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I read this news about AskGamblers helping players recover millions of dollars through their complaint service.
Honestly amazed how big that number already is, shows that if you just know where and how to file your complaint, you don’t even need an expensive lawsuit.

That’s why platforms like this matter a lot IMO as they give players a fair shot when they get scammed or denied withdrawals.

Makes me think, we also have the Scam Accusation board here in the forum, and it’s been useful too, but maybe it can be improved. If we want to really help gamblers, maybe we can look at how AskGamblers handles their complaint system and pick up a few ideas from that.

read this news to get more information....
 AskGamblers Complaint Service Has Helped Players Recover $80M (https://www.gamblingnews.com/news/askgamblers-complaint-service-has-helped-players-recover-80m/)

Damn, that number is huge! Just goes to show you that casinos would rather not have to deal with the court system they would rather just throw the sqeaky wheels some grease and the barking dogs a bone rather than spend that and maybe more in legal fees. Honeslty whoever came up with that platform idea is both a huge help to gamblers and also has probably raked in 2-10% of that 80 million dollars or maybe even more. Not bad at all. Wish I would have thought of that haha

And if I'm not mistaken, there are a few cases that really goes to AskGamblers to mediate but I don't know what's percentage in our community has been successful.

The only thing I remember is that there was one casino that didn't want to pay even if AskGamblers said that they are are fault and they should allowed the gamblers to withdraw that money.

So not sure if that casino are still in the crypto space though. But it's good numbers that AskGamblers have done for players.

​Knowing the right place to file your report is important but what will make it valid is the casino the gambler has an issue with. This forum in the scam accusations section, through the help of some members, helped a user recover about $4m. If I'm correct from a well-known casino in this forum, there are also cases which have been reported to the askgambler and the casino doesn't even bother to give it a listening ear, firstly one should just pray to win a significant amount in a casino that will be fair enough to pay and don't bring up excuses.

Askgamblers can’t really enforce a payment, but a lot of gamblers still check the site for reviews before deciding where to play. Reputation matters a lot in this industry, so casinos wouldn’t want that image ruined. Even here in the forum, if a casino advertises but can’t resolve player issues, it’s basically a waste of money in the long run.

They might keep their license since most bettors won’t sue, but with a bad reputation, it’s almost the same as losing in business, trust is everything in this field.

We need a lot of user like @holydarkness in able to achieved an Askgambler level of arbitration. Although our current scam accusation board is already helpful as AG but still we have lack of manpower to handle all the case of each user and discuss it with casino representatives.

@holydarkness effort is pure free of charge so it’s very hard to convince someone to do the same level of dedication on casino cases for free. But I hope many reputable user will step up in the future.

Well, this is actually a very important discussion/thread that I supposed should have been better posted in the meta board so that it could be taken and treated more seriously, but all the same, it's still good here anyway..

I have always thought about something like this, doing this not only improves the casino services running inside this forum, but also improves the forum as well, but unfortunately, I feel no one is interested in this part, every one is simply more interested in becoming a Alt account police, we are more interested in chasing after users with Alt accounts while not caring much about scam services too..
But I do hope that this your thread will serve as a wake up call, maybe we can henceforth brainstorm and figure out how to really treat scam issues involving casinos better to help improve services here and the forum generally..

That’s a good suggestion.. DT should really work on that since gambling is one of the biggest advertisers in the forum. It’s only right that we promote casinos with a solid reputation and hold them accountable when issues come up. If a casino can’t maintain its credibility or refuses to resolve problems, then it shouldn’t have a place here.

I’ve seen some active DTs already stepping in to help resolve disputes, but there are still situations that are tough to evaluate, especially when certain evidence can’t be shared publicly due to privacy concerns. In cases like that, it’s really hard to judge fairly. Not sure how AG handles those situations on their end, but it would be nice if we had a clearer system for that here too.

Players will only get justice when they were not found being guilty as well for violating any of their terms, aside this, i don't think a reputable gambling platform should denied its user from making withdrawal, which is unethical to me, everyone should have equal right the same way they can make deposits, they should also be able to initiate and withdraw successfully.

The mentioned member is doing an excellent job on that board; each time a case is raised, some members who have had experience of how helpful he can be even go as far as sending PMs or mentioning him in the thread to drag his attention, and he has been helpful with building some kind of contact with most of the casinos who could also come and represent their brand.

