|
Title: Ghost exchanges Post by: carlerha on February 02, 2012, 10:41:43 PM Am I the only one getting zero response when e-mailing the various exchanges; are they haunted or something?
Specifically talking about - Bitcoinica (support inquiry sent 11 days ago, still no answer after several bump e-mails) - TradeHill (support inquiry sent 21 days ago, still no answer after several bump e-mails) I truly don't get why serious businesses treat their customers like dirt. What are people's experience with the MtGox support? Title: Re: Ghost exchanges Post by: Kluge on February 02, 2012, 10:51:19 PM My experiences with MtGox was excellent. +1. Was frustrating to have my account info leaked way back when, but they've always been quick to respond to my inquiries, and offering a free Yubikey was appreciated. I've been quite pleased with them and their advancements in service.They reply in less than 24hours. Title: Re: Ghost exchanges Post by: sethsethseth on February 03, 2012, 02:52:59 AM Intersango responded in 3 hours the time I filled out the withdrawl form wrong and sent an inquiry.
Title: Re: Ghost exchanges Post by: Stephen Gornick on February 03, 2012, 03:12:49 AM E-mail is a horrible method for communicating for services that have more than just a few open issues or customer conversations occurring simultaneously.
That's why services like Mt. Gox use help desk / incident management software where each inquiry has a individual ticket with status and other info. Bitcoinica has a private messaging system: - http://help.bitcoinica.com/discussion/new TradeHill apparently manually posts customer e-mails into their ticketing / incident system. |