|
Title: BFL Customer Communication Portal Post by: BFL_Josh on September 28, 2012, 01:42:25 AM In an effort to improve our customer service communication, one facet we have been working on is our communication portal.
portal.butterflylabs.com (http://portal.butterflylabs.com) It's a combination of forums, articles we intend to publish and some blog style communication from certain departments within BFL. We are also working to improve our Customer Relation Management system, which we should have in final testing next week. Between our portal and our back end management system, I hope to improve our communications a great deal. The forums will be moderated, much more so than Bitcoin Talk and our forums are not meant to replace Bitcoin Talk in any fashion, but are intended to provide our customers and potential customers with a place to ask questions, get answers, find news and announcements with regards to BLF products and events as well as just talk to other users. I've done quite a bit of testing locally here, but I would like to get some feedback from users on what we can improve as far as that goes. Please feel free to sign up and take a look around. portal.butterflylabs.com Title: Re: BFL Customer Communication Portal Post by: Cosmos on September 28, 2012, 01:43:59 AM Looks great! Will be sure to post and check it out! =)
Title: Re: BFL Customer Communication Portal Post by: Transisto on September 28, 2012, 03:45:30 AM If on gMail check your spam folder for confirmation email.
Title: Re: BFL Customer Communication Portal Post by: Unacceptable on September 28, 2012, 03:49:18 AM Good looking site Josh ;D
Can't wait for November!!!!!!!!!!!!!! 8) Title: Re: BFL Customer Communication Portal Post by: Sitarow on September 28, 2012, 03:56:41 AM Good start.
Title: Re: BFL Customer Communication Portal Post by: scrybe on September 28, 2012, 04:10:21 AM waiting for activation email, are your servers melting or did the Internet eat it?
(on Google Apps for my Domain, I have checked spam folder) Congratulations on completing a systems rollout. I've been through CRM rollouts a few times and they are a hassle, but worth it. Title: Re: BFL Customer Communication Portal Post by: YokoToriyama on September 28, 2012, 04:11:35 AM Title: Re: BFL Customer Communication Portal Post by: SLok on September 28, 2012, 01:28:06 PM No confirmation mail, not in the junk folder, can log in, can't reply on anything.
Title: Re: BFL Customer Communication Portal Post by: k3t3r on September 28, 2012, 02:15:08 PM Brilliant! and splashing out on a vb licence too.
Title: Re: BFL Customer Communication Portal Post by: HDSolar on September 28, 2012, 02:21:20 PM Rock on, this is great but keep working on the SC ;D
Title: Re: BFL Customer Communication Portal Post by: BFL_Josh on September 28, 2012, 02:44:20 PM Yeah, still a few bugs to work out. The missing pictures should be fixed.
With regards to the email, I neglected to get the reverse DNS setup - I will be doing that now, but in the meantime, a lot of email servers may be rejecting it because of that. Title: Re: BFL Customer Communication Portal Post by: bobitza on September 28, 2012, 02:53:39 PM Could you also add a link to the Forums from the main site?
Title: Re: BFL Customer Communication Portal Post by: BFL_Josh on September 28, 2012, 04:24:35 PM Yep, we are re-doing the website and will be adding that when we roll out the new site.
Title: Re: BFL Customer Communication Portal Post by: SLok on September 28, 2012, 05:03:50 PM What is the action to take when the activation email never arrived?
Title: Re: BFL Customer Communication Portal Post by: Morblias on September 28, 2012, 06:15:49 PM Nice, I like it! Regarding the live chat, have you considered using a freenode IRC channel for it? Might get more people to sit in there idle and pop in once in a while to ask/answer questions vs having it on the webpage.
Title: Re: BFL Customer Communication Portal Post by: scrybe on September 28, 2012, 06:37:09 PM waiting for activation email, are your servers melting or did the Internet eat it? (on Google Apps for my Domain, I have checked spam folder) Congratulations on completing a systems rollout. I've been through CRM rollouts a few times and they are a hassle, but worth it. Spam folder ate it, all good now. Title: Re: BFL Customer Communication Portal Post by: SLok on September 28, 2012, 07:30:59 PM Never got the activation email, not in the spam folder too. Changed my email address in portal's setting, and behold, an activation email arrived.
Title: Re: BFL Customer Communication Portal Post by: willphase on October 04, 2012, 09:48:51 PM forum/portal appears to be down
Code: c:\> curl http://portal.butterflylabs.com EDIT: turns out to be just the ipv6 access that's broken Code: C:\> nslookup forums.butterflylabs.com the IPv6 address is serving the default 'Parallels Plesk Panel' virtual host... so I suppose I'll have to flip back to v4... :( Will Title: Re: BFL Customer Communication Portal Post by: BFL on October 04, 2012, 11:46:04 PM Try: https://forums.butterflylabs.com/activity.php
Title: Re: BFL Customer Communication Portal Post by: CoinHoarder on October 05, 2012, 12:04:22 AM You guys have certainly improved your communication and transparency the past couple of weeks.
Kudos to you guys, it makes me feel better about my order. Thanks! Title: Re: BFL Customer Communication Portal Post by: BFL_Josh on October 05, 2012, 11:26:27 PM The IPv6 issues for our portal should be resolved now.
In other news, our portal is accessible via IPv6. :) Title: Re: BFL Customer Communication Portal Post by: YokoToriyama on October 05, 2012, 11:34:10 PM portals been a pretty good idea
Title: Re: BFL Customer Communication Portal Post by: Bogart on October 06, 2012, 06:32:12 AM Quote Welcome to Parallels! If you are seeing this message, the website for portal.butterflylabs.com is not available at this time. If you are the owner of this website, one of the following things may be occurring: You have not put any content on your website. Your provider has suspended this page. Now I'm seeing the "Default Domain Page" via IPv4. |
