Bitcoin Forum

For those who may not be aware MtGox level 3 verification requires a notarized and apostled copy of a government issued ID.  In the US the only entity that can attach an apostle seal is the state government (usually the secretary of the state personally) and thus there is a single office for an entire state.

So the process is:

• Make a photocopy of your government ID (MtGox prohibits blacking out or redacting any info).
• Get it notarized locally.
• Mail it to the state capital.
• Wait a week.
• Have the state mail it back (at your expense).
• Then mail it internationally to Japan.

MtGox website currently reports this is the address for AML documents:
https://mtgox.com/forms/verification  



So I have spent over a $100 and almost two weeks getting this stupid apostled document to them.  Thankfully my AML limit will be raised.  Lets check USPS this morning.  Hopefully the end of a very long, pointless, and expensive process.

USPS reports:

???  That doesn't look good.  My money eating, time wasting docs with sensitive information are taking a joy ride through Tokyo.  Let me check with MtGox support; I am sure they have a good reason.


I am beyond furious right now.  

On edit:  12 hours later ... yup wrong info still on the site.
http://i.minus.com/ibtE6BUPpGmP6g.png

Update:  MtGox customer support reports documents have been transferred to the new office.

Not to mention they spelled inquiries wrong!  Sheesh!

go with www.localbitcoins.com and forget this hassle

They just moved to a new office like 2 weeks ago, and probably forgot to update the address on that page of their website.

Although its their fault, I wouldn't be too pissed off because its an easy mistake to overlook and can happen to anyone.

Calling it gross incompetence may be out of line. While your information is extremely sensitive, even you could have made the same mistake if you were in their position.

To rectify the situation, I suggest MtGox pay for the shipping costs all 3 times. If I were in your shoes, that would make me happy.

Also, the AML rules are not their own, they have to follow the standard of both Japan and the USA (Japan being much more strict) but it allows them to stay operationally legal in both jurisdictions.

EDIT:

There have been numerous claims that BitInstant is defending MtGox on this issue. This is not the case. What happend here is totally unacceptable and I've even said I think MtGox should pay financially to this customer for the problems.

At the same time, as of now, I am the only one who got in touch with MtGox on behalf of the OP and told them that I believe this is unacceptable.

BitInstant defends the right of every Bitcoiner, regardless if they are a customer of ours or not.

I apologize of my original comment was not clear enough



This is a great site, but serves a much different purpose then MtGox.

OP probably wants to buy high amounts of coin, at the best price, fairly quickly and without leaving his chair.

 steelx01    xx.x km    8.43 EUR    5000 - 100000 EUR

Right, so I can get 100000 EUR worth of BTC @ 10% below market price?

Seems legit!

No, it is gross incompetence, dealing with something that sensitive should not happen pure and simple. It is not a simple and easy mistake to make when you are dealing with peoples identities. They obviously have no logical structure and yet again prove how incompetent they really are.

Agreed. I'm not defending them. Just saying, shit happens. We are not perfect.

We should be judging them based on how they handle this situation going forward and prevent it from happening again.

If it does, then its gross incompetence.


Thats a bold statement to make, happy to hear your understanding and how you came to this conclusion of 'no logical structure.'

-Charlie

+1


LOL. you compare this with mtgox? ROFL.

try it, then you see whether its just a teaser or reality.

at mtgox you get the best price at the highest solvency. thats a fact.

Doh!

I remember something about they moving at FB, http://www.facebook.com/media/set/?set=a.315958005155280.72002.116777141740035&type=1

Unnecessary indeed, maybe it could be tracked and rerouted ?

I agree. I think you missed my sarcasm there :-)

Sorry I should have said something more along the lines of no protocol to adhere to when dealing with changes/updates like this.
Mtgox is not a one man band small time exchange anymore, while I'm sure they have protocols and procedures for doing many of the things they do day to day, its unacceptable that they have been so incompetent to let a user send his identity to a potentially malicious recipient through no fault of his own.

Disclosure: I'm in a bad mood today

100% Agreed.

