Bitcoin Forum

Economy => Service Discussion => Topic started by: mexicantarget on June 14, 2017, 01:28:11 PM



Title: bitgrail - treating their users like shit
Post by: mexicantarget on June 14, 2017, 01:28:11 PM
So, I discovered a new exchange because I need to get my hands on some XRB, and the logs I'll be pasting below are from the admin.
I haven't participated in the chat, yet, but I find this behavior very unprofessional and shady.
And, of course, I got banned from their chat after posting. (You can see my posts with blue color below)

Quote
IIKHIKMATULLOH: bitgrail scam or no?
[TG] ANTHONYGOZZINI: Give me a reason not to ban you from the chat (why, because a user asked if the exchange is legit or a scam?)
[TG] ANTHONYGOZZINI: IikHikmatulloh I am waiting

Quote
[TG] ANTHONYGOZZINI: If you deposited less than 100, you have lost them, otherwise just wait
[TG] ANTHONYGOZZINI: And learn to read the warning next to the deposit section
Quote
[TG] ANTHONYGOZZINI: Place a sell order
[TG] ANTHONYGOZZINI: Dexiel08 just be patient
[TG] ANTHONYGOZZINI: What are you scared of? (this guy is serious.)
DEXIEL08: i generate my deposit address then its say its aldready pocket but here nothing mria
DEXIEL08: it didnt pocket
DEXIEL08: in my wallet
[TG] ANTHONYGOZZINI: How long did you wait?
[TG]: I have 195 XRB on my deposit, but when I try to place a sales order, it's not enough XRB, why is it so?
[TG] ANTHONYGOZZINI: Turn off Google translate (um, let's assume he'll understand his customer better if he turns off G.T)
DEXIEL08: anthony its 10mins now
[TG] ANTHONYGOZZINI: And? is it too long for you? (wait, you're serious, for real.)
[TG] ANTHONYGOZZINI: Then go here and read: https://bitgrail.com/deposit/XRB
[TG] ANTHONYGOZZINI: Continue and I ban you (what the actual f?!)



DEXIEL08: sorry. thanks.. (poor guy, lol)


There's been even weirder logs, just didn't want to post anything, thought the guy had a bad day, the day I registered, but this happens constantly whenever I check the chat.
I've been a member of their site for like 3 days, and I seriously can't understand what's wrong with that guy. He's very aggressive towards people who ask about site's legitimacy.

I don't deposit more than 0.1 btc per buy I want to do, because of stuff mentioned above.

Just a heads up. No hot wallet is a safe wallet, no matter what anyone claims.
DYOR

thanks for your time, and stay safe


Edits:

lol,

Quote
USER-5766: Hey, ANTHONYGOZZINI. Can I really trust you with my hard earned funds?
USER-5766: I mean by depositing on your exchange
[TG] GREGORST: 5766 why you are asking this?
[TG] GREGORST: We have lot users and we don't need to prove our trust
[TG] GREGORST: 21.78893954 btc exchanged in the last 24 hours
USER-5766: All I can see is how you treat people. Why? Someone asked you if the site is legit and you told him you'll ban him. As you claim this is a trollbox and you're the admin of a site which has a -trollbox- and you want to ban them for such questions? Is your site really safe? Can you see why I am asking you if I can entrust a person like yourself with my earned funds?
[TG] GREGORST: o my god
[TG] THEBOMBER: user 5766, anthony is my admin and he help me a lot with ticket and chat
[TG] THEBOMBER: is not easy to manage all users of a new brand exchnage that ask every hours same questions
[TG] THEBOMBER: please, try to understand
[TG] ANTHONYGOZZINI: I didn't tell you I ban you. But coming here and saying "is it scam" is not nice at all
[TG] GREGORST: USer 5766, please say to me where you read "you will be banned", this site is really safe, i get that you are new and you want trust but this is an "everyday" situation.
USER-5766: "IIKHIKMATULLOH: bitgrail scam or no? [TG] ANTHONYGOZZINI: Give me a reason not to ban you from the chat [TG] ANTHONYGOZZINI: IikHikmatulloh I am waiting" - this guy asked if the site is a legit site or a scam and you told him you'll ban him if he doesn't give you a reason
[TG] GREGORST: Why are you doing this? Do you want to deposit here, we are trusted, do you want to complain and create problems? Go to other site.
[TG] THEBOMBER: user 5766, you think the trollbox of bitgrail is the better place to ask if bitgrail is scam? (no, that's why I'm making this post on bitcointalk right now, so more people discuss about your service and the way your treat your users.)



That's a good reason why you should trust an exchange, I guess. 22 btc vol in 24 hours, admin helps support reply.



Title: Re: bitgrail
Post by: TheBomber999 on June 14, 2017, 02:21:32 PM
First: I'm the owner of BitGrail.

Second: Anthony is Chat admin and help many users via tickets and in trollbox.



Stupid question like "is bitgrail scam" in bitgrial trollbox will cause ban.

Nothing to add. :)


Title: Re: bitgrail
Post by: mexicantarget on June 14, 2017, 02:26:24 PM
First: I'm the owner of BitGrail.

Second: Anthony is Chat admin and help many users via tickets and in trollbox.



Stupid question like "is bitgrail scam" in bitgrial trollbox will cause ban.

Nothing to add. :)
Not sure who is what, or whatever, but having "chat admins" who're a**holes, wont take your far. ref: anthony guy.

Take this piece of advice from someone who runs a site with a trollbox which has 70k sessions per day and 250k registered users.

"stupid question", meh, anyway. Person asked about your site's legitimacy and you tell him he'll get banned if he doesn't give you a good reason why he asked that. Feel the irony?

Wish you good luck, now I'm sure I wont use your service ever again.

EDIT:

Holy s*.
Just saw your bitcointalk signature, "exchange owner". You boosted such confidence right now, lol

Quote
You either die a developer, or live long enough to see yourself become the scammer.
O muori da programmatore, o vivi tanto a lungo da diventare uno scammer.


Title: Re: bitgrail
Post by: gregory021998 on June 14, 2017, 02:29:10 PM
First: I'm the owner of BitGrail.

Second: Anthony is Chat admin and help many users via tickets and in trollbox.



Stupid question like "is bitgrail scam" in bitgrial trollbox will cause ban.

Nothing to add. :)
Not sure who is what, or whatever, but having "chat admins" who're a**holes, wont take your far. ref: anthony guy.

Take this piece of advice from someone who runs a site with a trollbox which has 70k sessions per day and 250k registered users.

"stupid question", meh, anyway. Person asked about your site's legitimacy and you tell him he'll get banned if he doesn't give you a good reason why he asked that. Feel the irony?

Wish you good luck, now I'm sure I wont use your service ever again.


Are you kidding me? Initially i thought you were a troll.
You can't ask about trust in a TROLLBOX.

Take this piece of advice from someone who runs a site with a trollbox which has 70k sessions per day and 250k registered users.



Title: Re: bitgrail
Post by: TheBomber999 on June 14, 2017, 02:30:03 PM
First: I'm the owner of BitGrail.

Second: Anthony is Chat admin and help many users via tickets and in trollbox.



Stupid question like "is bitgrail scam" in bitgrial trollbox will cause ban.

Nothing to add. :)
Not sure who is what, or whatever, but having "chat admins" who're a**holes, wont take your far. ref: anthony guy.

Take this piece of advice from someone who runs a site with a trollbox which has 70k sessions per day and 250k registered users.

"stupid question", meh, anyway. Person asked about your site's legitimacy and you tell him he'll get banned if he doesn't give you a good reason why he asked that. Feel the irony?

Wish you good luck, now I'm sure I wont use your service ever again.

EDIT:

Holy s*.
Just saw your title, "exchange owner".
Quote
You either die a developer, or live long enough to see yourself become the scammer.
O muori da programmatore, o vivi tanto a lungo da diventare uno scammer.




No metter, you can use many other exchange.
Thank you for your time :)


Title: Re: bitgrail
Post by: mexicantarget on June 14, 2017, 02:31:08 PM
First: I'm the owner of BitGrail.

Second: Anthony is Chat admin and help many users via tickets and in trollbox.



Stupid question like "is bitgrail scam" in bitgrial trollbox will cause ban.

Nothing to add. :)
Not sure who is what, or whatever, but having "chat admins" who're a**holes, wont take your far. ref: anthony guy.

Take this piece of advice from someone who runs a site with a trollbox which has 70k sessions per day and 250k registered users.

"stupid question", meh, anyway. Person asked about your site's legitimacy and you tell him he'll get banned if he doesn't give you a good reason why he asked that. Feel the irony?

Wish you good luck, now I'm sure I wont use your service ever again.


Are you kidding me? Initially i thought you were a troll.
You can't ask about trust in a TROLLBOX.

Take this piece of advice from someone who runs a site with a trollbox which has 70k sessions per day and 250k registered users.

Have i to clap my hands? In the trollbox no one will be serious, lol
hahah, are you serious?

Quote
You can't ask about trust in a TROLLBOX.

Anyway, kids, mex has to do some work, lol.

Have a good day


Title: Re: bitgrail - treating their users like shit
Post by: mexicantarget on June 14, 2017, 02:36:15 PM
One more thing, folks. 1/4 of your XRB volume is from my own buys.

You should know better how to treat a customer. ;)

Long live bittrex. I encourage everyone withdraw their coins to bittrex when they add XRB, it'll be amazing.
I've already withdrawn the coins I got from this exchange to my personal wallet. Don't want to risk it.


Title: Re: bitgrail - treating their users like shit
Post by: TheBomber999 on June 14, 2017, 02:37:49 PM
One more thing, folks. 1/4 of your XRB volume is from my own buys.

