Bitcoin Forum

Hey all...

I've previously had a good exchange with Coinabul and bought some Silver. I figured I'd start doing this regularly. Problem is that my second order, which was placed March 4th, is still stuck in "processing". I have tried to contact Coinabul on 3 separate instances. Twice on their site using their messaging service and once via Twitter. No go.

Was I just scammed?

http://img.photobucket.com/albums/v51/ElMoIsEviL/Untitled-2.png

Hmm. Odd.
Let me check Twitter.

You never responded to my tweet. Please send me an email to Jon [at] Coinabul.com if you'd like to discuss your order in confidentiality. Simply reply to this quote if you want me to give you an update through BitcoinTalk.

P.S. I've begun an investigation to why you have not received support responses. Expect a report soon!

I have had nothing but good experiences with Jon with regards to my orders. I'm sure this is a one off error and not a sign of bad customer service. In fact I just placed another order with coinabul yesterday and it has already shipped. :)

Sounds good.

Yeah I was using the website messaging service. I used it twice but never received any feedback. Thanks for letting me know all is well :)

I'll take a look into the website messaging service, for confirmation purposes, could you locate the URL you found the messaging service at?

IRC is fairly well watched by them too.

Certainly...

http://coinabul.com/silver/index.php/contacts

We just looked up your order and account history. We replied to all your questions...
There's something gone awry here. Can you send me a PM on Bitcointalk confirming your email address please?

Here's a noob having problems also:

https://bitcointalk.org/index.php?topic=127763

I am sure it was not your intention, but you brought a very old thread with an inflamitory and innacurate title back out of the archives.

Shit happens though.q

Yeah, I've been trying to get this thread deleted since the problem was solved a loooong time ago.

let's not until you get your messaging fixed on your site.

I placed an order on 4/8 and haven't heard anything. 

Is this your house?

http://www.homes.com/listing/183384127/2710_Thomes_Ave_CHEYENNE_WY_82001

Why is your USA phone service in Florida?

Can you send out updates to all your customers? I think me and everyone else would like an update

thanks

They might still be in business, however, I have decided I'll never deal with them.

(I wanted to purchase from them. Otherwise I wouldn't have been doing the research.)

In this thread: https://bitcointalk.org/index.php?topic=149253.0 (https://bitcointalk.org/index.php?topic=149253.0) Coinabul has clearly stated that at their discretion they will neither issue a refund nor ship a replacement order if your original order fails to be delivered.

Even though the buyer pays for Coinabul's insurance.

I realize many people have been happy with their purchases.

However, *I* will not assume risk which rightfully falls on the merchant until the merchandise is delivered.

--

The referenced thread is fairly long but well worth reading if you're considering making a purchase through them.

You might want to scan through reading just the OP's and Coinabul's responses.

I find the OP credible. Coinabul, not so much.

NOTE: The OP grants during the discussion that he probably should have used less inflammatory language in the Topic / Title.

I did get a call yesterday from Jay so I sent him my order number to his main email address

I'll check back if/when something else happens

I have an outstanding order and it's still just "processing"...

I got word the other day that mine is part of a recent batch...  still says processing though

Ordered yesterday, also waiting for tracking info.

my order was on the 8th, tlaked to Jay,  got an email that it is in 'the next batch' but still says processing

I think that shopping cart needs some work

Add me to the list.. Ordered on the 14th and still says processing.  Technically today is the 10th business day and that's how much time their site says to allow for shipping.  I've emailed Jay and messaged from their site just this morning.  I'll definitely be watching this and updating with my status.

I received a response to the email I sent Jay on Friday...

Hi Chad,

The metals markets have been more hammered than usual, but your order should be shipping this week.

Thanks very much for your patience as the metals markets start to get back to a normal production rate.

-Jay

I was basically asking for an update since I was past the estimated 10 business days it would take to ship.
I will continue to report progress here and the other thread I posted to.

My order just shipped...  so it took about 3 weeks turnaround.

If there was some status updates in between it would reduce a lot of worries

WOW wish I would have seen this thread before I made an order.  Now im worried it may never arrive.

I have not gotten any response via phone or e-mail since I placed and paid for my order 4 days ago.

4 days is nothing.  But even in the money for gold sites you usually don't get gold for a few weeks.  Just give him a call so you know he has your order on the radar.  He delivers and your price is locked at time of sale

I want to learn more about this thread-deletion-process. Locked and title changes I could understand, but deleting a thread would cause great concern to me. I'm now curious as to what other threads may have been deleted.

^^^^^What he said^^^^^^^

Plus, I said I would report back; and I received an order of gold today!  I still haven't heard about my other order (45btc) from 4/15 though.  Once again, will report back. 

4/15 was a horrible market day.  As the market declined, so did warehouse inventories.  By mid-week everything was delayed or at 18-20% price premiums, by 4/19 most primaries were simply not taking orders for the most popular products.

Supply side is only now starting to catch up, with most standard products on about 2 week delay.  The price premiums are still a bit high relative to normal.

I'd be willing to bet Coinabul, like most other dealers, is having a hard a time sourcing reasonably priced material with short lead times. 

I've never dealt with Coinabul, so I wouldn't defend him.  I will say that delays are normal for most bullion items right now.

I think you are 100% right, they just do a horrible job communicating so no one knows what's going on and assumes the worst.  I don't know why they would have such a hard time saying exactly what you just did to their customers.

Or simply put a banner on the product pages that are delayed?


Most of the bullion buyers in the world are OK with delays as long as they are locked into the price when they ordered - the key is communicating those delays to the customer.  My customers can come knock on my door if I don't answer the phone, which I always do.

Slightly tougher situation when the seller is "virtual", which doubles the requirement for comms being vital to the relationship.