Bitcoin Forum

Hi Bitcoiners,

Just reserving a thread for the upcoming weexchange.co

Also to introduce our forum support account - WeExchange

Best wishes,
Graeme Tee
Director
WeExchange Australia, Pty. Ltd.
ACN: 152 308 239
ABN: 30 152 308 239

Hi
Please PM me with any WeExchange related support or general inquiries.
Support staff in USA and Australia will monitor this account 24/7

what do you exchange?

We provide a place for Bitcoin users to trade Bitcoins to or from USD, AUD or CAD currently.

Can you tell me what "default" currency when creating an account matters?
Can it be changed later?
And perhaps in which banks do you have accounts for each of these currencies so I can choose the one which I have the best connectivity (SWIFT-wise) to?

Hi Miernik,

Default currency can be changed at any time from the profile settings.

Your best bet would be our ANZ bank ins Australia.

Thanks!

and the same question posted by lolwut . what do you exchange?
btc to...?? or reversal ?

what method of USD do you use? bank wire? WU? LR? etc..

Thanks for the interest folks!!!

Currently we are writing up our full announcement, rather than going through each point post by post we respectfully ask members wait until full anouncement and then ask questions on anything not covered. :)

Thanks
 Graeme

How does your CAD side of things work ?

:)

Watching.   Love your work Graet ;)

Hi all
i need invite for WeExchange. Please PM me

Thanks

sent :)

Get it. One question: Is this possible to use Latvian (EU) bank account with WeExchange?

Currently WeExchange only supports USD, CAD and AUD
We do plan to offer EU in the future, much paperwork and no ETA yet.

We have removed the need for invite codes
Sign ups are Open :)

How many confirmations do you wait for on a deposit?

6

weexchange.co will be offline for 2-3 hours for maintainence at host - sorry for the short notice

Nice work I like it :)

I've done three transactions with WeX to fund my BitFunder account, platform seems great! Good luck, hope it is a huge success.

I've done a few transactions as well.

What I like is the low costs associated with fiat money transfers from your bank account. In CAD, you pay $1.50, the Interac fee and that's it.

However the platform needs more exposure/people using it.

Edit: Ukyo got me fixed up, thanks!

Hey Ya'll,

The Direct Merchants Auth token field doesn't strip leading and following spaces.

Those copying/pasting their auth codes are going to be confused when nothing happens on submit (no error, nada)

Probably should fix that right up.

No charge for this QA time.

Adios!

I've found a bug too, so opened a support ticket last friday, managed to work out what the problem was but as I couldn't update a support ticket I opened another detailing my findings.

If you need any more info on the bug, just let me know!

I've opened a support ticket and sent a PM to the WeExchange support user, but I've not had any response at all, so I'm hoping that if I post here, I'll hear back from someone at WeExchange.

Here's the text of my support ticket ID IRA-169341 "Missing Funds":

Hass development stopped on WeExchange? Two tickets open for two weeks now. I know they're not critical as I resolved the issue but it could catch someone else out.

I try to withdraw my funds but I can't. I get an authentication error message every time.
I opened a ticket with no answer.

Please fix this problem.

PM :)

Problem solved.

Thank you.

I'm a new user to WeExChange (and bitcoin communite as a whole) and I ran into some problem logging in the other day.
But with the help from Ukyo (https://bitcointalk.org/index.php?action=profile;u=35121) I'm now up to speed again.
Their site might still have room for improvements, but the personal service from Ukyo is superb!

Hi,

Is we exchange having issues for anyone else? Usually sees my deposits and credits them within 6 confirmations. Been over 9 now and no sign of my deposit?

Support ticket opened, just wondering if it's a site wide/bitcoin issue, or just my account?

Thanks.

Myrddin

I have the exact same problem.
I have 13 confirmations, but no sign of my deposit.

I have also opened a ticket for this problem.

It's fixed now.
Ukyo posted here (https://bitcointalk.org/index.php?topic=130117.msg1668737#msg1668737) about the problem as well.

Hi there,

Given that I only use weexchange to get funds into Bitfunder, can I set this to be automated? I.e. any bitcoins credited to my weexchange account get direct transfered into bitfunder after the required number of confirmations?

Thanks.

