Bitcoin Forum

Alternate cryptocurrencies => Service Announcements (Altcoins) => Topic started by: Changelly on April 12, 2016, 08:38:20 PM



Title: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on April 12, 2016, 08:38:20 PM
Welcome to Changelly - the smoothest crypto currency exchange!

https://changelly.com/

Changelly is a project, created by a team of crypto enthusiasts from MinerGate. It is an intuitive crypto exchange where you can exchange your coins just in a few clicks!
Changelly is connected to the largest and trusted crypto exchanges, where it selects and suggests you the most profitable rate. We do support high volume transactions for crypto-crypto exchanging.
You can buy Bitcoin any listed coins for USD/EUR by Visa/Mastercard instantly.

Supported coins
BTC / ETH / ETC / LSK / MAID / FCT / LTC / NAV / POT / BCN / XRM / DOGE / AMP / NXT / DASH / DSH / RADS / XDN / AEON / NBT / FCN / QCN / XEM / STEEM / SBD / XRP / STRAT / LBRY

Advantages
  • Comprehensive and handy interface
  • Visa/Mastercard worldwide payments supported
  • No amount restrictions for crypto-crypto transactions
  • Just 0.5 % fee for crypto-crypto exchanges

Links
  • Instant exchange widget (https://changelly.com/payment-widget)
  • API for developers (https://changelly.com/developers)
  • Affiliate program with 50% revenue share (https://changelly.com/affiliate)

Join our community and follow us on:
  • Official blog (https://changelly.com/blog/)
  • Twitter (https://twitter.com/Changelly_team)
  • Steemit (https://steemit.com/@changelly)
  • Facebook (https://www.facebook.com/changellyteam/)
  • Google+ (https://plus.google.com/+ChangellyTeam)
  • Reddit (https://www.reddit.com/r/Changelly/)
  • Wikipedia (https://en.wikipedia.org/wiki/Changelly)

We're always pleased to answer your questions at support@changelly.com



Title: Re: Changelly.com - Exchange cryptocurrency at the best rate
Post by: nopedope89 on April 14, 2016, 09:16:58 PM
Hey all!

I am from MinerGate team. We are excited to launch Changelly because we believe that anybody should be able to experience the most of cryptocurrencies even without having extensive knowledge or years of expertise.
Following MinerGate's best traditions, Changelly welcomes crypto enthusiasts with any level of knowledge and gives you the best rates for Bitcoin and many altcoins, such as Ethereum, Nubits, Dash, Doge, Litecoin, Monero, Rads and many others.

Feel free to share your experience and thoughts here, looking forward to improving basing on our customers' wishes and becoming the best cryptocurrency exchange out there!

https://pp.vk.me/c626223/v626223934/22613/dfjUH2H1pFw.jpg (https://changelly.com/landing/BTC/ETH/1?ref_id=bitcointalk)


Title: Re: Changelly.com - Exchange cryptocurrency at the best rate
Post by: Disastrus on April 16, 2016, 12:31:55 AM
Looks really good!
nice name, nice concept..wish you all the best!




Title: Re: Changelly.com - Exchange cryptocurrency at the best rate
Post by: reicast86 on April 17, 2016, 12:05:00 PM
I have tested, and must say, good job, simple and fast


Title: Re: Changelly.com - Exchange cryptocurrency at the best rate
Post by: Changelly on April 21, 2016, 02:30:56 PM
Looks really good!
nice name, nice concept..wish you all the best!




Thank you, we are doing our best!


Title: Re: Changelly.com - Exchange cryptocurrency at the best rate
Post by: Changelly on April 21, 2016, 02:48:54 PM
I have tested, and must say, good job, simple and fast

Great to know, thank you  :)


Title: Lisk is now on Changelly!
Post by: Changelly on June 29, 2016, 01:42:10 PM
We’re happy to announce that Lisk is now on Changelly!

Buy/sell Lisk at the best rate: Changelly.com (https://changelly.com/landing/BTC/LSK/1?ref_id=bitcointalk)

Learn more about Lisk in our blog (https://changelly.com/blog/here-comes-lisk/)


Title: Re: Changelly.com - Exchange cryptocurrency at the best rate
Post by: fortunecrypto on June 30, 2016, 03:09:57 PM
I have known this exchange way back when I am active mining on minergate,it's so easy to exchange your coin here but hopefully they can add more coins some of the coins that they are adding are of cryptonote algos..


Title: Re: Changelly.com - Exchange cryptocurrency at the best rate
Post by: Changelly on July 01, 2016, 02:26:26 PM
I have known this exchange way back when I am active mining on minergate,it's so easy to exchange your coin here but hopefully they can add more coins some of the coins that they are adding are of cryptonote algos..

Thanks for your feedback! We have plans to add more alt coins!
What coins are most promising in your opinion?


Title: Re: Changelly.com - Exchange cryptocurrency at the best rate
Post by: Digitalbitcoin on July 01, 2016, 02:50:36 PM
Hey all!

I am from MinerGate team. We are excited to launch Changelly because we believe that anybody should be able to experience the most of cryptocurrencies even without having extensive knowledge or years of expertise.
Following MinerGate's best traditions, Changelly welcomes crypto enthusiasts with any level of knowledge and gives you the best rates for Bitcoin and many altcoins, such as Ethereum, Nubits, Dash, Doge, Litecoin, Monero, Rads and many others.

Feel free to share your experience and thoughts here, looking forward to improving basing on our customers' wishes and becoming the best cryptocurrency exchange out there!

https://d1ro8r1rbfn3jf.cloudfront.net/1844875175/SRdn9zUqiYdHEfcBd3oZFvyx8bMfJY/Cryptocurrency%2Bexchange%2B%257C%2BChangelly%2B2016-07-01%2B15-30-52.png?Expires=1467463242&Signature=Q-yLK5Jr8npZBTFz5uJe63FsLIhLW8RYfLVyAMXWSaTAsQgY-GbQr8pffOEQTipl0FRQvrd0vGcFEyQx0IpfZOXiTZxZQycH0V~JpIcn1O5~U7xe7j~AMnrXACHj0-qN3iCFU8w138h8yDxn~3-mRe3Uls8nEzV6cFAIFjL7TsGKN5U7HOm1lV3tSMekK~e6e6rsC82i6sOWIUINkMWICddDETaLD1vbXi-Og3fWKMWD4nmr~IGjLB6gDjs63OnnP6VG~GRiLjEcDSR9HfkXANG0v7FisxqOYfJBtqLo1UJSIo6Qu8TKwHYYb1dWdIRLA4Xpl3o2UN2hOV9kuDJCXg__&Key-Pair-Id=APKAJHEJJBIZWFB73RSA (https://changelly.com/landing/BTC/ETH/1?ref_id=bitcointalk)


Really awesome platform for instant exchange of cryptocurrency. Find on minergate really appreciate. Good UI and UX along with strong security.

 Good Job....


Title: Re: Changelly.com - Exchange cryptocurrency at the best rate in just few clicks!
Post by: Kisleav on July 02, 2016, 01:05:47 PM
Is their an option of adding more coins or only those mentioned in op


Title: Re: Changelly.com - Exchange cryptocurrency at the best rate in just few clicks!
Post by: sesiah on July 02, 2016, 01:21:55 PM
Is their an option of adding more coins or only those mentioned in op
We would love to add a coin too, at the exchange.


Title: Ethereum classic on Changelly
Post by: Changelly on July 28, 2016, 01:30:35 PM
Dear users!
We're glad to announce that Ethereum classic is now available on Changelly.
You can buy and sell (http://changelly.com/exchange/BTC/ETC/1?ref_id=bitcointalk) an unlimited amount of ETC at the best rates.


Title: Re: Changelly.com - Exchange cryptocurrency for the best rates!
Post by: Changelly on August 24, 2016, 06:54:31 PM
Recently we have added STEEM and Steem dollar to our exchange service!
here is instruction how to Exchange STEEM/SBD to BTC/ETH/etc (https://steemit.com/steem/@changelly/how-to-exchange-steem-sbd-to-btc-eth-or-any-other-alt-coins-on-changelly-com) on Changelly.com (http://changelly.com/exchange/STEEM/BTC/10?ref_id=bitcointalk)


Title: Re: Changelly.com - Exchange cryptocurrency for the best rates!
Post by: rindo on August 25, 2016, 09:30:33 AM
I see your site yeah im very like your design there and this one Transfer from one wallet to another within seconds. It's that simple.


Title: Re: Changelly.com - Exchange cryptocurrency for the best rates!
Post by: Changelly on September 15, 2016, 07:27:46 PM
Guys, thanks for you positive feedback!

Ripple skyrocketed!
Changelly.com (https://changelly.com/exchange/BTC/XRP/1?ref_id=bitcointalk) helps you to buy XRP instantly.
here is the short guide, how to:
https://changelly.com/blog/exchange-bitcoin-btc-ripple-xrp/


Title: Re: Changelly.com - an instant crypto exchange service
Post by: pablocality on October 07, 2016, 12:27:09 AM
What makes your exchange different from Shapeshift?  Why should I switch?   It seems you have most of the same coins.  Do you consider adding less popular coins?  I know Shapeshift is still yet to add back coins since the hack...  It would be great if you would add those coins!

Your website has a very nice polished appearance.  Great work with that.


Title: Re: Changelly.com - an instant crypto exchange service
Post by: pcoin on October 07, 2016, 05:19:08 AM
just 0.5 % fee for all operations i will suggest some reduction in this your charges since you are just starting this exchange as this might make more people to join your site.
white label API for developers What do you mean by this?


Title: Re: Changelly.com - Exchange cryptocurrency at the best rate
Post by: Daisy14 on October 08, 2016, 12:33:24 PM
I have known this exchange way back when I am active mining on minergate,it's so easy to exchange your coin here but hopefully they can add more coins some of the coins that they are adding are of cryptonote algos..


They have many coins for a new exchange. But the 0.5% rate is not as competitive, some exchanges go as low as 0.15%


Title: Re: Changelly.com - an instant crypto exchange service
Post by: gabenewell on October 13, 2016, 10:31:12 PM
Everything looking very nice,i just miss Gamecredits on Changelly.com.
I hope you can add Gamecredits too.

Much better then https://shapeshift.io  ;D

https://coinmarketcap.com/currencies/gamecredits/
https://bitcointalk.org/index.php?topic=1266597.0

Good Luck with your great instand Exchange ❤️

Best,
Gaben


Title: Re: Changelly.com - an instant crypto exchange service
Post by: Changelly on October 27, 2016, 03:04:26 PM
Thank you for your kind words, guys!

You can instantly exchange almost any amount of supported coins. All rates are determined by a robot making bid/ask orders on the largest crypto trade platforms, like Bittrex, Poloniex etc. to propose a better rate.

What makes your exchange different from Shapeshift?  Why should I switch?   It seems you have most of the same coins.  Do you consider adding less popular coins?  I know Shapeshift is still yet to add back coins since the hack...  It would be great if you would add those coins!

Unlike ShapeShift, we haven't amount restrictions and offer specific coins at a better rate to exchange. Also we suppose that we have more intuitive interface. We saves users exchanges history, that makes process clearly for user, and help us to give better support if needed.

just 0.5 % fee for all operations i will suggest some reduction in this your charges since you are just starting this exchange as this might make more people to join your site.

Talking about commissions, it's important to mention that although the commission is little higher than traders have, we offer a fully automatized and easy exchange at profitable rates without amount restrictions. As a result, you exchange your cryptos in a cost-savvy way, especially when it comes to large transactions.

white label API for developers What do you mean by this?


We use an API to provide an instant exchange for payments in altcoins (like Decent ICO (https://sale.decent.ch/)) and automatic conversions into a proper currency (like an official NEM/XEM wallet (https://blog.nem.io/changellyaddon_nanowallet/)).
We offer a quick button (https://changelly.com/payment-widget) which can be placed on a website for fast and easy conversions. The button is already placed on Coinmarketcap and Coingecko (https://changelly.com/blog/changelly-partners-with-coinmarketcap-and-coingecko-to-buy-cryptos-instantly/).

Everything looking very nice,i just miss Gamecredits on Changelly.com.
I hope you can add Gamecredits too.
Much better then https://shapeshift.io  ;D
Gaben, thank you! We're constantly looking for promising cryptocurrencies to support! We'll be happy to consider them at pro@changelly.com

Any suggestions or recommendations are welcome! We appreciate your opinion.


Title: Re: Changelly.com - an instant crypto exchange service
Post by: Changelly on October 29, 2016, 12:43:02 AM
We're proud to announce Zcash available on Changelly!
You can buy ZEC instantly for Bitcoin or Ethereum or any other crypto! (https://changelly.com/exchange/BTC/ZEC/1)



Title: Re: Changelly.com - an instant crypto exchange service
Post by: Financisto on November 09, 2016, 05:34:52 AM
Your instant crypto exchange is very nice. It's a true competitor to the famous SS.

Congratulations!

Suggestions: try to improve the offered liquidity so you can offer lower (and more competitive) spreads...

p.s. If money is an issue for upgrading that, you might raise some at places like www.bnktothefuture.com

Cheers.


Title: Re: Changelly.com - an instant crypto exchange service
Post by: Gahs on November 09, 2016, 07:40:45 AM
Keep up the good work by the way are you going to add ICN, PSB and ANTSHARES as well?


Title: Re: Changelly.com - an instant crypto exchange service
Post by: Ryan Dugan on November 13, 2016, 10:40:46 PM
I had not used changelly until about a month ago I needed to convert my coins from minersgate. It was so fast and easy and didn't cost too much to fee is within reason unlike certain other places and my expierence was good. Very professional and well Woking system. Very fast. Within minutes my transactions were on their way to my bitcoin wallet. Great job guys keep it coming !


Title: Re: Changelly.com - an instant crypto exchange service
Post by: BuySomeBitcoins on November 14, 2016, 04:21:06 AM
Your services looks amazing, I wish you best of luck.

In my personal opinion, the index page should be minimal and focused on the exchanging only (Keep the registration / login links active and make the footer small in 1-2 lines).


Do you host the coins on your own servers or you use an API / external service ?
I am asking this because I am seeking a reliable solution to allow my clients to deposit Altcoins on my websites and I suck at altcoins.


Title: Re: Changelly.com - an instant crypto exchange service
Post by: Maphistas on November 15, 2016, 07:02:50 AM
Hi,

I am just curious when $STRAT be available for your service.  Thanks.


Title: Re: Changelly.com - an instant crypto exchange service
Post by: candrammm on November 18, 2016, 03:13:48 AM
i hope my problem for my transaction # 2fb0d78d0a30 can be resolved soon.

- edit = problem resolved - thank you


Title: Re: Changelly.com - an instant crypto exchange service
Post by: Ryan Dugan on November 19, 2016, 10:36:22 PM
i hope my problem for my transaction # 2fb0d78d0a30 can be resolved soon.

- edit = problem resolved - thank you

See I told you they good and the solve problems very quickly. Certainly one of the best in the business.
Goof for you for finding them. Glad they could help you out.


Title: Re: Changelly.com - an instant crypto exchange service
Post by: Changelly on November 20, 2016, 05:02:23 PM
Guys, thanks for your positive feedback! We are trying to do the best service for you. Of course, sometimes we have issues with your transactions - bloating blockchain, missed payment ID, too small amount for exchange, etc.. But we hope, Changelly support team helps you asap to be satisfied by our service.

As for new coins, we are looking for new promising on the market. Coins need to be listed on the top exchanges, like Poloniex and Bittrex, and have a regular exchanges turnover at least 50 BTC daily.

As for #Stratis, it was relaunched and available now on http://Changelly.com

Do you host the coins on your own servers or you use an API / external service ?
I am asking this because I am seeking a reliable solution to allow my clients to deposit Altcoins on my websites and I suck at altcoins.
We have our own liquidity, hosted on our servers.
Have a look at our alt coins payment button and widget:
https://changelly.com/payment-widget


Title: Re: Changelly.com - an instant crypto exchange service
Post by: cpozzer on January 27, 2017, 09:25:39 AM
Hello,

Yesterday i made a transaction from XRP to NEM and by mistake i used your address instead of mine, this happened because on NEMS wallet app on the main page there was a transaction and an address i thought it was mine instead it was yours, yours because on the 17 Dec 2016, 18:32:58 (Transaction # fdbd0f7b673c) i exchanged 1LTC to NEM and that was the only transaction i had on my wallet, the address i used was NBLQ6P-E7Z5CV-ANJNXG-OR74UQ-LOJ2YM-GJJOZ4-YFAQ

On the transaction you can clearly see there is and error, check the sender and the receiver, basically the coins never went out of your account http://chain.nem.ninja/#/transfer/9b869ad5699e909a360950f7144db3fbe934d4fc6e4ada625f0bad3781c14f2a

I have contacted your staff and they cleary saw that this was the issue, the stated they would send me my nem coins to my address, but till now i have not seen any transaction, and checking your address http://chain.nem.ninja/#/account/NBLQ6PE7Z5CVANJNXGOR74UQLOJ2YMGJJOZ4YFAQ/0 the coins are still there
(screenshot http://www.awesomescreenshot.com/image/2106518/3cf1c48909a9063820a4b061e267ba16)

What i did notice though is that after the recent discussion with your support team, they edited the transaction on changelly history, changing the receiver address to mine which is not correct as before it was set to yours, i do not want to shout out anything but i would like you to investigate the case. Please check the hash and you can see that my address is not there, this is not professional.

http://www.awesomescreenshot.com/image/2106529/6cf5699de4df26cebf7f7ce5d0a52f0c

Screenshot of the chat

https://s30.postimg.org/adolqfsgh/changellydiscussion1.jpg (https://postimg.org/image/4cqwtd5u5/)

https://s30.postimg.org/419gglpe9/changellydiscussion2.jpg (https://postimg.org/image/u9kl5z9hp/)

Waiting for your reply

Regards
Claudio


Title: Re: Changelly.com - an instant crypto exchange service
Post by: cpozzer on January 27, 2017, 11:56:45 AM
Hello,

Yesterday i made a transaction from XRP to NEM and by mistake i used your address instead of mine, this happened because on NEMS wallet app on the main page there was a transaction and an address i thought it was mine instead it was yours, yours because on the 17 Dec 2016, 18:32:58 (Transaction # fdbd0f7b673c) i exchanged 1LTC to NEM and that was the only transaction i had on my wallet, the address i used was NBLQ6P-E7Z5CV-ANJNXG-OR74UQ-LOJ2YM-GJJOZ4-YFAQ

On the transaction you can clearly see there is and error, check the sender and the receiver, basically the coins never went out of your account http://chain.nem.ninja/#/transfer/9b869ad5699e909a360950f7144db3fbe934d4fc6e4ada625f0bad3781c14f2a

I have contacted your staff and they cleary saw that this was the issue, the stated they would send me my nem coins to my address, but till now i have not seen any transaction, and checking your address http://chain.nem.ninja/#/account/NBLQ6PE7Z5CVANJNXGOR74UQLOJ2YMGJJOZ4YFAQ/0 the coins are still there
(screenshot http://www.awesomescreenshot.com/image/2106518/3cf1c48909a9063820a4b061e267ba16)

What i did notice though is that after the recent discussion with your support team, they edited the transaction on changelly history, changing the receiver address to mine which is not correct as before it was set to yours, i do not want to shout out anything but i would like you to investigate the case. Please check the hash and you can see that my address is not there, this is not professional.

http://www.awesomescreenshot.com/image/2106529/6cf5699de4df26cebf7f7ce5d0a52f0c

Screenshot of the chat

https://s30.postimg.org/adolqfsgh/changellydiscussion1.jpg (https://postimg.org/image/4cqwtd5u5/)

https://s30.postimg.org/419gglpe9/changellydiscussion2.jpg (https://postimg.org/image/u9kl5z9hp/)

Waiting for your reply

Regards
Claudio

Issue was solved promptly, very professional currency exchanger.

Thanks
Claudio


Title: Re: Changelly.com - an instant crypto exchange service
Post by: Changelly on January 27, 2017, 04:26:32 PM
Glad to know it!

Hope, you'll stay satisfied with Changelly further! :)


Title: Re: Changelly.com - an instant crypto exchange service
Post by: juguelio on February 01, 2017, 02:57:29 PM
Hi guys,

Can you add NAV Coin to your OP here in BTCTalk? I can't see it.

Also,

FluffyPony (Ricardo Spagni) said you guys are a Scam exchange

''Changelly is part of the BCN / HitBTC scam''

What is that about?

Thanks!


Title: Re: Changelly.com - an instant crypto exchange service
Post by: BuySomeBitcoins on February 01, 2017, 04:42:40 PM
No offence but are you sure about the pricing ?


https://i.gyazo.com/156be8733be834cf7d3629392552c32c.png





Meanwhile we work like mad monkeys to reduce the pricing https://www.buysomebitcoins.com/int/pricing


Title: Re: Changelly.com - an instant crypto exchange service
Post by: joksim299 on February 01, 2017, 05:09:44 PM
No offence but are you sure about the pricing ?


https://i.gyazo.com/156be8733be834cf7d3629392552c32c.png





Meanwhile we work like mad monkeys to reduce the pricing https://www.buysomebitcoins.com/int/pricing

Their exchange rate is insane. I thought that is visual bug.
Changelly:
Code:
EXCHANGE RATE 1 USD = 0.00056372 BTC
with a maximum transfer of 50USD.
Preev:
Code:
EXCHANGE RATE 1 USD = 0.0010372 BTC


Title: Re: Changelly.com - an instant crypto exchange service
Post by: buwaytress on February 02, 2017, 07:21:26 PM
No offence but are you sure about the pricing ?




Meanwhile we work like mad monkeys to reduce the pricing https://www.buysomebitcoins.com/int/pricing

Their exchange rate is insane. I thought that is visual bug.
Changelly:
Code:
EXCHANGE RATE 1 USD = 0.00056372 BTC
with a maximum transfer of 50USD.
Preev:
Code:
EXCHANGE RATE 1 USD = 0.0010372 BTC


I suspect that exchange rate is because that's the Visa/Mastercard credit card rate, or simply the fiat to crypto rate, as I've just tried it and it shows the same massively bad rate.

However, if you check our the crypto to crypto rates, it's very competitive.

Let's see if OP can clarify.


Title: Re: Changelly.com - an instant crypto exchange service
Post by: Changelly on February 04, 2017, 09:23:51 PM
No offence but are you sure about the pricing ?
Meanwhile we work like mad monkeys to reduce the pricing ..
I've checked your rates, 1 BTC = 1453 USD, it looks not so competitive, sorry
https://monosnap.com/file/6vWPVFyOi38dYAH2NLUcp6uSh1VUOc.png


Title: Re: Changelly.com - instant crypto exchange service. VISA/Mastercard supported.
Post by: Changelly on February 04, 2017, 09:30:56 PM
Can you add NAV Coin to your OP here in BTCTalk? I can't see it.

Hi juguelio! We have updated the first page, thanks! Added NAVcoin to the list.
We are partners with NAVcoin team, providing our exchange API for their upcoming project on anonymous transactions. You may check their blog about our partnership:
https://medium.com/@michaeldouranos/how-all-altcoins-will-become-anonymous-b9a5b010fc4c

FluffyPony (Ricardo Spagni) said you guys are a Scam exchange

I can't say for Ricardo, it was along time ago. Now we have thousands satisfied Monero users, not even from Minergate. Many customers make really big 10-20 BTC transactions of buying Monero on Changelly. We don't store users deposits, just exchange them instantly. You may create BTC->XMR transaction and check our wallet address with more than 2300 BTC turnover. Payments are going everyday. Everything is transparent in blockchain. I hope this makes sense.


Title: Re: Changelly.com - instant crypto exchange service. VISA/Mastercard supported.
Post by: Changelly on February 04, 2017, 09:42:44 PM

I suspect that exchange rate is because that's the Visa/Mastercard credit card rate, or simply the fiat to crypto rate, as I've just tried it and it shows the same massively bad rate.

