Bitcoin Forum

I just submitted my verification documents for bitstamp. It says it can take over 24 hours, has anyone submitted it and know how long it took? Just a quick question. Deleting later

Well, i submitted my files about 63 hours ago (sunday) and still pendig. Contacted support yesterday and also still noch reply.

Guess we have to wait : /

Same situation here, submitted on Monday and still no word. I even tried calling their support line - no answer - and emailing them multiple time - no answer. Have been reading a lot of concerning posts lately regarding Bitstamp locking customer out, delaying wire transfers up to a week, etc.

Same here, three days and counting

9 days here  :(

While I understand their "high volume" reasons, it doesnt bode well for when they do have a major support issue to deal with.  Lack of customer focus seems to be a recurring challenge in the world of crypto exchanges.    

Some of my friends are waiting for about 2 weeks already. Too many people are trying to get in and they don't have the capacity to process so many requests, nor can hire more people so quickly.

Any news anyone? It's already 10 days for me.

Good luck.  16 days and counting.  No response, no feedback, no dice rolling for me.  Fortunately I have other alternatives and Ive almost given up hope.  They've acknowledged that its due to a marked increase in signups.  Im still hopeful though, which is why I havent written them off entirely.

Hi, I'm waiting for 3 weeks now.

Actually you are lucky that Bitstamp still allows to register and apply for verification, even if it takes a lot of time for them to process.
Many other exchanges temporarily disabled registrations completely, because they can't process so many new registrations. At least that's what they say, I've read that it might be also caused by some new regulations they have to comply with (such as KYC).

The waiting time is very long indeed. I registered 13.12.2017 and my account got verified 29.12.2017 (16 days).

I did this in the early/mid stages of the december cryptorush (ripple was 0.25$ back then and people were making bitstamp accounts to get ripple) so I can imagine it being even longer the later you made your account.

Bitstamp just doesn't know how to prioritize their support.

They apparently have tens of thousands of tickets to process, I'm sure most are about little problems or little amounts.
Meanwhile they just made me miss, for the second time, selling my XRP's at their ATH. Because they're holding mine hostage for like 2 weeks now.
Some apparently have big amounts that they can't deposit or withdraw..

I've litterally paid that exchange 1000 to 2000 per month, in fees. And it's already taking 2 weeks for support after I fell in one of their trap :(
I'm watching XRP slowly go down, wanting to tell it "hey wait a little, I wanna sell mine. Don't go, don't go! Those assholes at Bitstamp are keeping your little brothers hostage, when they will free them, they will join you back. Don't goooooooo!"


I just don't know where to go now.
-I started with Kraken, but it's the most horrible exchange out there (I mean, I doubt there is worse)
-Bitfinex & Bittrex are asian, have leverage & tethers, 3 good reasons to avoid keeping large amounts on them
-most others are asian
-I can't register GDAX because no passport & no driving license

I won't miss Bitstamp that much for trading because well.. only 5 coins there, and very high fees. But I thought that was the last safe place where to keep fiat.

Hey
Do anyone know if i can send btc from bitstamp to binance and coinexchange. And if how much is fee? Tnx

i am also waiting. uploaded docs on 12 dec.

Figured I'd ask here on this forum, instead of submitting an official support ticket with Bitstamp (which will further increase the backlogs of tickets, which will further increase the current verification times).  Has anyone whos previously posted on this thread made any real progress??  Man, an official status update from Bitstamp would be so freaking awesome...but even that seems to be too much to ask for.

I'm not a fan of how misleading Bitstamp's website is.  According to them, it clearly states that increased verification requests are "causing backlogs of up to 2 weeks before they are processed".  Well it's obvious that processesing times are taking much longer than two weeks, so then why mislead the public?  I'd rather them give a realistic estimate.  If it's going to take f***ing 16 weeks to verify my account, then just tell me that from the get go.

 >:(

Currently I have heard that bitcoin has not been transferred from Bitstamp. As reported by the Bitstamp manager, the transaction will be made in the near future. If you feel you really need a deal, you can contact Bitstamp Customer Support directly to get the most accurate answer.

Currently the waiting time is 3-4 weeks.

Look like they are extremely busy at the moment.
Too many new people join crypto world and even top3 exchanges like binance and bittrex having difficulties with customer support.

P.S. My verification took around 20hrs but it was done in July though

Hey all.  You need to get verified in order to withdraw money to your bank account right?


Are there any Americans that withdraw to their American bank account with bitstamp and can comment on this?

I am waiting 1 month now...  :o

I waited since two months to get my account verified after submitting documents.
But for my friend it didn't get completed in 2 weeks. He is waiting since a month but still no reply.
Looks like bitstamp verification process is complected and depends on applicants also.

Waiting for 1 month already. Really, what took them so long.

i verified my acc there about 2 months ago it came through in 24h

They've been innundated. At the end of November last year they issued the following notice:

https://www.bitstamp.net/article/working-hard-keep-pace-demand/

Things then got even busier for them and they issued the following message on the 18th January:

https://www.bitstamp.net/article/message-bitstamp-ceo-nejc-kodric/

They've quadrupled their head count but are still experiencing delays.

I got verified 3 days ago. I waited exactly 1 month

I submitted my verification more than one month and a half ago and i haven't been verified yet.
That is why i am not using big exchanges anymore, i prefer to use those who are not asking for KYC or any other kind of bullshit because they are never verifying new users.

The same happens on Bittrex and Polo.

What exchange do you use?

I have been waiting almost 2 months. Does anybody here get verified from 12 of December or later?

I have been waiting since 31st December 2107

I wanted to update this thread for anyone who might be following and/or still cares.  So I first submitted my request and verification documents back on 12/29/2017.  My account was FINALLY verified earlier this morning.  So yes, verification for U.S. customers is a thing, it just might take you 42 days or so to get it done.
 ;)
Hang in there people!!

HODL-4-LIFE
☮

Same problems like other exchanges had. To many people and small capacity.
But large money is spinning and like always it will get processed.

I have heard that all the exchanges take a lot of time to get verified to get into. Let's see if they upgrade the capacities

I had applied on 31st dec and yesterday my verification was rejected because the address proof was more than 3 months old. Now I have resubmitted the documents. I dunno how long they will take now.

I had to wait for several weeks as well. It finally got confirmed like 2 weeks ago now.

They need to hire more staff thats for sure, because such waiting times are unacceptable.
However, Bitstamp is not only one whos struggling with this avalache of new custumers.
For instance to get verified on Bitfinex you need to wait up to 8 weeks...

I had applied like 3 weeks ago, but had problems with my address document.
And I got a reply just a few days ago... Yea, 3weeks for a reply.

Did mine from second time(some ID problems which they didnt like) around summer 2017.Took me 12h,not more then that.Need to check the status all the time.Might be rejected,cuzz some reason.

Waiting since 7/12/2017, so that is........ 2 months and a week? Yes that should be right. They have a message on their site saying that verifications may take up to 2 weeks, maybe they misstyped "2 months"... but even then they passed this mark too! Let's wait for 2 years next.

Well I've lost my interest on them, I'm fine with KRAKEN/Cryptopia/Bitfinex. I wanted an account on Bitstamp too since they seems to be legit and serious, but I don't think highly of them anymore.