Bitcoin Forum

What happened::
I used **malgoswap.io** for a few small transactions that went through fine. However, when I tried to process a larger amount, they deleted my support tickets and all associated order IDs. Their support stopped responding completely. It’s clear they only process small transactions to build false trust, then disappear once you send a bigger amount.

Scammers Profile Link:
[https://malgoswap.io](https://malgoswap.io)

Reference Link:
[https://malgoswap.io](https://malgoswap.io)

Amount Scammed:
Undisclosed (significant amount lost)

Payment Method:
Cryptocurrency

Proof of Payment:
I have the TXIDs as proof, but unfortunately, I didn’t save screenshots of the transactions before they deleted my order IDs.

PM/Chat Logs:
Support tickets were deleted by malgoswap.io.

Additional Notes:
**Do not trust malgoswap.io** — they run a fake operation. Their Telegram and X (Twitter) accounts are fake, and their team doesn’t respond once you question missing funds. I’m sharing this to warn others: stay away and don’t risk your coins with them.

Sorry about your experience with the swap platform. Sometimes it is good to make out time to do our own research before engaging with such platform. For the first time I am hearing about this platform you have mentioned here which means they are not known or popular in the Crypto space. Anyways or is a lesson learnt and. I will advise you to do a thorough research next time before using any swap platform and besides there are swap platform here on Bitcointalk platform so you could choose from them and do your transaction.
Since you have no evidence at hand, you can still upload the transaction ID or hash s it could be tracked to see how or what happened to the funds of it is possible to do so.

Order IDs are useless to scam services; they don't actually keep logs. They just manipulate them to appear legitimate. Just leave the exchanger's deposit address here. If they give someone the same deposit address and then experience a similar situation, this thread will be easily found in a search.

I tried exchanging btc<>eth, and they gave me a previously funded btc address. It's likely from another victim. bc1qpey8cnp4l9ynwk7sdl6eupw4nrvsff4zzm364y

Please note that some instant exchangers accept your funds, gives good rates but then freeze, claiming it’s because of KYC/AML policy rules. Or as we can see they steal your funds and delete all Order IDs.

It also applies for other exchanges small swaps usually go through fine, but if you swap big amount, they usually freeze your money for a long time or even keep it forever using the KYC/AML policy reason.

Sorry, OP

I am sorry for the loss, and you said somewhere in the post that it was a significant amount. What a sad way to lose all that.
I am just curious, how did you get to know those exchanges that I have just seen on your post?
Alternatively, you could also start by reporting the fraudulent domains such that they are taken down.

You're probably telling the truth, but it's hard to believe without concrete evidence... Regardless of that, you might want to seek help from the following platforms to track and intercept their activities ^{[a few of them work with law enforcement agencies]}:

• Crystal Crypto Investigation Services (https://crystalintelligence.com/professional-crypto-investigations-service/)
• Chainalysis Crypto Investigation (https://www.chainalysis.com/solution/crypto-investigations/)
• CipherBlade Incident Investigations (https://cipherblade.com/crypto-investigations/)
• Elliptic Cross-chain Crypto Investigations (https://www.elliptic.co/solutions/investigations)

^{Note: it's a long shot and I prefer not to vouch, so DYOR!}

Sorry for your loss. But you did not disclose the amount of your funds. Currently, such exchanges are freezing the funds of crypto users under the pretext of AML policy. Now, if you wrote more about what happened to you, maybe we could understand in detail what happened to you. And we could also ask them about your case, why they did this to you.

I am sorry with your loss but I'll never trust a swap that's just made last month.


How much did you lost from them? that's what they do, with smaller swaps, they'll make people believe that they're good and any kind of tactics like trevoid said can be done by these swaps that came from out of nowhere.

I couldn't find any reviews or ratings for this swap service in the search engine. Furthermore, if I'm not mistaken, they don't have an announcement thread on the forum. So how did OP find their platform link? Did someone send it to you on social media or through a global messaging app?

I can't judge the platform without solid evidence, but given that it's a new exchanger that hasn’t even been around for a month, and most of the comments on their X account appear to be fake, these are definitely red flags regarding their credibility. It would have been better to conduct proper research and even test with a small amount first to verify their legitimacy before risking more funds.