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I wanted to share my negative experience with using weiss.bet casino to warn other users of potential issues they can experience while using this website.

I lost small amount of funds there, but it can be warning to others because my loss of funds revealed some issues that can cost someone else thousands.

First of all I encountered this casino when I won their BTC price prediction contest (https://bitcointalk.org/index.php?topic=5483813.msg65739864#msg65739864).

After winning the competition reward was deposited on my account. After that I noticed that couldn't withdraw button was unavailable and that on withdrawal menu there was no information about minimum withdrawal limits.

There was only information that I need to deposit more funds in order to withdraw what I already had on account.
https://www.talkimg.com/images/2025/09/21/UQUROI.jpeg

That is first thing that should trigger my internal alarm, but I just proceeded.

As there was no information about minimum withdrawal limits I had to contact their customer support, where they told me that minimum withdrawal limit is 50 USDT.

Then I realised that, in order to withdraw my prize I'll have to make deposit, wager the deposit and only then withdraw it alltogether.

My next question for customer support was how much wagering was required for new deposit in order to withdraw it and their answer was that all deposits should be wagered once.

I also asked if all games count towards wagering requirement equally. Their answer was positive, so I deposited around 50 USDT and planned to wager it and withdraw it along with my prize.

https://www.talkimg.com/images/2025/09/21/UQUfOD.jpeg
_{*note - I asked customer support about 40 USDT deposit, but deposited 50 USDT in the end}

After wagering around 20 USDT on dice game ("Robo dice") I noticed that there is no information about wagering progress anywhere, so again I had to ask customer support to give me correct information. To my surprise they told me that I wagered only 1 USDT. At first I thought it was lag in the system and that I'll have to wait a little for system to update my progress and I continued with my wagering. When I was 100% sure that I wagered more than 50 USDT (I counted every bet) I tried to make withdrawal but it rejected.

I asked customer support again what is the issue with withdrawals and they told me that I wagered my funds using "systems" and my wagering will not be taken in account.

In all that wagering I lost all prize funds and was left only with my 50 USDT that I deposited in order to get the prize.

Then again I had to contact their customer support as the reason of rejection of withdrawal was not defined.

Their answer was that I can't withdraw it because I was using "strategies" and I should wager in principles of "even game" and that my wager so far will not be taken in account. They also added that I can complete my wagering by playing slot games and that I have take in account "principles of fair play". They also ignored my questions to direct me to the rules and to explain what they mean by "strategies" and what does it mean to play "fair play" on dice game.

https://www.talkimg.com/images/2025/09/21/UQatLa.jpeg

After that I tried to play slots, lost prize funds and was left only with my deposit which I deposited in order to withdraw prize in first place. I thought that I can at least withdraw my own funds at least, but my withdrawal was denied again. After that moment I was completely sure I lost my deposited funds. It felt like elaborate scheme of "Nigerian prince" scam after that, where you have to send scammer money to unlock the bank account and be "rewarded"

After all of that customer support asked me to go trough KYC process, which I was nof feeling comfortable to do - if they play games like that to get 50 USDT who knows what they do with my private information?

I consider all funds deposited as lost and one more lesson learned, not to deposit anything to casinos I don't have positive experience with.

So in short these are red flags on Weiss.bet casino and be very careful if you plan to deposit anything there:
   1. There is no transparent way to know some basic information  like minimum withdrawal limits and wagering progress
   2. Arbitrary accusation of using "strategies" in playing casino games (whatever that means)
   3. Arbitrary deciding which bets count toward wagering progress and which don't
   4. Misleading information from customer support before depositing funds

I had luck that I wasn't burned too bad, but I can imagine someone depositing few hundred or thousand in crypto and then be unable to withdraw his winnings because customer support didn't like his betting strategies.

I don't expect to receive my funds back as I'm aware who I'm dealing with, just want others to learn from my mistake and be aware of red flags this casino has.

If you were one of the winners of their BTC price prediction contest, how does it make any sense that you’d have to deposit funds in order to withdraw your prize? This is very strange. Also, what strategies did they accuse you of using? They should have clarified this to provide more transparency instead of using vague excuses to deny your withdrawal.

