Bitcoin Forum

Hi everyone can anyone help me out here please..I just what to know did anyone else not get a machine off Bitmain that was paid for.My money got transfered but I got nothing.I ordered the AntminerS9 and paid full but the check out part of the Bitmain site said unpaid.Does anyone else have the same problem and have they gotten an refund?I'm emailing them but getting no reply and its bin months now.I just want a refund now because so much time has bin wasted already.

if its been months without reply then there is possibility of things gone wrong, I have known situations where a payment (that has had no tx fee) has failed to fill the order and the money is sitting with the paying company (normally bitpay) did you get a tx-id or an order number, I would start chasing bitpay aswell.

bitmain will answer, I have had really serious probs with bitmain (more thank 10kusd missing) but it was resolved, if you have your receipt or some proof it will get sorted, they are busy.

I am sure someone with more insight will chime in, but bitmain do not (or wont) respond here to individual cases.

I am not sure what kind of help people expect out of an internet forum when this is clearly an issue you need to take up with the manufacturer. Only bitmain can resolve your issue.

As much as I dislike Bitmain they have been fair so far with my orders. You should open up a support ticket and have a chat with them. I am sure they will work things out.

This happens periodically. Yesterday it happened again to me when I happened to place an order just after the BCH hash rate dropped and my order did not confirm in time. I opened a support ticket but they fixed the problem automatically even before answering the ticket. If you have paid the correct amount and the transaction confirmed you should be able to sort it out with them.