Bitcoin Forum

I filed a support ticket about missing coins in my poloniex account on May 24th with all the required proofs and my transaction history, etc.

I double checked to see if there is any mistake from my side while I calculate or was that fee for the transactions I did, well, that is not the case here.

After the initial filling, I rechecked all the coins I hold (about 15+ alts), and found that this is not the problem just with one coin, rather there was another.

I again replied to them asking for the solution on 2nd June along with the details of next coin.

I don't understand how much more I need to wait to get answer for my support ticket (#172927)

I have been really patient till now, I don't know what really I can do now.

Tried to contact the mods through the Trollbox till it was closed few days before.

Are you having similar problems? Did you got a reply or found a solution?

And a warning to all those who trade in Poloniex with a decent volume, have a check once a while of your history of transaction.

It has been approximately 2 days and i haven't  got their supports response yet. I accidentally sent BTC to USDT address, the transaction went through but never show up in my exchange wallet. I have no idea what I should be doing and I am nervous if I would lose everything. I really need their support's help at the earliest.

I kind of having a second thought about using Poloniex for trading because support seems to suck when you need it the most.

Same here waiting 2 weeks for  Awaiting Approval and still no replay from support any one know what is going on?

My ticket raised on Poloniex has been already a month and no reply yet.. just in process status.. its a simple withdrawal that got stock on their system, I wonder what is keeping them so long, this is not the same Poloniex customer support that was before, cryptsy is way better in handling some complaints unlike now what Poloniex is doing.

Their ETH withdrawals are having problem today as well...

https://bitcointalk.org/index.php?topic=1963752.0

Which calculating issues are you referring to? After you buy the coins, the total coins after fees does not tally up?

This is a real concern as I consider this as fraud.

I have bought and sold some coins in their platform, and Total coins is < (buy - sell - fees)

And this is not just with a single coin, but 2 of my coins.

Looks like they have problems with ETH deposits too

Well, they have still not replied to me.

I even started a Reddit Link with the following URL: https://www.reddit.com/r/Bitcoin/comments/6gu12f/poloniex_support/ (https://www.reddit.com/r/Bitcoin/comments/6gu12f/poloniex_support/)

Hope this issue gets solved soon  >:(

Almost 7 days and no reply yet. I dont know if my Bitcoins are lost. basically I sent BTC to USDT wallet and need reversals. I gave all information needed in the support ticket. But Poloniex never respond.

My case is of missing coins from their platform. Neither I have deposited into wrong account, or withdrawed to some unknown account. It's like, one second before it was their, and now it is not. I deposited BTC, it received successfully. Bought few coins, and now only some are there, the rest just disappeared. It's been 24+ days, and still no replies from their end!

i wondering that why currently i found several issue regarding poloniex even several months ago i know poloniex as the most trusted exchange but apparently their reputation has slightly decrease because they cannot solved the users issue however most people know poloniex had low respond so contact them several times to get their respond even if necessary submit support ticket to them everyday until they respond your issue

That is a good idea.. I was playing my part of to not un-necessary increase their tickes.. but i guess thats what i am gonna do now.

Contact their support on Reddit:
https://bitcointalk.org/index.php?topic=1968024.msg19597608#msg19597608

Worked for me and others

yeah try contact on reddit maybe this help you to solved your problem  8)

I am still waiting to get my level 3 verification done and it has been weeks.  The withdrawal limits are a joke. 

Well got 1 reply asking whether they should check the pairs or not. Don't know, now how many more days do I have to wait for getting the refunds.

It's been more than a month, and still no solution has been there for my case!

They did have a Dos attack to contend with, but I've also been waiting 3 weeks for a response on verification

It's been 2 months and I have still not received any reply for my ticket #172927

Try to re-send a support ticket to them. Since their mods are moved to help the suppport, i think you should get replied soon.

I have tried creating different support tickets, and that have not yet assigned for the past one month!

I have the same issue, it's been 17 days that I created my ticket and have yet to hear back from them (4.5k NEM which would have been 3ETH back when I sent the coins). Tried through Twitter, Reddit, Support... nothing.