However, if you check our the crypto to crypto rates, it's very competitive.

Let's see if OP can clarify.

Guys, thanks for your feedback! It helps us to become better. Changelly has started as an instant crypto-crypto exchanging service, we have very competitive rates and no amount restrictions, as you see. Fiat payments have been added recently, and we are still tuning the process. USD->Crypto exchange rates are looking much better now, I hope. We are working hard to provide the best rates for instant buying of any listed crypto. With fast and clear payment process for you. This month will be released a few great updates on fiat!


Title: Re: Changelly.com - an instant crypto exchange service
Post by: BuySomeBitcoins on February 06, 2017, 07:40:30 PM
No offence but are you sure about the pricing ?
Meanwhile we work like mad monkeys to reduce the pricing ..
I've checked your rates, 1 BTC = 1453 USD, it looks not so competitive, sorry
https://monosnap.com/file/6vWPVFyOi38dYAH2NLUcp6uSh1VUOc.png


Is it ? this is your thread and I have no intention to spoil it.

But to make thing clear, we still offer better rates than you.




Title: Re: Changelly.com - instant crypto exchange service. VISA/Mastercard supported.
Post by: buwaytress on February 07, 2017, 11:39:21 AM

I suspect that exchange rate is because that's the Visa/Mastercard credit card rate, or simply the fiat to crypto rate, as I've just tried it and it shows the same massively bad rate.

However, if you check our the crypto to crypto rates, it's very competitive.

Let's see if OP can clarify.

Guys, thanks for your feedback! It helps us to become better. Changelly has started as an instant crypto-crypto exchanging service, we have very competitive rates and no amount restrictions, as you see. Fiat payments have been added recently, and we are still tuning the process. USD->Crypto exchange rates are looking much better now, I hope. We are working hard to provide the best rates for instant buying of any listed crypto. With fast and clear payment process for you. This month will be released a few great updates on fiat!

Great to hear about these updates, OP. Yeah good to see the rates have improved for fiat to crypto and you may want to work on that more as that's really the entry point for most newcomers who won't ordinarily be able to get crypto any other way.

Your crypto to crypto rates aren't very far off what I can find in alternative sites so good on that.

You may want to update on how many confirmations needed before a deposit is reflected. Common question.

(previous minergate user here)


Title: Re: Changelly.com - instant crypto exchange service. VISA/Mastercard supported.
Post by: Changelly on February 11, 2017, 01:58:38 PM

You may want to update on how many confirmations needed before a deposit is reflected. Common question.


Thanks, this make sense! We are working on transaction status page to show remaining confirmations, exchanging and withdraw progress, etc. That will make process much clear for you!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: juguelio on February 13, 2017, 03:26:03 PM
Good article:

https://cointelegraph.com/news/with-charlie-shrem-as-advisor-shangelly-is-set-to-outperform-shapeshift


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Financisto on February 14, 2017, 06:36:44 AM
Good article:

https://cointelegraph.com/news/with-charlie-shrem-as-advisor-shangelly-is-set-to-outperform-shapeshift
Nice to see Changelly is getting more aggressive and competitive day after day.

That's good for the market, that's good for consumers!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Pamoldar on February 15, 2017, 09:13:59 AM
Good article:

https://cointelegraph.com/news/with-charlie-shrem-as-advisor-shangelly-is-set-to-outperform-shapeshift
Definitely a good article but if there are going to make their volume grow 5x this year...I would suggest a signature campaign to get the word out there\here.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on February 27, 2017, 06:31:01 PM
Guys, we appreciate your feedback on article, much thanks! Charlie Shrem is a reputable and well know person on the market - the bitcoin pioneer! We are excited to work with Charlie for the last two months. He is helping us in partnership with many crypto businesses. Charlie said that he likes to promise less, but do more! So the 5x grows is our minimum plan for the next year.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: nillohit on February 27, 2017, 06:46:53 PM
You're doing fantastic job. Would you plz add byteball ? Byteball is a true & first DAG coin in the history of crypto. You may find more details about Byteball here : https://bitcointalk.org/index.php?topic=1608859


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: mobilestrike on February 27, 2017, 09:05:40 PM
I am on this forum from more than one year but I heard about your exchange for the first time. there may be many other members on this forum who will not know about your exchange. To solve this issue many exchanges and other service providers often start an advertising signature campaign to aware everyone on this forum.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: cpozzer on February 28, 2017, 10:24:39 PM
Hello,

Can you check this transaction d623c92b858c, its stating finished, but when you look into it you wont see the actual transaction details but it shows that its still pending. And i  havent yet received my eth.

Claudio


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: cpozzer on February 28, 2017, 10:57:05 PM
Hello,

Can you check this transaction d623c92b858c, its stating finished, but when you look into it you wont see the actual transaction details but it shows that its still pending. And i  havent yet received my eth.

Claudio

The system has updated and now i see the transaction details, just took some time.

Claudio


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: DAEDrey on March 01, 2017, 01:27:41 PM
Hi folks,

I see the message that Changelly accepts Visa/MC, however I don't have a USD option in the pull-down menu.  There is a Euro option (#1 on the list).  Any insight?

Dr


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on March 01, 2017, 07:19:42 PM
You're doing fantastic job. Would you plz add byteball ? Byteball is a true & first DAG coin in the history of crypto. You may find more details about Byteball here : https://bitcointalk.org/index.php?topic=1608859
Hey, thanks! we are already in contact with Byteball team. Technology looks very promising. Hope we can add it soon!

I am on this forum from more than one year but I heard about your exchange for the first time. there may be many other members on this forum who will not know about your exchange. To solve this issue many exchanges and other service providers often start an advertising signature campaign to aware everyone on this forum.
That make sense! We are preparing to mass promotion campaign. Probably will also advert here.

Can you check this transaction d623c92b858c, its stating finished, but when you look into it you wont see the actual transaction details but it shows that its still pending. And i  havent yet received my eth.
The system has updated and now i see the transaction details, just took some time.
Claudio
Claudio, nice to hear! Usually transactions are processed in a few minutes, once we got confirmations of your payment in blockchain. In case of any issues please don't hesitate to contact our support@changelly.com team, they can help shorty. Hope you've been satisfied by our service!

I see the message that Changelly accepts Visa/MC, however I don't have a USD option in the pull-down menu.  There is a Euro option (#1 on the list).  Any insight?
Hey! Unfortunately, USD payments are temporary disabled due to our cards acquiring partner maintains update. Anyway you can calculate in EUR and pay with your USD bank card (or any other local currency worldwide), funds will be converted instantly with the low fee.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: DAEDrey on March 01, 2017, 09:41:40 PM
True that you can purchase Euro, however I assume you get hit with another exchange rate from Euro to USD then to the coins?

Dy


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: stray on March 02, 2017, 11:17:48 PM
I've had a transaction in limbo for a few hours and haven't heard from support yet - is it off hours?
The quoted 'processing' rate is also a good bit lower than what it was during estimate, will it re-adjust when it actually goes through?

Edit: They followed up with me, and it was the original rate as expected (minor fluctuations) - Waiting on the BTC to send due to withdrawal limits but thanks for the quick reply!

Edit 2: I woke up to the deposit this morning and a follow-up email overnight. The transaction was upwards of 50 BTC and is now completed, thank you!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Lorenzo0 on March 03, 2017, 07:44:20 PM
Hi guys, I've made a transaction with you, sent eth, waiting for my xmr.
It's been over 4 hours and it's still at waiting processing.
I've sent a ticket also, tx ends with 78e2.
Could you check it please?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: miokirapaic on March 04, 2017, 09:55:14 AM
Hi i have made transaction of 2.01 BTC and wanted to exchange it to ETH,my payment was proccesed and verified 12h ago but i get message that they still wait for payment from my side and changelly dont send my ETH,my transaction #91d067b36178,their support is not working in weekends so i hope this ll speed up the process.

Just want to let you know that Changelly send my ETH,thay had problem with ETH wallet so now everything is ok.
Thx to fast response and solving problem.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: kplim82 on March 07, 2017, 05:41:12 AM
Hi Changelly's team,

For your information, I've made a payment of US$50 on last Sunday to purchase US$50 value of MaidSafeCoin. However, after a long waiting (More than 24 hours), I only received 0.0000273 value of BTC, instead of 0.048904115 value of BTC to my MaidSafeCoin's address.

I've also print screened the payment proofs here:

http://prnt.sc/egyoxc (Transaction to Changelly)

http://prnt.sc/egyp79 (My MaidSafeCoin's address)

http://prnt.sc/egypie (Actual Value Received From Changelly)

http://prnt.sc/egypry (Actual Value Received From Changelly to my Maidsafecoin's address)

Please help me resolve this problem asap.

Thanks,
Patrick.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on March 08, 2017, 01:36:29 AM
Hi Changelly's team,

For your information, I've made a payment of US$50 on last Sunday to purchase US$50 value of MaidSafeCoin. However, after a long waiting (More than 24 hours), I only received 0.0000273 value of BTC, instead of 0.048904115 value of BTC to my MaidSafeCoin's address.

Dear Patrick, can you please, request our support@changelly.com team to investigate your issue. As we see many transactions on your account. All of them seems to be finished correctly, you may check it at http://omniexplorer.info/ Translate all the details here should be the mess. And we are worry about your privacy. It's better to cut off all the payment screenshots here. As for processing time, bank cards payment may take time to verify your transaction to prevent fraud and risks of chargebacks. Unfortunately it's not a crypto, that we can exchange almost instantly after get confirmation in blockchain. Hope for your understanding. thanks!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: kplim82 on March 16, 2017, 10:09:28 AM
Hi Changelly's team,

For your information, I've made a payment of US$50 on last Sunday to purchase US$50 value of MaidSafeCoin. However, after a long waiting (More than 24 hours), I only received 0.0000273 value of BTC, instead of 0.048904115 value of BTC to my MaidSafeCoin's address.

Dear Patrick, can you please, request our support@changelly.com team to investigate your issue. As we see many transactions on your account. All of them seems to be finished correctly, you may check it at http://omniexplorer.info/ Translate all the details here should be the mess. And we are worry about your privacy. It's better to cut off all the payment screenshots here. As for processing time, bank cards payment may take time to verify your transaction to prevent fraud and risks of chargebacks. Unfortunately it's not a crypto, that we can exchange almost instantly after get confirmation in blockchain. Hope for your understanding. thanks!

Dear Changelly's team,

I received your email reply after a week I sent the complaint. Again, you told me that you sent the right amount to my MAID address. However, it seems that my MAID account is not received the right value.

Here's the conversation between me and Changelly's support team through emails:

Dear Patrick,

You've received 226 MAID to the wallet 16faVDEzDkrtoc2ZS2XNpwmk9ZzRnfKYMb. You can see the proof of that here: http://omnichest.info/lookuptx.aspx?txid=1e08443ad258d6bf505214ca7a923b7ceb3e16b2742b189053bc2af7e9f845be

Please, kindly check the MAID wallet.

The amount is equal to 0.03137352 BTC at the current rate.

Sincerely,
Changelly support team.

Join us on Facebook, Twitter and Google+
On Wed, 15 Mar at 7:42 AM , patrick lim <patricklim82@gmail.com> wrote:
Hi Changelly's support team,

Here's the address that I received my MaidSafeCoin - 16faVDEzDkrtoc2ZS2XNpwmk9ZzRnfKYMb

Please kindly check it out for me, as the value is not right (only 0.0000273 BTC, which is equivalent to roughly $0.05 usd. I supposed to receive a value of $50, instead of $0.05)

Thanks,
Patrick Lim

On Tue, Mar 14, 2017 at 8:43 PM, Changelly <support@changelly.freshdesk.com> wrote:
Hi Patrick,

Sorry for the delayed answer. We're being overloaded this week.

This issue is quite strange. All our processes are automated, and the whole amount is sent to the address specified.

Could you provide the link on the blockchain from the first screenshot?

Thank you,
Changelly support team.

Join us on Facebook, Twitter and Google+
On Wed, 8 Mar at 6:05 AM , patrick lim <patricklim82@gmail.com> wrote:


Here's the link for the picture: https://postimg.org/image/ljff2m1tr/

Changelly confirmed that they've sent a total value of US$50 MaidSafeCoin to my MAID address. The truth is - I never receive what they've claimed to send...

In this case, I don't know what to say anymore.... Let's the Bitcointalk community judge on it~


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: gadsden76 on March 17, 2017, 01:27:47 AM



This issue was resolved, Changelly is a great service.  Highly recommend!




Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Andri.Ghani on March 17, 2017, 05:35:31 AM
means in this site they provide bitcoin purchase or otherwise using a credit card? how much profit in the can if we use credit card purchases?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on March 17, 2017, 01:41:58 PM
Hello, I placed a large transaction with changelly last night, totalling 30 BTC for Ethereum.  I received a support message saying that I should receive my coin at the address specified within 24 hours or less. The support confirmed that my BTC was successfully traded into Ethereum. It has now been 24 hours and I have yet to receive my Ethereum.  

I will provide my Changelly tx number to Changelly over PM.

Here is my Ethereum wallet that is currently empty:

https://etherscan.io/address/0x4F1cdc405b995fdF26B73406692fc06eF1f131B2


Dear gadsden76, our apologies for the delayed transaction, as are we under the high demand pressure from our customers. Your transaction is rather big, but being processed almost immediately, once we get confirmation of your BTC payment in blockchain. Unfortunately Ethereum wallet occasionally stuck sending money, as it's rather young technology. We've resent your ETH, please check your wallet address. Hope finally you've been satisfied by our service. thanks!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: gadsden76 on March 17, 2017, 03:24:17 PM
Hello, I placed a large transaction with changelly last night, totalling 30 BTC for Ethereum.  I received a support message saying that I should receive my coin at the address specified within 24 hours or less. The support confirmed that my BTC was successfully traded into Ethereum. It has now been 24 hours and I have yet to receive my Ethereum.  

I will provide my Changelly tx number to Changelly over PM.

Here is my Ethereum wallet that is currently empty:

https://etherscan.io/address/0x4F1cdc405b995fdF26B73406692fc06eF1f131B2


Dear gadsden76, our apologies for the delayed transaction, as are we under the high demand pressure from our users. Your transaction is rather big, but being processed almost immediately, once we get confirmation of your BTC payment in blockchain. Unfortunately Ethereum wallet occasionally stuck sending money, as it's rather young technology. We've resent your ETH, please check your wallet address. Hope finally you've satisfied by our service. thanks!

Thank the Lord!!  I have been scammed by exchanges before, so I hope you can understand my worry! I have received my money, and you live up to your good reputation.  

You guys are great! Thank you so much! :D ;D ;D ;D ;D  

Will do business with again.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: stemis on March 18, 2017, 02:53:06 PM
Was wondering if you had considered adding GoldCoin to your repertoire?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: cpozzer on March 20, 2017, 07:43:20 PM
Lately you guys are offering the worst service around, i have a pending transaction since 5 hours ago, becuase of your shit service i lost till now 3 cents per coin, so when are you gonna FUCKING FIX THIS ISSUE!

If you not able to provide a decent service then do not offer it!!!!!!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Fragbait on March 20, 2017, 08:05:16 PM
Lately you guys are offering the worst service around, i have a pending transaction since 5 hours ago, becuase of your shit service i lost till now 3 cents per coin, so when are you gonna FUCKING FIX THIS ISSUE!

If you not able to provide a decent service then do not offer it!!!!!!

First I was ecstatic to see Shapeshift getting some competition but until they get their act together I'll pass. And I reckon a lot of others will too. These reports are not looking good.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: cpozzer on March 20, 2017, 08:18:41 PM
Lately you guys are offering the worst service around, i have a pending transaction since 5 hours ago, becuase of your shit service i lost till now 3 cents per coin, so when are you gonna FUCKING FIX THIS ISSUE!

If you not able to provide a decent service then do not offer it!!!!!!

First I was ecstatic to see Shapeshift getting some competition but until they get their act together I'll pass. And I reckon a lot of others will too. These reports are not looking good.

You are right, a friend of mine the other day waited nearly 48hrs for a reply from these people, at the begining i was very happy but now? I think this will be my last transaction with them.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on March 21, 2017, 02:04:19 AM
Guys, or deeply apologies for the delays. Unfortunately our support team is heavily overloaded, due to very high demand from our customers. We have grown 10 times for the last week. Also our exchange partner Poloniex API sometimes is working very slow, that's why transactions maybe delayed occasionally. Most of the uncompleted transactions caused by our customers missing destination tags and messages id for Ripple, Steem and XEM exchanges. We've given for such issues the first priority and will process all them as soon as possible. Also we are going to increase our support team to improve service for you. In case of urgent support needed feel free to message us at https://twitter.com/Changelly_team Hope for your patience. Thanks!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: cpozzer on March 21, 2017, 05:59:26 AM
Guys, or deeply apologies for the delays. Unfortunately our support team is heavily overloaded, due to very high demand from our customers. We have grown 10 times for the last week. Also our exchange partner Poloniex API sometimes is working very slow, that's why transactions maybe delayed occasionally. Most of the uncompleted transactions caused by our customers missing destination tags and messages id for Ripple, Steem and XEM exchanges. We've given for such issues the first priority and will process all them as soon as possible. Also we are going to increase our support team to improve service for you. In case of urgent support needed feel free to message us at https://twitter.com/Changelly_team Hope for your patience. Thanks!

Ok, so if you are facing issues, why the FUCK are you ACCEPTING ORDERS! Just damn state on your page that there are issues and will be back once they have been fixed, huh! Is is so fucking difficult to understand???


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: cpozzer on March 21, 2017, 06:01:33 AM
Guys, or deeply apologies for the delays. Unfortunately our support team is heavily overloaded, due to very high demand from our customers. We have grown 10 times for the last week. Also our exchange partner Poloniex API sometimes is working very slow, that's why transactions maybe delayed occasionally. Most of the uncompleted transactions caused by our customers missing destination tags and messages id for Ripple, Steem and XEM exchanges. We've given for such issues the first priority and will process all them as soon as possible. Also we are going to increase our support team to improve service for you. In case of urgent support needed feel free to message us at https://twitter.com/Changelly_team Hope for your patience. Thanks!

And by the way i still havent heard from your support team, neither you have replied to a post on facebook (ya guys check there facebook wall, i doubt you would use their service)
So when am i gonna get my funds huh? Do i have to wait another 24hrs for god damn sake!!!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: cpozzer on March 21, 2017, 08:59:47 PM
Guys, or deeply apologies for the delays. Unfortunately our support team is heavily overloaded, due to very high demand from our customers. We have grown 10 times for the last week. Also our exchange partner Poloniex API sometimes is working very slow, that's why transactions maybe delayed occasionally. Most of the uncompleted transactions caused by our customers missing destination tags and messages id for Ripple, Steem and XEM exchanges. We've given for such issues the first priority and will process all them as soon as possible. Also we are going to increase our support team to improve service for you. In case of urgent support needed feel free to message us at https://twitter.com/Changelly_team Hope for your patience. Thanks!

And by the way i still havent heard from your support team, neither you have replied to a post on facebook (ya guys check there facebook wall, i doubt you would use their service)
So when am i gonna get my funds huh? Do i have to wait another 24hrs for god damn sake!!!

 I eventually got my funds after 1 day, but at todays exchange rate, which was a total loss for me. Today i tried shapeshift and in 4 minutes i exchanged my coins! Sorry changelly, but till you dont improve your service im going somewhere else!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on March 22, 2017, 01:40:05 AM
I eventually got my funds after 1 day, but at todays exchange rate, which was a total loss for me. Today i tried shapeshift and in 4 minutes i exchanged my coins! Sorry changelly, but till you dont improve your service im going somewhere else!
Dear cpozzer. Great to know, that your 1.5 XMR exchange finally was completed. In normal mode we process exchanges in a few minutes, once we get confirmation of your payment in blockchain. I know that many shapeshift users have experienced the same issues with delayed and failed transactions last week. Unfortunately it depends on our common exchange partner Poloniex, their API worked very slow due to extremely high demand of trading. We are working to improve our service to minimise such risks. In case of your issue we have sent you a compensation due to high rates fluctuation. Further to get help urgently it's better to message us directly on facebook or twitter and provide your transaction ID. Hope finally you've been satisfied by our support. Thanks!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: cpozzer on March 22, 2017, 06:13:21 AM
I eventually got my funds after 1 day, but at todays exchange rate, which was a total loss for me. Today i tried shapeshift and in 4 minutes i exchanged my coins! Sorry changelly, but till you dont improve your service im going somewhere else!
Dear cpozzer. Great to know, that your 1.5 XMR exchange finally was completed. In normal mode we process exchanges in a few minutes, once we get confirmation of your payment in blockchain. I know that many shapeshift users have experienced the same issues with delayed and failed transactions last week. Unfortunately it depends on our common exchange partner Poloniex, their API worked very slow due to extremely high demand of trading. We are working to improve our service to minimise such risks. In case of your issue we have sent you a compensation due to high rates fluctuation. Further to get help urgently it's better to message us directly on facebook or twitter and provide your transaction ID. Hope finally you've been satisfied by our support. Thanks!

Hello,

I appreciate the fact that you sent me a compensation of 50 Coins to cover my previous loss and i confirm that i have received it, i hope you do improve your service because i really like it. But at the moment im stepping back with big transactions, i wouldn't like to have them pending for hours. A good thing would be to state somewhere on your page the actual time it would take to do a transaction, but of course you would have to do it in the terms you state. Not approx 5 to 30 min and then have to wait 4hrs. Like when u convert xmr to and other you state that it can take upto 2 hrs or whatever it is.

Anyway thanks again for the compensation, looking foward to use your service (once it works 100% perfect :-)


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: gadsden76 on March 24, 2017, 05:04:59 PM
Hello changelly,

I have used you service before and I have a short suggestion on one coin you could add to improve coverage: tether.

Adding Tether would allow customers to exchange volatile cryptocoins for a more stable asset, and would probably add alot of utility for your service.  Your competitor shapeshift already has tether, and it would be awesome if you could add it too.

Thanks!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: gernstein on March 26, 2017, 07:14:03 AM
Well, I wanted to sell XMR using Changelly and Minergate invoice and it's frozen since alsmot a day now. There was no response for my support ticket and to be honest I have no idea if I will get my coins back \-:


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on March 26, 2017, 12:33:09 PM
I have used you service before and I have a short suggestion on one coin you could add to improve coverage: tether.

Adding Tether would allow customers to exchange volatile cryptocoins for a more stable asset, and would probably add alot of utility for your service.  Your competitor shapeshift already has tether, and it would be awesome if you could add it too.
Hey! Nice to hear your feedback. We definitely have plans to add Tether on Changelly. Thanks for your suggestion!


Well, I wanted to sell XMR using Changelly and Minergate invoice and it's frozen since alsmot a day now. There was no response for my support ticket and to be honest I have no idea if I will get my coins back \-:
Hey! We usually respond on tickets in one business day and occasionally on weekends. We see that Monero exchanges are going properly. It seems the problem is on Minergate side, they didn't send funds to Changelly for exchange. In such case we suggest you to contact Minergate support team, they will provide your invoice withdrawal transaction or refund XMR to your account.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: gernstein on March 26, 2017, 02:44:41 PM
Hey! We usually respond on tickets in one business day and occasionally on weekends. We see that Monero exchanges are going properly. It seems the problem is on Minergate side, they didn't send funds to Changelly for exchange. In such case we suggest you to contact Minergate support team, they will provide your invoice withdrawal transaction or refund XMR to your account.
Thanks for your response - I will do as advised than and post an update when I will have more information.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Detrix on March 27, 2017, 05:39:06 AM
wtf?
1 BTC = 1,997.44327261 USD
I thought 1 BTC is like 1k$ now, not 2k$


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Financisto on March 27, 2017, 06:04:31 AM
wtf?
1 BTC = 1,997.44327261 USD
I thought 1 BTC is like 1k$ now, not 2k$
Ouch...

