Bitcoin Forum

Ok, my claim gets denied constantly.

I've validated my e-mail address, given approximate withdrawal sums, told name, address, bank name, account # for withdraws i've done, told how many & amount of deposits, submitted company VAT code, link to website. I think there's nothing more i can give them proof apart from them coming to visit me!

First time i use them and this shit happens!

So they think my e-mail account is compromised, and my bank account is compromised?

My e-mail address has partial match for my account name, company info shows same as account name, account registered using company email address.

Probably someone compromised my body too then, and i'm a drone typing this by someone using somekind of mind control device?

I understand the need for strict verification, but this is a joke. What are the chances of potential attacker having access to all of this, and knowledge of my full activity @ Mt. Gox? They are in a hurry, and got tons of accounts to validate, but they shouldn't hurry at the expense of being precise.

FYI, i made withdraws multiple days before they closed their site, infact i expected them to arrive before they closed down ...

Give information regarding activity prior to the passwords being leaked - especially information that only you would know (and not someone who hacked your Mt. Gox account and email).

For instance, if you did a deposit or withdrawal before 6/15, give the details.
Or if you have information about one of the Bitcoin addresses used prior to 6/15, tell them that you will do some activity in that account, that they can verify in the blockexplorer (example:  "on 6/5, I withdrew bitcoins to account number 1xxxyyyxxxyxxyxyxyx.  In 2 hours I will send .42 Bitcoins from that address to 1zzzzzzzzzzzzzzzz to prove that I am the person who controls that account".


The key, I think, is to try to go back several weeks ago, and use information that a hacker wouldn't know.  Keep in mind that a hacker who signed in could have dumped your account history, so simply naming the transactions isn't much proof.

IP addresses could be good proof too. 

Did tell them my IP. It's practically static (changes only couple times a year)

but i guess doing somekind of thing like that could work.

RL info tho should be sufficient, afterall e-mail, company and bank account details do match and are easy to verify by them. Unless as said, they expect that my e-mail is compromised too.

meh, I'm having issues too

I just started trading on MtGox, maybe only 2-3 weeks ago.  I've only made 1 Dwolla deposit.  And I'm travelling right now, so I have no idea how many different ip's I've been logging into their site with.

So basically I don't have very much info to provide them.

Initially I thought my Dwolla Acct # should be fine.  But I guess that wasn't.

The only additional info I could provide was the Dwolla transaction details, and a general idea of the # of bitcoins in my account before the crash.... I hope to hell this is going to work

the sad thing is after all this happened I started reading back how mtgox in the past has held accounts due to 0.16 of there total amount was stolen  and the person done nothing wrong apart from play a double game where some of the stolen funds had came from. I personally will be leaving very little in.as sometimes i need to trade around the various markets. I don't like how in a few instances they have frozen accounts saying that the BTC was stolen etc. Its not there job to do that.

For example. I buy 10bitcoins off someone random which I did not know was stolen. then use them to buy something say a seedbox then you transfer the funds into mtgox and he puts your account on hold while he does investigation's. That's just wrong

Esp when there TOC says they will not get involved.

So I am going to go back to being quiet on the subject and see what happens over time.

According to http://forum.bitcoin.org/index.php?topic=21748.20, requests were auto-rejected if they did not include an approximate last balance, so you should probably add that information and resubmit.

Odd, i just provided old password, new password and my email address.
Got a link in my email to verify, done.

1. Go Start>Run>CMD>ipconfig

2. Screenshot the DOS window (make sure its expanded to show all info)

3. Email to Tux & Co.

4. ...

5. Profit!

I think MagicalTux mentioned that the most important thing is previous account balance. He's going to deny anything that doesn't have original account balance if you have over $100 of stuff.

Was your balance < $100 total value / cash + BTC?

Yea I understand peoples frustration but look at it from MtGox's perspective. You could be a hacker. He's only trying to protect your interest. What would you know that a hacker that had full access to your account details NOT know?

They would not know the account i requested the withdrawal to. They would definitely know account balance.
They wouldn't have access to my email.

In any case, i got finally my account opened! :)

And finally first withdraw from couple weeks back arrived! :)