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Hello community, please I want to know if anyone else have experienced this before, I registered on a Fiat casino here in my country, and went straight to make my 1st deposits, and afterwards went to check to see my bonus since the promised welcome bonuse is my motivation to register and deposits in the casino, but to my supprise I see my bonus balance at zero and when I confront the support, they simply said I am not qualified for the welcome bonus.

So I want to ask, how can I be qualified for welcome bonuses on any of the cryptocurrency casino in this forum z I don't want to gamble on Fiat casinos anymore because of the disappointment, I trust cryptocurrency casinos more now.

There is no specific requirement to become eligible but bonus always comes with a catch. In crypto casino you will have wagering requirement which can be 15x or 30x depends on the casino and it must be mentioned somewhere in the bonus page. So if the casino said 100% deposit bonus and you deposit $100 and thought you could withdraw it as $200 straight away, then you are wrong, it doesn't work like that.

Did the support tell you the reason why you're not qualified for the welcome bonus?

Sometimes welcome bonuses have minimum deposit requirements, so that might be the reason why you’re not qualified for that welcome bonus.
It’s best to carefully read the terms and conditions of the welcome bonus. Also, keep in mind that welcome bonuses usually come with wagering requirements like often around 35x rollover, so it’s unlikely that the bonus amount will convert easily to real balance.
This applies to most online casinos, including fiat ones like the one you mentioned.

Read the terms and conditions. As far as I know, casinos usually put specific terms on the bonuses/promos they offer to gamblers. If you can't find the terms and conditions they have for that bonus, try asking their support about it. Anyway, did you at least ask their support on how to become qualified for their welcome bonus?

I am not a bonus chaser but for sure bonuses also comes with special conditions and requirements that you must meet to receive them, and in this case you may have not been eligible for that welcome bonus.
Same thing happens with crypto gambling sites bonuses, you must read the bonuses terms and conditions and how to be qualify for them before you subscribe to receive the bonus.

Before you deposit money, did you see any requirements to be eligible for the welcome bonus? If you didn’t see any requirements, then thats the first question which you should be asking them. Ask about the requirements to be eligible for the welcome bonus and see that they are going to tell you.

If they don’t have any valid reasons, or you notice something suspicious, then you should know that the gambling site cant be trusted, they just used the welcome bonus to deceive you just to going the gambling site, and they not really giving the bonus. After winning a huge amount of money, casinos like this can just decide to block your account.

Did you read the terms and conditions of the deposit bonus? It is very important to read it. If you read it and you are qualified, such gambling site should be avoided.

I have gotten many deposit bonuses before on local fiat gambling sites.

This can be helpful as one of the examples: https://betpanda.io/en/promo/welcome-bonus

Just ask about the requirements for the bonus and why you are not eligible because in the end even though it is a welcome bonus but of course there must be conditions such as a minimum deposit or whatever it is that is a benchmark that is owned.

But in this case I don't really know how fiat casinos work because until now I have always been in crypto casinos and only a few sites that I have entered on this forum but indeed for crypto casinos there seems to be no special requirements for things like this so this makes it easier even though in the end for bonuses there will be some requirements such as wagers that occur for claims or even betting limits for welcome bonuses.

I think to get a welcome bonus does not have many requirements, we know that a lot of casinos on the forum when having a welcome bonus do not have many requirements, and their support says it is not worth it, this is a big question, what is the problem, because of its status (not worth it), if it is because the welcome bonus quota is exhausted then the support can say it, if there are other requirements such as KYC or deposoite first can be conveyed properly, shouldn't the support convey it like that, not just a sentence (you are not qualified).

You have to read the conditions and requirements they have on how to become eligible for the welcome bonus. Because at most times, they're not that hectic at all and they're very simple. You deposit with an amount that they tell you to do so and you have to wager certain times from that deposit and you're going to be eligible for that. That's why the only one that can answer this is you and the casino support which you can send a message and ask them to give you light what made you become ineligible for the bonus and what's lacking for the requirement.

Read in detail about the welcome bonus. Usually, casinos attach small print about the terms and conditions. The large print is only to tempt you and that's why the small print is often ignored. Moreover, usually the welcome bonus is difficult to cash out because the conditions in many casinos are unreasonable.