I'm sure MtGox will see this, realize the error, fix it, and contact OP to resolve it.

However I agree with you, as Bitcoin companies get bigger, the level of standard gets higher.

I can see how this can be very frustrating. Including the tone in the correspondence. On the other hand, it's an honest mistake. It happens.  I hope you will soon come back here and tell us that Gox have corrected the problem by reimbursing you for the shipping expenses. Gox, make this right!

Charlie,

Instead of sticking up for your buddy at Mt Gox maybe you could message them and give them a lesson customer relations, which you and your team seem to do so well  (seriously) in responding publicly to customer issues.

I find it surprising that you've now responded several time to this thread and we have yet to hear from Mt. Gox.

Is is a slow days at the office?

Are you responding in an official capacity as a member of the Bitcoin Foundation.

Just curious.

So, Japanese Postal Service doesn't forward mail when one moves?

Seems legit ::)

yes, i think Gox should pay D&T's expenses for this.

And MtGox, instead of closing this as CLOSED/RESOLVED, should fix the address at https://mtgox.com/forms/verification asap before someone else sends his private AML information there.

See below....


Thanks for the kind words about our customer support  ;D

Right now, its 2am in Japan, thats probably why we have not heard back from them.

I did tell Mark that he should see this thread, and gave him the link an hour ago.

It's a crazy day at the office!!


lol, no.

If I was, I'd sign with "Charlie, Bitcoin Foundation"

-Charlie, BitInstant

This extremely unprofessional, irresponsible behavior is exactly what I have come to expect from Mt.Gox.

Thanks for the time and energy you have spent dealing with this inexcusable nonsense so that less of the rest of us need to. I'll continue to suggest people buy and sell through you.

I think gross incompetence is an understatement.  MtGox is plagued by mismanagement at nearly every step... and that's all well and good, but when you're a) dealing with large quantities of money and b) sensitive personal information, that is just a recipe for disaster in the making.

+1.1

And from this day forward, consider anything I pen about you or BFL tongue-in-cheek, underless I state otherwise (will try to keep it to a bare minimum).


Ruckily, when doing so, no other state or federal agency will be made aware that one trades in Bitcoin...or will they during this apostle sealing process?

~Bruno K~

@ Charlie

The fact that it is 2 am in Japan should not matter.  They run a multi-million $$  20/7 trading platform with a very large US clientele.  They can't hire a guy to work the night shift. 

Does not inspire confidence.

Financial institutions have to comply with the AML regulations through the implementation of KYC procedures.
mtgox is a financial institution only in the imagination of mark karpeles.

davout

regardless of whether or not MT GOX is a financial institution or not, they do interface with fiat financial institutions and will be compelled to comply they those AML/KYC rules.

Your preaching to the choir boss...BitInstant has 24/7 support  ;D


Incorrect.

MtGox is a financial institution.

Charlie,

You are not the Choir.  Both you and Mark hold corporate seats on the Board of the Bitcoin Foundation and as such should be encouraging one another to be leaders in the community.  Not just in terms of sale volume or reach but in setting expected standards of business practice.



 

Agreed.

And yes, I am the choir!

Even *they* wouldn't dare to make such a claim.

I can't even find their little Delaware incorporated front (Mutum Sigillum) in the US MSB directory (http://www.fincen.gov/financial_institutions/msb/msbstateselector.html)

So if you have information that we don't have feel free to share, and feel free to check the facts.

