Bitcoin Forum

Economy => Exchanges => Topic started by: Nejc Kodric (BitStamp.net) on August 22, 2011, 07:18:45 PM



Title: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Nejc Kodric (BitStamp.net) on August 22, 2011, 07:18:45 PM
...


Title: Re: [ANNOUNCEMENT] New bitcoin exchange site for USD/BTC www.BITSTAMP.net
Post by: nelisky on August 22, 2011, 07:28:53 PM
So the exchange is based in Slovenia, wire transfer in SEPA zone are possible and yet it uses USD as BTC counterpart? This is a bit awkward.

What are you going to use for exchange rates in EUR vs USD?


Title: Re: [ANNOUNCEMENT] New bitcoin exchange site for USD/BTC www.BITSTAMP.net
Post by: Nejc Kodric (BitStamp.net) on August 22, 2011, 07:54:30 PM
So the exchange is based in Slovenia, wire transfer in SEPA zone are possible and yet it uses USD as BTC counterpart? This is a bit awkward.

What are you going to use for exchange rates in EUR vs USD?

All received transfers are exchanged to USD by ECB daily rates http://www.ecb.int/stats/exchange/eurofxref/html/index.en.html
We have multi currency bank account and can accept USD and EUR deposits. Due to better liquidity we only support USD/BTC pair for now and plan to open EUR/BTC as soon as market picks up some momentum.

Your sincerely,
Nejc Kodric
www.BitStamp.net
Questions? -No problem! Mail me nejc.kodric@bitstamp.net


Title: Re: [ANNOUNCEMENT] New bitcoin exchange site for USD/BTC www.BITSTAMP.net
Post by: sonba on August 22, 2011, 10:18:40 PM
Two questions:
1) How long does the registration take? (Entered my details but didn't get a mail within 15minutes)
2) Do you have any credentials? After mybitcoin.com people are (hopefully) getting more careful. Based on your user here you are relatively new to Bitcoin. How do we know we can trust you / your company?

Thanks,

sonba


Title: Re: [ANNOUNCEMENT] New bitcoin exchange site for USD/BTC www.BITSTAMP.net
Post by: nmat on August 22, 2011, 11:20:17 PM
Slovenia is a nice country. I have very good memories from there  8)

So, is there an API?


Title: Re: [ANNOUNCEMENT] New bitcoin exchange site for USD/BTC www.BITSTAMP.net
Post by: Nejc Kodric (BitStamp.net) on August 23, 2011, 06:31:43 AM
Two questions:
1) How long does the registration take? (Entered my details but didn't get a mail within 15minutes)
2) Do you have any credentials? After mybitcoin.com people are (hopefully) getting more careful. Based on your user here you are relatively new to Bitcoin. How do we know we can trust you / your company?

Thanks,

sonba


1.) Check junk box or click resend login info
2.) I totally agree with you. Bitcoin community experienced lots of scams and security faults. We welcome the fact that people are not yet willing to invest in every new feature and we take that as a positive sign of maturing community. I can reassure you, our system is written by programmers with many experiences in information security and our intentions are anything but causing another doubt into bitcoin network. We are working hard to gain the trust needed for nature of our business.

Slovenia is a nice country. I have very good memories from there  8)

So, is there an API?

Thank you, I am glad you liked it.  ;)
API will be released tomorrow. Check https://www.bitstamp.net/about_us/ , you should see Developers button in left menu


Title: Re: [ANNOUNCEMENT] New bitcoin exchange site for USD/BTC www.BITSTAMP.net
Post by: Nejc Kodric (BitStamp.net) on August 25, 2011, 09:07:39 AM
Feedbacks are welcome. Please send us your suggestions to improve the quality of service, we are always open for new ideas.

Your sincerely,
Nejc Kodric
www.BitStamp.net
Questions? -No problem! Mail me nejc.kodric@bitstamp.net


Title: Re: [ANNOUNCEMENT] New bitcoin exchange site for USD/BTC www.BITSTAMP.net
Post by: sonba on August 25, 2011, 11:10:22 AM
2) Do you have any credentials? After mybitcoin.com people are (hopefully) getting more careful. Based on your user here you are relatively new to Bitcoin. How do we know we can trust you / your company?

2.) I totally agree with you. Bitcoin community experienced lots of scams and security faults. We welcome the fact that people are not yet willing to invest in every new feature and we take that as a positive sign of maturing community. I can reassure you, our system is written by programmers with many experiences in information security and our intentions are anything but causing another doubt into bitcoin network. We are working hard to gain the trust needed for nature of our business.

Hmm... that is a vey qualitative answer, I have to admit. Do you have any rating or are well known in the community with another nick? To put it more drastically: why should we trust you? How do you know you are not running away with the money? (No offense meant, but before i leave money somewhere I want something more than "my intentions are honest" *g*)



Title: Re: [ANNOUNCEMENT] New bitcoin exchange site for USD/BTC www.BITSTAMP.net
Post by: Nejc Kodric (BitStamp.net) on August 25, 2011, 02:45:26 PM
2) Do you have any credentials? After mybitcoin.com people are (hopefully) getting more careful. Based on your user here you are relatively new to Bitcoin. How do we know we can trust you / your company?

2.) I totally agree with you. Bitcoin community experienced lots of scams and security faults. We welcome the fact that people are not yet willing to invest in every new feature and we take that as a positive sign of maturing community. I can reassure you, our system is written by programmers with many experiences in information security and our intentions are anything but causing another doubt into bitcoin network. We are working hard to gain the trust needed for nature of our business.

Hmm... that is a vey qualitative answer, I have to admit. Do you have any rating or are well known in the community with another nick? To put it more drastically: why should we trust you? How do you know you are not running away with the money? (No offense meant, but before i leave money somewhere I want something more than "my intentions are honest" *g*)



Well if you look at our site you probably see it is not like some over-the-night designed system running behind worldpress template. You can also clearly see our company info www.bitstamp.net/about_us/ , company is registered in Slovenia and we are all Slovenian citizens so we are obligated to follow strict laws and not hiding behind some Panama or Cyprus offshore companies. We also work with one of the leading banks in the world Unicredit bank.


We are currently working on some cool new features. I will post all new things here so you can be first to test it. We are always open for new ideas.


Your sincerely,
Nejc Kodric
www.BitStamp.net
Questions? -No problem! Mail me nejc.kodric@bitstamp.net


Title: Re: [ANNOUNCEMENT] New bitcoin exchange site for USD/BTC www.BITSTAMP.net
Post by: Nejc Kodric (BitStamp.net) on August 25, 2011, 02:50:49 PM
Do you have any rating or are well known in the community with another nick?

Unfortunately no. I've been reading posts on this forum for a couple of months but I was never active.


Your sincerely,
Nejc Kodric
www.BitStamp.net
Questions? -No problem! Mail me nejc.kodric@bitstamp.net


Title: Re: [ANNOUNCEMENT] New bitcoin exchange site for USD/BTC www.BITSTAMP.net
Post by: helloworld on August 25, 2011, 03:12:46 PM
Well, your site looks really good... I do hope it's all legit and I wish you good luck with it.

Will try a small deposit...


Title: Re: [ANNOUNCEMENT] New bitcoin exchange site for USD/BTC www.BITSTAMP.net
Post by: Nejc Kodric (BitStamp.net) on September 01, 2011, 07:43:30 AM
Important notice! We extended the trading commission free bonus registration period. All new users till 15th of September receive 30days free commission trading. Follow this link to register: https://www.bitstamp.net/account/register/

Your sincerely,
Nejc Kodric
www.BitStamp.net
Questions? -No problem! Mail me nejc.kodric@bitstamp.net


Title: Re: [ANNOUNCEMENT] New bitcoin exchange site for USD/BTC www.BITSTAMP.net
Post by: Nejc Kodric (BitStamp.net) on September 15, 2011, 10:19:41 AM
Important notice! Once again we extend the trading commission free bonus registration period. All new users till 30th September receive 30days free commission trading. Follow this link to register: https://www.bitstamp.net/account/register/

Your sincerely,
Nejc Kodric
www.BitStamp.net
Questions? -No problem! Mail me nejc.kodric@bitstamp.net


Title: Re: [ANNOUNCEMENT] Bitcoin exchange site for USD/BTC www.BITSTAMP.net
Post by: Nejc Kodric (BitStamp.net) on September 16, 2011, 04:08:42 PM
BitStamp charts are now also available on bitcoincharts.com Quick link: http://bitcoincharts.com/markets/bitstampUSD.html
Feedbacks are welcome. Please send us your suggestions to improve the quality of service, we are always open for new ideas.

Your sincerely,
Nejc Kodric
www.BitStamp.net
Questions? -No problem! Mail me nejc.kodric@bitstamp.net


Title: Re: [ANNOUNCEMENT] New bitcoin exchange site for USD/BTC www.BITSTAMP.net
Post by: kseistrup on September 20, 2011, 12:35:35 PM

Important notice! Once again we extend the trading commission free bonus registration period. All new users till 30th September receive 30days free commission trading. Follow this link to register: https://www.bitstamp.net/account/register/

Why did you have to spam my inbox with this?  I have never requested email information from you (and spamming is illegal in Denmark).

Effing spammer! :(



Title: Re: [ANNOUNCEMENT] Bitcoin exchange site for USD/BTC www.BITSTAMP.net
Post by: iopq on September 20, 2011, 10:03:44 PM
did you just spam my e-mail?


Title: Re: [ANNOUNCEMENT] New bitcoin exchange site for USD/BTC www.BITSTAMP.net
Post by: Stephen Gornick on September 21, 2011, 06:49:35 PM
Why did you have to spam my inbox with this?

Appears that I too received from this exchange an unsolicited commercial email (UCE, aka spam) at an email address that was only used with Mt. Gox, one of the 30,000 email addresses now "out in the wild" after the June Mt. Gox hack.

We don't know the circumstances with this mail campaign -- perhaps there was a misunderstanding with a third party opt-in service or something.  Generally, however -- an organization asking for trust (holding customer's funds or bitcoins) shouldn't engage in activities such as spamming in which trust becomes instantly obliterated.


Title: Re: [ANNOUNCEMENT] Bitcoin exchange site for USD/BTC www.BITSTAMP.net
Post by: Nejc Kodric (BitStamp.net) on November 17, 2011, 07:15:07 PM
BitStamp API avaliable: https://www.bitstamp.net/api/

Your sincerely,
Nejc Kodric
www.BitStamp.net
Questions? -No problem! Mail me nejc.kodric@bitstamp.net


Title: Re: [ANNOUNCEMENT] Bitcoin exchange site for USD/BTC www.BITSTAMP.net
Post by: Nejc Kodric (BitStamp.net) on February 03, 2012, 10:40:59 AM
Announcement.

We now support deposits/withdrawals from/to Mt.Gox using redeemable codes. Transfers take about 5-10 seconds and are charged with 2% fee.  


Best regards,
Nejc Kodric
www.BitStamp.net
Questions? -No problem! Mail me nejc.kodric@bitstamp.net


Title: Re: [ANNOUNCEMENT] www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: cryptoanarchist on February 09, 2012, 08:40:51 PM
Do any other exchanges redeem your bitstamp codes? I have no interest in dealing with MTGox.


Title: Re: [ANNOUNCEMENT] www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Nejc Kodric (BitStamp.net) on February 10, 2012, 08:26:00 PM
Do any other exchanges redeem your bitstamp codes? I have no interest in dealing with MTGox.

Hello cryptoanarchist,

Unfortunately not at the moment. However Bitstamp should soon be available on Bitinstant, so that will cover all the big exchanges and payment processors.

Best regards,
Nejc Kodric
www.BitStamp.net
Questions? -No problem! Mail me nejc.kodric@bitstamp.net


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Nejc Kodric (BitStamp.net) on February 20, 2012, 04:24:44 PM
Update: We are now accepting wire deposits in GBP currency.

Best regards,
Nejc Kodric
www.BitStamp.net
Questions? -No problem! Mail me nejc.kodric@bitstamp.net


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Pontius on March 07, 2012, 08:36:54 AM
Using Bitstamp for about 10 days now I'm quite pleased. Very clean and functional design. Very good job, Nejc.

To improve liquidity I'd suggest a volume discount on the trading fee (like MtGox has).
Second I'd love see a "trailing stop order" as an additional order type on Bitstamp. Maybe you could implement IOC and FOK as additional order codes too.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: cryptoanarchist on March 08, 2012, 07:57:59 PM
I can't withdraw funds:

Quote
Dear Xxxxx Xxxx,

We regret to inform you that your withdrawal request has been rejected.

Reason:
We are sorry to inform you that we must reject your MtGox withdrawal due to latest funding problems with MtGox. We have our funds stuck on a way to MtGox HSBC bank account.

Please keep in mind that we are working in interests of our customers and are trying to solve this issue as soon as possible.

We are sorry for any inconvenience caused by this.

Best regards,
Bitstamp support

If you have any questions regarding Bitstamp exchange service please read our FAQ or send us an email. Our support staff will be more than happy to assist you.

Best regards,
Bitstamp team


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Nejc Kodric (BitStamp.net) on March 08, 2012, 09:22:31 PM
Using Bitstamp for about 10 days now I'm quite pleased. Very clean and functional design. Very good job, Nejc.

To improve liquidity I'd suggest a volume discount on the trading fee (like MtGox has).
Second I'd love see a "trailing stop order" as an additional order type on Bitstamp. Maybe you could implement IOC and FOK as additional order codes too.

Thank you for your suggestions! They are in our near future plans.


Best regards,
Nejc Kodrič


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Nejc Kodric (BitStamp.net) on March 08, 2012, 09:24:22 PM
@cryptoanarchist

We have successfully resolved this issue. MtGox withdrawal is now available.
Please try your withdrawal request again.

Sorry for inconvenience.

Best regards,
Nejc Kodrič


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Pontius on March 13, 2012, 02:52:50 PM
Thank you for your suggestions! They are in our near future plans.

Great! Any timeframe for this? Weeks, months or years? ;)

One more thing: In "account/transactions" can you add the exchange rate for funds converted from/to EUR?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Krakonos on May 16, 2012, 05:49:04 PM
Hello,

I have some ideas to improvements:

 - There is no info as to what withdrawal fee (SEPA) is, besides that in FAQ. It would be nice if it were on the withdrawal site summary (as it is for deposit) or/and at least above the withdrawal form (as it is for international wire)

 - Support for username. I don't want to have another userid to remember (and I'm really bad at it)

 - Buy/sell should remember last order (that is instant/limit) and direct me to the appropriate form automatically. It is really annoying to click on limit all the time (and I almost never want the instant way).

 - The help is useless. Maybe something from FAQ should be structured there? At least a link to FAQ would be nice (I almost did not noticed the link at the bottom)

 - A fee overview would be really nice.

 - If you'd implement trailing stop order and trailing stop LIMIT order, I would tell everyone around me that you're gods.


Well, that seems to be all for now. Continue in the good job done!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Krakonos on May 18, 2012, 05:32:11 PM
Hey, one more improvement idea: trading with more precision than two decimal places. Five would be nice.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: h00ters on June 18, 2012, 01:13:18 AM
Hate to bring up an old thread, but do you guys answer your email through support?

Your math is incorrect for limit orders.

I want 12btc for 6.15, you say it will cost me $74.17, my math shows as $73.80. A $0.37 difference. Wtf is up here? Can you please explain?



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on June 18, 2012, 01:46:38 AM
Hate to bring up an old thread, but do you guys answer your email through support?

Your math is incorrect for limit orders.

I want 12btc for 6.15, you say it will cost me $74.17, my math shows as $73.80. A $0.37 difference. Wtf is up here? Can you please explain?



Looks like fee is included in there.
https://www.bitstamp.net/fee_schedule/



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: h00ters on June 18, 2012, 02:16:39 AM
Hate to bring up an old thread, but do you guys answer your email through support?

Your math is incorrect for limit orders.

I want 12btc for 6.15, you say it will cost me $74.17, my math shows as $73.80. A $0.37 difference. Wtf is up here? Can you please explain?



Looks like fee is included in there.
https://www.bitstamp.net/fee_schedule/



DOH! I looked all over for this, dunno why I could not find it. TYVM! :)

So a suggestions guys......

So little confusing... I do a limit order... it shows the fee and I submit my order... then when I look at open orders.... the order value does not show their fee. They need to either add the fee, or put in another column that shows the fee, with a TOTAL, and not just the order value.. soo confusing....


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: vuce on July 20, 2012, 10:22:08 AM
Does anyone know how long it takes for bitcoins to appear in the account? It says 3 confirmations, but I'm on 6 9 and they're still not showing up. Thanks in advance.

nevermind


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Stephen Gornick on July 28, 2012, 07:34:09 PM
I see on the deposit page:

Quote
* EU, Euro zone countries (17)
Austria, Belgium, Cyprus, Estonia, France, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, Slovak Republic, Slovenia and Spain.

* EU, non-Euro zone countries (10)
Bulgaria, Czech Republic, Denmark, Great Britain, Hungary, Latvia, Lithuania, Poland, Romania and Sweden.

* EEA zone countries (charged with standard wire fee)
Iceland, Norway, Liechtenstein, Monaco and Switzerland.

Your SEPA deposit will be credited in 1 - 3 business days. All funds transferred in EUR will be converted to USD, free of charge. Check our current exchange rates here.

So transfers from Switzerland, for instance.  They would be SEPA direct debits after the Swiss bank converts to EUR?   (which Bitstamp then converts to USD?)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: layyen on July 29, 2012, 05:53:04 AM
great service, as beginer used mtgox... but after some time, and hearing about many btcs stolen from them.. looked for another exchange, found bitstamp, and now i am using it for about 3 months, and i can say i like it very much.. keep going this way  8)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Nejc Kodric (BitStamp.net) on July 30, 2012, 01:19:25 PM

So transfers from Switzerland, for instance.  They would be SEPA direct debits after the Swiss bank converts to EUR?   (which Bitstamp then converts to USD?)


Yes but please note that Switzerland is not full member of SEPA zone so transfers in EUR carry out same fee as international bank wires.
We can accept/send in CHF, EUR or USD from/to Switzerland. Fee is always the same - $15 (deducted when amount is in USD)

Please let me know if you have any further questions.

great service, as beginer used mtgox... but after some time, and hearing about many btcs stolen from them.. looked for another exchange, found bitstamp, and now i am using it for about 3 months, and i can say i like it very much.. keep going this way  8)

Thank you very much! We appreciate your feedback.

Best regards,
CEO, Nejc Kodrič
Bitstamp d.o.o.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Stephen Gornick on July 30, 2012, 06:02:46 PM
We can accept/send in CHF, EUR or USD from/to Switzerland.

But so that the terminology is clear.

If I had a Swiss bank account and was sending funds to Bitstamp, I could do a SEPA direct debit but that is in EUR only, right?  And then otherwise, from that Swiss bank account I could instead do an international wire, and then send either EUR or USD.

Am I describing the transfer methods correctly?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: MiningBuddy on July 30, 2012, 06:08:51 PM
Just want to drop by and commend these guys/gals on their hard work.
Keep up the great customer service and I'm sure you'll have many more customers coming your way  8)

Very happy customer here! 10/10


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Nejc Kodric (BitStamp.net) on July 30, 2012, 07:48:45 PM
But so that the terminology is clear.

If I had a Swiss bank account and was sending funds to Bitstamp, I could do a SEPA direct debit but that is in EUR only, right?  And then otherwise, from that Swiss bank account I could instead do an international wire, and then send either EUR or USD.

Am I describing the transfer methods correctly?

Yes, SEPA transfers can be done ONLY in EUR currency.

If you have Swiss bank account with EUR balance you can transfer via SEPA. Your funds will be then converted to USD on our end and then added to your bitstamp balance. But since Switzerland is only member of SEPA but not EU, transfers are charged with standard international wire fee.

You can also send internatonal wire in CHF and we will convert it to USD.

Please let me know if I answered your question.

Just want to drop by and commend these guys/gals on their hard work.
Keep up the great customer service and I'm sure you'll have many more customers coming your way  8)

Very happy customer here! 10/10

Thank you very much for leaving your feedback. Much appreciated!

Best regards,
CEO, Nejc Kodrič
Bitstamp d.o.o.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Stephen Gornick on July 30, 2012, 10:52:15 PM
If I had a Swiss bank account and was sending funds to Bitstamp, I could do a SEPA direct debit but that is in EUR only, right?  And then otherwise, from that Swiss bank account I could instead do an international wire, and then send either EUR or USD.

Am I describing the transfer methods correctly?

Yes, SEPA transfers can be done ONLY in EUR currency.

If you have Swiss bank account with EUR balance you can transfer via SEPA. Your funds will be then converted to USD on our end and then added to your bitstamp balance. But since Switzerland is only member of SEPA but not EU, transfers are charged with standard international wire fee.

You can also send internatonal wire in CHF and we will convert it to USD.

Please let me know if I answered your question.

Yup, that sure does. 

I'm presuming SEPA transfers are less expensive to the accountholder than the cost for an international wire transfer.  So even though Bitstamp charges the same fee, overall including the wire fee on the sending side it is less expensive as SEPA.  And it is probably easier to do a SEPA transfer using online banking whereas an International wire might be a little more hassle.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: gusti on August 30, 2012, 05:32:23 PM
Made my first SEPA withdrawal, and funds were credited to my bank account in less than 48 hs.
Congratulations, I will stop using MtGox and switch to this exchange.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: ricklandman on September 06, 2012, 12:58:20 PM
did a few sepa deposits. All where credited to my bitstamp account within 48h. conversion rate E=>$ was less then 0.5% under ecb rate. very satisfied.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Nejc Kodric (BitStamp.net) on September 09, 2012, 09:59:17 AM
Thank you gusti and ricklandman for sharing your experience. I really appreciate that!

Also I want to announce two small new features that some might find this very useful.

-Bitstamp now allows you to add new deposit addresses. We require only 3 network confirmations. You can request new deposit address every 24 hours. (https://www.bitstamp.net/account/deposit/bitcoin/)

-You can see incoming bitcoin transactions on your account dashboard (https://www.bitstamp.net/account/balance/)

I am happy to hear suggestions or feedbacks from you.

Best regards,
CEO, Nejc Kodrič
Bitstamp d.o.o.




Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Stephen Gornick on September 10, 2012, 08:56:13 AM
I've started asking some security questions of the exchanges where I have an account.

I wish this questioning had previously been asked of another exchange that I was using before they had suffered a security breach recently.

So, I'm submitting these questions here and looking first specifically for the answer to:

 - Does BitSTAMP use cold storage (an offline wallet that cannot be accessed should the exchange's service become compromised)

If so, then there are other questions:

 - Is there a target as to how much of customer's funds are kept in cold storage?  (e.g., percent of total, or perhaps relative to recent withdrawal requirements)?

 - Do new deposits go to cold storage?  (if the hot wallet is compromised, new deposits made (e.g., automated payouts by mining pools) would still be secure)

 - Does the offline wallet where the cold storage resides remain protected due to an "air gap" (no access to it electronically, not connected to the network)?


And I have other questions that I'ld like to know the answers to:

 - Does BitSTAMP maintain full reserve?  (i.e., BitSTAMP controls bank accounts with all customer funds (fiat, USD, EUR, ?) and controls wallets with 100% of BTC funds.  i.e., none of these amounts loaned out.)

 - Does BitSTAMP maintain offsite backups of its accounts and transactions?  If for some reason the exchange's primary account database were lost due to a security breach, what information (and how recent) is still available from backup or archives?

 - If there is a security breach and BitSTAMP cannot meet withdrawal requests of its customers, what is the withdrawal preference that BitSTAMP would follow?  Various preferences are:
 - -  A.) All deposited funds are of equal standing with bitcoins being valued at their market rate at the time of the loss,
 - -  B.) Withdrawals of USD funds, if not impacted by the breach, are made available to those customers who held a USD balance. in full.
 - -  Do customer deposits have preference over any other creditor claims?  (i.e., a contract stating so such that they don't become unsecured creditors ending up in the same pool as the landlord for office space and hosting bill.)
 - -  or is there some other approach?


If there are other security-related details that are relevant that you would be will to share  (e.g., physicall security, staff background checks, dead man's switch for wallet, etc.) feel free to do so.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Stephen Gornick on September 10, 2012, 09:01:51 AM
I am happy to hear suggestions or feedbacks from you.

Is there an ETA for when BitSTAMP will be back on BitcoinCharts.com?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Nejc Kodric (BitStamp.net) on September 10, 2012, 09:31:28 PM
Dear Stephen,

Bitstamp is very concerned with security and safety of customer funds.

In answer to your questions:

- Bitstamp is using cold storage.

- Bitstamp currently keeps 85% - 90% of bitcoins in cold storage.

- Bitstamp currently has new deposits going to our live wallet. This will change in the near future and new deposits will go directly to cold storage.

- Bitstamp’s offline wallet is installed on a dedicated server that is only turned on when access to the bitcoin client is needed. This server is in a different location than the main server.

- Bitstamp maintains a full reserve of client USD funds and BTC funds.

- Bitstamp maintains a full offsite database backup.

- Bitstamp plans to address the handling of compromises in our forthcoming terms and conditions document.

Thank you for questions.

Best regards,
CEO, Nejc Kodrič
Bitstamp d.o.o.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Stephen Gornick on September 11, 2012, 10:35:36 PM
- Bitstamp is using cold storage.

- Bitstamp currently keeps 85% - 90% of bitcoins in cold storage.

- Bitstamp currently has new deposits going to our live wallet. This will change in the near future and new deposits will go directly to cold storage.

- Bitstamp’s offline wallet is installed on a dedicated server that is only turned on when access to the bitcoin client is needed. This server is in a different location than the main server.

- Bitstamp maintains a full reserve of client USD funds and BTC funds.

- Bitstamp maintains a full offsite database backup.

- Bitstamp plans to address the handling of compromises in our forthcoming terms and conditions document.


Awesome, Nejc, thanks for your answer. 

As far as the offline wallet, is that connected to the network or does it have an air gap?   Armory has a method specifically built to allow the cold storage system to be air gapped:
 - http://bitcoinarmory.com/index.php/using-offline-wallets-in-armory


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Stephen Gornick on September 12, 2012, 11:11:48 PM
Anyone having the same problem?

Quote
It's not just you! http://bitstamp.net looks down from here.

http://www.downforeveryoneorjustme.com/bitstamp.net


One out-of-band place to post site status is Twitter, but that doesn't mention any problem:
 - http://twitter.com/Bitstamp


[Update: Service from the site has been restored.]


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Nejc Kodric (BitStamp.net) on October 02, 2012, 05:22:40 PM
We will be upgrading our core network infrastructure. Our service might be disrupted or unavailable tomorrow between 14:00 and 14:30 GMT.

Thank you for understanding!

Best regards
CEO, Nejc Kodrič
Bitstamp d.o.o.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: riX on October 16, 2012, 03:12:16 PM
Bitstamp has been down for some hours now, planned maintenance or what's happening?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on October 16, 2012, 04:45:41 PM
DDOS according to site owner.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: riX on October 16, 2012, 06:10:36 PM
DDOS according to site owner.

Yeah, it seems like DDoSing sites and blackmailing them for bitcoin seems to be some idiots new business idea.
(Not that I know if Bitstamp has been blackmailed, but others have).



EDIT: http://bitcoinmagazine.net/bitstamp-under-ddos/ - idiots indeed, and 75 BTC can buy a couple of months DDoS protection


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Nejc Kodric (BitStamp.net) on October 17, 2012, 08:54:38 PM
Tuesday at 11am access to Bitstamp was disrupted due to a DDoS attack. Bitstamp responded by upgrading its DDoS mitigation capabilities and recovered full accessibility at 8pm.

Service has been fully restored and no Bitcoins or client information were ever at risk or lost.

Additionally, to help make up for the inconvenience caused by the service outage, Bitstamp will be providing commission free trading until Sunday 21th.

Best regards
CEO, Nejc Kodrič
Bitstamp d.o.o.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: layyen on October 19, 2012, 06:52:23 AM
nice to see you up again :) and good news about higher ddos protection.

p.s. a bit later i know.. but i am happy to see my favourite exchange running  8)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: chandler22 on October 23, 2012, 12:53:07 AM
Looks like site is down again?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Stephen Gornick on October 23, 2012, 02:48:39 AM
Looks like site is down again?

Back now.

 - https://www.bitstamp.net


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: zero3112 on October 23, 2012, 10:51:18 PM
that explains it I was wondering why they where down earlier this week.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: cianuro on December 11, 2012, 02:42:01 PM
A few weeks back, I made a small test lodgement ~€100 and it was smooth as hell.

This week, I went for a rather more complicated lodgement and significantly higher amount.

The transaction was super smooth. Again. I had my bitcoins within 48 hours of sending the funds initially.

Nejc was super helpful and the support was amazing. I'd highly recommend BitStamp to anyone.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bvoid on December 17, 2012, 01:31:12 PM
Is bitstamp.net for anyone else offline?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Stephen Gornick on December 18, 2012, 02:00:24 AM
Is bitstamp.net for anyone else offline?

I just tried and the homepage loads fine for me.

In the future you can always confirm this type of problem with a proxy tool:
 - http://www.downforeveryoneorjustme.com/www.bitstamp.net


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: 420 on December 20, 2012, 05:03:35 AM
On the bitcoin widthraw page it says:
"Large withdrawals will be processed manually. This process will take up to 24 hours."

So how much is "Large" ?

http://bitstamp.net


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: ThiagoCMC on December 26, 2012, 11:20:10 PM
bitstamp down...    :o


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: ThiagoCMC on December 26, 2012, 11:30:00 PM
On the bitcoin widthraw page it says:
"Large withdrawals will be processed manually. This process will take up to 24 hours."

So how much is "Large" ?

+1


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Stephen Gornick on December 27, 2012, 01:39:47 AM
bitstamp down...    :o

I haven't tried logging in but the site is responding for me now after going in to try to verify.

Incidentally, saw the new design:
 - http://www.behance.net/gallery/BitStampnet-2013-Responsive-redesign/6262585


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Tacticat on December 27, 2012, 02:24:34 PM
I've used Bitstamp twice for small amounts: 20 and 50€

It worked perfectly and it was very easy to use. Couldn't be more satisfied although I have yet to experiment more with limited orders.
Also, one thing that surprised me was that the exchange from EUR to USD was real or very similar to real marketprice exchange. No hidden fees or charges in there.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: ThiagoCMC on December 27, 2012, 04:23:08 PM
Where can I find the BitStamp Bitinstant reserves?
BTC-e shows up on its front page but, I can't find that information at BitStamp web page...
Tips?!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: ThiagoCMC on December 27, 2012, 06:23:27 PM
I've used Bitstamp twice for small amounts: 20 and 50€

It worked perfectly and it was very easy to use. Couldn't be more satisfied although I have yet to experiment more with limited orders.
Also, one thing that surprised me was that the exchange from EUR to USD was real or very similar to real marketprice exchange. No hidden fees or charges in there.

Lots of times, I'm seeing a webpage from "cloudflare.com" provider... Telling me that www.bitstamp.net is offline / down...

Anyway, I'm also using it smoothly when it works...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Pontius on December 27, 2012, 08:04:32 PM
Lots of times, I'm seeing a webpage from "cloudflare.com" provider... Telling me that www.bitstamp.net is offline / down...

Anyway, I'm also using it smoothly when it works...

Strange, I'm using Bitstamp for about a year now and I've never seen any CloudFlare messages on this site.
Nejc could be a little more communicative (at least on this forum) but besides that there's absolutely nothing to complain about.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: ThiagoCMC on December 30, 2012, 03:33:28 AM
Hi!

 Well, BitStamp have only 1 problem: when depositing USD through Bitinstant... Because there is no way to know the Bitinstant Reserves within BitStamp before using it...

 So, when I send some USD to BitStamp and it does not have any "Bitinstant USD", the money got stucked.

 For example:

 1- Send 500 USD to BitStamp using some USD code;
 2- Bitinstant uses the code;
 3- Bitinstant says: "Order executed - funds deposited at remote exchange" (but it is NOT);
 4- Nothing appear on BitStamp...
 5- Wait the support...

 This is a problem for me.

 Anyway, all the times that this happen, both Bitinstant and BitStamp solve the problem as fast as they can and I really appreciate that.