This is the first time I have heard about this. Likely related to your jurisdiction. You can try out Betpanda. 100 % on deposit and from what I'm aware they don't restrict on who is eligible. Just make your first deposit. This is why it's good to read the TOS if you had it would have things easier. It's not easy to read but sometimes one just have to understand how the place they are placing their funds needs to be understandable.

Why do you think crypto casinos are the answer?

You got burned by a fiat casino, right?  Well, you probably didnt bother to read the fine print about that welcome bonus before signing up and putting money in.  They said you didnt qualify?  That probably means you missed something important or didnt meet the requirements listed way down in the terms.  Thats your fault, not theirs.

Now you are switching to crypto casinos thinking they are magically more honest?  Come on. Thats naive.  Every casino, whether its fiat or crypto, uses bonuses to get you in - as bait.  And they all have rules that can be difficult to meet, like minimum deposits, certain payment methods, location restrictions, or wagering requirements.  What you experienced at a regular casino, you will most likely experience again, this time at a crypto casino.

Most gamblers don't read the terms attached to certain bonuses, hence, they will be surprised once they deposit and didn't see the bonus. In some casinos, you can only use the deposit bonus once you used up your original deposit or there is wagering requirement like you need to wager your deposit 10x or more before you see the bonus in your account. So before you get tempted to avail their bonus offerings, better check the terms associated with it.

If you are still yet to contact the casino support, I think you should do that now, as you need an explanation as to why they never gave you the welcome bonus as promised. If your deposit is not equal to the bonus qualifiers requirement, then you don’t have any case with the casino, as the issue is from your own end, not something to hold the casino accountable for.

This is a funny scenario for you to register on a platform and you saw a  bonus on your account for you to make deposit and you can not find it again. This is purely strange and I don't know how that really works to have made it to happen like that.
There are still casinos that will give you a wlecome bonus and it doesn't mean that you can not get that bonus on fiat casino. Sometimes must be wrong with the support to have told you that you are not eligible for the bonus which must have made you to gamble on the casino without any problem.

If the support says you are not qualified, they should at least give you a genuine reason.  You could also go through the terms of service to check if there are conditions to enjoy the welcome bonus. If they didn't give a good reason for their refusal to give you the bonus, it's fraud. Maybe you should consider reporting them to the relevant authorities.

I rarely go to physical casinos. And the experience at crypto casinos has been wonderful. There have never been any issues with bonuses in some crypto casinos I have used. If you want to know if you are qualified for bonuses in crypto casinos ensure you read the ToS and always contact the customer support for further clarification

I'm not sure the results of that but I think what happened to you is actually pretty common, and from my own experience the best way to avoid getting denied a welcome bonus again is whether in fiat or crypto casinos, you always check the bonus terms beforehand, especially the required deposit method, minimum amount, and whether you need to manually opt in before depositing.

Irrespective of the payment mode, the deposit bonuses will not be credited into your main balance, it will be available for you to bet and once you met the required conditions, then you will be able to withdraw if there is any balance left. After reading few replies then I doubt it is possible to complete the wagering requirements.

Each gambling platform have their rules and regulation so if meet up the rules and the regulation of a particular casino platform that gives bonus it is obvious that the bonus will be awarded to you but if you don't meet up their bonus requirement the bonus will not be given to you, so sometimes before a casino website or platform gives you a bonus there is a maximum amount of deposit that will be the deposited to their platform before you can be awarded a bonus from the platform why if you deposit a minimum amount but it's not up to the amount they need or that is required before the bonus will be given to you, I believe that you will not receive any bonus, the thing is that read the rules and the regulation of gambling platform carefully and the understanding terms in between the lines before you react for whatever thing you notice for their platform

Sometimes your bonuses are available on the specific games page that you get the bonuse on, e.g free spins and free bets, you can fine games and odds that are acceptable to the bonuse based on the conditions you must meet to use or qualify to use those special bonuses. Welcome bonuse supposed to be a general bonuse and should be available on your balance.

