Bitcoin Forum

i was sent 1.5 btc at old btc adress at bitstamp
and bitstamp tell me that i lost my 1.5 btc

why??????????????????
these is awful

i want to fix it asap >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:(

they said that had sent email
so what

they did not tell anything about that at their site

these is awful@@@@@@@@@@@@@@@@@@@@@@@

Bitstamp made numerous posts not to use old bitcoin addresses after the hack.

where any link?????

Dam that sucks, i assume you are referring to not knowing about the hack?  Dont know what you can do they did say anyone sending to old wallets will lose funds.  Its a pain having to check the recent exchange history before sending coin, i normally skim the forums before i send.

It was front page on their site while their service was down for a number of days starting around January 4th I believe.

https://www.bitstamp.net/news/
https://www.bitstamp.net/article/relaunch-faq/

Can I deposit bitcoin?

Customers can deposit bitcoins into the newly issued deposit addresses - issued from January 9th 2015. Customers should NOT deposit into old addresses issued prior to January 9th, 2015 as those deposits can not be honored.

According to them, they have notified all customers via email but I didn't received any email and I guess you didn't received it as well.

Sorry for your loss mate.

How I can take back my 1.5 btc from bitstamp?????.

You didn't send the 1.5BTC to bitstamp. A hacker got the private keys for the deposit addresses, and presumably stole the funds once you sent it to the address. I personally think bitstamp is somewhat responsible even though they put out a warning. There needs to be a mechanism to revoke compromised bitcoin addresses IMO.

There isn't much you can do unless the hacker happens to send you back the 1.5BTC.

Yes that is what I think is. to only my fault
I think at least bitstamp must sent me the half of btc that I had lost today
Or all the amount


Also bitstamp must had warning at their adress when was at my account
Of that bitstamp had do
I will see the warning and I will change the btc adress
Is of course and bitstamp problem

I also think they should send something, but one problem is the hacker could send money to himself and then go to bitstamp and ask for it back.

Bit stamp only tell me
That
Next time not used old btc adress

These answer is awful for me

the old bitstamp btc address is a hacked on i believe.. they had an announcement about it i think.

you need to read up on reddit because most people were aware of the situation that day, when they got hacked and lost 19,000 btc.

lol  :D
please don't sent btc to the deposit fix address

you shouldnt use your old bitstamp adress
they might me hacked
i hope you can take yor bitcoin again

What bitstamp needs to do is find all possible ways to alert customers to not use old address. Simple notification on the website is not enough, because a lot of people don't actually read these. It would help if they block you from logging in until you checkmark a box to confirm you read the alert before allowing you to log in.

Yes that it

But only bitstamp tell me

Bla bla bla
Do not sent at old bitcoin adress


These is awful

I need that 1.5 btc that bitstamp lost it for me ??? ??? ???

Bitstamp should carry their invested money
''Don't send money to old wallet'' info doesn't enough for me

sorry for your lost, you should pay attention to news, be gratefull only 1.5 btc and not more

so compassionate ,arent you ? :)

They also emailed everyone. If you don't read emails from your exchange, you don't have much ground to complain. Do you expect some bitstamp representative to stop by your house and hold your hands?


That wouldn't help. You can still send bitcoins to old addresses without ever logging in.

after bitstamp hack they posted a message about not to deposit bitcoins to old address and generate new address for deposit
so if you deposit money to old bitstamp deposit address then its possible that it is controlled by someone else not bitstamp

I'm sorry to hear this . I am worried to use bitstamp also but I do not know of any other way to have my $$ readily available to buy bitcoins when they drop

This is unfortunate, but not unexpected. In another thread someone had sent BTC to Bitstamp just after the email was sent out and the general sentiment was that Bitstamp should honor it. I asked how long their responsibility should continue. It's completely unreasonable to expect Bitstamp to honor a deposit to a hacked address a year or more after the event, but where does that window close?

It's now been three weeks since the hack. They emailed their customers, shut down the website, posted big splash screen, posted on twitter, etc. It was not only all over Bitcointalk, reddit, etc, but it was on CNN, BBC News, CBS/NBC/Fox, etc. I had a retiree who can barely turn access his email if the mail icon gets moved on his desktop mention to me that the Bitcoin exchange got hacked for $5M because he knew I was into those Bitcoins. At this point, I would say it's probably on you if you sent a few hundred dollars in anonymous unrecoverable internet money to a company without doublechecking the address is still current after it was worldwide news that their headquarters burned down. :P

 MrTeal, your comments are insensitive and moot.  Obviously Jelin1984 didn't know.

 Jelin - are the coins still at the address you sent to?  Bitstamp only lost coins not private keys and you can't change the private keys so they still have control over those addresses (albeit shared); it's simply a matter of who is faster at moving them.  Bitstamp could have easily monitored those addresses and returned any coins sent to them.  Why they chose not to should be a matter of concern for anyone doing business with them. 

 

No site is 100% hackproof, so what's important is how well a site deals with issues. Bitstamp handled this hack pretty well, so I would still continue to use them.

It might be insensitive, but it's not moot. Jelin is contending that Bitstamp owes him BTC1.5. I might have agreed in the days after the hack, and do still sympathize now a few weeks after the hack, though I don't agree. I'm not sure Bitstamp has done everything it could to alert customers, but it has done due diligence to alert their customers about the issue. I would say it should have sent a mailed letter to every registered customer, and could have continued to send out an email reminder every few days until you click unsubscribe or log into the site to acknowledge it, but what they've done is better than the vast majority of Bitcoin sites.

I am also a little surprised if Bitstamp isn't trying to sweep the coins into their addresses. At this point, how much new coin is going into the old keys? You don't seen many cases on here anymore.