That's what I call a HUGE spread!

Maybe that's a temporary situation due to high BTC volatility times, high demand for BTC and few funds in BTC held by Changelly.

My suggestion: check their BTC spread again in a few hours...

edit: that might happen due to the recent (VERY) slow BTC tx confirmation times...


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: xypos on March 27, 2017, 06:06:17 AM
I can vouch for this project, i've used it and it works.

It might take some time for the exchange to actually be completed unlike shapeshift but really i don't mind waiting a few more minutes to get better rates. Usually you'll get rates that are 1-3% better than shapeshift's rates.

I've used this with Steem and it works perfectly because how fast the Steem blockchain is.

Keep it up Changelly! And I love the credit card option too, although i haven't used it myself. Although it seems like the rates are a bit... On the high side, i guess.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: gernstein on March 27, 2017, 11:24:42 AM
As promised an update - Minergate replied that it was an issue on their side and all the funds were returned.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: dispocryspo on March 27, 2017, 01:55:25 PM
I´m also having problems with transaction # 5570dc5b9a7e

I sent 4.2 BTC on Friday but there is just the message "sorry! the payment was not received." Actually all my money is lost. No reaction from support afterwards. Sorry, but that´s not the way you should treat your clients.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: gosmond on March 27, 2017, 10:04:46 PM
Hi, I am posting to report my positive experience with Changelly's customer service & with their integrity.

TL;DR, I made a mistake entering the "Destination ID" on Ripple payment to Changelly, and ~172 ETH (~$8,600 USD equivalent) got mis-directed and sent to an unknown Ether wallet. Within 1 hour I realized my mistake, within 3 hours I had a reply from Changelly support team, and within 24 hours Changelly had properly credited to me the entire ETH balance.

Aside: my Bitcoin Forum account reads as "brand new," but that's only because this is my first post. I registered this account in 2013, as is visible in my profile details.

---- The full details of the situation ------

Yesterday (Sunday, ~9:40AM PST)  I made a Changelly exchange transaction (#5cec9d2f9128) to convert 932,000 XRP --> ~172 ETH.

I then executed a Ripple payment from my wallet to Changelly, amount 932,000 XRP. I got Changelly's Ripple wallet address correct -- BUT, I mis-typed the Destination ID field for the payment. (A Ripple transaction "Destination ID" is not to be confused with using the wrong Ripple wallet address. The Destination ID is just an accounting / memo field, it is not part of the actual cryptographic Ripple wallet address. If you send a payment to the *wrong wallet address* there is nothing Changelly or any other service can do for you...)

Changelly's internal system uses the Destination ID field to credit incoming XRP payments to the correct exchange transaction. But because I swapped digits, my 932,000 XRP exchange was credit to *someone else's ETH wallet.*  

It took me about an hour to realize this & figure it out. Once I did, I got very concerned because I was missing ~$8,600 USD in funds, seemingly disappeared into some unknown Ether wallet.

I contacted Changelly both via email & on their Reddit forum (/r/changelly) and recevied a first response back within about 3 hours. The early responses seemed a little "weak" because they implied that since I made the error in the Ripple payment DestiationID field, it might not be possible to recover my funds. It is understandable that they might give such a response because people are making this kind of data entry mistake all the time, so they are constantly dealing with tracking down these transactions. Sometimes people send money to the wrong wallet address (nothing Changelly can do about that,) or sometimes the amounts are very small ($1, $5, $10, etc.) and it can take time to track down the error and see if it is even possible to correct it.

But $8,600 USD equivalent is not something I would just walk away from. I have an understanding of crypto wallets & the difference between a "Destination ID" accounting field and an actual wallet address.  I got *very* concerned and wrote one or two respectful but strongly-worded messages, expressing that I did not think it was reasonable for a customer's funds to disappear just because the DestinationID field was wrong. (The system should have other checks & balances to prevent this.)

My communications to Changelly included all the relevant info, including Changelly transaction ID, and my Ripple payment transaction hash, which is:

28B1144FE0C4E308B8BF657DD7E485AF07845768CB77FDB2E19B0280E478228C.

Within another hour or two they said they were looking into it & would get back to me.

5 hours after that I got a message from Changelly confirming that they *could* retrieve (or reimburse) the full amount of my missing funds. I replied to that message after another few hours, to double-confirm my ETH wallet payment address, and within about another +2 hours, the full amount of the ETH had been credited back to my account.

What a relief.
------

So, the take-away here is that Changelly's system for handling user data-entry errors & typos could use some improvement. But most important, they took responsibility for the situation, carefully reviewed my case, and returned all of my funds to me.

With appreciation to the Changelly team --

Gosmond


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: dispocryspo on March 28, 2017, 07:13:38 AM
I´m also having problems with transaction # 5570dc5b9a7e

I sent 4.2 BTC on Friday but there is just the message "sorry! the payment was not received." Actually all my money is lost. No reaction from support afterwards. Sorry, but that´s not the way you should treat your clients.

Finally I got an answer now from support and the transfer was corrected so I got the complete amount. Thanks for this, but you should provide answers in shorter time.  ;)


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: exchangex on March 31, 2017, 01:11:37 AM
Hi, Please refund transactions was not completed. Check your private message! Thanks!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: nasssssh on April 08, 2017, 04:44:58 PM
Hello I am missing a large XMR deposit to ETH.
It hasn't shown up, I have sent you a private message with the details.

I tried it with a 1 XMR deposit it worked but I've been waiting all day for the large transaction it says awaiting payment.

I have sent you a private message with all the details.

Please help as soon as you can.

 :-[


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: nasssssh on April 08, 2017, 07:23:07 PM
No reply to support tickets, reddit, private messages, direct tweets, comments on news articles, message to MinerGate.
Please someone help!  ??? ??? ??? ??? :'(


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: nasssssh on April 09, 2017, 09:12:34 AM
No reply to support tickets, reddit, private messages, direct tweets, comments on news articles, message to MinerGate.
Please someone help!  ??? ??? ??? ??? :'(

Just got a reply from support on Twitter and a reply on a post on Reddit. The twitter guy said he saw the transaction and asked if I wanted a refund or to convert it.
I said please go ahead and convert in my private message, but I think Twitter may have blocked me. If you are reading this please re-start and send ETH at the best rate to the original destination ETH address.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: nasssssh on April 09, 2017, 12:53:31 PM
Update to everyone!

I got a reply from Twitter, although nothing yet from support my friend messaged me saying thanks for sending the funds.

So they have been sent and arrived. Not sure what caused the delay but Changelly is a legitimate service. This was a large sum of money in excess of $5000 and they did process it eventually. To those who called them a scam they are anything but that, perhaps support is a bit slow at weekend but they did deliver in the end when they could have easily have kept the money.

I would recommend and use them again.  :) :) :) :) :) :)


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: faveaigbe on April 10, 2017, 04:42:33 PM
Hi,

I run an ecurrency exchanging business but recently began to explore the automated exchanging business after I started using changelly to buy cryptos.

I came across your instant exchange API at https://changelly.com/developers and I want to know if it is white label and if I need to share revenue with you. 

Secondly, I also saw your instant exchange widget and was wondering if I should use it instead. But if I decide to use it how do I handle logo issues as I would like the site to carry only my logo?

Thanks


Title: Re: Lisk is now on Changelly!
Post by: corsaro on April 18, 2017, 07:40:28 AM
We’re happy to announce that Lisk is now on Changelly!

Buy/sell Lisk at the best rate: Changelly.com (https://changelly.com/landing/BTC/LSK/1?ref_id=bitcointalk)

Learn more about Lisk in our blog (https://changelly.com/blog/here-comes-lisk/)


Hi @Changelly.

Some guys in LISK Community are asking when do you plan to reactivate LISK?

Besides, just an other question... Any news About ARK and SHIFT listing ?


Thanks in advance for your kind reply


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Mr.Black on April 19, 2017, 03:34:05 PM
I discovered Changelly today and I liked it from the beginning. Very uncomplicated and easy to use as it seems to me. I think it is very anonymous and unregulated especeally if you want to change cryptocoin to cryptocoin. I will try it first times with smaller amounts and if everything works well I´ll increase the amounts gradually. Since I´m searching for a trustworthy Exchanger I found such as Cryptonator and Livecoin and  I like them too but at first I think I´ll try it with Changelly and I hope Changelly proves to be safe and confident. If everything goes well I will stay with it :)


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Mr.Black on April 19, 2017, 06:14:27 PM
Now I have tested it. First I changed 0.1 bitcoins in Dash, than 0.5 Dash in XRM and last 1 Dash in XRM. Everything worked quickly, cleanly and without problems. In all transactions the coins were in minutes on my wallets and the fees are allways only 5%. Very fair! That's exactly what I was looking for 8) I think I´m staying.  :)

Edith: 0,5% and not 5%! Sry.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: steamon on April 22, 2017, 06:30:57 PM
I use Changelly to get alts coins for my portfolio thanks to their quick transfers I did like 6 to 8 transfers without problem but yesterday I tried transfering 2500 NLG to LTC but the transfer never processed. I did send a e-mail and they accepted the issue. But the exchange has still not happend yet.

Of course I update when the transfer got processed.

Update:

The transfer got processed fine today and they said sorry. The support work limited in the weekend that's why it took a bit. But they did a good exchange rate. I will turn this into a positive review. Most transactions do go quickly and this gulden transaction was part off the gulden wallet that caused a issue on their side for the NLG to not appear properly. So I can still recommand Changelly for fast transactions here. Thanks.

 


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: CryptKeeper on April 29, 2017, 10:17:23 PM
Thanks to the Changelly team for adding Byteball, highly appreciated!

https://twitter.com/cryptkeeperbtt/status/858440960535035905


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: gadsden76 on May 01, 2017, 06:49:09 PM
Does changelly currently have any plans to add gnosis?  Thanks!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Ridley69 on May 04, 2017, 01:50:50 PM
Exchange rates:

1 BTC = 1,918.41002177 USD
1 BTC = 2,202.71594876 EUR


 :o :o :o


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: najar360 on May 05, 2017, 06:44:23 AM
in changelly windows i key in to send 1.46btc convert to gnt. i have problem with my wallet and i key in 1.455btc and forgot to change in changelly exchange. will my transaction accept by changelly?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: DXB2017 on May 05, 2017, 09:05:14 AM
Hope to see soon Creditbit CRB eth token there👍🏼
As you can see Charlie Shrem support Crb!

http://www.newsbtc.com/2017/04/26/charlie-shrem-invests-creditbit-major-exchanges-contemplate-adding-crb-trading-market/


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: tiagoferezin on May 06, 2017, 06:06:13 AM
Hello alright?

I have a transaction that does not confirm, I received from Changelly, and it has already been sent to my BTC wallet, but has no confirmation, and I would like to know if it is normal to stay hours without any confirmation.

If it is not normal, what procedure should I take?

Follow the link for the transaction:
Https://blockchain.info/tx/ebc4a2a1f3a1b4885ead61e9105b0a2bc42490d5f550a0dbf04061711f7d16db

In this link you have more details of this transaction:
Https://live.blockcypher.com/btc/tx/ebc4a2a1f3a1b4885ead61e9105b0a2bc42490d5f550a0dbf04061711f7d16db/

Many thanks to anyone who helps me.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: mrjoe on May 06, 2017, 02:40:07 PM
Hi!

It seems my first experience wasn't much of success:)
I have forgotten attach a ID-message to transaction.

What shoult i do to fix this situation? Thank you!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Cryptoby on May 10, 2017, 09:34:09 AM
I have registered at Changelly and I want to buy some Bitcoins or Byteball and pay with VISA or Mastercard. How can I do that? It doesn't show the option in the menu so I can't select it. What can I do?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: pockets1989 on May 16, 2017, 01:59:47 AM
Can someone from changelly support please help me with transaction eeab04ce2b2d  I just wanted to exchange a little bit from BTC to LTC does it take a few hours?  Seems way too long.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: changellyscam on May 17, 2017, 08:21:06 AM
Hi, this is not instant you are not offering what customers are expecting,

you are systematically scamming the people I cant understand why I should wait more than 12 hours after the confirmation is done, if you can't offer the service just go offline do not scam everybody....

"This transaction was successful, and validated in ledger 29803893 on May 16, 2017 1:13 PM"

https://charts.ripple.com/#/transactions/5BF8F85D44F56DC2AA0A6B9724196042DFA799F0C61FC8521C80207D03E2BC78

but you still saying: Dear Customers, our exchange API partner Poloniex is experiencing issues! Transaction may be delayed up to a few hours, apologies. Rates are not fixed!

Transaction ID: c250b497dc64


What are you waiting for? the price of the currency to rise to a dollar? then sell to me for a dollar when i pay it for 30 cents..... this is called steal and is not the only problem i had whit you, i have a long list and im going to post them out all if you dont stop this scamm,

Also I will keep people update here about the ammount of ripples recived couse if you give to me for the price of 0,42$ when i buy them for less than 30 $ you will have a constant leak of bad reviews and bad post in all the coin forums, also I will open a legal process against your company in either my country or yours or both.


IN RESUME DO NOT TRUST THIS SCAMM WEB SITE THEY WILL HOLD YOUR MONEY UNTILL THEY CAN SCAMM YOU, OBVIOUSLY THEY DIDN'T DO THIS IN THE FIRST ONE THEY WAIT FOR BIGGER AMOUNTS.

PD I just hope you don't scamm all your miners from https://minergate.com/ too


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: changellyscam on May 17, 2017, 08:35:32 AM
Can someone from changelly support please help me with transaction eeab04ce2b2d  I just wanted to exchange a little bit from BTC to LTC does it take a few hours?  Seems way too long.

can you tell us what happend ? did they help you? obviously they will give you the worst change rate for your LTC, right ?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: CryptoSocial on May 17, 2017, 08:36:04 AM
Hi, this is not instant you are not offering what customers are expecting,

you are systematically scamming the people I cant understand why I should wait more than 12 hours after the confirmation is done, if you can't offer the service just go offline do not scam everybody....

"This transaction was successful, and validated in ledger 29803893 on May 16, 2017 1:13 PM"

https://charts.ripple.com/#/transactions/5BF8F85D44F56DC2AA0A6B9724196042DFA799F0C61FC8521C80207D03E2BC78

but you still saying: Dear Customers, our exchange API partner Poloniex is experiencing issues! Transaction may be delayed up to a few hours, apologies. Rates are not fixed!

Transaction ID: c250b497dc64


What are you waiting for? the price of the currency to rise to a dollar? then sell to me for a dollar when i pay it for 30 cents..... this is called steal and is not the only problem i had whit you, i have a long list and im going to post them out all if you dont stop this scamm,

Also I will keep people update here about the ammount of ripples recived couse if you give to me for the price of 0,42$ when i buy them for less than 30 $ you will have a constant leak of bad reviews and bad post in all the coin forums, also I will open a legal process against your company in either my country or yours or both.


IN RESUME DO NOT TRUST THIS SCAMM WEB SITE THEY WILL HOLD YOUR MONEY UNTILL THEY CAN SCAMM YOU, OBVIOUSLY THEY DIDN'T DO THIS IN THE FIRST ONE THEY WAIT FOR BIGGER AMOUNTS.

PD I just hope you don't scamm all your miners from https://minergate.com/ too


If what you have mentioned is true, this is horrible. Please keep us updated about the progress.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: changellyscam on May 17, 2017, 09:24:34 AM
Still the same already near 24 hours this is disscousting.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on May 18, 2017, 07:02:41 PM
"This transaction was successful, and validated in ledger 29803893 on May 16, 2017 1:13 PM"

https://charts.ripple.com/#/transactions/5BF8F85D44F56DC2AA0A6B9724196042DFA799F0C61FC8521C80207D03E2BC78

but you still saying: Dear Customers, our exchange API partner Poloniex is experiencing issues! Transaction may be delayed up to a few hours, apologies. Rates are not fixed!

Transaction ID: c250b497dc64

Dear, we apologies for your unpleasant experience. But we've notified you about possibility of the delay before payment. Trading on the highly volatile market is always risky. According to your transaction, it was finished properly, hope you've got funds! As for mentioned Ripple hash, it did't exist in our transactions history, unfortunately we don't know were did you find that.

Can someone from changelly support please help me with transaction eeab04ce2b2d  I just wanted to exchange a little bit from BTC to LTC does it take a few hours?  Seems way too long.
hey! we see your transaction was finished, hope you've got funds!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on May 18, 2017, 07:05:15 PM
Dear customers, let us clarify. For the last few days many of you have experienced delays with exchange transactions. Our sincere apologies for that.
As you know our main exchange partner Poloniex is experiencing high pressure from traders and DDoS attacks. Unfortunately that is concerning all the market and our service as well. A few days ago Poloniex has increased anti DDoS protection for API requests, that was unexpectedly affected our integration, too. The problem was solved by their professional team. But they are still having issues with performance from time to time. We’ve partially switched exchanges to Bittrex, but only Poloniex has the biggest order book on the market. We hope they will solve all the scalability issues soon!
Another issue is Bitcoin network overload, day to day it’s about 200.000 transactions need to be processed. That’s another reason for the delay. Unfortunately, not everything is under our control. We've alerted our customers about the possibility of delay and not fixing the rates before making payment. Trading on the highly volatile market is always risky!
Changelly opts for being transparent with customers. Due to dramatically increased user queries, our support team is being heavily overloaded. Anyway, we try to answer as fast as we can. Hope for your patience and understanding! Thanks.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: van_1 on May 19, 2017, 03:31:24 PM
Good morning, please advise on the status of transaction ID c15430b4010a-  as it has been 24 hours since the initiation of the transaction and i still see status as " waiting for payment" however my wallet sent the funds.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: BitcoinPlusBus on May 22, 2017, 08:45:55 AM
@changelly pm sent


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: SaitamaX on May 22, 2017, 09:02:14 AM
Hi, this is not instant you are not offering what customers are expecting,

you are systematically scamming the people I cant understand why I should wait more than 12 hours after the confirmation is done, if you can't offer the service just go offline do not scam everybody....

"This transaction was successful, and validated in ledger 29803893 on May 16, 2017 1:13 PM"

https://charts.ripple.com/#/transactions/5BF8F85D44F56DC2AA0A6B9724196042DFA799F0C61FC8521C80207D03E2BC78

but you still saying: Dear Customers, our exchange API partner Poloniex is experiencing issues! Transaction may be delayed up to a few hours, apologies. Rates are not fixed!

Transaction ID: c250b497dc64


What are you waiting for? the price of the currency to rise to a dollar? then sell to me for a dollar when i pay it for 30 cents..... this is called steal and is not the only problem i had whit you, i have a long list and im going to post them out all if you dont stop this scamm,

Also I will keep people update here about the ammount of ripples recived couse if you give to me for the price of 0,42$ when i buy them for less than 30 $ you will have a constant leak of bad reviews and bad post in all the coin forums, also I will open a legal process against your company in either my country or yours or both.


IN RESUME DO NOT TRUST THIS SCAMM WEB SITE THEY WILL HOLD YOUR MONEY UNTILL THEY CAN SCAMM YOU, OBVIOUSLY THEY DIDN'T DO THIS IN THE FIRST ONE THEY WAIT FOR BIGGER AMOUNTS.

PD I just hope you don't scamm all your miners from https://minergate.com/ too


If what you have mentioned is true, this is horrible. Please keep us updated about the progress.
I hope this is not true, will be watching this topic.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: alex100s on May 22, 2017, 10:08:53 PM
Happened to me too, i exchange 60 btc to 850+ Ethereum still not ethereum on my wallet and transfer is completed!

https://www.reddit.com/r/Changelly/comments/6cqg5q/changed_60_btc_to_850_ethereum_transfer_is/

i created 10 tickets no one is answer... 3 days already.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: jingsu1 on May 24, 2017, 03:57:32 AM
Welcome to Changelly - the smoothest crypto currency exchange!

https://changelly.com/

Changelly is a project, created by a team of crypto enthusiasts from MinerGate. It is an intuitive crypto exchange where you can exchange your coins just in a few clicks!
Changelly is connected to the largest and trusted crypto exchanges, where it selects and suggests you the most profitable rate. We do support high volume transactions for crypto-crypto exchanging.
You can buy Bitcoin any listed coins for USD/EUR by Visa/Mastercard instantly.

Supported coins
BTC / ETH / ETC / LSK / MAID / FCT / LTC / NAV / POT / BCN / XRM / DOGE / AMP / NXT / DASH / DSH / RADS / XDN / AEON / NBT / FCN / QCN / XEM / STEEM / SBD / XRP / STRAT / LBRY

Advantages
  • Comprehensive and handy interface
  • Visa/Mastercard worldwide payments supported
  • No amount restrictions for crypto-crypto transactions
  • Just 0.5 % fee for crypto-crypto exchanges

Links
  • Instant exchange widget (https://changelly.com/payment-widget)
  • API for developers (https://changelly.com/developers)
  • Affiliate program with 50% revenue share (https://changelly.com/affiliate)

Join our community and follow us on:
  • Official blog (https://changelly.com/blog/)
  • Twitter (https://twitter.com/Changelly_team)
  • Steemit (https://steemit.com/@changelly)
  • Facebook (https://www.facebook.com/changellyteam/)
  • Google+ (https://plus.google.com/+ChangellyTeam)
  • Reddit (https://www.reddit.com/r/Changelly/)
  • Wikipedia (https://en.wikipedia.org/wiki/Changelly)

We're always pleased to answer your questions at support@changelly.com


Changelly is a pretty good exchange actually. Shapeshift has way too many limits (only like 10 ETH at once)


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: ar9 on May 24, 2017, 04:51:00 AM
I cannot figure out how to buy using a CC.

Anyone have any tips?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Zaphroz on May 24, 2017, 04:25:06 PM
My transaction failed but I have been waiting for a refund and a response to the ticket for days now. This is the transaction ID: 04b71c6e75db


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Eureka810 on May 25, 2017, 08:40:38 AM
I sent $2100 USDT to exchange for bitcoins on this site, transaction got stuck as unconfirmed for days even though I pay quite a high miner fee on my end? How is this even possible...
And sometimes when I search for the transaction on omniexplorer, it doesn't even exist.

Now it seems like they even changed their receiving address and said they never received anything... what kind of scam is this?

TXID: 2de9e2c3c3b6d99e6fa96b0f8803bc22a176a0b98992ef4d77812cd1dfc660d7


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Kühlschrank on May 25, 2017, 11:37:36 AM
I just started a big transaction of 75ETC to about 0.55BTC.

I'm documenting every step, in case it doesn't work out well.

I made a smaller transaction to test the service before, which took about an hour but worked out in the end.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Kühlschrank on May 25, 2017, 01:02:50 PM
I just started a big transaction of 75ETC to about 0.55BTC.

I'm documenting every step, in case it doesn't work out well.

I made a smaller transaction to test the service before, which took about an hour but worked out in the end.

Transaction worked out, although it took more than an hour again.
But to be fair, they are also warning that transactions can take a long time due to difficulties.
They could certainly improve on that.

Also, the mining fee was a little low with 0.65273mBTC but it got in the next block.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: BitcoinPlusBus on May 25, 2017, 04:15:08 PM
@changelly pm sent


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Zaphroz on May 26, 2017, 11:31:44 AM
My transaction failed but I have been waiting for a refund and a response to the ticket for days now. This is the transaction ID: 04b71c6e75db

It's been 6 days now and still haven't heard back.


Title: Re: Changelly.com - 1st time trying Changelly, exch 46LTC for BTC - Fail
Post by: cryptofrog on May 27, 2017, 08:18:12 PM
Hi All,

I heard about Changelly through the advert on coinmarketcap.com,  I thought I'd give it a try. Unfortunately, I did not do my research ahead of time. Bcuz if I did, I would have found out just how buggy and screwed it has been for some users.

