Bitcoin Forum

HI, I deposited money with intersango almost 21/2 weeks ago and still no money in my 'account' - is it a scam website and should I forget about it ? Does anyone know a good place t buy bitcoins fast and easy? Cheers folks

If you're inside the SEPA zone I recommend https://bitstamp.net . Very fast service and good customer support.

I've done quite some business with intersango.com, and so far their support and service have been excellent. Can't talk for anyone else, but based on my own experience I would highly recommend them.

hi, i would recommend Intersango- however if you deposited through Lloyds thats the problem- I use Metro and deposit in hours sometimes. contact them they will sort it out. reg

                     http://bitcoinpyramid.com/r/2314

Intersango is a scam for sure lol that is ALL I hear about them.

I've been using Intersango for two months and I haven't had any issues thus far. The only downside the last 3-4 days is the low quantity of offered bitcoins.

I have been waiting for around 6 weeks for a withdawl to be paid into my account. Opened several support tickets and been told it has been sorted on two occasions but nothing has been deposited in my bank yet. I will never use them again, I'm starting to worry I will never get it.

Hi everyone thanks for the feedback, however i have had same experience as Redmond, it is almost a month to the day since i deposited and still no money. I too have had several tickets opened and answered from time to time by Donald who is one of the owners apprently, so that gives me a fair indication of how bad it is run if even he wont sort it out. I have instructed my bank to trace and recall the money so dont think i will lose anything. I will give mt.gox a go or bitstamp thanks for the recommendation. 

You are a moron for sure lol

Got it eventualy after talking to Patrick on #bitcoin-otc. Dont think I would ever use them again, took me 6 weeks to get my withdrawal.

I've used it a few times and it worked for me with a good amount of trades. One thing is that you have to use odd amounts like £10.53 not even ones like £10. I have no idea why but it sounded like the amounts are used as identifiers in their system?

well just to update since i started the post way back when - i got my bank to contact the polish bank who in turn have tried to contact intersango to release my money and basically intersango will not respond so GOODBYE €€€ HELLO SCAM!!

I've sent 300 euro last week to intersango.
Bought bitcoins for my money and transfered them to my glbse account.
It all worked perfect and pretty fast.

Did they respond to any of your attempts to contact them? What did they say? Did you send them any details of the wire transfer?

Don't have any problems with Intersango.
I also believe there good guys.

Hi Blazr

Ya I give them the details as they request them on the support page. They respond but its always the same response  - what is the reference number and we cant find it, we have to look manually - cheap excuses really - just logged on again and unsurprisingly no money in account...

And who are you btw?

+1 Bitstamp have been brilliant with me, very good service.
Intersango on the other hand is a completely different kettle of fish  ::)

Hi,

I am writing on behalf of Intersango to address this issue publicly.

I would like to state that the OP's claim is inaccurate and does not properly represent the situation.

The user failed to change the ticket status back to "Needs Staff Action" and it stayed throughout all messages on Needs_user_ attention.

We are a young company and we concede that our new support ticketing system (it was only up a matter of days) at the time the user opened his ticket was not the most intuitive. After a few days of operating under the new ticketing system users were instructed in replies to remember to change the ticket status back to "Needs_staff_attention" after responding.

The claim that the user was ignored is false. By the time OP's post was made the issue leading to the user's situation had been resolved. This thread was brought to our attention by the user's final response, in which the ticket automatically changed from "Needs_User_Action" to "Needs_Staff_Action".

Thereafter, the situation was resolved quickly. We have contacted the user,  encouraging him to update his posts, but we have not received a response.

Inherent in his own ticket he can see that the ticketing system was already changed before he made this post so as to avoid the issue that the user faced in the first part.

We would like to apologise to the user for our previously unintuitive ticketing system. We are continuing to develop a more intuitive, user-friendly site.  We acknowledge that this aspect of our support system was not as efficient as it could've been and this is why we've added the development.


There was certainly no intent to ignore or disregard the issue. Feel free to try our our support and test our response times at support.intersango.com

Ask us any question, even a general question, about bitcoin or about whatever you wish and we will try to respond in a timely and professional manner.

I've bought btc from Intersango and everything went smoothly. They may have some issues with their support but I'm pretty sure they're not a scam site.

I can second: Intersango is trustworthy. I used SEPA wire transfer to their .pl bank account multiple times - handling was quick and satisfactory.

Heh, how convincing does this look? A bunch of newbies with about 4 posts sign up and immediately vouch for them. I promise I'm not a shill though.

I've done 70 and 300 euro's, everything went well.

I agree with greg35

I recommend Intersango.

OK so I retract my original statement that Intersango are a scam - I eventually got my money after 2 months and only after emailing them these posts - so to conclude the post - they are real but have poor customer service

Point to note - transferred money Friday to bitstamp and got it today lunchtime so thats even better than advertised

Congratulations  ;)

I have had quite good experience with them.  Twice transferred Euros to them, it appeared after a few days.  In one of the cases, the payment appeared as "need approval" and stayed like that for 24 hours, at which point I opened a ticket.  An hour later I got a reply, and the money appeared in my account.  In several cases have I withdrawn BTC from my account at Intersango, in every case the BTC have appeared in my wallet within seconds after making the request.  So all in all, I am a satisfied customer.

BUT there are two issues potential customers should be aware of.  First, they are currently having trouble with their UK bank, so transferring money in/out in GPB is currently impossible.  Second, they are at the receiving end of a Bitcoinica-related lawsuit.  I think it is unlikely that they will get their funds frozen, but nothing is impossible when lawsuits are involved, so I do not recommend leaving large sums on Intersango for extended periods.

How is it possible? BTC transfer from one BTC address to another usually takes me several minutes and sometimes hours. Am I missing something?

Transactions can take minutes or hours to be confirmed, but should show up in your wallet as unconfirmed almost instantly. Bitcoins obtained from unconfirmed transactions cannot be spent and are not credited to your wallet balance until the transaction is confirmed, as unconfirmed transactions may turn out to be double-spent (and therefore invalid). Think of it as like waiting for a cheque to clear.

Yep, that is what I meant.  My wallet showed the BTC as unconfirmed almost instantly, but of course it on average took 10 min to get the first confirmation.

Now it's clear, thank you.

Any chance of Intersango being able to take GBP anytime soon? It's turning into quite a mission to get hold of any btc here