Division of Corporations - General Information - Entity Details
https://delecorp.delaware.gov/tin/controller
Frequently Asked Q uestions View Search Results Sum m ary of Charges Logout
Entity Details
File Num ber: 4545735 Incorporation Date /
Form ation Date:
05/09/2008
(m m /dd/yyyy)
Entity Nam e: MUTUM SIGILLUM LLC
Entity Kind:
LIMITED
LIA BILITY
COMPA NY
(LLC)
Entity Type: GENERA L
Residency: DOMESTIC State: DE
Status: GOOD
STA NDING Status Date: 05/09/2008
TA X INFORMA TION
Last Annual Report
Filed:
NO
REPORTS
ON FILE
Tax Due: $ 0.00
Annual Tax
Assessm ent: $ 250.00 Total Authorized
Shares: 0
REGISTERED A GENT INFORMA TION
Nam e: CORPOMA X INC.
Address: 2915 OGLETOWN ROA D
City: NEWA RK County: NEW CA STLE
State: DE Postal Code: 19713
Phone: (302)266-8200
FILING HISTORY (Last 5 Filings)
Seq Document Code Description No. of pages Filing Date
(m m /dd/yyyy) Filing Time Effective Date
(m m /dd/yyyy)
1 0102Y Register L.L.C. 1 05/09/2008 14:43 05/09/2008
Back to Entity Search
To contact

Irrelevant, you missed the whole "MSB" part.
Check my source, you'll find Bitinstant, you won't find Mutum Sigillum.

I could be wrong, but Mutum is just the corporation he has the Dwolla account under, I believe he has 1-2 other entities in the US as well.

Since there has been no legal ruling on bitcoin he may not consider his business a money service business.

Check your facts, a ruling was made in a French court on September 13th 2011.

I dropboxed the full transcript here (https://dl.dropbox.com/u/52452135/macaraja_ruling.pdf) for your records.

It is in French obviously, so let me take the liberty of translating a few interesting sentences from the ruling summary on page 18 for you :




Why do you think they moved their main operational EUR account to some random polish bank ?

(Note : Macaraja is a French company owned by karpeles, incorporated way before Bitcoin was even invented, it was doing software development before starting to serve pretty much the same purpose Mutum Sigillum currently serves)

I'm pretty sure Mark has said before that they intend to seek licensing as a money service business in the US but that it's a process which happens at state level and is quite expensive.  Whether or not they're currently licensed in the US has no impact on their obligations to comply with Japanese AML/CTF/KYC requirements or their obligation to comply with the requirements of the licensed financial institutions with whom they deal in other nations, but they're not going to get a licence in the US without being able to demonstrate that they have appropriate risk assessment and other AML procedures in place.  If you look at institutions like PayPal, you'll see that they can be licensed very differently from one location to the next - here, they're regulated as an authorised deposit-taking institution and regulated under the Banking Act - and that the restrictions on their operations vary by jurisdiction.

I do agree with D&T that this error should never have occurred and that the onus is on MtGox to make it right at their expense.  It would probably be to their advantage to use Western customer service reps as their responses often come across as quite dismissive - even if they're technically correct - and that reflects badly on MtGox as a whole.

davout

was not aware of that specific ruling.  Thanks for posting (and translating).  Does this ruling set a precedent for for other county rulings?  Is this the only legal ruling on bitcoin??  

You missed the point.  It was not a ruling on Bitcoin.  The whole case centred around the fiat services MtGox was performing for its customers and whether it needed to be licensed in order to offer those services in France.  And yes, it could be used as precedent in other EU countries but it's probably not binding.

One of the decisions which Bitcoin financial service providers need to make is whether a given market is profitable enough to justify seeking licensing in that market.  Even when lower tier (and therefore lower cost) forms of licensing are available, they're often quite restrictive (limits on customer account balances are a common restriction).  The US market is obviously hugely profitable for MtGox, but becoming licensed in every US state would be an astonishingly expensive undertaking.

#ballerproblems

I don't know if there are other rulings, I believe not outside of this series (a couple of preliminary rulings were made prior to this one, but they are all summed up in the one I posted which is the final ruling).

I don't know if this ruling sets a precedent.

What I know is that the legislation is supposed to be consistent accross Europe, Paymium (the company I work for) got some specialized legal advice regarding this matter, and we found that in order to operate the Bitcoin-Central exchange securely (as in secure for our users fiat funds), we had to implement some legal compliance steps that go way beyond implementing some KYC/AML/CTF procedures according to the Payment Services Providers and Electronic Money Services European regulations.


I don't believe this to be true, the MSB registration form is fillable online and it's like two pages long. And if Bitinstant did it, and if karpeles threw 10kBTC at the Bitcoin Foundation I really see no excuse for mtgox to at least try it.

