fiat deposits/withdrawals are available for you only if you have passed their KYC.

Doesn't necessarily need to be a third party involved in here because it is quite common on most exchanges where fiat deposits and withdrawals are supported and it's probably due to an issue with the bank and the one who processes the payment for the particular fiat currency but it is a point of concern when these maintenance go for days and without mentioning any deadline.

That's a normal announcement for most web wallets and exchanges; they're announcing it in advance to inform the users that they'll have a quick maintenance setup. While blockchain.com is a known web wallet, having an exchange now makes them announce this, and I think that's solely for that platform feature they have and not for the wallet itself. The problem here is if someone who's got a fund there and needed it immediately, and out of nowhere some announcement like this comes and it's a perfect timing for your schedule, you have to wait for you to withdraw your funds.

They made it clear in the message that all other services remained functional. Also, the maintenance is not from their own end but from their partners (suddenly informed them of unplanned maintenance) more like emergency maintenance which they didn't plan for initially. There are two things involved here: firstly, it's not longer new that keeping your funds in exchange wallet deprived you absolute control of your assets and secondly, your privacy is at stake. The blockchain.com will definitely share your KYC documents with their partners if need be. Although, nothing is new here regarding exchange services, they have full control over your assets and determine when you can have access to them. You either stay away from them or bear with them in a case like this.

I don't think they're the main liquidity providers; this could mean the unavailability isn't experienced by the blockchain, but by the banks/services they collaborate with. It's not a new concern, really; you won't be able to control your digital fiat wherever you store it.

Better to stay away from them. We'll never know if some cases will have their funds locked even if they have already undergone full KYC. That's the huge risk with all of these centralized platforms, whether web wallets or exchanges. They have full custody of our coins once we use and deposit them. Another thing, they could announce that they're doing something from this maintenance but could do other things while it's ongoing unannounced.

I haven't used a blockchain.com wallet in a long time, probably the last time when they were still on .info. Did they switch to custodial?
As far as I know, I had access to the private keys there

Blockchain.com wallet is still non-custodial. It gives you a BIP39 seed phrase and you can have access to your wallet using other softwares.

In the post you quoted, I was referring to the blockchain.com exchange. The message OP received was also related to blockchain.com exchange, not their wallet.
If you want to use their exchange, you have to verify your identity and (like many other exchanges) give the control of your funds to a third party.

Ok, thanks for the clarification. I really haven't used blockchain.com for a long time, not even their explorer to check a transaction.

The final point is that yes, it is possible to have a wallet there, but not to be an exchange user unless conditions such as KYC are met.

"Partners" here sound like liquidity providers, so if they are having some problems with their withdrawal system, then it is natural that blockchain.com withdrawals are disabled.

May I ask why anybody is still using this service though? Even if you just want to use their exchange, there are so many better exchanges out there that don't seem so fragile.