Myrddin

Hi, could someone please answer ticket YSF-694217. it's been a while.....
thanks

After signing up and clicking on the verification link it says:

"Sorry, the code you provided is invalid."

Is there a problem with the service?

I completed the verification but when I go to log in it rejects my password. The lost password procedure doesn't recognise my email address, despite my cut and pasting it from the verification email.

I suspect this project is brown bread.

hi
i have deposited xrp in your exchange but nothing is showing in my wallet....can you please fix the problem ..or refund..i can provide you with the transaction id code if you pm me..
Thank you in advance for your help

Cannot login to my WeExchange account.

Forgot password link works, but then won't work for reals.

I wonder how much business has been lost to BTC-TC over this? Seems I'm far from the only one.

No reply from Ukto on my issue yet, and someone in the IRC chat claiming to be his secretary was not very helpful.

Others with issue here:

https://bitcointalk.org/index.php?topic=159194.60

Update:

Called 800 # and was helped.

I've sent 35 BTC into WeExchange, all good.
Deposited to Bitfunder with Auth-Token provided, looked good (now 0 in wallet).
But funds don't show up on Bitfunder (1 hour and counting).

2013-04-28 15:24:00    Instant Payment To: BitFunder          Completed

Date    
Transaction ID    nEAPMiaa2QNb1cuWtEsJFa3mrCF1OCUG
Type    Payment
Debit    
Credit    
Fee    
Status    

Is there lots of info missing in this form or is this normal? Can you please help me to fix this?

This is the first time that I used WeExchange or Bitfunder, but so far it's been everything else but a smooth ride.

was trying to register a new account on weexchange so i could fund a bitfunder account. however, after registering, i never got the verification email. yes, i checked the spam folder. tried registering again with the same info, it said there had been an error. no specific message given. it's been several hours since i first registered. :(

Also have the same problem, deposited to the address linked to my account, but even after +80 confirmations BTC doesn't show up in my WeExchange account (I've done 2 deposits before and those were available in my account after 6 confirmations ). Opened a ticket as well.

Update: funds received, took about 20h to get deposited into account.

WeExchange service is very poor.

I tried to deposit $200 into my WeExchange account 11 days ago. I followed the instructions on their website to add funds in AUD - after clicking the 'add funds' link the instructions were to deposit AUD into their ANZ bank account and include a supplied reference number with the deposit. This I did.

After a number of days my account did not show the funds. I opened a support ticket on their website. After a number of days I get a reply telling me I need to have my identity verified, and the account name and the deposit name need to be the same (NO MENTION OF THAT ON THE PAGE WITH THE DEPOSIT INSTRUCTIONS). They ask if I want to change my account name to match the name of the depositor - I say yes please, and ask if I am able to do this myself.

Well that was over a week ago. They still have my $200, but have not credited my account. They have not changed my profile details, and there does not seem to be a way to edit your own profile details on the WeExchange website. They have not replied to a number of support ticket follow up messages from myself.

WeExchange support is non-existent. I have no option but to post a message here and hope they reply.

WeExchange is a scam as far as I am concerned!

Just to start... I am not associated with WeExchange so please don't take my comments as official!
If you are looking for an exchange that won't have their bank accounts frozen or totally collapse then don't go with ANY that do not ask for a verified identity as they WILL fail. That is just a fact and while I agree that it should tell you beforehand if you don't realise that then you are gambling with your coins.
Personally I have never had a problem with WeExchange and have found it the best AUD site around... and I have always received a prompt response from their IRC channel #weex
In saying that, there are deficiencies in their site including the inability to change profile details and the fact that the front page looks like a phishing site! Although I have been hearing for the last month that this will be changed "next week" ;)
Considering that the whole premise of this decentralised currency is compromised by 80% of transactions going through 1 exchange means I seriously hope that WeExchange survives (and not just because it handles AUD without extortionate fees!)
I for one will continue to support WeExchange in the hope that it becomes a viable Australian alternative to Gox and that maybe it will inspire others to make access to Bitcoins easier.
Cheers Forrie

Ehm,

I am not sure if this is a troll posting or not to be honest.

We get quite a few people who want to sign up with one name, and deposit with another, and then want to change their identity (sometimes after submitting docs that they are the first person).
Often times people never respond back to tickets and after a week or two they get closed for nonresponse.

