Bitcoin Forum

I've been waiting for a refund from Terramine Hosting / Cloud Hashing for about 10 weeks now.

They initially told me it wouldn't be a problem, said it would be 2-4 weeks, regardless of multiple chase attempts I'm not getting any meaningful responses from their support team.

Are they in financial trouble?  Anybody know anything?

Thanks

Chris

Same here. Time to apply pressure from customer protection agencies and BBB.

I purchased a plan for my December batch miner on a time-limited offer in late November. Given that they were offering hosting plans so very close to the promised release date, either Cointerra knew they were behind schedule and didn't share this info with Terramine hosting, or Terramine hosting also knew this info and decided to quickly sell as many hosting plans as possible before everyone else found out.

I really don't see how Terramine Hosting /Cloud hashing is a different company than Cointerra except in the sense of it being a different administrative unit. The address on my bitpay receipt is the same as Cointerra, and the way they do business is the same as Cointerra. They promise refunds, and repeatedly come up with a very long string of excuses for why it hasn't come yet, with ridiculous technicalities, and delays.

Cointerra refunded me four months after I requested a refund.

I waited over four months since I requested my refund from Terramine Hosting, but have gotten nothing yet.

Similar story here, I purchased a Terraminer IV + 12 months hosting however my situation has changed now, I have a dedicated warehouse for mining so I don't need the hosting...

Now I hear Terramine is building it's own data centre for hosting which probably means they are dumping Cloud Hashing, I don't think we'll ever see our money again...

Makes you wonder who's really running these companies, a bunch of kids that know how to make nice looking websites perhaps?

I filed a complaint with the BBB and finally received my refund (requested on Feb 6, 2014)  today. I strongly encourage others who are in a similar situation to do the same, since it provides a public record for both the problems and their resolution.

I am waiting for refund since 7 months and still nothing.

Very bad communication. They stopped answering my emails.

Absolut not trustworthy.

What for a complaint? Is there a complaint sheet anywhere?

Thanks for information.

It took this:

https://www.texasattorneygeneral.gov/consumer/complain.shtml

Hopefully I will get my money soon.

Found this in an other thread:

YOU TOO CAN FILE YOUR COMPLAINTS WITH THESE GOVERNMENT AND CUSTOMER PROTECTION ENTITIES TO GET HELP.  THEY WILL NOT TAKE ON CASES IN AN INDIVIDUAL BASES, SO LET'S GET EVERYONE TOGETHER AND MAKE THESE GUYS PAY BACK THE MONEY THEY TOOK FROM US.

https://complaint.ic3.gov/default.aspx?

http://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection

https://www.ftccomplaintassistant.gov/#crnt&panel1-1

http://www.ct.gov/dcp/cwp/view.asp?a=1629&Q=274424

http://www.txdirectory.com/online/da/

https://www.texasattorneygeneral.gov/consumer/index.shtml

BBB will rock it  ;)