If you read the whole court ruling you'll see that at some points karpeles outright lies to the court, so I would take his word with a grain of salt.

Page 7

Oh, and another gem on page 11
In other words mtgox is investing your money.

Again, these regulations are relevant to licensed financial institutions, and their contractual partners. I have no proof that mtgox is not a contractual partner of a licensed financial institution (absence of proof is obviously not a proof of absence) but I feel that if they did land such a partnership they would have at least bragged about it, and they would be required to include it in their ToS.

Again, what bothers me here is not that mtgox is unlicensed, it is that they appear to not even try (remember if Bitinstant did it, why would mtgox fail if it tried).

In the US MSB are required to post bonds from $0 to $500,000 per state so the process it not possible for a bootstrap company with out deep pocketed and/or connected investors (Dwolla).

Are the requirements Paymium were required to comply with as costly in the EU/France?

repentance

while this was not a ruling on bitcoin that fact that the "nature" of bitcoin was not relevant in the French ruling is relevant for the fact that some say bitoin is not a "currency", not a "stored value" and not "prepaid access" (US FinCEN TERMS) but merely cryptographically signed messages (or merely a digital notary service) would not fly.

Or over a month ago, see https://bitcointalk.org/index.php?topic=110356.0

Sounds like a nice little sign on their door at their old place that just says (in Japanese) MtGox has moved. Please forward all deliveries to: ___(new address)___ ... There, problem solved.  Surely the new tenant would appreciate not having to answer the question over and over, "They moved. No, we Don't know where"... so they should appreciate/allow a simple sign on the door.

I don't disagree with your points but I don't understand the various types of financial services licences available in the US well enough to judge whether the same kind of licence held by BitInstant would be appropriate for MtGox's financial activities.  I know that in many places once you actually hold user funds you become subject to regulations which don't apply to businesses which merely transmit them (this is why PayPal is required to meet Tier 1 capital requirements - a minimum of $5 million or 5% of total stored value liabilities, whichever is the greater - here in Australia).

I believe that Mark could be far more forthcoming about MtGox's plans for licensing in the US and elsewhere.  MtGox has such a massive market dominance that there's not really anyone currently positioned to force them out of the US market by getting licensed first.  To some extent, it does seem like they're playing the PayPal game and will probably put off becoming licensed for as long as possible and then seek the lowest level of licensing they can get away with - even if they know they'll ultimately have to comply in the long run (as PayPal did), the longer they can delay that inevitability, the lower they keep their immediate overheads.  

It's hard to imagine now, but PayPal would never have survived without eBay.  There's nothing equivalent in the Bitcoin world.  MtGox pretty much depends on Bitcoin speculators and volatility.  When the price is stable, people chase high returns elsewhere.  If MtGox is going to require the kind of licence which costs millions of dollars, then they would want to be damned sure that speculation on Bitcoin prices is going to continue for the foreseeable future.

Obviously no Bitcoin business is required to share their thinking with us, but I do think that Mark often puts himself at a disadvantage by not doing so.  

There is a great book called "The Paypal Wars" which details many of the obstacles Paypal had to overcome in launching and maintaining their nascent startup that makes for a facinating read for anyone interested in this subject.  Obstacles like scammers, illicit use and Govt regulations which are not unlike what bitcoin is facing today.  However true to what repentance says paypal would never have become what it did with out first having the ebay market and then being acquired by ebay.   - Bitcoin is still looking for its ebay.

What mtgox now outsourcing to Inida like Dell does?

Me no speakA any engurish!  :D

I think it's also something of a cautionary tale.  PayPal is monumentally successful but it hasn't really remained true to Thiel's original vision of becoming the financial payments system of the world or addressing the inequality of wealth distribution. 

Uh Oh!  smoothie found us.  There goes the neighborhood.  It's been nice having a semi-intelligent conversation on bitcointalk.