Can you pm me your ticket number and I will take a look and see what I can do on this. :)

Thanks,
Jon

Thanks for your reply Ukyo!

I am not a troll - I am one of your customers! I have been forced into a public 'name and shame' exercise to get a response from WeExchange. I have waited over a week!

You have $200 of my money, so I'm not in a position to open a support ticket, get bored, and then go away. Not unless you refund my money - i did give WeExchange that option in one of my messages to you, but I did not get a response

My problem is this Ukyo

- Your site processes allowed me to register and deposit money into your Australian bank account.

- At no stage did your site processes warn me that in order to credit my account you would need to verify my identity, and you require the deposit name to match my WeExchange account name.

- I registered with a name like you have here - is Ukyo your real name? Is that your first name or second name? What is your address? What country are you in? Can I see your documents - YOU HAVE MY MONEY, RIGHT! I'm at risk, not you.

- If i had known your rules I might have registered with my real name, or I might have thought about it more (uploading my passport, drivers licence and home address details is not something I do lightly - to be honest your website does not look very professional, and I am concerned this would be foolish, especially now after experiencing your level of customer service). Maybe you are a couple of guys in a bedroom. Cool, but I'm not convinced you are a legitimate business with solid processes, and that you would treat my uploaded documents ethically.

- I informed you a week ago I would like to edit my profile, so I could upload my documents YOU ASKED ME A QUESTION AND I ANSWERED - YES EDIT MY DETAILS

- Up to here I was irritated that you did not outline your policies before I deposited the money, but I was content to edit my profile, upload ID documents and proceed as your customer.

- My problem is this was over a week ago and you have ignored me ever since, and have not responded to any of my support messages - HOW CAN I EDIT MY PROFILE DETAILS?

- Your lack of service makes me feel it is unwise to upload my identification documents, BUT YOU STILL HAVE MY $200

That is my problem Ukyo!! I had to register here, hang around for 4 hours, make 5 posts, and then I could post a public complaint that you finally answered - WHAT A PAIN FOR BOTH OF US! I'm not a troll - I'm a pissed off customer!!!

You have my money - what is your identity. I looked at your profile here - is Ukyo your real name? Can I see your passport and drivers licence? I'm not having a go at you personally, but this is bitcoin - anonymity is one of the selling points. There is nothing on the WeExchange website to identify any of the people involved , NOTHING!

If you are going to have these rules (which is ok as far as I am concerned)

- MAKE IT OBVIOUS BEFORE THE CUSTOMER DEPOSITS THEIR MONEY.
- RESPOND TO THEIR SUPPORT TICKETS BEFORE THEY GET PISSED OFF

It will save you time and a lot of negative exposure.

BUT, I do thank you for  your reply!! I will PM you my support ticket number. Either refund my $200, or help me edit my profile, and give me confidence that uploading my identity documents is not a huge risk - TREAT YOUR CUSTOMERS PROPERLY - Look professional!!

You are the first Ripple gateway right? You look dodgy guys!!

Are signups not working at WeExchange? Registered twice, verified my mail, did several password resets with different types of passwords but everytime I want to login it says "Login incorrect".

Your Ripple deposit option seems to not work out so well... I got cloudflare warnings for your page going offline twice now after trying to make you find my BTC deposit via transaction hash. Also I'm not too sure if I did it correctly with the ?d=... part attached to the address - the Ripple client unfortunately isn't very verbose on this and there is no documentation on your end.

Use your user name instead of email address to login. ;)

QG

and remember: case sensitive. that bit caught me in a "login incorrect" loop too.

Thx. Damn. Working myself in techsupport and then such a stupid mistake.... :D Nah I blame it on my browser who autofilled the username field with my mail  ::)

I'm having weexchange problems too.  I sent a little bit of coin through ripple.  It hasn't shown up yet.  Using the ripple tx hash verification box brings up a cloudflare page.  Support ticket has been open for a week with no response.  I would think a wallet service would be run a bit more professionally. 

It's only a quarter of a bitcoin, but at this point I'm really happy I decided to do a trial run and didn't send more.

