Bitcoin Forum

Hi, i created my account on igot 12 days ago. I did steps for level 2 verification. 2 days ago i deposited by online banking $5000 in my igot account. Everything went well until i bought 8 bitcoins with igot credit and then wanted to withdrawal the bitcoins in another wallet because i don't want to keep the bitcoins with them. After 8 hours i still didn't got my bitcoins and i opened a ticket. After another 5 hours i get a message from this "Julie" who said that we need to setup a video call in order to withdrawal my bitcoins. What should i do ? because i don't want to make any video call, they didn't said nothing about a video call or something else when i sign up with them. Cheers

Hi, i created my account on igot 12 days ago. I did steps for level 2 verification. 2 days ago i deposited by online banking $5000 in my igot account. Everything went well until i bought 8 bitcoins with igot credit and then wanted to withdrawal the bitcoins in another wallet because i don't want to keep the bitcoins with them. After 8 hours i still didn't got my bitcoins and i opened a ticket. After another 5 hours i get a message from this "Julie" who said that we need to setup a video call in order to withdrawal my bitcoins. What should i do ? because i don't want to make any video call, they didn't said nothing about a video call or something else when i sign up with them. Cheers

2 new accounts created claiming they got scammed by igot.com, why no older member claims this only newly registred users?

plz link the news here.
so we can deepen what's happened

Is this written in their terms and conditions that a buyer has to have a video chat with them?
I haven't traded with them but if it is not mentioned they should make it clear prior the trade, this is the kind of stuff which makes people stop using an exchange.

Hi, i created my account on igot 12 days ago. I did steps for level 2 verification. 2 days ago i deposited by online banking $5000 in my igot account. Everything went well until i bought 8 bitcoins with igot credit and then wanted to withdrawal the bitcoins in another wallet because i don't want to keep the bitcoins with them. After 8 hours i still didn't got my bitcoins and i opened a ticket. After another 5 hours i get a message from this "Julie" who said that we need to setup a video call in order to withdrawal my bitcoins. What should i do ? because i don't want to make any video call, they didn't said nothing about a video call or something else when i sign up with them. Cheers

I don't have any transaction id or something. In my account it say "Pending Manual" . I bought some bitcoins from Bit Trade Australia after and the transaction with them was good. I got my bitcoins from them in 8 hours but with igot.com i get very nervous.

Hi, i created my account on igot 12 days ago. I did steps for level 2 verification. 2 days ago i deposited by online banking $5000 in my igot account. Everything went well until i bought 8 bitcoins with igot credit and then wanted to withdrawal the bitcoins in another wallet because i don't want to keep the bitcoins with them. After 8 hours i still didn't got my bitcoins and i opened a ticket. After another 5 hours i get a message from this "Julie" who said that we need to setup a video call in order to withdrawal my bitcoins. What should i do ? because i don't want to make any video call, they didn't said nothing about a video call or something else when i sign up with them. Cheers

There is nothing on their terms about a video call. I sent them copies of my drivers licence and a utility bill for my proof of address .. i responded to "Julia" that next time will ask for a naked photo with me for verification .

I won't do any video call. When i setup my account i did all verification they asked for and nobody asked for a video call verification. I will wait till Monday to see what happen if not i will go to my bank and ask for refund and report them to authorities because i stay with 5000$ locked and i can't use them.

You are not the only one. See here, there are many such complaints:

https://bitcointalk.org/index.php?topic=395675.0

tl;dr: OMFG it took me almost a month to get my BTC out of iGot. But it seems to get faster once you have established some trades over time (a long time).

So i tried out iGot (Australia) the other day. They worked and is legit, but are hella slow in releasing your coins to you. I think they are intentionally slowing the process to make sure you are not a fraudulent customer (nice way to treat your customers, assume they are scammers until proven other wise..).