Let's just say so far the experience has been a nightmare. >:(

I wanted to exchange 46LTC for some BTC.
I went through the process, it told me to pay 46LTC to this address: LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK

So I did, and then after 3 days, my account finally showed the following:
--------------------------------------------------------------------------
Transaction # a8f0ce7cb963
Sorry! The payment was not received.

Transaction # a8f0ce7cb963
Sender   ??@getoutdoorgear.??
Amount   46 LTC
Receiver   1BGHUjiK2SSmXniSo9cdEBMbGfR2K4PQe5
Amount   0.51595165 BTC                               <-- I also never received my BTC
---------------------------------------------------------------------------
WTF ????  What do you mean payment not received. I sent the 46LTC

Looking at Minergate LTC blockchain logs,which Changelly is part of....it clearly shows that they received the 46 LTC.  And it shows I paid 46 LTC.
https://minergate.com/blockchain/ltc/transaction/4fb0ea53f8fc345726cecd3ceacd93da06979471d2e5c6a27dcdbe7dfdcef9b1

So, Changelly is telling me, they didn't receive the 46 LTC I sent. Which means I possibly got ripped off 46 LTC?
My LTC Wallet says otherwise. Transaction log shows:
Status: 0/unconfirmed
Date: 5/22/2017 17:45
To: Changelly 46 LTC to BTC LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK
Debit: -46.00 LTC
Transaction fee: -0.008 LTC
Net amount: -46.008 LTC
Transaction ID: 4fb0ea53f8fc345726cecd3ceacd93da06979471d2e5c6a27dcdbe7dfdcef9b1

Now looking at the LTC Block chain,  Changelly told me to pay 46LTC to LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK , and when you search for that address in the LTC Block chain you get the following:
http://explorer.litecoin.net/address/LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK           <-- Address not seen on network. WTF?

Anyway, if Changelly CEO is reading, this ...I hope you can get your tech guys to resolve this for me, bcuz it is after all about $1100 USD of LTC. 

For now I cannot recommend Changelly for crypto currency conversion to anyone, until I get my LTC or BTC back in my wallet. So, far the experience has not been good at all.   It has been 5 days and no one got back to me about, my specific transaction.






Title: Re: Changelly.com - 1st time trying Changelly, exch 46LTC for BTC - Fail
Post by: Fundamentals Of on May 27, 2017, 08:25:15 PM
Hi All,

I heard about Changelly through the advert on coinmarketcap.com,  I thought I'd give it a try. Unfortunately, I did not do my research ahead of time. Bcuz if I did, I would have found out just how buggy and screwed it has been for some users.

Let's just say so far the experience has been a nightmare. >:(

I wanted to exchange 46LTC for some BTC.
I went through the process, it told me to pay 46LTC to this address: LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK

So I did, and then after 3 days, my account finally showed the following:
--------------------------------------------------------------------------
Transaction # a8f0ce7cb963
Sorry! The payment was not received.

Transaction # a8f0ce7cb963
Sender   ??@getoutdoorgear.??
Amount   46 LTC
Receiver   1BGHUjiK2SSmXniSo9cdEBMbGfR2K4PQe5
Amount   0.51595165 BTC                               <-- I also never received my BTC
---------------------------------------------------------------------------
WTF ????  What do you mean payment not received. I sent the 46LTC

Looking at Minergate LTC blockchain logs,which Changelly is part of....it clearly shows that they received the 46 LTC.  And it shows I paid 46 LTC.
https://minergate.com/blockchain/ltc/transaction/4fb0ea53f8fc345726cecd3ceacd93da06979471d2e5c6a27dcdbe7dfdcef9b1

So, Changelly is telling me, they didn't receive the 46 LTC I sent. Which means I possibly got ripped off 46 LTC?
My LTC Wallet says otherwise. Transaction log shows:
Status: 0/unconfirmed
Date: 5/22/2017 17:45
To: Changelly 46 LTC to BTC LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK
Debit: -46.00 LTC
Transaction fee: -0.008 LTC
Net amount: -46.008 LTC
Transaction ID: 4fb0ea53f8fc345726cecd3ceacd93da06979471d2e5c6a27dcdbe7dfdcef9b1

Now looking at the LTC Block chain,  Changelly told me to pay 46LTC to LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK , and when you search for that address in the LTC Block chain you get the following:
http://explorer.litecoin.net/address/LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK           <-- Address not seen on network. WTF?

Anyway, if Changelly CEO is reading, this ...I hope you can get your tech guys to resolve this for me, bcuz it is after all about $1100 USD of LTC. 

For now I cannot recommend Changelly for crypto currency conversion to anyone, until I get my LTC or BTC back in my wallet. So, far the experience has not been good at all.   It has been 5 days and no one got back to me about, my specific transaction.






After all the popularity of Changelly this happened to you. Ill tell my friends about this. I will be following and hopefully you will get back your money. Or maybe someone from Changelly gives some answers.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Zaphroz on May 27, 2017, 10:59:28 PM
My transaction failed but I have been waiting for a refund and a response to the ticket for days now. This is the transaction ID: 04b71c6e75db

It's been 6 days now and still haven't heard back.

Well I finally got a response today. They apologized for the delay and said I will receive my refund.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on May 28, 2017, 05:17:32 PM
Happened to me too, i exchange 60 btc to 850+ Ethereum still not ethereum on my wallet and transfer is completed!

https://www.reddit.com/r/Changelly/comments/6cqg5q/changed_60_btc_to_850_ethereum_transfer_is/
Hey! thanks for update on Reddit. Great, that finally you've got funds!

Hi All,

I wanted to exchange 46LTC for some BTC.
I went through the process, it told me to pay 46LTC to this address: LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK

So I did, and then after 3 days, my account finally showed the following:
--------------------------------------------------------------------------
Transaction # a8f0ce7cb963
Sorry! The payment was not received.

Dear, our apologies for the delayed answer. Unfortunately your payment doesn't exist in blockchain. That's why nothing happened on exchange. Please, contact your Litecoin wallet support to check payment.
http://explorer.litecoin.net/search?q=4fb0ea53f8fc345726cecd3ceacd93da06979471d2e5c6a27dcdbe7dfdcef9b1

I sent $2100 USDT to exchange for bitcoins on this site, transaction got stuck as unconfirmed for days even though I pay quite a high miner fee on my end? How is this even possible...
And sometimes when I search for the transaction on omniexplorer, it doesn't even exist.

Now it seems like they even changed their receiving address and said they never received anything... what kind of scam is this?

TXID: 2de9e2c3c3b6d99e6fa96b0f8803bc22a176a0b98992ef4d77812cd1dfc660d7
For the first step it seems was an issue with your Omni wallet. If you payment doesn't exist blockchain, we can't provide the exchange.
All the address pairs are reusable on Changelly. Once we receive your payment, we exchange it and send to the provided address from your initial request. We never have access to change addresses for the uncompleted exchange transactions. Chief compliance officer can do changes only in case of failed transaction by your support request from the proven email account. Anyway we are already on contact with you on twitter and going to provide investigation soon. But most probably you've got confused with the recipient address on your side, sorry.

Well I finally got a response today. They apologized for the delay and said I will receive my refund.
Thanks for update. You've mistaken with steemit recipient account name. That's why exchange was failed. We've fixed the address from your ticket request. You will get Steem soon! thanks for your patience!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: helylrs on May 29, 2017, 12:55:48 PM
Hello All. Sorry for my English. Help anybody about "Ghangelly" I cant find usd when I at home page. I need exchange usd to usdt but no usd no eur for change on the select.



Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: cursed13 on May 30, 2017, 10:12:26 AM
Hi! Please check this transaction.
TRANSACTION # 5d54c601014e Transaction is completed
WINGS -> ETH
2 days 12 hrs ago
Where ETH? Support not responding. What's wrong?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: ice18 on May 30, 2017, 02:01:22 PM
Im searching changelly in google if it was legit site and I didn't know there was a thread here in bitcointalk since 2016 I will try to exchange some of my btc to altcoins,feedback later.


Title: Re: Changelly.com - 1st time trying Changelly, exch 46LTC for BTC - Fail
Post by: cryptofrog on May 30, 2017, 04:52:47 PM
Hi All,

I heard about Changelly through the advert on coinmarketcap.com,  I thought I'd give it a try. Unfortunately, I did not do my research ahead of time. Bcuz if I did, I would have found out just how buggy and screwed it has been for some users.

Let's just say so far the experience has been a nightmare. >:(

I wanted to exchange 46LTC for some BTC.
I went through the process, it told me to pay 46LTC to this address: LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK

So I did, and then after 3 days, my account finally showed the following:
--------------------------------------------------------------------------
Transaction # a8f0ce7cb963
Sorry! The payment was not received.

Transaction # a8f0ce7cb963
Sender   ??@getoutdoorgear.??
Amount   46 LTC
Receiver   1BGHUjiK2SSmXniSo9cdEBMbGfR2K4PQe5
Amount   0.51595165 BTC                               <-- I also never received my BTC
---------------------------------------------------------------------------
WTF ????  What do you mean payment not received. I sent the 46LTC

Looking at Minergate LTC blockchain logs,which Changelly is part of....it clearly shows that they received the 46 LTC.  And it shows I paid 46 LTC.
https://minergate.com/blockchain/ltc/transaction/4fb0ea53f8fc345726cecd3ceacd93da06979471d2e5c6a27dcdbe7dfdcef9b1

So, Changelly is telling me, they didn't receive the 46 LTC I sent. Which means I possibly got ripped off 46 LTC?
My LTC Wallet says otherwise. Transaction log shows:
Status: 0/unconfirmed
Date: 5/22/2017 17:45
To: Changelly 46 LTC to BTC LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK
Debit: -46.00 LTC
Transaction fee: -0.008 LTC
Net amount: -46.008 LTC
Transaction ID: 4fb0ea53f8fc345726cecd3ceacd93da06979471d2e5c6a27dcdbe7dfdcef9b1

Now looking at the LTC Block chain,  Changelly told me to pay 46LTC to LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK , and when you search for that address in the LTC Block chain you get the following:
http://explorer.litecoin.net/address/LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK           <-- Address not seen on network. WTF?

Anyway, if Changelly CEO is reading, this ...I hope you can get your tech guys to resolve this for me, bcuz it is after all about $1100 USD of LTC. 

For now I cannot recommend Changelly for crypto currency conversion to anyone, until I get my LTC or BTC back in my wallet. So, far the experience has not been good at all.   It has been 5 days and no one got back to me about, my specific transaction.


So this is the reply I got back from Changelly:

Quote
Dear, our apologies for the delayed answer. Unfortunately your payment doesn't exist in blockchain. That's why nothing happened on exchange. Please, contact your Litecoin wallet support to check payment.
http://explorer.litecoin.net/search?q=4fb0ea53f8fc345726cecd3ceacd93da06979471d2e5c6a27dcdbe7dfdcef9b1

Absolute terrible, terrible support. So, basically what they are saying is:

1.  I paid 46 LTC to a Litecoin wallet address Changelly gave me, so I can convert to BTC
2.  For some reason, the LTC address Changelly system generated for the conversion process, doesn't exist in blockchain.  Who's fault is this?   Changelly's fault.
3.  Now that I have paid Changelly, based on LTC address they told me, the LTC Address now doesn't exist,  and Changelly cannot do anything about it.
4.  Now, they are saying it is NOT their problem, and I should contact Litecoin support to get my 46 LTC coins back in my wallet.

This absolutely the most terrible support ever. Changelly is a "joke", and they have "wash their hands" of their mistake, and passed the buck to their customers to resolve the issue.

"HELLLOOO Changelly", you gave me the LTC address (Changelly generated)  to send my 46LTC to, and that address was a "DUD". Why the HELL should I now, waste my time and effort to contact Litecoin Support to correct your "F@ck!ng" mistake??

Changelly support should be the one's who contact Litecoin support and say:

 "We f@cked up and generated a LTC address, and we told our customer to send his 46LTC to that address for a conversion process, and that LTC address is now faulty and doesn't exist in blockchain."

Instead, they Changelly wash their hands of this mistake, and tell the customer to resolve it.  Again, terrible , terrible support and I am still out 46LTC. 

So, to summarize:

My first time using Changelly has now been confirmed to be a horrendous nightmare. On top of Changelly's system being non-robust, unreliable and super buggy, Changelly's tech support seems to deny their wrong doing (bad LTC address generated), and they have passed the responsibility of retrieving the lost 46LTC to their customer.  Wow, amazing customer service, I say this with a lot of sarcasm.

Essentially they are saying: "Thank you for using our "buggy" system, the Litecoins you sent us our now in "LIMBO", it's not our fault, we do not want to clean this mess up.  Mr. Customer you clean it up, go and contact Litecoin.org support.

In conclusion: If you are reading this and you are new user,  I DO NOT RECOMMEND using Changelly simply based on the fact, that Changelly doesn't seem to accept responsibility for their systems problems, and does not admit to their fault.  Also , they are NOT willing to correct their mistakes when something goes wrong rather they pass the buck back to customers. 

@Changelly CEO

Please have in your support process, if you give a customer a "bad address" generated for sending crypto currency, and the transaction is in limbo, that you do
not tell the customer to contact crypto wallet support (litecoin.org).   Your company, your tech people should be the one's contacting crypto wallet suport (litecoin.org) and work with the crypto wallet support people to get things resolved, because at the end of the day, it was your system that generated the "bad address".   Not the customers fault, so don't tell the customer to waste their time and energy fixing your company's mistakes.

Please let me know if your tech support team is going to do anything for me. 











Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: db_d on May 30, 2017, 05:27:38 PM
Today I sent 0.224 ETH (0x317Fa22840d70ce3e514432674274D8F1f53327C) at 4:30 pm, in my account it was written that I would get 9.7 Stratis.

Changelly.com waited 4 hours and conducted a conversion on the current time. Changed the number of coins for Stratis by 8.7 and made a transaction. As a result, I lost money

I'm not recommend use this service


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: cursed13 on May 31, 2017, 02:03:17 PM
3 days 16 hrs ago

STEPS IN YOUR SITE:

1. Amounts
2. Enter the recipient's ETH address
MY ETH ADRESS 0x1d954d20Ad7112d1E2c2fC16ef64EFeFDbB4854F
3. Confirmation
4. Sending
Send XXX WINGS to the address below
The whole amount should be sent as one transaction
0xda9bdf5183f61a20b0e2dd2921711e942fed6792
5. Exchanging

Now ETH in 0xda9bdf5183f61a20b0e2dd2921711e942fed6792

They did not receive to my ETH adress: 0x1d954d20Ad7112d1E2c2fC16ef64EFeFDbB4854F


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: cursed13 on May 31, 2017, 02:50:58 PM
Changelly.com -- SCAM
Dont give them your money!!!!!!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: ngin-x on June 02, 2017, 02:13:19 PM
The exchange rate for all coins is more or less same as shapeshift but you guys charge as additional 0.5% whereas shapeshift takes no fee.

Shapeshift earns their fee by exchanging at lower than market rates. So that means you guys basically charge us twice. You take your cut by exchanging at lower than market rates and also adding an extra 0.5% on top of that.

I was shocked at how much I got ripped off after exchanging a few BTCs today. High BTC TX fees + low exchange rate + high exchange fees together makes this service a no-go for me. I suggest you include the fee in your exchange rate so as to be more transparent. Currently, it appears as if you are competitive with Shapeshift but in reality Shapeshift is way faster and cheaper.

Also, as others have already mentioned, your currency conversion speed is just too slow which results in serious losses due to downward price movement. Yesterday it took about an hour to convert some ETH to BTC. By the time conversion was finished, the rate slipped so much that I was in great loss.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: crypto-base on June 02, 2017, 05:36:05 PM
Hello Changelly,

I placed 5 larger Transactions to convert Bitcoin (BTC) to Ethereum (ETH) on May 31 as follows:

Tx #1:  31 May 2017, 17:13:32 - 31 May 2017, 17:18:18
Tx #2:  31 May 2017, 18:05:00 - 31 May 2017, 19:46:36
Tx #3:  31 May 2017, 18:05:00 - 31 May 2017, 18:39:19
Tx #4:  31 May 2017, 18:23:35 - 31 May 2017, 19:46:48
Tx #5:  31 May 2017, 18:23:38 - 31 May 2017, 19:46:52

The first Transaction had an amount of 10 BTC. The other Transactions have a value above 10 BTC and more info seems not relevant here at this Moment. I will send the changelly-transaction-references per PM, so that the full Information is accessible.

The Transactions #1 and #3 were successfull and confirmed in according to etherscan.io -- BUT --
the Transactions #2, #4, #5 were are not confirmed on the blockchain (according to etherscan.io and according to my wallet as well).
Even so the Transactions are not existing an OUTPUT TRANSACTION HASH was printed on the Progress/confirmation-Page. And it was labeled as successfull with the green check-mark, which is obviously wrong.

As an example I this OUTPUT TRANSACTION HASH from the last Transaction is not existing
https://etherscan.io/tx/0x165429d8d37fc55b260709f890d6edf72fb7b15409dd54b176c7443dbf734f56
>> As you can see it is not found.

I searched through this thread and found an entry that was quite similar:
https://bitcointalk.org/index.php?topic=1435275.msg18217585#msg18217585

I allready posted an request to Support@changelly.com but I didn't get any Response until now (2 Days!)
As stated before, I will send the changelly-transaction-references as PM.

## Please address this issue urgendly. ##

EDIT: Finally Changelly has RE-SEND the three failed transaction and I finally recieved the outstanding amount as ETH.
@Changelly: Thank you, for your reaction and the final settlement.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: cursed13 on June 02, 2017, 06:05:32 PM
Hello Changelly,

I placed 5 larger Transactions to convert Bitcoin (BTC) to Ethereum (ETH) on May 31 as follows:

Tx #1:  31 May 2017, 17:13:32 - 31 May 2017, 17:18:18
Tx #2:  31 May 2017, 18:05:00 - 31 May 2017, 19:46:36
Tx #3:  31 May 2017, 18:05:00 - 31 May 2017, 18:39:19
Tx #4:  31 May 2017, 18:23:35 - 31 May 2017, 19:46:48
Tx #5:  31 May 2017, 18:23:38 - 31 May 2017, 19:46:52

The first Transaction had an amount of 10 BTC. The other Transactions have a value above 10 BTC and more info seems not relevant here at this Moment. I will send the changelly-transaction-references per PM, so that the full Information is accessible.

The Transactions #1 and #3 were successfull and confirmed in according to etherscan.io -- BUT --
the Transactions #2, #4, #5 were are not confirmed on the blockchain (according to etherscan.io and according to my wallet as well).
Even so the Transactions are not existing an OUTPUT TRANSACTION HASH was printed on the Progress/confirmation-Page. And it was labeled as successfull with the green check-mark, which is obviously wrong.

As an example I this OUTPUT TRANSACTION HASH from the last Transaction is not existing
https://etherscan.io/tx/0x165429d8d37fc55b260709f890d6edf72fb7b15409dd54b176c7443dbf734f56
>> As you can see it is not found.

I searched through this thread and found an entry that was quite similar:
https://bitcointalk.org/index.php?topic=1435275.msg18217585#msg18217585

I allready posted an request to Support@changelly.com but I didn't get any Response until now (2 Days!)
As stated before, I will send the changelly-transaction-references as PM.

## Please address this issue urgendly. ##


You lost your money like me. Don't Waste Your Time.
Support:

1. Your transaction was delayed due to the blockchain error occurred. But now it's finished, feel free to check!

2. All processes on Changelly are automated. Money is sent to the address indicated by a user.
Probably, you've encountered a phishing site.
Please tell us what browser are you using? Are there any plugins installed? Is your PC or Mac free of viruses?
Also, provide the url from your browser history.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: crypto-base on June 03, 2017, 11:28:33 PM
Dear support team,

you managed to resend transaction (4) and (5), I am glad I recieved the ether in my wallet.
Thank you.

--BUT--
transaction (2) failed too, as I wrote before.
This transaction is about 40 BTC.

OUTPUT TRANSACTION HASH of Transaction (2):
https://etherscan.io/tx/0xd583658b3940840a69a2bea0f563e815d1ecce3b76ece01e020d9f6bf461b96d
is still not existing and the amount of 40 BTC respectivly approx. 400 ETH are still missing on the target ETH address.


Please also resend this Transaction to finally settle this issue! Thank you.
As soon as the amount was successfully confirmed on the blockchain and recieved by my wallet I will comment this here.

EDIT: Finally Changelly has RE-SEND the transaction stated above and I finally recieved the outstanding amount as ETH.
Thank you, for the final settlement.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: 45systems on June 04, 2017, 11:16:53 AM
Changelly.com is working ? i'm try buy USD - BCN but when click to Confirm & make payment button get this error.

Server unavailable
Please try again in a minute


Thanks any reply.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: preda on June 05, 2017, 05:38:11 AM
Omg, thanks for the advice guys i was going to use changelly for all my cryptovalues.....
I had a suspect coz they are partner with minergate!
So actually the best exchange remain shapeshift?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on June 05, 2017, 08:19:37 AM
STEPS IN YOUR SITE:

1. Amounts
2. Enter the recipient's ETH address
MY ETH ADRESS 0x1d954d20Ad7112d1E2c2fC16ef64EFeFDbB4854F
3. Confirmation
4. Sending
Send XXX WINGS to the address below
The whole amount should be sent as one transaction
0xda9bdf5183f61a20b0e2dd2921711e942fed6792
5. Exchanging

Now ETH in 0xda9bdf5183f61a20b0e2dd2921711e942fed6792

They did not receive to my ETH adress: 0x1d954d20Ad7112d1E2c2fC16ef64EFeFDbB4854F

2. All processes on Changelly are automated. Money is sent to the address indicated by a user.
Probably, you've encountered a phishing site.
Please tell us what browser are you using? Are there any plugins installed? Is your PC or Mac free of viruses?
Also, provide the url from your browser history.

Nobody from our support team has access to change any addresses for uncompleted transactions. The process is very simple and excluding issues by our side - it's working properly for about two years. We suggest you to check URL before processing, it should be only https://Changelly.com - it's safe and secure! Unfortunately internet, and especially blockchain area, is always full of scammers. We were asking you for additional information to help us investigate the issue to prevent possibility of fraud.


Title: Re: Changelly.com - 1st time trying Changelly, exch 46LTC for BTC - Fail
Post by: Changelly on June 05, 2017, 08:26:32 AM
Please have in your support process, if you give a customer a "bad address" generated for sending crypto currency, and the transaction is in limbo, that you do
not tell the customer to contact crypto wallet support (litecoin.org).   Your company, your tech people should be the one's contacting crypto wallet suport (litecoin.org) and work with the crypto wallet support people to get things resolved, because at the end of the day, it was your system that generated the "bad address".   Not the customers fault, so don't tell the customer to waste their time and energy fixing your company's mistakes.

Dear Customer, the address was given by our Litecoin wallet and it's correct. If you are familiar with Bitcoin-like blockchain explorers, address are never seen there, until someone not to send money for it. It seems your transaction didn't broadcast to network by your wallet, most probably it was out of sync at that moment. That's why your payment has never seen in the official Litecoin blockchain explorer and never processed by Changelly, sorry.
http://explorer.litecoin.net/search?q=4fb0ea53f8fc345726cecd3ceacd93da06979471d2e5c6a27dcdbe7dfdcef9b1


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on June 05, 2017, 08:41:44 AM
The exchange rate for all coins is more or less same as shapeshift but you guys charge as additional 0.5% whereas shapeshift takes no fee.

Shapeshift earns their fee by exchanging at lower than market rates. So that means you guys basically charge us twice. You take your cut by exchanging at lower than market rates and also adding an extra 0.5% on top of that.

I was shocked at how much I got ripped off after exchanging a few BTCs today. High BTC TX fees + low exchange rate + high exchange fees together makes this service a no-go for me. I suggest you include the fee in your exchange rate so as to be more transparent. Currently, it appears as if you are competitive with Shapeshift but in reality Shapeshift is way faster and cheaper.