Well this is not the only case. I am also in the process of getting trusted status at MTGox. In Canada it is the Federal Government that has to Authenticate the documents and they have a turnover time of 25 business days. This means the documents have to be shipped by courier to Ottawa, ON and then back to me. (in my case a distance of over 8000 km). The cost for the notary and couriers came to close to 200 CAD. I also shipped the documents to:

Mt.Gox AML
Cerulean Tower 15F,
Sakuragaoka-cho 26-1, Shibuya-ku
Tokyo, Japan
150-8512

as per their instructions, and used FedEx. I have contacted FedEx and they confirmed to me that indeed the documents arrived there last Monday. At this point I have a open ticket with MTGox on the matter so until this is settled one way or another there little for me to comment further.

MtGox has a bad history, but still the highest volume exchange.. Last time I logued on MtGox, it was to remove all my funds, because I do not trut this entity anymore.. Bad new, I had to send 2 IDs pic to be able to withdraw all my BTC.. less than 1k.. no U$ involved, I've been unable to get my BTC before sending IDs.. I tought it was really bad, but as I wanted my BTC, I sent IDs..

You can be sure I'll never do business with MtGox again, why ? 

1 - IDs required to withdraw BTC ?? No thanks

2 - Biggest exchange, I vote for less centralisation of exchanges

3 - to many bad story about MtGox

4 - Trading manually or with my "self coded scalp-bot", I've seen too many trade error, trades that should have occur/commit and did not.. 

was my personal story / opinion !

Well I would add it has been 12 hours since MtGox was informed of the wrong address on their site and the website STILL HAS THE wrong address.  

I don't know how much louder they can say  .... "FUCK YOU CUSTOMERS. You exist to give us money and we have no responsibility to you."  

I mean Yankee says it isn't gross incompetence well even if that is true (which I adamantly disagree) it certainly is gross negligence when informed on the negligence and you take no action to correct it.  When someone reports the fact that you have blatantly wrong information on your site which is causing people to send sensitive personal information to a wrong address, get off your lazy ass and at least DELETE THE FUCKING PAGE.  Period.

http://i.minus.com/ibtE6BUPpGmP6g.png


On edit:  Cleaned up some blatantly bad spelling and grammar (bad even for me)  Typing while infuriated is harder than it seems.  

Yep.

I've asked the Bitcoin Foundation for a refund of my lifetime membership fee. I don't wish to associate with or support this kind of behavior from directors of the foundation.

You mean Director. You used plural Directors.

Thanks.

You could try posting about this on /r/Bitcoin.  For some reason, their staff sometimes respond more quickly over there.

Mark's a director also. Plus you, that makes two directors. Two is plural.

A director of the BF runs the biggest and most fucked up BTC exchange on the net. Another director, you, is covering for his fuck ups by saying "shit happens". You both share corporate seats on the BF's board of directors.

Can you at least admit that you can see why this might reflect poorly?

This is blowing my mind. Of course a private person responsible for only their own stuff could give a wrong shipping address! Why does that matter at all? Beyond that if I a wrong shipping address it 100% automatically falls on me, I don't get my stuff.

Also how can they overlook it? Aren't other people sending documents there? After a month you would think they might go "Huh, we don't get documents now that we moved".

Bleh, we need new business so we can finish putting this one out of our misery.

Too unfortunate that it is our misery, not their.

May I suggest Bitfloor (although it got a bad start) or Bitstamp.

Awww look, it's the TBF incrowd downplaying each other's mistakes!  ::)

If Gox pays for the hassel, then I think all should be forgiven. It's not acceptable, but this sort of stuff happens. I'd rather a company gracefully correct their mistakes then claim to never make mistakes.

I already did, you should read the earlier messages




Each others mistakes? I only see one problem that OP has with Gox. Nothing to do with me.

Your grammar needs correcting.

Thanks

+1
If the BF fights excessive centralization with two board members serving mt gox interests like twins, the BF is starting off the wrong foot.

Im not defending MtGox, and I have nothing to do with this situation except help the OP, which is why I'm here.

