Bitcoin Forum

Hi!
I was using okpay without any problems since about a month, deposited bitcoins to my okpay account daily.
They always got credited to my account after the 6 confirmations.
But today, deposits are still pending in my balance, even though they have like 90, and the 2nd depo around 20 confirmations.

I'd like to know if anyone uses them and have the same problems?
I don't want to spam them with support tickets until I know if it's related only to my account or to everyone else's...
Thanks!

Just support ticket them, probably something stuck somewhere it's usually instant.

I sent them a ticket, but no reply yet.
I found this on their Add money site:

Bitcoin
Your bitcoin deposit will be accepted and put on a pending state. All the payments you receive on the old bitcoin addresses will be processed same way. Instant bitcoin processing will be resumed soon.

Not sure what could be their problem. Hope they resume working with bitcoin soon, I really liked their services:)

I am also in the same situation. I think it's a temporary problem. They'll be placing the problem .. Let's take a little time

I hope they correct it fast:) I'd like to fund my debit card with bitcoin before may 3rd... Going to travel soon.

No reply your ticket ?

no, not any reply from them yet.
not sure what could be their problem, but they should keep customers updated i guess:)

My ticket reply:
All the Bitcoin deposits will be released next week.
Thank you.


I made an account just because okpay bitcoin agree, but I can not wait days.
If my main bank, to cut me off the euro, for so long, I already closed the account.
I have some projects using them, but now I'm about to start doubting whether or not such activity
Okpay, if you want to keep the customers you should offer more stability.

You should not worry, if they told you next week, it will be next week I guess.

I would not stop using them because they inactivated bitcoin for a while, I'm sure they didn't have another choice.
Maybe they should've updated their clients more, but if they reactivate bitcoin deposits this little delay will be forgotten soon:)

I'm not worried, Okpay is doing excellent work, but should talk more with their customers. I want to use them on my site for sale but I can not afford to stop work and not knowing anything. Customers should be informed about what happens otherwise freezes everything.

Well, they will probably perform your transaction. The reason could be they are out of money, maybe they bought some food or something with it.

This "company" is not a scam, but not very professional, their HQ could be in a basement, but I would not know that, just that some person called them
and a baby was crying in the background while support was handling the customer(found that online).

I used them for an amount of $25, I managed to get $15 out at wmxchange, and $10 is still with them, for AML reasons.
It seems even if they work as an exchange service (you deposit an e-currency and you get another) I was doing money washing. ($10)

My account was verified, but they decided to ask me for a picture of me holding my ID in my hand.

I told them to keep the money to buy some food.

P.S. if you want to see whats up, you can always add that guy on skype, not much English from him, but at least he replies fast.

Has the issue been resolved?

no, in fact 2 of my deposits are still pending since 4/17/2012 5:40 PM and 4/17/2012 12:50 AM   

this is getting weird & stinky without any announcement from their side, and with giving a timeframe which already passed...
 >:(

You are not alone. I also have pending deposit of 500 btc from 18 apr. They promised every week to solve the problem next week and still nothing happened  >:(

too bad:( now aurumxchange stopped debit card funding too, not sure how could i get my money out of bitcoins cheap, and not using bank transfer...

Mtgox seems, has yet to pay the money to okpay. This is causing a temporary blockage of acceptance bitcoin.
Mmmm....  ???

i think it depends on the amount involved. i just had a transfer made now from mtgox to okpay and after 4 minutes its hit up the okpay account. try to send smaller amounts and see if they stuck again.

It's been more than a month now. Have they released the funds?

I see that bitcoin is still enabled to withdraw funds, but not to add. Anyway, there's not a lot of informations about it...

I will be forced to close your account if you do not activate as soon sending bitcoin.
I wasted time and effort to turn around and I did especially for this.
Other Italian people will be forced to do what I do. It 'sad ..

It's still pending...
Since Apr. 17.

No news from the company.
What kind of business does this?!
Why don't they REFUND my bitcoins instead of holding them for UNLIMITED (unspecified) TIME and leaving no choice to their customers?!?!?!

did you withdraw btc in to okpay account? or mtgox usd to okpay?

Any business which allows instant transactions is going to get hit with fraudulent transactions sooner or later.  Smaller businesses have little capacity to cope with this.  People have probably tried to manipulate their system with fraudulent transactions and they're likely trying to work out a way to deal with that.

I funded okpay with my bitcoin, using add funds in okpay menu.

Didn't know mtgox can be used to fund okpay, I'll try that later.

Then enable manual verification for bitcoin transactions.
Even though disabling automatic deposits, and verifying each transaction one by one shouldn't take time from Apr 17 (more than a month)...

Manual verifications aren't a viable once you reach a certain level of transactions without putting on additional staff.  Most small businesses either run at a loss or barely break even in their early stages and can't afford to hire more staff.  Manual verifications are extremely time-consuming, so small, start-up businesses operated by one or two people have a limited capacity to perform them as the need to do so increases.

And no, it shouldn't take a month or more for them to process transactions, but if they have been hit with deposit fraud who knows how it's affected their cash flow or their trading accounts (both currency and Bitcoin)?  When they were first mentioned on the forum, the thing which struck me most apart from their fees was how vulnerable their business model was to fraud.

well i never try to fund the okpay account using btc but i'm guessing there is a sort of verification for this kind of transaction if not the okpay wallet has some problems receiving btc atm.
my transactions with okpay was : btc wallet -mtgox usd - withdraw mtgox usd to okpay and the entire transaction took 10 min to have my okpay account funded

I think they read this forum, and a lack of response does not honor. We are awaiting an official response. Patience has its limits.

It seems, that they do not read that forum. And before posting here, I've called them, and they gave me redeemable MtGox USD code (they offered bitcoins first).

Their last activity on the forum was in April.

Name:   OKPAY
Posts:   17
Position:   Jr. Member
Date Registered:   11 November 2011, 22:53:53
Last Active:   17 April 2012, 23:12:58

Their "customer service" performance in the forums hasn't exactly been stellar.

They are claiming that BitCoin processing is restored. Is this true?

https://www.okpay.com/en/company/news/bitcoin-payments.html

Yes, they also ask the 5%

i've done a withdraw from mtgox to okpay on friday and today the status from my mtgox withdraw is "todo". i contact mtgox and they told me that this status means that the transfer has been initiated and they soon will fund the okpay account. so in this case i don't think the okpay has any problems, so far mtgox didn't push the transaction forward

Did you withdraw bitcoin to okpay, or use a mt gox code? The people above were complaining about their bitcoin funding not going through. I understand the 5% fee, but there is some convenience in okpay that I like.

the withdraw was from my mtgox usd account directly to okpay account. i tried btc to okpay and the transaction was done after 6 conf.

it's pending again, be careful when you fund your account directly to okpay from BTC.

Transaction IDxxxxxxx

Gross$36.82 USD
Fees$0.00 USD
Net$36.82 USD
Date7/12/2012
Time7:37 PM
Status Pending
External Transaction IDeb34d8431393c3a84f83e608b0bd646d54ebddcc6cb618bc78680e4218341105
Comment5.5 BTC Ex 6.69600930 USD (1LSPkANLVXhFHLuSbeZY5WyYYvg9QFUaxF)

Transaction has like 440 confirmations...

Is this reliable these days?

Dear customers, Bitcoin processing has been restored and now fully functional. If you still experiencing any issues please PM me or contact support team directly at https://www.okpay.com/en/support/index.html. We will be glad to resolve your issue.
Thanks  ;)

Deposits are instant, we require 6 bitcoin confirmations to complete the transfer.

Nice  :)