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Title: CEX.IO Post by: haknet on December 19, 2017, 01:27:31 PM What happened:
Transferred an amount of USD to be deposited to my account on date 24November2017. Unfortunately it is still on pending (waiting for money to reach their bank account) situation. I submitted a lots of tickets to get status of my money. What i have got late replies with same standart sentences. *Keep waiting- On procces -We are busy" etc. MY ID is up109488172 (Account Type : Verified) Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=148073 Reference Link: cex.io Amount Scammed: 10.000 USD Payment Method: Swift Proof of Payment: https://imgur.com/a/zSbXd PM/Chat Logs: https://i.imgur.com/YEB1kZm.jpg Detailed chat log can be provided if needed but all empty just classic answers. See first 2 tickets says solved. NOPE ! it is not solved. they just ignored and closed tickets. So i keep sending tickets again and again. Additional Notes: They are not a government office to just keep a hand on my money. They have no right to keep my money away from me, that is a scam activity. What they can do is : They may reject my payment if they don't trust me and send my money back to me that is all. But *keep money for days&weeks* this is not acceptable. They say that they are very busy and will solve this but i know people are trading/depositing/withdrawing so that is mean they have problem with me/my money. *Sorry for my bad English Title: Re: CEX.IO Post by: CEX on December 20, 2017, 09:19:07 AM We are sorry to hear that you have had a negative experience with our service. We will try to escalate the issue to the responsible department so that they could find a solution. Thank you for your patience.
Title: Re: CEX.IO Post by: polybitbiter on December 20, 2017, 01:11:18 PM I have a similar situation - £1000 transferred to them from my bank on the 29th November and cex.io account says it is still pending. What can I do?
maybe cex.io is a scam of sorts but I hope not and that they are just disorganised and overwhelmed and that my money will arrive in my account soon. I have read on other forums that sometimes deposits to these sites does get held up sometimes. Their support says they will respond soon but are very busy, that was 6 days ago. Has anyone had their deposits delayed for weeks before arriving in the account, any ideas about what I can do? Title: Re: CEX.IO Post by: haknet on December 20, 2017, 01:14:30 PM yes i have got mine by today and i can say that it is not scam, what they need is more speed up. Thanks to mr.Akhil
Title: Re: CEX.IO Post by: jay567 on December 20, 2017, 05:34:15 PM We are sorry to hear that you have had a negative experience with our service. We will try to escalate the issue to the responsible department so that they could find a solution. Thank you for your patience. Hi CEX IO, I have a ticket open for a while now. The number is 457829. Could you please have a look into it? I would really appreciate it. Title: Re: CEX.IO Post by: HandyAndy321 on December 23, 2017, 10:48:27 PM We are sorry to hear that you have had a negative experience with our service. We will try to escalate the issue to the responsible department so that they could find a solution. Thank you for your patience. You stopped responding to my comments on another thread about MY 10K USD HELD BY CEX SINCE NOV 28th. I no longer care about getting verified. I have been demanding just the return of the wire to my bank account for over 2 weeks now. I was depositing 3000 euros per day to your exchange and just bought 30K USD worth of overpriced BTC (as CEX is always 12% above market cost lately) to move the rest of my money safely away from your exchange. DON"T TRUST CEX at all and especially not with Wires! Overpriced exchange and NO WAY TO GET YOUR MONEY OUT besides paying +12% over market to move crypto off. Forums are flooded with wire and credit card withdrawal complaints. Almost a month later I receive a request to give them the wire instructions for a refund and then they say on the next message please wait and we will transfer funds to your account. I'm no longer asking you to transfer to my account. Return the wire as instructed now. Last chance before legal action. USER ID: up110856789 request 446184 Title: Re: CEX.IO Post by: QUANTOR on December 28, 2017, 12:16:17 PM Have the same issue where I bought an account from them and now basically not able to get any money from them.
They were replying to me just before I bought an account but now I am not able to get any of the channels to reply to me to the same email or IP, but as soon as I msg them through another problem, they reply instantly. Have been going for weeks. I am very sad because of that. https://imgur.com/a/oFZCJ Here is a photo of a successful transaction. No bitcointalk account was gained from it. Title: Re: CEX.IO Post by: icosscam on December 28, 2017, 02:23:42 PM i like this exchange
Title: Re: CEX.IO Post by: nulensr on February 06, 2018, 04:38:52 PM So unfair, the way you hold my money and waste my time. I have contacted several agencies of my bank, ATOS the provider of my Mastercard, etc. How many months are you going to hold my money and are you going to have the money to pay your customers? According to all agencies I contact, my settings on my card are correct. Aliexpress, ASOS and other large organizations can perfect return money, why would you not be able to do this with all your excuses?
