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Other => Beginners & Help => Topic started by: Sanjeewa101 on February 07, 2018, 01:54:26 PM



Title: Cryptopia Balance
Post by: Sanjeewa101 on February 07, 2018, 01:54:26 PM
Hi,
Recently I send 10 ETN from Electronium wallet to Cryptopia Exchange, Now Transactions was completed.
I double checked Send Address and Payment ID in Electronium wallet.
But balance not more ap on Cryptopia exchange.
Anybody know whats going on
Thanks


Title: Re: Cryptopia Balance
Post by: cry4crypto on February 07, 2018, 03:27:48 PM
You should contact their support and explain the issue. Before you do that though, you might want to check how many confirmations are required for a transfer to be considered complete by the exchange and double check whether you've sent to the right address!


Title: Re: Cryptopia Balance
Post by: milhaop on February 07, 2018, 04:54:59 PM
It's needed some confirmations, not only one. You should check it out with Cryptopia. I guess for ETH and ERC-20 Tokens are needed 20 confirmations.


Title: Re: Cryptopia Balance
Post by: bitcoinqueen08 on February 07, 2018, 10:29:49 PM
wait few hours. if you deposit right address they will add your coin soon.My last deposit takes 12 hours in cryptopia exchange :)


Title: Re: Cryptopia Balance
Post by: aardvark15 on February 08, 2018, 01:51:24 AM
Hi,
Recently I send 10 ETN from Electronium wallet to Cryptopia Exchange, Now Transactions was completed.
I double checked Send Address and Payment ID in Electronium wallet.
But balance not more ap on Cryptopia exchange.
Anybody know whats going on
Thanks


I don’t know how long you waited, but give it at least 30 minutes to confirm or maybe an hour. I’ve sent Bitcoins to that exchange and never had a problem, at least not yet. Maybe it takes longer with Electronium than Bitcoin. If it doesn’t confirm in an hour, maybe submit a support ticket. So far this exchange has always been good for me, but keep us posted on the outcome of your situation.


Title: Re: Cryptopia Balance
Post by: h55 on February 08, 2018, 02:54:32 AM
please wait to confirm your transaction. it may take some hours then if you could not see the ETN in your wallet please connect with start exchange/wallet support team


Title: Re: Cryptopia Balance
Post by: Thirdspace on February 08, 2018, 06:51:01 AM
you should check the status on cryptopia end instead of your wallet or explorer
it seems they currently have network connection problem as I can see only 1 peer is connected
the coin info on cryptopia shows this for ETN
Code:
 Electroneum (ETN)	CryptoNight	Other	Connections: 1	147465	OK	Active	v0.11.0.0
this 1 peer and cryptopia may be on wrong chain and do not see your tx at all :-\