You should know better how to treat a customer. ;)

Long live bittrex. I encourage everyone withdraw their coins to bittrex when they add XRB, it'll be amazing.

So, you made 1/4 of volume and ask in trollbox if we are safe exchange?   ;)


Title: Re: bitgrail - treating their users like shit
Post by: mexicantarget on June 14, 2017, 02:41:49 PM
One more thing, folks. 1/4 of your XRB volume is from my own buys.

You should know better how to treat a customer. ;)

Long live bittrex. I encourage everyone withdraw their coins to bittrex when they add XRB, it'll be amazing.

So, you made 1/4 of volume and ask in trollbox if we are safe exchange?   ;)
Please stop the lowlife game of putting words in my mouth. I didn't even care if your exchange was legit or not, until I saw that guy asking about your site's legitimacy, and your "chat admin" told him he'll ban him.

That guy asked first, then I asked, after he prob got banned.

edit:

CTRL F: IIKHIKMATULLOH


Title: Re: bitgrail - treating their users like shit
Post by: TheBomber999 on June 14, 2017, 02:45:29 PM
One more thing, folks. 1/4 of your XRB volume is from my own buys.

You should know better how to treat a customer. ;)

Long live bittrex. I encourage everyone withdraw their coins to bittrex when they add XRB, it'll be amazing.

So, you made 1/4 of volume and ask in trollbox if we are safe exchange?   ;)
Please stop the lowlife game of putting words in my mouth. I didn't even care if your exchange was legit or not, until I saw that guy asking about your site's legitimacy, and your "chat admin" told him he'll ban him.

That guy asked first, then I asked, after he prob got banned.

Tony is a little bit rude, true.
But currently i can't do many support.

I need to put my attentions on bitgrail development, and coin security.

Tony is not perfect but trust me, he help me so much :)


Title: Re: bitgrail - treating their users like shit
Post by: mexicantarget on June 14, 2017, 02:48:48 PM
One more thing, folks. 1/4 of your XRB volume is from my own buys.

You should know better how to treat a customer. ;)

Long live bittrex. I encourage everyone withdraw their coins to bittrex when they add XRB, it'll be amazing.

So, you made 1/4 of volume and ask in trollbox if we are safe exchange?   ;)
Please stop the lowlife game of putting words in my mouth. I didn't even care if your exchange was legit or not, until I saw that guy asking about your site's legitimacy, and your "chat admin" told him he'll ban him.

That guy asked first, then I asked, after he prob got banned.

Tony is a little bit rude, true.
But currently i can't do many support.

I need to put my attentions on bitgrail development, and coin security.

Tony is not perfect but trust me, he help me so much :)
Your business, your rules, totally respectable.
But having someone treat users the way that guy does, is not acceptable.

Anyway, wish you good luck with development and such.


Title: Re: bitgrail - treating their users like shit
Post by: jamesmarkx on June 15, 2017, 01:12:18 PM
bitgrail is the most trusted xrb exchange with perfect support team, if they ban few trolls from chat, that doesnt change anything in their legitimacy...long live bitgrail oh and wait i remember i introduced you to mercatox, you can still use it if you want its full of bugs  ;D


Title: Re: bitgrail - treating their users like shit
Post by: theflashakaberry on July 23, 2017, 05:21:00 PM


Update July 23, 2017. It become more worst than ever before. Now they are freezing user accounts and locking their funds. You cant withdraw your money if it is locked and also they are deleting frozen accounts now. Any critic in trollbox will get banned instantly if you open a support ticket and ask question also will get account freeze after few days account will get deleted. Apparently you lose funds and your account will never exist once it deleted. Beware of bitgrail If you have funds in bitgrail withdraw immediately.



Title: Re: bitgrail - treating their users like shit
Post by: TheBomber999 on July 24, 2017, 04:32:00 PM


Update July 23, 2017. It become more worst than ever before. Now they are freezing user accounts and locking their funds. You cant withdraw your money if it is locked and also they are deleting frozen accounts now. Any critic in trollbox will get banned instantly if you open a support ticket and ask question also will get account freeze after few days account will get deleted. Apparently you lose funds and your account will never exist once it deleted. Beware of bitgrail If you have funds in bitgrail withdraw immediately.



Like I say on twitter yesterday

https://twitter.com/bomberfrancy/status/889030037785255938

If your account was deleted, you can do 2 + 2


Title: Re: bitgrail - treating their users like shit
Post by: LeGaulois on July 24, 2017, 05:02:20 PM
Calling a site "scam" without trying to talk with the support for trying to resolve the problem (if there is one) is a little rude...
Sometimes you may misunderstand something within the site, and they will explain you. Or it can get a technical issue, in this case, people just need to wait until it's resolved. But the most important is trying to understand what is the reason and there is no need to not polite or fast to judge.


Title: Re: bitgrail
Post by: SirLancelot on July 25, 2017, 07:22:39 PM
First: I'm the owner of BitGrail.

Second: Anthony is Chat admin and help many users via tickets and in trollbox.



Stupid question like "is bitgrail scam" in bitgrial trollbox will cause ban.

Nothing to add. :)
Hey Mr. Admin, it is time you and your staff better learn some manners and gain some patience as you are into an online business.
What was the harm in someone asking you a question ?
You should try to make the person understand if you are legitimate.


Title: Re: bitgrail
Post by: TheBomber999 on July 25, 2017, 09:25:31 PM
First: I'm the owner of BitGrail.

Second: Anthony is Chat admin and help many users via tickets and in trollbox.



Stupid question like "is bitgrail scam" in bitgrial trollbox will cause ban.

Nothing to add. :)
Hey Mr. Admin, it is time you and your staff better learn some manners and gain some patience as you are into an online business.
What was the harm in someone asking you a question ?
You should try to make the person understand if you are legitimate.

I prefer to make it understand through my work and not my words


Title: Re: bitgrail - treating their users like shit
Post by: Loco Motive on August 06, 2017, 08:34:26 PM
You guys have no actual clue of what a part of this community can be like. XRB got delisted from Cryptopia just because of it; they were sending death threats to them for a deposit delay...
You'll never have any issue if you ask politely and/or have any clue about blocks/confirmation times.


Title: Re: bitgrail - treating their users like shit
Post by: ApocalypseNow on August 08, 2017, 06:37:47 AM
You guys have no actual clue of what a part of this community can be like. XRB got delisted from Cryptopia just because of it; they were sending death threats to them for a deposit delay...
You'll never have any issue if you ask politely and/or have any clue about blocks/confirmation times.


I remember that. The XRB is community is very toxic. Most of them are Indonesians. It's so funny when it got delisted. They are just putting a bad image on raiblocks.


Title: Re: bitgrail - treating their users like shit
Post by: Feandra on December 15, 2017, 02:01:01 AM
Came across this thread via Google search results after experiencing registration difficulties. I'm certainly glad that this showed up in the first page of results; it's painfully obvious that the ownership of this exchange is incompetent. While possibly technically able to manage the site, their presence and response in this thread clearly advertises absolute ignorance of business management. In short, it sounds like a service run by teenagers for teenagers. This is not to disparage teenagers, but to highlight their obvious lack of maturity. Thank you, bitgrail, for saving me the liability of doing business with your site.


Title: Re: bitgrail - treating their users like shit
Post by: mexicantarget on December 17, 2017, 12:29:04 AM
Bitgrail, my 18 & 0.22XX BTC withdraw has been disappeared from withdraw page.
My balance is 0.

You're threatening that you'll ban me if I ask for my money 1 more time? Are you fucking serious?
You gonna ban me if I ask where's my $350k?


Title: Re: bitgrail - treating their users like shit
Post by: TheBomber999 on December 17, 2017, 12:33:44 AM
Bitgrail, my 18 & 0.22XX BTC withdraw has been disappeared from withdraw page.
My balance is 0.

You're threatening that you'll ban me if I ask for my money 1 more time? Are you fucking serious?
You gonna ban me if I ask where's my $350k?

350k $ require more check by us and are not istant, sorry :)


Title: Re: bitgrail - treating their users like shit
Post by: mexicantarget on December 17, 2017, 12:36:07 AM
Bitgrail, my 18 & 0.22XX BTC withdraw has been disappeared from withdraw page.
My balance is 0.

You're threatening that you'll ban me if I ask for my money 1 more time? Are you fucking serious?
You gonna ban me if I ask where's my $350k?

350k $ require more check by us and are not istant, sorry :)
Thank you for your attention.


Title: Re: bitgrail - treating their users like shit
Post by: louie04 on December 19, 2017, 01:01:55 PM
if i deposite 80xrb and exchange to btc can i widraw my funds instantly direct to my wallet on coins.ph??


Title: Re: bitgrail - treating their users like shit
Post by: Guzztsar on December 19, 2017, 01:29:10 PM
if i deposite 80xrb and exchange to btc can i widraw my funds instantly direct to my wallet on coins.ph??
The minimum amount of Mrai that you can deposit is 100, otherwise you'll lost your coins.

Quote
Warning!
Don't send less than 100 Mrai!
Due to antispam policy, XRB deposits less than 100 Mrai won't be accepted by our wallet and therefore they won't be added on your acount
Furthermore, those deposits won't return back on the old wallet, becoming unavoidably lost
All deposits less than 1000 Mrai will have 5 Mrai fee charged on the deposit.
https://bitgrail.com/deposit/XRB


Title: Re: bitgrail - treating their users like shit
Post by: gopnik on December 29, 2017, 05:42:52 AM
Bitgrail, my 18 & 0.22XX BTC withdraw has been disappeared from withdraw page.
My balance is 0.