I also see no reason for them to refuse to withdraw your own deposited funds or require you to complete KYC, especially since you are dealing with such small amounts. I will send a message to their representative account on the forum so they can come here and clarify the matter.

Their representative account on the forum: WEISS.bet (https://bitcointalk.org/index.php?action=profile;u=3602103)

Their official announcement thread: WEISS Crypto Casino | 350% Bonus + 260 FS Welcome Pack (https://bitcointalk.org/index.php?topic=5483813.0)

Stupid support... they didn't know to tell you that Weiss is KYC mandatory. You can't withdraw any funds if you don't complete KYC...

https://talkimg.com/images/2025/09/22/UQA6Pc.png
https://www.btcgosu.com/review/weiss-casino/ (https://www.btcgosu.com/review/weiss-casino/)

I am Gosu there, and I have almost 60k WEFT tokens. I believe it will be funny when I decide to cash them out because I am sure there will be some little tricks & rules about it... But I will deal with it when the time comes.

So, I doubt it's a scam... I think that the support agent mixed up casinos in his mind, and he didn't know how to give you the right answer...  they are all idiots, as it seems. Among other things, I had a "thing" with poker (you can check the Wiess ANN thread), and their support acted so stupidly that I decided to stop playing after that...

By the way... I am not a guy who likes to read ToS, but luckily, there are others (many forum members & BTCGosu, for example) who are more detailed, and before registering, they check ToS. And I believe that even I mentioned a few times that Weiss is KYC mandatory in their ANN thread.

Sorry for your bad experience with Weiss, OP.

I found in their bonus terms that bets on Dice contribute 5% toward the wagering requirement. So, this is probably why the support agent told you that you had wagered only $1 while you had actualy wagered $20.
Did you make low-risk bets (bets with high winning odds)?
Also, according to their terms, Kyc is mandatory before you can withdraw.

They should have been more transpaent on their contest announcement and made it clear that winners need to make a deposit and complete the wagering requirement before being able to withdraw. However, I believe the reward should have been credited to winners account as real money not as a bonus.

yeah, this is bullshit.

a wager is a wager, and last time i checked no casino ever has special wager requirements for raw balance, it's normally just 1x (sometimes higher) before you can withdraw.
i literally have won multiple contests on different casinos (on the forum and outside the forum), and i would just bet on dice with $0.01 on a 98% chance to clear the wager to be able to withdraw if i wasn't feeling like playing.

the bets from your 50 USDT deposit should have counted at 1:1, i mean, their own terms say that.

https://talkimg.com/images/2025/09/22/UQAbId.png (https://weiss.bet/apb)

that should only apply to bonus money, not raw balance he deposited.

https://talkimg.com/images/2025/09/22/UQAOUz.png (https://weiss.bet/apb)

they are not even following their own terms ffs. what a shitshow over $50.

I don't expect that I'll have any of the funds back, but I'm curious to hear if there are any excuses for big lack of transparency. To be honest I felt like they cheated me because they told me one thing before deposit, and after I deposited funds they changed the story completely. And there was no clear information about important things that should be clear in every casino, I had to contact customer support for every bit of information. This just feels like a scam.


It is normal that casinos have minimum withdrawal limit, it depends on cryptocurrency customer is using but at  most casinos/sportsbooks I used it is around 20 USDT. Sometimes I also had to deposit my own funds in order to meet minimum withdrawal requirements on other casinos too, but I don't find that part problematic. My main issue is lack of transparency and dishonesty as well as arbitrary accusations.


I got the feeling that that guy at customer support was annoyed by me asking questions and he decided to "punish" me with kyc obligation. There is no chance I'm giving my personal information to that scam casino, who knows maybe they sell it and even if they don't who can guarantee safety of collected data when even their customer support give false and conflicting information.


I wish you good luck as you have way more funds locked there than me. Hope my example will help someone else to save his funds from this site.