 I hope that Nejc or Charlie provides a "indicator" somewhere ASAP.    :P

Cheers!
Thiago


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: ThiagoCMC on December 30, 2012, 10:25:14 PM
Nejc could be a little more communicative (at least on this forum) but besides that there's absolutely nothing to complain about.

+1

Anyway, he always answer my e-mails...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: 420 on December 30, 2012, 10:37:47 PM
Anyone please let me know when they get USD to bitstamp from bitinstant; i've been waiting

EDIT: sent another Yankee message and they manually did it middle of night


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: ThiagoCMC on January 01, 2013, 09:11:59 PM
Anyone please let me know when they get USD to bitstamp from bitinstant; i've been waiting

Same here... Can't use BitStamp even more because it is impossible to know the Bitinstant reserves within it.
And I don't want my money stucked anywhere...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kangasbros on January 02, 2013, 08:30:13 AM
I thought the idea of BitInstant was that it is instant :D


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: ThiagoCMC on January 02, 2013, 10:15:02 AM
I thought the idea of BitInstant was that it is instant :D

No, it isn't. Only sometimes it is instant but... Not when we REALLY need it...

EDITED: Well, this isn't a Bitinstant fault. There is only one piece of information that is missing: "Bitinstant USD Reserves indicator within BitStamp"

BTW, I just lost an opportunity to buy 200 BTC @ 12.98 on BitStamp because of the lack of this information. This sucks.    >:(

PLEASE NEJC! Enable this somewhere!!! I'm begging you!

Best,
Thiago


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Nejc Kodric (BitStamp.net) on January 02, 2013, 10:41:58 AM
On the bitcoin widthraw page it says:
"Large withdrawals will be processed manually. This process will take up to 24 hours."

So how much is "Large" ?

http://bitstamp.net

Depending on bitcoin price, amounts greater than $20,000 equivalent in bitcoin is considered large bitcoin withdraw.

Nejc could be a little more communicative (at least on this forum) but besides that there's absolutely nothing to complain about.

I will try to be more active on this thread. Thank you for pointing out.


I hope that Nejc or Charlie provides a "indicator" somewhere ASAP.    :P

I've just sent email to our programmer to add Bitinstant balance parameter to API. Hopefully you will find this useful.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: ThiagoCMC on January 02, 2013, 10:48:42 AM
Thank you Nejc!!   ;D


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: chungenhung on January 05, 2013, 03:12:25 AM
Nejc.
Did another BitInstant to BitStamp purchase.
Status shows completed, but no funds at BitStamp site still. What's going on?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Coinbuck @ BTCLot on January 06, 2013, 10:22:33 PM
Nejc.
Did another BitInstant to BitStamp purchase.
Status shows completed, but no funds at BitStamp site still. What's going on?

I have the same issue on here.

Best regards.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Nejc Kodric (BitStamp.net) on January 07, 2013, 02:08:15 PM
I am sorry for your deposits were not processed right away. Unfortunately BitInstant has run out of reserves meaning your accounts couldn't be funded instantly.

Your deposits should get processed shortly as BitInstant has just funded their account.

Best regards
Nejc


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Yankee (BitInstant) on January 07, 2013, 02:10:08 PM
Nejc.
Did another BitInstant to BitStamp purchase.
Status shows completed, but no funds at BitStamp site still. What's going on?

Send me the Order ID.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: ThiagoCMC on January 09, 2013, 09:02:11 AM

......

I've just sent email to our programmer to add Bitinstant balance parameter to API. Hopefully you will find this useful.

Hi Nejc!
Any updates on this my friend?
Have a nice day!
Thanks!
Thiago


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: 420 on January 12, 2013, 04:00:24 AM
I am sorry for your deposits were not processed right away. Unfortunately BitInstant has run out of reserves meaning your accounts couldn't be funded instantly.

Your deposits should get processed shortly as BitInstant has just funded their account.

Best regards
Nejc

Why can't you allow bitinstant to just be in debt to you?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Yankee (BitInstant) on January 12, 2013, 05:19:29 AM
I am sorry for your deposits were not processed right away. Unfortunately BitInstant has run out of reserves meaning your accounts couldn't be funded instantly.

Your deposits should get processed shortly as BitInstant has just funded their account.

Best regards
Nejc

Why can't you allow bitinstant to just be in debt to you?

Bitstamp and BitInstant have an optimal relationship in regards to that that works for both parties, there are many factors in play.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: zero3112 on January 12, 2013, 07:58:16 PM
What happens if a withdraw is bigger then all available funds in the hot wallet?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: marketersales on January 13, 2013, 12:18:52 PM
What happens if a withdraw is bigger then all available funds in the hot wallet?
Youu have to wait till he gets the funds.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Nejc Kodric (BitStamp.net) on January 13, 2013, 09:52:03 PM
What happens if a withdraw is bigger then all available funds in the hot wallet?

Hi,

We get notification and your withdraw goes to queue. Once we refill our wallet your withdraw is automatically processed.

Best regards
Nejc


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: diablo2001 on January 17, 2013, 12:05:26 AM

What are Bitstamp's deposit/withdrawal limits?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: jorgen on January 21, 2013, 11:59:11 AM
Hej bitstamp support.

 I have BIG delay every time I deposit USD to my bitstamp account via bitinstant.
Bitinstant reported "order complete" instantly, but money appeared on my account
 only next day in one case and today they also still somewere.

 How can I contact support by phone?

Can you make information about your bitinstant reserves open to public?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: 420 on February 06, 2013, 04:06:17 AM
I can't make any orders.

that button on the top isn't doing anything

is the new design being worked on?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: matthewh3 on February 26, 2013, 08:28:21 AM
What happened to my deposit - https://blockchain.info/address/1P2c6MSbAcakcVEtddyu8tPWK7q72SnQV5 - has my brand new account been hacked already.  I use Linux so I have my doubts on it being a key-logger.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Pontius on February 26, 2013, 09:48:00 AM
What happened to my deposit - https://blockchain.info/address/1P2c6MSbAcakcVEtddyu8tPWK7q72SnQV5 - has my brand new account been hacked already.  I use Linux so I have my doubts on it being a key-logger.

Nejc doesn't read here on a regular basis. If you have a problem use the site support (https://www.bitstamp.net/account/balance/#myModalSupport).


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Stephen Gornick on February 26, 2013, 01:15:47 PM
What happened to my deposit - https://blockchain.info/address/1P2c6MSbAcakcVEtddyu8tPWK7q72SnQV5 - has my brand new account been hacked already.

The bitcoins held by BITSTAMP are in a hosted (shared) EWallet right?

So you can't look at the blockchain to check your BITSTAMP account balance.  With a hosted (shared) EWallet, that Bitcoin address is tied to your account so the wallet provider knows of your bitcoin deposits.  But what happens from there at the blockchain level is no longer tied to your account.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: matthewh3 on February 26, 2013, 05:25:29 PM
What happened to my deposit - https://blockchain.info/address/1P2c6MSbAcakcVEtddyu8tPWK7q72SnQV5 - has my brand new account been hacked already.

The bitcoins held by BITSTAMP are in a hosted (shared) EWallet right?

So you can't look at the blockchain to check your BITSTAMP account balance.  With a hosted (shared) EWallet, that Bitcoin address is tied to your account so the wallet provider knows of your bitcoin deposits.  But what happens from there at the blockchain level is no longer tied to your account.

Yet it proves my deposit address was funded over three days ago and yet they still haven't credited my account.  The website clearly states three block confirmations until your balance is available.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Stephen Gornick on February 26, 2013, 11:17:43 PM
Yet it proves my deposit address was funded over three days ago and yet they still haven't credited my account.  The website clearly states three block confirmations until your balance is available.

Then please use the proper description. If your account history doesn't show a BTC deposit then that's a different problem than what you had originally reported (as a "hacked" account would require the deposit to first be credited to your account before it could be withdrawn).

Either way, the solution will come from contacting BITSTAMP support.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: matthewh3 on February 27, 2013, 12:13:48 PM
Yet it proves my deposit address was funded over three days ago and yet they still haven't credited my account.  The website clearly states three block confirmations until your balance is available.

Then please use the proper description. If your account history doesn't show a BTC deposit then that's a different problem than what you had originally reported (as a "hacked" account would require the deposit to first be credited to your account before it could be withdrawn).

Either way, the solution will come from contacting BITSTAMP support.

I first contacted Bitstamp about the matter three days ago (24th Feb) and they still haven't sorted it.  I only decided to use the exchange to test Ripple and was hoping of being able to recommend the exchange to my friends.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: matthewh3 on February 27, 2013, 05:24:13 PM
Yet it proves my deposit address was funded over three days ago and yet they still haven't credited my account.  The website clearly states three block confirmations until your balance is available.

Then please use the proper description. If your account history doesn't show a BTC deposit then that's a different problem than what you had originally reported (as a "hacked" account would require the deposit to first be credited to your account before it could be withdrawn).

Either way, the solution will come from contacting BITSTAMP support.

I first contacted Bitstamp about the matter three days ago (24th Feb) and they still haven't sorted it.  I only decided to use the exchange to test Ripple and was hoping of being able to recommend the exchange to my friends.

After linking Bitstamp support to the previous post to prove I'm not scamming my account was soon credited.  Which I am happy about as Bitstamp is currently the only trusted Ripple Gateway to use GBP.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: matthewh3 on February 27, 2013, 05:52:45 PM
This might sound stupid but does anyone know how to withdraw GBP IOU's to Ripple from Bitstamp using BTC  ???


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: matthewh3 on February 27, 2013, 08:07:13 PM
I wonder about this too, how can we do anything practical with the bitstamp ripple address?

Yes you can fund your Bitstamp account with accepted Ripple IOU's and cash them out.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: burnside on February 27, 2013, 10:25:07 PM
I don't know how closely the Bitstamp guys watch this thread, but I am curious as to how they support disposable deposit addresses without their hot wallet getting wallet bloat.  If anyone knows, please PM me.  I'm researching disposable deposit addresses for use on btct.co.

Thanks!



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: solomon on March 03, 2013, 10:49:13 AM
Bitstamp down?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: 420 on March 07, 2013, 06:50:45 AM
what does Ripple help do?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bjornnl on March 11, 2013, 10:38:05 PM
I wonder about this too, how can we do anything practical with the bitstamp ripple address?

Yes you can fund your Bitstamp account with accepted Ripple IOU's and cash them out.

the only problem is they dont respond to your email when you send them send some ripples  ??? >:(


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: chipbike on March 12, 2013, 07:40:30 PM
Hi,

Will BitStamp.net implement in the Future some kind of Stop Loss? It would be a great feature.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Tas on March 12, 2013, 08:44:01 PM
Hi,

Will BitStamp.net implement in the Future some kind of Stop Loss? It would be a great feature.
+1


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: DutchBrat on March 12, 2013, 09:40:40 PM
I did 2 withdrawals to my UK bank account in the last week... one of then sizeable.... both were processed and received within 2 businessdays....

Kudos ! Beat that Gox  ;)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: 420 on March 13, 2013, 06:40:47 PM
When I mail bitstamp support about my $250 to BitInstant that didn't go through they forward to charlie shrem but later it says the email to charlie doesn't go through

its been a week


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: daybyter on March 16, 2013, 07:44:21 PM
Trying to fetch the bitstamp data from my app:

The owner of this website (www.bitstamp.net) has banned your access based on your browser's signature



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: 420 on March 16, 2013, 07:45:38 PM
When I mail bitstamp support about my $250 to BitInstant that didn't go through they forward to charlie shrem but later it says the email to charlie doesn't go through

its been a week

finally got my funds the other day

emails to bitinstant failed to deliver from me


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: daybyter on March 16, 2013, 08:09:12 PM
Mozilla 4.0 works as the user agent. Bitstamp returns data then.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: js1985 on March 19, 2013, 12:57:26 PM
Testing SEPA withdrawal of 1BTC (was 47$ on the 15th) waiting from money to arrive, will update once done could be the long bank holiday weekend.

Site looks and works great btw!
And there is no annoying upload a high quality passport scan like mtGox, do they really think anyone would upload high res scans with no watermarks?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: muyuu on March 20, 2013, 01:58:06 PM
Down?

http://i.imgur.com/neJYwU7.png


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: muyuu on March 20, 2013, 03:03:34 PM
It's back up. Nvm.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: BlackPrapor on March 22, 2013, 08:03:44 PM
Its down again. I'm new to bitstamp exchange, could someone provide an explanation of how to remove your order, when its doesn't appear on top list of orders any more? The UI is so simplified, that there's not much you can do with it.  ??? Also, I have $500 missing from bitinstant transfer, and judging from other people having same issues, I could be looking at a week or two of waiting...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Herodes on March 23, 2013, 02:53:39 PM
Its down again. I'm new to bitstamp exchange, could someone provide an explanation of how to remove your order, when its doesn't appear on top list of orders any more? The UI is so simplified, that there's not much you can do with it.  ??? Also, I have $500 missing from bitinstant transfer, and judging from other people having same issues, I could be looking at a week or two of waiting...

I did a bitinstant, cupon code from gox to bitstamp an hour ago, it worked ok.

However, there's a few complaines of mine, and these things pretty much made me - eh - not so happy.. but I'll try to put it politely.

1. The Bitstamp site is not able to keep up with the traffic, or is ddos'ed. This needs to be rectified.

2. It says on the site when you withdraw bitcoins that larger amounts will have to be accepted manually, and can take up to 24 hours. Since it doesn't say exactly what a 'larger amount' is, we have absolutely no idea about what constitues a 'larger amount'. Is this 2 bitcoins, 10 bitcoins or 50 bitcoins ? We have no idea. Please fix this.

3. I have two bitcoin withdrawals 'waiting to be processed', and they've been stuck in that state for at least about 10 minutes. MtGox on the other hand gives me a reference number immediately, and you even have the option to pay an extra fee to have the transaction prioritized, could Bitstamp also do this ? And please do not have us wait a long time for trivial amounts of bitcoins to be transferred. Well, it's a question of definition about what's a 'large amount' or not, but for example, I personally would not consider withdrawals under 10 BTC for 'large amounts'.  Please, please fix this! For example, if the Bitstamp account is used to pay a bitcoin merchant, not being able to process the transaction quickly is really a dealbreaker. If you have a periodical cronjob of sorts handling this, then please let us know when it's run. If it's all done manually, that's a solution that's not acceptable. Please mend this.
4.  When making an order, could you please put an option in settings to remove the 'simple order' feature from displaying for advanced users ? We do not want to deal with that stuff.

5. I understand that this may boil down to personal preference, but I would see nothing wrong with you changing "TOP 7 SELLERS and TOP 7 BUYERS" into 'Bids' and 'Asks'. That seems to work for all exchanges.

There are a lot of great things with your exchange, but I think these things needs to be fixed. Thanks.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Herodes on March 23, 2013, 02:56:02 PM
When I mail bitstamp support about my $250 to BitInstant that didn't go through they forward to charlie shrem but later it says the email to charlie doesn't go through

its been a week

The shitty thing is that the last time I sent Shrem an e-mail it bounced. And I got the message: Could wait no longer, mailbox full. So in fact, when you send an e-mail then, the mailbox is full, and it sist waiting on the server, untill it's returned, which I think took quite a long time. So perhaps that's happening with more people too ?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Herodes on March 23, 2013, 04:41:27 PM
I did one 2ish btc withdrawal, and one 3 btc withdrawal 10 seconds apart. one now sits at 5 confirmations, the other one is still 'in processing'. What gives. If you want to be competition to MtGox, you need to up your game.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: js1985 on March 27, 2013, 10:35:37 AM
Done 11 BTC so far in SEPA withdrawal, recommended++


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: EnergyVampire on March 28, 2013, 06:08:53 PM
Hello,

The homepage isn't updating the latest price at the moment, is there anything I should do? Or is the problem on your side?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Mushoz on March 28, 2013, 10:14:44 PM
Any idea what's happened?:

http://i48.tinypic.com/30l2syv.png


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: solomon on March 29, 2013, 12:06:33 AM
I think they're having problems. My SEPA deposit has taken longer than usual. Maybe increase traffic/custom from EU?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: stepkrav on March 29, 2013, 11:25:37 AM
i've made a SEPA deposit too, but doesn't show up yet.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: beekeeper on March 29, 2013, 12:01:08 PM
Possible in connection with this?

https://www.bitstamp.net/article/bank-holiday-march-29th/


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: solomon on March 29, 2013, 01:15:09 PM
I wouldn't think so, my transfer was initiated and completed by TransferWise earlier this week, way before the bank holiday. Just waiting for bitstamp to credit my account


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lucif on March 29, 2013, 07:17:09 PM
http://i.imgur.com/jmHz897.jpg


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: MiningBuddy on March 29, 2013, 07:19:08 PM
Most banks are closed Friday and Monday because of the bank holiday.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: xchrix on March 29, 2013, 07:31:28 PM
i think they have some server issues?  :'(


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lucif on March 29, 2013, 08:10:35 PM
Still 503


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lucif on March 29, 2013, 08:21:34 PM
back up


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lucif on March 29, 2013, 08:27:27 PM
503 again.

Fuck... Could someone provide in this world realiable trading platform?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on March 29, 2013, 08:44:05 PM
503 again.

Fuck... Could someone provide in this world realiable trading platform?

Soon.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Yankee (BitInstant) on March 29, 2013, 08:46:43 PM
503 again.

Fuck... Could someone provide in this world realiable trading platform?

MtGox, Bitstamp, Dwolla, BitInstant, BFL are all under attack

This has nothing to do with the trading platform.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lucif on March 29, 2013, 08:49:03 PM

MtGox, Bitstamp, Dwolla, BitInstant, BFL are all under attack

This has nothing to do with the trading platform.
Maybe they should just inform members about problems? Why we should read fortune about whats going on?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Yankee (BitInstant) on March 29, 2013, 08:52:43 PM

MtGox, Bitstamp, Dwolla, BitInstant, BFL are all under attack

This has nothing to do with the trading platform.
Maybe they should just inform members about problems? Why we should read fortune about whats going on?


I think its the middle of the night over there, not sure if they even know.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lucif on March 29, 2013, 08:59:46 PM
Nagios? String appearance check on main page from remote host with SMS notification? No, didn't hear...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: damnek on March 30, 2013, 08:15:51 AM
It's been inaccessible for more than 12 hours already. What's going on?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: beekeeper on March 30, 2013, 08:34:51 AM
Weird, bitstamp was up for me (and still is) all day yesterday. I exchanged without problems. I was able to access it even from phone, which has 3G and dynamic IP.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lucif on March 30, 2013, 01:21:58 PM
It's been inaccessible for more than 12 hours already. What's going on?
I couldn't figure out why front end is down, but API works. Until I figured out that i run API from server in another country. Then i run hosttracker and it shown that  bitstamp gives 5xx error only for limited Europe countries. Primary for Netherlands, Russia and Ukraine.

Support said that i probably dreaming and they have no problems.

They didn't accept problems even when i mailed screenshot of 5xx error and even hosttracker results.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: stepkrav on March 30, 2013, 01:24:14 PM
i didn't have any 503 lately. i'm accessing it 4-5 times a day from southern Europe.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: xchrix on March 30, 2013, 01:55:54 PM
wth??? firefox gives me "503 Service Temporarily Unavailable"
but with chrome everything is working fine!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: beekeeper on March 30, 2013, 01:59:54 PM
It's been inaccessible for more than 12 hours already. What's going on?
I couldn't figure out why front end is down, but API works. Until I figured out that i run API from server in another country. Then i run hosttracker and it shown that  bitstamp gives 5xx error only for limited Europe countries. Primary for Netherlands, Russia and Ukraine.

Support said that i probably dreaming and they have no problems.

They didn't accept problems even when i mailed screenshot of 5xx error and even hosttracker results.

Bitstamp is hosted on cloudflare. There was a big DDOS on cloudflare lately, maybe they still have in their routing tables some null routes for some of the providers you are using (they may have been involved in ddos).


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lucif on March 30, 2013, 02:05:00 PM
Bitstamp is hosted on cloudflare. There was a big DDOS on cloudflare lately, maybe they still have in their routing tables some null routes for some of the providers you are using (they may have been involved in ddos).
When cloudflare's IP going to nullroute from my location, I should not be able even to connect. But i see nginx working and it says 502 error.

As bitstamp support don't want to discuss this problem private, I discuss it public.

http://i.imgur.com/niXh20P.jpg


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: beekeeper on March 30, 2013, 02:18:40 PM
Maybe it is not null route, but some "null route" in upper layer. Like a http redirect.
Just get a free vpn in a country it works.
PS: I have no experience with cloudflare, I'm assuming. Maybe contact cloudflare support.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: shkiser on March 30, 2013, 02:41:35 PM
Ive had troubles understanding bitstamps wire transfer details and the SEPA Zone etc. I am in the US. Is it possible for me to depost BTC to bitstamp sell, and then wire the money to my bank in the US? How long will the transfer take? Id like to avoid gox as Ive heard a lot of bad about them and have thought bitstamp would be the best for me since, I can actually see the order book, and they dont seem to have to lag problems like MT GOX.
Id appreciate any info. I have an account at bitstamp now.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: DutchBrat on March 30, 2013, 03:18:34 PM
Ive had troubles understanding bitstamps wire transfer details and the SEPA Zone etc. I am in the US. Is it possible for me to depost BTC to bitstamp sell, and then wire the money to my bank in the US? How long will the transfer take? Id like to avoid gox as Ive heard a lot of bad about them and have thought bitstamp would be the best for me since, I can actually see the order book, and they dont seem to have to lag problems like MT GOX.
Id appreciate any info. I have an account at bitstamp now.

I did an international wire transfer last friday from bitstamp to a Citibank Usd account in the UK.

The wire out was confirmed Monday morning by Bitstamp and hit my Citi account on Wednesday afternoon.

Btw I use Chrome and havent had any connectivity problems whatsoever in the last weeks



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on April 02, 2013, 05:24:28 PM
Since upgrade to Firefox 19.0 and then 19.0.2, I'm having issues on quite a lot of websites that used to work flawlessly.  :P

What sort of issues are you having. Did you contact support and describe them?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcirl on April 02, 2013, 05:49:36 PM
Is anybody else having issues with BitStamp withdrawals?

I withdrew various amounts of BTC this afternoon (about 2.30pm) - two transfers were successful but my third transfer seemingly 'disappeared' though it is marked as "finished" in my Withdrawals. There is no trace of it at all. I've opened a support ticket but have had no reply as of yet; it was only a few hours ago though so I presume support simply hasn't gotten around to it yet.

Another member is having a similar issue with BTC-E (https://bitcointalk.org/index.php?topic=40889.msg1723402#msg1723402), so I'm just wondering if my issue is an isolated one or if other BitStamp users are experiencing the same thing?  :-\

EDIT (7.13pm):

I have had a response from BitStamp support stating that their "Bitcoin client failed to send [me] bitcoins" and they would send them manually - not sure how or why this occurred, but the issue is being resolved and I'm happy with the outcome.

Still interested in finding out if others experienced a similar problem though.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on April 02, 2013, 06:13:28 PM
Is anybody else having issues with BitStamp withdrawals?

I withdrew various amounts of BTC this afternoon (about 2.30pm) - two transfers were successful but my third transfer seemingly 'disappeared' though it is marked as "finished" in my Withdrawals. There is no trace of it at all. I've opened a support ticket but have had no reply as of yet; it was only a few hours ago though so I presume support simply hasn't gotten around to it yet.

Larger withdrawals may take up to 24 hours if it depleted their hot wallet.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcirl on April 02, 2013, 06:17:05 PM
Larger withdrawals may take up to 24 hours if it depleted their hot wallet.

I don't think that was the case here as it was only a request for 5.08 BTC (and 10.7813 BTC overall), though it is of course a possibility.
BitStamp's response was that the Bitcoin client failed to send my Bitcoin though, so not entirely sure what the problem was.  ???

All's well that ends well though.  :)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on April 02, 2013, 06:21:55 PM
All's well that ends well though.  :)

So you got your bitcoins now?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcirl on April 02, 2013, 07:00:07 PM
All's well that ends well though.  :)

So you got your bitcoins now?

Yes, BitStamp support manually transferred them to my BTC address about 20 minutes ago.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on April 02, 2013, 08:30:46 PM
All's well that ends well though.  :)

So you got your bitcoins now?

Yes, BitStamp support manually transferred them to my BTC address about 20 minutes ago.

Great. ;)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: stepkrav on April 02, 2013, 08:58:17 PM
i made a SEPA deposit on 28 March and still doesn't show up in my account. Is that normal?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: beekeeper on April 02, 2013, 09:08:58 PM
i made a SEPA deposit on 28 March and still doesn't show up in my account. Is that normal?
I don't know, but they didn't work from 29 March till 2 April. Maybe it needs one more day to show.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on April 02, 2013, 11:07:17 PM
i made a SEPA deposit on 28 March and still doesn't show up in my account. Is that normal?
I don't know, but they didn't work from 29 March till 2 April. Maybe it needs one more day to show.

Yes this is precisely the reason. Give it a day or two more before you contact support. I'm sure you'll get your deposit added.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: xchrix on April 02, 2013, 11:33:02 PM
how much have you send with SEPA? i do also want to withdraw with SEPA.. but dont know how much is "good and possible at once"


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: DutchBrat on April 02, 2013, 11:45:33 PM
how much have you send with SEPA? i do also want to withdraw with SEPA.. but dont know how much is "good and possible at once"

I withdrew over $8000 a couple of weeks ago.... No problems whatsoever!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on April 02, 2013, 11:53:25 PM
how much have you send with SEPA? i do also want to withdraw with SEPA.. but dont know how much is "good and possible at once"

There are no limits.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Herodes on April 02, 2013, 11:55:37 PM
how much have you send with SEPA? i do also want to withdraw with SEPA.. but dont know how much is "good and possible at once"

There are no limits.

It might be worth researching certain thresholds that will trigger  a message to tax-authorities and so on. I don't know much about the details about these things, but if the threshold was 10K, it would perhaps be better withdrawing smaller amounts at a time, lest you get investigated, and god knows if any bank would hold money pending investigation ?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on April 03, 2013, 05:32:14 AM
how much have you send with SEPA? i do also want to withdraw with SEPA.. but dont know how much is "good and possible at once"

There are no limits.

It might be worth researching certain thresholds that will trigger  a message to tax-authorities and so on. I don't know much about the details about these things, but if the threshold was 10K, it would perhaps be better withdrawing smaller amounts at a time, lest you get investigated, and god knows if any bank would hold money pending investigation ?

Maybe banks have such "trigger" amounts however Bitstamp does not. But it is true that first deposits above 1000€ require a KYC procedure and any deposits or withdrawals above 10,000€ with an unverified account also require a KYC procedure at Bitstamp.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: indrek on April 03, 2013, 07:26:17 PM
Does bitstamp have a public websocket/streaming API?
Also, are there any request limits to usual API?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on April 03, 2013, 08:49:22 PM
Does bitstamp have a public websocket/streaming API?
Also, are there any request limits to usual API?

Yes:

Code:
var trades_socket = io.connect('https://websocket.bitstamp.net:8080/live_trades');
 var orders_socket = io.connect('https://websocket.bitstamp.net:8080/live_orders');

Yes:

 up to 1 per second


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: stepkrav on April 03, 2013, 10:47:14 PM
SEPA deposit arrived well. That's the 2nd deposit with Bistamp, all good so far.  :)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on April 03, 2013, 11:44:38 PM
SEPA deposit arrived well. That's the 2nd deposit with Bistamp, all good so far.  :)

We do our best!  ;)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: yokosan on April 03, 2013, 11:52:55 PM
My Google 2-factor auth has been preventing me from logging in for a few days. Sent an email to nejc.kodric@bitstamp.net but no response.

It says "Invalid authentication code."

What to do?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on April 04, 2013, 06:35:06 AM
My Google 2-factor auth has been preventing me from logging in for a few days. Sent an email to nejc.kodric@bitstamp.net but no response.

It says "Invalid authentication code."

What to do?

Please make sure your phone time is synced otherwise it will not generate the right code. To sync your Google Authenticator app on android do this: go to Settings -> Time correction for codes -> Sync now, and for iOS: Settings -> General -> Date & Time -> Set Automatically -> On.

This should solve your issues. However if this doesn't help you, please start a support ticket and we will give you further instruction on how to disable your two factor authentication.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: yokosan on April 04, 2013, 11:19:51 AM
My Google 2-factor auth has been preventing me from logging in for a few days. Sent an email to nejc.kodric@bitstamp.net but no response.

It says "Invalid authentication code."

What to do?

Please make sure your phone time is synced otherwise it will not generate the right code. To sync your Google Authenticator app on android do this: go to Settings -> Time correction for codes -> Sync now, and for iOS: Settings -> General -> Date & Time -> Set Automatically -> On.

This should solve your issues. However if this doesn't help you, please start a support ticket and we will give you further instruction on how to disable your two factor authentication.

That fixed it! Thank you, sir.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on April 04, 2013, 11:52:24 AM
That fixed it! Thank you, sir.

Glad to hear it and you're welcome! ;)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: foo on April 04, 2013, 03:50:03 PM
SEPA deposit arrived well. That's the 2nd deposit with Bistamp, all good so far.  :)

We do our best!  ;)

You work for Bitstamp now? Perhaps you should do an official announcement then. If you already did, I missed it.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on April 04, 2013, 04:20:02 PM
SEPA deposit arrived well. That's the 2nd deposit with Bistamp, all good so far.  :)

We do our best!  ;)

You work for Bitstamp now? Perhaps you should do an official announcement then. If you already did, I missed it.

I do and I didn't and I might  8)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: knarfske on April 05, 2013, 08:44:25 AM
Dear Bitstamp,

can you please have a look at my issue? My deposited Bitcoins dissapeared..!
I made a Bitcoin Deposit from my local wallet to my Bitstamp account.

The transaction showed as unconfirmed in my bitcoin account after I sent it. 2 days later when it received the 3 confirmations according to my local wallet the incomming transaction dissapeared in my Bitstamp account and no Bitcoins are credited to my account. How is this possible?

I send a mail and support tickets 24 hours ago. The ticket number is #376 containing all information about the transaction.
It seems impossible to me that the Bitcoins dissapeared in thin air.. can you please look into this and fix it??

Thanks


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: knarfske on April 05, 2013, 09:02:52 AM
Thanks for the quick response.
Maybe a good point for the future: implement an automated response on the emailadres and support tickets just to let people know that their question/issue is received and being handled. It might give a little comfort and coinfidence. People (me included :))  might feel left in the dark otherwise and unheard.

But, thanks again!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on April 05, 2013, 03:09:43 PM
Does bitstamp have a public websocket/streaming API?
Also, are there any request limits to usual API?

Yes:

Code:
var trades_socket = io.connect('https://websocket.bitstamp.net:8080/live_trades');
 var orders_socket = io.connect('https://websocket.bitstamp.net:8080/live_orders');

Yes:

 up to 1 per second

How do we use the Socket.IO API? There doesn't seem to be happening much besides a connected message when using this:

Code:
<script src="https://websocket.bitstamp.net:8080/socket.io/socket.io.js"></script>
<script>
    var conn = io.connect('https://websocket.bitstamp.net:8080/live_trades');

    conn.on('connect', function() {
        alert('Connected!');
    });

    conn.on('disconnect', function() {
        alert('Disconnected!');
    });

    conn.on('message', function(data) {
        alert('Got Something!');
    });

    conn.on('anything', function(data) {
        alert('Got Something!');
    });

    conn.on('error', function() {
        alert('Got Error!');
    });
</script>


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: indrek on April 05, 2013, 04:08:53 PM
Does bitstamp have a public websocket/streaming API?
Also, are there any request limits to usual API?

Yes:

Code:
var trades_socket = io.connect('https://websocket.bitstamp.net:8080/live_trades');
 var orders_socket = io.connect('https://websocket.bitstamp.net:8080/live_orders');

Yes:

 up to 1 per second

How do we use the Socket.IO API? There doesn't seem to be happening much besides a connected message when using this:

Code:
<script src="https://websocket.bitstamp.net:8080/socket.io/socket.io.js"></script>
<script>
    var conn = io.connect('https://websocket.bitstamp.net:8080/live_trades');

    conn.on('connect', function() {
        alert('Connected!');
    });

    conn.on('disconnect', function() {
        alert('Disconnected!');
    });

    conn.on('message', function(data) {
        alert('Got Something!');
    });

    conn.on('anything', function(data) {
        alert('Got Something!');
    });

    conn.on('error', function() {
        alert('Got Error!');
    });
</script>

Change your conn.on('message', to conn.on('trade'.