Many other members could also try, but the depth of help someone can render will be based on how experienced they are with that particular case in order to understand both the accuser and the casino side of the story in a case that is beyond a general knowledge to analyse.

It really all boils down to reputation. A reputable casino wouldn’t do anything that could ruin its name. Of course, when huge amounts are involved, there’s always a small chance something shady could happen, but for big and well-known platforms like Stake, it’s hard to believe they’d risk it. They process millions in volume daily, so scamming a user for $10,000 or less just doesn’t make sense. In cases like that, it’s more likely that the user is trying to damage the casino’s reputation rather than being an actual victim.

I always say that casinos thrive, live, and die on their reputation, and a platform like Askgambler service can build or ruin it based on how they resolve issues in favor of the player.

Bitcointalk is also doing this, but we don’t have a service like Askgamblers that can interact as a third party, since it is a forum and not a centralized service platform.

The complainant can post the issue, members can comment and investigate, and the community can judge who is at fault.
With so many casinos to choose from, casinos with a bad reputation will likely be left out.

IIRC @holydarkness already doing this through PM. He gets both the evidence sent from casino and players to have a better analysis on the case he is handling. But doing this alone will create problems in the future if a couple of user is not satisfied on his judgement.

DT is the most credible to step up on this role. Maybe fee system will help to increase the participation since this job was supposed to be paid as they are handling case that involves money.

From the article:


It's great to read news where the case was solved successfuly in record time. AskGamblers works to pressure casinos into doing the right thing towards their customers, what is a must in an industry which moves large amounts of money in real time, and where trust is somehow difficult to be built. Like the saying goes, "it takes many good deeds to build a good reputation, and only one bad one to lose it", so naturally casinos will do their best to not harm the progress they have made so far inside the industry.

However, with so many betting houses available nowadays, the range of influence of AskGamblers still has to be raised even more, so it can monitor a higher number of gambling platforms, protecting and helping more gamblers as consequence.

Seriously you compare Askgamblers with scam accusation section in this forum? it's like you comparing between a top lawyer with a college student in law major. Imagine you have a case and you're looking for help, which one you will choose? someone who have power and experience or someone who can only give suggestion?

So far, no one in this forum have access or right to caught illegal casino/scammer, you can't expect this forum would be the most important place to solve an issue. But, this forum could be the best place to know the credibility of a project.

Maybe I missed this part in the forum. I have seen several complains about forum users getting scammed even with with solid evidence but they never got their money back, only justice and tagged actions was taking against them.

Askgamblers have recovered money for gamblers but I doubt if they have any representative in the forum that can help foster recoveries in case of complains.

The casino wants credibility. The same way if someone reports they are being unfair in AskGamblers they will want to solve the issue to not get a bad reputation, this is also the case in bitcointalk because casinos spend a lot in marketing here to build a community and everything can be thrown away if they are unfair. When someone accuses them on the scam accusation topic, they will want to solve it to not get be seen as a bad casino no one should play.

The scam accusations board doesn't have dedicated members or employees that will fight for the recovery of the money that a casino must have scammed their customer. If the forum had paid employees on that board who are dedicated for that kind of job alone, it will be easy to recover such money, but the people who try to help in any case of casino scams on the scam accusation board are only members who willing offers their help by giving their inputs and suggestions on how the victims can get help and recover their money. If it's a casino that has launched on this forum before, some DM members of the forum will call to the attention of the casino representative on this forum and if their compliance on the report, the issue will be resolved and I know most issues like that have been resolved here and feedback was given.

The duty of the forum is not to function as askgamblers and why it has not also been same case on this forum is because members here that helps during scam cases are only doing it at their own good will. If they want to adopt from askgamblers idea, that means there would be a reward for such members after the scammed money is successfully recovered. That's my thought.

Reputable casinos always want to settle genuine cases with their customers. We have seen many cases brought in the reputation board of this forum that ended up being resolved and all parties involve got what was due them. I have also seen cases of people who want to cheat a casino and such cases cannot be resolved even if they are taken to AskGamblers because they are cases of violation of TOS of those casinos. Finally scamming casinos platforms will not pay back the money irrespective of where the case is taken to. Therefore, we must be careful to use casinos with good reputation.

