Bitcoin Forum

XAPO locked my account? WTF!

I have to provide a copy of my drivers license  and a proof of where I live!
Till then I have no more access to my Bitcoins...
I don't trade, only use it as a "saving account"

More people having these trouble?
I hope I'll have access quick and guess what I am going to do whit my coins ;)

You need to verify your details once to start using XAPO.  If it is locked due to incorrect PIN attempts then its easily recoverable by your Email.

My account was verified, using it over a year+ now.

They just locked it and I have to provide the asked documents...

have you tried to send support to xapo ?
https://support.xapo.com/

Try to read some of their TOS sir maybe you did something wrong that triggers that one. I my self has been using it for years and i personally not having any problem from my xapo account. hopping that you can resolved that one tho.

Other exchanges made me do this on my old grandfathered in accounts.  No way around new rules.

Overseas one took a passport as verify FYI. Just the way they roll now.

xapo and coinbase really gives pain after you do lots of transaction and ask for verifaction. I also have account in xapo but really don't use it much so they haven't asked for any documents till now. What they say when you provide the documents they asked? How many days its been till you haven't got any reply from them, try to contact them again to access your bitcoin if you have provided what they ask than there is no reason for them to still lock your account.

XAPO gets shady now, I prefer blockchain.info, no identity verification and very safe with email protection.

With the blockchain till the moment they didnt asked me for any personal documents, and i had mooved around 5 bitcoins since i joined them, maybe they ask your credentials because too many transactions and high volume.

I've been asked to re verify by quite a few places. I don't see why I should. nothing's changed in my life. if I've got coins trapped in there then I give em what they want and then never go back. I make sure i'm telling them why as well.

Thanks for the reactions!

I will provide the needed docs en then move away from them to paper wallets.
Have them printed and laying around, wish I have done this earlier...

I had this problem one time, but when I verified my account they normalised my account

You can talk with the support here   https://support.xapo.com/

The best thing would be contacting support........


This is how it starts and it ends with the website disappearing...........

i do not personally like the idea of saving your coins in web based wallets as you does not have any authority and control over your coins,they could lock your account and ask for your document and things like these can happen,the only possible situation here is contact their support and comply with what they what and find out what triggered this situation.

I had the same issue few months ago. But you have to be fully verified to use Xapo services. According to many regulations and provisions related tp anti-money laundering, counter terrorism and others they have to ask for your data if they want to run legitimate business. But related to any issue with you account you can contact Xapo support, they are very helpful.

I had a similar thing happen on a poker site.
They let me open an account, add a credit card, and deposit money.
Then, about 24 hours later, they locked my account and said i needed to verify I was the owner of the credit card.
Took a few hours but finally got account unlocked.

Its a little annoying to begin using your account then have it locked. Sites should make you verify right away, not let you use the credit card etc and then later lock the account lol....

You just have to verify your account. That's no big deal its only for security reason

Please read about the bold sentences and correcting again about your post and his account was verified.

Yup Xapo requires users to verify account since a few months ago I do not know for what reason they did it so contrary to bitcoin without identity
This time I did not use their services since my account  locked but do not worry if you have the funds there they will return it via email

I'm using xapo from long time but never faced blocking issue. you should contact through xapo support but remember their support sucks. Xapo should provide live support for users and such kind of issues should be resolved quickly within an hour.

Just loged in to my xapo account after long period of time and all went well.

it must have been big volumes or/and lots of transactions
you never know what kind of coins you receve,so there could have been some red flags raised by XAPO security
and they asked you to verify your identity and send photocopies
to be fair many people send them fake names and addresses that even do not exist
but if they did this to me I'd simply let them have the 0.002 btc of mine I keep there and tell them  goodbye

Locking of account are seriously happening at XAPO but i think those user got locked their accounts are doing some bad thinh that against the TOS of Xapo, so for now the best thing to do is to send aome ticket to their support and wait for them to reply and so by that your issue ill be solve and you can use their service again, so for now its very advisable for anybody that do not store huge balance in that wallet provider since sometimes they are locking some of it maybe They detected it as malicioud balances.

well. when you do these things. then you don't need to move to anywhere else. xapo is secure enough and it's vault has insurance.. if you decide to move to paper wallet is is good. but xapo also good.
just prove your documents..
(BTW it proved that bitcoin is no more anonymous)

Please update if they have unlocked you account after providing more documents, I know there is more and more attack on legal exchanges to do more KYC/AML info to assholes in USA/FBI, etc

But some firms might use that to lock and steal from people, any update is welcomed

I've send them the asked documentation, but still received no further info from them after 24+ hours.

I would like to contact them about this, but on their site they mention I can send them a message...
However I can't find this? Anyone know how to contact them?

Site info:

" How do I contact Xapo customer support?

If you have not found what you were looking for after you have asked your question on the Xapo support page, then a "contact us" section will appear in which you can write to us and usually receive a response within 24 business hours.  "

- I cannot find this page ???

Oops, just found it! Just had to check better...

You should have to contact to them via email they are much active in supporting . There you have to ask from them for the details. I hop you wil find the solution. and keep in mind always try to use desktop wallet for saving your bitcoins.

I am in contact with them by now.

But just found out that 22-9-16, there is a Lawsuit filed against Xapo...

http://www.coindesk.com/lifelock-files-second-suit-against-xapo-founder/

So Just provide your driving license and a proof of where you live to them, I don't think Xapo will scam you, they have been around for a long time and have a good reputation.

I think they just need documents for their admin process

Did someone tell you yet how stupid that is? You have to trust a third party with something you could have under your own control.
Only if you own the private keys you own the Bitcoins.

Give them what they want, get your money back, close your account.

Well, I did take a while but my account is verified! And off course all my BTC are DIRECTLY moved to paper wallets!

They really did get me nervous, I had more than 25+ BTC stalled in their online Wallet.
Seen the amount this was actually -dumb- to do and I had all paper wallets all ready printed and laying around...
Only had to transfer them to the paper wallets (but that is done right now!)

I have seen much complains about Xapo and I think just locking an account is complete WRONG!
Off course I have lots of friends using Xapo and guess what they have done ;)

Going to run the QT core client for direct importing the private keys so I am not depending on those "regulated" services.
After import, direct spend and the rest to a new and clean wallet, only using the paper wallet once.

People, stop using services like Xapo or Coinbase these are just the same as banks!
(What I found out the hard way, but should have known this upfront)

xapo also make me confused, because if i login always need sms verification:


Device Verification

To ensure your security, we need to verify your device via a 6-digit verification code. Learn more

We just sent an SMS to + ******** 123.
6-digit code

and something i'm not received sms verification and must try again

Learning from your experience be evidence for all if using the online wallet is very bad at this time, so risky and every time can having a problem with the providing and they can do anything with your wallet/account or amount in your wallet.

You risked 25 Bitcoin online. I am glad you have it back.
Warning people is important, online wallets get hacked often.

25 Bitcoin is a lot, you should not keep so much Bitcoin on online wallet, it is good you got your Bitcoins back.

glad that you managed to get your money back!
as I predicted the "verification" was due to the big amount of btc you kept
XAPO just could not resist an opportunity to try and lock you out....
never keep large amounts of bitcoins online! use online services for sums under 1 btc only,send btc back to your wallet after you've finished trading at any exchange,even the most relaible(remember MT-gox,Craptsy,Bitfinex),
keep  rest in a safe hardware or offline wallet

Yeah, I did mean core. Electrum is also an option, but I don´t mind running the complete bitcoin core.
Thinking of running as a node also.