Title: Re: CEX.IO Post by: CEX on February 07, 2018, 02:22:06 PM So unfair, the way you hold my money and waste my time. I have contacted several agencies of my bank, ATOS the provider of my Mastercard, etc. How many months are you going to hold my money and are you going to have the money to pay your customers? According to all agencies I contact, my settings on my card are correct. Aliexpress, ASOS and other large organizations can perfect return money, why would you not be able to do this with all your excuses? Have you already contacted our support department regarding the matter? Title: Re: CEX.IO Post by: winbitcoin33 on February 07, 2018, 03:22:55 PM It's been a long time since I've had an account and I've never had problems.
Have you been able to contact support and resolve your issue? Title: Re: CEX.IO Post by: danilogmachado on February 08, 2018, 01:51:32 AM I dont believe
Title: Re: CEX.IO Post by: wallexon163 on February 10, 2018, 12:43:05 PM I have not received more than one answer for more than a month, 20 thousand dollars were sent according to the exchange on January 18, there was nothing to confirm Title: Re: CEX.IO Post by: CEX on February 12, 2018, 04:54:19 PM I have not received more than one answer for more than a month, 20 thousand dollars were sent according to the exchange on January 18, there was nothing to confirm We can see that you were responded today and the Finance department is looking into the case. They need some time for this as we are not working with the banks directly but rather through the institutional Finance organizations. Title: Re: CEX.IO Post by: edhp on February 13, 2018, 04:52:15 AM is this via crypto withdrawal?
Title: Re: CEX.IO Post by: Iceinmyeyes on January 18, 2019, 02:42:17 PM Hello
I have a problem witch make me very sad, becouse i use this exchange for a long time. 2019-01-04 02:15:05 I deposit some BTC from another exchange. 2-3 confirmation from CEX.IO. This transaction is ok and have all confirmations at bitcoin.info 2 Weaks i listen only "we workig with this problem" and "We are very sorry". I dont want to talk wih support chat becouse its give me nothing? Why i cant use my deposit? Its not my problem, why does CEX.IO can give me my btc from there own wllet and after this you can "Working at this problem", why u must wait for so long? 14 days and nothing... Help me please with my problem Title: Re: CEX.IO Post by: CEX on January 19, 2019, 12:06:55 PM Dear Iceinmyeyes,
Thank you for reaching us here. Let us apologise for any inconveniences you might have faced. In order to assist you with your BTC deposit situation, please provide us with your user ID or Support Ticket number. It might help us to identify your account and try to speed up this process Though, I need to explain the nature of this situation. As you may notice on our Status Page, from the latest period of time our platform is facing certain technical malfunctions with some crypto transactions. All transactions that were failed during this time must be recovered manually, and it can be done only in queue order. It means a huge workload for our Tech Team. That is why this process is so time-consuming. We do hope on your understanding and waiting for your reply. Title: Re: CEX.IO Post by: Iceinmyeyes on January 20, 2019, 03:57:49 PM Yes please, here you are
#848043 I just cant understand how this can happen? Who must confirm my deposit from your exchange? On blockchain.info we can see that my transaction is ok? And if it's not my mistake why I cant get BTC from your wallet, while you working on this problem. Thanks Title: Re: CEX.IO Post by: Iceinmyeyes on January 23, 2019, 12:17:47 PM Why no one can help me ? its not my fault... WHy i must wait for a 3 weaks...