Exactly like my problem, also similar amounts... :-\
The fact that they don't even react to the possibility to DOS their page just by using that Ripple hash form is worrying to me. Also over 1 week with absolutely NO reaction to the support ticket at all. >:(

for me the same...

I had same experience trying to sending small amount of BTC and USD via ripple...
Visit the IRC channel on Freenode #weex and ask around. It was suggested to PM 'Ukto' there, and you might get some response like I did.  I wouldn't be surprised if Weex dropped ripple.

FWIW, depositing BTC directly seems to work just fine.

Wow, all of this isn't exactly inspiring confidence in me using this service to be honest... Anybody got any good stories of using weexchange.co? I still haven't managed to register with it because every time I get the verification email, it says 'the code you provided s invalid' and doesn't verify my account. Why does bitfunder persist with such a poor standard of service provider?

I think I had this problem too when tried to use the the first time.  After a month or so I tried again and it worked but the website looked kind of janky so I never used the service.  Recently I decided to buy asicminer shares on bitfunder and thought it would be a good opportunity to try using more ripple.  Anyway it's been another week with NO RESPONSE to my open ticket.  Everyone should be careful using weexchange as there seems to be no one home.  And you should probably AVOID SENDING FUNDS THROUGH RIPPLE at the moment.

the picture in the site looks like a dating site..

:D

Still waiting for a response from WeExchange (see my post on May 16 for details).

I called their 1800 phone number 4 days ago. Spoke to Graeme and was told "I'll look into it. Someone will call you back in an hour" -  BUT, No call back!! No response to my tickets or PMs here. Nothing.

I deposited $200 in their account over a month ago but have not had any success in getting this resolved, so at this stage I have to concede I've been ripped off by WeExchange for $200.  

If they do actually respond and assist me to either refund my money, or better still process my payment, I'll be happy to report back.

I'm not confident though. I think their operation is falling over.

I think WeExchange is dead.

Big Shame - as an Aussie I was really proud to think an Australian business was the first Ripple gateway.

Haved you tried PM'ing Ukyo or Graet?

Just Verified with Weex. Took less then 24 hours. Way quicker then Gox.
Will try depositing some money and report back how it went.

Cheers,
QG

same thought I had. I'd prefer bitcoins on the main page...

Hmm... can't login to my account at weexchange. Anyone else experience this problem?

confirmed. have contacted Ukto on IRC. I'm sure the issue will be attended to ASAP.

QG

I signed up and enabled 2 Factor authorization, but then i found i cannot login any more, each time i was told "login incorrect".
i already funded 30 BTC as i need to buy assets in BitFunder!
no response from the support emailbox, what can i do ????!!!!!
please give necessary support!

You should visit irc:freenode #weex and see if Ukto can help.

Me too! Although I changed my password, I cannot log in to weexchange.co account panel!

What's wrong???  :o :o :o :o :o :o :o :o :o :o :o

FYI, I can't login to weexchange. I am not getting the error "Login incorrect," which is the error I get when I enter random data into the login form. 2fa is off. I tried multiple browsers. I sent an email to support.

Thanks!

Update: I can login again.

I forgot I had set Authenticator and was just entering my login/pwd and am now locked out.  How long do you get locked out?

From #weex on Freenode.net

QG

I'm unable to withdraw funds due to maintenance. Does anyone know when this maintenance is scheduled to be completed?

I just hit this problem too.  Frustrating that there is no indication of how long it has been down or when it might be fixed.

Still down ... =(

Same prob.  I went to freenode #weex and asked about it.  Ukyo instantly replied: "working on it, right now, hopefully soon."

"Hopefully soon" is good estimation of when our funds will be unlocked.
Thanks for nothing.

Ah yes he told me the same thing a day ago.

Working again =D

I'm confused - when I goto "withdraw funds" the miners fee is set to 0 and I can't change it. Why is that?

Weexchange pays the miners fee for you?

Are the Weexchange logins working now?

Each time I tried logging in today I get sent right back to the main login page with the user/password fields blanked out. I don't know if the site is rejecting my login, or if it is a temporary bug.

I've been having the same problem today, hoping its just a temporary bug.

Login is authenticating again.

QG

I'd like to throw out a suggestion that maybe the number of confirmations required should depend on the amount deposited.

