Bitcoin Forum

Just checked my account about the last 24 hour payout. The history showed the payout has been paid to my account but my balance is now negative BTC... They never credit the payout to my account and it's lost. Has this happened to anyone before?

Instead of getting angry here why don't you contact GAW support and try to resolve this matter in civilised way? If you contact them I am sure they tell you what happened and will resolve your problem.

Incredible, this's robbery.
  >:(

This is always the best first thing to try. I would speculate that GAW likely overpaid for some number of blocks for some reason (maybe orphaned blocks) and the negative amount is due to this, or maybe they previously allowed you to withdraw more then they should have.

There are a number of logical explanations as to what happened, the correct one of which can be best given by their customer service/support team

Maybe it's the case, but they should at least show the record of deduction and reasons from the balance history so that I am aware of what's happening.

I've issued a ticket and now I'm waiting for their reply. will keep this post updated.

I read about it before somewhere, it's just a bug. You don't really have negative balance although the api shows it. Let them know and they'll make it right.

I just dont like how Gaw keeps changing prices everyday for there products $50,25,16

Hope it's just a bug and nothing more. I'll wait for my today's payout and see how that goes, maybe it'll correct it by itself, who knows.

I noticed that now when I am on the miners tab on zen portal the "prime hashlet" is no longer displayed there. But it's still displayed on gawminers web page. Seems strange, maybe they are planning to roll out another secret update?

I think ltcgear has them running scared.

Nope. You're getting everything wrong. First of all, hashlets are not actual miners nor they represent actual hardware. You even agree to those terms by loging in to zencloud. Given that, we know that the hashlet scheme can't be facing the same problems a regular mining pool faces. If they come up claiming that they faced a problem like the one you described, we can know for sure that it was just a cheap excuse.

Maybe the forgot to adjust the pool rate for one of the hashlets?

I don't know. Contact them and let us know as well.

Hello! I would be more than happy to have one of our Tech Agents look into your situation. Please send me an email or private chat with your order number/ticket number :)

Thank you!
Amber
amber@gawminers.com

Thank you very much Amber for the prompt response!

Now my balance is restored and everything is back to normal.

And I noticed that the "24h payout" button on my dashboard is now actually showing my 24h payout instead of 0.

 I believe most of the time the maintainence fee takes at certain hours whereas your payout delivers at different times. Maybe they have taken your maint. fee and will be paying the payout soon?

Glad to hear that it is just a bug. I guess this case is resolved and there is not really need to ask support if this is so commonly known bug. They should fix that asap.