Title: Re: CEX.IO Post by: affilatebtc on May 04, 2023, 02:22:57 PM Dear fellow forum members,
I am writing to share my experience with CEX IO, a company that provides services in the crypto market exchange. As an affiliate publisher for CEX IO, I advertise and promote their services through the internet and social media. I earn a commission from the commissions paid by customers who come to CEX IO through my referral link. However, for the past 20 months, I have been experiencing various issues that have affected my earnings. Despite my efforts to communicate with CEX IO about these issues, such as reporting and statistical data losses, system crashes, and software instabilities, my earnings have almost come to a standstill. Although they initially acknowledged the issues and promised to manually add my missing rewards to my account, they suddenly closed their investigation into my case. As a last resort, I have filed a complaint with official authorities such as the Alabama Securities Commission, and I urge other affected individuals to do the same. I believe that regulatory agencies have the power to influence companies like CEX IO to take responsibility for their actions and to provide fair treatment to their affiliates. Below, I have listed the problems I have encountered with CEX IO: Visitors who come through my referral link not being credited to my affiliate account Daily deposit numbers not matching the deposit totals in the monthly reports A sudden drop in earnings by one-fifth Continuous system crashes and delays in payments A large percentage of ad clicks not being counted I hope that by sharing my story, other affiliates who have experienced similar issues will know that they are not alone. I also hope that CEX IO will take responsibility for their actions and provide fair treatment to their affiliates. Thank you for reading. Title: Re: CEX.IO Post by: examplens on May 06, 2023, 07:15:33 AM Dear fellow forum members, I am writing to share my experience with CEX IO, a company that provides services in the crypto market exchange. First, you are writing here completely off-topic on the scam accusations thread opened 5-6 years ago. You should open a new topic, if there are elements of fraud, this is a good subboard, if not, then probably in the Exchanges discussion (https://bitcointalk.org/index.php?board=223.0) board. About your experience with their affiliate program, did you receive an email from them with a notification regarding the implementation of the new affiliate platform? Here they say that there are certain unexpected problems and that some things do not work properly. Quote Affiliate program update Dear customer, We’d like to start by expressing our deep appreciation for your continued support and participation in our Affiliate Program. As we’re always in touch with our community, we’re aware of the difficulties you may currently be experiencing. To that end, we firstly want to inform you that this situation is temporary, and, secondly, elaborate on its cause. At the moment, CEX.IO is in the process of transitioning to a new and improved platform. As with all growing pains, we are facing unexpected issues, one of which is the correct display of information in the Affiliate program section. Consequently, affiliates are unable to see details about their rewards. Nevertheless, please be assured that we’ll continue to make payments to our affiliates in accordance with the Affiliate Program Terms of Use. This issue is temporary. We consider this inconvenience to our affiliates to be a top priority, and are working diligently on a solution. Our team will provide an update as soon as the issue is resolved. Thank you for your continued support and trust. Best, The CEX.IO Team Title: Re: CEX.IO Post by: Slow death on May 07, 2023, 05:00:48 PM Dear fellow forum members, I am writing to share my experience with CEX IO, a company that provides services in the crypto market exchange. As an affiliate publisher for CEX IO, I advertise and promote their services through the internet and social media. I earn a commission from the commissions paid by customers who come to CEX IO through my referral link. However, for the past 20 months, I have been experiencing various issues that have affected my earnings. Despite my efforts to communicate with CEX IO about these issues, such as reporting and statistical data losses, system crashes, and software instabilities, my earnings have almost come to a standstill. Although they initially acknowledged the issues and promised to manually add my missing rewards to my account, they suddenly closed their investigation into my case. As a last resort, I have filed a complaint with official authorities such as the Alabama Securities Commission, and I urge other affected individuals to do the same. I believe that regulatory agencies have the power to influence companies like CEX IO to take responsibility for their actions and to provide fair treatment to their affiliates. Below, I have listed the problems I have encountered with CEX IO: Visitors who come through my referral link not being credited to my affiliate account Daily deposit numbers not matching the deposit totals in the monthly reports A sudden drop in earnings by one-fifth Continuous system crashes and delays in payments A large percentage of ad clicks not being counted I hope that by sharing my story, other affiliates who have experienced similar issues will know that they are not alone. I also hope that CEX IO will take responsibility for their actions and provide fair treatment to their affiliates. Thank you for reading. I have been a CEX.IO user for more than 7 years, I noticed that in the last 2 months when they changed everything on their website that has to do with the designer that honestly in my opinion the previous designer was a much better designer, the person found everything very quickly and everything was simple, but after they changed their website design I had some small problems, even now I can see that, things like when I click to make deposit and for a few seconds the website says that I haven't logged in but it's just wait a few seconds without moving anything and the site updates itself and indicates that I'm still inside the site, I believe they are still correcting some bugs about your case in particular, I think you should be more patient, maybe due to their designer change you have been affected and they have so many things to correct and they may be taking some time to correct your problem, now if you say that already filed a complaint with the Alabama Securities Commission so it no longer makes sense for you to contact their support to resolve your problem, now the matter is in the hands of the Alabama Securities Commission and it will be up to the Alabama Securities Commission to contact cex.IO and obviously that it will take much longer to solve your problem anyway. i hope you can get your issue