I wish I read more about this casino before I deposited anything , but I wanted to withdraw funds as quickly as possible so I just deposited in order to meet minimum requirement. Retroactively I should have been smarter before depositing anything into casino I have no previous experience with, but I didn't expect them to lie over 50 USDT.


The reward was credited in form of USDT deposit and I guess if minimum withdrawal requirements were smaller I could probably withdrawn the reward.



In all casinos I previously played it doesn't matter which game you play as long as you wager the deposit 1x it should be ready for withdrawal. I think this is because some law against money laundering. But I felt something was off from the beginning, thats why I asked them direct question if all the games contribute towards the wagering. If they were honest from the beginning I would have avoided depositing anything and just have left prize funds untouched or tried to multiply them on games.


Thats cheap lesson if it helps inform other members to avoid this casino ...

Thank you for the clarification. You said the withdrawal button was grayed out, so I thought you had received the reward as a bonus. The withdrawal limit is also too high compared to their competitors, so this is another thing they need to fix (not to mention the withdrawal delays that iv4n complained about).

Someone posted the link to this thread in their announcement thread. Hopefully, they will read it and come here to clear this up. The least they could do is to refund you the $50 you deposited.

Since I am Gosu and I knew the terms, I am verified. I have a weak spot when it comes to casino tokens...

I have already used some "hard words", and I criticized their support & other things in their ANN thread... And you could contact me at any time for additional info, PM, or there in the thread.



As I said, we will see... sooner or later. :)


:) Researching is good... I still don't read casino ToS, but when it comes to bonuses, I read bonus rules a few times before I make a deposit. I have been burned so many times you wouldn't believe it, and now I read it every time... :)

У Cpбиjи кaжeмo: "Учимo дoк живимo". У Pycиjи кaжy: "Beк живи, вeк yчи".

Since you are OvcijSir I can play with words... and by the way, not many people like cheese from sheep milk... or meat...

PS I would trade "Ovcij Sir" for " Ovcije ustipke"... Those who haven't tried it don't know... with some nice wine... :)

Sorry for some fun... :)

When it comes to wagering your deposit, it should count the wager from all the games. But when it comes to wagering the bonus amount, most casinos count only 10% or 20% of the wagering from the dice or in-house games. Also, some casinos count 50% of the wagering from the table games and live games. But they do count 100% from the slot games. So it is strange that weiss.bet says the player only wagered 1 USDT after wagering $20 USDT. Also, they count 20% for a reason. It is because the player can use the "Wagering" strategy (Aim to wager only) to complete the wager. So instead of complaining that the player used strategy, they just should say that we counted 5% of your wager from the dice game.

This case reminds me a lot on those scam exchanges that force you to first deposit before you can ''withdraw'' your coins  :P
I don't know if this casino is a scam, but I would surely not trust them after I saw so many issues with them.
I am interested to hear what weiss.bet team has to say about this...

I don't really expect them to send me back my funds, I also spent some of deposit on slots and I have less than minimum withdrawal requirement. I also don't plan to do kyc so I doubt they'll send me back funds without that.


They pretty much deserve hard words because of how they run their casino. And thanks for offering help I'll sure keep it in mind to contact you for help. Your website is great I wish I knew about it earlier it would be of great help, but it's strange to me that on the site weiss has good reputation mark checked, maybe it should be updated :)
https://www.talkimg.com/images/2025/09/23/UQQJQJ.jpeg



They also have a rule that when you get bonus, for example 3 USDT and wager it completely and win for example 80 USDT only 3 USDT are paid on the wallet. It is pretty misleading and unlogical.



In Croatia we have similar saying "Covjek uci dok je ziv", thats really true specially in crypto :D

There is a funny story about my nickname, why it is ovciji sir, I love cheese and when creating account I didn't have idea for the nickname, and there was one roll of sheep cheese on my desk besides my laptop, so I became sheep cheese :D

I'll have to try ovcije ustipke , to be honest didn't know about this food up until now, just googled them and they look delicious, thanks for recommending :D


I also wonder if they have some some sound reasoning for practice like this, I also purposely asked questions before deposit about potential issues I thought could be encountered. If they told truth in the beginning I'd avoid depositing anything there.