I'd really like to see non-https access to websocket too. I have problems using ruby gems to create a connection.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: mrbrt on April 06, 2013, 12:31:24 AM
how much have you send with SEPA? i do also want to withdraw with SEPA.. but dont know how much is "good and possible at once"

There are no limits.

It might be worth researching certain thresholds that will trigger  a message to tax-authorities and so on. I don't know much about the details about these things, but if the threshold was 10K, it would perhaps be better withdrawing smaller amounts at a time, lest you get investigated, and god knows if any bank would hold money pending investigation ?

Maybe banks have such "trigger" amounts however Bitstamp does not. But it is true that first deposits above 1000€ require a KYC procedure and any deposits or withdrawals above 10,000€ with an unverified account also require a KYC procedure at Bitstamp.

Wouldn't making numerous transactions below a threshold fall under "structuring"? Most jurisdictions have laws that address this.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on April 06, 2013, 06:20:08 PM
Does bitstamp have a public websocket/streaming API?
Also, are there any request limits to usual API?

Yes:

Code:
var trades_socket = io.connect('https://websocket.bitstamp.net:8080/live_trades');
 var orders_socket = io.connect('https://websocket.bitstamp.net:8080/live_orders');

Yes:

 up to 1 per second

How do we use the Socket.IO API? There doesn't seem to be happening much besides a connected message when using this:

Code:
<script src="https://websocket.bitstamp.net:8080/socket.io/socket.io.js"></script>
<script>
    var conn = io.connect('https://websocket.bitstamp.net:8080/live_trades');

    conn.on('connect', function() {
        alert('Connected!');
    });

    conn.on('disconnect', function() {
        alert('Disconnected!');
    });

    conn.on('message', function(data) {
        alert('Got Something!');
    });

    conn.on('anything', function(data) {
        alert('Got Something!');
    });

    conn.on('error', function() {
        alert('Got Error!');
    });
</script>

Change your conn.on('message', to conn.on('trade'.

I'd really like to see non-https access to websocket too. I have problems using ruby gems to create a connection.

Thank you so much! Got some pretty cool charting working now :). One question for the bitstamp guys:

Why do tid's sometimes increment with more then 1?
"tid": 245967
to
"tid": 245972


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Dargo on April 06, 2013, 07:49:08 PM
first deposits above 1000€ require a KYC procedure and any deposits or withdrawals above 10,000€ with an unverified account also require a KYC procedure at Bitstamp.

Can one actively trade before the KYC procedure is complete? Say if one deposits in BTC, would one be able to sell and buy BTC back before the KYC procedure is complete?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: _mr_e on April 08, 2013, 08:58:38 PM
Will your withdrawal service work with Canadian bank accounts?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on April 10, 2013, 07:11:58 AM
In case you have submitted a support ticket or requested a transfer or verification, please read: https://www.bitstamp.net/article/overwhelming-popularity/


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lucif on April 10, 2013, 07:15:46 AM
What are withdrawal limits in BTC for unverified accounts? Didnt find that


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: NABiT on April 10, 2013, 08:16:12 AM
What are withdrawal limits in BTC for unverified accounts? Didnt find that


ACCOUNT VERIFICATION

There are no transfer limits or trade limits for "verified" Bitstamp users.

In the event that you would like to remove the 1000€ first time deposit limit on your unverified account
or the €10,000 deposit limit for any future deposits and/or withdrawals, verification is necessary.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lucif on April 10, 2013, 08:19:12 AM
What are withdrawal limits in BTC for unverified accounts? Didnt find that


ACCOUNT VERIFICATION

There are no transfer limits or trade limits for "verified" Bitstamp users.

In the event that you would like to remove the 1000€ first time deposit limit on your unverified account
or the €10,000 deposit limit for any future deposits and/or withdrawals, verification is necessary.
So BTC limit is equivalent to €10,000 or no limit for BTC? This is unclear.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: NABiT on April 10, 2013, 08:23:14 AM
What are withdrawal limits in BTC for unverified accounts? Didnt find that


ACCOUNT VERIFICATION

There are no transfer limits or trade limits for "verified" Bitstamp users.

In the event that you would like to remove the 1000€ first time deposit limit on your unverified account
or the €10,000 deposit limit for any future deposits and/or withdrawals, verification is necessary.
So BTC limit is equivalent to €10,000 or no limit for BTC? This is unclear.

Good point, I just assumed it related to the bank side of things, one for hazek.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: supert on April 10, 2013, 08:55:27 AM
It's been over a week and my SEPA transfer has still not appeared in my bitstamp account, though the sending bank received confirmation of receipt.

https://bitcointalk.org/index.php?topic=171491.msg1785160#msg1785160


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on April 10, 2013, 09:22:23 AM
Dear Bitstamp,

I love your service, and I would like it to keep existing in the future.
What worries me is this chart: http://bitcoincharts.com/charts/volumepie/

The MTGOX singularity is not far away and no one wants an exchange monopoly...
I would seriously appreciate an increase to at least 20%!

So... Get busy ;)!

Regards,
NodePool


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: stephwen on April 10, 2013, 11:39:09 AM
Hi,

How long does it usually take for a SEPA withdrawal to be 'processed'?
I have done a SEPA withdrawal recently (yesterday actually) for the first time, and it's status is "Waiting to be processed". I'm curious as to how quickly it gets processed.

Thanks for the answers.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: SpaceJelly on April 10, 2013, 11:43:23 AM
Hi,

How long does it usually take for a SEPA withdrawal to be 'processed'?
I have done a SEPA withdrawal recently (yesterday actually) for the first time, and it's status is "Waiting to be processed". I'm curious as to how quickly it gets processed.

Thanks for the answers.

The few that I've done normally take one working day, however the news on the site is stating that they are exceptionally busy due to demand now and withdrawals may take upto three days. https://www.bitstamp.net/article/overwhelming-popularity/


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: stephwen on April 10, 2013, 12:24:47 PM
Hi,

How long does it usually take for a SEPA withdrawal to be 'processed'?
I have done a SEPA withdrawal recently (yesterday actually) for the first time, and it's status is "Waiting to be processed". I'm curious as to how quickly it gets processed.

Thanks for the answers.

The few that I've done normally take one working day, however the news on the site is stating that they are exceptionally busy due to demand now and withdrawals may take upto three days. https://www.bitstamp.net/article/overwhelming-popularity/
Thanks for the info.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: DutchBrat on April 10, 2013, 12:41:26 PM
I requested a sepa withdrawal on Sunday, money hit my account today... requested a withdrawal on Monday and Bitstamp just sent me the confirm

Bitcoin is going up so fast I scale out much quicker than I assumed 2 months ago.... next offer @ $480  ;)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: riX on April 10, 2013, 01:14:09 PM
A question for bitstamp if you have time to read here now :) :

When depositing via SEPA, do you manually add the funds to the account or is it automatic?
Just trying to estimate if there will be any delays.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: NABiT on April 10, 2013, 01:59:22 PM
A question for bitstamp if you have time to read here now :) :

When depositing via SEPA, do you manually add the funds to the account or is it automatic?
Just trying to estimate if there will be any delays.

from Bitstamp

Avoid manual processing of your deposit:
Please be sure that you put correct deposit reference number in your deposit so our system can match it with your account automatically.

Verify your account:
Verified accounts are processed with highest priority.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: foo on April 10, 2013, 04:14:18 PM
In case you have submitted a support ticket or requested a transfer or verification, please read: https://www.bitstamp.net/article/overwhelming-popularity/

You should link to that in a more visible place, I suggest a header on every page that can be dismissed with an "X". You will avoid unnecessary support requests that way...

I rarely visit the front page, and rarely scroll down to the news section.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Hawkix on April 10, 2013, 04:17:41 PM
Sorry my ignorance, but right now there are bids at BitStamp HIGHER than asks, so you can sell Bitcoins for $247, while you can buy them for $232 .. whats wrong?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: NABiT on April 10, 2013, 04:19:33 PM
Sorry my ignorance, but right now there are bids at BitStamp HIGHER than asks, so you can sell Bitcoins for $247, while you can buy them for $232 .. whats wrong?

Noticed the order board gets cranky, sometimes need to reload.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dg2010 on April 10, 2013, 04:19:54 PM
Sorry my ignorance, but right now there are bids at BitStamp HIGHER than asks, so you can sell Bitcoins for $247, while you can buy them for $232 .. whats wrong?

Sometimes the order book is lagged.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: yokosan on April 10, 2013, 06:40:43 PM
I made a SEPA withdrawal yesterday.

There have been times when the withdrawal was processed in the same day, so my questions are:

Will the recent crash and influx of people cashing out increase the time until the withdrawal is processed?

Are withdrawals handled in the order that they are received? In other words if the processing time does increase would I be near the front of the queue as it was made yesterday?

Regards.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Remember remember the 5th of November on April 11, 2013, 05:49:50 AM
I would like to ask the same thing as previous poster. Over 24hrs and still processing my SEPA withdrawal request.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: stephwen on April 11, 2013, 07:23:43 AM
FYI, the sepa withdrawal I did 2 days ago is still processing. Be patient, guys  ;)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: supert on April 11, 2013, 08:14:40 AM
It's been over a week and my SEPA transfer has still not appeared in my bitstamp account, though the sending bank received confirmation of receipt.

https://bitcointalk.org/index.php?topic=171491.msg1785160#msg1785160

-- my bank changed the reference, so the deposit had to be found manually.

So it seems like they will sort these things, but they are busy, so it can be slow.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: DutchBrat on April 11, 2013, 09:43:27 AM
I did one withdrawal on Sunday, processed Monday, received the money Yesterday... the withdrawal I made Monday was processed Yesterday.... obviously not have the money in my account yet

Both SEPA

So be patient  ;)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: P_Shep on April 11, 2013, 05:29:04 PM
What's happened to dwolla and bitinstant?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: NABiT on April 11, 2013, 05:35:18 PM
New banking details for @Bitstamp clients. https://www.bitstamp.net/article/new-banking-details/


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dg2010 on April 11, 2013, 09:23:13 PM
So it's now Bitstamp Limited registered here in the UK, different company. Bank still in Slovenia.

What happened? The company has changed hands? This information should be made clear or people will speculate, considering how much money may be sending you, people must maintain trust.

I am concerned at the moment as I have quite a bit of USD sitting in my account.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: xchrix on April 11, 2013, 09:48:22 PM
i think everything is legit! i met the guys from bitstamp some months ago
nice guys which talked about plans moving to UK because of less strict law i think. so they did this step right now i think..

for me bitstamp is the best exchange out there which i trust the most! even more than mtgox. despite of mtgox is crap  8)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: solomon on April 11, 2013, 11:12:46 PM
Slovenian laws are far less strict than UK banking regulations. Intersango and Blockchain/Pingit accounts got shut down by UK regulators, and i fear this is going to go the same way. UK is absolutely the last place in europe they should have moved their business.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dg2010 on April 11, 2013, 11:44:07 PM
Slovenian laws are far less strict than UK banking regulations. Intersango and Blockchain/Pingit accounts got shut down by UK regulators, and i fear this is going to go the same way. UK is absolutely the last place in europe they should have moved their business.

Regulators? No... No regulators have stepped into the Bitcoin market in the UK.

What has happened is that the banks dealing with these accounts did not want to support it due to the high volume of money moving through the accounts. Banks are very risk averse and if it looks like it could be related to money laundering they don't want anything to do with it.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on April 12, 2013, 12:35:27 AM
WARNING: Bitstamp.net changed bank details overnight on 10-11th April. They have not confirmed what will happen to deposits sent to the old address and those funds may have been locked. Be careful.

Both IBAN still work, transfers sent to the old IBAN should arrive without a problem.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btbrae on April 12, 2013, 01:42:50 AM
WARNING: Bitstamp.net changed bank details overnight on 10-11th April. They have not confirmed what will happen to deposits sent to the old address and those funds may have been locked. Be careful.

Both IBAN still work, transfers sent to the old IBAN should arrive without a problem.

Thanks for confirming, editing post.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: stephwen on April 12, 2013, 07:31:00 AM
FYI, the sepa withdrawal I did 2 days ago is still processing. Be patient, guys  ;)
Still "waiting to be processed"  :-[


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Remember remember the 5th of November on April 12, 2013, 12:42:26 PM
My SEPA withdrawal was initiated on the 10th of April, is now finished about 30 minutes ago, however it's already ~4PM here. How long till they actually end up in my bank account?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on April 12, 2013, 01:38:56 PM
My SEPA withdrawal was initiated on the 10th of April, is now finished about 30 minutes ago, however it's already ~4PM here. How long till they actually end up in my bank account?

1 to 3 business days is what it usually is for SEPA.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Seth Otterstad on April 12, 2013, 04:53:10 PM
I just read the whole thread.  Good info on pages 2 and 3.  I especially liked this response to some tough questions from Stephen, but I see Nejc dodged the question about whether the offline server was airgapped.  Does any of this info need to be updated?

Dear Stephen,

Bitstamp is very concerned with security and safety of customer funds.

In answer to your questions:

- Bitstamp is using cold storage.

- Bitstamp currently keeps 85% - 90% of bitcoins in cold storage.

- Bitstamp currently has new deposits going to our live wallet. This will change in the near future and new deposits will go directly to cold storage.

- Bitstamp’s offline wallet is installed on a dedicated server that is only turned on when access to the bitcoin client is needed. This server is in a different location than the main server.

- Bitstamp maintains a full reserve of client USD funds and BTC funds.

- Bitstamp maintains a full offsite database backup.

- Bitstamp plans to address the handling of compromises in our forthcoming terms and conditions document.

Thank you for questions.

Best regards,
CEO, Nejc Kodrič
Bitstamp d.o.o.



did a few sepa deposits. All where credited to my bitstamp account within 48h. conversion rate E=>$ was less then 0.5% under ecb rate. very satisfied.

Made my first SEPA withdrawal, and funds were credited to my bank account in less than 48 hs.
Congratulations, I will stop using MtGox and switch to this exchange.

I see ricklandman got his Euros converted for under .5%, which is great, as I believe mtgox still has it where they list your order at 2.5% less in currency markets besides the one your order is in.  Can you give an estimate of what it would be to convert GBP or AUD?

Are there any plans to support Dwolla?

Can I upload my ID and utility bill and immediately send a wire over 10k?  I assume if the wire gets there before someone has gotten around to verifying my account, it will be verified very shortly and I will be able to use the funds?

Also very happy to see that Hazek is working for Bitstamp.  That adds a lot of credibility in my opinion.  He should make an announcement.  I think I will put a link in my sig and start recommending this exchange instead of %*#* mtgox.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: js1985 on April 12, 2013, 10:05:57 PM
I used bitstamp to withdraw several times before and was quite happy and recommended it to others

BUT in light of the last few days how are things going? are people still able to withdraw? they havent done a runner or anything?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: DutchBrat on April 12, 2013, 10:10:08 PM
I used bitstamp to withdraw several times before and was quite happy and recommended it to others

BUT in light of the last few days how are things going? are people still able to withdraw? they havent done a runner or anything?

I received a SEPA withdrawal yesterday from April 8th.... still waiting on a wire transfer to be processed (from April 10)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: coinnewb on April 13, 2013, 11:18:27 PM
What are withdrawal limits in BTC for unverified accounts? Didnt find that


ACCOUNT VERIFICATION

There are no transfer limits or trade limits for "verified" Bitstamp users.

In the event that you would like to remove the 1000€ first time deposit limit on your unverified account
or the €10,000 deposit limit for any future deposits and/or withdrawals, verification is necessary.

Does anyone know if €10,000 deposit/withdrawal limit for unverified users is per instance or per account lifetime?



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btbrae on April 14, 2013, 02:34:19 AM
I would assume as I have deposited more than 10,000 over lifetime before becoming verified that it is per transaction or day or something.

Btw Bitstamp.net verified my account in about 24 hours, pretty neat. Still waiting a week at MtGox and only half way through the queue.

My international wire withdrawal took about 48 hours, pretty normal.

My support question took about 48 hours, which was slow, but this was during the MtGox episodes. It was a nice reply.

Good service overall. They handle a lot less volume but I'm hoping that they scale well and add some altcoins so that I don't have to use btc-e.com all the time.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: coinnewb on April 14, 2013, 04:13:20 AM
Great.  Thanks, btbrae!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: muyuu on April 14, 2013, 06:19:22 PM
I would assume as I have deposited more than 10,000 over lifetime before becoming verified that it is per transaction or day or something.

Btw Bitstamp.net verified my account in about 24 hours, pretty neat. Still waiting a week at MtGox and only half way through the queue.

My international wire withdrawal took about 48 hours, pretty normal.

My support question took about 48 hours, which was slow, but this was during the MtGox episodes. It was a nice reply.

Good service overall. They handle a lot less volume but I'm hoping that they scale well and add some altcoins so that I don't have to use btc-e.com all the time.

This may be a new measure so I'd really like someone from Bitstamp to clarify.

10K US$ or euro is not that much money.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: NABiT on April 16, 2013, 07:03:54 AM
I didn't knew Bitstamp requires a verification. Is this just if you want to buy/sell with larger sums or if you want to use their service whatsoever?

ACCOUNT VERIFICATION

There are no transfer limits or trade limits for "verified" Bitstamp users.

In the event that you would like to remove the €1000 first time deposit limit on your unverified account or the €10,000 deposit limit for any future deposits and/or withdrawals, verification is necessary.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: MGUK on April 16, 2013, 08:36:21 AM
I'm still waiting for a SEPA that I initiated on the 9th of April, confirmed arrived on the 11th.

Also, a few other people are raging over in the newbie board:
https://bitcointalk.org/index.php?topic=174754.60

I was told in a support ticket the transfer details all look okay, but it should take 1 - 3 days. This was after I'd received the confirmation from transferwise saying the money is in Bitstamp account.

Like pretty much all Bitcoin businesses, Bitstamp appears to be failing a bit under the load on the customer support front. Alright, it's no fault of their own (surge of customers to all BTC sites) but they could still handle things a bit more efficiently at least:

As suggested in the newbie board, maybe indicate a queue giving each person a position in the queue or at least state how many transactions are being processed a day - a small daily update indicating for much progress has been made would put a lot of people at ease and probably greatly reduce the amount of support tickets, freeing up time to process tranactions

A few people haven't heard anything in days and just keep getting referred to the post about overwhelming success and change of bank details.
 - on a side note, I think all BTC businesses need to learn if you have a bunch of pissed off customers wondering where their money is, directing them to posts talking about how successful the company is, is probably not the best idea.  Typically, in the eyes of the target audience (e.g. pissed off people) the business is not seen as a success.

I think there's a balance between transparency and agency. As a customer, especially when my money has gone missing - I only have moderate concern for how much success you're having or what your bank details are. My main concern is where my money is and how much closer (if at all) you are to enabling me access to my money.

Apart from the above points, I do really like your site and service - it's one of the few exchanges I recommend. It seems one of the few pretty, speedy and semi-UK-friendly exchanges, keep it up!

tl;drThis isn't a rage thread - you have a decent site. I would, however, advise you think a little bit about your customer support and what your customers are looking for and wanting to hear when raging about money not arriving. You could save yourselves a lot of time by doing more public updates on the situation rather than dealing with lots of individual customers through forums and support tickets.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: TrilbyUK on April 16, 2013, 09:03:08 AM
Also waiting on a significant SEPA deposit made on 10th April to be credited to my account, unfortunately even the "please be patient" messages seem to have dried up now and they're just ignoring any support tickets and PMs on this forum regarding the matter.

There appears to be something very badly wrong here and I would strongly advise anyone considering dealing with Bitstamp not to do so.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: DutchBrat on April 16, 2013, 09:05:54 AM
I asked for a wire transfer out on April 10 and it was processed yesterday.... I guess they are working through a huge backlog of withdrawals/deposits....



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: foo on April 16, 2013, 11:49:39 AM
As suggested in the newbie board, maybe indicate a queue giving each person a position in the queue or at least state how many transactions are being processed a day - a small daily update indicating for much progress has been made would put a lot of people at ease and probably greatly reduce the amount of support tickets, freeing up time to process tranactions
+1


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on April 16, 2013, 11:55:13 AM
I have been using bitstamp for over a year, various problems arose. Most were solved, tho unprofessionally (these are kids with css skils only)

Right now they are holding my money hostage for 3 days not responding to PM.

Low as always.

Also they still have a broken trading engine (stealing from users among other things), broken Javascripts etc.... The only reason I used it for, was the convenience of having the cash next day. This is apparently now broked too.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: xchrix on April 16, 2013, 12:05:26 PM
I have been using bitstamp for over a year, various problems arose. Most were solved, tho unprofessionally (these are kids with css skils only)

i know for sure that these guys are no kids! would say that they are young enterpreneurs and still learning their business. havent got any problems yet with this exchange!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on April 16, 2013, 12:13:12 PM
I have been using bitstamp for over a year, various problems arose. Most were solved, tho unprofessionally (these are kids with css skils only)

i know for sure that these guys are no kids! would say that they are young enterpreneurs and still learning their business. havent got any problems yet with this exchange!

Well, they are kids lacking many skills, which is expected from kids.


edit, imma just gonna quote here, cause I couldn't have put it together any nicer myself;
14:21.25    ( mircea_popescu ) "young entrepreneurs learning the business" heh.
14:21.30    ( mircea_popescu ) that's exactly what i'm talking about.
14:21.38    ( mircea_popescu ) "he's a young dentist learning dentistry".
14:21.59    ( mircea_popescu ) on your teeth motherfucker. this is okay. because most retards are taught how to write and nothing else, then given internet access.


edit; one withdrawal moved to confirmed. things are moving,.. slowly.

edit; second moved to confirmed.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: louong on April 17, 2013, 07:27:16 AM
Still waiting for a response from Bitstamp with my account having issues with my 2FA.

Emailed both info@bitstamp.net and support@bitstamp.net a couple of days ago as well as PMed Nejc... please can someone get back to me? Thanks.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on April 17, 2013, 12:25:02 PM
Still waiting for a response from Bitstamp with my account having issues with my 2FA.

Emailed both info@bitstamp.net and support@bitstamp.net a couple of days ago as well as PMed Nejc... please can someone get back to me? Thanks.

We've now processed most of the pending transfers, both deposits and withdrawals. We are now beginning to work our way through the pile of other issues still open. We will do our best to get to everyone as fast as we can.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: uhoh on April 17, 2013, 12:29:09 PM
Still waiting for a response from Bitstamp with my account having issues with my 2FA.

Emailed both info@bitstamp.net and support@bitstamp.net a couple of days ago as well as PMed Nejc... please can someone get back to me? Thanks.

We've now processed most of the pending transfers, both deposits and withdrawals. We are now beginning to work our way through the pile of other issues still open. We will do our best to get to everyone as fast as we can.

Nejc,

Keep up the good work. Fantastic service and the most usable, good-looking exchange around.

Glad to see you've set up shop in the UK. Is it likely you will at some point have a GBP denominated UK account so that you can be the first to offer instant Faster Payments Service payments?

Thanks


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: juhakall on April 17, 2013, 10:49:25 PM
I was pleasantly surprised by how fast my first SEPA withdrawal from Bitstamp was. I initiated it on Sunday April 7th, and received on my bank account on Wednesday, April 10th. If my second withdrawal goes as fast, it should have arrived today (I can only check it tomorrow). It wouldn't be surprising if that gets delayed by a few extra days because of the recent crash. Overall, I'm very pleased with the service of Bitstamp, I've been a customer for about one year now. It just amazes me how short this thread is, I expected this would be about a hundred times larger, filled with complaints & the usual chattering that goes by on a very popular service.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Digikeys on April 18, 2013, 06:36:36 PM
With all the recent issues effecting exchanges and their bank accounts, is anyone concerned about bitstamp? Can anyone from bitstamp give us an update on their position?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: ˘A$HĹ on April 18, 2013, 09:11:22 PM
How likely is it that BitStamp's bank (UniCredit) could implode from debt problems among Slovenian banks, al la Cyprus banking industry implosion? There were more than a few articles in the financial press about Slovenia being next in line.

For example: http://www.financialmirror.com/news-details.php?nid=29485
Quote
SLOVENIA WORRIES GROW

Pledges of liquidity from the European Central Bank (ECB) have supported European equity markets over the last year, with the FTSEurofirst 300 up some 5 percent since the start of 2013.

But the troubles in Cyprus have highlighted how far the region's sovereign debt crisis may still have to run. Bad loans in Slovenia's banking sector also suggest it may be the next country to need a bailout, although Eurogroup chief Jeroen Dijsselbloem said the country was not on the agenda for Friday's meeting.

"There is zero confidence in the EU finance ministers to come up with the correct solution. Is Cyprus a worry? Yes, but it's less of a worry than the fact that we may see another crazy course of action from the EU finance ministers," said Toby Campbell-Gray, head of trading at Tavira Securities.

The festering uncertainty over the euro zone's economy caused the STOXX Europe 600 Banking Index to fall 1.8 percent to make it the worst-performing equity sector.

The STOXX Europe 600 Insurance Index also fell 0.8 percent, as reinsurer Swiss Re dropped 7.7 percent, although traders said this was mainly down to the fact that Swiss Re went ex-dividend on Friday, after which investors will no longer qualify for its latest dividend payout.

Have you seriously looked into the financial stability of UniCredit Slovenia? I'm quite curious about this. If things go the wrong way, it could break BitStamp which in my opinion is one of the few remaining BTC exchanges that is worthy of my deposits.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: uhoh on April 18, 2013, 11:20:39 PM
With all the recent issues effecting exchanges and their bank accounts, is anyone concerned about bitstamp? Can anyone from bitstamp give us an update on their position?


+1


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on April 19, 2013, 01:05:48 PM
Don't they have an account in the UK now?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: NABiT on April 19, 2013, 01:24:03 PM
Don't they have an account in the UK now?

A bit confusing really,

April 11  - New Banking Details
Account Owner: Bitstamp LTD UK
Bank Name: Unicredit banka Slovenija d.d.
New IBAN / SWIFT for deposits
https://www.bitstamp.net/article/new-banking-details/


dtuur reports "They are very aware of the Unicredit risk. Are now in the process of changing banks"
https://bitcointalk.org/index.php?topic=180028.0


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: evilscoop on April 19, 2013, 01:27:26 PM
I believe bitstamp is a uk company, but uk banking legislation is bad for bitcoin (hence mt.gox and btc-e not taking gbp any more), so they bank abroad


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on April 21, 2013, 01:18:56 AM
So much retardness here, so sad.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Digikeys on April 21, 2013, 12:17:49 PM
So much retardness here, so sad.

??


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on April 22, 2013, 10:09:19 AM
We are currently experiencing an unscheduled service outage. We are investigating the cause of this problem and we will get back to you as soon as we have more information.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on April 22, 2013, 10:56:04 AM
UPDATE: Our peliminary result shows we are not currently suffering a DDoS attack. We are still investigating the exact cause of the unscheduled service outage and we will update you when we have more information.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: evilscoop on April 22, 2013, 10:59:26 AM
thx for the updates...hope you get it resolved soon


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: mpr20rt on April 22, 2013, 11:48:09 AM
thanks for the update but could you consider some status page for users to refer to in cases like this - like redirect them somewhere cos right now i had to search google then other post on here and only then i found the link to your official post.
cheers!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: LiteBurner on April 22, 2013, 11:49:28 AM
Been a while now.  Cloudflare doesn't help, it just makes it impossible to check if it's down with sites like downorisitjustme because cloudflare makes it look like it's up.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: l0ud on April 22, 2013, 12:00:51 PM
You should also consider using Twitter for situations like this.

A short status there will calm a lot of people.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: TimJBenham on April 22, 2013, 12:04:58 PM
Maybe we shouldn't all hate on Gox so much. Given they handle ~10x the volume of number two their down time is not that bad. And so far they haven't stolen or lost our money.  :-\


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: evilscoop on April 22, 2013, 12:11:47 PM
You should also consider using Twitter for situations like this.

A short status there will calm a lot of people.

they post updates on facebook...but since I dont use fb I agree a "status" page would be nice


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: DiThi on April 22, 2013, 12:19:54 PM
The first site I went was twitter, only later I found this thread.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: libertycapking on April 22, 2013, 12:21:16 PM
great just wired them 800 gbp


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: l0ud on April 22, 2013, 12:21:48 PM
And now a contradictory twitter update:

"We are under attack. Will be back as soon as possible."
https://twitter.com/Bitstamp/status/326295596963090432

 ???


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: DiThi on April 22, 2013, 12:23:44 PM
Maybe it's an attack but not a DDoS. In that case it's not contradictory.

Is there such thing as a reliable bitcoin exchange?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: luffy on April 22, 2013, 12:36:36 PM
something like FOREX you mean?
not yet, but i  hope it will be :)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on April 22, 2013, 12:46:40 PM
UPDATE: Our peliminary result shows we are not currently suffering a DDoS attack. We are still investigating the exact cause of the unscheduled service outage and we will update you when we have more information.

In other words, you have no idea what is happening OMGBBQ skateboards!


but i  hope it will be :)

Of course it will be, it just wont be kids doing it.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lucif on April 22, 2013, 12:55:11 PM
http://qrator.net/ - best ddos filtering network with > 100Gbit capacity from highloadlab.com. However, russian.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: l0ud on April 22, 2013, 01:46:40 PM
cause?

http://pastebin.com/QAPxhEbP


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: evilscoop on April 22, 2013, 01:50:48 PM
cause?

http://pastebin.com/QAPxhEbP

doubtful, unless by accident, bitstamp is on the miss list so they can buy


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dg2010 on April 22, 2013, 02:03:59 PM
cause?

http://pastebin.com/QAPxhEbP

ROFL. That is so fucking funny. And a big load of bullshit.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: InMotion on April 22, 2013, 02:06:48 PM
http://qrator.net/ - best ddos filtering network with > 100Gbit capacity from highloadlab.com. However, russian.

Well, russian anti-DDOS service is fine. They keep their enemies close :D


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: evilscoop on April 22, 2013, 02:20:36 PM
Back online atm


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: juhakall on April 22, 2013, 02:58:37 PM
Yep, everything seems to be in order. At first I was a little scared that they might have been hacked, but then I understood that Bitstamp should be able to cover their losses even if the hot wallet is breached some day.

Speaking of security, I recently enabled two-factor authentication for my account. While it works well, it was disappointing that withdrawals can still be made freely after logging in. I wish there was a way to make withdrawals require the 2-factor authentication code. It's always best to use a separate, high-security computer when dealing with large amounts of money. However, every little bit helps, and this extra authentication requirement should be easy to implement.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: damnek on April 22, 2013, 08:46:58 PM
My btc withdrawal is not coming through.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Nyr on April 22, 2013, 08:53:09 PM
My btc withdrawal is not coming through.
Same here.

Today I got one a few later than usually, other on time and now I am not getting a third one even when it appears as finished on my account.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Nyr on April 23, 2013, 12:39:13 PM
And my Bitcoins are still missing. No reply from the support yet.

This sucks, I pay Bitstamp to provide a reliable service, near to 24 hours to reply a ticket about missing Bitcoins doesn't look acceptable given the current market fluctuations.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: shkiser on April 23, 2013, 02:59:54 PM
I did a test on april 20th, to test bitstamp services. I transferred about 1 bitcoin to bitstamp, sold it, and then tried to withdrawal to my bank account. In my account it shows the transaction is finished but the funds have no arrived to my bank yet. This is the first time using bitstamp services, and I have a verified account. Ive sent a service ticket just now. Anyone else experiencing these problems? there site says 2-3 days for sepa zone and upto 5 for those outside of Sepa zone..


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Nyr on April 23, 2013, 03:02:45 PM
I did a test on april 20th, to test bitstamp services. I transferred about 1 bitcoin to bitstamp, sold it, and then tried to withdrawal to my bank account. In my account it shows the transaction is finished but the funds have no arrived to my bank yet. This is the first time using bitstamp services, and I have a verified account. Ive sent a service ticket just now. Anyone else experiencing these problems? there site says 2-3 days for sepa zone and upto 5 for those outside of Sepa zone..
2-3 working days.

