Bitcoin Forum

What happened::
On April 24, 2025, I attempted to exchange 3.08 ETH through the criptointercambio.com exchange service integrated into the Exodus wallet. After transferring the funds, my ETH was blocked. I provided all the data they requested for KYC/AML verification. After waiting for 3 months, the service offered to return only 1.13 ETH, withholding $5,500 without any clear justification. All my attempts to challenge this decision were met with only boilerplate responses.

Scammers Website Link:
https://www.criptointercambio.com

Reference Link :
[https://www.trustpilot.com/users/68d39c487b741c75b6a0c4b2]

Amount Scammed:
3.08 ETH

Payment Method:
Ethereum (ETH)

Proof of Payment:
0x8f90f71199eeebb71e154a3e65e97e7397f5692889405edff4132980d08bebfb

PM/Chat Logs:
[https://limewire.com/d/R9kXd#Jth4F3qlWt]

Additional Notes:
- I have already filed complaints with the domain registrar (Namecheap) and hosting provider (Cloudflare).
- According to available information, the exchange may be registered in Chile.
- The purpose of this message is to warn other users and put pressure on the service to return the funds.

First, sorry for your loss. Too bad that you didn't check this criptointercambio as from what I see, there are many complaints about them doing to others exactly what happened to you (and even on this forum).


What exactly they mentioned as a reason for keeping almost 2 ETH for themselves? Can you please send some screenshots of your communication with them?


AFAIK, they don't have an account here so nothing that we as community can do to pressure them and help get your money back. At least it can be a warning to others who are thinking of using them.

Sorry for your loss. I did some research on this exchange and found that their reputation is horribly bad. It's really sad why you chose such an exchange, which is why you are now in this situation. I saw that many others like you have lost funds on their exchanges and are sharing their experiences in Trustpilot reviews. If you have any more evidence, please add it here, it will make it easier for everyone to understand why they actually froze your funds like this for no reason.

Trustpilot : https://www.trustpilot.com/review/criptointercambio.com

I can't comprehend amount of bullshit these businesses are up to nowadays.

So, transaction was blocked immediately after you sent them funds, yet they claim to have completed exchange "prior placing transaction on hold"?

I'd suggest you lawyer up to either request refund in ETH or pursue full amount of those ETH, as they're the ones to blame for "market conditions".

I wanted to share OP's full screenshot, but I don't know if they approve this since they set the document to expire in about 6 days. So I will just share the most crucial part without including the personal details.

This is what I read from the document;

https://talkimg.com/images/2025/09/28/UQcI32.png

Looks like they are calculating OP's funds in USD rather than the ETH quantity that OP sent, claiming that the price has since changed. 1ETH = 1ETH, 3 ETH = 3 ETH and from the look of things they are trying to dodge sending all the ETH because it's worth more today that it was sometime back when they froze OP's funds.

https://limewire.com/d/FhGKF#g7sL60lQmP
https://limewire.com/d/h6kyA#FCuaXshELW

https://limewire.com/d/FhGKF#g7sL60lQmP
https://limewire.com/d/h6kyA#FCuaXshELW
Commission fees are the reason for such a large commission, but I think this shouldn't be my problem, but theirs. And I am surprised by the position of the Exodus wallet; they don't care about my problem, even though when I exchanged funds in the Exodus wallet, I knew nothing about such an exchange as criptointercambio.com

Yes, I also think that this is their problem, not mine. I have already filed a report with the Chilean cyber police and am waiting for their response.

Totally unfair to be honest. How can the operating cost be higher than the refund amount, lol.
I am imagining if the ETH price had dropped drastically, would they really refund you the amount in dollar, or they would send you the ETH which has lowered in value? My guess is that they would do the second Option.

Yes, you're right, it's unfair! And that's why I'm fighting for justice.

They claim they "proceeded with exchange" before placing transaction on hold (like immediately after user placed an order), which is blatant lie.