You're threatening that you'll ban me if I ask for my money 1 more time? Are you fucking serious?
You gonna ban me if I ask where's my $350k?

350k $ require more check by us and are not istant, sorry :)



@TheBomber999

Hello

not here to take part into this argument, but just to let you and the community know that after opening an account to trade some XRB, i found out too late it that i have to verify to withdraw and that it is actually impossible to verify with your exchange. As a result i find myself in a quite uncomfortable situation.

Reason is that it is impossible to load supporting documents into your system without getting some random error messages such like
"must send all required document", "Jpg and png file sonly" or "please try again later" etc

It's been several days and impossible to make any progress; i tried creating another account to see if it would make any difference, tried many different files in different size and formats but still the same old error messages

As a consequence i got funds locked into my Bitgrail account and unable to withdraw because of its "unverified" status.
It is written that it should be possible to withdraw as much as 0.5BTC a day without being verified though.

In any case my guess is that it would probably take weeks before you verify any account anyway, so you should not let people make deposits when unverified or at the minimum clearly disclose during registration that funds will be locked until verification

So please do something about it, because it is clearly an uneasy situation for me and probably many others in the same situation as i need these funds for my business


Also on another note, i think you should add a 2FA password when opening a trading session, like the one found on Gatehub.net
That would probably have avoided the unfortunate problem discussed earlier in this conversation

Grazie! :P











Title: Re: bitgrail - treating their users like shit
Post by: gopnik on December 29, 2017, 06:04:06 AM
https://twitter.com/BitGrail/status/946571431797813249

As you can imagine, a lot of new users are joining Bitgrail every day,
this is causing some delays (like for verification and support tickets). Please be patient


Well this is the copy past message posted on bitgrail.com, i would have expected a more elaborate answer to the different questions on this forum as this goes well beyond my personal situation

Furthermore i'm afraid patience won't help to solve the problem as there obvioulsy is a technical problem with your system that doesn't allow people to submit for verification and that urgently needs to be fixed


EDIT: i finally succeeded uploading documents a little while after posting on the forum; not sure what happened


Title: Re: bitgrail - treating their users like shit
Post by: burnedbyfees on January 02, 2018, 08:28:43 PM
I just came here to post this, and found others saying the same thing.


Not only are they not competent enough to run more than one node, despite the fact that the Raiblocks team offered to walk them through it, they have an extremely bad attitude. I asked politely enough why my withdrawal from 6am is not even shown as processing, and why my support ticket is unanswered and got crap and attitude for "not reading what we wrote" from a mod.

 I pointed out he was acting unprofessional and childish and he may have forgotten we're customers and got banned. Then there was the public Twitter spat with the Raiblocks devs. I do not hold out hope for seeing my XRB at this rate, bad exchange, bad people. Wait for a better exchange, do not buy here, you've been warned.

I will update if anyone ever answers my ticket, but by the attitude of the BitGrail team and other things I've read I think they'll just keep my XRB and blame it on the node bug. I'll also provide screenshots later.





Title: Re: bitgrail
Post by: burnedbyfees on January 02, 2018, 08:40:07 PM
We really like these users in the trollbox. Every day we have users like that... Lots of warning are put on the site about NOT talking about deposit/withdrawal and trust in the trollbox. And what did you do? The exact opposite. You deserved it. We don't need you on bitgrail, bitgrail has its loyal users. Goodbye.


Open a ticket and you will have you an answer to your question.

Asking in the trollbox is "How to kill myself"

I see the "we're too popular to be polite and professional" attitude comes straight from the top.


Title: Re: bitgrail - treating their users like shit
Post by: StinkyLover on January 21, 2018, 05:00:35 AM
This twitter search (bitgrail verification) will tell you all you need to know about how BitGrail treat their customers. They're actually worse than Cryptsy (remember them)?

https://twitter.com/search?q=bitgrail%20verification&src=typd

Not one reply, update, or even acknowledgement from BitGrail...

LOL! Crypto customer service at it's absolute best. You couldn't make it up! Roll over YoBit, there's a new kid in town!

 :D


Title: Re: bitgrail - treating their users like shit
Post by: mithunrazu on January 27, 2018, 02:14:01 PM
If anyone wanna close one's Bitgrail account without verifying account then how to get one's bitgrail wallet balance.


Title: Re: bitgrail - treating their users like shit
Post by: endi17 on January 30, 2018, 01:18:52 PM
I have submitted for an account verificaon for about 1 week ago. Opened tickets and no responce what should i do?


Title: Re: bitgrail - treating their users like shit
Post by: Provizor-071 on February 01, 2018, 11:32:16 AM
That's horrible!!! I wanted to get my XRB out with bitgrail, but it turned out that my country (Ukraine) is not available for verification! It's just some kind of fraud !! And what should I do now? Nobody warned me about anything when I started my bitcoins on this exchange! Urgently give me all my money !!


Title: Re: bitgrail - treating their users like shit
Post by: burnedbyfees on February 02, 2018, 03:33:08 PM
Now the owner of the exchange is making veiled threats to his own customers daring them to reveal their identity by getting verified.  ;D

Lel, glad I didn't keep my XRB in this shithole joke of an exchange.


Title: Re: bitgrail - treating their users like shit
Post by: TryNinja on February 02, 2018, 08:30:39 PM
That's horrible!!! I wanted to get my XRB out with bitgrail, but it turned out that my country (Ukraine) is not available for verification! It's just some kind of fraud !! And what should I do now? Nobody warned me about anything when I started my bitcoins on this exchange! Urgently give me all my money !!
If your country isn't present, just don't select anything.

From BitGrail's CEO:
Quote
About the "Country select"
Have you seen that it is not a mandatory field?
If your country is not present, do not select it, simple.
https://twitter.com/bomberfrancy/status/958998057668038662


Title: Re: bitgrail - treating their users like shit
Post by: MarkusK2018 on February 06, 2018, 06:34:46 PM
Francesco Firano and his partner Andrea Davoli (owner of Bitgrail company) both of Florence, Italy have frozen my Bitgrail account (cannot make any withdrawn) with the excuse of their "Account Verification".
I sent all the required documents but had no answer since long time.
In case of not receiving any reply within 24 hours I will place my legal complaint to Italian Police so to proceed with a legal investigation and the seize of Bitgrail company

Italian traslate:
Francesco Firano e il suo socio Andrea Davoli entrambi di Firenze da diverse settimane hanno congelato anche il mio account con la scusa dell'Account Verification.

Da tempo mandai tutti i documenti richiesti ma da loro non c'è stata nessuna risposta.

Nel caso non avessi risposta entro 24 ore presenterò una denuncia ai carabinieri di Firenze affinché possano procedere con le indagini del caso e con il sequestro dell'attività Bitgrail.


Title: Re: bitgrail
Post by: SweetHodler on February 07, 2018, 09:02:20 AM
First: I'm the owner of BitGrail.

Second: Anthony is Chat admin and help many users via tickets and in trollbox.



Stupid question like "is bitgrail scam" in bitgrial trollbox will cause ban.

Nothing to add. :)

Hello, I have a question and I would not bug you with it since you are the owner but your support is not answering me. I have submitted all of the needed documents in order to fully verify my account so I can actually withdraw some coins. I have opened a ticket but your support did not answer it. Can you help me please to speed up this process a little bit because I kind of want to make some trades.

Appreciate it, cheers


Title: Re: bitgrail - treating their users like shit
Post by: mexicantarget on February 10, 2018, 12:05:35 AM
This is the end for bitgrail.

Quote
02 / 09 / 2018 21:30 UTC
Important notice
Bitgrail S.r.l. Informs its users that internal checks revealed unauthorized transactions which led to a 17 million Nano shortfall, an amount forming part of the wallet managed by Bitgrail S.r.l.

Today a charge about those fraudulent activities has been submitted to the competent authorities and now is under police investigation.

We inform you that the other currencies have not been involved.

In order to conduct further verifications, all the activities will be temporarily suspended (including withdrawals and deposits). This procedure is indispensable for users security.

We do offer our full and sincerest apologies to our customers and to whom has been involved into the illegal transfers of Nano occurred on our platform.

Other announcements will be released shortly.

Thank you for your attention.

Bitgrail owner's signature on bitcointalk:

You either die a developer, or live long enough to see yourself become the scammer.


Title: Re: bitgrail - treating their users like shit
Post by: Wolf Rainer on February 10, 2018, 12:27:42 AM
Bitgrail scammer confirmed.

From Nano team:

Official Statement Regarding BitGrail Insolvency
On February 8th, 2018, the Nano Core team was informed by Francesco “The Bomber” Firano — owner and operator of the BitGrail exchange — of a loss from the BitGrail wallet. Our team promptly contacted law enforcement and we are fully cooperating with law enforcement on this matter.

From our own preliminary investigation, no double spending was detected on the ledger and we have no reason to believe the loss was due to an issue in the Nano protocol. The problems appear to be related to BitGrail’s software.

We had no knowledge of BitGrail’s insolvency prior to February 8th.

In our conversation yesterday (which you can find attached here, this link has been edited to redact a private email.), Firano informed us of missing funds from BitGrail’s wallet. An option suggested by Firano was to modify the ledger in order to cover his losses — which is not possible, nor is it a direction we would ever pursue.

BitGrail is an independent business and Nano is not responsible for the way Firano or BitGrail conduct their business. We have no visibility into the BitGrail organization, nor do we have control over how they operate.