While all of you are complaining and throwing me under the bus, take a step back to realize that I'm the only one here who actually called MtGox and told them of the situation. I showed them this thread and let them know they need to be on top of their shit and fix the address at the same time take care of the OP.

Again, this has nothing to do with me and I would easily have walked away from this thread.

I want OP's issue to be resolved, and thats good enough reason for me to be here.

-Charlie

Meanwhile at MtGox... This is wrong. No reply after 24 hours.

BTW here is another current customer problem, which is handled rather unprofessional and is still not fixed after 2 months:
https://bitcointalk.org/index.php?topic=112922

Don't want to give up on MtGox (yet) but it is really not a good sign if you keep neglecting your customers like this.

I did. They caused to me ask for a refund from the BF and a termination of my lifetime membership.

My conclusion also.

Incorrect. We're trying to hold accountable the people that we do business with. If you see it as "being thrown under the bus" and legitimate grievances as mere complaints, perhaps you should stay away from customer service. It would have been nice if you came on this thread and said, "This is unacceptable!" and been done with it instead of defending Mtgox.

The CEO of one company defending another CEO and fellow BF board member looks crooked, Charlie. If you can't see that, there's little that I can do to further elucidate the situation for you.

Ok, I think my comments in my original response were not clear enough, I will update it now. Thanks for your point.


You keep making this point that Im defending them, when I've said at least 4 times now I am not. Please stop making that point.

Read my earlier comments, I am not defending them.

Reposted my edit above:

There have been numerous claims that BitInstant is defending MtGox on this issue. This is not the case. What happend here is totally unacceptable and I've even said I think MtGox should pay financially to this customer for the problems.

At the same time, as of now, I am the only one who got in touch with MtGox on behalf of the OP and told them that I believe this is unacceptable.

BitInstant defends the right of every Bitcoiner, regardless if they are a customer of ours or not.

I apologize of my original comment was not clear enough

We have a difference of opinion:


That's a defense, Charlie. It's a classic apologia. The fact that you interjected on this thread at all re: another company is evidence of defense.

Mtgox's actions are gross incompetence. It's moving beyond incompetence into outright dickishness.

Be very careful of what you appear to defend.

Granted. I made my position more clear.

Why the hell is the focus of this thread no longer on the issue that the OP and others are having with Gox, and now on Bitinstant? I'm pretty sure Charlie basically said, that things happen, and now its Gox's turn to fix it. He wasn't letting them off the hook, just saying a mistake had been made, and now its time for Gox to fix it. No defending Gox, no attacking Gox, just saying they didn't change the address, so they should fix the entire situation...

The Original Quote from Charlie before he clarified.


In short, It was a mistake that happened, now its time for Gox to pay for the shipping due to their mistake, and fix the situation. Am I not reading deep enough into his words to see the underlying conspiracy?

Perhaps because Bitinstant's CEO appeared to defend Mtgox's actions instead of Mtgox/Mark showing up on the thread?

Charlie's fixed his end of the deal, imo. I have little hope that Mtgox will do the same.

I see in his original post before he fixed it, "Its their fault", "Calling it gross incompetence may be out of line", and "To rectify the situation, I suggest MtGox pay for the shipping costs all 3 times."

I don't see to much defending besides saying that it was an honest mistake.

It's obvious incompetence, not an honest mistake.

That was the issue.

I even disagree on that one.  It's an honest mistake the first time, and when it was first pointed out.  It's incompetence that they aren't properly responding and rectifying the situation by now.

Yes, and that is your opinion.

However, thats not the issue, so please do not try and divert the debate.

SaltySpitoon is making the point that you were wrong about saying I defended them, which is extremely clear that I did not.

Even though I disagree with you, and my statement on Page 1 clearly shows I was not defending them, for the sake of not arguing, I cleared up my statement.

Just like I clarified my statement, so should you.


The proof that I am not defending them:


and my clarification...

I brought it back around to Mtgox, as evidenced by my last post. They're obviously incompetent and I suggest everyone use other means to move their bitcoins around.

Charlie,

Avoid the FUD.

I think a point was made and the point when taken.