It's not my site. Sir @Efialtis is the boss... I am just a "player"... whatever that means. :)


Max win rules are totally unfair, and nowadays I see this rule in some casinos around. By the way, Weiss has a x60 wagering requirement for cash back. Inasne... I wrote about that in their ANN thread. After so many years of playing in so many casinos... I get $5 cashback, and I have to wager it x60?


Just stay positive & enjoy life! :) Good luck & don't hesitate to contact me if you think I can help somehow... :)

Weiss.Bet broke its own rule regarding deposit requirements. In their Bitcoin prediction contest (https://bitcointalk.org/index.php?topic=5555942.0), it says that no deposit is required. If they ask you for a deposit, they were lying and they aren't respecting their own rule. They might play word games here and attempt to make it sound like you don't have to deposit in order to participate in the competition, but that makes no sense. Why would you need to deposit to participate in a free competition?! It's free.

About the wagering requirements.
It's sad, but you shouldn't trust what costumer support tells you. Casinos hire the cheapest people, pay them badly, and some have no idea what they are doing. They can handle only the common and simple tasks. A casino's terms and conditions have priority over the words of a support rep. If I were to look in the TOS, I am sure I would find that different games contribute differently to the bonus wagering requirements. What the support agent told you is wrong.

Your real money deposit must be wagered before withdrawal. That's normal. It's usually 1x on casino games. For sports betting, this can be anywhere from 0.5x to 3x in some bookies. Unless they have some weird rules limiting you how you wager your real money, you should be able to play with it any way you want. Different game contributions that apply to bonus money shouldn't apply to real money deposits unless stated differently in the terms.

Regarding KYC.
They don't mention the need for KYC in their contest thread, but they also don't say that it's not needed. They wouldn't want to mention that it's mandatory because that would limit the number of players that participate in the contest. If the casino's T&Cs mention they are mandatory for withdrawals, then sadly you have to accept that.

They are yet to come.
I would have suggested DT member to tag their profile by now after reading the thread and seeing they did not responded to this thread yet. But a positive review from iv4n forced me to think about it again. He said some positive things about Weiss.bet. I understand that their support is worst, but I have to admit that their rules are worst as well. I would recommend people not to use this casino because of such shady rules. Making a deposit before able to withdraw the funds is a red flag.

I contacted them yesterday, but they still haven't replied, even though they're active on the forum. They also didn't pay attention to what @examplens and @iv4n posted in their announcement thread.

Their delay in resolving the issue is making the problem worse and could affect their reputation on the forum. If they don't respond in four hours (until the 24-hour period is complete), I'll tag their account. I'm not against them as a company, but against their delay, lack of engagement with the issue, and failure to answer the questions raised here.

Also, during this time, I'll mention @holydarkness if he can intervene in this matter to help.. His involvement would be appreciated.

https://www.talkimg.com/images/2025/09/24/UQ67Xq.png

Hello everyone,

First of all, we would like to sincerely thank the author of this post for sharing their personal experience with WEISS.BET in such detail. We understand that it takes time and effort to describe a situation thoroughly, and we greatly appreciate that. Feedback like this is very valuable to us, as it allows us to take a step back, reflect, and see how things are being perceived from the player’s side.

At WEISS.BET we always aim to provide an environment where players feel comfortable, informed, and supported. We realize that sometimes certain aspects of our communication or explanations may appear less straightforward or may leave room for misunderstanding. Even though all necessary information is available, we recognize that it is equally important how it is delivered and how easy it is to follow.

We want to assure everyone reading this that we are constantly reviewing the way our guidelines, rules, and processes are presented. Transparency, consistency, and accessibility of information are key priorities for us. When feedback highlights that something could be communicated in a simpler or more structured manner (or just better), it becomes an opportunity for us to refine and improve.

Every comment from our players, whether it is praise, suggestion, or constructive criticism, plays a role in shaping the overall experience we provide. This ongoing dialogue is what allows us to move forward and adapt to expectations in a way that feels fair and balanced for all.