We now have sufficient reason to believe that Firano has been misleading the Nano Core Team and the community regarding the solvency of the BitGrail exchange for a significant period of time.

We will not be responding to individual posts or accusations by Firano regarding this situation. We are preparing all information we have on the matter such as blockchain entries, screenshots, and chat logs and presenting them to law enforcement.

Please refer to our Twitter account @nanocurrency for future links to official statements.


https://medium.com/@nanocurrency/official-statement-regrading-bitgrail-insolvency-ed4422bf274b

This is the owner of Bitgrail https://bitcointalk.org/index.php?action=profile;u=330503


Title: Re: bitgrail - treating their users like shit
Post by: Devss on February 10, 2018, 12:37:09 AM
 :'(  I have lost so much in bitgrail.


Title: Re: bitgrail - treating their users like shit
Post by: lutche on February 10, 2018, 01:18:23 AM
It seems that the mexicantarget was right after all, the robbery was done and now nothing can be done. sit and cry those who left their XRB backgrounds on BitGrail, or rather, put those bastards in jail.


Title: Re: bitgrail - treating their users like shit
Post by: Daddy33 on February 10, 2018, 03:21:22 AM
I hope we will get him. https://www.reddit.com/r/nanocurrency/comments/7wiimg/the_stolen_nanos_are_on_mercatox_and_they_can/


Title: Re: bitgrail - treating their users like shit
Post by: GavilanBit on February 10, 2018, 06:01:17 AM
Well, when i saw this post i believed totally in Mexicantarget, because 1) He has a good reputation, runs wonderfull sites, treats his customers great. and 2) i had problems when trying to communicate with Bitgrail´s admins. They mistreted me, as mistreted many customers.

Now the truth is heavy, The Bomber and his crew "lost" 17M Nano... so, they are not just arrogant people, they are, either way, scammers or useless incompetent guys that lost a lot of peoples money.

I reallly hope they pay for this, in any form.



Title: Re: bitgrail - treating their users like shit
Post by: burnedbyfees on February 10, 2018, 07:26:21 AM
I'm gonna call it, they stole it, they weren't hacked.

I got very bad vibes from these people during any interactions. They are very rude and had no respect for their customers or Nano, exactly the type of people who would help themselves to other people's money.

I hope the funds can be seized on Mercatox and returned.


Title: Re: bitgrail - treating their users like shit
Post by: figmentofmyass on February 10, 2018, 10:09:20 AM
I'm gonna call it, they stole it, they weren't hacked.

I got very bad vibes from these people during any interactions. They are very rude and had no respect for their customers or Nano, exactly the type of people who would help themselves to other people's money.

after the XRB snafu in january, i was already half expecting an exit scam. adding mandatory KYC (to withdraw anything) with no notice a couple weeks ago smelled fishy as hell too. i wish i could say i'm surprised. i missed out on a lot of XRB action because i was unwilling to touch bitgrail or mercatox. they are both incompetent at best, scammers at worst.

Bitgrail owner's signature on bitcointalk:

You either die a developer, or live long enough to see yourself become the scammer.

interesting... :o



Title: Re: bitgrail - treating their users like shit
Post by: burnedbyfees on February 10, 2018, 10:26:59 AM
I'm gonna call it, they stole it, they weren't hacked.

I got very bad vibes from these people during any interactions. They are very rude and had no respect for their customers or Nano, exactly the type of people who would help themselves to other people's money.

after the XRB snafu in january, i was already half expecting an exit scam. adding mandatory KYC (to withdraw anything) with no notice a couple weeks ago smelled fishy as hell too. i wish i could say i'm surprised. i missed out on a lot of XRB action because i was unwilling to touch bitgrail or mercatox. they are both incompetent at best, scammers at worst.

Bitgrail owner's signature on bitcointalk:

You either die a developer, or live long enough to see yourself become the scammer.

interesting... :o



Yes, it was fishy.

In retrospect it looks like this was a delaying tactic to stop people learning there wasn't enough XRB left on the exchange to cover withdrawals.

By making it as difficult as possible for people to access their funds they could keep it going a while longer. They didn't give a shit about KYC, it was just a plausible excuse.


Title: Re: bitgrail - treating their users like shit
Post by: stclair on February 10, 2018, 12:07:03 PM
It's so obvious... He was "borrowing" peoples xrbs on his site taking them to another exchange and using the funds to make money via trading but got caught in the crash. He was trying to delay until the market was starting to going up but didn't make it because the community exposed him... He's just a fool. Young greedy person. We can all learn a lesson from his stupidity.


Title: Re: bitgrail - treating their users like shit
Post by: Nivir on February 10, 2018, 01:13:27 PM
Wtf! A friend of mine just lost worth $10,000 at Bitgrail. It was getting popular because of XRB I guess but because I am busy lately I avoided the same scenario. Just now I am looking for reviews here and all are negative regarding this exchange. I feel sad on the victims.


Title: Re: bitgrail - treating their users like shit
Post by: alyssa85 on February 10, 2018, 01:49:39 PM
It looks like they are completely insolvent, so the only recourse is maybe getting the regulators involved to freeze assets so whatever remains can be redistributed.

There is a huge thread on reddit about it:

https://www.reddit.com/r/CryptoCurrency/comments/7wh2a1/bitgrail_got_hacked_and_is_insolvent/

Looks like loads of people got burnt.


Title: Re: bitgrail - treating their users like shit
Post by: bratko99 on February 10, 2018, 02:08:58 PM
Just heard about that hack.
17m XRBs? Come on.. And they are blaming the coin now? I guess operating an exchange isn't for them.


Title: Re: bitgrail - treating their users like shit
Post by: asere on February 13, 2018, 03:14:45 PM
Withdrawal fees will propably pay for their losses.

I only have 113 COSS = 68USDT in the account and when trying to withdraw they it says 'Flat fee: - 65 !!!!!!

Thats more than half!!!!

THIEVES


Title: Re: bitgrail - treating their users like shit
Post by: bardio808 on February 13, 2018, 09:48:10 PM
I've checked my wallet on the exchange and all my XRBs are there.
Is that means my wallet is not hacked and i got a chance to withdraw later?


Title: Re: bitgrail - treating their users like shit
Post by: TryNinja on February 13, 2018, 10:58:52 PM
I've checked my wallet on the exchange and all my XRBs are there.
Is that means my wallet is not hacked and i got a chance to withdraw later?
Those are just numbers in a database. IIRC, Raiblocks has less than 4m XRB/Nano in their wallet and they owe their users ~17m. I heard some people saying that MAYBE everyone should receive 20% to 25% of the owned coins back. But it's only a possibility and the risk of not getting anything is high.


Title: Re: bitgrail - treating their users like shit
Post by: bitcoin revo on February 14, 2018, 02:55:24 AM
What an absolute cunt. If you check the chat logs between Bomber and the Nano team, the guy's inability to take responsibility nor to see 2 feet in logic becomes apparent. He tries to get the devs to either fork or pull the nano and cover his sorry ass for him, and ultimately tries to threaten them:

Quote
Due to an xrb bug that caused the node to crash,  the attackers forced the system to get double payments for which we have no trace of time due to another bug in xrb offcial explorer.We will say that the devs refuse to cooperate despite the proposed solutions.

"Proposed solutions", neither of which are feasible.


Title: Re: bitgrail - treating their users like shit
Post by: sgk on February 14, 2018, 03:59:01 AM
...

This is the owner of Bitgrail https://bitcointalk.org/index.php?action=profile;u=330503

LOL, see the irony: his last post on the forum was this one:

https://i.imgur.com/JOmHJLa.png

P.S.: "BigRail"  <--- that made me chuckle!  ;D


Title: Re: bitgrail - treating their users like shit
Post by: Ryder100 on February 14, 2018, 11:22:27 AM
Have people read this owner of bitgrails signature on his profile?  IT says:

"You either die a developer, or live long enough to see yourself become the scammer.
O muori da programmatore, o vivi tanto a lungo da diventare uno scammer."


Title: Re: bitgrail - treating their users like shit
Post by: Potato Chips on February 14, 2018, 02:10:34 PM
Update from bitgrail regarding the missing funds: https://bitgrail.com/news (It's not in english so you have to rely on google translate  :-\)

It seems like bitgrail is uselessly trying to turn the tables by accusing the nano team instead  ::)

Also, Here's an excerpt from the interview conducted by cointelegraph:

CT: Do you expect to find a refund solution for the customers, even if the Nano team decides not to cooperate?

FF: No, it's impossible to refund the stolen amount.

Condolences!!


Title: Re: bitgrail - treating their users like shit
Post by: sgk on February 14, 2018, 02:27:13 PM
Have people read this owner of bitgrails signature on his profile?  IT says:

"You either die a developer, or live long enough to see yourself become the scammer.
O muori da programmatore, o vivi tanto a lungo da diventare uno scammer."

Haha....   guess he left the bread crumbs everywhere, we were just blind enough to see it  ;D


Title: Re: bitgrail - treating their users like shit
Post by: SweetHodler on February 16, 2018, 08:16:18 AM
is there any possibility altho  small that we will get our funds back anytime in the future? Or is it just done forever and there is no hope left?


Title: Re: bitgrail - treating their users like shit
Post by: bardio808 on February 16, 2018, 01:08:47 PM
is there any possibility altho  small that we will get our funds back anytime in the future? Or is it just done forever and there is no hope left?

According to best practice of this market absolutely no chance.