Also, as others have already mentioned, your currency conversion speed is just too slow which results in serious losses due to downward price movement. Yesterday it took about an hour to convert some ETH to BTC. By the time conversion was finished, the rate slipped so much that I was in great loss.
Dear Customer, we are sorry that you have unpleasure experience with Changelly. All the services are working under high pressure demand last weeks. We never promise the fix rates, but do guarantee that your funds were exchanged at the best available rate, once we get confirmation of your payment in blockchain. Unfortunately we depend on our exchange partners Poloniex and Bittrex, they are having issues last month, like massive DDoS attacks. As we know, ShapeShift is also trading with that partners and experiencing delays time to time. Trading on the high volatile market is always risky. We are always notifying you before payment, if we have issues with our exchange partners. As for commission, we take 0.5% fee for each exchange, we hope it's fair. As for bitcoin network fee, unfortunately it can be slightly high, as blockchain is always overloaded now days. If we setup low commission fee, transaction will take ages. Hope for your understanding!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on June 05, 2017, 08:43:30 AM
Dear support team,

you managed to resend transaction (4) and (5), I am glad I recieved the ether in my wallet.
Thank you.

--BUT--
transaction (2) failed too, as I wrote before.
This transaction is about 40 BTC.

OUTPUT TRANSACTION HASH of Transaction (2):
https://etherscan.io/tx/0xd583658b3940840a69a2bea0f563e815d1ecce3b76ece01e020d9f6bf461b96d
is still not existing and the amount of 40 BTC respectivly approx. 400 ETH are still missing on the target ETH address.

Please also resend this Transaction to finally settle this issue! Thank you.
As soon as the amount was successfully confirmed on the blockchain and recieved by my wallet I will comment this here.

Dear Customer, our apologies for the issue. Unfortunately sometimes under the high demand Ethereum wallet doesn't properly broadcast transactions to network. All the funds has been resent, hope you've got ether!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Jeff Jefferson on June 05, 2017, 10:29:51 AM
guys could you please add Basic Attention Token? Really would appreciate it. It's already on bittrex.


thank you


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: crypto-base on June 06, 2017, 11:00:15 AM
Dear Crypto-Users, dear Changelly,

I am refering to my Posts #135 and #137 and Changelly replies #136 and #143:

Finally Changelly has RE-SEND the three failed transaction and I finally recieved the outstanding amount as ETH.
@Changelly: Thank you, for your reaction and the final settlement.

Obviously the automation-process is not as robust as desirable. Please consider to review this process to further improve it and make it as fault tollerant as possible.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: BitcoinPlusBus on June 06, 2017, 11:05:04 AM
Hope changelly is keeping an eye on Bitcoinplus [XBC]  :)

https://pbs.twimg.com/media/DBndEBNW0AE6Yxd.jpg


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: ngin-x on June 06, 2017, 03:03:59 PM
Dear Crypto-Users, dear Changelly,

I am refering to my Posts #135 and #137 and Changelly replies #136 and #143:

Finally Changelly has RE-SEND the three failed transaction and I finally recieved the outstanding amount as ETH.
@Changelly: Thank you, for your reaction and the final settlement.

Obviously the automation-process is not as robust as desirable. Please consider to review this process to further improve it and make it as fault tollerant as possible.

Wow that's nice to know. It restores my faith in the service a little bit.

I actually stopped using Changelly after one guy complained here that he lost all his LTC coins during the currency conversion process. I would still like to know if anything can be done to recover his coins because I sure wouldn't want that to happen to me. I'm not rich, losing that many coins would be devastating to me.

Yes, the automation process should be made more fail-safe. All failed transactions should automatically revert the coins back to the sender's address without manual intervention. Shapeshift does this quite flawlessly.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: 45systems on June 06, 2017, 05:32:19 PM
Dear Changelly, today removed BCN from the website ?

Why, and when available again ?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: fati on June 07, 2017, 10:36:51 AM
Hello,

Please help me, I have a problem my transaction TRANSACTION # 35095195882a
with exchange ETH vs XDN.
It's stipulale : "Sorry! The transaction was not completed."  :-[
Please help me
Thanks you for return, and your help.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: zwngsfxrt on June 09, 2017, 09:46:39 AM
hi i send coins to NBLQ6PE7Z5CVANJNXGOR74UQLOJ2YMGJJOZ4YFAQ
id: 6da5fd5bbf96
+150
id: 64f9b9596494
+100
tx hash:
77158770ba85e5e5973c8885df6bbefd700e15dab690fe18e8c0d989267d42f7
1c087913ebcbd0e86d886d56c3d29d70edef0e7f9f1f3b404cc95ef6c65efe2e
34838e99aa3918767337f5be6596ef1d73088285ebe8b852065a286e4b463400
a9ba777ba906f3cb0367e654a326f8cccb696711df6762a7fcb2cd149def04fb

my wallet NBIUHW-ZKHCMP-HS2DQZ-UZCRIZ-BWBC47-UZPSMV-KR3K

LASTMAIL:

Changelly
3. Juni (5 days ago)

an mich;

Hi Dominik,

Apologies for the delay.

We have accepted your request and have forwarded it to our technical specialists. We will get back to you as soon as possible.
Hope for your understanding.

Sincerely,
Changelly support team.

5days ago and i get any coin please help


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: ra_pl on June 10, 2017, 03:55:19 PM
buy from USD / Mastercard / Visa it does not work


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: assante92 on June 10, 2017, 04:18:18 PM
I wrote two tickets about invalid USDT transaction, to 1DS5QbmwzdzoReVooGefiGwCDzXZ5EUoRt over a week ago. I didn't get any answer.
I tried to move USDT from my address but my Omnicore client seems to not recognize that there are any USDT on this address (it sees incoming 31k USDT transaction, but still don't allow to send any from this address).

Here is what probably happend in light of my own research: transaction wasn't send correctly in Omni system (probably due to not enough confirmed USDT's on Your address at the time of transaction), and is was deemed invalid by omni chain. Basically my address is empty :/. It also means You can (and should) resend it.

I didn't want to fill a scam accusation on forum yet and I hope it can be resolved...


Title: Sent 17 BTC to exchange for ETH, got no ETH and No BTC
Post by: fpsvoboda on June 12, 2017, 01:43:21 PM
I exchanged $47000 worth of BTC for ETH and received no ETH and no BTC refund. Support is not responding.

Changelly, please refund my BTC to the sender address - I have already send it as a support request.

Transaction # 62bbc1c7dcf1
Input transaction hash   1be9740156c46faa22373bbd5ff130aa8ce18482be621a45003708ded0e56fe3
Amount   17 BTC
Money received   12 Jun 2017, 11:33:02
Fee   0.633480158100876834 ETH
Exchange rate   1 BTC = 7.437455 ETH
Receiver   0x1b15f88C51ae8F6AC32aB84EE090ccc581E8CB66
Amount   125.80455146207449 ETH

I will update this post when I get my money back.

update: I Got my ETH on the end.
The transaction I made changed it's status from failed to Completed.

So on the end, Changelly delivered.

That was some adrenaline...

Thanks Changelly.


Title: Re: Sent 17 BTC to exchange for ETH, got no ETH and No BTC
Post by: zirt on June 12, 2017, 05:21:21 PM
I exchanged $47000 worth of BTC for ETH and received no ETH and no BTC refund. Support is not responding.

Changelly, please refund my BTC to the sender address - I have already send it as a support request.

Transaction # 62bbc1c7dcf1
Input transaction hash   1be9740156c46faa22373bbd5ff130aa8ce18482be621a45003708ded0e56fe3
Amount   17 BTC
Money received   12 Jun 2017, 11:33:02
Fee   0.633480158100876834 ETH
Exchange rate   1 BTC = 7.437455 ETH
Receiver   0x1b15f88C51ae8F6AC32aB84EE090ccc581E8CB66
Amount   125.80455146207449 ETH

I will update this post when I get my money back.

Their idea is great, so is the website

But last reviews not good you should be careful...

I see they have links on coinmarketcap, icostats, ... but... beware... also look the first post, there is warning regarding this user...


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: fpsvoboda on June 13, 2017, 09:40:48 AM
I've updated my post. Thankfully, after sending tweets, posting the above post and contacting support, Changelly delivered, on the end.

Thanks all.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: zirt on June 13, 2017, 09:56:37 AM
Glad for you
Can you tell us if support really did not answer and for how long?
Thanks
Many bad review... too bad the idea and website are great. I hope more good reviews!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: fpsvoboda on June 13, 2017, 10:02:55 AM
Glad for you
Can you tell us if support really did not answer and for how long?
Thanks
Many bad review... too bad the idea and website are great. I hope more good reviews!

Thank you so much.

The support responded on the second day, saying they apologize and that they resent the funds. Also told me to please update my post, so thankfully they still do care about their reputation, which is at least nice to see.



Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: BitcoinPlusBus on June 13, 2017, 10:18:18 AM
@Changelly sent the team a few emails before but heard nothing back to date.Is there anything we can do to help speed up the process?

Rgds

~plusbus


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: gadsden76 on June 13, 2017, 10:28:50 PM
Hello changelly,

Why was USDT delisted?  Also, could you please add IOTA and PTOY after they get listed to Polo and Bittrex, respectively.  Thank you!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: zirt on June 14, 2017, 08:22:48 AM
Hi
Before going to Changelly I would like more reviews... most of the last 10 are complains..
Thanks ...!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: abhitj on June 15, 2017, 02:05:17 PM
Lost bitcoins worth 400$ , Please refund the amount to bitcoin address or complete the exchange

TRANSACTION # 1D3390628257
INPUT TRANSACTION HASH   678d8a6da13a48482bcba487fc1f17ad3cf26e0e293ff41eebf0100fdf46b9a6
AMOUNT   0.181 BTC
MONEY RECEIVED   12 Jun 2017, 22:38:04
FEE       0.007830117343025223 ETH
EXCHANGE RATE   1 BTC = 7.21948611 ETH
RECEIVER   0x8B6372cff0D360c20Ee6e73378CA585D1FEf72b2
AMOUNT    1.3001933512620194 ETH

Edit : TRANSACTION COMPLETED!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: john_mask on June 16, 2017, 05:51:19 PM
Transaction f592dc929061 I never confirmed this transaction but you still take my money and the final rate was not correct. It was 0.12ETH or 0.12.5ETH for 50 USD and finally you deliver 0.08ETH for 50USD

INPUT TRANSACTION HASH   a62da0aa6112970024d3677ec49e4c447640c8f43dab5b106ea25b274b3c95b4
AMOUNT   50 USD
MONEY RECEIVED   16 Jun 2017, 13:45:51
FEE   0.0008782549 ETH
EXCHANGE RATE   1 USD = 0.00174015 ETH
RECEIVER   0x55ede716720be3ff0742f620066d5fa658c3a86e
OUTPUT TRANSACTION HASH   0x538ac61a4f96bae12b87e424e1dc08b55a4429bc94695ba9652a05f0a39f2f4c
AMOUNT   0.0865727251 ETH


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: cryptocoinex on June 17, 2017, 12:23:07 AM
They are SCAMS.
I order 50$ worth of XRP and the promissed to deliver 155 XRP (that makes around 0.322$ for 1 XRP Changelly.com / kraken price 38.73$ for 155 XRP making 0.249$ for 1 XRP at market price).

Not only that they charge more then 0.07$ for each XRP, but they send me 122 XRP IN TOTAL....
That makes the price 0.409$ for each XRP.....

I talked with there payment processor and gave them 2 days to sort it out (they promissed 20% REFUND = 10$) and refund me atleaset 20%. That will make my order 40$ for 122 XRP = 0.327$ for each XRP....

If they don`t refund me i will go to my bank and report the transaction as goods not delivered (and they are really not delivered)...


DON`T EXCHANGE OR BUT FROM Changelly.com


INPUT TRANSACTION HASH   0769f607fc25e2be6c20c0812a1251a74520c4b6d693b96edfdf98d436fceb82
AMOUNT   50 USD
MONEY RECEIVED   17 Jun 2017, 01:18:02
FEE   0.62705372 XRP
EXCHANGE RATE   1 USD = 2.45997368 XRP
RECEIVER   rPChJpx1guFFCZG4YxFN48eZrDndUBw9uP
OUTPUT TRANSACTION HASH   1146B7E97B6DAF1758731750A6932F8A20BB0ECF573684F9B2264F0532A21762
AMOUNT   122.383691 XRP
MONEY SENT   17 Jun 2017, 01:39:43


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: xypos on June 17, 2017, 12:30:29 AM
It is clear that this changelly is not a good exchanger to use right now. The rates they offer aren't that good compared to shapeshift anyways, except for maybe a 1-2% discount, but the product they deliver seems to be unsatisfactory. A lot of customers aren't satisfied with how their exchanges are going and although some are resolved the customers shouldn't have to go this far just to get what they were promised in the first place.

I've heard that Minergate is somehow related to the free wallet scam and is also related to Changelly... Can changelly please clear this up?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: assante92 on June 17, 2017, 07:06:35 AM
I received my stucked USDTs... Better late than never. Honestly it was the only case when I had a problem witch their system; anyway a lot of things to improve especially in the field of support response time.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: ngin-x on June 17, 2017, 07:12:57 PM
Why is the exchange process so slow? I mean it keeps going and going, sometimes takes half an hour or more and by that time the rate has drastically slipped. Lost quite a bit of money today due to the ridiculously slow exchange time. You guys really need to lock in the rates before exchange starts or else this service is not viable at all.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: SSowellSVT on June 19, 2017, 01:46:02 PM
I was so excited to hear about this until I actually wanted to exchange something. Please tell me how 100k BCN is the equivalent to 63k Doge?

https://ibb.co/bzV2ck


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Jeff Jefferson on June 23, 2017, 05:58:08 PM
could you guys please add antshares???


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: yahoo00958 on June 24, 2017, 09:38:01 AM
Hello Changelly.com

Transaction # 46bcb0d0bbed
Sorry! The transaction was not completed.

Transaction # 46bcb0d0bbed
Input transaction hash   f871863f7431ac901e00571e3ff39e906c6e81e7629e6a54cadc77a9e0eb4605
Amount   0.001 BTC
Money received   24 Jun 2017, 09:28:57
Fee   5.42477876 DOGE
Exchange rate   1 BTC = 883,950.72708542 DOGE
Receiver   D5dgNyzBsPn9iZtUBEsZqdLLx3zE3YZjQB
Amount   879.53097345 DOGE

0.001btc exchange 879.53097345 DOGE
Https://blockchain.info/tx/f871863f7431ac901e00571e3ff39e906c6e81e7629e6a54cadc77a9e0eb4605
I have paid 0.001btc
I wait a day
Has not yet arrived
Changelly.com
Are you scam?
Even 0.001btc are reluctant to let me exchange 879.53097345 DOGE
0.001btc you may not feel it
But for me is a lot of money
I was very angry  >:( >:( >:(
Please deal as soon as possible


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: yahoo00958 on June 26, 2017, 05:11:30 AM
Until today finally received
But the exchange rate changes
Originally should be 879.53097345 DOGE
Arrival is + 879.00000000
Although not much difference
But I waited for three days
If the exchange rate wanders more
I will lose more
Changelly.com has integrity
But hope can be improved :(


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on June 26, 2017, 11:47:37 PM
Until today finally received
But the exchange rate changes
Originally should be 879.53097345 DOGE
Arrival is + 879.00000000
Although not much difference
But I waited for three days
If the exchange rate wanders more
I will lose more
Changelly.com has integrity
But hope can be improved :(
Dear Customer, unfortunately amount to exchange was less than minimal allowed. That's why your transaction was failed. We have sent you DOGE manually, as we can't refund bitcoin due to network fee. Hope that's fair!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: priv on July 02, 2017, 03:46:31 AM
I agree. They should lock in the rates before exchange be made otherwise is not viable at all.

This Minergate is a scam. I tried to use and they "never received" my bitcoins! At least I deposited only 20$.



Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Mpamaegbu on July 03, 2017, 04:42:37 AM
Until today finally received
But the exchange rate changes
Originally should be 879.53097345 DOGE
Arrival is + 879.00000000
Although not much difference
But I waited for three days
If the exchange rate wanders more
I will lose more
Changelly.com has integrity
But hope can be improved :(
Dear Customer, unfortunately amount to exchange was less than minimal allowed. That's why your transaction was failed. We have sent you DOGE manually, as we can't refund bitcoin due to network fee. Hope that's fair!


At present I have same issue with your company, Changelly, and it hasn't been resolved. It started since last week and I already feel scammed. Please, hasten up my transaction.

My transaction ID with Changelly is: 1BD8E3986A62

Blockchain info is:
https://blockchain.info/tx/5faae71e61de846dbaddb1201893dc633ac2ae654ceb4bc0c68d64c1c3a0bb86

Sent coin: 0.001btc
Expected coin: 965.01941747 dogecoins
Date of transaction: June 29.

EDITED: Matter resolved now and coins received. Thanks all



Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: steamon on July 04, 2017, 11:06:07 AM
Recently Changelly has received some fake reviews. I like to say that I have used this service multi times the last 3 weeks and there have been zero problems. So I can still highly recommand Changelly. Also their support is pretty quick if you mail them in the work days if there is a problem.  Don't worry using this service you are safe. :)


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Mpamaegbu on July 04, 2017, 12:07:02 PM
After my initial transaction delay with Changelly was resolved I entered 4 more transactions with the company and all ended well. Two of those transactions were in exchange of 0.005btc and 0.004btc for dogecoins yesterday. The other two were 0.002btc and 0.007btc for Lisk exchanges today.

I am very happy how it all turned out. Looking forward to more dealings with Changelly. And if the company goes bad on me, I will not hesitate to speak out.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: profitgenerator212 on July 09, 2017, 06:47:21 AM
I have wrote a detailed review about Changelly here:

https://steemit.com/money/@profitgenerator/changelly-review


In my opinion it's a very trustworthy and easy to use exchange. Both me and my accountant use this exchange to swap cryptocurrencies. We had no problems using them and we had exchanged more than 11 BTC worth of coins there.

It looks like many newbies are posting questionable complaints in this thread, for all we know they could be fake disinformation agents hired by a competitor to slander Changelly.

I find it very hard to believe those accusations, since I have exchanged a lot of money through them and had 0 issues.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: pompatore on July 20, 2017, 07:22:36 PM
where i can see transactions limits for cryptos to cryptos?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: profitgenerator212 on July 20, 2017, 08:26:45 PM
where i can see transactions limits for cryptos to cryptos?

There are no limits with Changelly I think. But obviously don't sent like 1 million $ over it, the trade would take way too much.

But things like 1000-5000$ worth of coins can easily be traded there  / transaction.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Sir Legend on July 22, 2017, 04:09:14 AM
I ever several times using changely service, everything is fast and instant, rate fee is also low, I hope https://changelly.com/ also receive more coins. Good luck team.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: BitcoinPlusBus on July 22, 2017, 06:26:15 PM
Changelly team

We would appreciate you taking a look when you have time and consider us for a listing.

Exchange https://poloniex.com/exchange#btc_xbc
Bitcointalk https://bitcointalk.org/index.php?topic=1066201.0
Website www.bitcoinplus.org
Twitter https://twitter.com/bitcoinplusorg
Source https://github.com/bitcoinplusorg/xbcwalletsource



Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: profitgenerator212 on July 22, 2017, 06:39:30 PM
I ever several times using changely service, everything is fast and instant, rate fee is also low, I hope https://changelly.com/ also receive more coins. Good luck team.

You can participate in their affiliate system, and bring more users to it if you would like this service to grow. You can also earn a nice comission from their trades.

I would also like to see this service grow in usership so that they can provide more services and help more people.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Ecoinomical on July 28, 2017, 03:09:15 PM
Changelly,

Transaction ID: 1985fb473cee , please check the issue.

Stuck in processing/exchanging... would be wise to add some timeout/max retries otherwise the "exchanging" part is processing forever..
Thank you,

Ecoinomical


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: BitcoinPlusBus on July 30, 2017, 03:48:49 PM
Any chance of getting XBC listed on Changelly?We are working on segwit activation and have auto security checkpointing.You can safely use 6 confirms and we have adjustable security settings on seed nodes.Our whole codebase is being overhauled to bring us up to date and put us in a position where we can add new tech as it becomes available.


Exchange https://poloniex.com/exchange#btc_xbc
Bitcointalk https://bitcointalk.org/index.php?topic=1066201.0
Website www.bitcoinplus.org
Twitter https://twitter.com/bitcoinplusorg
Source https://github.com/bitcoinplusorg/xbcwalletsource


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: favdesu on August 05, 2017, 01:40:20 PM
any news on bitshares? would really like it listed... there are several bitshares webwallets that would probably integrate your service!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: staggerpines on August 20, 2017, 09:59:10 PM
Ive used Changelly twice. Both have gone through though it took some time.

Just a thing at the point of deposit, I was quoted what I would be getting and by the end of the transaction, it turned out to be less.
Is this normal?

I dont think anyone was quoted a figure and ended up getting more...


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: profitgenerator212 on August 26, 2017, 04:32:05 PM
Looks like Changelly has added back Steem and SBD, it wasnt there for like a week.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: RK95TP on August 26, 2017, 05:22:22 PM
Have used this couple of times now for crypto-crypto trading. Everything has gone well and It's fast&has low fees


I wouldn't recommend using fiat at the moment, it has insanely high fees. For example I checked earlier today when 1 litecoin was $50 that how much would it cost to buy one through them. Well the price was something like $80 for 1LTC which is very high price. So you pay $30 for extra fees.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: BitcoinPlusBus on August 30, 2017, 10:26:46 AM
Changelly team

We would appreciate you taking a look when you have time and consider us for a listing.Would love to get listed in the near future.Segwit on the way and auto security checkpointing in place.Low confirmation times can be used.60 second block times and no scaling issues.

Exchange https://poloniex.com/exchange#btc_xbc
Bitcointalk https://bitcointalk.org/index.php?topic=1066201.0
Website www.bitcoinplus.org
Twitter https://twitter.com/bitcoinplusorg
Source https://github.com/bitcoinplusorg/xbcwalletsource


~plusbus


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: favdesu on August 30, 2017, 03:40:48 PM
changelly down?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: helloge on August 31, 2017, 08:49:35 AM

Sorry, I can not find your exchange on the list of coinmarketcap.com when I tried to find your trading volume, I do not why and I think it is better to show your trading volumes to the investors.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: favdesu on August 31, 2017, 05:47:23 PM

Sorry, I can not find your exchange on the list of coinmarketcap.com when I tried to find your trading volume, I do not why and I think it is better to show your trading volumes to the investors.

are you serious or troll? Changelly is an instant exchange, like others. they're redistributing.

LOL


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: realediston on September 06, 2017, 12:35:14 PM
Hello

Following transaction has failed for me, not sure why
https://changelly.com/transaction/71451c109d9e

https://etherscan.io/tx/0xc5c5154f69d8bbff2761482327f9f501327844a46d0124e004e9fad40a8cde81

Can you please refund the 5 ETH back to the same address from which transaction was started i.e.
0x91d858646E07280148a9fa9FDbEe2447216E0748






Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: profitgenerator212 on September 06, 2017, 01:21:43 PM

Sorry, I can not find your exchange on the list of coinmarketcap.com when I tried to find your trading volume, I do not why and I think it is better to show your trading volumes to the investors.

They are not market makers, they are takers, meaning that they take from the market makers on your behalf, possibly from different exchanges at the same time, at the best favorable rates to you. It's basically like a trading bot.

So the trading volume doesn't matter.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on September 06, 2017, 07:07:05 PM

Sorry, I can not find your exchange on the list of coinmarketcap.com when I tried to find your trading volume, I do not why and I think it is better to show your trading volumes to the investors.

They are not market makers, they are takers, meaning that they take from the market makers on your behalf, possibly from different exchanges at the same time, at the best favorable rates to you. It's basically like a trading bot.