I even created another thread here but nothing yet.

Ticket #273730

As I said before, anyone can have backlog issues but if you're open with your customers they will know where they stand. Their problem is being silent thus they create anxiety and unecessary fear. This is what's hurting their reputation.

Poloniex going as scam

...Days 4  Still wait for ETC deposit.    I finish mine to poloniex wallet.

Poloniex support activity is really going down the drain. Are they still processing tickets or not?

They're still processing tivkets, they have a backlog. And the backlog isn't helped by people posting multiple tickets, which just go into teh queue behind the original ticket.

You could try posting about your problem on the following thread:

https://www.reddit.com/r/BitcoinMarkets/comments/6foeqy/exchange_issues_megathread_poloniex/

Mention all your ticket numbers, and also add the following  /u/mike-poloniex to your comment as it will send a personal message to him

Thanks for the info mate, just posted my 2 months pending ticket, let's see if I get any results.

I sent in support of poloniex requests 2 times, unfortunately my tickets were unanswered. Apparently they maybe have a huge shortage of personnel, or they ignore the messages from users. Although for an organization registered in America, this behavior is very atypical.

Did Anyone get a reply from poloniex within the last month?
Im still waiting for my case to be answered. What more should i do to get my lidt coins back?

More than 2 months and still no replies!

I think Johnny is dead!

https://image.prntscr.com/image/sqR8kKv7SAOB6GesDcX8CQ.png

https://image.prntscr.com/image/_fMTCaD0SrWQXjBh4fQwLQ.png

May the soul rest in peace!

P.S. Support Ticket Filed on May 24th 2017!

I think the number of poloniex support staff is very inadequate.
It is necessary to employ more employees in such a large exchange firm support team. :((

Yea Poloniex is not doing enough to keep their support up. Last ETC transaction took 1 week and guess what a DNotes transaction got missed by the system again who knows how long I must wait now. This is a serious issue and Poloniex needs to hire more support workers asap and fixes their deposits.

Currently, only Bittrex,c-cex and cryptopia are decent exchanges that have good support and are fast.

Well, I broke the silence and again replied to the message, let's see if this will give me some results.

Just keep going buddy and pissed them off on to your replies until they would answer and what the heck for about 2 months support ticket hasnt been answered yet? They do suck now bigtime. Knowing poloniex back in the past their service is smooth and without any problems but on now they are facing lots of issues not only on support problems but also into their deposits and withdrawal processes. If they would continue this then for sure this would be the cause of their fall.

Is there no one from poloniex support grp on this forum or what?

So many fking complaints and no answer....

Once again lesson learned keep your money in personal wallets! Transfer on exchanges for gambling purposes only!

Nice words you have there. It do really sucks that poloniex having no word into these issues arising in the community regarding into their service. Never really keep your money on exchanges if you dont really like to have problems on withdrawing it and you will really experience such thing. It would really be a gamble if you do decide to transfer money on those sites.

If you want to live trade you kinda need the funds on the exchange. Also for margin trades. I hope Bittrex add margin trading soon. Still waiting on my Dnotes has been like 5 days now and some are waiting over a month for their money insane. Why are still 25000 people using it?

I had 12 btc at the fork .. only 0.5 bch was credited
anybody else have this problem?

of course they arent responding to my support tickets
thanks
chance

Poloniex support has been slow for the past few months. I waited 2 months for my missing coins and it is not resolved.

Thats bad. They do only credit a small amount of BCH inspite on having a good number or amount of Bitcoin on your wallet. Their supports really suck bigtime as of now and i dont know whats happening to them why they are very slow on answering on the current issues happening on their service. If this thing would continue im sure people will jump out on other better exchangers.

Even this has not helped!

Poloniex doesn't answer to my support ticket for more then 40 days now :D this is fuckd up

It's a bad and it's so bad, I've had problems with poloniex but I always get responses from poloniex support every single week because my problem persists so for a month I keep waiting for response from poloniex.

poloniex is playing with our patience... I am waiting for 65 days and no sign of a reply. My total savings is in poloniex and can't get it because of account locked. My life is on decision of the last stage whether I continue or end of life. ...