Title: Re: bitgrail - treating their users like shit
Post by: Lanatsa on February 16, 2018, 03:47:30 PM
Update from bitgrail regarding the missing funds: https://bitgrail.com/news (It's not in english so you have to rely on google translate  :-\)

It seems like bitgrail is uselessly trying to turn the tables by accusing the nano team instead  ::)

Also, Here's an excerpt from the interview conducted by cointelegraph:

CT: Do you expect to find a refund solution for the customers, even if the Nano team decides not to cooperate?

FF: No, it's impossible to refund the stolen amount.

Condolences!!
Basing on those words then users who do lose up money would be ready on the possible thing might happen ahead which they do already tell about on their decision on refund matter which isnt possible. Its not surprising yet they are already turning the blame into nano-team itself which we can really assume that they dont have any intentions specially on refunding matters.


Title: Re: bitgrail - treating their users like shit
Post by: npredtorch on February 17, 2018, 03:05:11 AM
is there any possibility altho  small that we will get our funds back anytime in the future? Or is it just done forever and there is no hope left?

According to best practice of this market absolutely no chance.

So far so ... good bad.
Both side didn't agree on a thing since this hacking began. Nobody knew how did it end up like this. Well, what I'm sure of is it's either ShapiroFraud or FiranoFraud.
From the "Colin LeMahieu sleeping" up to the bitgrail hacking, Nano (XRB) sure do have a rough path.

NEM hacking < XRB hacking


Title: Re: bitgrail - treating their users like shit
Post by: mexicantarget on February 17, 2018, 12:33:20 PM
It looks like they are completely insolvent, so the only recourse is maybe getting the regulators involved to freeze assets so whatever remains can be redistributed.

There is a huge thread on reddit about it:

https://www.reddit.com/r/CryptoCurrency/comments/7wh2a1/bitgrail_got_hacked_and_is_insolvent/

Looks like loads of people got burnt.
XRB devs are big time scammers.
They wont rollback a decentralized coin.

Shame on you. SHAME ON YOU.


Title: Re: bitgrail - treating their users like shit
Post by: UsernameBitcoin on February 17, 2018, 02:14:37 PM
What is the solution to these exchanges getting hacked again and again?

How can we avoid these exchanges which can get hacked?

Whose fault was this? Bitgrail or the Nano team?


Title: Re: bitgrail - treating their users like shit
Post by: sgk on February 17, 2018, 02:37:23 PM
What is the solution to these exchanges getting hacked again and again?

How can we avoid these exchanges which can get hacked?

-snip-

Ahmm...  decentralised exchanges... something something ...ahmmm


Title: Re: bitgrail - treating their users like shit
Post by: mexicantarget on February 17, 2018, 07:43:02 PM
What is the solution to these exchanges getting hacked again and again?

How can we avoid these exchanges which can get hacked?

Whose fault was this? Bitgrail or the Nano team?
Like sgk said, the only way to avoid a centralized middleman is to use DEX


Title: Re: bitgrail - treating their users like shit
Post by: japakar on February 18, 2018, 09:29:43 PM
Hah thats funny, I for some stupid reason thought Bitgrail would be responsible for the money I put there.
There goes 90% of my crypto money. =/
and yep the million useless typical responses of you should of.  Thanks in advance, no need to post em.


Title: Re: bitgrail - treating their users like shit
Post by: figmentofmyass on February 18, 2018, 10:36:04 PM
Hah thats funny, I for some stupid reason thought Bitgrail would be responsible for the money I put there.
There goes 90% of my crypto money. =/
and yep the million useless typical responses of you should of.  Thanks in advance, no need to post em.

been there. i got crushed by bitfinex in 2016 and btc-e in 2017. i had to rebuild from nearly nothing last year. it took a lot for me to learn that it's worth missing trading opportunities to have your coins off-exchange. it sucks but you'll bounce back. just don't make the same mistake twice like i did.

What is the solution to these exchanges getting hacked again and again?

decentralized exchanges where you don't keep coins in their custody. otherwise, just learn to hold through the dips if you're bullish longer term. they'll keep getting hacked and exit scamming. the target on their backs grows bigger everyday. in this case, it looks more like a fractional reserve gone bad.

it sounds like bitgrail was only using client-side javascript as a check for withdrawals, so people were able to double-withdraw and steal funds. i'm guessing a few big fish loaded XRB into their accounts and then cleaned out their reserves. i heard similar glitch reports about mt gox long before they went down in 2014.

Whose fault was this? Bitgrail or the Nano team?

bitgrail. they coded the wallet infrastructure incompetently, allowing people to withdraw funds they didn't own. the nano devs couldn't roll back the transactions if they wanted to. and it sounds like bitgrail has been insolvent for a while. they were just covering it up.


Title: Re: bitgrail - treating their users like shit
Post by: MiningSensei on February 18, 2018, 11:34:54 PM
Hah thats funny, I for some stupid reason thought Bitgrail would be responsible for the money I put there.
There goes 90% of my crypto money. =/
and yep the million useless typical responses of you should of.  Thanks in advance, no need to post em.

And why would you put money in there? 90% of all the people in here, even all those newbies who are always posting the same shit knows that bitgrail is a giant shit who is scamming everyone.


Title: Re: bitgrail - treating their users like shit
Post by: TryNinja on February 18, 2018, 11:42:25 PM
And why would you put money in there? 90% of all the people in here, even all those newbies who are always posting the same shit knows that bitgrail is a giant shit who is scamming everyone.
At the time people thought BitGrail was a reasonable exchange. If you wanted to buy Raiblocks/Nano, BitGrail was the place. The XRB team even promoted and recommended BitGrail as the best place to buy XRB.

The other issue is that people were trying to take their money from BitGrail for weeks. Their withdrawal system only worked a few days each month. So even if you didn't want to keep your coins there, you didn't have any choice.


Title: Re: bitgrail - treating their users like shit
Post by: lifetimebitcoins on February 19, 2018, 01:08:33 PM
Hah thats funny, I for some stupid reason thought Bitgrail would be responsible for the money I put there.
There goes 90% of my crypto money. =/
and yep the million useless typical responses of you should of.  Thanks in advance, no need to post em.

And why would you put money in there? 90% of all the people in here, even all those newbies who are always posting the same shit knows that bitgrail is a giant shit who is scamming everyone.


Then how can we identify whether the specified exchange is the scam or not, no one will think like that because Nano is actively traded there, where it is generating huge volume how can we easily guess exchange will be hacked. Sometimes it is really frustrating to keep our coins in the exchanges.


Title: Re: bitgrail - treating their users like shit
Post by: sgk on February 19, 2018, 06:35:00 PM
Hah thats funny, I for some stupid reason thought Bitgrail would be responsible for the money I put there.
There goes 90% of my crypto money. =/
and yep the million useless typical responses of you should of.  Thanks in advance, no need to post em.

NEVER keep your "investment" coins on an exchange. Only keep what you trade. I also used Bitgrail for buying XRB because it was the only properly-functioning exchange supporting XRB at that moment. But I immediately transferred the coins to my wallet because I wasn't planning to sell them soon.

I have seen people getting burned in MtGox, Cryptsy, Mintpal & now Bitgrail; and I never trust any centralized exchange with the coins I can't afford to lose.


Title: Re: bitgrail - treating their users like shit
Post by: stomachgrowls on February 19, 2018, 10:59:59 PM
Hah thats funny, I for some stupid reason thought Bitgrail would be responsible for the money I put there.
There goes 90% of my crypto money. =/
and yep the million useless typical responses of you should of.  Thanks in advance, no need to post em.

NEVER keep your "investment" coins on an exchange. Only keep what you trade. I also used Bitgrail for buying XRB because it was the only properly-functioning exchange supporting XRB at that moment. But I immediately transferred the coins to my wallet because I wasn't planning to sell them soon.

I have seen people getting burned in MtGox, Cryptsy, Mintpal & now Bitgrail; and I never trust any centralized exchange with the coins I can't afford to lose.
This the common mistake among people where they are too confident on storing up huge coins on an exchange without even thinking the possibilities of being compromised or lost all of those tokens.Same into your behavior i dont usually store huge amounts on exchanges which if do already bought tokens i immediately transfer it to my wallet and with that it do put my mind on peace.


Title: Re: bitgrail - treating their users like shit
Post by: japakar on February 21, 2018, 04:25:51 AM
Yeah I sold a potion of my coins in december, moved to exchange figuring when it was a bit over 10 id sell out and re invest in a different coin without so many issues and in the interim it happen. (I was going to hodl but changed my mind)  It was listed at 10.43 so I thought, time to sell!  couldnt figure out why the news kept coming up with the exchange link then I read up.  Ive since made all wallets but 1 coin I use on the computer =/


Title: Re: bitgrail - treating their users like shit
Post by: onebtcforlife on February 21, 2018, 05:52:31 AM
is there any possibility altho  small that we will get our funds back anytime in the future? Or is it just done forever and there is no hope left?

Nobody has no solution for your answer but the thing is big no, after their announcement till now they didn't mention anything about whether they recover the fund or not. I think it is not possible to recover funds after the huge hack, but we can track where they are sending the fund.


Title: Re: bitgrail - treating their users like shit
Post by: npredtorch on February 21, 2018, 12:11:38 PM
is there any possibility altho  small that we will get our funds back anytime in the future? Or is it just done forever and there is no hope left?

Nobody has no solution for your answer but the thing is big no, after their announcement till now they didn't mention anything about whether they recover the fund or not. I think it is not possible to recover funds after the huge hack, but we can track where they are sending the fund.

It's all gone. Bitgrail can't do a refund based on the fact that it's an astounding $150 million.
Firano already admitted it on cointelegraph  (http://cointelegraph.com/news/its-impossible-to-refund-the-stolen-amount-interview-with-bitgrails-francesco-firano), if you haven't read it yet.  On the other side, Nano still doesn't want to modify the ledger to bring back the stolen xrb. So that's all, the end.