So the trading volume doesn't matter.

Hey! thanks for clarifying, exactly we are trading on Poloniex, Bittrex, HitBTC and other exchange partners. Our trading volume is about 2000 BTC daily, it's included to that exchanges. In most cases we are market takers. We are splitting transactions to the small orders and trade right near the spread to give you the best rates, available at the moment, once we got confirmation of your payment in blockchain.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on September 06, 2017, 07:16:50 PM
Following transaction has failed for me, not sure why
https://changelly.com/transaction/71451c109d9e

https://etherscan.io/tx/0xc5c5154f69d8bbff2761482327f9f501327844a46d0124e004e9fad40a8cde81

Can you please refund the 5 ETH back to the same address from which transaction was started i.e.
0x91d858646E07280148a9fa9FDbEe2447216E0748

Dear, our apologies for the issue. We see that exchange was completed, but our NAV coin node signalled that withdrawal transaction was failed for some reason. According to the blockchain explorer funds were landed to your wallet. So nothing to refund, sorry.

Further we suggest you not to disclose any information, like wallet addresses, etc. In case of any issues the best way is to reach us in a private message at support@changelly.com. Our team will help you in 24 hours or even earlier!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on September 06, 2017, 07:18:45 PM
changelly down?

Hey! Was a serious DDoS attack to our service couple days ago, apologies for the inconvenience. Now everything should work properly. You are welcome to http://Changelly.com !

According to your question about BitShares, unfortunately we don't have any ETA. But it's definitely in our short list to be added!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on September 06, 2017, 07:23:48 PM
Have used this couple of times now for crypto-crypto trading. Everything has gone well and It's fast&has low fees


I wouldn't recommend using fiat at the moment, it has insanely high fees. For example I checked earlier today when 1 litecoin was $50 that how much would it cost to buy one through them. Well the price was something like $80 for 1LTC which is very high price. So you pay $30 for extra fees.

Hey! thanks for your feedback. USD rates are depending on our bank cards processing partner. Unfortunately in some cases commission can be rather huge to cover the risks of charge backs and fraud, but verification process is super fast, unlike other exchanges. Anyway we are working on new partners integrations to offer your better rates. In case of crypto-crypto transactions we charge only 0.5% fee from the best available rate on the market!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on September 06, 2017, 08:34:33 PM
Ive used Changelly twice. Both have gone through though it took some time.

Just a thing at the point of deposit, I was quoted what I would be getting and by the end of the transaction, it turned out to be less.
Is this normal?

I dont think anyone was quoted a figure and ended up getting more...

Hey! Let us clarify. We show you the estimated exchange rate due to cryptocurrency market is highly volatile. But we do guarantee that your funds were exchanged at the best available rate, once we get confirmation of your payment in blockchain. In case if you buy coins during the pump, you can get slightly less than estimated. But if you sell to fix the profit, most probably you will get more. We have a lot of regular traders, who are doing profit on such speculations!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on September 27, 2017, 12:29:44 PM
We are happy to announce, that we supports Bitcoin SegWit to reduce transaction fees!

feel free to check our blog what is Segwit and why we support it!
https://changelly.com/blog/changelly-cryptocurrency-exchange-segwit-bitcoin/

“Changelly fully supports the community’s choice for SegWit, as it aims to scale Bitcoin for mass adoption. Whatever the outcome, we understand our responsibility to the entire ecosystem. In terms of decentralization principles, we’ll prioritize the community’s further conclusions. Changelly still keeps an eye on any technology that will serve its customers needs.”

Konstantin Gladych, CEO at Changelly


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Emperor of Man on October 03, 2017, 06:13:37 PM
Changelly is a good exchange. I like it. http://emoji.tapatalk-cdn.com/emoji106.png

Relatively good rates and easy to use interface. Useful when you need a quick exchange of your coins.

Recommended to people who haven't used it yet.  :)


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: cryptoisdafuture on November 06, 2017, 01:21:06 AM
I was trying to move some ETH to a BTC and an hour later, the final step "Sending to your wallet" is still processing. What happens if this stage never completes? Do I get my ETH back?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: yugyug on November 06, 2017, 01:32:16 AM
i tried the changelly services when i try to to deposit some of few eth on my myetherwallet.com wallet is just like swapping my btc to eth and link it to mew. although it takes me to wait  like almost 4 hours to transact but nevertheless the transaction is safe. they are happily announce that they support segwit2x network which means it is another add-on coins to your wallet.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: cleygaux on November 06, 2017, 02:46:44 AM
I was trying to move some ETH to a BTC and an hour later, the final step "Sending to your wallet" is still processing. What happens if this stage never completes? Do I get my ETH back?
Same here I have never experienced like this before almost 2 hours now and still status is "Sending to your wallet" Is there any problem from changelly for now?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: cryptoisdafuture on November 06, 2017, 03:09:07 AM
Do you think there's a way to contact and plea for my ETH back? I am afraid they might run away with my funds.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: cleygaux on November 06, 2017, 03:18:41 AM
Do you think there's a way to contact and plea for my ETH back? I am afraid they might run away with my funds.
Dont you worry its a trusted site Im using it for almost 5 months lets just wait for the transaction to process maybe theres some delays at the moment, meanwhile you can send support ticket to support@changelly.com.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: freelancerzin on November 06, 2017, 03:49:59 AM
Changelly! quick service and better
thank you.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: cryptoisdafuture on November 06, 2017, 04:03:03 AM
Do you think there's a way to contact and plea for my ETH back? I am afraid they might run away with my funds.
Dont you worry its a trusted site Im using it for almost 5 months lets just wait for the transaction to process maybe theres some delays at the moment, meanwhile you can send support ticket to support@changelly.com.

I see, so you believe they won't run away with the ETH? You've had good experiences till now? I believe they can always gather sufficient trust and all they need is to take all the money in one iteration and run away. Anyways I am praying it goes through or I get my refund.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: cleygaux on November 06, 2017, 05:29:48 AM
Do you think there's a way to contact and plea for my ETH back? I am afraid they might run away with my funds.
Dont you worry its a trusted site Im using it for almost 5 months lets just wait for the transaction to process maybe theres some delays at the moment, meanwhile you can send support ticket to support@changelly.com.

I see, so you believe they won't run away with the ETH? You've had good experiences till now? I believe they can always gather sufficient trust and all they need is to take all the money in one iteration and run away. Anyways I am praying it goes through or I get my refund.
Yes of course even-though I Still not receive my latest transaction today I believe they will fix it as soon as possible its already delayed by 4 hours but I trust this site Im waiting.

edit: site maintenance for now.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: cryptoisdafuture on November 06, 2017, 07:42:32 AM
Do you think there's a way to contact and plea for my ETH back? I am afraid they might run away with my funds.
Dont you worry its a trusted site Im using it for almost 5 months lets just wait for the transaction to process maybe theres some delays at the moment, meanwhile you can send support ticket to support@changelly.com.

I see, so you believe they won't run away with the ETH? You've had good experiences till now? I believe they can always gather sufficient trust and all they need is to take all the money in one iteration and run away. Anyways I am praying it goes through or I get my refund.
Yes of course even-though I Still not receive my latest transaction today I believe they will fix it as soon as possible its already delayed by 4 hours but I trust this site Im waiting.

edit: site maintenance for now.

I see, I hope your optimism rings true. This is my first time using this website and it's still been going. I did see site maintenance, and it's least it's showing in my history. I am just very worried because maintenance team hasn't replied to my email. Maybe because it's a Sunday. I will hope things resolve on the Monday.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: ausyboy404 on November 09, 2017, 12:21:20 PM
Any ideas when you will add ATLANT (ATL) to your exchange service on Coinomi?
You are Partners?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: cryptoisdafuture on November 10, 2017, 04:06:47 AM
Just an update: the BTC was successfully transfered from ETH. It took almost a day, and Changelly's customer care replied to my query but thankfully the transaction went through.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: favdesu on November 10, 2017, 04:12:58 PM
Just an update: the BTC was successfully transfered from ETH. It took almost a day, and Changelly's customer care replied to my query but thankfully the transaction went through.

their support is top notch in my experience, but good it worked anyways for you!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Mr_Snipes on November 12, 2017, 01:00:05 PM
Be careful with these guys.
The tx for btc to bch was stuck for half a day and then they traded it for 0.2 bch less. So a loss of almost 300$.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Diego4t on November 13, 2017, 08:11:27 PM
I have been using changelly within coinomi for a couple of weeks. So far so good, until yesterday.

I traded my strat for ethereum (12th Nov 0853 GMT) and the ethereum never arrived. Contracted support 6 hours into the trade asking what's happened and they emailed back quite promptly.

Quote
Dear Tristan,

 
Thank you for your query!
 
Your transaction has been failed to avoid possible losses.
 
Please kindly provide us with a corresponding wallet address where your initial coins should be returned.
We are looking forward to your reply.
 
Thank you!

 
Sincerely,
Changelly support team.

I supplied my wallet address where the coins came from and now two days later I have yet to see any coins. I contacted support again
Today and have no further contact from changelly or any coins.

Please can you contact me to verify the error, thanks.

Transaction ID is
a2b0121daa7f61fd37ba062c39d6811b7e2d0180e54b17406a1a3243095e0045


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: mrhelpful on November 14, 2017, 04:33:54 AM
Please respond to my support ticket.

I have sent BCH back to your address on my human error. If you keep my BCh thats shady of you, but I wont expect anything from you since your rep seems to be already negative for whatever reason in high fees so I dont expect anything.

I resent it from yesterday to your BCH address:1NF6GsEjyaiTAsM6FpEMttnPYcFB6XML8D


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: BitcoinPlusBus on November 14, 2017, 02:59:26 PM
We contacted you earlier about a listing on changelly .com .Just wondering if there is any update?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Diego4t on November 14, 2017, 03:00:44 PM
I have been using changelly within coinomi for a couple of weeks. So far so good, until yesterday.

I traded my strat for ethereum (12th Nov 0853 GMT) and the ethereum never arrived. Contracted support 6 hours into the trade asking what's happened and they emailed back quite promptly.

Quote
Dear Tristan,

 
Thank you for your query!
 
Your transaction has been failed to avoid possible losses.
 
Please kindly provide us with a corresponding wallet address where your initial coins should be returned.
We are looking forward to your reply.
 
Thank you!

 
Sincerely,
Changelly support team.

I supplied my wallet address where the coins came from and now two days later I have yet to see any coins. I contacted support again
Today and have no further contact from changelly or any coins.

Please can you contact me to verify the error, thanks.

Transaction ID is
a2b0121daa7f61fd37ba062c39d6811b7e2d0180e54b17406a1a3243095e0045

Just to add an update, I was reimbursed my original coins after two days of waiting. Thanks guys, must be a high workload.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: preshpresh on November 16, 2017, 03:03:25 AM
my 1st tx took 9 hrs, thats how i found these threads.

2nd tx took 10 minutes

3rd tx = 5 minutes


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: richan on November 16, 2017, 06:40:16 AM
I used this service to exchange my bitcoins to paypal and to payeer. it was smooth. I recommend them , but the fees was somehow high.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: favdesu on November 16, 2017, 05:28:27 PM
changelly is pretty slow these days... guess it's due to bitcoin gold and the run to sell?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: FLoving on November 18, 2017, 01:28:51 PM
I used this service to exchange my bitcoins to paypal and to payeer. it was smooth. I recommend them , but the fees was somehow high.
After hearing its name a few days ago I found this exchange as interesting but then  on their website I saw  their link of announcement and there I saw that they have charged about 80% from the transaction of a customer. that thing changed my mind as I do not want to lose my hard earned money in fees.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: jmxcursi on November 18, 2017, 07:43:50 PM
We added Changelly to the Cheddur app (https://www.cheddur.com/) via community request! This will allow more people to learn about Changelly and get started. We’ve also linked all of the coins, countries, and apps that Changelly supports / can be legally used in, this way new users can discover Changelly based on the coins they own, where they live, or the devices they use.

Screenshots:

https://i.imgur.com/fMVixWl.png

https://i.imgur.com/AT7Pmdc.png

https://i.imgur.com/xfyvCP1.png

If you've used Changelly, don't forget to leave a review! The more popular the service is (via ratings), the higher it will appear in search results and the more likely new users will find it! :)


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: EcuaMobi on November 23, 2017, 02:04:57 PM
Hi,

Yesterday (about 20h ago) I exchanged 3.2179 BTC to DOGE at about 17.7 satoshis per DOGE, which was only a little more than the average rate on most exchanges. This was done through Coinomi.

This exchange is still pending after almost one full day. It shows "Waiting for exchange". The Bitcoin TX where I made the payment is 0bef801b32e878da2778cf31e306fbda0f9a216f3e7ce7cbf5f5dcb2fcc1d59c.

Please check this and complete the transfer of about 18.1 million DOGE. Of course refunding the BTC wouldn't be acceptable because now the price of DOGE is considerably higher, as I'm sure you wouldn't consider refunding an option if the current DOGE price were much lower than when I made the exchange.



Update: After waiting almost one full week I received most of my BTC back, not 100%.

So this is how Changelly worked, at least this time, I guess this is standard for them:
  • They took my 3.2179 BTC offering 18.1 million DOGE in exchange
  • The DOGE price went up, from 17 to 27 satoshis. My 18.1 million DOGE went up to 4.887 BTC. After this waiting week it went down to 21 satoshis, still a big profit
  • After creating tickets, PM'ing here, posting on reddint and being ignored for several days I finally got most of my BTC back
  • I strongly doubt they didn't exchange a single coin. If they did exchange anything then they kept 100% of the profit for themselves, that's thousands of dollars
  • They charged me all the fees, for both ways, even thought they said the exchange failed because of an issue on their side
  • They won't explain what issue that was. This makes me think even more that the exchange was done and the issue was the sudden price increase.

To make it short: if the coin you buy goes down then you'll get the loss, if it goes up then you won't get the profit. On both cases you'll have to pay all the fees.

I strongly recommend not to use Changelly.com.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: indika8821 on November 24, 2017, 02:05:07 PM
Changelly have any problem now.i want same coin with my visa card .but all reply was so long time


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Jenapza on November 24, 2017, 03:32:41 PM
is not there a cryptocurrency exchanger like Bittrex, Bitfinex, Binance or the other to exchange crypto assets?
then what distinguishes it from a big exchanger with changelly?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: tool_462 on November 24, 2017, 05:48:05 PM
I'm a bit shocked, I've never used changelly ... I went to see what exchange rate the dollar for ether ... I was very surprised at the rate of $ 700 for ether ...


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: CYB3R_JUNKI3 on November 24, 2017, 06:03:48 PM
Whats up with your affiliate sevice ?

Ive been waiting now for nearly a week just trying to wthdraw my earnings,
Your support said "Unfortunately, our support do not possess much information concerning affiliate program, so please contact our business development team at pro@changelly.com and they will assist you on this matter."
The replies from the email address provided "was" 1 reply a day until 2 days ago and now being completely ignored.

My account has been Confirmed by 'Mark' the 'Head of Changelly product' on 21st,
I have well over the minimum withdraw amount,
I have successfully converted my available balance which is complete,
It states in my affiliate account dashboard that I have 2.812114 ETH "Ready to payout"... so if its ready to payout why cant I ?

Ill bet if i was depositing or spending I would have recieved help by now.


Im fairly confident you have enough balance to pay your affiliates,
So once again i ask, what is up here ?




Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: brucekee on November 28, 2017, 07:01:45 AM
Hello,

Tried to reach you on normal support channels

I need help with Transaction # 2900401eac39

I sent 4657 Maid in exchange for  LTC from my address 1FGWoGifVGukbu1n9vCTsmGmEaBsR91JCU to your address 1HLoaADizDGmrqXSRfq1HdTGnsbviHy72d and the exchange was supposed to go through to my LTC address LPPNmgV2uiMN5TqLyYaeE9WQzekrMkZhzt

as you can see in the link below the MAID are now in the address that you control

https://omniexplorer.info/lookupadd.aspx?address=1HLoaADizDGmrqXSRfq1HdTGnsbviHy72d

and the amount was confirmed on the blockchain.

now the TXN was cancelled on your site beacause it says the MAID were not received but they were absolutely. You are now in control of the MAID in your address 1HLoaADizDGmrqXSRfq1HdTGnsbviHy72d

Can you either SEND THEM BACK or go through with the TXN?

Thanks



Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on November 30, 2017, 02:11:33 AM
Hi,

Yesterday (about 20h ago) I exchanged 3.2179 BTC to DOGE at about 17.7 satoshis per DOGE, which was only a little more than the average rate on most exchanges. This was done through Coinomi.

This exchange is still pending after almost one full day. It shows "Waiting for exchange". The Bitcoin TX where I made the payment is 0bef801b32e878da2778cf31e306fbda0f9a216f3e7ce7cbf5f5dcb2fcc1d59c.

Please check this and complete the transfer of about 18.1 million DOGE. Of course refunding the BTC wouldn't be acceptable because now the price of DOGE is considerably higher, as I'm sure you wouldn't consider refunding an option if the current DOGE price were much lower than when I made the exchange.


Dear customer, we do apologies for the issue and for the delayed answer. Unfortunately we were overloaded in support after the bitcoin forks flashes. Trading on the highly volatile market is always risky! Your bitcoins were refunded.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on November 30, 2017, 02:13:55 AM
Hello,

Tried to reach you on normal support channels

I need help with Transaction # 2900401eac39

I sent 4657 Maid in exchange for  LTC from my address 1FGWoGifVGukbu1n9vCTsmGmEaBsR91JCU to your address 1HLoaADizDGmrqXSRfq1HdTGnsbviHy72d and the exchange was supposed to go through to my LTC address LPPNmgV2uiMN5TqLyYaeE9WQzekrMkZhzt

as you can see in the link below the MAID are now in the address that you control

https://omniexplorer.info/lookupadd.aspx?address=1HLoaADizDGmrqXSRfq1HdTGnsbviHy72d

and the amount was confirmed on the blockchain.

now the TXN was cancelled on your site beacause it says the MAID were not received but they were absolutely. You are now in control of the MAID in your address 1HLoaADizDGmrqXSRfq1HdTGnsbviHy72d

Can you either SEND THEM BACK or go through with the TXN?


dear Customer. our OMNI/MAID wallet is under maintenance after the Tether/USD stolen funds issue. Your funds will be refunded, once we update the wallet. Hope for your patience!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: kalin69 on December 03, 2017, 07:53:59 PM
What happened to NEM (XEM)? Why did it disappear from the list? Thank you for your reply.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Litecoinenthusiast on December 04, 2017, 09:12:56 PM
Hello,

20hours ago i changed PAY vs BCH with Transaction ID 2fd1ad573dea
They Pay tokens was sent to Changelly Wallet and they received it in their wallet.
Now the status is since aprox 20hours on „Exchanging“. For me its pretty hard to believe thats so hard to change in that time.
The „modus operandi“ seems to be very intransparent. I wrote several support messages in that time, and mail- no answer currently!
pls help


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: zaphold on December 05, 2017, 07:22:05 AM
I used changelly to exchange ether to SALT a couple days ago and I was charged like $40 worth of SALT as network fee, plus the standard 0.05% commission. I don't know what SALT transactions should normally cost but $40 seemed a bit too much. Could anyone please tell me if that's normal at all or was I ripped off?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: 2youmich on December 06, 2017, 08:05:35 AM
Transaction ID 2d52de94ab03.
 Stuck at exchange stage. I traced this transaction on blockchain and can see it received, it is still there, receiver didn't send it to exchange. I don't want to exchange at current rate, I lost around 15% already, so I want get my transfer back. It is very easy to do, just send funds back to the address it was received, funds was not send to exchange, I can see it on blockchain  >:(


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: jojaca on December 06, 2017, 10:00:32 PM
Not happy with Changelly, one successful transaction out of six. They cost me some hard earned pocket change today. Learnt my lesson never use again, not very reliable.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Karmenas on December 12, 2017, 07:50:50 PM
Same issue, payment was send and confirmed, but the status showing { Waiting for payment }, already waiting for 8h
please contact my before making exchange I wish to confirm is I still worth to exchange. Transaction ID: ab9cf41e889e


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: phyxfund on December 13, 2017, 12:33:55 AM
Hi changelly,
Hoping I can get a response or resolution since my post isn't appearing on the changelly subreddit and I keep getting stock "btc network is overloaded response" from the ticket when that isn't my issue. I opened a trade to exchange eth to BTC about 2 days ago. The transaction is #eaa4e24a0074 and the eth tx is here (0x8d7e4bae929054accf841976176551aa1753da1c73fe157835c1f18b9d76c324). My transaction was confirmed, exchanged and had been stuck in the sending to wallet phase for around 24 hours. I opened a support ticket and was given the generic "block chain is overloaded, please wait" response. The thing is, this isn't an issue of lack of confirmations, my transaction hasn't even been broadcasted on the blockchain. It is not in the mempool/an unconfirmed transaction as your support stated (my wallet shows no unconfirmed balance: https://blockchain.info/address/16HZ7cdyZJ8yJYspqtBVFfPgJJNcV1quw9). Its as if it was never sent. It has now been 36 hours and went I go to check my account history in case it had been sent. Now your page says the trade has was completed instead of "sending to wallet" and references the following output hash (409165e63484e210ab679a93a3a9871db75ed099bd866b1f989f5992c815fbaf). When I check the blockchain for that hash it says it doesn't exist and my wallet still doesn't show any confirmed or unconfirmed transactions. I would like the 63 ETH refunded since I never intended to hold btc this long or the BTC returned. Below I have linked a photo of the transaction history. Until this is resolved I cannot recommend using changelly.

https://imgur.com/a/CRFOF




Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Ahto_paine on December 13, 2017, 08:22:14 AM
And here same issue too.. trying to buy XRP
Transaction ID: 7c0d1e8450b5
Payment sent 8.12 and STILL Waiting for your payment
No one answer my support reguests.
Course is now slightly diffrent...


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Goosus on December 13, 2017, 09:56:21 AM

Hoping I can get a response or resolution since my post isn't appearing on the changelly subreddit.


I have been shadow banned on their subreddit. I can see my posts but nobody else can. I thought it was just me (even though I had no idea why) but it seems like nobody can post in there anymore. Check "new" nothing in almost 24 hours. You will also notice a lot of comments have been removed, check the comment count of posts and open them up and its just the Changelly response.

I am getting increasingly more concerned, I currently have almost 1 BTC worth of Ripple in their system. They seem to have gone dark.

I have sent messages to their support and every other means of communication possible. I just want my Ripple returned.... my transaction id is 63bddfaaa9a6.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: phyxfund on December 13, 2017, 07:18:01 PM

Hoping I can get a response or resolution since my post isn't appearing on the changelly subreddit.


I have been shadow banned on their subreddit. I can see my posts but nobody else can. I thought it was just me (even though I had no idea why) but it seems like nobody can post in there anymore. Check "new" nothing in almost 24 hours. You will also notice a lot of comments have been removed, check the comment count of posts and open them up and its just the Changelly response.

I am getting increasingly more concerned, I currently have almost 1 BTC worth of Ripple in their system. They seem to have gone dark.

I have sent messages to their support and every other means of communication possible. I just want my Ripple returned.... my transaction id is 63bddfaaa9a6.

The mod stickied that comments will be disabled on the subreddit a few hours. Could you Let me know if you get a response from them? I can't tell if they're support is overload or if I'm getting scammed.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Goosus on December 13, 2017, 10:49:39 PM
The mod stickied that comments will be disabled on the subreddit a few hours. Could you Let me know if you get a response from them? I can't tell if they're support is overload or if I'm getting scammed.

So strange I get that they want to avoid duplicate support tickets but they need to just sticky a post in that subreddit saying use that the support email is the only method of support. Not deleting all new posts, it's hard to know your post has been deleted on Reddit.

I did get contacted by support, but they obviously didn't understand my request or just ignored what I wrote.

