Bitcoin Forum

UPDATE: They sent me an email with 2 tracking numbers,

I'm sorry for your malfunctioning units. Perhaps BITMAINWARRANTY could give you compensation? Or I guess another innocent miner is going to get screwed over by a big ASIC company?

I'm trying to help him but he's posted it 6x all over the boards and isn't listening to any replies.

Bitmain is a good company and one of the biggest successful ASIC Company, they will replace your defective miners.  :)

I was promised new units, I will hold off from posting now that we are back to listening to reason...

You must be dreaming! new s3 unit :o :o :o even s5 comes with dust build in!

Warranty on Bitmain Product is for defective parts exchange only.  Does NOT entitle the user the new unit for replacement, the parts replacement to a new parts is the most common process.  (Any demands of new units or parts without returning the claimed defective units/parts will be declined automatically)

Example, send in partially hashing unit, turns out to be the control PCB, and 2 hashing PCB passes the test, then the control PCB be replaced to a new parts, unit be tested for a few hours max, then head to customer's way.

Average processing time, the same day we receive it, it goes out the door to the customers.

On busy day, the following day, it will go out the door.

For special cases, where the miner works fine on initial boot, but claims it reduces the hash rate 10 hours or a few days later, then it will be tested for the claimed duration, then if we could recreate the issue, the replacement be send to you at that time.  (Customers are usually given an option to go though this test or not)

more than likely if you speak with the techs on the phone, the techs will find the most suitable process for you and they can make exceptions for case by case.

The two units in question never hashed at all, and came to my door not working and DOA so should not fall under warranty. Bitmain told me they are working on making it right with a return (this is not a repair).  I don't understand why there is so much confusion when it is so simple, I ordered 4 brand new miners direct from bitmain, I just want 2 new replacements for the 2 that didn't work out of the box. I believe they are honoring my request so I am not complaining and giving them a chance to fix it.

Yes its being sorted by manager

I had an issue with two of the 3 fans of the C1 liquid cooling set. The said they would only send me new ones if I buy a new miner from them.
I replied that I get the miner cheaper from ProTact (and they give me 12 months of warranty! ) and if they could send me the fans. No answer until then.
I'll wait a few days before opening a thread.

@MasterRadix,

Please PM us to expedite C1 fan warranty process.  Please include the original order info from bitmaintech.com


Thank you!


PSA:

For warranty/RMA issues, please contact BitmainWarranty via PM with your Bitmaintech.com order ID info! or if you don't want to transmit purchase data via PM, please request communication via email.

I did contact Bitmain before for a warranty issue, fans to be exact. They were very good about it and sent me new fans under warranty. 

details were provided to you.  Only Bitmain Staffs can approve RMAs and promise any business decisions.  And we can't publish what we communicated with you in public.

FYI: RMA is based on the parts returned to the warranty center FIRST, then the replacement be send to you.  

when parts are replaced, brand new parts will be used for any replacement.  When the whole unit is replaced, it will be replaced with the new units.

In USA, most RMA completes in 1-4 business days when instructions are followed. (Average 2 business days)



Limited 90-Day Warranty

The manufacturer warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 90 days from the date of original purchase.  Shipping and handling fees to be paid by the customer. The manufacturer agrees, at its option during the warranty period, to repair any defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer).   Such repair or replacement is subject to verification of the defect or malfunction and  proof of purchase as confirmed by showing the model number on original dated sales receipt.



This warranty does not cover:
•   Any product which has been subject to damage due to an act of God, misuse, neglect, accident, abuse, commercial use, or modification of, or to, any part of the product, including the antenna.
•   Damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than the Manufacturer.
•   Re-manufactured units, product sold AS IS or closeout product.
•   The cost of shipping this product to the Service Center and its return to the owner, if the product was determined to be free of defect or out of warranty period.

Under no circumstances shall the Manufacturer be liable for any loss (direct, indirect, incidental, foreseen, unforeseen, special or consequential) or for any damage arising out of, or in connection with, the use of this product.

This warranty is valid only in the United States and Canada and grants specific legal rights, it does not extend to owners of the product other than to the original owner. You may also have other rights which vary from state to state.

Products out of warranty requiring service will be reviewed individually along with the fees associated.

Warranty is subject to change; please visit our website at http://www. bitmaintech.com for the most up to date version.

IMPORTANT: FOR INSTRUCTIONS ON HOW TO RETURN
YOUR PRODUCT CALL 1-844-248-6248