Take note - Most of all the hacked exchanges doesn't refund their customers. It's a miracle if they do.


Title: Re: bitgrail - treating their users like shit
Post by: ceferov on February 21, 2018, 02:05:16 PM
Bitgrail showed us how not to manage an exchange. Not wondered when heard they become scam. Exchange  is a serious thing and if devs are not professional enough there are defenitely problems.  I don't know if they took XRBs to themselves or really got hacked but if they got hacked it happened lot time ago and they didn't want to say that. That KYC problem also occured from that


Title: Re: bitgrail - treating their users like shit
Post by: SheepSuit on February 21, 2018, 07:46:25 PM
Is there anyone interested in taking legal action?

I think it might be worth to make an effort.

Please have a look: https://bitcointalk.org/index.php?topic=2983123


Title: Re: bitgrail - treating their users like shit
Post by: Samarkand on February 22, 2018, 10:05:55 AM
...  On the other side, Nano still doesn't want to modify the ledger to bring back the stolen xrb. So that's all, the end.

Take note - Most of all the hacked exchanges doesn't refund their customers. It's a miracle if they do.

I completely agree with the decision of the Nano team. You can´t seriously expect that we will see
a rollback of the respective blockchain everytime that an exchange gets hacked.

This would undermine all trust in the currencies that do this on their ledger and destroy one
of the main features of a blockchain (immutability).

Besides, this could open up a scam opportunity where an exchange operator can claim that
his exchange was hacked just to siphon off the funds himself and end up getting bailed out by a blockchain rollback.



Title: Re: bitgrail - treating their users like shit
Post by: stomachgrowls on February 22, 2018, 05:38:21 PM
is there any possibility altho  small that we will get our funds back anytime in the future? Or is it just done forever and there is no hope left?

Nobody has no solution for your answer but the thing is big no, after their announcement till now they didn't mention anything about whether they recover the fund or not. I think it is not possible to recover funds after the huge hack, but we can track where they are sending the fund.

It's all gone. Bitgrail can't do a refund based on the fact that it's an astounding $150 million.
Firano already admitted it on cointelegraph  (http://cointelegraph.com/news/its-impossible-to-refund-the-stolen-amount-interview-with-bitgrails-francesco-firano), if you haven't read it yet.  On the other side, Nano still doesn't want to modify the ledger to bring back the stolen xrb. So that's all, the end.

Take note - Most of all the hacked exchanges doesn't refund their customers. It's a miracle if they do.
Just to look back into what happen into btc-e i dont know if user or traders did really make their refund or have given back into their coin holdings.It might be a different scenario compared to this which the entire exchange been hacked unlike now only on Nano hacking incident which i dont even see a reason why would an exchange would refund to the lost of funds. No matter whos fault but taking back those amounts is already an impossible thing.


Title: Re: bitgrail - treating their users like shit
Post by: sluppy on February 22, 2018, 06:29:20 PM
is there any possibility altho  small that we will get our funds back anytime in the future? Or is it just done forever and there is no hope left?

Nobody has no solution for your answer but the thing is big no, after their announcement till now they didn't mention anything about whether they recover the fund or not. I think it is not possible to recover funds after the huge hack, but we can track where they are sending the fund.

It's all gone. Bitgrail can't do a refund based on the fact that it's an astounding $150 million.
Firano already admitted it on cointelegraph  (http://cointelegraph.com/news/its-impossible-to-refund-the-stolen-amount-interview-with-bitgrails-francesco-firano), if you haven't read it yet.  On the other side, Nano still doesn't want to modify the ledger to bring back the stolen xrb. So that's all, the end.

Take note - Most of all the hacked exchanges doesn't refund their customers. It's a miracle if they do.

Just Modify the ledger ... so all the stolen Nano that was sold on other exchanges are just given back to Mr Bomber  Users on Legit exchanges that bought NANO with their BTC and have it in their own wallets or on the exchanges would just lose everything thats very nice ..
You will personally replace their losses ?









Title: Re: bitgrail - treating their users like shit
Post by: mexicantarget on February 22, 2018, 07:16:46 PM
tl;dr version of what's been happening in the last week?

Thanks in advance


Title: Re: bitgrail - treating their users like shit
Post by: npredtorch on February 23, 2018, 12:57:31 AM
is there any possibility altho  small that we will get our funds back anytime in the future? Or is it just done forever and there is no hope left?

Nobody has no solution for your answer but the thing is big no, after their announcement till now they didn't mention anything about whether they recover the fund or not. I think it is not possible to recover funds after the huge hack, but we can track where they are sending the fund.

It's all gone. Bitgrail can't do a refund based on the fact that it's an astounding $150 million.
Firano already admitted it on cointelegraph  (http://cointelegraph.com/news/its-impossible-to-refund-the-stolen-amount-interview-with-bitgrails-francesco-firano), if you haven't read it yet.  On the other side, Nano still doesn't want to modify the ledger to bring back the stolen xrb. So that's all, the end.

Take note - Most of all the hacked exchanges doesn't refund their customers. It's a miracle if they do.

Just Modify the ledger ... so all the stolen Nano that was sold on other exchanges are just given back to Mr Bomber  Users on Legit exchanges that bought NANO with their BTC and have it in their own wallets or on the exchanges would just lose everything thats very nice ..
You will personally replace their losses ?


Are you referring to me in replacing the hacked funds? lol
I'm just stating the reality that there's no probable chances for a refund. It's already been 10 days since bitgrail announced the news and there's no glimpse of any settlement.

Nano continues with the development as if nothing happened. So probably, they still keep their stance on not rewarding bitgrail the lost funds by modifying the ledger. (which could be the only way to resolve this issue)


Title: Re: bitgrail - treating their users like shit
Post by: Paractor on February 23, 2018, 01:01:48 AM
I heard about them revealing about the hack and stolen XRB from their hot wallet.
Just sad.

But whats makes them not just dump this exchange and just start a new one to do this all over again with a new coin?


Title: Re: bitgrail - treating their users like shit
Post by: sgk on February 23, 2018, 06:22:39 AM
I heard about them revealing about the hack and stolen XRB from their hot wallet.
Just sad.

But whats makes them not just dump this exchange and just start a new one to do this all over again with a new coin?

Most likely they wouldn't, after getting burned with 'Bigrail' lol.
Also the local law may prevent the exchange owner from starting any new business since the case has been reported to authorities and the exchange has filed for bankruptcy.


Title: Re: bitgrail - treating their users like shit
Post by: SheepSuit on February 23, 2018, 12:49:42 PM
I heard about them revealing about the hack and stolen XRB from their hot wallet.
Just sad.

But whats makes them not just dump this exchange and just start a new one to do this all over again with a new coin?

Most likely they wouldn't, after getting burned with 'Bigrail' lol.
Also the local law may prevent the exchange owner from starting any new business since the case has been reported to authorities and the exchange has filed for bankruptcy.

We do not have proof that this has been reported to the authorities do we?


Title: Re: bitgrail - treating their users like shit
Post by: RayX12 on February 24, 2018, 10:36:34 PM
Fucking shit!  My coins are gone an now this thing pumps!!!  WTF??????????  Kill kill kill kill the thief!!


Title: Re: bitgrail - treating their users like shit
Post by: SheepSuit on February 26, 2018, 09:50:12 PM
Fucking shit!  My coins are gone an now this thing pumps!!!  WTF??????????  Kill kill kill kill the thief!!

Please everybody, let's try to make an organized effort to approach this. Please contact me or respond to my earlier thread if you are interested in pursuing legal action.


Title: Re: bitgrail - treating their users like shit
Post by: Thirdspace on February 26, 2018, 10:16:55 PM
XRB devs are big time scammers.
They wont rollback a decentralized coin.
why would they have to do rollback? and I'm not sure a DAG (block lattice) based coin works the same way like blockchain based coin
and it's not a devs' fault, it was purely bitgrail fault for inadequately in running an exchange
if they do rollback, it won't be a decentralized coin anymore and devs will be called choosing sides


Title: Re: bitgrail - treating their users like shit
Post by: rawrats on February 27, 2018, 12:55:44 AM
Why should Nano pay because Bomber has stolen all currency on Bitgrail? It is impossible to code a backdoor in a cryptocurrency that opens an exchange for access from outside. So it is very clear that it is an insider job. And from Bombers postings it is for me clear who did it. It seems there are someone removing his lies.


Title: Re: bitgrail - treating their users like shit
Post by: bardio808 on February 27, 2018, 08:01:27 AM
XRB devs are big time scammers.
They wont rollback a decentralized coin.
why would they have to do rollback? and I'm not sure a DAG (block lattice) based coin works the same way like blockchain based coin
and it's not a devs' fault, it was purely bitgrail fault for inadequately in running an exchange
if they do rollback, it won't be a decentralized coin anymore and devs will be called choosing sides

Irony is not your strongest point.


Title: Re: bitgrail - treating their users like shit
Post by: sgk on March 02, 2018, 06:41:12 AM
BitGRAVE


Title: Re: bitgrail - treating their users like shit
Post by: Joe-Niner on March 04, 2018, 12:12:20 AM
How much truth is there to people saying the XRB/NANO devs had some info this was going on and did nothing about it?


Title: Re: bitgrail - treating their users like shit
Post by: mexicantarget on March 04, 2018, 12:55:22 PM
How much truth is there to people saying the XRB/NANO devs had some info this was going on and did nothing about it?
0% - They're good guys, they're not scammers, they're professional businessmen.