They are very much limited because the casino should also provide complete cooperation then only they can mediate any allegations which can be useful in certain cases. But they can't do anything with scam casinos because they will not be interested in any response for their queries raised from an allegation.

Forum accusation board also helped a lot of members and I remember some reputed casino paying like 200+BTC after they have been proved the mistake in on their side and if we look at the value of 200btc then the one case alone worth millions. ;)

No reputable casino wants to be involved in these kinds of situations, so they find their solution favorable because it gives the impression and demonstrates fairness. Now, in isolated cases where the casino firmly believes that the user has broken a rule, disregarding the resolution of these cases is perfectly valid. It's one thing to resolve a problem based on a tangible or doubtful fact, and quite another for a user to blatantly break the rules and then try to get their mistakes ignored through public complaints. Of course, these issues will never be completely free of unfair cases, but that's how the laws are; they aren't perfect. There will always be unfair cases, but this margin of error is justifiable.

Any system that allows for a check is a good one because that has been what is missing in different sectors. the fact that gamblers can be denied access to their funds based on any how reason that does not hold ground without them having the ability to make easy complaint maybe because of regulation issue or the cost of getting a legal stand for them is what this will help to solve and that is a good one. as long as they continue to remain a reputable platform, and can delivers even in the time to come, they are going to become an easy run to in times of gambling related issues.

Ouch?

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May I suggest, or perhaps even invite, you to visit and really read the SA board? And see what the few members of the forum has done to help and contribute?

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He do, and still doing it, armed by contacts from several reputable casinos. Thank you for noticing.

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Discussion akin to it [although it's more alt-account oriented] has been created by a prominent member on Repu board, here (https://bitcointalk.org/index.php?topic=5562512.0), that I am yet to reply to his latest inquiry as I happen to have an active case at hand that I can use as a study-case/experiment and will craft my response based on the outcome of the said matter.

May I invite those interested on this topic to pitch in to that thread for the time being? That thread seems to have more... heavy and serious atmosphere, though, as it's not on gambling board that's usually roamed by post hunters.

I wonder what can be improved. Askgambler is a company, and we are a forum guided by rules and terms. We are already doing well; the scam section alone has busted many bad actors in the casino industry, and Bitcointalk reports are a good indicator of the casino’s status.
These unresolved and validated reports have already had, or will have, a negative impact on many casinos' reputations. The forum is already serving its purpose, but if there is anything that can be improved, then we should welcome it; it is for the good of the gambling community.

No doubt, AskGamblers have always had a positive impact in helping gamblers recover their funds right from time. But to be frankly speaking, you literally can't compare their efforts to that which the forum offers to gamblers in recovering their funds, most especially complaints been made on the scam accusation board about a casino that have an active present on this forum. Because if you are to calculate how much this forum have help gamblers recover their funds, I'm 100% sure it will be more than $50million to $80million which AskGamblers is claimed to have help gamblers recover.

This is the first time I'm getting to know that there's a platform that renders such service, it's really cool if truly what they say is how it's happened because I came across where they said they helped someone recover $3.3 million in just three weeks which could have taken up to 6 months if they had not jump into the matter. Like you said, " if this community can also engage in doing what askgamblers is doing." It's not every memember on this community that is contributing to fight such scams issues, that's why you might see or think that the results are not significant enough for you but right from after I joined the forum, many scam accusations have been brought to the forum and solutions was served and up till today scam accusations comes up and get attended to by members that still care. This community have been of help to many people both in the past and present.

Thats a nice idea mate because there are lots of gamblers that has been ripped of their winning whereby the casino didn't pay them their winning. This is really a nice idea but I think the forum too should do the same way as the AskGambkers and not just to give a negative tags or reviews. Not everyone look into casino reviews before using them, so even though a nagetive reviews or tag has been given to a casino many will still fall for this but if in a situation whereby after the negative reposts has been given they also pay the gamblers their money it will be of more help. But although the forum is doing there best anyway.

Am as well surprised of such a brilliant idea that seeks to help gamblers resolve issues they have with their casino platforms.

If a gamblers loss is unfairly withheld or a pure scam which of course is a reason why this Askgamblers exist, and is brought to the platform, the gambler has a better chance of having their cases solved and recovering their funds in cases of suspected scams too.