I always got my SEPA transfers fast, but you should wait two days more before worrying ;)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitdroid on April 23, 2013, 04:57:29 PM
Your website just got ddos'ed then went back up but your withdrawal page is now non functional...


Oops!
Internal Server Error

The server encountered an internal error and was unable to complete your request.


So no one can withdraw for how long?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitdroid on April 23, 2013, 05:04:14 PM
Back up now. What happened?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Nyr on April 23, 2013, 05:05:33 PM
The lack of communication from Bitstamp it's comparable to MtGox's ¬¬


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: l0ud on April 23, 2013, 08:21:28 PM
seems down again, anyone know how long its been that way?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitdroid on April 23, 2013, 08:53:56 PM
Which Cloudflare are you using?

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Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lucif on April 23, 2013, 08:55:54 PM
Whatever they use - its shit


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitdroid on April 23, 2013, 09:17:10 PM
Whatever they use - its shit

We should know the level of protection we are paying to use their services.

If they are using a cheaper level of protection then it's entirely on them to upgrade but if cloudflare however is not providing the services they claim "100% uptime" then it's on them then we need someone from cloudflare to tell us what's going on with their service.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Nyr on April 24, 2013, 01:40:04 PM
Another day more, my Bitcoins are missing and looks like support had time to verify my account, but not to reply my ticket.

And people say MtGox has a bad customer service...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: heart_mons on April 24, 2013, 02:29:05 PM
I am having the same issue with my bitstamp account.  I have withdraws that show completed on bitstamp but never showed up at the receiving address.  They did reply to my ticket though and told me to wait 24 hours.  It still hasn't show up.   Right now I have open issues with bitinstant, btc-e, bitstamp, okpay and technocashier.  I'm missing funds from every one of those places and receiving no help for them.  I guess it could be linked to karma since I defaulted on a loan here on bitcointalk and my information was released on the forum.  I still plan on repaying steamboat but it seems par for the course to screw someone over when dealing with bitcoins.  Every ticket takes days to respond to.  When they finally respond they push blame back on the user and that's how you deal with it I guess.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Nyr on April 25, 2013, 12:45:23 PM
Nejc Kodrič got back to me and one hour later I had my bitcoins back.

They definitively need to improve their communication and ticket response time, but I am happy all was resolved and I will continue using them in the future.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: flavius on April 25, 2013, 12:52:24 PM
Bitstamp is the best exchange there is. I exchange a couple grand a month on there with no problems at all.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on April 28, 2013, 07:35:46 PM
https://www.bitstamp.net/article/Scheduled-downtime-april-2013/

Quote
Dear Bitstamp users,

Bitstamp will be migrating to new servers and may be unavailable on April 29th from 3:00 am to 8:00 am GMT.

Best regards
CTO, Damijan Merlak


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lucif on April 29, 2013, 03:14:24 AM
https://www.bitstamp.net/article/Scheduled-downtime-april-2013/

Quote
Dear Bitstamp users,

Bitstamp will be migrating to new servers and may be unavailable on April 29th from 3:00 am to 8:00 am GMT.

Best regards
CTO, Damijan Merlak
You probably need to spread this over email newsletter, not just only forum thread.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: TimJBenham on April 29, 2013, 04:21:58 AM
It would be nice if the broken matching algorithm (https://bitcointalk.org/index.php?topic=189895.msg1971399) (see also 1 (https://bitcointalk.org/index.php?topic=188386.0) 2 (https://bitcointalk.org/index.php?topic=182425.0)) were fixed. Is that going to happen?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: johnmatrix on April 29, 2013, 05:53:26 AM
Good that the little crashes during the day got fixed


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lucif on April 29, 2013, 07:18:55 AM
It would be nice if the broken matching algorithm (https://bitcointalk.org/index.php?topic=189895.msg1971399) (see also 1 (https://bitcointalk.org/index.php?topic=188386.0) 2 (https://bitcointalk.org/index.php?topic=182425.0)) were fixed. Is that going to happen?

http://www.sierrachart.com/image.php?l=1367219807366.png


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lucif on April 29, 2013, 09:08:48 AM
Okay, this is really impossible within such market depth! Time is GMT+3

Quote
bitstampUSD 2013-04-29 12:04:58 137.86 3.03
bitstampUSD 2013-04-29 12:05:02 137.87 0.39
bitstampUSD 2013-04-29 12:05:02 137.87 0.99
bitstampUSD 2013-04-29 12:05:02 137.87 0.99
bitstampUSD 2013-04-29 12:05:02 137.87 0.99
bitstampUSD 2013-04-29 12:05:02 137.87 1.0
bitstampUSD 2013-04-29 12:05:02 137.87 8.9
bitstampUSD 2013-04-29 12:05:02 137.9 1.02
bitstampUSD 2013-04-29 12:05:03 137.9 0.83
bitstampUSD 2013-04-29 12:05:03 137.91 0.99
bitstampUSD 2013-04-29 12:05:03 137.92 0.99
bitstampUSD 2013-04-29 12:05:03 137.92 0.99
bitstampUSD 2013-04-29 12:05:03 137.93 5.0
bitstampUSD 2013-04-29 12:05:03 137.96 0.99
bitstampUSD 2013-04-29 12:05:03 137.96 0.99
bitstampUSD 2013-04-29 12:05:04 137.97 0.98
bitstampUSD 2013-04-29 12:05:04 137.97 0.09
bitstampUSD 2013-04-29 12:05:04 137.97 0.99
bitstampUSD 2013-04-29 12:05:04 137.97 0.99
bitstampUSD 2013-04-29 12:05:04 137.97 0.99
bitstampUSD 2013-04-29 12:05:04 137.97 0.87
bitstampUSD 2013-04-29 12:05:09 151.65 0.5
bitstampUSD 2013-04-29 12:05:24 137.82 1.0
bitstampUSD 2013-04-29 12:05:30 137.82 0.08
bitstampUSD 2013-04-29 12:05:38 137.82 0.12
bitstampUSD 2013-04-29 12:05:42 137.82 0.76

http://i.imgur.com/hLLAwDh.jpg

http://www.sierrachart.com/image.php?l=1367226617368.png


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Boxman90 on May 01, 2013, 10:51:30 AM
How long does it usually take for Bitstamp to process a SEPA withdrawal request?

Mine still says "Waiting to be processed", and in the meantime the USD/EUR exchange keeps rising...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on May 01, 2013, 01:26:49 PM
Okay, this is really impossible within such market depth! Time is GMT+3

Our system administrator has concluded his investigation of the reported issue and has now resolved the problem. The symptom you describe should not occur anymore. If it does we would ask you to please report this issue to us again immediately.

How long does it usually take for Bitstamp to process a SEPA withdrawal request?

Mine still says "Waiting to be processed", and in the meantime the USD/EUR exchange keeps rising...

We do our best to process pending withdrawal request on the same business day or on the next however our bank is closed today and tomorrow due to a national holiday meaning most withdrawals will be sent at the earliest on Friday. We apologize for any inconvenience this may have caused you.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lucif on May 01, 2013, 01:47:36 PM
Okay, this is really impossible within such market depth! Time is GMT+3

Our system administrator has concluded his investigation of the reported issue and has now resolved the problem. The symptom you describe should not occur anymore. If it does we would ask you to please report this issue to us again immediately.

:cool: thanks!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitwiz on May 02, 2013, 07:45:56 PM
signing this thread because I became a customer ...



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Seth Otterstad on May 02, 2013, 11:15:16 PM
Can someone respond to my questions from a month ago please?
I just read the whole thread.  Good info on pages 2 and 3.  I especially liked this response to some tough questions from Stephen, but I see Nejc dodged the question about whether the offline server was airgapped.  Does any of this info need to be updated?

Dear Stephen,

Bitstamp is very concerned with security and safety of customer funds.

In answer to your questions:

- Bitstamp is using cold storage.

- Bitstamp currently keeps 85% - 90% of bitcoins in cold storage.

- Bitstamp currently has new deposits going to our live wallet. This will change in the near future and new deposits will go directly to cold storage.

- Bitstamp’s offline wallet is installed on a dedicated server that is only turned on when access to the bitcoin client is needed. This server is in a different location than the main server.

- Bitstamp maintains a full reserve of client USD funds and BTC funds.

- Bitstamp maintains a full offsite database backup.

- Bitstamp plans to address the handling of compromises in our forthcoming terms and conditions document.

Thank you for questions.

Best regards,
CEO, Nejc Kodrič
Bitstamp d.o.o.



did a few sepa deposits. All where credited to my bitstamp account within 48h. conversion rate E=>$ was less then 0.5% under ecb rate. very satisfied.

Made my first SEPA withdrawal, and funds were credited to my bank account in less than 48 hs.
Congratulations, I will stop using MtGox and switch to this exchange.

I see ricklandman got his Euros converted for under .5%, which is great, as I believe mtgox still has it where they list your order at 2.5% less in currency markets besides the one your order is in.  Can you give an estimate of what it would be to convert GBP or AUD?

Are there any plans to support Dwolla?

Can I upload my ID and utility bill and immediately send a wire over 10k?  I assume if the wire gets there before someone has gotten around to verifying my account, it will be verified very shortly and I will be able to use the funds?

Also very happy to see that Hazek is working for Bitstamp.  That adds a lot of credibility in my opinion.  He should make an announcement.  I think I will put a link in my sig and start recommending this exchange instead of %*#* mtgox.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: telemaco on May 03, 2013, 09:09:18 AM
Hello Nejc,

Can you please help us here?

https://bitcointalk.org/index.php?topic=193876.msg2014742#msg2014742

There are some users not receiving bitcoins on withdrawal.
Not receiving any news from support yet.

Thanks,

Bitstamp customer


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on May 03, 2013, 04:48:38 PM
Hello Nejc,

Can you please help us here?

https://bitcointalk.org/index.php?topic=193876.msg2014742#msg2014742

There are some users not receiving bitcoins on withdrawal.
Not receiving any news from support yet.

Thanks,

Bitstamp customer

Resolved.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: johnmatrix on May 04, 2013, 08:47:57 PM
How long does it take usually to process an international wire transfer? 


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on May 04, 2013, 10:04:53 PM
How long does it take usually to process an international wire transfer? 

Deposits usually take 2 to 5 days to arrive and be processed, withdrawals same after they're processed.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: johnmatrix on May 05, 2013, 02:43:23 AM
How long does it take usually to process an international wire transfer?  

Deposits usually take 2 to 5 days to arrive and be processed, withdrawals same after they're processed.

I meant, international wire transfer withdrawal, you said 2-5 days after they are processed, then how long it takes to be processed? or how much is the total time for the international wire withdrawal?

Thank you for all.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on May 05, 2013, 08:08:50 AM
How long does it take usually to process an international wire transfer?  

Deposits usually take 2 to 5 days to arrive and be processed, withdrawals same after they're processed.

I meant, international wire transfer withdrawal, you said 2-5 days after they are processed, then how long it takes to be processed? or how much is the total time for the international wire withdrawal?

Thank you for all.

We always do our best do process withdrawal requests on the same business day or on the next however this a bit harder to know in advance and can on a rare occasion require more time.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Paul89273 on May 05, 2013, 10:32:36 PM
We always do our best do process withdrawal requests on the same business day or on the next however this a bit harder to know in advance and can on a rare occasion require more time.

I sent you this email, if you could reply to it here or via email I'd really appreciate it

I'd like to use your service for purchasing Bitcoins but I'd like to know if you can provide any evidence that you comply with EU Anti Money Laundering regulations?

The reason I ask is because the most previous EU exchange Bitcoin-24 wasn't in compliance with AML EU regulations, didn't require any proof or verification from it's users and as we all know it was shut down by the authorities.

Your service gets good reviews but I refuse to use a service until I'm satisfied that you're not just a fly by night one man operation and will be here today and gone tomorrow.

I sent a previous email questioning why your bank is based in Slovenia that was unanswered, again I'd appreciate a response to why you're banking in Slovenia versus a more secure banking region like Germany etc


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Paul89273 on May 05, 2013, 10:37:13 PM
Also I have another question

1) Where is your staff located? According to your registered business address - 5 JUPITER HOUSE
CALLEVA PARK, ALDERMASTON

http://www.companiesintheuk.co.uk/ltd/bitstamp

According to that, it's just a mail forwarding address as 3,451 companies also use this postcode

2) How many staff do you currently have working at Bitstamp Limited?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Jakewell on May 10, 2013, 07:54:51 PM
How long does it take usually to process an international wire transfer?  

Deposits usually take 2 to 5 days to arrive and be processed, withdrawals same after they're processed.

I meant, international wire transfer withdrawal, you said 2-5 days after they are processed, then how long it takes to be processed? or how much is the total time for the international wire withdrawal?

Thank you for all.

We always do our best do process withdrawal requests on the same business day or on the next however this a bit harder to know in advance and can on a rare occasion require more time.

Hi.

I made two international wire transfer withdrawals and since monday they shown "Status - Finished".

But i havent receive nothing into my bank account.


My account ID 28586

Regards.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: muyuu on May 10, 2013, 08:44:14 PM

Hi.

I made two international wire transfer withdrawals and since monday they shown "Status - Finished".

But i havent receive nothing into my bank account.


My account ID 28586

Regards.

Have you tried contacting support from within your account? they're usually quite quick to respond.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Jakewell on May 10, 2013, 11:58:10 PM

Hi.

I made two international wire transfer withdrawals and since monday they shown "Status - Finished".

But i havent receive nothing into my bank account.


My account ID 28586

Regards.

Have you tried contacting support from within your account? they're usually quite quick to respond.

Im on it, but the first he said was an ask for a copy of my bank transaction.. he tought i made an international wire deposit.. while what i made was a withdrawal..

I will try to solve this via the ticket system.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: jdebunt on May 11, 2013, 06:07:35 AM
got my SEPA withdrawal pretty fast, only took 48 hours, excellent service :)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: juhakall on May 12, 2013, 12:47:18 AM
Is anyone else getting a broken graph on the front page, with the bottom being -50 USD? I don't think we'll ever go that low, so why not hardcode the bottom to zero instead? The price does look more stable now, though, so maybe the negative bottom is intentional ;D


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: TimJBenham on May 12, 2013, 11:27:01 AM
How long does it take usually to process an international wire transfer? 

Deposits usually take 2 to 5 days to arrive and be processed, withdrawals same after they're processed.

Has that blown out lately? When I deposited by wire a month or so ago the money was tradeable within three hours.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Paul89273 on May 12, 2013, 10:21:27 PM
Has that blown out lately? When I deposited by wire a month or so ago the money was tradeable within three hours.

Do they accept deposits in Łs? Or is it just €s?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: TimJBenham on May 13, 2013, 02:26:42 PM
Has that blown out lately? When I deposited by wire a month or so ago the money was tradeable within three hours.

Do they accept deposits in Łs? Or is it just €s?

I wired USD EUR from Australia to Slovenia in March. I since heard something about their changing to a UK bank, so their banking service may have gone to hell.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Flaff on May 13, 2013, 06:42:18 PM
Does bitstamp have a public websocket/streaming API?
Also, are there any request limits to usual API?

Yes:

Code:
var trades_socket = io.connect('https://websocket.bitstamp.net:8080/live_trades');
 var orders_socket = io.connect('https://websocket.bitstamp.net:8080/live_orders');

Yes:

 up to 1 per second

How do we use the Socket.IO API? There doesn't seem to be happening much besides a connected message when using this:

Code:
<script src="https://websocket.bitstamp.net:8080/socket.io/socket.io.js"></script>
<script>
    var conn = io.connect('https://websocket.bitstamp.net:8080/live_trades');

    conn.on('connect', function() {
        alert('Connected!');
    });

    conn.on('disconnect', function() {
        alert('Disconnected!');
    });

    conn.on('message', function(data) {
        alert('Got Something!');
    });

    conn.on('anything', function(data) {
        alert('Got Something!');
    });

    conn.on('error', function() {
        alert('Got Error!');
    });
</script>

Change your conn.on('message', to conn.on('trade'.

I'd really like to see non-https access to websocket too. I have problems using ruby gems to create a connection.

Thank you so much! Got some pretty cool charting working now :). One question for the bitstamp guys:

Why do tid's sometimes increment with more then 1?
"tid": 245967
to
"tid": 245972

I'm new with socket.io and I don't seem get this to work..
There is also no documentation to be found about this websocket. Is this deceprated or something?
The socket.io.js (https://websocket.bitstamp.net:8080/socket.io/socket.io.js) returns the string 'Welcome to socket.io.'
This throws me a syntax error in the console because there is no JS.


Code:
<script src="https://websocket.bitstamp.net:8080/socket.io/socket.io.js"></script>
<script>
    var conn = io.connect('https://websocket.bitstamp.net:8080/live_trades');

    conn.on('connect', function() {
        alert('Connected!');
    });
</script>

I also allowed cross origin sharing before testing it by running chromium with the --disable-web-security command.
Googling for solutions didn't help, so I'm kind of stuck with the HTTP API for the moment.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dexX7 on May 14, 2013, 02:51:01 AM
Does bitstamp have a public websocket/streaming API?
Also, are there any request limits to usual API?

Yes:

Code:
var trades_socket = io.connect('https://websocket.bitstamp.net:8080/live_trades');
 var orders_socket = io.connect('https://websocket.bitstamp.net:8080/live_orders');

Yes:

 up to 1 per second

How do we use the Socket.IO API? There doesn't seem to be happening much besides a connected message when using this:

Code:
<script src="https://websocket.bitstamp.net:8080/socket.io/socket.io.js"></script>
<script>
    var conn = io.connect('https://websocket.bitstamp.net:8080/live_trades');

    conn.on('connect', function() {
        alert('Connected!');
    });

    conn.on('disconnect', function() {
        alert('Disconnected!');
    });

    conn.on('message', function(data) {
        alert('Got Something!');
    });

    conn.on('anything', function(data) {
        alert('Got Something!');
    });

    conn.on('error', function() {
        alert('Got Error!');
    });
</script>

Change your conn.on('message', to conn.on('trade'.

I'd really like to see non-https access to websocket too. I have problems using ruby gems to create a connection.

Thank you so much! Got some pretty cool charting working now :). One question for the bitstamp guys:

Why do tid's sometimes increment with more then 1?
"tid": 245967
to
"tid": 245972

I'm new with socket.io and I don't seem get this to work..
There is also no documentation to be found about this websocket. Is this deceprated or something?
The socket.io.js (https://websocket.bitstamp.net:8080/socket.io/socket.io.js) returns the string 'Welcome to socket.io.'
This throws me a syntax error in the console because there is no JS.


Code:
<script src="https://websocket.bitstamp.net:8080/socket.io/socket.io.js"></script>
<script>
    var conn = io.connect('https://websocket.bitstamp.net:8080/live_trades');

    conn.on('connect', function() {
        alert('Connected!');
    });
</script>

I also allowed cross origin sharing before testing it by running chromium with the --disable-web-security command.
Googling for solutions didn't help, so I'm kind of stuck with the HTTP API for the moment.

I would be very very very happy to get this working, too.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: newminer7950 on May 14, 2013, 07:23:01 PM
does site api is working? My bot cant load rates throught API during 20hours! Maybe my ip is blocked, becouse from another api is working.
What will i must to do? (i dont send queryes often, then one in 3sec)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Flaff on May 14, 2013, 10:11:00 PM
When you get banned, you won't be able to visit bitstamp.net at all.
Every one of their pages will give you the banned message (900seconds=15minutes).
This happens for using the wrong login or for spamming their api.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: giantdragon on May 15, 2013, 04:11:25 PM
Is it possible to move USD to OKPay or MtGox?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: evilscoop on May 16, 2013, 03:06:52 AM
Is it possible to move USD to OKPay or MtGox?

you can use bitinstant with a bitstamp coupon


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: giantdragon on May 16, 2013, 04:31:02 AM
Is it possible to move USD to OKPay or MtGox?

you can use bitinstant with a bitstamp coupon
4% commission is just not worth! I will lose less on Bitstamp USD -> BTC -> MtGox USD -> OKPay.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: evilscoop on May 16, 2013, 04:34:22 AM
commission changes with amount to move...


ie commission on 100usd is 0.89%

see https://www.bitinstant.com/fees

the 4% they put on the front is a false value


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Pzi4nk on May 16, 2013, 05:40:12 PM
Wow! Just signed up for a bitstamp account and so far I'm very impressed. (Which is to say they have a nice looking website. That's about all I can vouch for right now.)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: CanadianGuy on May 17, 2013, 04:11:28 AM
No ripples available?  How is that possible?   :o :o :o :o


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: webr3 on May 17, 2013, 12:04:58 PM
No ripples available?  How is that possible?   :o :o :o :o

That normally only happens when (a) a price rise is coming, of (b) there's no staff around who can deal with ripple (maybe they're at bitcoin conference).

You can still acquire XRP on secondary market at better prices though.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Pzi4nk on May 17, 2013, 04:21:48 PM
Is there a way to get USD into Bitstamp besides a wire transfer?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: juhakall on May 17, 2013, 09:10:44 PM
Is there a way to get USD into Bitstamp besides a wire transfer?

Ripple deposits & Bitstamp codes.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: zknf on May 19, 2013, 11:16:23 AM
bitstamp has a rich set of APIs, however it seems that ripple withdraw through API is still not possible now.
will this be implemented any time soon? it will be greatly appreciated :)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: juhakall on May 19, 2013, 12:55:17 PM
bitstamp has a rich set of APIs, however it seems that ripple withdraw through API is still not possible now.
will this be implemented any time soon? it will be greatly appreciated :)

Speaking of the API, does anyone know how it works with two-factor authentication?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dexX7 on May 19, 2013, 02:02:02 PM
bitstamp has a rich set of APIs, however it seems that ripple withdraw through API is still not possible now.
will this be implemented any time soon? it will be greatly appreciated :)

Speaking of the API, does anyone know how it works with two-factor authentication?

It doesn't. API access skips 2FA. :/


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: extrememiner on May 22, 2013, 05:07:54 PM
Hello
I made BTC withdrawal on May 21, 2013, 7:36 p.m. Status - Finished
Amount: 1.56490000 BTC, address: 1AZhQeWpCzK28Yhoqg6vWBZJ8ETUv3b8mK
Still not received.
My account ID 23897
Regards.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: mmeijeri on May 23, 2013, 04:26:02 PM
Bump. Several people are reporting problems withdrawing BTC and not getting updates on the situation from Bitstamp. I find this very disappointing.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Seth Otterstad on May 23, 2013, 04:54:57 PM
The bitstamp guys were at the bitcoin conference.  I vaguely remember them saying they were returning close to the end of the month.  It would not surprise me if they are not able to fix problems as well while they are in the US.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on May 23, 2013, 05:26:11 PM
The bitstamp guys were at the bitcoin conference.  I vaguely remember them saying they were returning close to the end of the month.  It would not surprise me if they are not able to fix problems as well while they are in the US.

We are able to fix them and we will fix them, it just may take slightly longer.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: CanadianGuy on May 23, 2013, 05:45:46 PM
These exchanges need to get their shit together.  I don't remember a single time when i was limited from regular functions with the bank.  It scares people.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: extrememiner on May 23, 2013, 10:24:07 PM
Hello
I made BTC withdrawal on May 21, 2013, 7:36 p.m. Status - Finished
Amount: 1.56490000 BTC, address: 1AZhQeWpCzK28Yhoqg6vWBZJ8ETUv3b8mK
Still not received.
My account ID 23897
Regards.
update.
Bitcoins received.
Thanks


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Djezz on May 25, 2013, 09:36:05 PM
I suddenly can't login using two-factor auth (error: "Invalid verification code") . It's been about I think 20 days since I last logged in.
I made a lot of transfers in the past which all went well, but I am worrying right now. What is going on?
Its fiat I have in my account, no btc's.

I synced my phone to time via the authenticator settings, I retyped the code, the first time it wanted to go in my account and it started the  "cloud....." loading page, but than it went back again to the login page.
I retyped it numerous times (100% certain right codes), my other two factor site just work all well so it really buggers me.

What is wrong? I didnt got any email from bitstamp on what so ever (no withdrawal), but still worrying it being hacked...

Pls help me out here

 


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dexX7 on May 26, 2013, 12:02:01 AM
I suddenly can't login using two-factor auth (error: "Invalid verification code") . It's been about I think 20 days since I last logged in.
I made a lot of transfers in the past which all went well, but I am worrying right now. What is going on?
Its fiat I have in my account, no btc's.

I synced my phone to time via the authenticator settings, I retyped the code, the first time it wanted to go in my account and it started the  "cloud....." loading page, but than it went back again to the login page.
I retyped it numerous times (100% certain right codes), my other two factor site just work all well so it really buggers me.

What is wrong? I didnt got any email from bitstamp on what so ever (no withdrawal), but still worrying it being hacked...

Pls help me out here

No problems here. Contact the support.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Djezz on May 26, 2013, 08:08:47 AM
I suddenly can't login using two-factor auth (error: "Invalid verification code") . It's been about I think 20 days since I last logged in.
I made a lot of transfers in the past which all went well, but I am worrying right now. What is going on?
Its fiat I have in my account, no btc's.

I synced my phone to time via the authenticator settings, I retyped the code, the first time it wanted to go in my account and it started the  "cloud....." loading page, but than it went back again to the login page.
I retyped it numerous times (100% certain right codes), my other two factor site just work all well so it really buggers me.

What is wrong? I didnt got any email from bitstamp on what so ever (no withdrawal), but still worrying it being hacked...

Pls help me out here

No problems here. Contact the support.

I send an email to info@bitstamp.net.
Cant make a supportticket ofcourse right now :(

No answer though, waiting for them to reply. And fingers crossed my account didnt got hacked.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: vdragon on May 27, 2013, 08:50:10 AM
Let me drop in some good words for them. The 3 of us here, we are using bitstamp for the last 2 months, and never had a single problem. We use it to receive bitstamp codes + sell btc. SEPA withdraws have always been prompt, now if we run into a weekend, it might take a little longer, but I think its normal since banks dont work saturday and sunday, so if you set up a withdraw on friday evening or saturday, it might get processed no later than Tuesday since withdraw requests accumulate so thats all ok as far as I am concerned. I hope they work for a long time, since they are much better than gox


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Djezz on May 27, 2013, 05:49:39 PM
I suddenly can't login using two-factor auth (error: "Invalid verification code") . It's been about I think 20 days since I last logged in.
I made a lot of transfers in the past which all went well, but I am worrying right now. What is going on?
Its fiat I have in my account, no btc's.

I synced my phone to time via the authenticator settings, I retyped the code, the first time it wanted to go in my account and it started the  "cloud....." loading page, but than it went back again to the login page.
I retyped it numerous times (100% certain right codes), my other two factor site just work all well so it really buggers me.

What is wrong? I didnt got any email from bitstamp on what so ever (no withdrawal), but still worrying it being hacked...

Pls help me out here

No problems here. Contact the support.

I send an email to info@bitstamp.net.
Cant make a supportticket ofcourse right now :(

No answer though, waiting for them to reply. And fingers crossed my account didnt got hacked.

Update:
I got quick responses from Benedikt en Marko (via bitstamp ticket system) which im grateful of :)
Though my account still hasnt been unblocked :(
Its been 11 hours since my last reply to their request. I thought it would be done (at first quick answers but when the change has to be put through it lasts) but now Im still worried it being hacked.
 


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Djezz on May 28, 2013, 04:19:09 PM


I send an email to info@bitstamp.net.
Cant make a supportticket ofcourse right now :(

No answer though, waiting for them to reply. And fingers crossed my account didnt got hacked.
[/quote]

Update:
I got quick responses from Benedikt en Marko (via bitstamp ticket system) which im grateful of :)
Though my account still hasnt been unblocked :(
Its been 11 hours since my last reply to their request. I thought it would be done (at first quick answers but when the change has to be put through it lasts) but now Im still worried it being hacked.
 
[/quote]

Update 2:
Problem solved with the help of the support.
I was not being hacked, thats good.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: underground_ on May 31, 2013, 04:35:14 AM
I tried to purchase XRPs several days ago and they never appeared in my wallet. I asked around on the ripple forums and found that the reason is that bitstamp tried to send more XRPs to me than they had in their hot wallet. It's been four days now, and no one at bitstamp has gotten back to me regarding the issue, and I'm still out $4000. Very frustrating...

ripple forum topic: https://ripple.com/forum/viewtopic.php?f=1&t=2824 (https://ripple.com/forum/viewtopic.php?f=1&t=2824)

Bitstamp, would you please either give me my XRPs or give me back my dollars?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: mmeijeri on May 31, 2013, 06:36:21 AM
Did you contact support? It's disappointing Bitstamp doesn't detect this problem pro-actively and waits for consumers to complain.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: grondilu on May 31, 2013, 12:40:52 PM
Anyone knows how long does the verification process take?  It's been a few days now and it is still "pending".


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: evilscoop on May 31, 2013, 12:46:26 PM
took me about 7 days, but that was a while ago


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: mmeijeri on May 31, 2013, 01:42:27 PM
I've contacted them several times. They've only ever responded with the "we'll look into it" message.

Well, that sucks. Bitstamp really need to get their act together, they are pissing off their customers.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: PrintMule on June 04, 2013, 02:14:57 PM
My withdraw took surprising 2 days instead of a week or something.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: klabaki on June 05, 2013, 01:39:21 AM
TL;DR: I'm having troubles designing my tradebot because bitstamp API doesn't provide enough information; I'm asking for help and/or requesting this information to be provided through the API

Bitstamp allows to do JSON/HTTP-based API trading using https://www.bitstamp.net/api/function/

The tradebot that I'm about to create needs to know the current balance and the currently open orders at a synchronised(!) point in time.
The API allows to get the current balance using /api/balance/ and the currently open orders using /api/open_orders/. But this is awkward and doesn't work properly because:

- The access is not synchronized: It is possible that a trade happens just inbetween the API calls for balance/open orders, causing the returned information to be inaccurate (I've already seen losses due to this effect while testing)

- The list returned by /api/open_orders/ can be quite large; it's wasting bandwidth, which is rare at my site. (and I need to download this list quite often)

To work around these problems, I'm trying the following approach:
The bot maintains an offline list of all open orders that it has posted to the market using /api/buy/ and /api/sell/; it also keeps track of canceled orders.
The bot keeps itself up-to-date about all user transactions using /api/user_transactions/. This allows my bot to know the current balance before and after every transaction.
Now I'm trying to match the user transactions to the open orders, i.e. the bot tries to figure out what user transaction happened due to what open order.
If this matching can be done, then I'm happy because then the bot could know about open orders and balance at any point in time (i.e. before and after every transaction).

However, this matching can be quite tricky. Let me show you an example where I think it's impossible:
Code:
* The bot initializes in a clean state, i.e. without any open orders and without pending transactions
* The bot calls /api/buy/ to buy 2 BTC at 122 USD each; saving the returned order id in variable X
* The bot calls /api/buy/ to buy 2 BTC at 120 USD each; saving the returned order id in variable Y
* The bot calls /api/cancel_order/ to cancel order X, the API indicates that canceling was successful
* The bot calls /api/user_transactions/ and receives one transaction with the following information:
BTC: +1
USD: -120
Now, the tricky question is: What open orders does the bot have after this transaction??

I know about at least two possibilities:
1.: After the bot canceled order X, someone else sold 1 BTC, which partially fulfilled order Y. Consequently, after the transaction, there's one remaining open order: buy 1 BTC at 120 USD each
2.: Even before the bot posted order X, there already was someone else's order to sell 1 BTC at 120 USD each, causing order X to immediately match against it. So order X was only "buy 1 BTC at 122 USD each" while it was canceled. Consequently, after the transaction, there's one remaining order: buy 2 BTC at 120 USD each

So my bot can't know what open order caused the received transaction :(
This makes it impossible to maintain an offline list of all open orders posted by the bot.

It would be a lot easier to code this stuff if the user transactions returned by /api/user_transactions/ would contain an additional entry about what open order's id issued this transaction.
In the example above it would clearly indicate order id X or order id Y, allowing the bot to maintain an offline list of open orders.

Consider this post as being a feature request ;)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Seth Otterstad on June 05, 2013, 07:15:42 AM
My withdraw took surprising 2 days instead of a week or something.
2 days to initiate the wire?  Or 2 days from request until the money was in your bank account....  Where are you located?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: wholesaler on June 05, 2013, 08:02:58 AM
I've only used bitatamp   for  selling xrp never had a problem btc withdraws  were fast and  when they start trading ltc  I will use them more often.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on June 05, 2013, 01:39:42 PM
Relevant:  https://bitcointalk.org/index.php?topic=225405.msg2378578#msg2378578


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: vdragon on June 06, 2013, 01:01:22 PM
SEPA withdraw getting a little late with processing. So far nothing alarming, just thought to report it. 

