Bitcoin Forum

Alright everyone, I'm really pi**ed of. Actually I can't even believe that's happening... 1 month ago I decided to put some money (~350$) into cryptos. I know that there are many out there who'll think: peanuts. But for me as a student that's actually a lot of money (took me almost half a year to save that amount). Anyways, after doing some research I decided to go with coinexchange.io and get some ELIX on there. Signed up on Bitstamp, bought ~0.31ETH and made a deposit on coinexchange. Shortly after the deposit was made, etherscan marked it as succeeded. You can check my coinexchange wallet's address: 0x0bd546a008060fea07905c2a0416931e57b9b474

And today my balance on coinexchange still says: 0.00 (transaction doesn't even show up in DEPOSITS). After ~2-3 weeks and countless attempts to contact their "support" they told me to have patience (had to fix something blablabla). Nothing happened and I contacted them again. Today I got a response which basically says: fuck you.

Internal transactions, despite the name, are not actual transactions. They are not included directly on the blockchain; they are value transfers initiated by executing a contract. This transfer type is generally used to process transactions in bulk. Often, this occurs with deposits to CoinExchange.io from other exchanges or crypto-service providers.
While it can be seen on the block explorer, they cannot be detected by our system. At this point, we will only recover deposits with a minimum of 0.5 ETH and there is a 10% fee attached.
Please let us know if you would like us to proceed.
To avoid this in future, please withdraw to a wallet and then send the amount to your deposit address.

Sincerely,

CoinExchange.io Support Team

There was no warning whatsoever that exchange to exchange transactions are not supported (after some research & trying I found out that exchange -> exchange works perfectly fine with all the other exchanges)!?

I've seen countless complaints on twitter regarding that problem now. Etherscan proves that my ETH was transferred successfully (and they know it)!

I consider it gone...guess that's what you call bad luck :-[