Am sure they also help manage the emotional and behavioral aspects of such loss in a more professional and caring way.

Sure the forum have done this kind of recovery for people it may not be upto such amount or anywhere close but at least they did help people here in the forum to resolve issues yet your suggestion to pick up some little ideas from AslGambllsrs will be very helpful to the community at large but however, the reputation board is wide and broad enough to pull out funds from casinos which do not deserve our trust.

In this case it becomes very important for gamblers to make diligent research about any gambling platform that they want to use, know their reputation so that they won't be needing a third party to meditate for them inorder to be paid. For those gamblers that found themselves in situations where a gamblinng site is trying to scam them it is good that they have places where they can go to get justice like this forum's reputable board and this AskGamblers, which can fight for them. On the part of the gamblers they need to understand the TOS of any casinos that they want to gamble in because if they are found wanting there's nothing any mediator can do about helping them

 You've been on this forum for over 2 years and you still don't know that this forum has already helped many people recover money? If you look at the scam section, go back a few pages and you'll see that there were many cases of people who won large sums and the casino refused to pay

but thanks to the pressure from forum members in the scam accusation section, it was possible to make the casinos come to their senses and pay. If we added up all the money that section helped people get paid, I think it would exceed millions of dollars, especially converted to Bitcoin at the current price.

More than that for sure, she/he was already here in the forum back in 2020 but even before that, a lot of scam accusations had already been resolved here with the help of active members, especially the DTs at that time. And that AG number they’re showing is just the total of resolved complaints they’ve handled. We also have that kind of system here in the forum, though not in a formal report format. But honestly, I think we’re more transparent here than AG itself, since discussions and evidence are open for everyone to see.

Askgambler resolved 26,504 out of 104,339 over all complaints, the numbers are nice but the gap is too high. Which signifies how tough it is to resolve gaming disputes, wherever such disputes are resolved like in this forum are of great service to the gaming industry for their legs of assistance to troubled gamers.

As for the numbers a forum thread can be made about it and a bot to track complaint progress, but it doesn't seem necessary in the forum, what is of great importance is the help offered in the accusation board, which must have gotten to a high value amounts of money recovered for gamblers.

With those numbers, we can assume that some people are just making false complaints to damage a casino’s reputation. If all of those claims were true, there’s no way AG would’ve resolved them so efficiently. Casinos know the kind of influence AG has, and they definitely wouldn’t want their image ruined just because they ignored a complaint.

That’s why most of them cooperate quickly as reputation is everything in this business.

Sites like AG and CG have definitely done a lot over the years to help gamblers recover their lost funds, but Bitcointalk ain't no slouch either since the scam accusations board and the gambling board itself helped many legit victims recover their funds effectively.

All 3 sites are useful to varying extents in this context and I am personally grateful that such tools exist in the first place.

Many times the user can be wrong, don't forget this.

Sometimes a user will abuse the casino and get banned, the user will try to blackmail the casino by making bad claims and just because they made a ask gamblers complain doesn't mean the casino should just let him abuse and get his money.

Any Casino that refused to take corrections when they're at fault is fraudulent and should be exposed so they'll be avoided, it's funny how some would immediately block a players withdrawal services when they find anything suspicious linked to the account but won't pay up his money when he's not guilty even with prove. I applaud AskGamblers for the cases they handled successfully and helped many gamblers recover their rewards, they give hope to poor gamblers who have little funds to file a law suit against fraudulent Casino's.

The problem is that the casino at fault rarely admits they’re at fault. They’ll play around with the evidence, twist the story, and only when they can no longer defend themselves will they finally reach an agreement with the player, just to minimize the damage. So if you’re someone who’s been cheated by a casino, don’t give up easily. Keep fighting until the end, because that’s the only way you’ll get the justice you deserve.

Who would ever admit they’re scammers, right? The moment a case gets brought to the scam accusation board or mediator (AG), there’s already some intent to hide the truth, that is, assuming the gambler is telling the truth. As gamblers, we should always be prepared with our own evidence. Shady casinos are smart; they’ll lock your account so you can’t access it anymore, making it hard to retrieve proof.