 Some banks/services have an extra fee for same day processing, just an idea, maybe the bitstamp guys could introduce something like that.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on June 06, 2013, 11:14:37 PM
Whats wrong with the API?
Why is it working here:
http://bitcoincharts.com/markets/
and not here:
http://bitcoinity.org/markets/bitstamp/USD

Or is it something with Bitcoinity?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: phelix on June 07, 2013, 11:13:54 AM
Whats wrong with the API?
Why is it working here:
http://bitcoincharts.com/markets/
and not here:
http://bitcoinity.org/markets/bitstamp/USD

Or is it something with Bitcoinity?
+1 ???  looks like it's bitcoinity?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: steamboat on June 10, 2013, 11:25:37 AM
I am having the same issue with my bitstamp account.  I have withdraws that show completed on bitstamp but never showed up at the receiving address.  They did reply to my ticket though and told me to wait 24 hours.  It still hasn't show up.   Right now I have open issues with bitinstant, btc-e, bitstamp, okpay and technocashier.  I'm missing funds from every one of those places and receiving no help for them.  I guess it could be linked to karma since I defaulted on a loan here on bitcointalk and my information was released on the forum.  I still plan on repaying steamboat but it seems par for the course to screw someone over when dealing with bitcoins.  Every ticket takes days to respond to.  When they finally respond they push blame back on the user and that's how you deal with it I guess.

This is news to me.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on June 10, 2013, 02:21:53 PM
BITSTAMP CODE TERMINATION

Dear Bitstamp customer,

as of Monday, 17th of June 2013, 0:00 GMT, Bitstamp will cease to offer its Bitstamp Code feature. All codes active at that time will be redeemed back to their issuing accounts.

The termination of the Bitstamp Code feature is the result of a successful implementation of Ripple, which replaced and improved its functionality.

Partnered services, which relied on our Bitstamp Code feature to operate, will be able to swiftly replace it through the use of our API and Ripple.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: vdragon on June 10, 2013, 03:30:31 PM
BITSTAMP CODE TERMINATION

Dear Bitstamp customer,

as of Monday, 17th of June 2013, 0:00 GMT, Bitstamp will cease to offer its Bitstamp Code feature. All codes active at that time will be redeemed back to their issuing accounts.

The termination of the Bitstamp Code feature is the result of a successful implementation of Ripple, which replaced and improved its functionality.

Partnered services, which relied on our Bitstamp Code feature to operate, will be able to swiftly replace it through the use of our API and Ripple.

 Damn, thats bad news....


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on June 10, 2013, 03:39:58 PM
Damn, thats bad news....
Especially the Ripple part. How are people supposed to take this seriously.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: vdragon on June 10, 2013, 04:09:19 PM
Well I tried it, it works, but... First of all there is an issue  with trusted address. I cant send ripple (practicaly same as bittamp code) to other bitstamp customer, but I have to go to ripple website, open account, define trusted address, send money from bitstamp there, then from there send to other bitstamp account ... Pretty stupid if you ask me


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: vdragon on June 10, 2013, 04:10:20 PM
And yes, its offline most of the time. How is this an improvement to anything?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: uhoh on June 10, 2013, 04:12:58 PM
BITSTAMP CODE TERMINATION

Dear Bitstamp customer,

as of Monday, 17th of June 2013, 0:00 GMT, Bitstamp will cease to offer its Bitstamp Code feature. All codes active at that time will be redeemed back to their issuing accounts.

The termination of the Bitstamp Code feature is the result of a successful implementation of Ripple, which replaced and improved its functionality.

Partnered services, which relied on our Bitstamp Code feature to operate, will be able to swiftly replace it through the use of our API and Ripple.


Hazek,

Is this purely a move to ripple or was there a legal implication for you in providing codes? (similar to Gox).

Thanks


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: vdragon on June 10, 2013, 05:34:46 PM
Keep getting this ... You have to be funded before you can grant a trust


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on June 11, 2013, 09:06:55 AM
BITSTAMP CODE TERMINATION

Dear Bitstamp customer,

as of Monday, 17th of June 2013, 0:00 GMT, Bitstamp will cease to offer its Bitstamp Code feature. All codes active at that time will be redeemed back to their issuing accounts.

The termination of the Bitstamp Code feature is the result of a successful implementation of Ripple, which replaced and improved its functionality.

Partnered services, which relied on our Bitstamp Code feature to operate, will be able to swiftly replace it through the use of our API and Ripple.


Hazek,

Is this purely a move to ripple or was there a legal implication for you in providing codes? (similar to Gox).

Thanks

We determined that using Ripple is superior to our code system in all respects.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on June 11, 2013, 09:17:07 AM
Keep getting this ... You have to be funded before you can grant a trust

You need to fund your Ripple wallet with 100 XRP first in order to activate it. You can purchase XRP here: https://www.bitstamp.net/market/xrp/


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on June 11, 2013, 10:30:26 AM
BITSTAMP ADDS WITHDRAWAL E-MAIL CONFORMATION

As the popularity of crypto currencies increases, so do the chances of unauthorized account logins. Although Bitstamp is constantly pursuing the highest standards of security, we cannot guarantee for security breaches, which result from the actions of our users.

To raise the level of protection, Bitstamp provides email conformations for withdraws. The new safety feature, which offers additional protection of our users’ funds, includes the option to make E-mail Confirmations of bitcoin, ripple and bank withdrawals. This option, along with the highly recommended Two-factor Authentication, forms a solid security standard, which will surely gain wide recognition and use among our users.

To setup this feature go to Account > Security > Withdrawal e-mail conformation and choose the preferred setting. We highly recommend you also setup two factor authentication for accessing your Bitstamp account.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lucif on June 11, 2013, 10:42:57 AM
Cool. Email notification on login event would also be great


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on June 11, 2013, 02:55:19 PM
This option, along with the highly recommended Two-factor Authentication, forms a solid security standard, which will surely gain wide recognition and use among our users.
An alternative like SMS confirmation for people who are boycotting Google or dont have a smartphone would be nice.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dexX7 on June 11, 2013, 09:22:49 PM
BITSTAMP ADDS WITHDRAWAL E-MAIL CONFORMATION

As the popularity of crypto currencies increases, so do the chances of unauthorized account logins. Although Bitstamp is constantly pursuing the highest standards of security, we cannot guarantee for security breaches, which result from the actions of our users.

To raise the level of protection, Bitstamp provides email conformations for withdraws. The new safety feature, which offers additional protection of our users’ funds, includes the option to make E-mail Confirmations of bitcoin, ripple and bank withdrawals. This option, along with the highly recommended Two-factor Authentication, forms a solid security standard, which will surely gain wide recognition and use among our users.

To setup this feature go to Account > Security > Withdrawal e-mail conformation and choose the preferred setting. We highly recommend you also setup two factor authentication for accessing your Bitstamp account.

Wow, this is funny. I came to this thread to submit a request for more security options and on the same day, you release the e-mail confirmation feature. Thanks for that!

Also, there are more things I'd like to see:

1. 2FA as withdrawal protection.

Nice to have:

2. The usage of different API keys instead of the full access model.
3. Support of Yubikey.

Thanks again! :)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: maco on June 12, 2013, 04:45:38 AM
Great idea. I used bitstamp for the first time for a few transactions, and I was completely satisfied. Keep up the good work!

The Email confirmation security feature is a huge PLUS. Good work!

BITSTAMP ADDS WITHDRAWAL E-MAIL CONFORMATION

As the popularity of crypto currencies increases, so do the chances of unauthorized account logins. Although Bitstamp is constantly pursuing the highest standards of security, we cannot guarantee for security breaches, which result from the actions of our users.

To raise the level of protection, Bitstamp provides email conformations for withdraws. The new safety feature, which offers additional protection of our users’ funds, includes the option to make E-mail Confirmations of bitcoin, ripple and bank withdrawals. This option, along with the highly recommended Two-factor Authentication, forms a solid security standard, which will surely gain wide recognition and use among our users.

To setup this feature go to Account > Security > Withdrawal e-mail conformation and choose the preferred setting. We highly recommend you also setup two factor authentication for accessing your Bitstamp account.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on June 12, 2013, 11:38:26 AM
Wow, this is funny. I came to this thread to submit a request for more security options and on the same day, you release the e-mail confirmation feature. Thanks for that!

You are welcome.

Also, there are more things I'd like to see:

1. 2FA as withdrawal protection.

This is something we are looking into.

Nice to have:

2. The usage of different API keys instead of the full access model.

Our API security model is also being reworked.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: jeannie on June 12, 2013, 01:46:41 PM
I tried using them, very neat interface and easy to use.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on June 12, 2013, 05:37:17 PM
..is there any possibility of supporting the yubikey 2FA method as well?

This is not something we are looking into right now. But if this should change we will definitely let everyone know.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitcoinmarketmaker on June 13, 2013, 07:12:31 PM
Bitstamp, very fast withdrawals, SEPA and international transfers.

I am shifting large volumes from Mt.Gox to Bitstamp, until Mt.Gox has their withdrawal speed back to reality and then I will think about moving some volume back.




Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: klabaki on June 13, 2013, 11:40:27 PM
Nice to have:

2. The usage of different API keys instead of the full access model.

Our API security model is also being reworked.
If you modify the API anyway, could you also have a look at this?



TL;DR: I'm having troubles designing my tradebot because bitstamp API doesn't provide enough information; I'm asking for help and/or requesting this information to be provided through the API

Bitstamp allows to do JSON/HTTP-based API trading using https://www.bitstamp.net/api/function/

The tradebot that I'm about to create needs to know the current balance and the currently open orders at a synchronised(!) point in time.
The API allows to get the current balance using /api/balance/ and the currently open orders using /api/open_orders/. But this is awkward and doesn't work properly because:

- The access is not synchronized: It is possible that a trade happens just inbetween the API calls for balance/open orders, causing the returned information to be inaccurate (I've already seen losses due to this effect while testing)

- The list returned by /api/open_orders/ can be quite large; it's wasting bandwidth, which is rare at my site. (and I need to download this list quite often)

To work around these problems, I'm trying the following approach:
The bot maintains an offline list of all open orders that it has posted to the market using /api/buy/ and /api/sell/; it also keeps track of canceled orders.
The bot keeps itself up-to-date about all user transactions using /api/user_transactions/. This allows my bot to know the current balance before and after every transaction.
Now I'm trying to match the user transactions to the open orders, i.e. the bot tries to figure out what user transaction happened due to what open order.
If this matching can be done, then I'm happy because then the bot could know about open orders and balance at any point in time (i.e. before and after every transaction).

However, this matching can be quite tricky. Let me show you an example where I think it's impossible:
Code:
* The bot initializes in a clean state, i.e. without any open orders and without pending transactions
* The bot calls /api/buy/ to buy 2 BTC at 122 USD each; saving the returned order id in variable X
* The bot calls /api/buy/ to buy 2 BTC at 120 USD each; saving the returned order id in variable Y
* The bot calls /api/cancel_order/ to cancel order X, the API indicates that canceling was successful
* The bot calls /api/user_transactions/ and receives one transaction with the following information:
BTC: +1
USD: -120
Now, the tricky question is: What open orders does the bot have after this transaction??

I know about at least two possibilities:
1.: After the bot canceled order X, someone else sold 1 BTC, which partially fulfilled order Y. Consequently, after the transaction, there's one remaining open order: buy 1 BTC at 120 USD each
2.: Even before the bot posted order X, there already was someone else's order to sell 1 BTC at 120 USD each, causing order X to immediately match against it. So order X was only "buy 1 BTC at 122 USD each" while it was canceled. Consequently, after the transaction, there's one remaining order: buy 2 BTC at 120 USD each

So my bot can't know what open order caused the received transaction :(
This makes it impossible to maintain an offline list of all open orders posted by the bot.

It would be a lot easier to code this stuff if the user transactions returned by /api/user_transactions/ would contain an additional entry about what open order's id issued this transaction.
In the example above it would clearly indicate order id X or order id Y, allowing the bot to maintain an offline list of open orders.

Consider this post as being a feature request ;)
The problem arises whenever a user trade happens while the bot is cancelling an order. There's a lack of information to tell whether the user transaction happened due to partial fulfillment of the cancelled order, or due to fulfillment of some other open order.

Besides the feature request above, it could also be solved if the API function to cancel an order would not only return true or false, but also the state/remaining amount of the cancelled order at the point of time when it is cancelled.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: tex83rb on June 14, 2013, 07:22:56 PM
congratulation for great service, so much more efficient than mtgox


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dexX7 on June 15, 2013, 02:06:09 PM
If you modify the API anyway, could you also have a look at this?e/remaining amount of the cancelled order at the point of time when it is cancelled.

A nice and fast realtime streaming API would be great. I found out how to use their socket.io API some days ago, but the worst part: it's slower than the good old pulling and doesn't include timestamps. :)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on June 15, 2013, 02:09:37 PM
Our API security model is also being reworked.

How about reworking your trading engine to a less scammy one, its been over a year now.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: webr3 on June 15, 2013, 02:13:04 PM
A new feature was added a couple of days ago, ripple withdraws which do not arrive within 1 hour are now automatically marked as failed.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: vdragon on June 15, 2013, 10:38:54 PM
Can someone write a tutorial how to transfer ripple from one account to another via bitstamp? Because its confusing


Title: Socket.IO API
Post by: cmp on June 16, 2013, 05:16:38 PM
Is the socket.io actually working? I can't get the live_orders to work. Also, the live_trades works 1 out of 3 times. Any suggestions?

cmp


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on June 16, 2013, 05:27:12 PM
Gox qualitat.


Title: Re: Socket.IO API
Post by: dexX7 on June 16, 2013, 05:56:02 PM
Is the socket.io actually working? I can't get the live_orders to work. Also, the live_trades works 1 out of 3 times. Any suggestions?

cmp

I can't really help, but report my experience. live_orders connects, but never returned any anything besides the connected notification. The events 'order deleted', 'order created' and 'order changed' should deliver the data. live_trades works more or less, but sadly I had to find out, it's significantly delayed.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: klabaki on June 18, 2013, 02:26:54 PM
TL;DR: I'm having troubles designing my tradebot because bitstamp API doesn't provide enough information; I'm asking for help and/or requesting this information to be provided through the API

[...]

It would be a lot easier to code this stuff if the user transactions returned by /api/user_transactions/ would contain an additional entry about what open order's id issued this transaction.
In the example above it would clearly indicate order id X or order id Y, allowing the bot to maintain an offline list of open orders.

Consider this post as being a feature request ;)
No response from Bitstamp team :(




A nice and fast realtime streaming API would be great. I found out how to use their socket.io API some days ago, but the worst part: it's slower than the good old pulling and doesn't include timestamps. :)
How did you find that out? I can't find documentation..... Can you give me a hint?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on June 18, 2013, 02:58:21 PM
TL;DR: I'm having troubles designing my tradebot because bitstamp API doesn't provide enough information; I'm asking for help and/or requesting this information to be provided through the API

[...]

It would be a lot easier to code this stuff if the user transactions returned by /api/user_transactions/ would contain an additional entry about what open order's id issued this transaction.
In the example above it would clearly indicate order id X or order id Y, allowing the bot to maintain an offline list of open orders.

Consider this post as being a feature request ;)
No response from Bitstamp team :(




Eh? I think we can all agree CSS has priority, no?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: klabaki on June 18, 2013, 04:40:05 PM
TL;DR: I'm having troubles designing my tradebot because bitstamp API doesn't provide enough information; I'm asking for help and/or requesting this information to be provided through the API

[...]

It would be a lot easier to code this stuff if the user transactions returned by /api/user_transactions/ would contain an additional entry about what open order's id issued this transaction.
In the example above it would clearly indicate order id X or order id Y, allowing the bot to maintain an offline list of open orders.

Consider this post as being a feature request ;)
No response from Bitstamp team :(




Eh? I think we can all agree CSS has priority, no?
Yes, of course, we agree.

.... so you're saying this isn't CSS?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dexX7 on June 18, 2013, 04:59:44 PM
How did you find that out? I can't find documentation..... Can you give me a hint?

Sure. I looked at the source code of bitstamp.com and noticed the socket.io connection. You can alter the port from 8080-8086 I think. Depth should come with live_orders and the events 'order deleted', 'order created' and 'order changed', but I never received anything besides the connection confirmation. But as said before. It doesn't seem that reliable and seems to have a delay. :/

Code:
<html>
  <head>
  </head>
  <body>
    <h2>Bitstamp Streaming API</h2>
    <div id="message">
    </div>
    <script src="https://www.bitstamp.net/s/js/socket.io/socket.io.min.js"></script>
    <script>
      var uri = 'https://websocket.bitstamp.net:8080/live_trades';
      var conn = io.connect(uri);
      conn.on('connect', function() {
        var e = document.getElementById('message');
        e.innerHTML = e.innerHTML + '<div class="message">Connected to: ' + uri + '</div>';
      });
      conn.on('trade', function(data) {
        var e = document.getElementById('message');
        e.innerHTML = e.innerHTML + '<div class="message">Trade received: ' + JSON.stringify(data) + '</div>';
      });
      conn.on('error', function(data) {
        var e = document.getElementById('message');
        e.innerHTML = e.innerHTML + '<div class="message">Error: ' + JSON.stringify(data) + '</div>';
      });
    </script>
  </body>
</html>


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: klabaki on June 18, 2013, 06:37:56 PM
How did you find that out? I can't find documentation..... Can you give me a hint?

Sure. I looked at the source code of bitstamp.com and noticed the socket.io connection. You can alter the port from 8080-8086 I think. Depth should come with live_orders and the events 'order deleted', 'order created' and 'order changed', but I never received anything besides the connection confirmation. But as said before. It doesn't seem that reliable and seems to have a delay. :/
Thanks a lot :-*

I'm getting delays up to 60sec here, but it seems fine otherwise: The returned data is complete, but it's not chronological.

It looks like the trades drop in at a fixed rate, so if there are multiple trades at once (e.g. due to a large order), then the delays accumulate.

Especially appreciated: /live_trades returns the transaction ids. This allows us to sort them chronologically and get the timestamps from good old bitstamp.net/api/transactions/.

I'll dig into /live_orders later... Hopefully it's as easy as sending some init-message to trigger it.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dexX7 on June 18, 2013, 06:46:46 PM
And I miss the timestamps.

I would be very thankful, if you share any new findings.  ;)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Drawie on June 19, 2013, 07:55:45 PM
As a warning to all Bitstamp users I repeat what many have already said: Use offline wallets and secure passwords.

My Bitstamp account apparently got hacked, all the money on the accout were spent on coins and the coins were then withdrawn to an address outside Bitstamp. I tried logging in one day and the site told me that my login ID ja password didn't match and as I retrieved my password via email, I found my account cleaned.

I have no idea how someone could have found out my ID/PW combination as I store them nowhere else but in my head and I haven't clicked any fishy banners while being logged into Bitstamp or anything like that. Also my password was rather strong. Could be a database break-in?
Anyway, as I and many else have said, keep your passwords secure and your coins offline. Cost me a bit over 3k $ not to follow those guide lines.

Ps. To the hacker if you're reading this, I hope you die a long painful death of cancer :) What you are doing is f'king cheap and I feel nothing but deep pity towards you. Now go catch a cancer.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on June 19, 2013, 08:02:18 PM
This wouldnt have happened with email confirmation.
At least not that easily.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Drawie on June 19, 2013, 08:23:59 PM
This wouldnt have happened with email confirmation.
At least not that easily.

As default, I thought I had all three e-mail confirmantions on. I haven't touched them ever and they were all on when I checked my security settings. Im clueless how the low-life could have gotten the coins out of Bitstamp so easily.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dexX7 on June 19, 2013, 08:29:23 PM
And 2FA.

I suggest you sanitize your system and when you're sure, you're clean, change every credentials you have. Mind to share some intel? IP, withdrawal address etc.? I can't do anything specific, but I'd say it's good anyway, to have that data available..

Hope your loss wasn't that big. :/

Edit: is your API access enabled? (Account - Settings - at the bottom)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Drawie on June 19, 2013, 08:41:29 PM
And 2FA.

I suggest you sanitize your system and when you're sure, you're clean, change every credentials you have. Mind to share some intel? IP, withdrawal address etc.? I can't do anything specific, but I'd say it's good anyway, to have that data available..

Hope your loss wasn't that big. :/

Edit: is your API access enabled? (Account - Settings - at the bottom)
Hi,

The coins were withdrawn to address 18RUHecChoueC4tspKyxyHtesGZ5DznQhd (https://blockchain.info/address/18RUHecChoueC4tspKyxyHtesGZ5DznQhd) and sent forth from there.

The hacker first logged in from IP 71.19.243.196 and then 12 minutes later from 209.21.67.218 and did the cleaning in 4 minutes. The IPs are most likely proxy'd as they appear to be quite far away from each other.

What makes this every weirder is that there's no sign of password changes in my account history although I had to retrieve my password via email as it didn't let me log in with my old password. My API access is not enabled.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Hawkix on June 20, 2013, 06:02:42 AM
Most likely the attacker had (HAS?) access to your e-mail account associated with BitStamp. He then performed password reset and obtained new password from your compromised e-mail account. Change your e-mail password immediately to something more strong.



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on June 20, 2013, 08:00:26 AM
That would in fact be the easiest way to "hack" the accounts.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: klabaki on June 20, 2013, 03:17:32 PM
If you modify the API anyway, could you also have a look at this?
@hazek, bitstamp team

Many thanks to you!!

I can see here, that you're not only having a look at it, but that you've already done it :-*


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Drawie on June 20, 2013, 04:13:15 PM
Most likely the attacker had (HAS?) access to your e-mail account associated with BitStamp. He then performed password reset and obtained new password from your compromised e-mail account. Change your e-mail password immediately to something more strong.


Thank you for the answer. It really seems like this is the case. Im currently trying to get my email account activity from microsoft on the day of the breach to find out if this really happened. Although my Bitstamp pw was rather strong, my email pw really sucked. ::)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dego on June 21, 2013, 10:40:59 AM
Hi there,

just trying to reach the Bitstamp guys through this forum.

The passwort reset dialog doesn't function at the moment. I always get an error message, after entering the email adress:

http://i.imgur.com/6XVM0ut.png


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on June 21, 2013, 01:40:29 PM
This error should be fixed now. Can you please try again and report back to us via support@bitstamp.net if the problem persists. Thank you.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on June 21, 2013, 04:33:58 PM
This error should be fixed now. Can you please try again and report back to us via support@bitstamp.net if the problem persists. Thank you.

How about fixing the scammy trading engine?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on June 24, 2013, 07:35:36 AM
Dear Bitstamp users,

Tuesday, June 25th is a state holiday in Slovenia. Bank deposits and withdrawals will be processed on Wednesday 26th.

Thank you for using our service!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitcoinmarketmaker on June 24, 2013, 09:58:15 AM
Dear Bitstamp users,

Tuesday, June 25th is a state holiday in Slovenia. Bank deposits and withdrawals will be processed on Wednesday 26th.

Thank you for using our service!

Thanks for letting us know in advance. I was not aware of this.

:)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: ag@th0s on June 28, 2013, 01:11:46 PM
Just a heads up that http://www.tranzfers.com (http://www.tranzfers.com) are no longer prepared to transfer money to Bitstamp.  I arranged a transfer yesterday which they'd received the funds for and marked as "paid to beneficiary" on their website , but they've just phoned me up to confirm that they won't be completing the transaction. One of their banking partners is Citibank so I guess it relates to that.  So, Transferwise first and now Transferz - any suggestions for the best way for a UK resident to move money to Bitstamp?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on June 29, 2013, 08:43:49 AM
SEPA :)
Although the Brits and the Europeans(Tempora ;) ) want the UK out of the EU, they are still bound by banking regulations.
If your bank tells you otherwise fucking sue them.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: thelandscape on June 29, 2013, 09:39:31 PM
I withdrew 5.27 BTC more than two days ago. The transaction is shown as "finished" but nothing has arrived. It´s also not on blockchain. The coins just disapeared.

Anyone else had this problem? I contacted support but they didn´t reply me for more than 24 hours now. Rate is still falling and i want my coins. Really annoying.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Bagpipe on June 30, 2013, 05:39:31 PM
The recent hacks were database-oriented, so I assume the attackers have an extensive knowledge of MySQL and similar...

But I am here to warn you, Bitstamp, to repair this horrible security faux pass -- you use for API access the same name and password as for the main login on the site. This is unacceptable, because if anyone gains an API login, he/she can then raid the account. The point of API access is to allow automated and/or remote trading, not doing account transfers! Look at btc-e for a better implementation.

Simply, API access needs to be a separate access name/password than that of the main account.

You could also allow the users to make separate API entry accounts and assign funds to these sub-accounts from your main account, so that you could, for example have 1000 USD in the main account and diverge 400$ into API_1 and 400$ into API_2. This way, each of the separate accesses can be managed individually. But even if you don't apply this improvement, changing the API access conditions and maybe including and external RSA key hardware for trade confirmations, and for main account access would be of great help! (For confirmation of bank and bitcoin transfers out of an account a simple "Trezor" external key dongle could be used, this is to cost 1BTC only, and an alternative is in development by another 'lab'.

Anyway, even if you used printed gridcards, like many banks do (postage is cheap these days, still), you would enhance account security by 1000x, because a physical piece of plastic with numbers on it, is way more secure than any data you transfer over the internet via third parties.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on June 30, 2013, 07:45:59 PM
The recent hacks were database-oriented, so I assume the attackers have an extensive knowledge of MySQL and similar...

But I am here to warn you, Bitstamp, to repair this horrible security faux pass -- you use for API access the same name and password as for the main login on the site. This is unacceptable, because if anyone gains an API login, he/she can then raid the account. The point of API access is to allow automated and/or remote trading, not doing account transfers! Look at btc-e for a better implementation.

Simply, API access needs to be a separate access name/password than that of the main account.

You could also allow the users to make separate API entry accounts and assign funds to these sub-accounts from your main account, so that you could, for example have 1000 USD in the main account and diverge 400$ into API_1 and 400$ into API_2. This way, each of the separate accesses can be managed individually. But even if you don't apply this improvement, changing the API access conditions and maybe including and external RSA key hardware for trade confirmations, and for main account access would be of great help! (For confirmation of bank and bitcoin transfers out of an account a simple "Trezor" external key dongle could be used, this is to cost 1BTC only, and an alternative is in development by another 'lab'.

Anyway, even if you used printed gridcards, like many banks do (postage is cheap these days, still), you would enhance account security by 1000x, because a physical piece of plastic with numbers on it, is way more secure than any data you transfer over the internet via third parties.

Don't bother. CSS is way more important than any of the serious issues, like scamming trading engine.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: RoadTrain on June 30, 2013, 08:39:09 PM
The recent hacks were database-oriented, so I assume the attackers have an extensive knowledge of MySQL and similar...

But I am here to warn you, Bitstamp, to repair this horrible security faux pass -- you use for API access the same name and password as for the main login on the site. This is unacceptable, because if anyone gains an API login, he/she can then raid the account. The point of API access is to allow automated and/or remote trading, not doing account transfers! Look at btc-e for a better implementation.

Simply, API access needs to be a separate access name/password than that of the main account.

You could also allow the users to make separate API entry accounts and assign funds to these sub-accounts from your main account, so that you could, for example have 1000 USD in the main account and diverge 400$ into API_1 and 400$ into API_2. This way, each of the separate accesses can be managed individually. But even if you don't apply this improvement, changing the API access conditions and maybe including and external RSA key hardware for trade confirmations, and for main account access would be of great help! (For confirmation of bank and bitcoin transfers out of an account a simple "Trezor" external key dongle could be used, this is to cost 1BTC only, and an alternative is in development by another 'lab'.

Anyway, even if you used printed gridcards, like many banks do (postage is cheap these days, still), you would enhance account security by 1000x, because a physical piece of plastic with numbers on it, is way more secure than any data you transfer over the internet via third parties.

Don't bother. CSS is way more important than any of the serious issues, like scamming trading engine.
How does the current engine scam you?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on June 30, 2013, 08:43:55 PM
How does the current engine scam you?

In about 5 different ways. (https://bitcointalk.org/index.php?topic=225405.msg2372277#msg2372277)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on June 30, 2013, 08:48:14 PM
LOL, u guys must have some serious beef. :D


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: RoadTrain on June 30, 2013, 09:03:16 PM
How does the current engine scam you?

In about 5 different ways. (https://bitcointalk.org/index.php?topic=225405.msg2372277#msg2372277)
Huh, didn't know about it.
If I were to write a trading engine I'd certainly use fixed-point arithmetic and at least five decimal places to make it as precise and transparent as possible.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lucif on June 30, 2013, 11:42:12 PM
Fuck yeah, money math precision is an ass pain of all financial amateurs running bitcoin services. Looks like only gox using int64 for internal money calculations. All others use some shitty rounding or floating point math.

Of course, this is pennies and I don't care. But small or daily traders should.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: klabaki on July 01, 2013, 12:53:54 AM
Fuck yeah, money math precision is an ass pain of all financial amateurs running bitcoin services. Looks like only gox using int64 for internal money calculations. All others use some shitty rounding or floating point math.

Of course, this is pennies and I don't care. But small or daily traders should.
Bitstamp uses fixed-point arithmetics, just like they ought to do. The orders are executed with the precise BTC amount that they were posted for. The transaction's USD amount is calculated as BTC amount times price, rounded like the following:
  • x.499999.... rounds down to x
  • x.50000....1 rounds up to x+1
  • exactly x.5 triggers a randomness, rounding to x or x+1 with a 50/50 chance.
Seems fair to me.

The fee is calculated as USD amount times your personal fee rate, the result is rounded up, minimum 0.01 USD. I think this is what kakobrekla is complaining about.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: RoadTrain on July 02, 2013, 01:22:43 AM
Fuck yeah, money math precision is an ass pain of all financial amateurs running bitcoin services. Looks like only gox using int64 for internal money calculations. All others use some shitty rounding or floating point math.

Of course, this is pennies and I don't care. But small or daily traders should.
Bitstamp uses fixed-point arithmetics, just like they ought to do. The orders are executed with the precise BTC amount that they were posted for. The transaction's USD amount is calculated as BTC amount times price, rounded like the following:
  • x.499999.... rounds down to x
  • x.50000....1 rounds up to x+1
  • exactly x.5 triggers a randomness, rounding to x or x+1 with a 50/50 chance.
Seems fair to me.

The fee is calculated as USD amount times your personal fee rate, the result is rounded up, minimum 0.01 USD. I think this is what kakobrekla is complaining about.
Where did you find this information?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: klabaki on July 02, 2013, 01:47:37 AM
Fuck yeah, money math precision is an ass pain of all financial amateurs running bitcoin services. Looks like only gox using int64 for internal money calculations. All others use some shitty rounding or floating point math.

Of course, this is pennies and I don't care. But small or daily traders should.
Bitstamp uses fixed-point arithmetics, just like they ought to do. The orders are executed with the precise BTC amount that they were posted for. The transaction's USD amount is calculated as BTC amount times price, rounded like the following:
  • x.499999.... rounds down to x
  • x.50000....1 rounds up to x+1
  • exactly x.5 triggers a randomness, rounding to x or x+1 with a 50/50 chance.
Seems fair to me.

The fee is calculated as USD amount times your personal fee rate, the result is rounded up, minimum 0.01 USD. I think this is what kakobrekla is complaining about.
Where did you find this information?
In my transaction history.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Pompobit on July 02, 2013, 06:57:52 PM
what's the point to use google authenticator if using the trading API anyone that steals my username and password can empty my account?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: klabaki on July 02, 2013, 07:02:49 PM
what's the point to use google authenticator if using the trading API anyone that steals my username and password can empty my account?
If I remember that correctly, I had to enable API access in my account settings before I could start using the API.

So it's disabled by default, i.e. only API traders will have it enabled, and those should know what they are doing.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: maco on July 02, 2013, 09:37:52 PM
5th transaction with BITSTAMP and still happy.

I love the security feature which requires (EMAIL CONFIRMATION) during transaction.  This is a great security feature/mechanism just in case...


