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Title: [RESOLVED] CampBx: lights are on but no one home? Post by: Reuef on August 05, 2011, 11:27:03 PM I transferred some BTC today to the one time BTC address assigned to me via their web interface, not a vast amount mind you but not insignificant either, and waited for the 5 confirmations as stated on their site, then 6 then 10 and still the btc has not shown up in my account.
Ok, there may be an issue I thought. I opened a trouble ticket...no response so far. Unfortunately there is no phone number to call, and now I am worried that the transaction is stuck in limbo or worse lost. This is an issue in BTC exchange if the only interaction you can have with a company you are sending money (in whatever form) is only via a web interface. I may be overreacting at the moment, but what if this was a large amount of BTC transferred. I have not had this issue before with the other exchanges and the first couple of transfers I had with CampBX went pretty smoothly so hopefully things will be worked out. Anyone else having similar issues today? Title: Re: CampBx: lights are on but no one home? Post by: SHlFT on August 05, 2011, 11:30:47 PM You're fine.
I've even transfered BTC to address that I got a few days ago. And the deposit went through. Just wait and I'll show up. Click the block explorer of the address also Title: Re: CampBx: lights are on but no one home? Post by: Keyur @ Camp BX on August 06, 2011, 06:36:59 AM I transferred some BTC today to the one time BTC address assigned to me via their web interface, not a vast amount mind you but not insignificant either, and waited for the 5 confirmations as stated on their site, then 6 then 10 and still the btc has not shown up in my account. Ok, there may be an issue I thought. I opened a trouble ticket...no response so far. Unfortunately there is no phone number to call, and now I am worried that the transaction is stuck in limbo or worse lost. This is an issue in BTC exchange if the only interaction you can have with a company you are sending money (in whatever form) is only via a web interface. I may be overreacting at the moment, but what if this was a large amount of BTC transferred. I have not had this issue before with the other exchanges and the first couple of transfers I had with CampBX went pretty smoothly so hopefully things will be worked out. Anyone else having similar issues today? Reuef, We apologize for the delay and I can confirm that your ticket has been resolved. Also agree with your suggestion to provide multiple ways to contact: we are working to add phone-support soon. Thank you, Keyur Title: Re: CampBx: lights are on but no one home? Post by: Reuef on August 06, 2011, 08:15:48 AM Thank you for the quick resolution.
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