It is important for us that players know we listen, we take notes, and we care about the impressions left by every interaction. Our goal is to ensure that future experiences are as smooth as possible and that potential confusion can be reduced through clearer communication, better-structured guidelines, and improved support practices.

Regarding the situation as a whole, we would like to note that there might have been certain inaccuracies or misunderstandings on the side of the Support Team. In order to provide you with the most accurate and complete information, we will take some additional time to carefully review all the details.

Within the next few days, you will receive a follow-up message to your email, where we will address your questions more thoroughly.

Once again, thank you for bringing this matter to our attention - your feedback is helping us improve for the benefit of all players in our community.

Coming here from a summon, a bit too late as I have to handle IRL matters, and I see that the case has been addressed and my presence is no longer needed.

WEISS.bet, if I may give an input though, might be a nice idea to keep the overseers a bit updated of how your system works and what happens in the following days, given the topic here is the transparency of your bonus system and you aimed for clearer communication.

Maybe I described situation badly, but they didn't ask for deposit, I deposited my own funds to meet minimum withdrawal requirements, as the prize funds were too small for withdrawal. I don't have problem with that I had to deposit my funds, but with strange and untransparent wagering progress.


The problem with this casino is that information about wagering progress isn't displayed anywhere, so asking customer support was only way to know about my wagering information and they had to check it every time manually.



Usually in every casino I played it is normal to wager 1x and I believe it is required also by anti money laundering laws, but I felt something is off about this casino and that's why I explicitly asked what is wagering requirement for deposit. After that they didn't took in account bunch of wagering I have done (the excuse was for not taking wagering in account was that I was using "strategies") and I couldn't withdraw my own funds (even after I spent prize on wagering).



This with KYC is cherry on the top, I don't plan to do the KYC and I admit this is my mistake that I didn't check their policy about it, but also it should have been mentioned on their contest thread.


Thanks for generic AI generated answer

https://www.talkimg.com/images/2025/09/24/UQR5LG.jpeg

It would really be better if you didn't respond at all.
An AI-generated post that told us nothing only shows that you have no respect for your users. This just further shows the amateurism in your work.

https://talkimg.com/images/2025/09/24/UQReLo.png

And from my side, they are very close to tagging them with reference to this case. With their latest answer, they're closer than they were, but let's see what their final answer will be.

exactly, and i checked their terms, and they don't have any rules limiting how you wager real money, so they just made shit up because they didn't like how OP was wagering.

no respect for their users, or the members here in the forum.
you think by using AI they will at least attempt to reply with something good. but nah, they just kept saying the same thing in different words (did they even read this shit before posting?).

but oh well, the shitshow continues.

All this is irrelevant fluff. You wrote a lot but without saying anything. Or, as ovcijisir believes, you had AI write it for you.

I see. So you deposited voluntarily. I thought they asked you to do it as one of their requirements before you can request a withdrawal. Thanks for clarifying.

You should be allowed to gamble with your deposit any way you want. It's not bonus money. They can make you jump through hoops to turn your bonus funds into withdrawable money just like any other casino does, but your real money is yours to play with according to your taste. Legitimate casinos shouldn't interfere with that.

AI generated response
That should explain the full formality in the language. Though I can't see it before as some of my casino contacts are that formal, while others are very friendly and talking in casual manner [when we're not taking about cases and/or waiting for their end to update them with a result for a thing I ask to investigate].

The tag
So uhh... basically it's a quite tricky case and tag, given the thread contain two cases, where in "micro" the OP wasn't made full and felt scammed and, the other, in "macro" the transparency of the casino and their bonus and deposit and withdrawal and betting system and all is questioned.

Uhh, overseers, mind to wait a little? See if I can get a hold of their rep in a more direct means of communication and sort those points above and get them to explain and/or improve their transparency in everything?

Hello again, everyone,

We would like to clarify that our previous response was not generated using AI.

We can understand why the style might have given such an impression, but our goal was simply to keep things clear and respectful.

We also want to emphasize that our Support Team will individually email ovcijisir to provide further clarification.

We hope that this communication will ensure that the questions raised are answered properly and show that the issue is being taken seriously.