Question for Bitstamp:
How often does this email confirmation occur? or is it when I am not doing too many transactions
when email confirmations kick in? or is it random? what is the going rate for email confirms.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: juhakall on July 02, 2013, 09:41:12 PM
5th transaction with BITSTAMP and still happy.

I love the security feature which requires (EMAIL CONFIRMATION) during transaction.  This is a great security feature/mechanism just in case...


Question for Bitstamp:
How often does this email confirmation occur? or is it when I am not doing too many transactions
when email confirmations kick in? or is it random? what is the going rate for email confirms.

Unless I'm mistaken, confirmation emails are only sent when you withdraw USD or BTC. That should deter most attackers, since they can't directly steal anything if they have access to the account.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on July 02, 2013, 10:11:43 PM
5th transaction with BITSTAMP and still happy.

I love the security feature which requires (EMAIL CONFIRMATION) during transaction.  This is a great security feature/mechanism just in case...


Question for Bitstamp:
How often does this email confirmation occur? or is it when I am not doing too many transactions
when email confirmations kick in? or is it random? what is the going rate for email confirms.

Unless I'm mistaken, confirmation emails are only sent when you withdraw USD or BTC. That should deter most attackers, since they can't directly steal anything if they have access to the account.

Correct, if the featured is activate on an account (it is on by default) then all USD or BTC withdrawals and API key activation require email confirmation.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: maco on July 03, 2013, 01:34:08 AM
Yes, during withdraws. Okay perfect! Thanks for your response.

5th transaction with BITSTAMP and still happy.

I love the security feature which requires (EMAIL CONFIRMATION) during transaction.  This is a great security feature/mechanism just in case...


Question for Bitstamp:
How often does this email confirmation occur? or is it when I am not doing too many transactions
when email confirmations kick in? or is it random? what is the going rate for email confirms.

Unless I'm mistaken, confirmation emails are only sent when you withdraw USD or BTC. That should deter most attackers, since they can't directly steal anything if they have access to the account.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: maco on July 03, 2013, 01:35:37 AM
Okay Thanks for the info on that, hazek.

I just wanted to get that cleared up to make sure myself and others know its in our best interest.
I actually think this is very important just in case. Good work on this feature.

And keep up the good work in the value you offer here to the community!


5th transaction with BITSTAMP and still happy.

I love the security feature which requires (EMAIL CONFIRMATION) during transaction.  This is a great security feature/mechanism just in case...


Question for Bitstamp:
How often does this email confirmation occur? or is it when I am not doing too many transactions
when email confirmations kick in? or is it random? what is the going rate for email confirms.

Unless I'm mistaken, confirmation emails are only sent when you withdraw USD or BTC. That should deter most attackers, since they can't directly steal anything if they have access to the account.

Correct, if the featured is activate on an account (it is on by default) then all USD or BTC withdrawals and API key activation require email confirmation.



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on July 03, 2013, 08:11:23 AM
While it's not new, if at all possible please also make sure to use the two factor authentication security feature with the email confirmation security feature for the most possible security for your account. You can download a guide how to set it up here: https://www.bitstamp.net/s/documents/bitstamp_2_factor_authentication_guide.pdf


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Spaceman_Spiff on July 03, 2013, 06:22:14 PM
Sorry if this is mentioned elsewhere, but I couldn't find it on the site: Are there any fees for converting USD to EUR during withdrawal or deposit?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on July 03, 2013, 06:30:32 PM
Only the banks exchange fees:
http://www.unicreditbank.si/tecajna_lista/?t=1&id_menu=&language=ENG

What i was wondering for qquite some time:
Bitstamp is a majotr player in Europe, why not offer a EUR exchange???
There are already plans for other Exchanges to focus more on EU customers.
Why is this not implemented, which doesnt take a genius to copy and you guys are loosing money daily.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: IG0BR0KE on July 03, 2013, 06:36:11 PM
sry if the question have already been posed but i would like to know how many days it takes to get his account verified on bitstamp? thank for your answer.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on July 03, 2013, 06:38:42 PM
Sorry if this is mentioned elsewhere, but I couldn't find it on the site: Are there any fees for converting USD to EUR during withdrawal or deposit?

There are no fees, the funds get converted automatically by our bank's daily exchange rate spreads which you can examine here: http://www.unicreditbank.si/tecajna_lista/?t=1&id_menu=&language=ENG


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on July 03, 2013, 06:48:29 PM
sry if the question have already been posed but i would like to know how many days it takes to get his account verified on bitstamp? thank for your answer.

It's usually the same or the next day.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dexX7 on July 04, 2013, 02:35:17 PM
I am very sad about the API change. Skip, offset? And limited to a max request of 100 trades?

Tell me, how do I fetch "all trades since 1st june" now? Iterate over and over again with a limit of 100 results and proceed with a smallish offset like 60 to avoid missing new trades, because there is no relation between offset and anything else?

The old fetch wasn't optimal, but this is dissatisfying and will create way more requests and an even bigger overhead. Suggestion: from, since time or TID.

And please create a newsletter for developers or publish a PSA for further changes.

Edit: limit and offset isn't even working.

https://www.bitstamp.net/api/transactions/?offset=1500&limit=10


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: juhakall on July 04, 2013, 02:54:01 PM
I am very sad about the API change. Skip, offset? And limited to a max request of 100 trades?

Tell me, how do I fetch "all trades since 1st june" now? Iterate over and over again with a limit of 100 results and proceed with a smallish offset like 60 to avoid missing new trades, because there is no relation between offset and anything else?

The old fetch wasn't optimal, but this is dissatisfying and will create way more requests and an even bigger overhead. Suggestion: from, since time or TID.

And please create a newsletter for developers or publish a PSA for further changes.

Edit: limit and offset isn't even working.

https://www.bitstamp.net/api/transactions/?offset=1500&limit=10

Quote from: God
Kids with css skills learning entrepreneurship on your teeth.

You're welcome, kakobrekla.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: klabaki on July 04, 2013, 03:46:38 PM
Looks like I have to do some coding again :-\ (I am lazy.)

But we can all admit that the old API wasn't optimal either, was it?

The problem with the new API is that "offset" is counted from the latest transaction backward, while you can't know what the latest transaction is, as you haven't queried it, yet.

Edit: limit and offset isn't even working.

https://www.bitstamp.net/api/transactions/?offset=1500&limit=10
I haven't tried it yet, but maybe it works using POST parameters? The server used to be very distinctive about GET and POST parameters.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dexX7 on July 04, 2013, 04:09:35 PM
I haven't tried it yet, but maybe it works using POST parameters? The server used to be very distinctive about GET and POST parameters.

+1

POST instead of GET did the trick. Limit = 300000 works very fine, higher numbers will probably too. Thanks! ;)

The problem with the new API is that "offset" is counted from the latest transaction backward, while you can't know what the latest transaction is, as you haven't queried it, yet.

Very accurate.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: xchrix on July 05, 2013, 08:20:28 AM
bitstamp charts are now on www.cryptocoincharts.info
is there an easy way to get ALL transactions trough the API?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Seth Otterstad on July 05, 2013, 06:09:29 PM
Sorry if this is mentioned elsewhere, but I couldn't find it on the site: Are there any fees for converting USD to EUR during withdrawal or deposit?

There are no fees, the funds get converted automatically by our bank's daily exchange rate spreads which you can examine here: http://www.unicreditbank.si/tecajna_lista/?t=1&id_menu=&language=ENG

It looks like the conversion fee is about .5% each way for major currency pairs.  I think you guys should promote the heck out of this, because no one even realizes that mtgox lists their order at 2.5% less in markets other than the currency that their account is in, which completely rapes everyone with a non-USD account.  It is usually much better to convert funds to USD.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on July 05, 2013, 11:05:05 PM
http://shrani.si/f/1M/XZ/3Q9d0X30/bitstamplol.png

Bitstamp trading engine at its finest. Disgusting.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on July 05, 2013, 11:09:46 PM
Wait, wasnt thw minium fee 15$?

I would cancel my order and payout somewhere fairer-


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: maco on July 06, 2013, 12:34:14 AM
In terms of what type of transaction? Did you commit a paypal transaction?

Wait, wasnt thw minium fee 15$?

I would cancel my order and payout somewhere fairer-


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: klabaki on July 06, 2013, 12:43:04 AM
http://shrani.si/f/1M/XZ/3Q9d0X30/bitstamplol.png

Bitstamp trading engine at its finest. Disgusting.
So, you paid a fee of 0.32 USD, although you should have paid only 0.31 USD.

How do other exchanges solve this problem?

I think it would be a possible solution to increase the number of decimal places on the USD side of the transactions.
The logic of fixed-point arithmetics tells that if you have 8 decimal places for the BTC amount, and 2 decimal places for the price, then you need to have 8 + 2 = 10 decimal places for the USD amount in order to get a lossless calculation.
But how can you explain the average user that you can trade 0.0000000001 USD just fine, while you cannot cash it out?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on July 06, 2013, 12:47:27 AM
Just a reminder for everybody: "International withdrawals will be charged with 0.09% fee, minimum fee is $15.00."
If they didnt slap u with that 15$ that has been extremely fair by them.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on July 06, 2013, 01:13:10 AM
http://shrani.si/f/1M/XZ/3Q9d0X30/bitstamplol.png

Bitstamp trading engine at its finest. Disgusting.
So, you paid a fee of 0.32 USD, although you should have paid only 0.31 USD.


In other words, they took 200 satoshi and charged 0.01 USD for taking it. Nowhere does it say it was me though.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on July 06, 2013, 01:17:14 AM
Oh fuck, i thought you were complaining about a withdrawal.
Clearly i was off the whole time. :/


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dexX7 on July 06, 2013, 03:03:09 PM
Noticed something similar some days ago where I had a total USD amount of -$0.06. I have USD on my account, but 100 % in open orders. It was $0.00 yesterday as intended and shouldn't be negative.

http://i.imgur.com/F69kZMN.png

Edit: ahh ... never mind. My fee level changed and so did the final price of my open orders.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Bagpipe on July 07, 2013, 04:06:24 PM
what's the point to use google authenticator if using the trading API anyone that steals my username and password can empty my account?
If I remember that correctly, I had to enable API access in my account settings before I could start using the API.

So it's disabled by default, i.e. only API traders will have it enabled, and those should know what they are doing.
If I remember correctly, hosting a trade bot on a rented server introduces this unnecessary vulnerability.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Bagpipe on July 07, 2013, 04:23:45 PM
5th transaction with BITSTAMP and still happy.
I love the security feature which requires (EMAIL CONFIRMATION) during transaction.  This is a great security feature/mechanism just in case...
Well, apart of informing the government of your country, your ISP, several independent ISP vendors, the government of the USA, China and your national government and several independent hackers of your financial affairs, it is a nice feature to have.
Especially when it allowed the hackers to steal coins from bitcoin.cz accounts and others.

Oh, there is two-step authentication via third party named Google-spy-know-all, if you are comfortable with it. Ownership of Google-controlled Android phone is mandatory. Your e-mail, phone calls will be recorded and the data shared with the US government as a precaution, should you mean any trouble to them.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Bigdaddyaz on July 07, 2013, 09:01:57 PM
5th transaction with BITSTAMP and still happy.
I love the security feature which requires (EMAIL CONFIRMATION) during transaction.  This is a great security feature/mechanism just in case...
Well, apart of informing the government of your country, your ISP, several independent ISP vendors, the government of the USA, China and your national government and several independent hackers of your financial affairs, it is a nice feature to have.
Especially when it allowed the hackers to steal coins from bitcoin.cz accounts and others.

Oh, there is two-step authentication via third party named Google-spy-know-all, if you are comfortable with it. Ownership of Google-controlled Android phone is mandatory. Your e-mail, phone calls will be recorded and the data shared with the US government as a precaution, should you mean any trouble to them.

Minor point, I know, but I don't think an Android phone is mandatory. Google Auth has iOS app for iPad & iPhone for example.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: juhakall on July 07, 2013, 09:08:07 PM
5th transaction with BITSTAMP and still happy.
I love the security feature which requires (EMAIL CONFIRMATION) during transaction.  This is a great security feature/mechanism just in case...
Well, apart of informing the government of your country, your ISP, several independent ISP vendors, the government of the USA, China and your national government and several independent hackers of your financial affairs, it is a nice feature to have.
Especially when it allowed the hackers to steal coins from bitcoin.cz accounts and others.

Oh, there is two-step authentication via third party named Google-spy-know-all, if you are comfortable with it. Ownership of Google-controlled Android phone is mandatory. Your e-mail, phone calls will be recorded and the data shared with the US government as a precaution, should you mean any trouble to them.

Minor point, I know, but I don't think an Android phone is mandatory. Google Auth has iOS app for iPad & iPhone for example.

Also, contrary to what many people seem to believe, Google Authenticator requires no communication with Google. The device that carries your codes could even be offline, if you can keep it's clock synchronized accurately enough.

If you don't trust Google Authenticator (which by design has no reason to communicate with Google), the algorithm it uses is completely open and you can implement it yourself. But I think someone would have already noticed if the application was secretly doing network communications, when it has no reason to do so.

It's true that some sites offering 2FA use the QR code drawing service of Google, and that really doesn't help in making people understand how the system works. Since in that case the code IS coming from Google, it's only natural that people assume Google is somehow unavoidably involved in the 2FA process, no matter how it's implemented. Obviously the proper way is that sites draw the QR codes themselves, instead of using an external service and leaking codes in the process.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dexX7 on July 08, 2013, 01:53:16 PM
API access for https://www.bitstamp.net/api/transactions/ has changed again. POST doesn't work anymore, but GET does, like proposed in the documentation (https://www.bitstamp.net/api/).


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: w8ks6 on July 08, 2013, 05:18:18 PM
@Nejc Kodric Please announce well in advance when you will be forced to comply with the US regulations, and require all kinds of verification even to withdraw BTC, the way gox was. I want to be able to leave Bitstamp before that hassle starts. Thanks.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on July 08, 2013, 06:03:05 PM
Why should they have to comply with US regulations?
They are in the EU, their bank is in the EU and the EU has no problems with BTC.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: maco on July 08, 2013, 09:38:15 PM
Noticed something similar some days ago where I had a total USD amount of -$0.06. I have USD on my account, but 100 % in open orders. It was $0.00 yesterday as intended and shouldn't be negative.

http://i.imgur.com/F69kZMN.png

Edit: ahh ... never mind. My fee level changed and so did the final price of my open orders.

haha I was wondering... like hm? all good now I suppose.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lucif on July 15, 2013, 04:17:13 PM
Security improvement proposal: destroy user session on ip change. Current implementation allows to stay logged in even on ip change.

This may allow to steal user cookie and use it to login to bitstamp.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on July 15, 2013, 04:22:47 PM
the EU has no problems with BTC.
I wouldn't go that far.
Germany the frontrunner in European legislation made profits from Bitcoins tax free for one.
And anyway you look at it, Europe is much more liberal than the NSA...ehhmm...USA.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: foo on July 16, 2013, 12:23:47 AM
Please add Google Authenticator for withdrawal 2FA. I do not want to use email.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: solex on July 16, 2013, 01:01:30 AM
Please add Google Authenticator for withdrawal 2FA. I do not want to use email.

Or Yubikey, if you can. Thanks!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: wanderer79 on July 16, 2013, 09:43:44 AM
Hi, I would like to ask, how long it takes to get funds from Bitstamp into my SEPA bank account?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitcoinmarketmaker on July 16, 2013, 11:45:23 AM
Hi, I would like to ask, how long it takes to get funds from Bitstamp into my SEPA bank account?

The SEPA transfers that I did with Bitstamp were processed and deposited in my account within 48 hours.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: de_xt on July 17, 2013, 01:05:36 PM
On Monday I sent funds to my Bitstamp accound using a SEPA transfer and they got credited the next day!

Well done Bitstamp, from a pleased customer ;)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: juhakall on July 19, 2013, 04:51:27 AM
Earlier this year, I started getting site down messages on Bitstamp, and noticed that I was always the only one having that issue. Every time, the site started working again after I waited an hour or so without trying to connect. That started happening right after Bitstamp had some maintenance downtime. Finally I thought I fixed it for good by increasing the timeout value of established TCP connections on my router. The default was very low compared to usual settings, 300-600 seconds I think, and I increased it to 7200.

Today I got that problem again for the first time in many months. Just like the first time, I can still access all other websites normally, but Bitstamp is down for me. After remembering how I 'fixed' that last time, I doubled the timeout value again on my router. I expect that Bitstamp will start working for me again after a few hours, just like the problem always temporarily resolved itself earlier.

What I'm wondering is if this could be an issue on Bitstamp's or CloudFront's end, since I've never had any problems like this with other websites. I even tried using multiple computers behind my router, both Windows & Linux, but Bitstamp appears to be down for all of them. I realize that the router (Asus RT-N56U) is rather cheap, and even the increased timeout value of 7200 is quite low compared to the default value of 432000 on Linux. Many consumer routers use low values to save memory.

It could've actually been pure coincidence that increasing the timeout value helped the first time, it's hard to see how that could've been the cause. This time I tried to check what's happening with Wireshark, and the error I see is "TCP PREVIOUS SEGMENT LOST", which seems to point to a MTU problem, or some other very odd type of packet loss. I'll have to try another router if this persists now.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on July 19, 2013, 05:18:40 AM
Got my SEPA credited to Bitinstant in under 2h yesterday. :o
I guess because my new bank is UniCredit Group, too.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: darkfriend77 on July 23, 2013, 02:48:38 PM
... grmpf ... i got a withdrawl ... BTC ...
and it's marked as finished ...
and the BTC aren't accounted on the adresse ...
2 tickets nothing ...
waiting since 2 hours.

amount: 11 BTC

normal? How long should that take usually?



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dexX7 on July 23, 2013, 04:16:51 PM
... grmpf ... i got a withdrawl ... BTC ...
and it's marked as finished ...
and the BTC aren't accounted on the adresse ...
2 tickets nothing ...
waiting since 2 hours.

amount: 11 BTC

normal? How long should that take usually?

Which address/tx?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: darkfriend77 on July 23, 2013, 05:07:41 PM
... grmpf ... i got a withdrawl ... BTC ...
and it's marked as finished ...
and the BTC aren't accounted on the adresse ...
2 tickets nothing ...
waiting since 2 hours.

amount: 11 BTC

normal? How long should that take usually?

Which address/tx?

it's done it took about 2 hours ... fine :-)

one thing that i haven't understood till now are the fees ....

I sent 1000 USD from my USD bank account to Bitstamp ... no SEPA ...
I get this accounted ... on Bitstamp ...

Quote
Your deposit has been confirmed. We have added $982.50 to your Bitstamp account.

Transaction data:
USD 982.50
**********
******
******
Fee: $15.00
EUR/USD exchange rate: 1.3144

And on the account i get 967.98$

I don't undestand ... wtf I got exchange Rate? I sent USD!

According to

Quote
Minimum international deposit amount is $50. International bank transfer deposits carry 0.1% deposit fee on our side (minimum fee = $15) and take 2 - 5 business days to credit. All other currencies will be converted to USD, free of charge.

i should get ... 985$ accounted

my bank fees where added to the 1000$ it was cleared on my side with 1004.27$ ....

can somebody bring some light into the dark?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on July 23, 2013, 05:41:25 PM
darkfriend77, please contact support and we will look into your issue.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: darkfriend77 on July 23, 2013, 05:44:56 PM
darkfriend77, please contact support and we will look into your issue.

i did ... TICKET #8689 (4 HOURS, 13 MINUTES)

answer was

Quote
We have instructed our system administrator to look into your case and resolve it accordingly.
  (3 HOURS, 40 MINUTES)


 ;)





Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on July 24, 2013, 08:39:28 AM
Apologies for the delay.

Your ticket was now addressed.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: darkfriend77 on July 24, 2013, 09:20:15 AM
thank you for the support ... good service  ;D


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: jackthebeanstalk on July 24, 2013, 09:22:59 AM
I have tried Bitstamp, the interface is good and simple but the verification can take up to sometime.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: xempew on August 05, 2013, 07:07:51 PM
Are USD withdrawals from Bitstamp to Bank of America working?

There seem to be some rumors floating around (on IRC at least) that Bank of America is blocking USD wires that are coming from Bitstamp.

Any BofA/bitstamp users out there that might be able to set the record straight?

Thanks.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: smoothie on August 06, 2013, 12:08:28 PM
Are USD withdrawals from Bitstamp to Bank of America working?

There seem to be some rumors floating around (on IRC at least) that Bank of America is blocking USD wires that are coming from Bitstamp.

Any BofA/bitstamp users out there that might be able to set the record straight?

Thanks.

USD withdrawals to my U.S. bank have been working like a charm.

No issues.

A+ rating from me.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on August 09, 2013, 08:07:39 AM
Dear Bitstamp users,

Thursday, August 15th is a public holiday (http://en.wikipedia.org/wiki/Public_holidays_in_Slovenia) in Slovenia. Bank deposits and withdrawals will be processed on Friday 16th.

Thank you for using our service.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on August 09, 2013, 03:14:42 PM
What does the status say?
And what does blockchain tell you?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Wassupia on August 13, 2013, 10:14:27 AM
wtf does this mean? buying 1 btc at a price of 95.5$ costs me 135.95$? Same for selling...
I have a few hundreds in my account.
What is this, am I missing something here or attemp to steal?
http://i.imgur.com/3il1zJk.jpg
direct order:
http://i.imgur.com/6WxqI4l.jpg


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on August 13, 2013, 11:57:59 AM
wtf does this mean? buying 1 btc at a price of 95.5$ costs me 135.95$? Same for selling...
I have a few hundreds in my account.
What is this, am I missing something here or attemp to steal?

Thank you for reporting this display bug to us. We are already aware of it and it's on our to-do list to be fixed. We would ask you kindly to please use the English UI until we do.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on August 13, 2013, 12:18:52 PM
Yes, FIX the CSS as its the priority and not the fucking trade engine.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: PrintMule on August 14, 2013, 11:23:09 AM
Yes, FIX the CSS as its the priority and not the fucking trade engine.

It's sure is easier and faster, no?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Flaff on August 15, 2013, 10:17:05 AM
What is this, am I missing something here or attemp to steal?

It's an easy-to-fix javascript bug that has been there for months.
I don't understand why they didn't fix it though. It makes the site feel insecure.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: OooOMan on August 16, 2013, 08:14:59 PM
Why is it so very different between course of trading on Bitstamp and through Ripple web client.
For 10 USD, I will get only 1033 XRP on Bitstamp.
If I buy XRP, through Ripple, and as an issuer using bitstamp.net, it will cost more for less (For 10 USD, I get 2500 XRP).
?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on August 21, 2013, 09:53:11 AM
A youtube Introduction to Bitcoin and Bitstamp (http://www.youtube.com/watch?v=TGsBq0_kX84).


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: jdebunt on August 21, 2013, 12:08:59 PM
i'm always using bitstamp for selling my BTC for a SEPA transfer, fast & excellent service :)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on August 21, 2013, 03:43:42 PM
A youtube Introduction to Bitcoin and Bitstamp (http://www.youtube.com/watch?v=TGsBq0_kX84).

Shall we fix the trading engine? Nah, lets rather make a video how cool we really are.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Gimmoroy on August 24, 2013, 11:38:23 PM
I'm trying to move my trading bot from mtGox to Bitstamp, but I don't see any word about instant orders ( my bot really need them) in API docs yet. Is instant orders possible at all with Bitstamp API? 


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: mprep on August 25, 2013, 07:10:25 PM
Does withdrawing fiat currency (after selling bitcoins) through a SEPA wire require ID verification? Because I don't feel comfortable giving away my ID.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: joesmoe2012 on August 25, 2013, 07:10:55 PM
Does withdrawing fiat currency (after selling bitcoins) through a SEPA wire require ID verification? Because I don't feel comfortable giving away my ID.

I believe that it does.



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: mprep on August 25, 2013, 07:16:03 PM
Does withdrawing fiat currency (after selling bitcoins) through a SEPA wire require ID verification? Because I don't feel comfortable giving away my ID.

I believe that it does.


Could any of the staff confirm or deny it?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: juhakall on August 26, 2013, 11:19:36 AM
Does withdrawing fiat currency (after selling bitcoins) through a SEPA wire require ID verification? Because I don't feel comfortable giving away my ID.

I believe that it does.


Could any of the staff confirm or deny it?

From the verify page:

Quote
There are no transfer limits or trade limits for "verified" Bitstamp users. In the event that you would like to remove the 1000€ first time deposit limit on your unverified account or the 10,000€ deposit limit for any future deposits and/or withdrawals, verification is necessary.

I've successfully done withdraws of less than 10k€ without verification. That limit could be cumulative, my withdraws don't add up to 10k€.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: GodHatesFigs on August 26, 2013, 04:32:07 PM
It seems my UK bank (Lloyds TSB) - want to charge me Ł19 to send money via SEPA to BitStamp. I was under the impression that it should be free to send funds - can any UK user comment?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on August 26, 2013, 04:36:55 PM
Thats a common misconception. It must cost the same as an inland transfer but only in countries that have adopted the Euro.
Congrats on the pound. ;)
Nonetheless more banks adopt it, because from 2014 on they will be forced to(if the Euro still exists ofc).


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: GodHatesFigs on August 26, 2013, 05:38:12 PM
Sigh, I guess I'll stick to localbitcoins then


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: TheFootMan on August 27, 2013, 02:59:23 PM
How long does it take usually before deposits are credited to the Bitstamp account in the Euro Zone?

What are the withdrawal limits of unverified users pr. time unit, is this also applyable to bitcoin withdrawals?

How long time does it take to become verified, and what are the steps involved?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Joe200 on August 27, 2013, 07:29:46 PM
What's the best way to deposit money from an American bank? My bank does not seem to do international wires.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: solex on August 31, 2013, 08:39:09 AM
I really appreciate the good work Bitstamp is doing but this trading without option of stop loss order is unacceptable! For some people Bitcoin is their first and only commodity they're invested in, the risk of losing their investment overnight is actually what stops them from believing in this new currency and eventually makes the market so volatile. Offering stop loss order would bring a lot of clarity and stability to the exchange and overall Bitcoin value. Please, get your best and brightest working on it.

For a kick off, stop loss orders are most useful for leveraged investments like futures, options, CFDs, spread bets.

Secondly, you can't go short on Bitstamp, so the only panic exit you can take is to sell when the market is falling. Well, at 1:1 if you can't afford to take a (probably temporary) loss on your BTC investment then DON'T BUY in the first place.

BTC is the strongest currency in the world. If you are going to panic while owning some - then stay out and watch. Meanwhile your fiat is being eroded in real-terms. That is the real risk.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Loozik on September 02, 2013, 01:00:29 AM
Is it mandatory for Bitstamp customers living in the SEPA zone to send EUR to Bitstamp via SEPA (and then have their Euros converted into dollars at Unicredit Bank's ''extremely competitive'' rates)

OR

are they free to choose to wire USD funds (not EUR) using international money transfer (and not experience the ''benefits'' of being converted)?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Buster on September 03, 2013, 10:25:56 AM
Is it mandatory for Bitstamp customers living in the SEPA zone to send EUR to Bitstamp via SEPA
Not mandatory.

Quote
are they free to choose to wire USD funds (not EUR) using international money transfer?
Yes, with a 0.1% deposit fee (minimum $15).


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Loozik on September 03, 2013, 12:10:29 PM
are they free to choose to wire USD funds (not EUR) using international money transfer?
Yes, with a 0.1% deposit fee (minimum $15).

Thanks. By saying a 'deposit fee' you mean a 'transfer fee' or a fee for storing / depositing funds at Bitstamp's bank? If the latter, do you also pay a fee for storing / depositing EUR at Bitstamp's bank?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on September 03, 2013, 12:24:37 PM
Thats a fee for accepting USD and no there is no deposit fee for EUR.

This is all a bit strange at Bitstamp.
They should finally start trading in EUR, which would eliminate all the strange conversion fees.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Loozik on September 03, 2013, 12:53:49 PM
Thats a fee for accepting USD and no there is no deposit fee for EUR.

This is all a bit strange at Bitstamp.
They should finally start trading in EUR, which would eliminate all the strange conversion fees.


1. I have a problem with the exchange rate of their bank: http://www.unicreditbank.si/tecajna_lista/?t=1&id_menu=&language=ENG The spread as of today is 108 pips. This looks like a standard exchange rate for an average small and medium enterprise that has one small transaction per month. This is a robbery - the spread on your MT4 at the most shitty bucket shop is 5 pips. My spread is 0.5 pip for EURUSD.

2. I suspect Bitstamp gets much better rates from their bank given Bitstamp's scale of operations. Besides their bank is a member of CLS. The real spread for Bitstamp and their clients should be below 5 pips.

3. The fee for accepting funds - WTF? When you trade via Interactive Brokers (or other retail brokers) or all institutional brokers in fiat economy you get paid interest on your unused funds! It is unheard of to be charged for depositing money!

4. If Bitstamp wants to earn money, they should charge more for their exchange fees, not use the cheap banking tricks.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on September 04, 2013, 08:06:47 PM
Thats a fee for accepting USD and no there is no deposit fee for EUR.

This is all a bit strange at Bitstamp.
They should finally start trading in EUR, which would eliminate all the strange conversion fees.


1. I have a problem with the exchange rate of their bank: http://www.unicreditbank.si/tecajna_lista/?t=1&id_menu=&language=ENG The spread as of today is 108 pips. This looks like a standard exchange rate for an average small and medium enterprise that has one small transaction per month. This is a robbery - the spread on your MT4 at the most shitty bucket shop is 5 pips. My spread is 0.5 pip for EURUSD.

2. I suspect Bitstamp gets much better rates from their bank given Bitstamp's scale of operations. Besides their bank is a member of CLS. The real spread for Bitstamp and their clients should be below 5 pips.

3. The fee for accepting funds - WTF? When you trade via Interactive Brokers (or other retail brokers) or all institutional brokers in fiat economy you get paid interest on your unused funds! It is unheard of to be charged for depositing money!

4. If Bitstamp wants to earn money, they should charge more for their exchange fees, not use the cheap banking tricks.


Nah, just change up the CSS a bit, that will do.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Loozik on September 05, 2013, 12:23:30 AM
Nah, just change up the CSS a bit, that will do.

CSS meaning Cascading Style Sheet, Customer Service System, Combat Support System, yet something else?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on September 05, 2013, 04:45:06 AM
Careless Support System


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on September 05, 2013, 11:19:33 AM
Nah, just change up the CSS a bit, that will do.

CSS meaning Cascading Style Sheet, Customer Service System, Combat Support System, yet something else?


The first. Bitstamp guys:
http://inspectelement.com/wp-content/uploads/2013/03/Q3cUg29.gif





Careless Support System

lolz


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Buster on September 05, 2013, 05:17:16 PM
Bitstamp:

Any plans on adding Yubikey support for two factor auth?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: w8ks6 on September 05, 2013, 05:47:35 PM
@Nejc Kodric Please announce well in advance when you will be forced to comply with the US regulations, and require all kinds of verification even to withdraw BTC, the way gox was. I want to be able to leave Bitstamp before that hassle starts. Thanks.
Thank you for the advanced warning! Will withdraw all funds before that verification mess starts. It was nice on Bitstamp, while we were free of the Big Brother.  :)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on September 05, 2013, 05:59:29 PM
And again what do Nazi US regulations got to do with a company based in Slovenia with a bank based there aswell?

Edit: And please no Google spy support or special hardware please.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on September 05, 2013, 06:02:33 PM
Its hard to forget that, but that had nothing to do with US regulations.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: w8ks6 on September 05, 2013, 07:06:53 PM
And again what do Nazi US regulations got to do with a company based in Slovenia with a bank based there aswell?
It has everything to do with US regulations, because Bitstamp deals in USD, and has many US customers. It would have to drop all of them, if it were to decide not to submit to Big-Brother Central regulations.

Secondly, if you look at the Bitstamp TOS, you won't see Slovenia mentioned. You will see that they are subject to UK England laws under Regulation and Jurisdiction sections.

Furthermore, it says that "The Services we provide are currently unregulated within the UK." So, if they have no regulatory pressure in the UK, they would not have announced verification right after the Bitcoin Foundation meeting with the Washington regulatory cabal.