When you post here you are seen not only a member of one of leading (legitimate) bitcoin business but also as a founding corporate board member of the Bitcoin Foundation (regardless of how you sign your posts).

I for one am glad that you are as responsive to your clients and to the community as you are.  Unfortunately you are only one of the few bitcoin businesses (bitpay ... [sorry if I leave out others] that have a clue about customer service and public relations.  I would hope you could use this knowledge and your position as a member of the Foundation,  to encourage the other bitcoin businesses (including Mt. Gox) to try to maintain the same level of professionalism.

Isn't that part of what the Bitcoin Foundation all about?

Thanks.

Now back to Mt. Gox.

Have really still not responded here or to TC directly through support??

I find it a bit odd that DaT hasn't replied, so maybe he got a direct answer out of Gox, and is working with them via pm or email.

He's also running a very busy business.  I'm sure he'll post back with any updates.

I just logged out and did something productive because the entire situation makes me more pissed off the more I think about it.

Update:
* MtGox has not updated my ticket or answered any of the unresolved questions I posed them.
* MtGox has no communicated with me by email or PM or any other method.
* There have been no further updates to USPS tracking in almost two days now so at best the return is untracked and at worst my $100 docs are in the trash or in the hands of some Japanese Identity Thief.
* The website still has the wrong address posted over twenty four hours after I informed them of their negligence.

Given it is now 2AM in Japan I don't think there will be any change for a while.

I stand by my assertion that their behavior shows incompetence, gross negligence, and an attitude of blatant disrespect towards their customers.

Yeah, it's hard work doing what the government tells you to and doing it damn badly.

But I get it, they're probably swamped under a mountain of documents that never showed up.

That sucks. Go down to Japan and hand deliver the papers, obviously.

Update:

USPS now shows delivered.  I guess that can be really good or really bad.

If you don't get a confirmation from Gox, saying that they got it, make sure you watch your credit score really closely.

FYI,

In the US anytime you think you are the victim of fraud or ID theft the credit reporting agencies are required by law to initiate a "fraud alert"

http://www.equifax.com/answers/set-fraud-alerts/en_cp

I just spoke to Gonzague at MtGox and he said that they can still get documents at that address. He is not sure why they couldnt deliver it the first time.

Email him: gonzague@tibanne.com

That would explain why FedEx delivered my documents there on Monday. I am still waiting on a reply to my ticket; however it is early am in Tokyo right now. One thing I must say is that Charlie at BitInstant deserves a great deal of praise for getting involved in this issue. Thanks Charlie for all your efforts.

+1 although I would say Charlie shouldn't have to clean up MtGox's messes.  I feel much better knowing MtGox has the docs although I would feel even better if they updated the ticket indicating that fact.

Having the wrong address posted was a mistake. Responding to the mistake with "tough luck, send them again" was gross negligence. The correct response would have been "We'll track down those highly sensitive documents and make sure they are safe."

wtf, then why "send them again"??

Hello,

Our apologies for the delay in response.  Although your documents were sent to our old address, it will be forwarded to our new address.  All documents that have been sent to our old address until November will be forwarded to our new address.  Please rest assure that your documents have not been lost.  Once the AML team receives your documents at the new address, they will proceed with the revision and you will be notified of the results. 

How is this going to work for documents which have been sent by courier?  Fedex isn't going to deliver to another address simply because you put a sign up saying you've moved. 

Hello,

Thank you for your question.  After the documents have been received at the Cerulean Tower office, we can pick them up at the Executive Center on the same floor where the documents have been delivered.

Hello,

We have edited the address on the Get Verified page.  Thank you for pointing this out to us and if you would like to know the status of your verification or the receipt of your documents, please give me your ticket number and I will provide an answer in the ticket. 

Ah, so there's still someone who can sign for them on your behalf at the old address?  I hope they let you know immediately when they get a delivery for you, so you can pick stuff up ASAP.

The old address works, I know for sure.

Don't sweat it. The whole process took about 2 weeks

Update:  MtGox customer support reports documents have been transferred to the new office.