Thank you once again to everyone who contributed to this thread.

We greatly value your time and the feedback you shared with us.

Whether or not AI was used in the previous response, the most important thing is to be more clear and professional in handling customers. If your intention was to make things clear, you should have explained that publicly without communicating with the player individually through email.

Also, once again, if you are going to hold a contest on the forum, you should clearly explain the rules and conditions to the participants. There also seems to be a weakness in transparency and support , so I advise you to hire additional staff if you truly care about customer satisfaction.

What truly distinguishes the casino is its customer service, the smoothness with which it handles issues,  the experience it has in solving problems, and its ability to answer player questions correctly and competently.

We hope you will respond to this player as soon as possible, and if there is a possibility of compensating him, that will also be to your advantage.

First time I have heard about them from your accusations thread. I have read your accusation deeply and realised actually they have tried to motivate making a deposit and losing funds. So that they really don't need to withdraw it, and you might make more deposits to recover your lost funds. But luckily you haven't lost all your funds on their platform by gambling, but unfortunately they scammed you eventually. It seems their intention is to scam gamblers somehow; it doesn't matter what their scamming strategy is.

However sorry for your losses, but you bought a lesson. And as a bonus, our community knows about their scamming strategy. Anyone going to play at this scam platform should do a little research and might find this thread on Google as well. So your thread at least will help some of the gamblers who are quite careful about choosing the right platform.

I think that it is in the best interest of community to publicly address issues that impact every player (untransparent wagering progress, unknown minimum withdrawal limit, false information from customer support).

You missed the main point of this thread. It was not for me to "seek justice" but to inform broader community about the problems they can encounter by playing on your casino.


So you hope that the questions only you can give answer to will be answered answered properly?

And as showing that the issue is taken seriously, with your previous AI generated answer you showed exactly the opposite.

I don't mind waiting a little for you to investigate this issue thoroughly, and I really hope that you will give some reasonable answer for the issues I experienced by using your casino, but for now I would recommend anyone to stay away until issues are resolved.



I also have that impression, but I'd like to hear their point of view, even though I'm 99% sure untransparency and scammy tactics are part of Weiss.bet business model.


I also view this situation as lesson learned, and purpose of this topic was to expose issues Weiss has (intentionally or unintentionally thats up to them to say).

Also how come other casinos have transparent information and only weiss has it hidden. I get the impression that they hide this information on purpose so they can tell "you haven't wagered enough".

I'm really curious what the excuse for such business practices will be.

Another lie.
No one writes these wall of text just to address a simple issue. When I read your response, I knew it was generated using a tool. I also checked your post using a tool, and yep, the result was positive. I just wanted to write about it, so I scrolled down and noticed that I am not alone in seeing that the writing was generated using AI. Furthermore, you don't need a few days to check what has happened and why your support asked him to deposit to be eligible to withdraw.

You need to pay attention and write using your brain instead of AI. You should not ask players to make a deposit to be eligible to withdraw their funds. Also, the wagering system should be adequately explained.

Quoting this part as it is quite relevant and resonates with part of my own post I quoted below,


So, overseers, I've try to reach the casino and ask them to perhaps share the story from their side. With a more direct and interactive means of communication preferred but I'll have to make-do with PM as they prefer to communicate by PM. I am offering to listen and understand their side, so I can convey and clarify to the overseers of this thread, yet welcomed them if they prefer not to [hey, less headache for me]. And they informed me that they will address the matter personally and directly with OP.

So, OP, unfortunately that's the extent of what I can do. Hopefully you can help us understand how their mechanism works, as well as other transparency demanded in this thread, upon finished exchanging communication with them.

thanks for sharing and really sorry to read about your unlucky story.
the whole story seem about a fishy casino. that's why I avoid to play casino that send reward to an internal account and not directly btc account.
Plus wagering requirement or deposit needed should be clearly defined in terms of the bounties :(

Thank you for your good will to try to mediate in this situation, I'll sure pay attention to e-mail and they'll hopefully send some explanation in following days.

Ill put information on this thread if they will send mail, and if they do I'll elaborate their answer and their explanation of this problem.