If you are depositing 1 btc, 6 confirmations is possibly overkill and the user will be annoyed.
If you are depositing 100+ btc, 6 confirmations would seem appropriate
If you are depositing 1000+ btc, heck you should probably wait for 12 confirmations

-Chris

I'm not confident though. I think their operation is falling over.

I think WeExchange is going down

ive tried to register an account but ive not received the confirmation email?

some problem in service so we have to wait some

Tried to register today to buy some shares on bitfunder.com

I got the email but when I click it is says the validation code is invalid  ???

Seriously if bitfunder is using this as their only BTC funding source it should at least be able to get past login 101 problems..

No. They send it without a fee. I find it incredible they would do such a thing.

I've been waiting five days for account verification. I am not sure that WeExchange is currently operational?

I`d like to withdraw all my funds on weexchange back to my bitcoin address but your minimum is 0.1.  Any chance of lowering it?

Login issues happening again.. Keep getting sent right back to the main page. -_-

just send from your wallet to WE some funds so you have more than 0.1 BTC there, then - withdraw all.

I am STILL waiting for weexchange to credit my account after depositing funds there via Ripple (can be proven with public records...). This is a joke, seriously!

Every time I check for the transaction hash, the website goes down with a cloudflare error and it seems to find nothing on their internal rippled (the ones at s1.ripple.com see the transaction just fine). The ticket that is open for over 3 months now also is idling around without any answer at all. I would understand that you need a weekend or so to sort out transactions and manually credit accounts... but MONTHS?! It's not like you receive thousands of transactions per day after all.

I had a problem with a Ripple transaction as well and the support ticket sat untouched for quite some time. I eventually caught up with Ukyo on #bitfunder on Freenode and he took care of it.

It's not exactly convenient, but it seems to be the fastest way to get a problem with WeEx resolved.

I was in contact with him via PM a few weeks ago as well to no avail, will try IRC now... :-\

Ukyo as usually unavailable for communication (may be just for me?) so I have to post it here:
(this issue applies to WeExchange too)

Hi, Ive been trying to register on weexchange with no joy at all...

I registered, clicked the email I was sent, but it says "sorry, the code you provided is invalid"

I emailed via the add on the contact page, that was a few days ago and I have had no reply.

Any help greatly appreciated.

Thanks in advance

bones

It is a shame to see a site with so much promise go to waste because there is no support.

I've had a bank account registered there for over a month now and it still isn't verified; and there is no information on the site to tell you how to get it verified.

They have 115 points of ID from me.

Edit: I ended up calling their support number as listed at https://www.weexchange.co/main.php?page=helpcontact - 1-800-088-955 and spoke with someone who I think was called Graham. (Their VoIP system was dropping 10% of the conversation.) He advised that there is sometimes an issue with their system's BSB lookup and that it can cause accounts not to become verified.

Still a little disappointed that the online support was lacking, but otherwise happy with the result.

Cheers, Mike.

I've sent supporting documents on 9 Oct 2013 and till now, my account is still unverified? What's going on here?

I'm also a case with BTC withdrawals stuck in "processing" state for two days.
I have open ticket on WeExchange and with no response.  :(

I got stuck unverified for 3 weeks already...

After attempting to withdraw ~1.4 BTC I get this error:


Are you telling me I have to put more in to get my ~1.4 out?

Edit: Now it works, how odd...

Likewise, although  my ticket has been open for four days.  Subsequent withdrawals have worked though.

Mine too.

Ukyo, could you please fix "processing" / "Could not connect to 2nd stage server" withdrawals?

Thanks!

I wait for my 158BTC since a day now... normally withdraws were processed instantly. Whats wrong?

cant login in....

just refreshes back to login page....

I'm getting the same error.  I used a proxy from Europe and got right in.  It seems like WeExchange is blocking US connection attempt's.  This is funny because a important deadline for all US account holder's is Nov 1st.  I wonder if WeExchange is attempting to pull their service from the US base and serve other counties only. 

Im slowly getting worried. Im already verified too and Ukyo is not writing anymore.

I can assume he's busy trying to resolve issue's as he recently helped me with one, but I'd consider a web login a priority issue to be solved.  That's just me.  Maybe he has something bigger that needs fixed.