resolved ASAP, I don't know how far the Alabama Securities Commission will go fast enough to bring attention to cex.io to resolve your issue, all you can do now is wait for the Alabama Securities Commission Title: Re: CEX.IO Post by: CEX on May 10, 2023, 10:39:00 AM Dear fellow forum members, I am writing to share my experience with CEX IO, a company that provides services in the crypto market exchange. As an affiliate publisher for CEX IO, I advertise and promote their services through the internet and social media. I earn a commission from the commissions paid by customers who come to CEX IO through my referral link. However, for the past 20 months, I have been experiencing various issues that have affected my earnings. Despite my efforts to communicate with CEX IO about these issues, such as reporting and statistical data losses, system crashes, and software instabilities, my earnings have almost come to a standstill. Although they initially acknowledged the issues and promised to manually add my missing rewards to my account, they suddenly closed their investigation into my case. As a last resort, I have filed a complaint with official authorities such as the Alabama Securities Commission, and I urge other affected individuals to do the same. I believe that regulatory agencies have the power to influence companies like CEX IO to take responsibility for their actions and to provide fair treatment to their affiliates. Below, I have listed the problems I have encountered with CEX IO: Visitors who come through my referral link not being credited to my affiliate account Daily deposit numbers not matching the deposit totals in the monthly reports A sudden drop in earnings by one-fifth Continuous system crashes and delays in payments A large percentage of ad clicks not being counted I hope that by sharing my story, other affiliates who have experienced similar issues will know that they are not alone. I also hope that CEX IO will take responsibility for their actions and provide fair treatment to their affiliates. Thank you for reading. Thank you for reaching out to us regarding the issues you have been facing. We apologize for any inconvenience caused and understand your frustration. We appreciate your efforts in communicating your concerns to us and bringing them to our attention. To assist you further, we kindly request you to provide us with your UserID so that we could check the matter with the support team. Nevertheless, rest assured that our dedicated team will work diligently to sort out the problems and provide a resolution. We appreciate your patience and cooperation as we work towards resolving these issues. Thank you for your understanding, and we look forward to hearing from you soon. Title: Re: CEX.IO Post by: CEX on May 10, 2023, 10:42:04 AM Dear fellow forum members, I am writing to share my experience with CEX IO, a company that provides services in the crypto market exchange. As an affiliate publisher for CEX IO, I advertise and promote their services through the internet and social media. I earn a commission from the commissions paid by customers who come to CEX IO through my referral link. However, for the past 20 months, I have been experiencing various issues that have affected my earnings. Despite my efforts to communicate with CEX IO about these issues, such as reporting and statistical data losses, system crashes, and software instabilities, my earnings have almost come to a standstill. Although they initially acknowledged the issues and promised to manually add my missing rewards to my account, they suddenly closed their investigation into my case. As a last resort, I have filed a complaint with official authorities such as the Alabama Securities Commission, and I urge other affected individuals to do the same. I believe that regulatory agencies have the power to influence companies like CEX IO to take responsibility for their actions and to provide fair treatment to their affiliates. Below, I have listed the problems I have encountered with CEX IO: Visitors who come through my referral link not being credited to my affiliate account Daily deposit numbers not matching the deposit totals in the monthly reports A sudden drop in earnings by one-fifth Continuous system crashes and delays in payments A large percentage of ad clicks not being counted I hope that by sharing my story, other affiliates who have experienced similar issues will know that they are not alone. I also hope that CEX IO will take responsibility for their actions and provide fair treatment to their affiliates. Thank you for reading. I have been a CEX.IO user for more than 7 years, I noticed that in the last 2 months when they changed everything on their website that has to do with the designer that honestly in my opinion the previous designer was a much better designer, the person found everything very quickly and everything was simple, but after they changed their website design I had some small problems, even now I can see that, things like when I click to make deposit and for a few seconds the website says that I haven't logged in but it's just wait a few seconds without moving anything and the site updates itself and indicates that I'm still inside the site, I believe they are still correcting some bugs about your case in particular, I think you should be more patient, maybe due to their designer change you have been affected and they have so many things to correct and they may be taking some time to correct your problem, now if you say that already filed a complaint with the Alabama Securities Commission so it no longer makes sense for you to contact their support to resolve your problem, now the matter is in the hands of the Alabama Securities Commission and it will be up to the Alabama Securities Commission to contact cex.IO and obviously that it will take much longer to solve your problem anyway. i hope you can get your issue resolved ASAP, I don't know how far the Alabama Securities Commission will go fast enough to bring attention to cex.io to resolve your issue, all you can do now is wait for the Alabama Securities Commission Thank you for sharing your feedback regarding the recent changes to our website. We appreciate your loyalty as a CEX.IO user for over 7 years and understand that the transition to a new design may have caused some inconvenience for you. We have recently implemented changes to enhance the user experience and improve the functionality of our platform. While we understand that it may take some time to adjust, we assure you that our team is continuously working on polishing the new design and addressing any bugs or issues that arise. Your feedback is valuable to us as we strive to provide an intuitive and user-friendly environment for all our customers. If you have any additional concerns or questions, please feel free to reach out to us, and we will do our best to assist you. Thank you for your understanding. |