And please, no nonsense about how that was just a coincidence.  ::)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on September 10, 2013, 05:12:39 PM
Buying Bitcoins was never made easier for South America! If you live in Brazil, Chile, Mexico, Peru or Uruguay; then you can take advantage of Astropay's special offer!

Make immediate deposits to Bitstamp using your local currency while paying only 2.5% commission. This special discount will only be available for the next 30 days!   


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: S3052 on September 10, 2013, 07:00:26 PM
does anyone have a source for bitstamp charts and orderbooks? the one on bitcoincharts.com does not work anymore


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on September 10, 2013, 07:31:56 PM
does anyone have a source for bitstamp charts and orderbooks? the one on bitcoincharts.com does not work anymore

Not while CSS needs fixing.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on September 10, 2013, 10:14:47 PM
does anyone have a source for bitstamp charts and orderbooks? the one on bitcoincharts.com does not work anymore

Not while CSS needs fixing.

I have it on good authority that they are working with an international team of code breakers on this pressing issue.
But those things take time, even though they have bought processing power from the NSA.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: solex on September 10, 2013, 10:58:55 PM
I hear that MtGox own bitcoincharts.com

They seem to have killed Bitstamp's stats. Must be very worried!

http://bitcoincharts.com/markets/

USD
mtgoxUSD
Mt. Gox
132.83184
8,495.95
1,134,155.73 USD
 
USD
bitstampUSD
BitStamp
119.89
—   0.00


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on September 10, 2013, 11:11:28 PM
I hear that MtGox own bitcoincharts.com

They seem to have killed Bitstamp's stats. Must be very worried!

Just wait a few weeks and Bitstamp will be history, just like all the other competitors that became too big.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Loozik on September 11, 2013, 12:16:48 AM
Bitstamp,

1. Do you plan to add your data feed to this free charting service, just like MtGox did a few months ago? https://www.tradingview.com/e/?symbol=MTGOX:BTCUSD#

2. Do you plan to hook your data feed and trading gateway to Metatrader, MultiCharts, NinjaTrader (BTC-e is close to adapting Metatrader) or any other charting&trading front-end of satisfactory quality?

3. Are there any plans on your end to sell your data feed to customers through market data companies like this? http://www.iqfeed.net/

Thanks


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: S3052 on September 11, 2013, 07:05:42 AM
Bitstamp,

1. Do you plan to add your data feed to this free charting service, just like MtGox did a few months ago? https://www.tradingview.com/e/?symbol=MTGOX:BTCUSD#

2. Do you plan to hook your data feed and trading gateway to Metatrader, MultiCharts, NinjaTrader (BTC-e is close to adapting Metatrader) or any other charting&trading front-end of satisfactory quality?

3. Are there any plans on your end to sell your data feed to customers through market data companies like this? http://www.iqfeed.net/

Thanks

great ideas and questions


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: realme on September 11, 2013, 09:58:09 PM
I hear that MtGox own bitcoincharts.com

They seem to have killed Bitstamp's stats. Must be very worried!

http://bitcoincharts.com/markets/
What's the reason?


@Loozik, yes great ideas and questions.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on September 14, 2013, 09:21:16 PM
I hear that MtGox own bitcoincharts.com

They seem to have killed Bitstamp's stats. Must be very worried!

http://bitcoincharts.com/markets/
What's the reason?

They are too busy counting their money instead of fixing the API.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Loozik on September 15, 2013, 01:08:32 PM
Bitstamp,

1. Do you plan to add your data feed to this free charting service, just like MtGox did a few months ago? https://www.tradingview.com/e/?symbol=MTGOX:BTCUSD#

2. Do you plan to hook your data feed and trading gateway to Metatrader, MultiCharts, NinjaTrader (BTC-e is close to adapting Metatrader) or any other charting&trading front-end of satisfactory quality?

3. Are there any plans on your end to sell your data feed to customers through market data companies like this? http://www.iqfeed.net/

Thanks

great ideas and questions

Re. 1. At least hooking Bitstamp's data to tradingview would add-value Bitstamp's offering. I use bitcoinwisdom to look at Bitstamp's chart - the problem is that drawing trendlines is impossible on bitcoinwisdom and limited periodicities are possible there. Tradingview to the best of my knowledge is free for Bitstamp - I can't understand why they have done nothing to avail their data to this service.

Re. 2. The average bitcoiner is not rich. The average bitcoiner buys and holds. Forex and futures traders are much richer and they transact more frequently. Adding widely used platforms would bring many rich traders to Bitstamp (rich traders are lazy and do not want to use unknown robots or bother to log into Bitstamp's website to place a trade). This would result in better liquidity, lower spreads and higher income for Bitstamp (more richer customers who transact more frequently than the average bitcoiner).

Re. 3. Selling data is a piece of cake. It can even generate some financial benefits for Bitstamp (cash revenue + lower costs of data centers). Just look here http://www.iqfeed.net/index.cfm?displayaction=data&section=software#products By selling the data through IQfeed, Bitstamp could get access to tens of front-ends used by tens of thousands of traders all over the world.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: xeverse on September 20, 2013, 11:05:06 AM
Re. 3. Selling data is a piece of cake.
Hey, you must be crazy about those cakes..
This just isn't gonna happen ever. Because
the bitcoin market datafeed wants to be free!
In honor of the foss project spirit.
This really should be defined by the license..

Actually they even should charge flat fees
instead of volume based percentage. Which
only ultimately causes inherent market instability.
When bitcoin reach 1k or 10k what's gonna be
the minimum bid/ask spread? 10 and 100?
No wonder the mkt crushed back then..

They only do it these days because
ppl are willing to pay such high price..


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Loozik on September 20, 2013, 02:23:54 PM
Re. 3. Selling data is a piece of cake.
the bitcoin market datafeed wants to be free!

Does the data feed have a free will then?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: xeverse on September 20, 2013, 03:59:48 PM
Re. 3. Selling data is a piece of cake.
the bitcoin market datafeed wants to be free!

Does the data feed have a free will then?
It will have a free will, soon enough..
I call it CI: collective intelligence..


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on September 23, 2013, 04:14:52 PM
API KEYS IMPLEMENTED

The Bitstamp team is pleased to announce that we implemented the API key feature.

To access the settings for API access simply go to "Account" and select "Security" from the side menu. Click "API Access" and select from a variety of Permissions for your API key.

You can now select between two different filters which you can use separately or combine them for maximum security; you can either lock your access to a specific IP address or lock bitcoin withdrawals to a specific Bitcoin address.

Please be advised that our old API access will no longer be available after 31st October 2013.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Remember remember the 5th of November on September 23, 2013, 04:43:53 PM
You just lost a customer! I will not be verifying, furthermore you will block bitcoin and bank transactions on your website after the 30th of September, good luck(sarcasm).


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Alpaca Bob on September 23, 2013, 05:09:09 PM
Yeah why did you decide to block bitcoin withdrawals? I have used Bitstamp a lot, and have recommended it to several people, but that does not sit well with me...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: 8fold on September 25, 2013, 05:41:48 AM
Thank you for finally adding the API keys. They were much awaited for!

And what is this thing people hear about blocking bitcoin withdrawals?


Thank you!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: PrintMule on September 25, 2013, 04:21:14 PM
Are sepa withdrawals ok lately? Thinking of making one again, hoping it will go as smooth as last one.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: joesmoe2012 on September 25, 2013, 08:19:23 PM
Are sepa withdrawals ok lately? Thinking of making one again, hoping it will go as smooth as last one.
Haven't ever heard any delays in the past...be sure to post back if its delayed.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on September 26, 2013, 03:30:31 PM
@bitstamp
Could you comment on this?
http://www.reuters.com/article/2013/09/26/slovenia-banks-idUSL5N0HM20D20130926


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: windjc on September 26, 2013, 09:49:58 PM
So I attempted my first Bitcoin withdrawl from Bitstamp today to my blockchain wallet and it "failed" twice, despite my email confirmation.

Not a good start. I would love some guidance on this. I had assumed, perhaps falsely that it was pretty easy to withdraw bticoins to my online wallet.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Prinz on September 29, 2013, 02:17:39 PM
How long does the verification take? I'm waiting now for over 3,5 weeks...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: LordNacho on September 29, 2013, 03:11:14 PM
Can you provide a little bit more documentation? I'm trying to change my code to suit your HMAC256, but I keep getting an "invalid signature" error. How about provided an example inputs/output strings?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: genuise on October 14, 2013, 12:30:12 PM
Does bitstamp still supports socket.io api?

tried to implement simple connections as describied earlier in this thread here (https://bitcointalk.org/index.php?topic=38711.msg1749105#msg1749105)

connection is established but nothing no messages eaither on message, trade or orders.

Can anybody advice?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on October 16, 2013, 01:24:04 PM
The API is very weak when not even MKT Orders are supported. Who cares about LMT?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: GodHatesFigs on October 16, 2013, 10:27:20 PM
How long does the verification take? I'm waiting now for over 3,5 weeks...

Fewer than 24 hours for me in the UK.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: makebitcoin on October 20, 2013, 02:48:02 PM
Any thoughts on accepting Neteller and Moneybookers for deposits/withdrawals?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: genuise on October 20, 2013, 04:41:35 PM
The API is very weak when not even MKT Orders are supported. Who cares about LMT?

I am asking about public orderbook depth and trades streams.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Clark on October 21, 2013, 09:09:05 PM
The API is very weak when not even MKT Orders are supported. Who cares about LMT?

Shameless self-promotion to follow:


The RTBTC platform supports trading with Bitstamp. Market orders are computed in real time and are sent as limit orders.

RTBTC thread here: https://bitcointalk.org/index.php?topic=248054.0

https://rtbtc.com/


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: genuise on October 21, 2013, 09:10:50 PM
Can you share any details on whethter your implementation support for bitstamp streaming api?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Clark on October 21, 2013, 09:23:22 PM
Can you share any details on whethter your implementation support for bitstamp streaming api?

Bitstamp data is fully streaming at this time.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: genuise on October 21, 2013, 09:26:43 PM
I mean you use bitstamp socket.io websocket interface or you get orderbook and trades via http polling?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Clark on October 21, 2013, 09:31:38 PM
I mean you use bitstamp socket.io websocket interface or you get orderbook and trades via http polling?

Bitstamp changed to pusher.com.

Here is the code, from their home page:
Code:
var pusher = new Pusher('de504dc5763aeef9ff52');

var trades_channel = pusher.subscribe('live_trades');
trades_channel.bind('trade', update_index_live_trades);

var orders_channel = pusher.subscribe('live_orders');
orders_channel.bind('order_deleted', add_to_ws_queue);
orders_channel.bind('order_created', add_to_ws_queue);
orders_channel.bind('order_changed', add_to_ws_queue);

The streaming API is not documented.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: genuise on October 21, 2013, 09:37:31 PM
wow! how interesting! thanks a lot

and there is no any guarantee that they won't change it the other day, or close?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on October 21, 2013, 10:14:12 PM
and there is no any guarantee that they won't change it the other day, or close?

There are no such plans at this time and I don't think we are likely to do so.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: genuise on October 21, 2013, 10:18:44 PM
Hi, thank you.

any plans for short documentation on streaming api?

is it public? can we freely use it?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: genuise on October 23, 2013, 09:17:59 AM
Hi, I managed to connect using Pusher client.

Will it take too much effort to add trade type (bid/ask) in trade stream messages?

I am asking because we at bitcoin-analytics.com store, process and display trades separately.

thank you in advance.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: genuise on October 23, 2013, 12:00:10 PM
One more question, if you allow?

I am about to implement local orderbook state using streaming api.

My idea is first to cache enough depth messages. Then request full depth over http and apply depth messages filtered by the full orderbook timestamp.

The problem as I see it now is that full orderbook should be not grouped by price to see each order individually and to be able to apply depth messages to them also individually.

Each depth message contains unique order id and in theory this could help greatly cause it would allow identify each order in local orderbook and apply depth messages by order id. But full orderbook json does not contain any order id. In this case the only way to tell each order is using price as a unique key which is also impossible if I request ungrouped orderbook and get more than one order with the same price.

My question: is there any public http api  which allows to get full orderbook with order ids?
Is there a streaming api request which allows to get full orderbook with order ids?

Please advice what can be possible solution of the problems described above?

Clark, if you read this, please can you share your experience too?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcticker on October 23, 2013, 06:07:15 PM
Hi, thank you.

any plans for short documentation on streaming api?

is it public? can we freely use it?

I would like to know this as well. I've got it working, but don't want to make it live without permission, as obviously bitstamp are paying for this service.

Would it be possible to have some official word on whether or not we are allowed to make this feed available via our own websites? Thanks in advance.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: DAN444 on October 23, 2013, 07:18:42 PM
Hi
I m trying to validate my bitstamp account.
My  electricity bill was refused for account validation because it is in electronic form.
They want a scan of a paper bill.
If I request a paper version of the bill from my electricity provider, all they ll do is print that very same electronic document and send it to me.

Then I ll scan it and end up sending exactly the same document as the first time (Same appearance, font, logos, colors..etc..).
In other words there s only one type of bill available. Electronic bill looks exactly the same as the paper bill.
So in other words I could just print the bill myself, scan it and send it to bitstamp.
I just dont see the point though.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: tarrant_01 on October 23, 2013, 07:38:50 PM
Hi
I m trying to validate my bitstamp account.
My  electricity bill was refused for account validation because it is in electronic form.
They want a scan of a paper bill.
If I request a paper version of the bill from my electricity provider, all they ll do is print that very same electronic document and send it to me.

Then I ll scan it and end up sending exactly the same document as the first time (Same appearance, font, logos, colors..etc..).
In other words there s only one type of bill available. Electronic bill looks exactly the same as the paper bill.
So in other words I could just print the bill myself, scan it and send it to bitstamp.
I just dont see the point though.

I just copied/pasted the text from my electric bill to a word doc then converted that to a pdf and sent it in. I got approved.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: philips on October 23, 2013, 07:43:33 PM
Hi
I m trying to validate my bitstamp account.
My  electricity bill was refused for account validation because it is in electronic form.
They want a scan of a paper bill.
If I request a paper version of the bill from my electricity provider, all they ll do is print that very same electronic document and send it to me.

Then I ll scan it and end up sending exactly the same document as the first time (Same appearance, font, logos, colors..etc..).
In other words there s only one type of bill available. Electronic bill looks exactly the same as the paper bill.
So in other words I could just print the bill myself, scan it and send it to bitstamp.
I just dont see the point though.

Make clear to them that it was in paper form before scanning, crumple it or make some coffee ring stains on...even let your dog chew it a bit. That will do.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: DAN444 on October 23, 2013, 08:05:05 PM
Make clear to them that it was in paper form before scanning, crumple it or make some coffee ring stains on...even let your dog chew it a bit. That will do.
That's genuinely funny (and true)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Alpaca Bob on October 24, 2013, 02:26:51 PM
This has probably been asked before, but are you guys planning on implementing EUR/BTC at some point? If not, why not? It seems to me like such a pointless exercise to use dollars instead of euro's since both you as well as most of your customers are surely European...

Cheers.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on October 24, 2013, 03:57:39 PM
Do you know how much work that would be?
And dont try reason, that doesnt work.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Alpaca Bob on October 24, 2013, 04:22:30 PM
Was that sarcasm? 'cause no, I actually have no idea how much work that would be...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: phelix on October 24, 2013, 09:56:19 PM
How long does the verification take? I'm waiting now for over 3,5 weeks...

Fewer than 24 hours for me in the UK.
How about now? Been waiting two days without answer...


Title: Bitstamp API is dead
Post by: Gimmoroy on October 25, 2013, 01:15:04 PM
What happened ? Will it come back? When ?  
http://s12.postimg.org/ovac08ael/deadapi.gif


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: genuise on October 25, 2013, 01:15:54 PM
You mean orderbook api?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: donch on October 25, 2013, 01:18:13 PM
https://www.bitstamp.net/api/order_book/

It's gone! Is this permanent?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Gimmoroy on October 25, 2013, 01:25:47 PM
You mean orderbook api?

any API | API at all

Bitstamp say nothing about this. Nor in this thread,nor in the site news. It's sad.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: iamthekey on October 25, 2013, 01:29:37 PM
What happened? Chart from Bitstamp doesn't work nowhere. Thats horrible support. Think time to move BTC E.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Gimmoroy on October 25, 2013, 01:33:30 PM
Chart from Bitstamp work on Bitcoinwisdom via Bitfinex


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: iamthekey on October 25, 2013, 01:38:40 PM
Chart from Bitstamp work on Bitcoinwisdom via Bitfinex


You are wrong, no offense. Its stucked, last update 1:44 on price 194.97.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: catcow on October 25, 2013, 03:51:32 PM
what's going on? bitstamp price feed no working anywhere including bitstamp's price graph on their homepage


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: iamthekey on October 25, 2013, 04:39:38 PM
Maybe they do not want traders trading because they are so rich.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on October 26, 2013, 04:53:37 PM
ATTENTION ALL BISTAMP USERS –SCHEDULED DOWNTIME!

The Bitstamp.net website is scheduled for a temporary downtime due to hardware improvement and software optimisation.

The downtime is scheduled for Sunday morning, 27th October 2013, and will start at approximately 8:00 (GMT+2) and last until around 12:00 (GMT+2).

During the maintenance period, you may receive a downtime notification when attempting to access the website.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcticker on October 26, 2013, 10:44:51 PM
ATTENTION ALL BISTAMP USERS –SCHEDULED DOWNTIME!

The Bitstamp.net website is scheduled for a temporary downtime due to hardware improvement and software optimisation.

The downtime is scheduled for Sunday morning, 27th October 2013, and will start at approximately 8:00 (GMT+2) and last until around 12:00 (GMT+2).

During the maintenance period, you may receive a downtime notification when attempting to access the website.

Many thanks for the notice. Please could you comment on whether or not we are able to make the socketio pusher.com feed available from our own websites?

Thanks in advance.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on October 27, 2013, 02:25:22 AM
ATTENTION ALL BISTAMP USERS –SCHEDULED DOWNTIME!

The Bitstamp.net website is scheduled for a temporary downtime due to hardware improvement and software optimisation.

The downtime is scheduled for Sunday morning, 27th October 2013, and will start at approximately 8:00 (GMT+2) and last until around 12:00 (GMT+2).

During the maintenance period, you may receive a downtime notification when attempting to access the website.

Couldnt you guys implement EUR trading at the same time?
It certainly wouldnt hurt your profits in anyway.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Buster on October 27, 2013, 12:42:09 PM
Since coming back online the site is feeling more sluggish than before.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on October 27, 2013, 01:36:40 PM
Since coming back online the site is feeling more sluggish than before.

The optimization's after switching our DDoS mitigation service provider is not completed yet. When it is it should work much smoother again.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: qxzn on October 27, 2013, 04:32:43 PM
Transactions API is again 404'ing:

https://www.bitstamp.net/api/transactions


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: iarsenaux on October 28, 2013, 12:50:51 PM
Hi i've requested an international wire transfer withdrawal last 10/19/2013 but the funds is still not showing on my account but it shows finished on my bitstamp account. Im starting to worry now since it already passed 3 to 5 working days from the date i requested it. I already sent a ticket to your customer support 11 hours ago and still waiting for reply.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rokund on October 28, 2013, 01:57:32 PM
If this is your first time to withdraw from bitstamp, it's a reasonable time to wait.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on October 29, 2013, 02:57:33 PM
Hi i've requested an international wire transfer withdrawal last 10/19/2013 but the funds is still not showing on my account but it shows finished on my bitstamp account. Im starting to worry now since it already passed 3 to 5 working days from the date i requested it. I already sent a ticket to your customer support 11 hours ago and still waiting for reply.

When it is international, it might also be up to your bank


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: MusX on October 30, 2013, 06:51:31 AM
Attention,
Bitstamp transaction api no longer works with offset parameter (https://www.bitstamp.net/api).
This means that any charts which will not handle that change might be affected!
Bitstamp just changed that without any notification!
Dear bitstamp, We need to have an argument to pass to transaction method which indicates not time to fetch (day/hour), but to get trades after particular tid. Please leave DEFAULT behavior as it is currently but extend method for such thing as offset/tid param!
I already contact the bitstamp support, tried to rise priority, but after 2 days, no reply so far.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: genuise on October 30, 2013, 07:45:39 AM
I have also aksed questions about api, and it is sad to see how they are ignoring those imprtant problems.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on October 30, 2013, 11:45:48 PM
Dear Bitstamp users,

Due to upcoming holidays, October 31st Reformation Day and November 1st All Saints' Day, bank deposits and withdrawals will not be processed as our bank will be closed.

http://en.wikipedia.org/wiki/Reformation_Day
http://en.wikipedia.org/wiki/All_Saints%27_Day

All bank deposits and withdraws will resume on Monday, 4th October 2013.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: erre on October 31, 2013, 12:03:16 AM
So my account will not be veryfied for another 2 days...
... AND you rejected my previous request because my proof of residence (an electricity utility bill) was not good for you, for apparently no reason.
 :(


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: TerryCoin on October 31, 2013, 01:24:40 AM
Is anyone else having long delays for withdrawing btc from bitstamp? Mine has been "Waiting to be processed" for 9 hours or so.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: tom.hashemi on October 31, 2013, 06:14:03 AM
@Terrycoin...


Dear Bitstamp users,

Due to upcoming holidays, October 31st Reformation Day and November 1st All Saints' Day, bank deposits and withdrawals will not be processed as our bank will be closed.

http://en.wikipedia.org/wiki/Reformation_Day
http://en.wikipedia.org/wiki/All_Saints%27_Day

All bank deposits and withdraws will resume on Monday, 4th October 2013.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: KSV on October 31, 2013, 06:59:37 AM
@terrycoin --same here

looks like there is a delay with btc withdrawals too, been waiting for a while now.

*EDIT*

Fixed --thanks Bitstamp :)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on October 31, 2013, 11:29:38 AM
Is anyone else having long delays for withdrawing btc from bitstamp? Mine has been "Waiting to be processed" for 9 hours or so.

Apologies for any delays our customers may have experienced last night. There was an issue which delayed Bitcoin withdrawals last night however we now resolved it and withdrawals should be processed in the normally expected time frame. If anyone is still waiting for their withdrawal we kindly ask that you submit a support ticket here: https://www.bitstamp.net/support/ and we'll make sure to look into your case and resolve it.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: genuise on October 31, 2013, 11:49:42 AM
Hi, any reply to several depth/trade api questions previously asked in this thread earlier?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on October 31, 2013, 06:50:13 PM
Hi, any reply to several depth/trade api questions previously asked in this thread earlier?

Apologies for not addressing this sooner. Certain requests on our API were restricted due to abuse, currently GET https://www.bitstamp.net/api/transactions/ syntax is as follows:

Transactions

GET https://www.bitstamp.net/api/transactions/

Params:

    time - time frame for transaction export ("minute" - 1 minute, "hour" - 1 hour, "day" - 1 day). Default: hour.

Returns descending JSON list of transactions. Every transaction (dictionary) contains:

    date - unix timestamp date and time
    tid - transaction id
    price - BTC price
    amount - BTC amount


The available transaction history is thereby limited to the last 24hours. We are working to make a file available for download for the rest of transaction history.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcticker on October 31, 2013, 09:53:36 PM
Hi, any reply to several depth/trade api questions previously asked in this thread earlier?

Apologies for not addressing this sooner. Certain requests on our API were restricted due to abuse, currently GET https://www.bitstamp.net/api/transactions/ syntax is as follows:

Transactions

GET https://www.bitstamp.net/api/transactions/

Params:

    time - time frame for transaction export ("minute" - 1 minute, "hour" - 1 hour, "day" - 1 day). Default: hour.

Returns descending JSON list of transactions. Every transaction (dictionary) contains:

    date - unix timestamp date and time
    tid - transaction id
    price - BTC price
    amount - BTC amount


The available transaction history is thereby limited to the last 24hours. We are working to make a file available for download for the rest of transaction history.

Hi Hazek, apologies for asking this again :) but are we ok to make the socketio pusher.com feeds available from our own websites? I can completely understand if this is not something you would like us to do, since you are paying for that service.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: genuise on October 31, 2013, 10:16:33 PM
...

Params:

    time - time frame for transaction export ("minute" - 1 minute, "hour" - 1 hour, "day" - 1 day). Default: hour.

Hi hazek, is it technically and philisophically possible to provide one common parameter "since"? This parameter is widely used among exhanges now.
It is possible to filter trades to return only new trades, trades with tid > since.

If yes, can we expect it in the near future, if not just give a reason.

And one question about Pusher stream api interface. Is it free to use? And if yes will you add order id field into full orderbook respones?

thank you for your efforts


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Clark on November 01, 2013, 03:08:44 AM
If we're putting together a wish list here, I would like to request that the streaming order data include the amount_sum parameter, representing the total amount bid/ask at the price sent. The "amount" field should be the change in volume at the given price. This would probably remove the need to send order ids in the HTTP order book call.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on November 01, 2013, 10:03:11 AM
Hi Hazek, apologies for asking this again :) but are we ok to make the socketio pusher.com feeds available from our own websites? I can completely understand if this is not something you would like us to do, since you are paying for that service.

You can do it if you want but we can't promise it will be available.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: genuise on November 01, 2013, 10:23:07 AM
Every transaction (dictionary) contains:

    date - unix timestamp date and time
    tid - transaction id
    price - BTC price
    amount - BTC amount


Hi, hazek, I have analyzed the trades response and found that there is no any trade_type (bid/ask) field.
We at bitcoin-analytics.com provide calculations and visualization separately for bids and asks trades.

mtgox and btce provide trade type in their api along as almost all chinese exchanges. Currently we have to assign trade type empirically. But we would prefer to use original exchange data for trade type.

I also analyzed Pusher interface trades stream and found that there is also no trade type field in a tade message.

Could it be possible to add this important field into trades http response and pusher trades stream messages?
 


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on November 01, 2013, 10:40:25 AM
Hi hazek, is it technically and philisophically possible to provide one common parameter "since"? This parameter is widely used among exhanges now.
It is possible to filter trades to return only new trades, trades with tid > since.

If yes, can we expect it in the near future, if not just give a reason.

And one question about Pusher stream api interface. Is it free to use? And if yes will you add order id field into full orderbook respones?

I don't think any such changes to our API are planed at this time but I'll ask our sys admin to consider your suggestion.

Pusher stream is not officially supported by us so I don't think we will have them change how it works as we only use it to stream on our website.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Turanjian on November 01, 2013, 11:23:23 AM
Hi i've requested an international wire transfer withdrawal last 10/19/2013 but the funds is still not showing on my account but it shows finished on my bitstamp account. Im starting to worry now since it already passed 3 to 5 working days from the date i requested it. I already sent a ticket to your customer support 11 hours ago and still waiting for reply.

I am experiencing a similar issue.

Comparing my experience with the other cases cited here, I have to say that Bitstamp's feet-dragging in processing international wire transfer withdrawals is strongly reminiscent of Mtgox in May of this year. We all know how that ended.

I submitted my most recent withdrawal request prior to start of business on Monday. By Wednesday still nothing had happened, so I complained. After this, they finally "processed" the withdrawal on Wednesday and told me that it was sent out - i.e. before the Slovenian banks closed on Thursday. However..... it is now Friday and the money still has not actually arrived. By comparison, past transfers all arrived the following business day.

Was it ever even sent out? Hard to know. Of course the funds could be stuck at the correspondence bank in New York (this can happen), but this is not something I can find out from my end. The Bitstamp team would have to follow up on their side. Unfortunately, to date there is no indication that they feel disposed to do this. This is the part that reminds me the most of Mtgox.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Clark on November 01, 2013, 03:31:24 PM
Hi Hazek, apologies for asking this again :) but are we ok to make the socketio pusher.com feeds available from our own websites? I can completely understand if this is not something you would like us to do, since you are paying for that service.

You can do it if you want but we can't promise it will be available.

Well can you promise that you will let us know before you cut off the feed, if you decide to change?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on November 01, 2013, 04:49:00 PM
Hi i've requested an international wire transfer withdrawal last 10/19/2013 but the funds is still not showing on my account but it shows finished on my bitstamp account. Im starting to worry now since it already passed 3 to 5 working days from the date i requested it. I already sent a ticket to your customer support 11 hours ago and still waiting for reply.

I am experiencing a similar issue.

Comparing my experience with the other cases cited here, I have to say that Bitstamp's feet-dragging in processing international wire transfer withdrawals is strongly reminiscent of Mtgox in May of this year. We all know how that ended.

I submitted my most recent withdrawal request prior to start of business on Monday. By Wednesday still nothing had happened, so I complained. After this, they finally "processed" the withdrawal on Wednesday and told me that it was sent out - i.e. before the Slovenian banks closed on Thursday. However..... it is now Friday and the money still has not actually arrived. By comparison, past transfers all arrived the following business day.

Was it ever even sent out? Hard to know. Of course the funds could be stuck at the correspondence bank in New York (this can happen), but this is not something I can find out from my end. The Bitstamp team would have to follow up on their side. Unfortunately, to date there is no indication that they feel disposed to do this. This is the part that reminds me the most of Mtgox.

We always aim to process bank withdrawal requests on the same or on the next business day, however from time to time due to the semi-automatic nature of our administrative process this takes a day or two more. We are not experiencing any general delays at the moment so if your transfer was processed, the bank wire order was submitted to our bank and it now depends on the banks how fast it will arrive. Bank's in Slovenia were closed yesterday and today due to a national holiday so if your request was processed after the cutoff time on Wednesday then it will not be sent forth until Monday. International wire transfers usually take 2 to 5 business days to arrive so please contact our support if your wire should take unusually longer to arrive.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on November 01, 2013, 04:50:27 PM
Hi Hazek, apologies for asking this again :) but are we ok to make the socketio pusher.com feeds available from our own websites? I can completely understand if this is not something you would like us to do, since you are paying for that service.

You can do it if you want but we can't promise it will be available.

Well can you promise that you will let us know before you cut off the feed, if you decide to change?

I'll speak with our sys admin about it.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Turanjian on November 01, 2013, 05:48:07 PM
We always aim to process bank withdrawal requests on the same or on the next business day, however from time to time due to the semi-automatic nature of our administrative process this takes a day or two more. We are not experiencing any general delays at the moment so if your transfer was processed, the bank wire order was submitted to our bank and it now depends on the banks how fast it will arrive. Bank's in Slovenia were closed yesterday and today due to a national holiday so if your request was processed after the cutoff time on Wednesday then it will not be sent forth until Monday. International wire transfers usually take 2 to 5 business days to arrive so please contact our support if your wire should take unusually longer to arrive.

Thanks for the response. With all due respect, it is hard to believe that this failure to send out the funds was an accident. I made the request on Monday, so if the withdrawals team had wanted to provide good service, they certainly could have made sure that the funds went out before the bank holiday on THURSDAY. Moreover, I was told at around 1pm on Wednesday that the funds had already been "sent to my bank account", a claim which does not seem to be corroborated by reality.

BTC-E sends out funds within 24 hours; Bitstamp takes at least 4-7 times as long. What message does this send to the world?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: phantastisch on November 01, 2013, 05:54:24 PM
We always aim to process bank withdrawal requests on the same or on the next business day, however from time to time due to the semi-automatic nature of our administrative process this takes a day or two more. We are not experiencing any general delays at the moment so if your transfer was processed, the bank wire order was submitted to our bank and it now depends on the banks how fast it will arrive. Bank's in Slovenia were closed yesterday and today due to a national holiday so if your request was processed after the cutoff time on Wednesday then it will not be sent forth until Monday. International wire transfers usually take 2 to 5 business days to arrive so please contact our support if your wire should take unusually longer to arrive.

Thanks for the response. With all due respect, it is hard to believe that this failure to send out the funds was an accident. I made the request on Monday, so if the withdrawals team had wanted to provide good service, they certainly could have made sure that the funds went out before the bank holiday on THURSDAY. Moreover, I was told at around 1pm on Wednesday that the funds had already been "sent to my bank account", a claim which does not seem to be corroborated by reality.

BTC-E sends out funds within 24 hours; Bitstamp takes at least 4-7 times as long. What message does this send to the world?

What message are you trying to send ? My SEPA-Withdrawals are usually there in a day or two. Now this week it took a bit longer. I'm waiting on my request from sunday. So whats the Fuzz all about ?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcticker on November 01, 2013, 06:33:22 PM
Hi Hazek, apologies for asking this again :) but are we ok to make the socketio pusher.com feeds available from our own websites? I can completely understand if this is not something you would like us to do, since you are paying for that service.