Casinos typically have promotions page where you'll be able to see what promo they offer and the terms and conditions of it. For instance, minimum depo, wager req, etc. This is a must read so you don't get the surprised pikachu face the moment you depo lol.

TBH, you will most of the time see a wager requirement of 30x to 40x which you'd have to be crazy lucky to complete. If BK8 is supported in your country, I did see them offer a below average wager requirement like around 10x to 15x. They support some countries in asia.

You experience with that casino does not have anything to do with the fact they are a FiAT casino, this is rather an issue with their terms of service and also the fact you did not qualify to get the bonus (likely for your country of origin). Next time you feel like taking advantage of a welcome bonus, make sure to read all the terms of those bonuses and see whether there are regional restrictions which could affect you.
In the end, the worst case scenario would be to register and deposit on those casinos, hoping to get a bonus, not getting it and then not being able to withdraw your deposit, due to antimoney laundering restrictions. The typical minimum wager requirement we all know and are familiarized with.

You should ask the same support.. they were the ones who told you you were not qualified but there must have been a reason to that which you aren’t telling us unless they just tricked you to register. It could be a deadline, it could be a minimum first deposit and so on..
 It’s not fixed, every casino has its criteria for winning bonuses on their site, but those two are common.
 In most cases, you have to exhaust your deposit before you would be allowed to use the bonus too.

Perhaps what happened is that when you created the casino you only saw something like this:

https://www.talkimg.com/images/2025/11/27/URRhMP.png

Looking at that picture, anyone might think that all you need to do is create an account and deposit any amount to get the bonus, and then meet the bonus requirements to withdraw it. However, there is a minimum deposit amount required to qualify for the bonus. I believe that's what happened in your case.

In any case, you should pay close attention from now on. When the casino posts a picture like that, before creating an account and making any deposit, you should contact support to ask what the minimum amount is to be eligible for the bonus. If you want to use a good casino, use the casino from my signature. I don't know if it has a sign-up bonus, but it has many other better bonuses because it doesn't have wagering requirements and you can withdraw whenever you want.

It may not have a lot of requirements, but a welcome bonus usually still has specific terms in order to qualify for that bonus. Also, yeah, I agree that they could have conveyed it properly, but OP should still read the specific ToS on a Bonus to possibly avoid issues like this.

The best thing to do in this case is to talk to support and understand why you weren't eligible for the bonus. Sometimes there are small or somewhat hidden rules. By talking to them, you should understand and make a deposit to qualify. I believe this is the best way to resolve this situation.

I don't know the reason why you weren't giving the welcome bonus, but I believe that welcome bonus comes with a specific amount as a welcome deposit before being eligible for bonus. And when the deposit amount is not enough for the welcome bonus the. You will not receive the bonus. Let's take for example the offer was $100 initial deposit to get %20 bonus, and you deposit $60, you may not be able to  get the welcome bonus because you deposited below the minimum requirement. But if you deposit the right amount and they didn't give you your welcome bonus, that means the casino have more to explain.

There is no much requirement to be qualified, all you just need is to signup and fill the required documents, if KYC is required you upload your KYC documents and get started. Follow the rule and don't make mistake.

Hey!
You don’t explain much, and maybe it’s unnecessary, but it’s the same old story: you should think of the bonus as a side effect of your betting. In other words, it’s something that happens, not something you actively chase. If you join a casino just for the bonus or to clear it, you’re already losing from the start—and this applies to any casino, whether fiat or crypto.

All of deposit bonus comes with strings attached to it. I have not seen any crypto gambling site telling me illegible for the bonus but there was one experience where I deposited it to the deposit address while the casino claimed I needed to go through the get bonus link. Except for that old one time experience, I have no issues getting the 1st time deposit bonus.
Turning that deposit bonus to real cash is another feat though. The easiest conversion I've seen is a 1x wager and the most difficult one x100 wager that too except the sports betting. The reason why they don't allow sports betting wager is there could be some almost risk free 1.01 bets where you could go all in. While a dice roll at 1.01 would have minimal risk but not zero.
The first thing to do before making a deposit is to read their deposit bonus terms and find if you are comfortable with it.