Bitcoin Forum

HI,

I yesterday got the email that my reclaim has been  successful and that I could log into my account as soon as the site opens.
Today I found out about the "check your balance"-tool and tried to see what's going in im my account.

To my utter surprise neither the new nor the old password worked when trying to check my balance!!!

ANYONE THE SAME PROBLEM?

SOULUTIONS?

Thank you.

I was able to login and check my balance successfully.

Yes, same here, my account authorization has been accepted but the status page tells me my user or pass is wrong. They are not wrong.

n/a

Same here. "Error in login or password" with both new and old password.

I was able to check my balance.. you'll all be thrilled to know my 58 cents has been accounted for, although thats small consolation to those who are anxiously awaiting to hear the outcome of far larger amounts.  Really hope this sorts its way out, for them, and the good of bitcoin!

At least this problem seems not to be a single case.

If more people have this problem it is more likely to get fixed.

It really would be bummer if we could not log in before trading started!

Thanks for sharing!

Lol don't forget your capital letter in the password.  That frustrated me for a few minutes before I checked the paper I wrote it on.

If this helped feel free to help a brutha out below ;)

How can a password be reset.
I sent an email to the Goxers, but no reply

+1

It was reset when you went through the claim process.  If the process was not completed you can't login.  If it was completed properly then triple check the password and make sure all numbers, letters, and characters are proper.  That being said if you still can't get in you're SOL for now.

They confirmed my account but I seem to have forgot my new passowrd. That is the issue. Which in a normal, professional company is no issue as they can reset it within minutes

Yet it may take hours for Mt. Gox to help you out.
At what point did you think you were dealing with a "normal, professional company" in Mt. Gox?
What did it for you?  Their over-the-top web design?  Advanced trading tools?  Sophisticated, deep market?

They're not Citibank.  Either they've taken off with the money and all of this is meant as a stall tactic, or (my guess) they're flogging their fingers off trying to completely overhaul their system.  If you think their responsiveness has been or is unacceptable, take your business to one of the "normal, professional" exchanges.

My balances are correct!  hooray!!   Now just let me back in to trade.... 

Hmmm...  it MIGHT have been easier last week to just say, this is gonna take awhile....   We'll definately be open by the end of June, and then if things went better than expected, surprise us - as opposed to the silly another 24 hour delay...  and the latest 12 hours...  lol...  we've all been GOXED

s/trade/withdraw my dosh/

Cheers,

A "forgot password" link is now on the claim.mtgox.com/status.html page.  Sends an e-mail with a password reset link.

I was getting an incorrect password error when trying to login to my account.  I had to reset my password.

Now I can login and see my balance.  All systems go!

This is really strange - I've tried this password recovery, replaced the password and tried to login again - the same failure.  Now, before starting a full paranoia, I am thinking that maybe they have some MySQL database that truncates the password I am entering or something.  Unfortunately I cannot get another password recovery chance it says it is sending the email with a new password recovery key - but nothing new arrives, the first recovery email was there in seconds.

Same with me, i did a password reset and still cant login. If we go live and i cant access that piece of shit, im going to be really pissed off!

are you guys using the right username? it's not your email.

Im using my mtgox username. We never changed that, right?

Yes - I used the username at the Forgot login form - and that worked.

Anyway - if someone else has the same problem, maybe we'll check what we have in common.  Did you have a long password?  After all the security hopla I devised mine to be 17 characters.   Did you have two accounts at mtgox with the same email?  Did you have a substantial balance at your account?

Yes, i have a 20 character long password. I only have one account. I had 396$.

I have a giant password, looks just like a BTC transfer address only twice as long.

Ya know, I think it might be completely okay to resubmit a claim, and change the password during that.
But don't do that until someone else verifies it will work.

For those unable to login try copying and pasting the password into the box instead of typing it.

Check this thread:
https://forum.bitcoin.org/index.php?topic=22392.0

I had a long password and couldn't login. This may indeed be the pattern.

the C/P part is something I do have in common, and it works.

Even very long passwords with non-alphanumeric characters work fine.

There is a lockout after 10 wrong login attempts (said MagicalTux on IRC).  Don't know how long this lockout lasts.

Best of luck..

Now it works!
Definitely a problem on their side.

Balance looks ok.

Yeah.  Don't forget it's P@55w0rd, not p@55w0rd.   :D