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Title: [cex.io] has seized our mining account Post by: tytus on August 14, 2014, 03:15:20 PM When ghash.io just started, Alex one of the authors of the pool in Ukraine, created an account for us called "bioinfo". We have used this account only occasionally for prototype hardware and small batches of miners but over months a significant amount of BTC has been accumulated on the account. The management of ghash.io accounts has been taken over by cex.io . Beginning of 2014 we have create an additional account "bioinfobank" with the same email address.
In June we detected that we can no longer login to the old "bioinfo" account that was still in use. On June 8th we got this reply from Daniel (cex.io support). "We have found that you have multiple accounts registered to the same email address, please use individual emails for most reliable account management. Your account has been frozen, please be patient while we investigate why your account was frozen." Few days later cex.io request personal KYC data from me even though it was not a private account and it was never created for a private person. I sent all documents but refused to send a picture of me holding a photo ID. In general I would never agree to provide my personal data to a dubious institution because of many potential ways to illegally exploit it and I would never mine on a pool that requires KYC but this was an old account. cex.io continued to refuse to provide access to the account so I went in person to the London Coinsummit conference that was sponsored by cex.io and talked with Jeffrey Smith (Chief Information Officer j.smith@cex.io) who promised to look at this issue. I emailed him after the conference again but I have never received a reply. Did anybody else had his funds seized on cex.io ? Please send me private messages. Title: Re: [cex.io] has seized our mining account Post by: IYFTech on August 14, 2014, 03:52:27 PM This is typical CEX behavior & the reason I will not touch them with a barge pole. Their history is one of lies, deceit, dishonesty & general crookedness.
I wish you luck with their non-existent support, please continue to post updates on your case here. Good luck! ;) Title: Re: [cex.io] has seized our mining account Post by: CEX on August 15, 2014, 03:29:11 AM When ghash.io just started, Alex one of the authors of the pool in Ukraine, created an account for us called "bioinfo". We have used this account only occasionally for prototype hardware and small batches of miners but over months a significant amount of BTC has been accumulated on the account. The management of ghash.io accounts has been taken over by cex.io . Beginning of 2014 we have create an additional account "bioinfobank" with the same email address. In June we detected that we can no longer login to the old "bioinfo" account that was still in use. On June 8th we got this reply from Daniel (cex.io support). "We have found that you have multiple accounts registered to the same email address, please use individual emails for most reliable account management. Your account has been frozen, please be patient while we investigate why your account was frozen." Few days later cex.io request personal KYC data from me even though it was not a private account and it was never created for a private person. I sent all documents but refused to send a picture of me holding a photo ID. In general I would never agree to provide my personal data to a dubious institution because of many potential ways to illegally exploit it and I would never mine on a pool that requires KYC but this was an old account. cex.io continued to refuse to provide access to the account so I went in person to the London Coinsummit conference that was sponsored by cex.io and talked with Jeffrey Smith (Chief Information Officer j.smith@cex.io) who promised to look at this issue. I emailed him after the conference again but I have never received a reply. Did anybody else had his funds seized on cex.io ? Please send me private messages. Hello tytus, your comments have been directed to management. If as you have stated an action was taken by Jeffrey Smith to investigate, then you will be contacted. Title: Re: [cex.io] has seized our mining account Post by: PatMan on August 18, 2014, 07:21:34 PM Ah yes......the famous CEX customer service experience........ :D :D
Title: Re: [cex.io] has seized our mining account Post by: cathoderay on August 20, 2014, 03:02:57 PM What?!
I hope you requested a passport scan of whoever was withholding your funds....... Title: Re: [cex.io] has seized our mining account Post by: n00b2013 on August 20, 2014, 03:03:56 PM grats man :)
though this is exactly why one doesn't keep minings on the pool ;) sorta old wisdom tbh |