What I usually do is take screenshots of my betslips every time I place a wager. That way, if I win, I have clear evidence that I actually made that bet.
It’s a simple habit, but it can save you a lot of trouble later on.

This is correct, because some players can be very funny.
Some would know the action is against the casino rules and still deliberately do it in order to swindle the casino and when they’re caught and punished adequately, they make a fuss about it and threatening the casino. Sometimes this actually works for them as the casino would be trying to avoid being dragged.

There was data on the previous page showing that there were plenty of complaints, but only a few were actually resolved.

The assumption is that most of those complaints were probably false or came from gamblers who were just sore losers and couldn’t accept their losses, so they tried to ruin the casino’s reputation. It’s very common even here in the forum, not all complaints are valid, but we still take the time to entertain and review them just to be fair to everyone.

I have also thought alike. We also know that there had also been some other gambling dispute resolution platforms with same vision of this AskGamblers just like we have in the bitcointalk which has duly been countering the casino platforms with scam accused by players and had also been helpful recovering players funds or justifying the breaches between the players and the casino's.
At some point it is not about a legitimate advocate platform pushing forward on the resolution that gets it all done but also the reciprocation of the casino's because, some of the scammed accused casino's does not adhere to the advocate even when legal documents are provided. So it is all best to watch out on the casino's reputations first.

We don't know the absolute truth if the resolutions are indeed true or not. But if some of them were indeed resolved, it means, at least they are doing something good. But of course, we don't know the situation behind each case. Because the truth is that it is indeed hard to sue a casino, let alone face them with a battle as you are like fighting a giant. This is why most of the time, those who are playing in casinos found in this forum, they usually ask for assistance from the campaign manager (if they have ongoing campaign) or from their representative here. A very good reason to play on casinos which has active thread in the forum because you can really get help from them.

Bitcointalk's scam accusation section has been an extremely helpful section for thousands of casino players and I can confirm that as a member of this forum since 2016. I've seen numerous threads opened with accusations against casinos, there was a talk about lots of money in many threads and with the help of Bitcointalk's DT members, most of those scam accusations have been solved and casinos paid money to the user.

Btw what many bitcointalk members do for solving scam accusations is more than enough. We can't copy AskGambler's way of handling complaints because AskGambler is an affiliate system that earns money from registered players. Bitcointalk and its members do not earn any money from it, they simply help people without anything in back. The main purpose of scam accusations and trust system is to reveal who is trustworthy and who is scammer on this forum.

Totally agree, Bitcointalk scam accusation just don’t have any summary of total amount being recover from casino due to wrong judgement on the player but we definitely recovered worth millions too if we consider the value of total crypto back then that is refunded to all players.

Also, we have direct communication to representatives of some casino so if the problem was against reputable casino it’s easily solved compared to AG.

And following your statement, casino have huge resources to keep thier reputations, if that's a huge amount and casino owners tend to deny the claim of those gamblers they can push that to wider venue to prove that claim, but if it's  small amount maybe they might consider resolving it knowing that they can still earn it from those gamers who will continue using their services.

Though still depend on each situation and how both sides will try to negotiate and if the site like AskGambler manage to assist that's good for those gambler who plays according to the rules if they experienced something like this while playing.

Of course we don't know unless we check every one of them, but I always see many complains and the trusted casinos in this forum always admit and solve the issue when they are wrong or it becomes very clear when they don't need to solve anything because the user complaining is wrong and just tried to cheat the casino

When the casino is wrong and does not want to solve everybody can read and see for ourselves the evidence, and many people stop playing in the casino if this is the case. That's why most of the time its either solved or the user is just wrong, because trusted casinos don't want to get the reputation hurt after so many years building one

For a site that is already large in terms of users and reliability, this is another step towards consolidating its authority in the gambling market. Even though it's not a casino, I believe it should be the first option for any gambler researching. It's a very useful service; it would be good to know how many users have already been assisted and had their complaints resolved.

Hey everyone, Jackbit here 👋

AskGamblers is honestly a great platform that has made a significant contribution to supporting fair play and helping many players resolve their issues.

Regarding the part of the article stating that AskGamblers once helped a player recover $3.3 million from Jackbit, there was actually a small mistake.

The real amount was $3,100, according to the original case details.
It’s just a minor numerical mix-up, but we wanted to clarify the correct information for accuracy.