Title: Re: bitgrail - treating their users like shit
Post by: mexicantarget on March 17, 2018, 09:52:00 PM
How much truth is there to people saying the XRB/NANO devs had some info this was going on and did nothing about it?
0% - They're good guys, they're not scammers, they're professional businessmen.

Sure, they're very profi, saying all the time "funds are safe" in bull market to keep the hype alive.
I was talking about the NANO team, not bitgrail.


Title: Re: bitgrail - treating their users like shit
Post by: npredtorch on March 18, 2018, 10:03:57 PM
Well, indeed there is a small miracle but I think it isn't enough - not enough to fully trust again bitgrail with my funds.
IMO the 20% nano refund + 80% BGS (Bitgrail Shares) is just a bait to regain back bitgrail users in regards to the planned re-opening of the exchange operation.

https://www.reddit.com/r/BitGrailExchange/comments/859v2h/can_we_honestly_expect_better_than_the_20/
https://bitgrail.com/news


Title: Re: bitgrail - treating their users like shit
Post by: SheepSuit on March 19, 2018, 01:15:04 PM
Well, indeed there is a small miracle but I think it isn't enough - not enough to fully trust again bitgrail with my funds.
IMO the 20% nano refund + 80% BGS (Bitgrail Shares) is just a bait to regain back bitgrail users in regards to the planned re-opening of the exchange operation.

https://www.reddit.com/r/BitGrailExchange/comments/859v2h/can_we_honestly_expect_better_than_the_20/
https://bitgrail.com/news

Has this already been put into place? Plus, you have to agree to not take legal action against them which is quite tricky.


Title: Re: bitgrail - treating their users like shit
Post by: sluppy on March 24, 2018, 10:40:41 AM
Well, indeed there is a small miracle but I think it isn't enough - not enough to fully trust again bitgrail with my funds.
IMO the 20% nano refund + 80% BGS (Bitgrail Shares) is just a bait to regain back bitgrail users in regards to the planned re-opening of the exchange operation.

https://www.reddit.com/r/BitGrailExchange/comments/859v2h/can_we_honestly_expect_better_than_the_20/
https://bitgrail.com/news

Fully Trust .. wth are u smoking NONE WILL EVER TRUST BITGRAIL OR THAT FU*KING THIEF BOMBER AGAIN ..

Those tokens are worth less then the harddisk space used to type this post on ..

Bought back from 50% of the FEE'S The Only fees generated will be when people withdrawl their coins of This DEAD EXCHANGE anyone one that does anything but withdrawl their coins from BITGRAIL is a FOOL.

What happened with his Database did he had that over to the Police or Nano team ?

Personally I think hes a lying sack of shit the size of the transactions are way beyond what any normal user could have done verified or not the numbers don't add up.




Title: Re: bitgrail - treating their users like shit
Post by: npredtorch on March 24, 2018, 01:11:54 PM
Well, indeed there is a small miracle but I think it isn't enough - not enough to fully trust again bitgrail with my funds.
IMO the 20% nano refund + 80% BGS (Bitgrail Shares) is just a bait to regain back bitgrail users in regards to the planned re-opening of the exchange operation.

https://www.reddit.com/r/BitGrailExchange/comments/859v2h/can_we_honestly_expect_better_than_the_20/
https://bitgrail.com/news

Fully Trust .. wth are u smoking NONE WILL EVER TRUST BITGRAIL OR THAT FU*KING THIEF BOMBER AGAIN ..

Those tokens are worth less then the harddisk space used to type this post on ..

Bought back from 50% of the FEE'S The Only fees generated will be when people withdrawl their coins of This DEAD EXCHANGE anyone one that does anything but withdrawl their coins from BITGRAIL is a FOOL.

What happened with his Database did he had that over to the Police or Nano team ?

Personally I think hes a lying sack of shit the size of the transactions are way beyond what any normal user could have done verified or not the numbers don't add up.


How'd you know? Don't forget about the fools lol.
There is still a chance that unaffected users and non nano holders will trust again bitgrail. There would be a decline on trades, yes but I guess it's not the end.
P.S. Not a fan of Bomber. Nor the Nano Team.


Title: Re: bitgrail - treating their users like shit
Post by: Mahanton on March 28, 2018, 10:34:29 PM
Well, indeed there is a small miracle but I think it isn't enough - not enough to fully trust again bitgrail with my funds.
IMO the 20% nano refund + 80% BGS (Bitgrail Shares) is just a bait to regain back bitgrail users in regards to the planned re-opening of the exchange operation.

https://www.reddit.com/r/BitGrailExchange/comments/859v2h/can_we_honestly_expect_better_than_the_20/
https://bitgrail.com/news

Fully Trust .. wth are u smoking NONE WILL EVER TRUST BITGRAIL OR THAT FU*KING THIEF BOMBER AGAIN ..

Those tokens are worth less then the harddisk space used to type this post on ..

Bought back from 50% of the FEE'S The Only fees generated will be when people withdrawl their coins of This DEAD EXCHANGE anyone one that does anything but withdrawl their coins from BITGRAIL is a FOOL.

What happened with his Database did he had that over to the Police or Nano team ?

Personally I think hes a lying sack of shit the size of the transactions are way beyond what any normal user could have done verified or not the numbers don't add up.


How'd you know? Don't forget about the fools lol.
There is still a chance that unaffected users and non nano holders will trust again bitgrail. There would be a decline on trades, yes but I guess it's not the end.
P.S. Not a fan of Bomber. Nor the Nano Team.

Just as expected into these kind of scenarios on where trust can really be broken once and it would really be hard to trust it up again.Yes theres still a chance but it wont really able to go back on where it was before.


Title: Re: bitgrail - treating their users like shit
Post by: onlinedragon on March 30, 2018, 10:47:11 PM
Really unbelievable the way this whole situation got handled, for me  Francesco Firano did lose all credits he had left. Even after all this time the users who got their funds locked know basically nothing, and start to wonder if this exchange will ever open again. It looks like he is only winning time to hide his ass before some mad people will find him and start playing games with him in real life.

Will give the TheBomber999 some well deserved negative trust, expected to see already a huge list of negative trust but so far he is still in green.

Profile of the owner of Bitgrail:
https://bitcointalk.org/index.php?action=profile;u=330503 (https://bitcointalk.org/index.php?action=profile;u=330503)


Title: Re: bitgrail - treating their users like shit
Post by: sluppy on April 01, 2018, 09:47:04 AM
Well, indeed there is a small miracle but I think it isn't enough - not enough to fully trust again bitgrail with my funds.
IMO the 20% nano refund + 80% BGS (Bitgrail Shares) is just a bait to regain back bitgrail users in regards to the planned re-opening of the exchange operation.

https://www.reddit.com/r/BitGrailExchange/comments/859v2h/can_we_honestly_expect_better_than_the_20/
https://bitgrail.com/news

Fully Trust .. wth are u smoking NONE WILL EVER TRUST BITGRAIL OR THAT FU*KING THIEF BOMBER AGAIN ..

Those tokens are worth less then the harddisk space used to type this post on ..

Bought back from 50% of the FEE'S The Only fees generated will be when people withdrawl their coins of This DEAD EXCHANGE anyone one that does anything but withdrawl their coins from BITGRAIL is a FOOL.

What happened with his Database did he had that over to the Police or Nano team ?

Personally I think hes a lying sack of shit the size of the transactions are way beyond what any normal user could have done verified or not the numbers don't add up.


How'd you know? Don't forget about the fools lol.
There is still a chance that unaffected users and non nano holders will trust again bitgrail. There would be a decline on trades, yes but I guess it's not the end.
P.S. Not a fan of Bomber. Nor the Nano Team.

Just as expected into these kind of scenarios on where trust can really be broken once and it would really be hard to trust it up again.Yes theres still a chance but it wont really able to go back on where it was before.

No chance that I will ever have him hold another penny of my money.(If I ever get my 20% out)
U read the conversation with Nano devs ? he was threatening them trying to blackmail them into giving him 17 mln NANO that he lost.
There are several people on reddit working on what really happened but as long as he does not hand over his database like he should If he was Innocent, its slow work but they figured out a lot already.
He's a Thief he's making NANO holder pay for everything when other coins where affected 2 people where posting about that on Telegram before he shut it down the next day ,but that doesn't help his narrative and that was much less in value so Nano holders are getting cheated even more.
Im also very surprised he still has positive Trust on here i guess someone on the staff here likes him.



Title: Re: bitgrail - treating their users like shit
Post by: sluppy on April 01, 2018, 09:53:47 AM
Really unbelievable the way this whole situation got handled, for me  Francesco Firano did lose all credits he had left. Even after all this time the users who got their funds locked know basically nothing, and start to wonder if this exchange will ever open again. It looks like he is only winning time to hide his ass before some mad people will find him and start playing games with him in real life.

Will give the TheBomber999 some well deserved negative trust, expected to see already a huge list of negative trust but so far he is still in green.

Profile of the owner of Bitgrail:
https://bitcointalk.org/index.php?action=profile;u=330503 (https://bitcointalk.org/index.php?action=profile;u=330503)

Yes there will be mad people looking for him his friends and family personally I wouldn't resort to violence but I'm sure not everyone will , lives got destroyed people lost a lot of money and the way he's handling it is definatly not helping.
The line "either u live as a programmer or die as a scammer" or something like that on his twitter didnt make him any new friends .. u got some big ballz posting and pinning that after u "lost" 200 million of other peoples money ..



Title: Re: bitgrail - treating their users like shit
Post by: SheepSuit on April 02, 2018, 03:47:52 PM
Any developments here?