This is my only email response I've received so far...https://i.imgur.com/GE4GzM5.jpg

Slight problem Changelly, I have my Ripple transaction here saying that you received my Ripple.

I responded, clarifying the issue but it has been 10 hours now and still no response or Ripple.

My situation is VERY easy to fix, which is what makes me suspicious. I sent them Ripple to do a conversion, their system never picked up that they received the Ripple for whatever reason (I used the correct address and destination tag). I no longer want the conversion to go ahead because it's been over a day since I initially did it. So I want them to send the Ripple back to the address that I gave them. So they need to just check their wallet for my payment (checking the destination tag and amount), then just send some ripple. It could be done in under 5 minutes.

I will keep this thread updated.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Goosus on December 14, 2017, 02:17:23 AM
Small update:

https://twitter.com/Changelly_team/status/941109000447422464


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: mhai08 on December 14, 2017, 02:55:49 AM
hello there...i just want to follow up this transaction..i used changelly in my coinomi wallet to exchange my eth to bitcoin but unfortunately until now i did not recieved my bitcoin in exchange for my eth..

please see and check trans id below:

cfdd83d7886cb1e8ac5a7cb0536fb87d6e52376ec73d60b90fe5f2d61bc7f691

thank you and hoping for your favorable response


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: tool_462 on December 14, 2017, 07:58:29 PM
https://bitcointalk.org/index.php?topic=2582168.new#new  Changelly.com - SCAM PROOF HERE


//if they transfer my money to me, then I will delete all negative messages

This exchanger initially did not like my commissions, it is evident that the platform is not in great demand, that's why the scam


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Get-Paid.com on December 14, 2017, 09:12:54 PM
957bde2fae79 - we sent NEM and it showed "Waiting for Payment" - contacted Changelly - they replied within hours and fixed it.

That's GOOD support unlike trading platforms (e.g. Bitfinex) that don't reply to emails.

Thanks Changelly!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: jt101jt101 on December 15, 2017, 04:10:38 AM
i found this while googling & i notice their rates (ref purpose from btc to bch) are far better than shapeshift. can i safely say this is currently the best exchange? can someone suggest if this is not the BEST! tks in advance  ;D


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Goosus on December 15, 2017, 03:02:59 PM
957bde2fae79 - we sent NEM and it showed "Waiting for Payment" - contacted Changelly - they replied within hours and fixed it.

That's GOOD support unlike trading platforms (e.g. Bitfinex) that don't reply to emails.

Thanks Changelly!


AHAHAHAHHAAH Check this guys name. Ask literally anyone (apart from this guy) how long their support takes to get back to you and you will know this is not correct....

Notice how Changelly disappeared from this thread?

They are exit scamming doing selective payouts, my guess is they got hacked and are trying to recover before word gets out.

They have had my Ripple sitting in their wallet, clearly visible, for over 4 days now.

DO NOT USE THEM. THEY ARE INCORPORATED IN PANAMA AND YOU CAN DO SFA ABOUT THEM SCAMMING YOU TOO!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: WalterK on December 16, 2017, 01:16:45 AM
I Use the coinomi wallet and mostly exchange using shapeshift. Never had to wait for an hour or even more like with changelly. This is already the third time I exchange coins that they are taking far too long. Now it's been over 3hours since they received my coins, the first time I even had to wait a couple of days. Having troubles is something that can always happen but not like this. Right now I'm losing money because I can't use my coins because changelly is'nt such an instant exchange after all. I get that bitcoin and ether are having slow transactions but I'm not converting either of them.

U Guys really need to fix this or people are going to stop trusting your exchange.

Hope my transaction arrives shortly!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: jjacob on December 17, 2017, 06:08:47 PM
After all these years in the cryptoworld, I seem to have walked right into this with my eyes closed.
Changelly - My transaction a9a5f964a27d has peen pending for 8+ days, after the funds reached your wallet.


Small update:

https://twitter.com/Changelly_team/status/941109000447422464

At least they seem to respond on twitter. They seem to have blocked comments on reddit.
They seem to be trying to clear the small value transactions, while leaving the big ones open.

Goosus, please let us know if your issue gets resolved.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: jt101jt101 on December 18, 2017, 12:50:54 AM
i have not used changelly so far am trying to find out more over here. so far heard abt "minergate + missing coin + bytecoin" but i hope changelly is different. keeping an eye on this thread now. any alternative will be appreciated, tks  ;)


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: WalterK on December 18, 2017, 07:09:15 AM
Although it took them a while my last pending transaction was also transfered. The high interest in crypto's seems to have it's toll on a lot of services. I hope Changelly will expand it's team according to marketdemand because it will be booming from now!
I have lost some money due to the long transactiontimes which is a pitty!
For now I will keep using changelly.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: jjacob on December 18, 2017, 07:04:04 PM
Although it took them a while my last pending transaction was also transfered. The high interest in crypto's seems to have it's toll on a lot of services. I hope Changelly will expand it's team according to marketdemand because it will be booming from now!
I have lost some money due to the long transactiontimes which is a pitty!
For now I will keep using changelly.

A lot of services have been affected by the rapid increase in crypto volumes, but at least they keep their users updated. Changelly seems to be going to the other extreme, censoring users comments on reddit and maintaining a stoic silence. Plus they seem to be selectively clearing transactions. No wonder people are worried.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: rv_artist on December 18, 2017, 08:47:32 PM
everything is super! I have no complaints!
the money finally came!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on December 18, 2017, 11:13:01 PM
Dear Customers, our deeply apologies for such a long delay. We are overwhelmed in support.

Amount   10 BTC
Money received   07 Dec 2017, 18:29:34
Fee   2,838.313911 XEM
Exchange rate   1 BTC = 56,645.675214 XEM

Transaction # be0c37671032
======================
Funds has been sent again to your NEM/XEM wallet. Please, check the balance!

After all these years in the cryptoworld, I seem to have walked right into this with my eyes closed.
Changelly - My transaction a9a5f964a27d has peen pending for 8+ days, after the funds reached your wallet.

We've upgraded our Byteball wallet and resent funds. TX seems to be confirmed.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Changelly on December 18, 2017, 11:16:25 PM
Dear Customers, due to the demand that increased 4 times for the last weeks, our support team is clogged. Bitcoin and Ethereum blockchains are always overloaded, exchange partners stuck the orders under the extremely high load, etc.. We are working to expand our team, but hiring and educational processes take time. We pledge to reply to your queries in 72h on avg. We highly appreciate your patience and value your time! We suggest you not to duplicate tickets and provide hashes and TX id's in a plain text. We are able to answer at support@changelly.com only, as we are checking social networks occasionally. Thank you for the trust and hope for your patience!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: scayli0 on December 18, 2017, 11:20:46 PM
I sent ltc to exchange pivx on changelly. After waiting exchange for 1 hours it said sorry transaction failed. I'm trying to reach support center but no answer. There is an option for refunding on shapeshift, but I can't refund my ltc on changelly. Did I loose my ltc? How can I refund it?

date I sent my ltc: 15 Dec 2017
Transaction # dec371d198bf


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: rv_artist on December 19, 2017, 07:33:55 AM
everything is super! I have no complaints!
the money finally came!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: jjacob on December 19, 2017, 08:28:05 AM
I confirm that the transaction was completed. Goosus, I hope your issue gets sorted too. Changelly could do a better job of managing their tickets and complaints, but it seems legit now.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: jt101jt101 on December 19, 2017, 08:39:01 AM
i've decided to try changelly around 3 hours ago after paid btc with 14 confirmation i still cannot get my exchanged coin. worse of all the rates keeps changing at the site moving up & down as i'm writing. i would assume when i does go through i will never get that better rates when i initiated the exchange. i should hv listen to some of the negative comments posted here. i hv many transactions with shapeshift without much delay at most is less than 1 hour after payment by btc even with less confirmation i still get my exchanged coins. i don't think i will ever use them again. why? because you will never get that good rates by the time exchange concluded. btw my transaction isstill in exchange mode not sure how long before i get my coins will update here when i get them  >:(

*UPDATE* : finally transaction was successful quantity is exactly what i get at point of transaction but after 6 hours later, anyway thanks Changelly appreciated it


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Ahto_paine on December 19, 2017, 08:51:08 AM
Waiting for payment   07 Dec 2017, 12:37:30   xxx USD   1 USD = 2.84070796 XRP    

STILL WAITING!!
Transaction ID: 7c0d1e8450b5

INDACOIN told they reseived money 7 dec. Solve this please!!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Mikhail74ico on December 19, 2017, 10:11:46 AM
Have problems with exchanging BTC to BCH. I wait more then 3 hours and the price is always changing. 4325a43369e5DETAILS Here is my exchanging I'd. Please check!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: crypto12345 on December 19, 2017, 10:26:50 AM
Hi,

I changed 0.52883611 bitcoins for 2,574.84471909 TenX PAY yesterday. The transaction id ad66d780dad4

The transaction is marked as completed at Changelly, but I didn't recieve the tokens on my address  0x0E5d65Cd8F117BF87CA59A597441b50e4F423Da3

https://etherscan.io/token/0xb97048628db6b661d4c2aa833e95dbe1a905b280?a=0x0e5d65cd8f117bf87ca59a597441b50e4f423da3

Here's the transaction link https://etherscan.io/tx/0xae78f9382cf63ac4b1b88e692df1f12fd9d725567a9f1762c3836510f6842fd6

The transaction failed, I would like you to send the tokens to the same address.

Below is my transaction info:

Transaction # ad66d780dad4
Input transaction hash   98f3f3bb2ce9de1a52707c4efd0260ce7f7c66f9a34975dd08edb5c9b18b039a
Amount   0.52883611 BTC
Money received   18 Dec 2017, 22:35:27
Fee   12.94896843 PAY
Exchange rate   1 BTC = 4,893.35653967 PAY
Receiver   0x0E5d65Cd8F117BF87CA59A597441b50e4F423Da3
Output transaction hash   0xae78f9382cf63ac4b1b88e692df1f12fd9d725567a9f1762c3836510f6842fd6
Amount   2,574.84471909 PAY
Money sent   19 Dec 2017, 03:12:01





Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Ahto_paine on December 19, 2017, 07:15:14 PM
Waiting for payment   07 Dec 2017, 12:37:30   xxx USD   1 USD = 2.84070796 XRP    

STILL WAITING!!
Transaction ID: 7c0d1e8450b5

INDACOIN told they reseived money 7 dec. Solve this please!!

And posting aroud the net helped... Now Indacoin mailed:

"Hi,

We have checked your transactions and there was a technical error on our side during the funds being sent out. We are really sorry for this inconvenience, the funds will be sent again shortly and it the status on Changelly will update.

Here is a 5% discount coupon for the trouble"

Yeah...5% discount  >:( 1 USD = 0.96542503 XRP exchange rate! when i make payment rate is something else.
XRP:s are wallet now, but i find diffrent place to buy cryptos.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: BitcoinPlusBus on December 20, 2017, 10:07:53 AM
Hello Changelly team

We emailed you a couple of times before about getting Bitcoinplus [XBC] listed but haven't had much feedback yet?You can reach me here via pm or any other team member off the thread or contactus@bitcoinplus.org


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: segotiwul on December 20, 2017, 11:01:40 AM
Can we use your token coins to buy goods from merchants? Or is it limited to items that are only in the award program? If any then it is immediately to announce it. Hopefully we can integrate partners though only to name a few. and make that our vision of using coins for some use cases


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Anycrypt on December 20, 2017, 11:54:53 AM
Have problems with exchanging BTC to BCH. I wait more then 3 hours and the price is always changing. 4325a43369e5DETAILS Here is my exchanging I'd. Please check!

who already used this exchange?
Is the transaction occurring instantly?
the statement above suggests the opposite


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: scayli0 on December 21, 2017, 12:55:53 AM
I sent ltc to exchange pivx on changelly. After waiting exchange for 1 hours it said sorry transaction failed. I'm trying to reach support center but no answer. There is an option for refunding on shapeshift, but I can't refund my ltc on changelly. Did I loose my ltc? How can I refund it?

date I sent my ltc: 15 Dec 2017
Transaction # dec371d198bf


They solved the problem and sent me the fixed amount of pivx. The problem solved. Thanks.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: CryptoSplasher on December 21, 2017, 02:20:43 AM
Hi, today I used Changelly for the first time. I really like the concept, it's very convenient.

I was having an issue too, my transaction got stuck on "Waiting for Payment" for hours. However, I just checked and after about 6 hours or so, my payment finally went through and it's now in the "Exchanging" phase.

Hope everything works out.

Thanks


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: doromoney on December 21, 2017, 11:41:28 AM
I exchange 0.04143 BTC to ethereum using your exchange on 19th of December. Transaction says completed but coin is not showing in etherscan and my blockchain ethereum wallet. I wrote to support same day all I get is an autoreply please help me trace this transaction am running out of patients. Transaction hash https://etherscan.io/tx/0xda45d810b91b0ae941cbd3fb2ca5e3d6fb0787a871eb0d955096fa1bfc124910  and the changelly transaction number
TRANSACTION # 6fee80d6cf7e


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: narkoteq on December 21, 2017, 10:15:31 PM
hello TRANSACTION # f026d543edd3
sended bitcoins to your wallet 3 days ago, and still get no money and no respond from support. Please answer me!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: penpak on December 22, 2017, 06:52:28 AM
I exchange BTH to BTC using your exchange on 21 Dec 2017, 12:40:29 (TRANSACTION # aa4f594fc391). Transaction says completed but coin is not showing in blockchain and my wallet. I wrote to support same day all I get is an autoreply please help me trace this transaction am running out of patients. Transaction hash you take me: https://blockchain.info/tx/52595c16630046514efcc46bf3e60555cf76cdf68730083661b8a876acc1db21

https://blockchain.info/tx/52595c16630046514efcc46bf3e60555cf76cdf68730083661b8a876acc1db21
TRANSACTION # aa4f594fc391
scrin of Transaction:  http://take.ms/kr4D0


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: icoDealDeckcom on December 23, 2017, 05:02:44 AM
Anybody have update on how their problems has been handled by Changelly?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: nothreat on December 23, 2017, 07:30:30 AM
I did a transaction with changelly via coinomi

Tx 0.19265768 BCH to:

Address: 1ANT6dpFxsrq8UYJYEmexzvGyghNVKYJpU
Tx Id: 6675696db3804ed0a4dfe73521d23b8b5a967e9fbfefcbb9bd5faed06d8d4c12


Rx for 0.03984336 BTC

The tx: https://blockchain.info/tx/67ed74ce987a892830b37a45afb78ac2f968efde23b3fa4fa1e940fd24a331e0

Rx address: 16UfWKchzRJPC16ipmTj2yuqgUMgDNsnEr
Tx time: 2017-12-21 10:52:16

The transaction failed.
No sign of my Rx address on the block chain.

How do I contact Changelly without an account with them?



Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: jt101jt101 on December 24, 2017, 07:35:49 AM
@Changelly
while i understand it's christmas eve i had a transaction to exchange BCH to LTC on 22nd DEC your website stated transaction completed, my payment to you was successful however when I check receiving hash i don't see you sending any LTC to my address (my receiving address was used twice not sure if that was o.k but i assume it should be fine tho) i hv sent 2 ticket about this and still waiting for response it's been 16 hours now.

Frankly i see many complaint about your bad customer service response time but I hope this transaction will be resolve soonest. After having problem on my first transaction (it was settled eventually but never did get any ticket reply from you tho) i thought you may have been overloaded with orders so I continued supporting you knowing that there's many complaint here but now i end up with this failed transaction (website stated completed) leaving me with zero LTC. I think i need to stop using Changelly until your customer service department improved. what a nightmare! 😬😬

Just in case you need them for reference.
This is my transaction number : a5ac7122e4a4

Changelly screenshot show completed : https://i.imgur.com/XX72AzJ_d.jpg?maxwidth=640&shape=thumb&fidelity=medium
My 0.48990611 BCH sent to Changelly : https://blockchair.com/bitcoin-cash/transaction/8d7ce8b927eb73a57c8c8d4058770955978d3c07f2b01c19cec051f220b5f0b0
My receiving LTC address : http://explorer.litecoin.net/address/LeWWu7C5xVcUStVmv1DZy7vsrCe2fDg6fS (4.77774241 LTC no where to be found)
The failed output tx hash : http://explorer.litecoin.net/tx/a3f94b29e707240d70b30e231b24669e1b469c150bce9163f9c351ad279b9710 (Changelly never sent any LTC transaction not found)


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: trueman1 on December 24, 2017, 07:09:21 PM
Resolved.

please delete it.

thank's


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: medellia on December 25, 2017, 09:27:07 AM
Dear Changelly,

I changed 4197 XVG for 3.97890743 LTC. It's already a day ago but still didn't received my litecoins.
The Transaction # is 78dd861f59d5.
Input Transaction Hash is f0738a68c6e7db6d3af99a760a0cfb5bc6906ce2cda5afeb426b262c02139f77 and Output Transaction Hash is 4d3d1f939b7a4df12a2886ebd6071df5a3294d8bb372a33535d586a5e8ce5c4a.
When clicking on the output hash it does say transaction not found. Please solve this problem.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: rohit4youin on December 25, 2017, 07:22:55 PM
I sent email about inquiring the Status of my transaction id# 2e5acf6dc5d7 but didn't get any response yet. Sent though your website and email both.
Status is still showing "Sending" , it's been a week now. Could someone please respond or clear-up my transaction?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: dihari on December 25, 2017, 11:44:51 PM
hi Changelly, i know you have partnered with Atlant as per Atlant's announcement month ago and they claim to be list on changelly in December. but now is December 26. i asked this on Atlant channel and they said Changelly have the right decision about the date. When you will listed Atlant token?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Bytecoiner419 on December 26, 2017, 07:48:23 PM


I have a problem when trying to setup the payment buttons...

I want to set a flat usd amount like $29.99 and I want to let my buyers to pay me $29.99 worth of any coin on your service and I receive the coins or have them converted to the coin of my choice (like btc) but the current payment button maker does not let me do this.

I need to set a USD amount that will change the amount needed to pay with each coin they choose to pay with and then have the payment converted to btc on my end.


I feel a lot more merchants would use your service if you got this working well.

Please update me by PM if you fix this feature.

Happy Holidays  ;)


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: zhalvar on December 27, 2017, 10:55:33 AM
I sent Bitcoin from Wallet Vip.Bitcoin.co.id to Changelly only took 15 minutes, why from Changelly to Vip.bitcoin.co.id always fail ?.
Changelly, you have always been. I will not recommend you to my forum friends and bloggers.

Transaction Number: bbab11cc287b


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Me.n.KHOF4SH on December 27, 2017, 01:03:00 PM
Hi.

I'm a Coinpayment.net customer.

In 12/23 I converted 0.18 of my Ethereum to Golem, it cancelled and yet my ETH is not in my wallet.
I contacted coinpayment's support and they told me I have to email you about this issue.

"This conversion was handled by our conversion partner, Changelly. You can post a ticket with Changelly at support@changelly.com with the information below and they can get you sorted out"

Here's the information:

 403,819      12/23/2017 05:51:31pm Cancelled      0.18000000 ETH  0.00000000 GNT

Deposit Address: 0x38bd5416a34ab3db6f6424ae6fcab2109f8eaecf

TXID: 0x782eb487feaad6378250d60cf829f35c7cff3a0a21b8be72dca955c03e7b1a5c

-----------

EDIT: Refund in Dec 30





Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: jt101jt101 on December 28, 2017, 01:37:15 AM
My transaction no. : a5ac7122e4a4 status updated to Sorry! The transaction was not completed.

But my refund was no where to be found....Changelly is worse of the worse! shitty service with insufficient employees and lack of integrity just look at the list of failed transaction on this thread ppl would know this company is not here to STAY!!....if it wasn't for Charlie Shrem I wouldn't be dealing with them.....yes i know, i should hv check Charlie's background before taking things for granted......Changelly your christmas holiday is over please REFUND my BCH don't wait for New Year celebration.....for god sake!!  >:( >:(

UPDATE :
@changelly, please solve my failed transaction i see that you already login BT on 27th DEC
https://i.imgur.com/RgMsDWS.jpg


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: zhalvar on December 28, 2017, 11:34:18 AM
Why is my Monero balance still dipending? Please proceed immediately, 22 hours since I request to be transferred.
This is the 10th time I ask to be transferred but it always fails.

Deal ID 10: bbab11cc287b
Deal ID 11: b3a2eaf3a4e8
12th Deal ID: 2adce6ebeb7a
13th Deal ID: b0090f14605c
14th Deal ID: 1ea7be51f86d

I send BTC to XMR from VIP.Botcoin.co.id to Changelly only takes 15 minutes, but from Changelly to VIP.Bitcoin.co.id always fails, even though it's been a week.
Changelly.com I really do not recommend !!!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: penpak on December 28, 2017, 12:57:46 PM
I exchange BTH to BTC using your exchange on 21 Dec 2017, 12:40:29 (TRANSACTION # aa4f594fc391). Transaction says completed but coin is not showing in blockchain and my wallet. I wrote to support same day all I get is an autoreply please help me trace this transaction am running out of patients. Transaction hash you take me: https://blockchain.info/tx/52595c16630046514efcc46bf3e60555cf76cdf68730083661b8a876acc1db21

https://blockchain.info/tx/52595c16630046514efcc46bf3e60555cf76cdf68730083661b8a876acc1db21
TRANSACTION # aa4f594fc391
scrin of Transaction:  http://take.ms/kr4D0


NEW fail transaction :(((

TRANSACTION # aa4f594fc391
Screen: http://take.ms/siibb

plz fx in!!!!




Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: mir akber on December 28, 2017, 02:03:25 PM
i have done exchange from BTC TO LTC WITH TRANSACTION # 748DF61B14C3 ON 22nd december,2017 .even after 6 days the issue is not being resolved. i got a reply that the technical team will contact me but still nobody contacted me . plz look at my issue with this transaction and refund me as soon as possible. i have already given my refund address when i rised the ticket. plzz.. don't break my trust as i am ur customer from last 6 months. 
thank u
mir akber


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: CryptoSplasher on December 28, 2017, 06:33:26 PM
I just made my second exchange with Changelly yesterday. I was expecting it to be really slow, like last time, and it was... It took 9 hours from start to finish. However I was expecting that and I got a good exchange rate getting XRP for BCH.

I will continue using this service for holding the exchanged crypto, even though I'll be expecting it to take several hours to to make the exchange.

That said, I wouldn't recommend it for day trading or anything of the like.

CryptoSplasher


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: medellia on December 28, 2017, 07:15:54 PM
Dear Changelly,

I changed 4197 XVG for 3.97890743 LTC. It's already a day ago but still didn't received my litecoins.
The Transaction # is 78dd861f59d5.
Input Transaction Hash is f0738a68c6e7db6d3af99a760a0cfb5bc6906ce2cda5afeb426b262c02139f77 and Output Transaction Hash is 4d3d1f939b7a4df12a2886ebd6071df5a3294d8bb372a33535d586a5e8ce5c4a.
When clicking on the output hash it does say transaction not found. Please solve this problem.

I want to comment that gladly the problem is solved now, I just received the 3.97 litecoins in my wallet.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: jt101jt101 on December 29, 2017, 01:09:34 AM
I just made my second exchange with Changelly yesterday. I was expecting it to be really slow, like last time, and it was... It took 9 hours from start to finish. However I was expecting that and I got a good exchange rate getting XRP for BCH.

I will continue using this service for holding the exchanged crypto, even though I'll be expecting it to take several hours to to make the exchange.

That said, I wouldn't recommend it for day trading or anything of the like.