Maybe the US government won't let him fix the log into.   

So many maybe's.... not enough information.

I'm getting worried too.  I lost my 2factor for weexchange and sent two support emails over the last few days, not so much as a "we got your email" reply.  Just now sent a PM, will see how that goes.

If I can't log in I can't get verified.  Pretty weak.

I think the OP has his hands full on the verification issues.

But i think coding takes way more time than releasing bitcoins. And i dont understand why this takes days and not even a comment from him. This stupid noncommunication is something i start to hate in the bitcoin community.

I can log into weexchange normally without problems. So what is Ukyo doing? He is logging in and posting about some security. One of his last posts he is claiming he is working on support tickets... looks like i have to create a support ticket for a general problem too now.

Waiting for BTC withdrawal stuck in "processing state" with open ticket on WeExchange for 8 days already with no reaction from anybody.

Thats what i dont understand. This is a general problem... why solving tickets when there is a general problem that could solve the problem of many people in one rush? I wonder if the Bitcoins are missing for some reason.
Is ukyo known in person by someone?

Same probs, for 10 days Status:processing, no btc withdrawl

Is ukyo's real data known? Even though he is a old member... he has stress with other tasks and i dont understand what he does.

I should demand interest and compound interest for the loan.

Edit... ok, it looks he isnt anonymous and some guys know him. He has much work to do. But i really would like communication.

As I've posted elsewhere, I also have BTC stuck and have spent 3 days trying to get money out only to get server errors.

However, I did have another amount of BTC stuck which they did free up after a few days. I managed to get that amount out by moving it in small chunks but the moment I took the total over my original released amount, I got money locked again (I had other bitfunder funds to move out). Now any other money gets server errors rather than stuck in processing.

Is it just Ukyo dealing with all the reports? I'm sure most of them could be dealt with just by fixing a few system things.

That doesnt sound good to me. It sounds like there are not enough bitcoins. I really hope i get mine out and im not the biggest withdraw so that i have to hold the bag at the end. Thats so annoying. I really hope the bitcoins are there and werent used elsewhere.

Yes, he's not anonymous.q

But i cant reach him. Tried this thread, pm, skype, weexchange ticket... he has an irc-username but i dont know yet what it is.

He is ukyo on IRC but as he has posted elsewhere, he is not responding personally and he won't give anyone priority. Basically, it won't make any difference. He said he is responding to tickets as fast as he can but looks to be over a week behind.

Once people like me can get our registration through it won't be so bad as at least we can trade, but the lack of information coming out just makes me incredibly wary. WeExchange's terrible implementation is making it hard to get registered because if you don't have only one set of correct information, you fail the verification. So I have the correct address on there but it's not my primary address, nor can I find a way to make it my primary address, so I fail the identity check. It's ridiculous. That plus money being stuck repeatedly and no transfers moving means I have about 7 support requests stacked up, with 1 dealt with (altho not answered, just dealt with) from about 10 days ago.

Hi there guys,
Have a couple of customers who purchased goods at bitmit and are waiting for Weexchange to process withdrawals to be able to pay.
Are there many of you affected on outgoing withdrawals from Weexchange not going through?
Ukyo, will you be so kind to process withdrawals for your users, since this is affecting the community now.
Do you know that when people withdraw is because they need the funds? And they should not be waiting any longer than 24 hours to get their funds and to freely use their funds.
Ukyo, will you please state what's going on.

I've been waiting for verification since 21st October. Is this normal? How long is verification taking to turn around these days?

It's also worth checking the unverified link to see if any materials have been refused. You don't get a message or feedback except through here.

Yeah, I got nothin'.

Can't seem to be able to login to WeEx today. Anyone else with the same issue?

I can't log in to weexchange either today, so both weexchange and bitfunder is not working to log in today at the moment. What is this shit Ukyo, fix your sites as soon as possible this is not acceptable.

Ukyo,
As you are aware of, there are many, many people still waiting for their withdrawals to be processed.
Could you please process those withdrawals asap? That should not take long, or does it?
Or are you just taking free loans from others people money without their consent?
Could you please clarify how long will it take to process a withdrawal at WeExchange and how are you going to compensate affected users.