You should have been more careful when dealing with any third-party platforms inside the Exodus wallet. There are are many dishonest exchanges there. You should have done your research,, man, before depositing your funds into this unknown, reputation less platform. I don't know what attracted you to it, but in any case , offering you only 1.13 ETH back is nonsense and clearly shows they are 100% a scam exchange that must be completely avoided. Their claim that they deducted all this money is completely unjustified and unbelievable.

Thank you for sharing this warning to the crypto community. You should know that you are not the only one who has been scammed through this exchange. Take a look at the following topics that were published by other members who were harmed by this exchange before:

[1] SCAM ALERT - Exodus and Cripto Intercambio Holding Funds (https://bitcointalk.org/index.php?topic=5549353.0)
[2] EXODUS + criptointercambio.com = SCAM (hold funds 350 000$) (https://bitcointalk.org/index.php?topic=5451944.0)
[3] Exodus and crypto intercambio have stolen 30k + from me 3 months ago (https://bitcointalk.org/index.php?topic=5516958.0)
[4] Exodus wallet and criptointercambio.com = SCAM! (https://bitcointalk.org/index.php?topic=5519811.0)

Yes, it's very sad.

They stopped replying at all, I've been writing for several days, but they don't answer, I already agreed to refund 2 Eth instead of 3.08, but they are silent

There is currently a cycle going on where these exchanges are defrauding crypto users under various pretexts. Not all crypto users come to the forums with their complaints, but the number of those crypto users is huge. What is happening to you is very sad, I feel your pain. How fraudulent is an exchange when they offer to deduct an amount from their customer's funds! But even after that, they still don't refund your funds.

" Dear Customer,

The data provided is still under verification. We will immediately contact you as soon as there is an update.

We appreciate your patience.

AML Compliance Team,
Cripto InterCambio"

That's what they wrote today, so it looks like it's standard. Nothing new.
If you encounter the same problem, I urge you to complain to Cloudflare, Namecheap and other services associated with Criptointercambio. I have complained there, but did not get a response, but if a lot of people complain and provide evidence, these scammers (Criptointercambio) can be shut down.

I contacted Namecheap, Cloudflare to resolve other such cases, but they don't really show much interest in taking action against these fraudulent websites, which is very disappointing. I'm telling you from my own experience how this system actually works, if they really took strong action against such websites, then we would see a safer crypto world. But the reality is really very different.

But don't give up, keep complaining against them everywhere you can, so that pressure continues to build against them.

So are they trying to say that since April this when you provided the KYC documents, they are still carrying out KYC verification? Wow.
Also, If I were you, anything less than 3.08 ETH is an attempt to scam.

Reporting to Cloudflare and Namecheap is almost something useless, I don't know how many times I have reported fraudulent sites to Namecheap especially, and they never bothered anything about putting down the website.

I passed Kyc and provided a sales contract ( proof of legitimacy of funds ) , after verification they wanted to return 1. 13 ETH instead of 3 ETH and I refused this dishonest return, they started to ignore me and I started to write complaints everywhere, and then they told me that I should make another person with whom I signed a contract of sale pass KYC, and I told them that I hardly know this person, I had only seen him a few times in my life and if I knew him, I could hardly make him do it, I am sure that if I made a stranger do KYC, Criptointercambio would also think of something else not to return the funds.

https://limewire.com/d/oxGcG#siFmGF4W80 

I have been telling them for more than 1 week that I agree to refund at least 1.13 ETH (i.e. the amount they wanted to refund me in July), but it seems to me that now they do not agree even to such a refund, i.e. they do not want to refund anything, probably this is revenge for the fact that I wrote a lot of complaints. I think I need to do the following steps - it is to look for a lawyer who specializes in such problems.

This is not the first time I see someone complaining about this service (both here and on Reddit). It's mind boggling that Exodus still use them to process transactions when there are plenty of better alternatives...

Were you given any argument at all as to how they chose the amount 1.13 ETH and nothing something more or less?

they said that they spent 5500 dollars on commissions , I realize that this is a stupid excuse , but they are acting like crooks , I don't understand EXODUS either , but I suspect that they have a certain percentage of Criptointercambio's fraud , I have no other explanation . It is very sad that crypto scammers scam not the first person and do not meet any obstacles .