65 days? (Only?? :) ) I waited like half year before they verified my account, but still I went to bittrex before they did it, they answers were only to wait a bit longer...
They have to do something with their suppor ASAP otherwise they will lose much more ppl and money.

I submitted a Poloniex support ticket 38 days ago and sent them three further reminders. The ticket is still showing 'in progress'. I don't know what to do!

Good news, after much long wait, 3 months, received my coins, on poloniex :)

Congratulations mate :)

If you do a little research on Poloniex, you'll really get worried.  The company phone number is voicemail only and the address is just a front.  Go ahead and visit the "office"; there's no Poloniex office there.  The company attorney does not work for the large international firm he claims to work for and never has.  They have never heard of him.  His phone number is disconnected and his license to practice law doesn't exist.  Neither Tristan D'Agosta nor any of the company execs are reachable either.  They have no office number and their personal numbers have been disconnected.  In fact, the personal numbers for all of Tristan D'Agosta's family members have been disconnected as well.  Even the Rutgers department that his mom used to head up has had its number disconnected.  His "best friends" from college claim to have never even heard of him and, interestingly, Tristan is not in a single photo with his "best friends."  For now, I am not concerned because Tristan makes too much money to pack up and take off.  When the US gov't cracks down on exchanges though, don't be surprised if Poloniex goes up in smoke and takes everyone's funds with them.  A legitimate company doesn't use fake lawyers, a fake address and have the phone numbers of everyone with any attachment to the company or its employees disconnected.

There are many concerns about the Poloniex support till now many people support that Poloniex is one of the best exchange where it is listing only legit coins in the exchange. There support is not up to the mark and many people are complaining about their issues.

I have a problem in polo before and it was solved after 28 days.
But that 65 days! that is too long..
I think they need to hire more people to accommodate more customers/users.

It seems today many are experiencing obstacles in using poloniex as option to exchange. I feel, a bit lazy to use it if like this.

I stopped using poloniex couple of months ago because i red lots of people are having problems with that exchange, more problems means more tickets to support and I think that is the reason why they are so slow on dealing with users issues and answering to tickets.

poloniex is best shit====it looks like PAUL VERNON CRYPTSY and BTC-E

I think Poloniex totally dumped their support side.   It's in their best interest to not help people get their coins back as they then become Polo's coins.  It's part of their exit strategy.

Think about it people.  When is the last time you heard of someone actually getting a ticket worked on by Polo's support?

If you still have coins on Polo, get them out of there as quick as you can before it's too late (if it isn't already).

Waiting since 60 days now. The lost 5000 BitShares from my account during a canceled transaction. It's not much money, but anyway. I'm really wondering why people are still using this platform and why the big crypto news sites and blogs don't write about that issue. There are so many people sharing this problem. I mean, its obvious that Polo is either bankrupt or stealing. There is no other explanation.

My warning: If you have coins on Polo, get them out of there as long as you still can!

It is really very bad because for me I am always getting withdrawal with in the specified time only. Till now I never said any support ticket because I am getting paid from them on time.

This #386119 ticket age is 56 day's . Creator of this ticket condition is pathetic. Don't know how much time takes more.

Made wrong transaction on my Polo wallet... Send Eth on EXP by mistake.. 4 month ago they promised to look into the matter.. And than silence...How do you think is there any chance to retrieve my 26 ETH..

Afte rmore that 6 freaking months, no sign from support.
I started withdrawing up to the limit every day, till I am aout now. Never again. Worst experience.

Poloniex SUCK'S
they have many support ticket's to review but still the automated mail will reply you.
when making an account you'll wait forever.
and you do withdrawal's they will fail you = loss coin = loss money = loss trust.

is there any POLONIEX admin or any related to this Exchanger?
you sucks

After 4.5 months they resolved my issue.  Got my 26 ETH back and I'm happy. Anyway it was my fault. Made transaction on my wrong wallet. Let's say it's a lesson for me.