Bitcoin Forum

So I sent 100k+ DOGE to a Digitalcoin (DGC) address a month ago. The support at the exchange (unnamed for now cryptsy) I did this is friendly, but won't actually help. How hard can it be? From my understanding they'd have to do two simple commands:


https://en.bitcoin.it/wiki/How_to_import_private_keys_v7%2B

What am I missing?

Last answer I got:
Getting quite impatient after a full month. So is site development > user support? Did they really not find the 5 minutes this would take to resolve over the course of one month? ::)

inb4 I'm a moron.

I'm not sure that the address keys are interchangeable

I'm pretty sure they are, their support told me that aswell.

Cryptsy btw. http://www.reddit.com/r/dogecoin/comments/22evjc/a_month_ago_i_sent_100k_doge_to_a_digicoin/

The coins are lost now, you cannot recover sent coins, if you could then crytpo would be pointless

they are lost forever

I am sorry to say that but your coins are gone forever :(

Considering how slow cryptsy support is that might be actually true...
If they wanted to they could retrieve them in 5 minutes. Also, the first message to the second ticket I sent, 3 weeks ago:
Yeah...  ::)

have you tried with the dumpprivkey trick?

The address is under cryptsy's control. Tech support is (allegedly) coding an automatic solution for this, I'd prefer them doing it manually for now as I am waiting so long already.

Det var ju inte en så lustig historia :'(

What absolute garbage, the coins sent in the OP's situation are very easily recovered, however in this instance you need the exchange to come to the party, but for them it is very simple.

cryptsy doesnt recover coins sent to wrong address
read their tos.

perhaps its too annoying for em

I feel your pain because I sent coins tothe wrong address once. In my case I was sending them from an exchange to my own wallet. However, I had deleted the address I was sending to from my wallet. I can see mu coins have been sent to the address in the block explorer, but I think I lost them forever because I deleted the address from my wallet.

very sorry for op

I have repeatedly been told that users did the same mistake as me and got their coins back. Cryptsy support also told me they'd recover the coins.

Feel free to point out the section you are referencing to: https://www.cryptsy.com/pages/terms

That sucks... I'm not very educated when it comes to the inner workings of wallets, but are you sure the private key to the address has been deleted out of your wallet file aswell? Might be able to get the key with pywallet for example, but that's just a wild guess.

Awww thanks.  ;D

yes I'd say they'd just put it in the cbf basket, but thats pretty poor customer service.

banks will have in the tos typing the right account number is up to the client, but still recover money sent to the wrong account.

I was wondering about trying pywallet but have never used it. If anyone with loads of experience could tell me if it's worth bothering then that would be great. I think I made backups of the wallet before I created then deleted the address. I know there should be a pool of 100 addresses when the wallet file was created. I'm just not sure what happens when you delete an address. Does it stay in the wallet without being displayed in the Qt, or is it just deleted?

I'm a noob but from what I know: If you have a backup from before you created the address the private key could indeed be in there. You could try to dump all private keys out of the backupped wallet with pywallet and import them into the qt-client. Or (backup current wallet first ofcourse) take that old backup of yours and just create hundred addresses, theoretically the address you want should be in there.

But take all that with a grain of salt as I am not very educated about this.  :D

Thanks, so I should be alright if I have a backup from before creating the address. The problem is I'm not 100% certain I made backups of the wallet before creating the address. There is a chance I'm stuck with a copy of the wallet after deleting the address. If that's right then I assume I lost the coins, but I'm not certain. Maybe pywallet could get them back,or maybe they are gone.

Yes we can recover some coins sent in this fashion there are situations where this is not the case. You will get your coins more than likely but yes its slow. As we cannot just hand out the secret keys the coins recovered in this fashion can only be done so by certain individuals. Any automated solutions must be tested thoroughly. Sorry for any delay.

Thanks for your answer. What made me mad was how the timeframes I got were all over the place, I was "promised" this to be resolved in 72 hours initially. I know it was my mistake, but I feel a month is way too long.

Also I'm not alone waiting over a month: http://www.reddit.com/r/dogecoin/comments/22evjc/a_month_ago_i_sent_100k_doge_to_a_digicoin/cgm5fg5

Is the amount of users making this mistake so high that doing this manually is out of question?

The Tier 1 agents don't always know how long these things take. More than likely they believed that to be the case unfortunately this particular issue just takes some time..... We will get you squared away though.

Thanks and sorry for possibly bad publicity, was fed up with the copypasted answers by support, even though they probably were reasonable.

bump lol  :-\