|
Title: Blockchain Two Factor Authentication reset declined Post by: FlintyParsimony on November 15, 2014, 07:24:29 AM Hi
I recently went from a stock to a custom ROM on my Android phone, so had to do a factory reset. Had Two Factor Authentication set up for Blockchain, thought I had backed up my QR code but to my horror realised I hadn't when I came to reinstall the Blockchain wallet app. Entirely my fault of course. But no worries, I thought, as I can do a 2FA reset request. Which I did, but it was declined saying: "A request to remove two factor authentication on your wallet account has been declined. A reason was not specified. For more information please contact wallet@blockchain.info" OK I thought, so I replied: "My request to reset my Two Factor Authentication (via Google Authenticator) has been declined, as per the below. No reason was specified, so I am unsure what to do next. I needed to Factory Reset my phone, but had forgotten to back up my QR code so I couldn't re-pair into Authenticator. Fortunately I do still have my original Confirmation Code and mnemonic backed up, if that is any use." That was over two weeks ago and I still haven't heard anything back. How I can get a response from Blockchain? Or have I lost my money? Any assistance you can provide would be much appreciated. Thanks. Title: Re: Blockchain Two Factor Authentication reset declined Post by: shorena on November 15, 2014, 09:25:04 AM -snip- That was over two weeks ago and I still haven't heard anything back. How I can get a response from Blockchain? Its blockchain.info and if their support sucks, contact their support. I know this sounds harsh, but you decided to open a wallet with a company. You basically have a bankaccount. What can we do about it? Or have I lost my money? I doubt it. Their service is not the best from to time, but AFAIK they have not lost anyones money. Any assistance you can provide would be much appreciated. Thanks. Contact [1] them again. Complain about it on twitter [2], if you have a reasonable amount of followers this will build up pressure. [1] https://blockchain.info/support-desk [2] https://twitter.com/blockchain Title: Re: Blockchain Two Factor Authentication reset declined Post by: FlintyParsimony on November 15, 2014, 10:04:57 AM Thank you for the reply, harsh but fair.
Thanks for the tip about contacting via their support desk or, failing that, Twitter. Title: Re: Blockchain Two Factor Authentication reset declined Post by: evansearle42 on November 16, 2014, 07:32:54 AM If you have a backup of your wallet then you can simply create a new wallet and import the encrypted wallet into your new wallet assuming that your password(s) are the same.
Title: Re: Blockchain Two Factor Authentication reset declined Post by: FlintyParsimony on November 16, 2014, 09:27:30 PM I've sent another request to the support desk, so we'll see what happens over the next few days...
Title: Re: Blockchain Two Factor Authentication reset declined Post by: FlintyParsimony on November 18, 2014, 07:46:03 PM Great news, the second support ticket worked and I now have access to my wallet again :)
(Will be a while before I'm confident enough to turn 2FA on again though.) Title: Re: Blockchain Two Factor Authentication reset declined Post by: shorena on November 20, 2014, 09:12:11 AM Great news, the second support ticket worked and I now have access to my wallet again :) (Will be a while before I'm confident enough to turn 2FA on again though.) 2FA is a good thing, just make sure you have a backup, e.g. of the QR code. Title: Re: Blockchain Two Factor Authentication reset declined Post by: FlintyParsimony on November 25, 2014, 05:53:34 PM 2FA is a good thing, just make sure you have a backup, e.g. of the QR code. Yes, learned my lesson! QRs now backed up in LastPass and elswehere. |