Bitcoin Forum

A bitcoin wallet off of my android phone is asking for personal information too complete a transaction. The original purchase attempt was cancelled for no apparent reason. The company is called CoinBase. Is this normal because it sounds really sketch? Here is the transcript via email. It's backwards; starts at the bottom with the top being the most recent.

 FEB 16, 2015  |  12:48PM PST
Devon replied:
Hi Preston,

I apologize for the frustration this has caused. If you wish, I’ll be happy to review this decision.

Please visit our secure upload portal at: https://www.coinbase.com/verifications/documents. Here you can upload an ID document; either a passport, state-issued drivers license, or ID card.

Once you’ve finished this step, let me know and I’ll be able to complete a manual review. If you have any questions or experience issues, please don’t hesitate to send me a message at any time.

FEB 15, 2015  |  02:02PM PST
Original message
Preston wrote:

Never bought bitcoin before, not sure why this isnt working out. Could
really use some to get pass the religious oppression in my country, please
message me as to why the transaction was cancelled. Is it the small town
bank that is the issue? On my bank account statement there is no mention of
this.

On Sat, Feb 14, 2015 at 1:04 PM, Coinbase <contact@coinbase.com> wrote:

> [image: Coinbase] <http:///accounts/primary>
>
> Hi Preston Sholl,
>
> On February 13, 2015 you purchased 0.08309187 BTC via bank transfer for
> $20.00 USD.
>
> For reference, the exchange rate applied to this buy was $238.29. The
> total fee charged was $0.20.
>
> After an assessment of your account activity, your recent purchase with
> Coinbase was cancelled. You will receive a full refund to your bank account
> within 3-4 business days.
>
> Our system is designed with safety and security as the highest priorities.
> Because of this, sometimes not all orders are executed normally. We must
> exercise caution in order to protect our customers, the bitcoin community,
> and our company.
>
> If you believe this cancellation is an error, please reply to this email
> with as much information as possible and we will be happy to manually
> review your account.
>
> Thank you for your patience and understanding.
>
> Kind regards,
> The Coinbase Team
>
> Earn free bitcoin <https://www.coinbase.com/tools/referrals> by inviting
> your friends to Coinbase.
>

Could be your bank possibly, maybe they're too small or causing issues with ACH with Coinbase.  I use one of the major banks in the US with Coinbase, and it was pretty pain free.

I had to check a few micro transactions posted to my bank account first by Coinbase, before I was fully verified with Coinbase, and then after confirmed, I was off and buying shortly after.

It's an @coinbase.com address, it seems is not phishing at least.

Do you know that sending addresses can be faked too, right?

But since they haven't asked about a deposit fee needed in order to release deposit then I doubt it is pishing

I don't see any problem there. Because you buy using your card

Normal thing. It's your bank that asks for verification and not Coinbase per se. You are buying with your card, of course you would be required to submit a document verifying your identity to complete the transaction.

If you are paying withdebt or credit card you are required to do this as you may have stolen it easily.

If you are concerned about it being genuine go directly to the coinbase website and log into your account and message support to confirm it.

Although it does appear to be genuine to me.

coinbase is shit

eat comissions BIG %

PAUZE YOUR TRANSACTIONS

HOW CRYPTSY MAKE NERVOUS

all say you crazy bla bla bla

but after 3 or 4 years

you be invest and invest

and final you lost alll your Money/Nervous/Energy


be stres and come doctor to suicide dramatic situation

Coinbase functions as a wallet AS WELL AS an exchange. Exchanges have AML/KYC policy to comply with it is fairly normal as big exchanges have to comply with the state laws. If you just want to use the wallet, use Bitcoin Core or multibit etc.

Or use Coinbase multisig - if you are keen with it but desktop wallets are better except if you travel a lot.

   -MZ

The ID is not needed for bitcoin, but it is needed when you involve fiat currencies like the dollar. Coinbase is legally required to know their customers and show that they are probably not involved in criminal activity.

There is nothing out of the ordinary here. It is common practice to provide your passport to verify an account.
 

Not on every method, but on regulated exchanges it is common.

It happens with Coinbase yo. Use https://www.bitgo.com

If i were you OP, i wont be using Coinbase wallet.
Mycelium is my choice.

Mycelium is a mobile wallet on apple and android devices. A desktop wallet would be required when using from computer. Not everyone have a android/Apple device.

OP was talking about his "android" phone wallet.
So , I recommend using Mycelium.

you can use other online wallets if you only want to have a bitcoin wallet. coinbase is for the times when you want to buy or sell btc to USD

This is also the same for Coinjar here in Australia, they all need to abide by KYC/AML laws.

Err.... Is this true? Can the sending addresses be faked? I'll be in big trouble. I have always trusted the emails coming from by official Bank email.  ???

there is an official email for example something like "support[at]coinbase.com" this cannot be fake the fake Email would be like this" "support@[similar fake address like coinbase].com" like coiinbase

No, wrong. Email can be faked by editing the header of the email. They however, can't change the IP or domain which the email originated from. They would most probably end up in your spam folder(for gmail). Always check the headers of the email to identify the authenticity of the email.