Title: Re: bitgrail - treating their users like shit
Post by: kamiyama on April 26, 2018, 03:41:12 AM
e-mail was sent to me.
https://i.imgur.com/EjZIPwj.png

https://i.imgur.com/4PyCX5Z.png
It appears they paid me too much.

help-->support
Site under maintenance, we are working on it.
https://i.imgur.com/ySa1ULn.png

Twitter DM
https://i.imgur.com/LcituQH.png

I can't reach him.What should I do?






Title: Re: bitgrail - treating their users like shit
Post by: kamiyama on April 26, 2018, 03:05:55 PM
https://i.imgur.com/GVyNP77.png

https://i.imgur.com/rdyLLoX.png

I’ve done all I can.
Hope to hear from you soon.


Title: Re: bitgrail - treating their users like shit
Post by: MidKnight on April 29, 2018, 08:29:03 AM
Well, indeed there is a small miracle but I think it isn't enough - not enough to fully trust again bitgrail with my funds.
IMO the 20% nano refund + 80% BGS (Bitgrail Shares) is just a bait to regain back bitgrail users in regards to the planned re-opening of the exchange operation.

https://www.reddit.com/r/BitGrailExchange/comments/859v2h/can_we_honestly_expect_better_than_the_20/
https://bitgrail.com/news

Fully Trust .. wth are u smoking NONE WILL EVER TRUST BITGRAIL OR THAT FU*KING THIEF BOMBER AGAIN ..

Those tokens are worth less then the harddisk space used to type this post on ..

Bought back from 50% of the FEE'S The Only fees generated will be when people withdrawl their coins of This DEAD EXCHANGE anyone one that does anything but withdrawl their coins from BITGRAIL is a FOOL.

What happened with his Database did he had that over to the Police or Nano team ?

Personally I think hes a lying sack of shit the size of the transactions are way beyond what any normal user could have done verified or not the numbers don't add up.


How'd you know? Don't forget about the fools lol.
There is still a chance that unaffected users and non nano holders will trust again bitgrail. There would be a decline on trades, yes but I guess it's not the end.
P.S. Not a fan of Bomber. Nor the Nano Team.

Just as expected into these kind of scenarios on where trust can really be broken once and it would really be hard to trust it up again.Yes theres still a chance but it wont really able to go back on where it was before.
 

People that would still use that exchange and entrust their funds would be a total idiot. I could not believe that there are still some people who will give those thieves another chance.


Title: Re: bitgrail - treating their users like shit
Post by: BitHodler on April 29, 2018, 10:52:51 PM
People that would still use that exchange and entrust their funds would be a total idiot. I could not believe that there are still some people who will give those thieves another chance.
This market is literally infested with act-first-think-later noobs. It's an entire industry they keep supporting because of their stupidity. I have never seen people be more willing to invest in garbage than the ones we're dealing with here.

Greed makes people do stupid things, that we have seen already. At some point you would think that people learn from their mistakes, but that doesn't even seem to be the case. It's mistake after mistake after another mistake. ::)


Title: Re: bitgrail - treating their users like shit
Post by: mexicantarget on April 30, 2018, 09:25:24 AM
Don't forget this guy too, he was part of the team.
He's still commenting on altcoin posts.

He was pretending to be a factor in the chat, and acted like one:

https://bitcointalk.org/index.php?topic=1966566.msg19556778#msg19556778


Title: Re: bitgrail - treating their users like shit
Post by: alyssa85 on June 17, 2018, 10:13:47 AM
Latest on Bitgrail:

https://cointelegraph.com/news/italian-authorities-seize-bitcoin-from-bitgrail-wallets-following-court-order

Quote
Italian cryptocurrency exchange BitGrail has announced that bitcoins (BTC) stored in the firm’s wallets have been seized by Italian authorities, according to official announcement published June 15.

The statement says that authorities removed the funds from the exchange’s wallets following a court order by the Tribunal of Florence on June 5, but did not mention the current worth of the seized assets:

    “On June 5, 2018, pursuant to the Tribunal of Florence orders, the bitcoins contained in the company’s wallets were seized and brought under control of the judicial authorities pending further Court decisions in the pre-bankruptcy proceeding.”

The seizure of BitGrail’s BTC follows a petition to the court filed by victims of the BitGrail hack, asserting that the exchange is bankrupt under article 6 of Italian bankruptcy law. The petition was filed on behalf of a BitGrail creditor, Espen Enger, whom over 3,000 claimants have allegedly contacted so far.


Title: Re: bitgrail - treating their users like shit
Post by: cydrix on June 17, 2018, 11:57:49 AM
So, I discovered a new exchange because I need to get my hands on some XRB, and the logs I'll be pasting below are from the admin.
I haven't participated in the chat, yet, but I find this behavior very unprofessional and shady.
And, of course, I got banned from their chat after posting. (You can see my posts with blue color below)

Quote
IIKHIKMATULLOH: bitgrail scam or no?
[TG] ANTHONYGOZZINI: Give me a reason not to ban you from the chat (why, because a user asked if the exchange is legit or a scam?)
[TG] ANTHONYGOZZINI: IikHikmatulloh I am waiting

Quote
[TG] ANTHONYGOZZINI: If you deposited less than 100, you have lost them, otherwise just wait
[TG] ANTHONYGOZZINI: And learn to read the warning next to the deposit section
Quote
[TG] ANTHONYGOZZINI: Place a sell order
[TG] ANTHONYGOZZINI: Dexiel08 just be patient
[TG] ANTHONYGOZZINI: What are you scared of? (this guy is serious.)
DEXIEL08: i generate my deposit address then its say its aldready pocket but here nothing mria
DEXIEL08: it didnt pocket
DEXIEL08: in my wallet
[TG] ANTHONYGOZZINI: How long did you wait?
[TG]: I have 195 XRB on my deposit, but when I try to place a sales order, it's not enough XRB, why is it so?
[TG] ANTHONYGOZZINI: Turn off Google translate (um, let's assume he'll understand his customer better if he turns off G.T)
DEXIEL08: anthony its 10mins now
[TG] ANTHONYGOZZINI: And? is it too long for you? (wait, you're serious, for real.)
[TG] ANTHONYGOZZINI: Then go here and read: https://bitgrail.com/deposit/XRB
[TG] ANTHONYGOZZINI: Continue and I ban you (what the actual f?!)



DEXIEL08: sorry. thanks.. (poor guy, lol)


There's been even weirder logs, just didn't want to post anything, thought the guy had a bad day, the day I registered, but this happens constantly whenever I check the chat.
I've been a member of their site for like 3 days, and I seriously can't understand what's wrong with that guy. He's very aggressive towards people who ask about site's legitimacy.

I don't deposit more than 0.1 btc per buy I want to do, because of stuff mentioned above.

Just a heads up. No hot wallet is a safe wallet, no matter what anyone claims.
DYOR

thanks for your time, and stay safe


Edits:

lol,

Quote
USER-5766: Hey, ANTHONYGOZZINI. Can I really trust you with my hard earned funds?
USER-5766: I mean by depositing on your exchange
[TG] GREGORST: 5766 why you are asking this?
[TG] GREGORST: We have lot users and we don't need to prove our trust
[TG] GREGORST: 21.78893954 btc exchanged in the last 24 hours
USER-5766: All I can see is how you treat people. Why? Someone asked you if the site is legit and you told him you'll ban him. As you claim this is a trollbox and you're the admin of a site which has a -trollbox- and you want to ban them for such questions? Is your site really safe? Can you see why I am asking you if I can entrust a person like yourself with my earned funds?
[TG] GREGORST: o my god
[TG] THEBOMBER: user 5766, anthony is my admin and he help me a lot with ticket and chat
[TG] THEBOMBER: is not easy to manage all users of a new brand exchnage that ask every hours same questions
[TG] THEBOMBER: please, try to understand
[TG] ANTHONYGOZZINI: I didn't tell you I ban you. But coming here and saying "is it scam" is not nice at all
[TG] GREGORST: USer 5766, please say to me where you read "you will be banned", this site is really safe, i get that you are new and you want trust but this is an "everyday" situation.
USER-5766: "IIKHIKMATULLOH: bitgrail scam or no? [TG] ANTHONYGOZZINI: Give me a reason not to ban you from the chat [TG] ANTHONYGOZZINI: IikHikmatulloh I am waiting" - this guy asked if the site is a legit site or a scam and you told him you'll ban him if he doesn't give you a reason
[TG] GREGORST: Why are you doing this? Do you want to deposit here, we are trusted, do you want to complain and create problems? Go to other site.
[TG] THEBOMBER: user 5766, you think the trollbox of bitgrail is the better place to ask if bitgrail is scam? (no, that's why I'm making this post on bitcointalk right now, so more people discuss about your service and the way your treat your users.)



That's a good reason why you should trust an exchange, I guess. 22 btc vol in 24 hours, admin helps support reply.


Firstly screenshot is preferable and such text won't be enough to prove that they did that. But if i will pretend this is a concrete evidence i think that incharge in the chat would not be avoiding questions hence giving doubts on the viewers and that will leave a mark. An admin or whatever he/she is shouldn't avoid customers questions if possible cause that's their job and they shouldn't treat their customers like that. So that's my honest opinion so far.


Title: Re: bitgrail - treating their users like shit
Post by: pgaur89 on June 26, 2018, 02:52:43 PM
Totally agree.  Nano was one of the most promishing project until BitGrail ruined it all .
Now its sitting at less than 90% of its peak value and there is no limit to downfall . Its all because of trust loss in the community because of BitGrail