Just a quick note that although my EFT Withdrawals are showing as "Processing" in WeEx, they did actually happen; so check your accounts just in case they did happen.

No problem for me logging on today.

Here the problem still remains. Logging in to Bitfunder and WeExchage dosen't work and the withdrawal have not been sent yet.

Same for me. No login to BitFunder and WeEx.

Same issue. Can't login I just get redircected to the login page again. The site is verified.

UPDATE: He's been on IRC and explained more about what has gone on, and apologised profusely. He is adamant that this is due to him trying to do everything himself and that he has been totally overwhelmed.

He assures us that he is able to work on the technical issues over the next few days although he can't give an ETA as he is also trying to deal with support requests at the same time.

With regards to the withdrawal errors, he maintains that bitcoind is failing after only a few minutes of up time.

Ukyo,
Would you be so kind to post a daily update on how the processing of withdrawals out of Weexchange is going?
Are you processing any withdrawals and corresponding to what dates? An update will be appreciated.
You see, some of your users have compromises and purchases at other sites and are waiting for their money out.
There are some users reporting withdrawals done weeks ago and not yet processed.
These are in fact free loans you are taking without their consent.

Just a clarification on my side: I've successfully withdrawn AUD from WeEx even though they remain listed as 'processing' - I haven't yet attempted to withdraw BTC. Since they're talking about bitcoind above, I suspect it's Bitcoin withdrawals that are being problematic, not Fiat.

Thanks for communicating with us :) WeEx is working well for me at the moment, thanks.

It would be helpful if someone who gets their withdrawal processed posts the BTC quantity and date of help ticket. That way we can see if and how things are progressing.

2013-11-07 03:58:10   Withdraw   Processing

Today I call to support and I receive nothing :(
Weexchange support girl tell that she have no any information about problems with btc withdraw, she did not know about another ways to transfer btc such as another merchants, like bitfunder...\
she did not know how long takes withdraw time
she did not know what is error about connect to st 2 when I try to withdraw btc
she did not know is it technical problem or problems with weexch. btc balance...
she did not know nothing, only that I must wait
She say, that I must wait until somebody will contact me.
WHY I can not receive MY money NOW???
It is so sad, so sad.. nobody I can believe in this world :`(((

Phone number is +18666345433

Withdrawal issues here:
https://bitcointalk.org/index.php?topic=316546.220

I asked ukyo about this - the number you called shouldn't be on the website so if you found it there, post the link here. The only contacts are for the Australian side now. I had called it after it being posted on Reddit.

Phone number is +18666345433

That number is not on the weexchange site. Did you grab it from reddit or a cache? This is what I find on weexchange.

https://www.weexchange.co/?page=helpcontact

However, it makes no difference. Weexchange is more or less just Ukyo and he is dealing with withdrawals based on ticket order. So calling or speaking to Ukyo personally won't get things moving faster. Just ensure you have a ticket raised and watch this space.

Waiting on 80 btc withdrawal from WeExchange, been processing since 11/4/13. Going to call tomorrow, really pissed off at Bitfunder/WeExchange

You can't call that number. It isn't weexchange! You'll get a standard answering service which was discontinued 2 months ago.

So I see, so basically we're at their mercy?

Hmm - the silence here is a concern.

He's been offline for a day - he's back online now. Speaking to him at this very second.

Anyone know if hes letting us withdraw our money? I sold 2BTC worth of stock and I have been waiting a few weeks for a withdraw to process.

I've withdrawn about 2 BTC from WeExchange and it still says Processing. (since Sunday).
Why is it taking such a long time.?

Ukyo, you probably dont realize this and wont ever do, because you are financially secured somewhere in america (?) and thanks to your accomplishments in bitcoin community, but you are effectively ruining people's lives here, man..
I am making ~6000 USD per year, i already lost close to 30 coins thanks to securities like BASIC-MINING and some other (i now, i am only to blame myself..), so people ran me over in the past. That amount would be enough to buy me a house where i live.. a nice one that is..
You are holding my last few coins i have hostage and that is everything i have and ever will with the prices like this.. i kinda counted at least on that to change my life significantly in the upcomming years.
I simply cannot afford to buy any new bitcoins when one coin is worth 560 EUR, that is three months worth of rent and food for me. i dont have that kind of money.. if i had, i would buy at least one..
What I want from you is a simple promise that I will see my bitcoins in the upcomming weeks. some of those are belonging to a family member of me and he is very nervous and wants me to do something with it, which is not in my power, obviously.
Please, I beg you.. process my bitcoins and bitcoins of these other people that are impatiently waiting, dont ruin us.
I am sure those other people here would like to use those coins to buy something or sell, when the market is blooming like this.

