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Title: BitInstant problems: "Order execution failed!" Post by: spinachandfeta on July 21, 2012, 01:13:34 PM Hi everybody! I finally decided to try BitInstant last night after hearing many good things about them.
I went to CVS and did the zipzap/moneygram to BTC address, everything went fine. Go home, check my email. ZipZap sent me an email saying the transaction was successful. However when I check my status on BitInstant it tells me "Order Execution failed!" and of course no bitcoins in my wallet. What do I do now? I sent support an email, no reply yet. Call their phone number/google voice account. Nobody there. Checked their livechat "help". No help to be found, just a bunch of other people with the same problem waiting all day for someone from BitInstant to log on. Did I just throw $330 down the toilet? Do I have any recourse? Does anybody know how to get support from BitInstant? Title: Re: BitInstant problems: "Order execution failed!" Post by: John (John K.) on July 21, 2012, 01:27:15 PM PM Yankee (https://bitcointalk.org/index.php?action=profile;u=21181) . He'll get you sorted out. Don't worry about your money, BitInstant's customer service is the tops here.
Title: Re: BitInstant problems: "Order execution failed!" Post by: John (John K.) on July 21, 2012, 01:27:59 PM Take a look here: https://bitcointalk.org/index.php?topic=92455.0
Title: Re: BitInstant problems: "Order execution failed!" Post by: spinachandfeta on July 21, 2012, 01:38:25 PM Thats reassuring! Hopefully its just bad timing on my part.
Title: Re: BitInstant problems: "Order execution failed!" Post by: Yankee (BitInstant) on July 21, 2012, 03:53:36 PM Thats reassuring! Hopefully its just bad timing on my part. Hey! Have you sent us a support email? Support@bitinstant.com or PM me here Thanks Charlie |