To be honest I played a lot of games and won some prizes that sent reward internally and didn't have any problems, but those were reputable casinos that are on forum for years (sportsbet, whale, bc.game), only with Weiss.bet I had issues like this.


Thats the main issue here, they are so untransparent that you have to contact customer support for every bit of information that is in normal casino usually displayed.

And if you contact customer support they give false information and give arbitrary accusations.

Just don't do this.

How long does it take you to solve a $50 situation?

It is unclear why you need additional time to explain the controversial "strategy", and you punished the same strategy immediately.

dude, 6 out of 7 AI detectors say it's 100% AI generated. let's not go there, it already a bad look using AI to respond, don't make it worst by denying it.

what i also want to know, is it really worth destroying your reputation on the forum over such a small amount?
if it were me, i would just refund @ovcijisir deposit + throw in a few $$ extra as an apology for the situation. why they are not doing that is beyond me.

I don't really expect them to make any refund, and if there were kyc included I would certainly avoided it. I wouldn't like to trust them with my personal data.

I'd hate to see anyone else being scammed like myself and I think this thread rised awareness a bit about problems in this casino.

Also I've been skimming the reviews on Trustpilot (https://www.trustpilot.com/review/weiss.bet) and I saw a large number of negative reviews with large range of issues, mostly very lengthy withdrawal process or even refusal to withdraw the funds. And all the positive reviews look like fake one liner sentences, and I'm convinced that 4 and 5 star reviews are paid feedback.

It's been three days already, and we haven't heard back from them. It is plausible that they posted the previous response using AI, which they probably didn't even read. They don't need three days to explain what happened and why. Any reputable casino would credit $50 to solve the situation instead. But I don't see any positive intention from them. They just wanted to cool down the situation with a post.

I don't know what to expect. OP already declined to do the KYC on their platform, and he does not even expect them to refund his $50. So now, it is up to the casino to come up with a decision instead of delaying a response. @OP, please let us know if they send you any email about the situation.

I didn't really expect them to answer so soon, it was weekend after all so they probably wasn't working in full capacity, but I guess I will get some response this week...

In the meantime I managed to multiply my funds again to the amount that is big enough to meet withdrawal requirement so I'll probably try to withdraw funds later today or tomorrow.

In any case I'll keep people who are watching this thread updated in case of any new information.

So I waited for one whole week to get some feedback about my issue. I think one week was more than reasonable time for support team to check the details about the issue and provide feedback information. I think it is about time for one neutral tag to warn other users about the lack of transparency, false information from customer support and arbitrary decisions of which wagering type counts towards wagering progress and which not.

As I said, their AI-generated response has already proven that they do not actually care about this case. They have just posted an AI-generated response in this thread to de-escalate the situation, and they are done. They promised to update you via email within a few days, but it's been over a week without any response from them. It is now proven that they just posted some empty promises here, which are not even their words (AI-generated).

You should move forward and leave them feedback so other people are aware of their bullshit behaviour. At least we expected them to explain what they meant by the strategy.

I gave them neutral tag, just to inform potential customers what can they expect if they deposit funds there. And I think that I'm being more than tolerant by not giving negative tag. Hopefully they will do something about transparency and use this feedback to improve quality of their website. I also hope they don't have this website set up deliberately to scam people like this.

I received e-mail from weiss.bet yesterday and unfortunately I must say that I wasn't surprised by it's content.
They just quoted their TOS and sugar coated them in AI generated text.

The most interesting part of the e-mail:

First, for some reason they had to emphasize that thay do not find me responsible for breaking the rules? There was still no explanation about accusations about using "strategies".

Second, they admitted that their customer support gives out inconsistent information, but of course they didn't took any responsibility for that, they just promised that they will use my feedback to improve their system (btw. AI detector detected that this part of the text was generated by chatbot, so I think this is just AI feel-good-sugarcoat and not genuine feedback).  Edit. When I independently paste those sentences, and not whole e-mail, it doesn't detect any AI, it detects it only when I paste whole e-mail, so there is possibly that the e-mail is written by human...