Thank you very much.

My pending withdrawal is:

i am sending messages here, because i am sure your inbox is full and i dont want my message to be lost there. i dont want to spam, please inform me if i am doing something wrong.

+1 - could be me saying that!

I withdrew my BTC on 18 NOV 2013.
Still in processing mode, this is ridiculous.

Date    2013-11-17 16:12:00
Transaction ID    Dnb5QQvKN1tWbR7kULACDrdK89heQn6K
Type    Withdraw
Debit    2.06771160 BTC
Credit   
Fee    0.00000000 BTC
BTC Transaction   
Status    Processing

I have unanswered tickets dating back to Oct. 26.

Anyone with a recently answered/solved ticket?

https://bitcointalk.org/index.php?topic=337523.0

https://bitcointalk.org/index.php?topic=342122.0

I also ordered a withdraw on 19th november and still waiting. The only information at the weexchange site is a "pending status" for my withdraw. No response from support. Is this another scam in the bitcoin world ?

https://bitcointalk.org/index.php?topic=337523.0

I withdrew my BTC , but still processing shown.

Date   2013-12-07 19:50:10
Transaction ID   ntCYo7MuV9CMBV2976ULW1d8rVF6TiLO
Type   Withdraw
Debit   0.35016200 BTC
Credit   
Fee   0.00000000 BTC
BTC Transaction   
Status   Processing

When will I get my BTC?

Has anyone received any payment from WeExchange in the last few days?

Hmm - you seem to not know what is going on.
Try reading one of the following:

https://bitcointalk.org/index.php?topic=337523.0
https://bitcointalk.org/index.php?topic=342122.0
https://bitcointalk.org/index.php?topic=348468.0
https://bitcointalk.org/index.php?action=profile;u=35121;sa=showPosts

Thanks for the links. Yet another scam, it seems - nothing makes sense but that.
The company seems to be legally registered (it's easy to find the owner)...
https://creditorwatch.com.au/express/asic/organisation/152308239

Seems the author of the topic has been online yesterday.
Still no support tickets being resolved since half october at my side.

Can the 0.1 Withdraw limit be lifted?

I currently have 0.01860332.

+1

Do you know about the withdrawals issue? Nobody can withdraws at the moment, no matter how many xbt

Yes, I know of the issue. I also know that the withdraw link/info that was suppose to be posted today wasn't.

As of 12/14/13 I was not able to even initiate a withdraw, their website would give me a second stage error.

As of 12/15/13 near midnight I was able to get past the second stage error only to be met with the withdrawal limit message.

As of today (12/16/13) We all have non of our money back. My original post , quoted above, merely served as a reminder that even us with few Bitcoins cannot even initiate a withdraw. As such the limit should have been lifted from Bitfunder and WeExchange when the shutdown notice was first posted.

I don't mean to start an argument or flame war ect.. Just my two cents.

Any possibility of alt-coins? You should allow an anonymous option where it only takes very limited info about the user.

Limited withdrawals have started from a special site.

Details here:

https://bitcointalk.org/index.php?topic=348468.msg4006582#msg4006582

[h3]Request for information[/h3]

I am requesting the 'Current company information' company extract document from ASIC ( https://connectonline.asic.gov.au/RegistrySearch/faces/landing/panelSearch.jspx?searchText=152308239&searchType=OrgAndBusNm&_adf.ctrl-state=tas6tde7z_4 ) regarding WeExchange Australia, Pty. Ltd. I believe that someone here has already paid for the document.

If you do, please email me.

https://drive.google.com/folderview?id=0Bza0Sx1iSRWqYVRiMkRaLVlrcFE&usp=sharing

We do not forget. We do not forgive.
Eat shit Jon Montroll! Criminal and fraudster!

Watch out Graet, we are legion. Expect us!