After getting Level 2 status which takes 7 days from your first BPay deposit, you need to further verify your ID documents and bank statements to iGot staff to be able to withdraw any significant amount of BTC. This process took me a further 14 days to complete (snail mailed docs) and even after that, when I was able to withdraw all my BTC, there was EVEN MORE DELAYS to authorise the release of my coins. This took another 36hours before they processed my coins onto the blockchain.

Cash deposits at a branch does not instantly appear in your iGot account. Takes about a day which I thought was ridicules. I also notice they recently took WestPac deposit off their site. Only has CBA option now. (BPay still available)

With all that said, my last BPay transaction did appear in my account faster and had the coins release to me within 12 hours. I hope it gets faster now since i've traded with iGot for over a month now. Will update, if they ever become decently fast.

on another note, iGot is not an exchange as I see it. They just have a spot price and you pay that price (+fee). There's no nominating what price you want to pay. There's no order book to see buy and sell orders. It's like coinjar, but no GST, and mutha fukin slow.

Peace,
QG

i gave up using this service. too slow. cumbersome, unpredicable.

there are better services in Australia, much better.

QG

Here is what i got from "JULIA"

 Aiyaz,
Thank you for your email.
I will go ahead and cancel your orders and refund the money to your bank account.

If we cannot verify you, we cannot release the Bitcoin.
This is listed clearly on the site. We do require extra verification for certain withdrawals.

What you read on forums is people getting angry for us to do out job right. We do not want to be defrauded and we do not defraud people.

http://help.igot.com/customer/portal/articles/1731436


Please confirm you wish to close your account.

Regards,
Julie

Well then it's listed there and you didn't read their terms of use.

Well then it's listed there and you didn't read their terms of use.

Responding to discrepancies that arise while verifying customer and beneficial owner information

igot has risk-based systems and controls in place to respond to any discrepancies that may arise while verifying customer or beneficial ownership information. This may include collecting additional information from our customers:.

For example, a discrepancy may arise where:

the name on a customer's passport does not match the name the customer provides to the reporting entity
the name of a director provided by the company does not match any current director's name appearing on the company search extract.

2 new accounts created claiming they got scammed by igot.com, why no older member claims this only newly registred users?

A new account may only mean that having a problem and wondering whom to turn to for advice, they came here.  I can assure you, I created my account here on bitcointalk many years ago. I pop in from time to time to read comments.

I'm in the middle of an Igot nightmare with what, to me, is a large amount of money that now seems to have disappeared into thin air almost a month after I first tried to withdraw it.  I know how the other posters feel and have also had the bizarre, contradictory messages from Julie.

I am an older member.  I've been emailing Dan as per his suggestion since April 20th, and while he may be polite and responds quickly, it still doesn't change the appalling experience you can expect from Igot.

If they do not resume their services normally, we should complaint to the respective Australian authorities (Department of Fair Trading, Police, Commonwealth Bank). Check this: http://www.fairtrading.nsw.gov.au/ftw/About_us/Contact_us.page? (http://www.fairtrading.nsw.gov.au/ftw/About_us/Contact_us.page?)

I wouldn't wait. there's another thread about their practices https://bitcointalk.org/index.php?topic=1065373.20 - involve your authorities.

The same happened to me. I could withdraw some fiat about a month ago. Then order BTC withdraw and some more fiat, but since more than 3 weeks they have not executed these orders. Yes, Dan answers the e-mails, but the guy has no power, he is just some sort of psychologist, a if we need therapy. Nooooooo! what we need is just our money. Mark from support and others said that by Monday, tomorrow 8/6/2015, the bank account in Australia will be unblocked, and able to send fiat. As per them, it was blocked because of a fraudulent transaction (?), but what a coincidence that the platform was also upgrading (?). If they do not resume their services normally, we should complaint to the respective Australian authorities (Department of Fair Trading, Police, Commonwealth Bank). Check this: http://www.fairtrading.nsw.gov.au/ftw/About_us/Contact_us.page? (http://www.fairtrading.nsw.gov.au/ftw/About_us/Contact_us.page?)