CryptoSplasher

after 7 days of nightmare no way i'm going to use Changelly ever again. Think about it what if they kept their silence one fine day what can you do about it. If they can treat customer like SHIT for days what guarantee they won't do it again. They asked us to send 1 ticket at a time but they themself never reply a single ticket. This is not how a real business does in real world I suspect they are not a business man at all just a bunch of tech geek programmer etc..... What a jerk!....to me using Changelly will be like begging them not to SCAM you after you send your non reversible cryptos payment to them. NEVER AGAIN!! Changelly and good bye to you adios!!  >:( >:(

just look at their nice trust feedback ==> https://i.imgur.com/qXZoQbi.jpg


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Radeon_R9 on December 29, 2017, 01:42:25 AM
Hello guys,
has anyone tried buying ETH using there Visa or Mastercard... if so,could you please share your experience step by step.
Is there verification, how long does it take and what are the fees?
Thanks a lot and would appreciate it guys!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: zhalvar on December 29, 2017, 08:01:45 AM
is my Monero balance still dipending? Please proceed immediately,
This is the 15th time I ask to be transferred but it always fails.

Deal ID 10 : bbab11cc287b
Deal ID 11 : b3a2eaf3a4e8
Deal ID 12 : 2adce6ebeb7a
Deal ID 13 : b0090f14605c
Deal ID 14 : 1ea7be51f86d
Deal ID 15 :49dadff3d11a
Deal ID 16 : 1beb4057ae75
Deal ID 17 : 24d90d538040

I send BTC to XMR from VIP.Botcoin.co.id to Changelly only takes 15 minutes, but from Changelly to VIP.Bitcoin.co.id always fails, even though it's been a week.
Changelly.com, YOU MAKE US LOSS ..!!!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Get-Paid.com on December 29, 2017, 08:11:26 AM
Transaction e44fb24be5df is stuck for over 24 hours ...
Please help!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Nf3 on December 29, 2017, 10:06:01 AM
My transaction f660f5065870 has been unfinished for close to two days. The Bitcoin was received by Changelly and was processed, but the Bitcoin Cash to be sent never arrived. The operations history profile has it as an X status with no coins received. I sent their form and received an automated reply, but no human response.

I had good experiences with them in the past, but this seems a bit troubling. Is the general feeling here that they are safe?



Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: underscore4 on December 29, 2017, 01:25:33 PM
Exchange status 0.213956 XMR to 3.04017455 LSK
Transaction ID: dac7e1a5321f

Waiting to be sent on wallet since 4 days now.

Any news?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: zhalvar on December 29, 2017, 01:50:54 PM
In your email saying that BTC transfer process is slow, now I request transferred to ETH. Is ETH also problematic?


Transaction ID: d2181da3f859


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: trippcheck on December 31, 2017, 04:50:48 PM
Transaction ID: 4b4638ef977b

i need the eth whats going??


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Get-Paid.com on December 31, 2017, 08:49:21 PM
My transaction f660f5065870 has been unfinished for close to two days. The Bitcoin was received by Changelly and was processed, but the Bitcoin Cash to be sent never arrived. The operations history profile has it as an X status with no coins received. I sent their form and received an automated reply, but no human response.

I had good experiences with them in the past, but this seems a bit troubling. Is the general feeling here that they are safe?


Same thing here - we are waiting for Bitcoin Cash as well but it hasn't arrived.
Has it changed for you so far?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Nf3 on January 01, 2018, 05:19:41 AM
My transaction f660f5065870 has been unfinished for close to two days. The Bitcoin was received by Changelly and was processed, but the Bitcoin Cash to be sent never arrived. The operations history profile has it as an X status with no coins received. I sent their form and received an automated reply, but no human response.

I had good experiences with them in the past, but this seems a bit troubling. Is the general feeling here that they are safe?


Same thing here - we are waiting for Bitcoin Cash as well but it hasn't arrived.
Has it changed for you so far?


No news at all. Supposedly, they are in Prague and somewhat regulated.

https://wikicrypto.com/changelly-exchange-review/

They need to do better when money is on the line, though. Besides, I had to do a bunch of Shapeshift transactions in the last couple of days as that seemed to be the only major alternative.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: rollingstorm45 on January 01, 2018, 06:25:34 AM
this is just a good project name ...
very helpful for those who want to use cryptocurrency but do not want complicated


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: yoniSuds on January 01, 2018, 10:57:20 AM
My transaction f660f5065870 has been unfinished for close to two days. The Bitcoin was received by Changelly and was processed, but the Bitcoin Cash to be sent never arrived. The operations history profile has it as an X status with no coins received. I sent their form and received an automated reply, but no human response.

I had good experiences with them in the past, but this seems a bit troubling. Is the general feeling here that they are safe?


Same thing here - we are waiting for Bitcoin Cash as well but it hasn't arrived.
Has it changed for you so far?


No news at all. Supposedly, they are in Prague and somewhat regulated.

https://wikicrypto.com/changelly-exchange-review/

They need to do better when money is on the line, though. Besides, I had to do a bunch of Shapeshift transactions in the last couple of days as that seemed to be the only major alternative.


Same Problem here. BTC received by Changelly on Dec 27 and it shows Transaction Failed
Output Hash is 056a0e167c97e7142680a45f449c51e2107c70595a716fbb9d25cf4f5b8dc178


Very frustrating


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: bitkilla on January 01, 2018, 03:11:33 PM
I have also had a failed changelly transaction for 3 4 days now.
This is very frustrating as they have neither refunded my eth or  given me my bitcoin
despite multiple reports and tickets requesting such.

I used them 7 8 other times with no problems at all.
This time I sent .2 eth for btc and it says transaction failed.
CHANGeLLY Support WHERE ARE YOU
Either refund my eth or give me the bt coin I bought
TRANSACTION # d72fd3389317
Sorry! The transaction was not completed.

I have sent four tickets and this is the only very unhelpful reply I get:
Thank you for your query and apologies for the delayed reply. Unfortunately, our support team is heavily overloaded now.

We have forwarded your question to the technical department to get your funds pushed through.
They will attend to the matter and contact you as soon as possible.
Once your issue is resolved, you will be informed!

*No need to reply to this email in case your issue is resolved. Our support is heavily overloaded now.
Thank you.

Sincerely,
Changelly support team.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: BitcoinPlusBus on January 02, 2018, 04:17:50 PM
Changelly needs to add Bitcoinplus [XBC] to their service.Many community members frustrated not having it available as a choice there?

Thanks & happy new year.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Vostok5 on January 02, 2018, 04:40:51 PM
Hey Changelly. Please upgrade your servers or honestly close your website because while I'm getting this message http://joxi.ru/ZrJyE4ec9PvywA for hours, after hundreds of attempts, your service remains totally useless! Your being so indifferent to your back end demonstrates your disrespect to your clients!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: miningguru on January 03, 2018, 02:57:09 AM
Changelly needs to add Bitcoinplus [XBC] to their service.Many community members frustrated not having it available as a choice there?

Thanks & happy new year.

I think it is step by step process and we ha e to wait for their updates and at the same time the only thing we can do is we have to submit our desired coins here and team will decide whether to list in their exchange or not.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: developeX on January 03, 2018, 04:01:19 PM
Glad i discontinue using your service after a reading some reviews here i personally experience, bad business, not good form of exchanger,

I wish you better restart everything and improve your service its not that too late


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: jt101jt101 on January 04, 2018, 04:46:40 AM
Glad i discontinue using your service after a reading some reviews here i personally experience, bad business, not good form of exchanger,

I wish you better restart everything and improve your service its not that too late

SMART MOVE! i should hv read from page 1 before exchanging with them also. but lucky for me i don't need to BEG for the return of my coins like many others on the last few pages here.  ;)


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Stapanul777 on January 04, 2018, 11:41:30 AM
I have a very nasty experience with this site. I bought bitcoin in the amount of $ 3500 and I lost my money with this message: "amout is above limit for this card" after this message I did not receive any e-mail from them .. I opened a ticket the same thing .. if there is any problem you do not have anyone to contact, I hope to solve it, but the chances of solving something in this way I think are low.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: eliptats on January 04, 2018, 02:02:49 PM
I've been waiting for 6 DAYS for my transaction #ee4ac67c0948! AFTER IT FAILED, THEY DID NOT GIVE ME MY MONEY BACK!! They are exit scamming, STAY AWAY AT ALL COSTS.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: bitkilla on January 04, 2018, 04:24:48 PM
YEs They have gone scam or had a major business problem at the very least.
They have my .2 ether now for over a week with no human reply to any of my tickets.
I had used them almost 7 8 times and no problem and now failed transaction for over a week with no reply to my tickets. I am steamed
that they would abuse my trust and have such horrible customer service like this.

Changelly reply to your tickets and return people funds ASAP or face the wrath of the community.
We will sue the pants off of you and work with the police to find you.

That being said I think they were at one time an honest company and they seem to have fixed similar problems in the past albeit taking weeks.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: bitblazing on January 05, 2018, 12:47:31 PM
I am livid. I sent ZCASH to these guys and its been several days and no reply what so ever. This is a direct scam and the community needs to call this out. I want my damn money back.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Giperzvuk on January 05, 2018, 02:35:54 PM
I am livid. I sent ZCASH to these guys and its been several days and no reply what so ever. This is a direct scam and the community needs to call this out. I want my damn money back.

Also I want to leave my feedback, because there is no reaction from the support service.

02.01.18 (1:05 +6 GMT) I started to exchange 0,66572779 ZEC for ETH to the purse t1RbxSSequUR5CnEnMovy71Y8cD4YrY4d5j from t1bmM2TR2532Kg4YdGpAQ59HXPuFFfs2K1f but the exchange did not happen until now (as of 05.01.18)

I start to swing that the exchanger is just a scam...

Dear, If you can not / do not want to make an exchange, then at least just return me my sent zec please.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: guufullme on January 06, 2018, 09:06:41 PM
more than 10 days and I can't buy btc


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: ninjarobot on January 07, 2018, 01:48:33 PM
I also got 'server error' on first try. 2nd try worked and I sent a significant amount of BTG to exchange for BTC.

According to the status page the exchange went through successfully. And it states "Your money has been exchanged. Blockchain is confirming your transaction." - However when checking any block explorer it is clear they did not make any transaction (it is not in the mempool). This has been the case for hours, even though the page stated the process would complete in 30-50m.

I really hope they are not running away with my coins. I was hesitant to use them but could not find any other exchange that would take my BTG (Bitfinex, Bittrex nor Binance are accepting new users currently... so that left Changely for me)


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: BitcoinBunny on January 07, 2018, 03:07:58 PM
Disappointed with Changelly's service at the moment. Used them in the past no probs and even recommended them in the speculation thread.

2 1/2 days :o waiting on exchange from LTC to BTC and still no sign of the BTC arriving. I transferred some BTC from an exchange to local wallet on my own at practically the same time and that only took 10 minutes! Looking on twitter I see countless people waiting at the same point "Sending to your wallet". Many feel Changelly is now a scam. I can understand why.

Sure BTC mempool is busy but only if you send with the smallest possible BTC fees will you get these kind of results.
This is pure nonsense and I see others on Twitter waiting on other types of coins regardless.

They should surely stop accepting any exchanges before they can fix the old/current ones?

Madness.

Never again. Will stick to exchanges only.
 :-[



Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: BitcoinBunny on January 07, 2018, 03:57:38 PM
Joke of the day:

"Transfer from one wallet to another within seconds. It's that simple."
-Changelly.com


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: ejn600 on January 08, 2018, 12:34:45 AM
Initiated a transaction to buy XRP with LTC on January 3, 2018 (TRANSACTION # 692033931AD2).  The status shows "Sorry! The transaction was not completed."  I have no idea where my funds are at this point.  Tried reaching out to Changelly Support but no response as of yet other than what appears to be an automated response as follows:

Dear customer,
Sorry for making you wait! We are currently having some issues with XRP.
Our engineers are dealing with the issue without a break so that you will receive your money as soon as possible.


We appreciate your patience!

Changelly Support Team


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: trelane on January 08, 2018, 01:12:04 AM
I have a BTC to Ripple transaction in progress (97fc73f9c0c2). I can see (via Blockchain) that my money was transferred. Unfortunately, due to fees, it's a bit less than the original BTC amount I entered.

What happens in this scenario? Is this exchange cancelled? Does Changelly process whatever it can? Can the money be refunded if the transfer can't be done?

Thanks!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: BitcoinBunny on January 08, 2018, 01:22:48 PM
Finally got my BTC from Changelly btw.  8) It was the same as the stated amount during the exchange.

Will not use Changelly for the foreseeable future however.

I can see the Changelly account on here has been online recently and no posts in this thread to update people on the situation.

Disappointing.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: ninosmp on January 08, 2018, 05:59:29 PM
Changelly, are already gone around 30 hours without any response to my support requests and not even getting my coins. This is very sad and not serious. Transaction id: d04b6250c3fb. Have to say that after 15 minutes they got my transfer and their exchange step was done. During the rest of 29hours they did not do the transfer to my account/address, so far to  my address there is no evidence of transaction, not event unconfirmed!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: ninjarobot on January 09, 2018, 07:29:30 AM
Finally got my BTC from Changelly btw.  8) It was the same as the stated amount during the exchange.

Will not use Changelly for the foreseeable future however.

Same. Received after 3 days of silence. Happy I did not get scammed but won't be using their service until things improve.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: taihip on January 09, 2018, 01:53:53 PM
Finally got my BTC from Changelly btw.  8) It was the same as the stated amount during the exchange.

Will not use Changelly for the foreseeable future however.

I can see the Changelly account on here has been online recently and no posts in this thread to update people on the situation.

Disappointing.

Congratulation! I am still waiting from 28 Dec 2017 (#8ab1139eff08), keep hope at them. I only used Changelly from the first time joining crypto space.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: zhalvar on January 09, 2018, 03:01:55 PM
Hi already 20 Days I am waiting for my Monero disbursement.
When I request to transfer to BTC Wallet, you are reasoned BTC is.
When I ask for a transfer to ETH Wallet, it still fails.
When I ask for the transfer to the XRP Wallet, you reasoned that there is a problem with XRP.
When I ask for a transfer to another Wallet, you ask for Hash, when I give Hash, my balance does not even come in.

What should I do?
Should I send spam to Changelly's Facebook, Twitter, Google+, Reddit, and Bitcointalk? or should I send spam on Twitter CEO Changelly (twitter.com/gladkos)?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: rkandrades on January 09, 2018, 05:07:00 PM
I did 3 exchanges at Changelly in the last days including today.

All of them exchanging BCH for XVG.

All went ok. I received my XVG coins as soon as my payment to Changelly was confirmed.

So... BCH to XVG is working for now.

In addition to I would like to exchange BCH for XRP too. However I won't use Changelly due to the recent problems hey are facing with XRP transactions...

Let's see what happens with this company.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: taihip on January 10, 2018, 01:12:45 AM
Hi already 20 Days I am waiting for my Monero disbursement.
When I request to transfer to BTC Wallet, you are reasoned BTC is.
When I ask for a transfer to ETH Wallet, it still fails.
When I ask for the transfer to the XRP Wallet, you reasoned that there is a problem with XRP.
When I ask for a transfer to another Wallet, you ask for Hash, when I give Hash, my balance does not even come in.

What should I do?
Should I send spam to Changelly's Facebook, Twitter, Google+, Reddit, and Bitcointalk? or should I send spam on Twitter CEO Changelly (twitter.com/gladkos)?

Many people have the same problem here and other support channel. Don't know what happen with them?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: taihip on January 11, 2018, 01:15:08 AM
Finally, I got my coins back after nearly 2 weeks. Keep waiting guys


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: rollingstorm45 on January 11, 2018, 02:16:28 AM
just perfect for someone who wants to buy the coins instantly, because the price offered is slightly different from big exchanger like bittrex and binance


Title: Re: Changelly.com - Exchange cryptocurrency at the best rate
Post by: solen_win2 on January 12, 2018, 09:57:34 AM
Hey all!

I am from MinerGate team. We are excited to launch Changelly because we believe that anybody should be able to experience the most of cryptocurrencies even without having extensive knowledge or years of expertise.
Following MinerGate's best traditions, Changelly welcomes crypto enthusiasts with any level of knowledge and gives you the best rates for Bitcoin and many altcoins, such as Ethereum, Nubits, Dash, Doge, Litecoin, Monero, Rads and many others.

Feel free to share your experience and thoughts here, looking forward to improving basing on our customers' wishes and becoming the best cryptocurrency exchange out there!

https://pp.vk.me/c626223/v626223934/22613/dfjUH2H1pFw.jpg (https://changelly.com/landing/BTC/ETH/1?ref_id=bitcointalk)


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: CoinDompteur on January 12, 2018, 07:52:46 PM
Changed today some btc to gulden, without a problem  :)


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: deszro on January 13, 2018, 12:36:38 PM
Hello so I buy for my second time on your site but was  has been cancelled because i didn't choose a method of verification.my mistake forgot 2FA :(
i buy it on January 7 and in 8 was cancelled use my mastercard
how many days need too wait until i will get mine cash back? sorry for my bad eng
read above 2 weeks :(


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: ejn600 on January 14, 2018, 03:54:31 AM
Initiated a transaction to buy XRP with LTC on January 3, 2018 (TRANSACTION # 692033931AD2).  The status shows "Sorry! The transaction was not completed."  I have no idea where my funds are at this point.  Tried reaching out to Changelly Support but no response as of yet other than what appears to be an automated response as follows:

Dear customer,
Sorry for making you wait! We are currently having some issues with XRP.
Our engineers are dealing with the issue without a break so that you will receive your money as soon as possible.


We appreciate your patience!

Changelly Support Team



Ten days now and no change.  I wonder if the engineers are still dealing with the issue without a break.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: enendad on January 14, 2018, 07:26:46 PM
I do not think he is safe. Although I'd love to give it a try, I did not have much courage because there are many loopholes in the conversion and the exchange. I am worried that my BTC & ETH leave me


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: ivan1407 on January 15, 2018, 11:16:17 AM
I 3 January I tried to change STR to EOS. Created an application, sent to the correct address STR (showing ID). EOS so I didn't come (even though it's been 12 days). Hash confirms that my STR came. My request was transferred to the status "Overdue" (transaction # 718044648516). Technical support 4 Jan replied that they have a problem that will be solved in 48 hours. After that, technical support stopped answering emails.

In my opinion, is a fraud. I have no hope to get your EOS or back STR. But I want to warn others about it.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: yoannpalumbo on January 20, 2018, 01:04:46 AM
Never trust them. I spend 400$ and never seen my money.
Let's look them trustpilot page before use changelly ...
Incompetent stealers

https://www.trustpilot.com/review/changelly.com


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: BTCmax24 on January 20, 2018, 05:27:21 AM
I registered in changelly 2 days ago and I observed that your system is great, simple and easy to operate. Based from your clients review what I say is you have a good service in general aspect but for now still need to add more coins and tokens to attract more customers. I suggest that include more tokens supported by ERC20. How about your visa card as mode of payment do you accept in other fiat currency aside from usd?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: GeorgeFeb on January 24, 2018, 08:32:05 PM
I wonder is there any real exchange where one could buy crypto with VISA anonymously?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: profitgenerator212 on January 26, 2018, 08:36:18 PM
It's funny that only newbies leave here negative reputations, while it's possible that some people here might have had a bad service, or technical difficulties, it's still strange that it's coming from newbies.

My accountant has been using Changelly regularly, and he never had any issues with it.

Who'm should I trust for reviews my accountant or random newbies on the forum? :D


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: jt101jt101 on January 29, 2018, 03:51:06 PM
It's funny that only newbies leave here negative reputations, while it's possible that some people here might have had a bad service, or technical difficulties, it's still strange that it's coming from newbies.

My accountant has been using Changelly regularly, and he never had any issues with it.

Who'm should I trust for reviews my accountant or random newbies on the forum? :D

you should trust your accountant, changelly is pretty fast! have u tried them & post a helpful review here?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Connemara on February 01, 2018, 01:10:49 PM
Hi.
So, what's overall verdict about Changelly?
I'm looking for a way to exchange my USD to any popular crypto - and Changelly does that (in theory).
But I'm very afraid to give them my money, after so many bad opinions.

Did someone recently have traded USD?
Or maybe there's another (but solid!) way to change USD to crypto?
It must be USD specifically (not USDT and not EUR either). I have been using Coinbase, but they only accept EUR (in Europe).


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: GeorgeFeb on February 02, 2018, 09:53:49 PM
Hi.
So, what's overall verdict about Changelly?
I'm looking for a way to exchange my USD to any popular crypto - and Changelly does that (in theory).
But I'm very afraid to give them my money, after so many bad opinions.

Did someone recently have traded USD?
Or maybe there's another (but solid!) way to change USD to crypto?
It must be USD specifically (not USDT and not EUR either). I have been using Coinbase, but they only accept EUR (in Europe).

If there was everyone would have known that!

So the only way is to buy BTC without any bs with the so called verification bullshit is to use LocalBitcoins!


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Connemara on February 03, 2018, 07:23:31 AM
Yeah OK, but I dont want to buy BTC, only popular alts.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: balehubucks on February 23, 2018, 07:25:11 AM
Yeah OK, but I dont want to buy BTC, only popular alts.

The market for popular alts will require you to purchase them with BTC... or ETH, or USDT or a few others.  By market, I am referring to trading pair.  With alt coins you will find it very difficult to impossible to purchase directly with USD or government backed currency.

Changelly is the easiest way to acquire alt coins out there.  Plus, they have a best in class selections of alt coins to choose from.  Great service guys, this business model is exactly what the crypto space needs right now.



Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Terraformer on March 09, 2018, 08:31:43 AM
Changelly API is being integrated into a Centra wallet.

With the release of a new version of Centra wallet 3.0, Centra customers now will be able to use Changelly’s decentralized network for securely digital currencies exchange operations. Centra Wallet 3.0 has the ability to manage and transact in over 25 cryptocurrencies, but with a help of Changelly, this wallet becomes more powerful.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Golerm on March 15, 2018, 11:10:01 AM
Used changelly a few times now and although it works their Captcha system is really horrible. I've been clicking on street signs and store fronts for five minutes now! I hope they remove this because now I'm going back to shapeshift which doesn't bother me with this nonsense


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: BitcoinPlusBus on March 19, 2018, 06:29:25 AM
Contacted Changelly a few times now to see about adding Bitcoinplus [XBC]?


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Nayeempilpile on March 19, 2018, 06:58:47 AM
good job & best think


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: oguzhangazi on March 20, 2018, 12:03:37 AM
 i used changelly.com but my 2 transactions is failed.

https://changelly.com/transaction/df0fd6b051a1

and

https://changelly.com/transaction/ac5ba2dd9adb

Please help me.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Divinityxd on April 25, 2018, 03:01:10 PM
The instant cryptocurrency exchange service provider, Changelly has come into a partnership with the top cryptocurrency trading platform, Binance. This move will help the 2 million registered users of Changelly with better rates and faster transactions while offering increased liquidity to Binance.


https://coingape.com/cryptocurrency-trading-platform-changelly-and-binance-partners-up/


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: mexite on April 25, 2018, 03:20:05 PM
Changelly is definitely a good platform to easily purchase altcoins with BTC and few other available pairs. I hope there can be more alts to choose from. It will also be nice if Changelly can spearhead the addition of another base cryptocurrency currency apart from the popular BTC, BCH etc.


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: peymanrmi on April 25, 2018, 03:20:44 PM
I have tested, and must say, good job, simple and fast
but min for some coins are very high
and why negative trust for ur bitcointalk ? :D


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: Tarek4080 on April 30, 2018, 03:53:38 PM
It would be great to see BITCORE_BTX btx in changelly.com
A perfect electronic payments solution for the future.. 1️⃣

We will be happy if changelly team considers this amazing crypto for there site... 🔝🔝🔝


Title: Re: Changelly.com - instant exchange. VISA/Mastercard accepted.
Post by: BitcoinPlusBus on April 30, 2018, 07:12:27 PM
We were in contact with Changelly a while back to get XBC added.We are looking at activating segwit/CSV in the near future.Its hard to get a response though?