You can do it if you want but we can't promise it will be available.

Hi Hazek, many thanks for that, it is very much appreciated. No problem if there are no guarantees about it's availability.

 


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: MusX on November 01, 2013, 07:22:42 PM
what with transaction api method?
This one current api method is not acceptable for production use.
How long do you think we will wait before moving our assets to other place?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcticker on November 02, 2013, 11:00:51 AM
Just an observation with regards to the pusher feed, it looks like it has changed since I last looked at it a few weeks ago, it appears the depth info has been modified.

Before we had:
data.amount_sum
data.amount

For each order update. I assume that amount_sum showed the total amount of volume at that depth, and the amount was what the last change was. Now the data.amount_sum part of each message has gone and we only have the amount.

It also appears the bitstamp home page is no longer updating the live orders. I'd be interested if anyone else has any idea what the data.amount currently stands for, it is the change at that price, or the new sum at that price? :)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: genuise on November 02, 2013, 11:42:26 AM
As I can see it now after some questions and answers bitstamp managment and developers do not put the public orderbook and trades api on the top of the list of their priorities.

From my own experience with bitcoin-analytics.com project I can only confirm that in such quite complex projects with limited resources there are always everyday maintance, more urgent hardware stability and software stability issues which naturally take the highest priority before any other problems which are not essential for the main service.

In general it is understood but in the same time those issues need to be addressed early or later.



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: philX on November 02, 2013, 11:56:51 AM
Hello,

could you please either drop, encrypt or send the notifications of cash deposited or bitcoins withdrawn per bitmessage and not per plain email. Especially since it includes the physical address. I worry of drawing the attention of criminals.

Thank you,
Philipp


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Clark on November 02, 2013, 10:55:12 PM
Just an observation with regards to the pusher feed, it looks like it has changed since I last looked at it a few weeks ago, it appears the depth info has been modified.

Before we had:
data.amount_sum
data.amount

For each order update. I assume that amount_sum showed the total amount of volume at that depth, and the amount was what the last change was. Now the data.amount_sum part of each message has gone and we only have the amount.

a) https://bitcointalk.org/index.php?topic=38711.msg3454360#msg3454360

It also appears the bitstamp home page is no longer updating the live orders. I'd be interested if anyone else has any idea what the data.amount currently stands for, it is the change at that price, or the new sum at that price? :)

b) You are about to embark on a long, frustrating journey, my friend.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on November 02, 2013, 11:39:50 PM
To the guy complaining about international transfers. My international transfers always take 7-10 work days, and I think it is due to my bank. On the other hand, SEPA is 2-3 days (unless it is a holiday or Saturday/Sunday).


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bnjmnkent on November 02, 2013, 11:45:17 PM
Hello,

could you please either drop, encrypt or send the notifications of cash deposited or bitcoins withdrawn per bitmessage and not per plain email. Especially since it includes the physical address. I worry of drawing the attention of criminals.

Thank you,
Philipp
iirc bitmessage had security issues...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcticker on November 03, 2013, 05:49:39 PM
Just an observation with regards to the pusher feed, it looks like it has changed since I last looked at it a few weeks ago, it appears the depth info has been modified.

Before we had:
data.amount_sum
data.amount

For each order update. I assume that amount_sum showed the total amount of volume at that depth, and the amount was what the last change was. Now the data.amount_sum part of each message has gone and we only have the amount.

a) https://bitcointalk.org/index.php?topic=38711.msg3454360#msg3454360

It also appears the bitstamp home page is no longer updating the live orders. I'd be interested if anyone else has any idea what the data.amount currently stands for, it is the change at that price, or the new sum at that price? :)

b) You are about to embark on a long, frustrating journey, my friend.

Sorry Clark, completely missed your post on that.

Glad it's not just me then who finds it confusing :)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Turanjian on November 05, 2013, 12:46:41 PM
Update: The funds finally arrived, but after 8 days instead of 1-2. My requests to Bitstamp support to investigate the cause of the delay have thus far gone unanswered. On the Mtgox timeline that puts us at approximately mid May.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on November 05, 2013, 02:29:55 PM
I'm really disappointed with all the API changes...

It's extremely hard to get any descent historical data from bitstamp..

We used to be able to download transactions since a certain unixtimestamp, why isn't that available anymore? How can someone be confident about his/her historical transaction download?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: genuise on November 05, 2013, 02:32:37 PM
probably this api changes are about performance issues. Less load to server when the standard request is cached for all instead of making a lot of different db requests.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on November 05, 2013, 09:50:28 PM
Bitstamp offline? DDoS?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcticker on November 05, 2013, 10:01:02 PM
Yes, something has changed...... getting accessed denied for api requests.

Edit - Glad it's not just me :)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: donch on November 05, 2013, 10:19:54 PM
They were better off with Cloudflare. Incapsula/Incapable have sent my bot into an unhappy state  ::)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on November 06, 2013, 12:26:03 AM
Incapsula, Cloudflare none can really filter a big ddos  >:(. Someone is bored and playing.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: philX on November 06, 2013, 11:34:33 AM
Hello,

could you please either drop, encrypt or send the notifications of cash deposited or bitcoins withdrawn per bitmessage and not per plain email. Especially since it includes the physical address. I worry of drawing the attention of criminals.

Thank you,
Philipp
iirc bitmessage had security issues...

Why don't you implement a message center on the webpage? And instead of sending content in the emails, emails just say you have a new message. Interactive brokers does that for example...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on November 06, 2013, 12:09:08 PM
Hello,

could you please either drop, encrypt or send the notifications of cash deposited or bitcoins withdrawn per bitmessage and not per plain email. Especially since it includes the physical address. I worry of drawing the attention of criminals.

Thank you,
Philipp
iirc bitmessage had security issues...

Why don't you implement a message center on the webpage? And instead of sending content in the emails, emails just say you have a new message. Interactive brokers does that for example...

We have plans to implement something along those lines however currently other things unfortunately have much higher priority.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: philX on November 06, 2013, 01:44:08 PM
Hello,

could you please either drop, encrypt or send the notifications of cash deposited or bitcoins withdrawn per bitmessage and not per plain email. Especially since it includes the physical address. I worry of drawing the attention of criminals.

Thank you,
Philipp
iirc bitmessage had security issues...

Why don't you implement a message center on the webpage? And instead of sending content in the emails, emails just say you have a new message. Interactive brokers does that for example...

We have plans to implement something along those lines however currently other things unfortunately have much higher priority.

Thanks, I understand. Keep up the good work.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: nagnagnag2 on November 06, 2013, 03:58:49 PM
in their api you can list the transactions. but how do you know if it is a buy or sell that has happen?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: genuise on November 06, 2013, 04:01:17 PM
in their api you can list the transactions. but how do you know if it is a buy or sell that has happen?

I am also interested in this feature, while many other exchanges already support the trade type field.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: MusX on November 07, 2013, 10:29:43 AM
any chance for kind of newsletter for your API updates?
I'm interested to go back to bitstamp when you will fix transaction method.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on November 07, 2013, 07:52:56 PM
Lol Bitstamp,

Are you frikkin kidding me?

Params:
time - time frame for transaction export ("minute" - 1 minute, "hour" - 1 hour). Default: hour.

Sneakily remove the day param after denying us full historical data?

This is a joke...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: MusX on November 07, 2013, 10:30:47 PM
Lol Bitstamp,

Are you frikkin kidding me?

Params:
time - time frame for transaction export ("minute" - 1 minute, "hour" - 1 hour). Default: hour.

Sneakily remove the day param after denying us full historical data?

This is a joke...
Think who is the architect of current solution, who accept it, who is not fixing it, who did not officially notify users about the chance - which may results charting services to multiplied volume of transaction!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: thehun on November 08, 2013, 09:49:24 AM
Hello,

I would like to know if Bitstamp has a contingency plan in place for a possible Slovenian bank bail-in. I'm a bit worried that the bank account used to deposit funds is still a local one

http://www.sloveniatimes.com/bank-bail-in-rules-confirmed



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitcoinmarketmaker on November 08, 2013, 10:03:51 AM
Hello,

I would like to know if Bitstamp has a contingency plan in place for a possible Slovenian bank bail-in. I'm a bit worried that the bank account used to deposit funds is still a local one

http://www.sloveniatimes.com/bank-bail-in-rules-confirmed



same question/concern here ... .. .

thanks thehun for bringing this up


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on November 09, 2013, 12:07:36 AM
We surely wouldn't like to see next Cyprus here


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Buster on November 09, 2013, 11:35:42 AM
I would like to know if Bitstamp has a contingency plan in place for a possible Slovenian bank bail-in.
This question has been posed to Bitstamp for years and has never been answered. Why would they answer now?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: juhakall on November 09, 2013, 11:36:12 AM
I sent a scanned copy of my electricity bill as proof of residence, but Bitstamp refused it, saying "Proof of residence document does not meet our verification standards as we are unable to determine the validity of the document - additional verification required."

Just how does that scan not fall into the "utility bill for utilities consumed at your home address" category of accepted documents? The bill clearly stated my name, address and the date of issuance. Perhaps they are unable to translate Finnish? If that's the case, they should clearly state their language requirements too. The relevant words on the bill should be easy to pass through Google translate, though.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: PrintMule on November 10, 2013, 02:06:11 AM
I sent a scanned copy of my electricity bill as proof of residence, but Bitstamp refused it, saying "Proof of residence document does not meet our verification standards as we are unable to determine the validity of the document - additional verification required."

Just how does that scan not fall into the "utility bill for utilities consumed at your home address" category of accepted documents? The bill clearly stated my name, address and the date of issuance. Perhaps they are unable to translate Finnish? If that's the case, they should clearly state their language requirements too. The relevant words on the bill should be easy to pass through Google translate, though.

I've sent my ISP bill which I got in PDF form, then printed it out, then scanned it again in a weird angle.
That bill had my name, personal code and address on it.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: trdiablo on November 11, 2013, 02:43:19 PM
I haven't gone through all pages on this thread so not sure if it is mentioned somewhere but can someone tell we how long it should take to receive a SEPA withdrawal that I initiated today from Bitstamp? It is for a 4 digit amount. The current status: "Waiting to be processed"

Withdrawals from MtGox take 6 weeks, I hope Bitstamp is faster.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: juhakall on November 11, 2013, 04:58:22 PM
I sent a scanned copy of my electricity bill as proof of residence, but Bitstamp refused it, saying "Proof of residence document does not meet our verification standards as we are unable to determine the validity of the document - additional verification required."

Just how does that scan not fall into the "utility bill for utilities consumed at your home address" category of accepted documents? The bill clearly stated my name, address and the date of issuance. Perhaps they are unable to translate Finnish? If that's the case, they should clearly state their language requirements too. The relevant words on the bill should be easy to pass through Google translate, though.

I got my account verified without having to submit any additional documents by just making a support ticket about it. Still no idea why it was denied at first.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: PrintMule on November 11, 2013, 05:06:48 PM
I haven't gone through all pages on this thread so not sure if it is mentioned somewhere but can someone tell we how long it should take to receive a SEPA withdrawal that I initiated today from Bitstamp? It is for a 4 digit amount. The current status: "Waiting to be processed"

Withdrawals from MtGox take 6 weeks, I hope Bitstamp is faster.

SEPA from bitstamp takes 1-2 days after they process it. And that usually happens in 1-2 days, depends if you have hit their working time. They do not work 24/7, neither do banks.

My last one took 3 days, i think.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on November 11, 2013, 08:26:31 PM
I haven't gone through all pages on this thread so not sure if it is mentioned somewhere but can someone tell we how long it should take to receive a SEPA withdrawal that I initiated today from Bitstamp? It is for a 4 digit amount. The current status: "Waiting to be processed"

Withdrawals from MtGox take 6 weeks, I hope Bitstamp is faster.

If I get a e-mail by noon, it is on my account the next day. If I get it after noon, then the day after next one.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: CROEINDLTD on November 12, 2013, 08:51:45 AM
How long is the verification period? My status have been "PENDING" for three days now.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on November 12, 2013, 09:48:25 AM
Can anyone from Bitstamp comment on this change? Why remove the day limit? Why don't you allow us to download the entire history?

Params:
time - time frame for transaction export ("minute" - 1 minute, "hour" - 1 hour). Default: hour.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Trade101 on November 12, 2013, 10:43:35 AM
How long is the verification period? My status have been "PENDING" for three days now.

1-2 days in general... but the recent media attention for sure has increased the amount
of new members so expect rather 3-4 days time of wait.



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: PrintMule on November 12, 2013, 05:35:40 PM
How long is the verification period? My status have been "PENDING" for three days now.

1-2 days in general... but the recent media attention for sure has increased the amount
of new members so expect rather 3-4 days time of wait.



Yes, with the recent bubble the amount of trading was bound to increase as well as site exposure. Its amazing how gox lost so many clients. Although I'm sure they are sitting with their pockets full, happy as pigs in shit.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 12, 2013, 07:23:07 PM
Does anyone know how to determine if the last transactions reported by the Bitstamp API were bids or asks? Seems to be missing from the API https://www.bitstamp.net/api/ but yet http://bitcoinwisdom.com/markets/bitstamp/btcusd seems to manage to work out if a trade was an ask or bid.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: genuise on November 12, 2013, 07:26:45 PM
Does anyone know how to determine if the last transactions reported by the Bitstamp API were bids or asks? Seems to be missing from the API https://www.bitstamp.net/api/ but yet http://bitcoinwisdom.com/markets/bitstamp/btcusd seems to manage to work out if a trade was an ask or bid.

We at bitcoin-analytics.com are also interested in this vlaue as I asked before in this thread.

When exchage does not provide such a trade type field, or if we get trades via bitcoincharts.com we use orderbook/ticker to calculate median price. And then we compare the price of the trade with the median price - if trade price is less them median then is is bid, if price is greater than median then it is ask.



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on November 12, 2013, 08:18:06 PM
I'll speak with our system administrator regarding the API questions however I know that most of the changes done in the past 2 weeks were because of trying to conserve resources that were being drained through ddos of the public side of our API.

I can also already say that an option is being prepared for a download of the entire history up to the current via a different method but unfortunately I can't provide any ETA.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 12, 2013, 08:21:53 PM
I'll speak with our system administrator regarding the API questions however I know that most of the changes done in the past 2 weeks were because of trying to conserve resources that were being drained through ddos of the public side of our API.

I can also already say that an option is being prepared for a download of the entire history up to the current via a different method but unfortunately I can't provide any ETA.

There would be no overhead in adding a field to the JSON output for  https://www.bitstamp.net/api/transactions/ - you are already querying the transaction your side, why not report ask/bid - it's pretty useless without this information.

Thanks for looking into it!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on November 12, 2013, 08:29:54 PM
Is the site very sluggish just for me?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on November 12, 2013, 10:54:02 PM
How long does the account verification take on average?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: rsn8801 on November 12, 2013, 11:02:54 PM
Hello,

I did a 2.000,00 USD deposit in Bitstamp using ASTROPAY, my bank account was charged (taxes and all), but 96+ hours later nothing arrived at my Bitstamp account...

How can I solve this fast ?


Thank You.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bkpduke on November 13, 2013, 12:40:53 AM
Trying to get a handle on the fees charged for transfer of funds out of bitstamp to a US bank account.

Here was my experience on a test move last week.

Nov 5th - BITSTAMP
$1,044.xx - withdrawal
-$15.00 - wire fee

Nov 11th - MY BANK
$1,002.xx - deposit
-$16.00 - wire fee
---------------------
$986.xx - total received

Now, my question is BITSTAMP supposedly sent my bank $1029.xx, but my bank only received 1002.xx.


Where did that $27.00 difference go?  Talked my my bank branch manager today and they did not assess any extra fees.  It's a flat $16 to receive an international wire, no additional transaction fees.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on November 13, 2013, 02:07:26 AM
An intermediary bank probably, but your bank manager should be able to see this.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bkpduke on November 13, 2013, 01:20:36 PM
An intermediary bank probably, but your bank manager should be able to see this.

Reply from my bank this AM is that they can see nothing that was taken out by an intermediary.

Almost 13 hours and no reply from bitstamp to my ticket with them.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on November 13, 2013, 01:21:41 PM
I'll speak with our system administrator regarding the API questions however I know that most of the changes done in the past 2 weeks were because of trying to conserve resources that were being drained through ddos of the public side of our API.

I can also already say that an option is being prepared for a download of the entire history up to the current via a different method but unfortunately I can't provide any ETA.

There would be no overhead in adding a field to the JSON output for  https://www.bitstamp.net/api/transactions/ - you are already querying the transaction your side, why not report ask/bid - it's pretty useless without this information.

Thanks for looking into it!

Why is that information at all relevant? If you want to know the state of bids, why not just poll the orderbook and take the max bid, then poll a bit later what the max bid is again, if it's lower then there has been some selling going on in the bid walls, otherwise there was some buying pressure.

Anyway walls are pretty useless indicator wise as they only show the "visible" demand.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on November 13, 2013, 01:23:53 PM
I'll speak with our system administrator regarding the API questions however I know that most of the changes done in the past 2 weeks were because of trying to conserve resources that were being drained through ddos of the public side of our API.

I can also already say that an option is being prepared for a download of the entire history up to the current via a different method but unfortunately I can't provide any ETA.

Don't understand why you have resources issues at least not with the public api calls. (Refresh them locally once every X seconds, then cache them behind a good CDN)...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: genuise on November 13, 2013, 01:33:42 PM
Quote
Why is that information at all relevant?

The talk was about trades not orderbooks.

Knowing trade type can be useful, for example, when you want to identify the quality and volumes of liquidity demanders activity  (by actual trades performed).


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on November 13, 2013, 03:06:27 PM
How long does the account verification take on average?
Let me put this here again.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on November 13, 2013, 03:35:28 PM
How long does the account verification take on average?
Let me put this here again.

Depends on when you last asked.
That time +24 hours on average.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: CROEINDLTD on November 13, 2013, 05:55:26 PM
How long does the account verification take on average?
Let me put this here again.

Depends on when you last asked.
That time +24 hours on average.

I waited four days and got denied.

A friend waited one day and got accepted.

We used the same type of verification documents. I would call that rather annoying.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on November 13, 2013, 07:22:46 PM
How long does the account verification take on average?
Let me put this here again.

Depends on when you last asked.
That time +24 hours on average.
Thank you for answering this.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bkpduke on November 14, 2013, 12:06:56 PM
An intermediary bank probably, but your bank manager should be able to see this.

Reply from my bank this AM is that they can see nothing that was taken out by an intermediary.

Almost 13 hours and no reply from bitstamp to my ticket with them.

Approaching 36 hours and still no reply by them to my ticket. . .


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Buster on November 14, 2013, 12:28:59 PM
Where did that $27.00 difference go?
It's long been the case that there is "creaming off the top" happening by one or more parties. Nothing new here.

A different case, but one example:

https://bitcointalk.org/index.php?topic=178336.msg3491094#msg3491094

Btw on our end currency conversion is done automatically by our bank free of charge at their daily exchange rate spreads: http://www.unicreditbank.si/tecajna_lista/?t=1&id_menu=&language=ENG
In my experience over several deposits in a month, it's not quite free of charge, the rate given is ~0.8% less than the unicredit rates listed.

Approaching 36 hours and still no reply by them to my ticket. . .

Completely normal to ignore/delay replies from "challenging queries". Again, nothing new there. You must be new to Bitstamp! :P


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: parroquiano on November 14, 2013, 02:28:46 PM
Hello,

I woudl like a reply from Bitstamp re: Support Ticket #20849.

I deposited USD 350 via AstroPay on November 11, 2013, but my account hasn't been credited.

The transaction occurred via the AstroPay partner in Chile. AstroPay debited my bank account (Banco de Chile) in 2013-11-11, but no funds have been credited to my Bitstamp account yet.

My Bitstamp account # is [deleted]

Thanks in advance.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on November 14, 2013, 02:35:17 PM
You should delete that customer no.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on November 14, 2013, 03:22:47 PM
The account is now verified.  :)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: DBordello on November 14, 2013, 04:59:14 PM
Just an observation with regards to the pusher feed, it looks like it has changed since I last looked at it a few weeks ago, it appears the depth info has been modified.

Before we had:
data.amount_sum
data.amount

For each order update. I assume that amount_sum showed the total amount of volume at that depth, and the amount was what the last change was. Now the data.amount_sum part of each message has gone and we only have the amount.

a) https://bitcointalk.org/index.php?topic=38711.msg3454360#msg3454360

It also appears the bitstamp home page is no longer updating the live orders. I'd be interested if anyone else has any idea what the data.amount currently stands for, it is the change at that price, or the new sum at that price? :)

b) You are about to embark on a long, frustrating journey, my friend.

data.amount appears to be the CHANGE.  I agree that data.amount_sum would be nice. 

I am subscribing to channel "live_orders".  Does anybody have any better suggestions?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: mpradeep on November 14, 2013, 10:40:47 PM
I have been waiting for Verification since 2 days..

what is the current delay?



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on November 15, 2013, 09:51:05 AM
The account is now verified.  :)

Glad to hear that :). I told you it wouldn't take tooooo long.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: BitAddict on November 15, 2013, 01:05:03 PM
Yesterday I send urgent bank transfer, I paid lot of fees to be sure you receive it yesterday at the same momento to be sure I was 100% not missing this weekend action...
It is late friday and still not credited... No way  >:(


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: TerryCoin on November 15, 2013, 02:43:00 PM
Expecting Bitstamp to credit a wire within 1 business day from sending it is unrealistic. There are some cases in which they've done that but the average has to be more like 2-5 business days. They're not exactly the quickest. Most wires arrive the same day they're sent, that means nothing in terms of how long bitstamp will take to acknowledge it.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hdejongh on November 15, 2013, 03:19:14 PM
hello,

As a new user for bitstamp i have questions regarding the verification process (i want to trade a s a company not as natural person).
But nobody responds. Maybe its an idea to have an extra (paid) service on bitstamp so you get premium support?
?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: freespirit on November 15, 2013, 03:20:34 PM
Anyone experienced withdrawal delays lately? (EUR/SEPA) They used to be (consistently) processed in the middle of the day (1-2pm EET) if I'd order a withdrawal the night before. This time it is over 5pm already but my withdrawal is still "Waiting to be processed".


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: eoJ on November 16, 2013, 06:24:01 AM
Anyone experienced withdrawal delays lately? (EUR/SEPA) They used to be (consistently) processed in the middle of the day (1-2pm EET) if I'd order a withdrawal the night before. This time it is over 5pm already but my withdrawal is still "Waiting to be processed".

I've had a ton of delays in the past week with depositing money via SEPA, it arrives pretty fast, but is pretty slow to get processed after that.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: freespirit on November 16, 2013, 06:25:18 AM
My withdrawal still hasn't been processed BTW :(


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on November 16, 2013, 08:52:24 AM
For anyone with problems with API access which appeared in the last 2 days, please make sure that you set CONTENT_TYPE header to 'application/x-www-form-urlencoded'.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Alpaca Bob on November 16, 2013, 12:29:07 PM
Anyone experienced withdrawal delays lately? (EUR/SEPA) They used to be (consistently) processed in the middle of the day (1-2pm EET) if I'd order a withdrawal the night before. This time it is over 5pm already but my withdrawal is still "Waiting to be processed".


Same.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: BitAddict on November 16, 2013, 04:53:43 PM
Expecting Bitstamp to credit a wire within 1 business day from sending it is unrealistic. There are some cases in which they've done that but the average has to be more like 2-5 business days. They're not exactly the quickest. Most wires arrive the same day they're sent, that means nothing in terms of how long bitstamp will take to acknowledge it.

Finally they credited my money late friday.
Thanks bitstamp!!  ;D ;D ;D


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on November 16, 2013, 07:57:10 PM
Bitstamp is great.  :)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on November 17, 2013, 06:27:12 AM
They are indeed and they have found the only bank in the world that doesnt put restrictions on the withdrawal amount in under 8 months. ;)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 17, 2013, 08:04:45 AM
Bitfinex managed that too and they are now the 4th largest exchange.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on November 17, 2013, 08:23:29 AM
:o Where can i find their volume?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 17, 2013, 08:47:57 AM
www.bitcoinaverage.com

They have two orderbooks, so they actually contribute more than shown at bitcoinaverage.com because they also allow you to place orders on bitstamp - they are therefore about twice as large as reported, as bitstamp's volume is bumped by a few thousand because of bitfinex. See below.

https://bitfinex.com/pages/stats

They also have margin trading and stop loss orders so it pretty much blows all the other exchanges out of the water.

They offer discount on trading fees too with a referral coupon: bljWW56cHR



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitdude on November 18, 2013, 06:59:26 AM
It's been 7 days since I have sent SEPA to Bitstamp and my account has not been credited yet. Anyone else with similar problem?
Note that all my previous SEPA payments were processed within 48 hours and I have a verified account for a long time.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rannasha on November 18, 2013, 08:52:54 AM
It's been 7 days since I have sent SEPA to Bitstamp and my account has not been credited yet. Anyone else with similar problem?
Note that all my previous SEPA payments were processed within 48 hours and I have a verified account for a long time.

No problem here, I SEPA'ed some funds over last tuesday and they were credited in <24hrs.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitdude on November 18, 2013, 10:03:03 AM
Thanks for info. Finally, I have received an answer that my family bank account should not be used for funding my Bitstamp account in case the primary account holder is not exactly myself but some other member of my family (although obviously having same surname). This is weird but at least the funds did not lost.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: freespirit on November 18, 2013, 01:26:49 PM
My SEPA/EUR withdrawal has been processed today around the usual time.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rokund on November 18, 2013, 03:39:34 PM
For anyone with problems with API access which appeared in the last 2 days, please make sure that you set CONTENT_TYPE header to 'application/x-www-form-urlencoded'.

This is very helpful, Thanks


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on November 18, 2013, 05:48:52 PM
Quick question @hazek:

Generally satisfied customer here. I have one request though:

Could you please consider implementing stop-market & stop-limit orders?

The way I see it, it shouldn't require a major overhaul of your interface or trading engine, and with respect to server resources it should actually be *net positive* (the trader who set a stop order is less likely to log in in a panic during a flash crash).

I am aware that I could get stop functionality through trading bots, but I trust your guys security quite a bit so I'd prefer to place stop orders *directly* through your page.

Any chance?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: CoinArtist on November 18, 2013, 05:55:54 PM
Guys, what's the matter with the delay of SEPA transfers lately? I've wired more money in the middle of last week and yet it still hasn't been credited to my Bitstamp account.

Obviously, I'm not the only one. Complaints about dragging transfers can be found all over this forum and other sites and the current order book just looks ridiculous with bids for 800 coins.

What is the problem? Why does it suddenly take way longer to credit these transfers?

I'm missing out on a lot of serious profit here and will definitely think twice about where to send my next batch of money, especially since there's no official communication whatsoever although this is obviously quite a big issue currently. >:(


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on November 18, 2013, 09:21:48 PM
Dear Bitstamp clients,

We are currently experiencing some problems with our banking software. As a result, deposits and withdrawals may be delayed. We expect this issue to be solved be resolved tomorrow or the next day.

We kindly ask our customers with pending transfers to remain patient and refrain from submitting additional support tickets on the matter. We will announce as soon as this issue gets resolved.

Thank you for your understanding.

Best regards,
The Bitstamp team

---------------------------------------------
??????? anything on this matter ??????????


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on November 18, 2013, 10:18:18 PM
Dear Bitstamp clients,

We are currently experiencing some problems with our banking software. As a result, deposits and withdrawals may be delayed. We expect this issue to be solved and be resolved tomorrow or the next day.

We kindly ask our customers with pending transfers to remain patient and refrain from submitting additional support tickets on the matter. We will announce as soon as this issue gets resolved.

Thank you for your understanding.

Best regards,
The Bitstamp team


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: BitAddict on November 19, 2013, 06:22:26 AM
Hope you can fix it as fast as possible!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: 8fold on November 19, 2013, 08:46:03 AM
I think it is fixed, as money from Bitfinex arrived at Bitstamp.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: CoinArtist on November 19, 2013, 09:57:41 AM
Still waiting over here. Come on, guys ...

http://mrwgifs.com/wp-content/uploads/2013/03/Stephen-Colbert-Give-It-To-Me.gif


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on November 19, 2013, 10:36:37 AM
We will see today. It's also in bitstamps best interest for this to be repaired with price this high :)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on November 19, 2013, 01:04:24 PM
I can't access bitstamp now?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on November 19, 2013, 01:24:07 PM
I can't access bitstamp now?

Its just incapsula acting along


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitdude on November 19, 2013, 02:12:28 PM
Now it seems that API does not work. I keep receiving 403 Forbidden. The very same code worked yesterday ...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on November 19, 2013, 02:41:08 PM
I can't access bitstamp now?

Its just incapsula acting along
It's been pretty slow too.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: PrintMule on November 19, 2013, 02:44:30 PM
Now it seems that API does not work. I keep receiving 403 Forbidden. The very same code worked yesterday ...

Same here. Although I'm not in a mood for trading today, nothing beats yesterday. But it seemed scary for a moment. Imagine if one of these exchanges goes boom with allthe BTC and fiat in it. Scary.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on November 19, 2013, 03:22:21 PM
Now it seems that API does not work. I keep receiving 403 Forbidden. The very same code worked yesterday ...

Same here. Although I'm not in a mood for trading today, nothing beats yesterday. But it seemed scary for a moment. Imagine if one of these exchanges goes boom with allthe BTC and fiat in it. Scary.

Bitstamp,

Your API being down for an extended period like this is unacceptable.
You have removed features from the API for performance sake, and still your servers go down.

Please for the love of god, fix it...

Regards,
Your userbase!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: iamthekey on November 19, 2013, 04:38:30 PM
This exchange is going be more and more sux. Happy i leaved and see many big traders leave too. For bitcoin is biggest bad for now these amateur exchanges. I want see how they will refund traders in price move if they lost money because their service doesn't work.

Good luck all with Bitstamp


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: gjgjg on November 19, 2013, 05:47:31 PM
No official word on today's outage?  ???


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: DAN444 on November 19, 2013, 05:48:59 PM

I cant access the site
I m refraining from submitting a support ticket as requested


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: BitAddict on November 19, 2013, 05:57:28 PM
You should change "and it's gone" Page not found error. I don't care because I'm here lot of time, but It's freaking annoying for new users with lot of money inside... it is like "hello! Thanks for coming, now I got your money... Bye, bye!!"


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on November 19, 2013, 06:17:12 PM
Hell broke loose with this price. Can't do anything on website


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: xchrix on November 19, 2013, 06:19:47 PM
website is online again but veeeery slow


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 19, 2013, 06:31:59 PM
Sheesh -  you'd think they could manage a 5 second tweet. Seems they have gone the way of their predecessor MtGox...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: arbitrage001 on November 19, 2013, 07:38:21 PM
Anyone able to withdraw bitcoin?

How long does it normally take for them to process?



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 19, 2013, 07:38:52 PM
It's normally within a few minutes.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on November 19, 2013, 07:41:37 PM
Withdraw Ripple option doesn't work too.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: arbitrage001 on November 19, 2013, 07:48:00 PM
It's normally within a few minutes.

Has been 30 mins.

Should I be worry?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 19, 2013, 08:01:48 PM
It's normally within a few minutes.

Has been 30 mins.

Should I be worry?

If you need to trade those coins off bitstamp, yes....


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: arbitrage001 on November 19, 2013, 08:03:18 PM
It's normally within a few minutes.

Has been 30 mins.

Should I be worry?

If you need to trade those coins off bitstamp, yes....

Like to know if anyone else having the same issue.

Or is it just me?

Support doesn't seem to be working at this hour.



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: gjgjg on November 19, 2013, 08:40:52 PM
was back, but down again >:(


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on November 19, 2013, 08:50:30 PM
Internal server error?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: arbitrage001 on November 19, 2013, 08:53:25 PM
Bitstamp is down?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: CoinArtist on November 19, 2013, 09:12:06 PM
Just pathetic. What's even more pathetic than the lag in transfers and today's total clusterfuck is the fact that the co-founder is a moderator on these boards but not even able to give at least some sort of brief life sign explaining what the heck is going on (despite being active and constantly logging in here today, last one 8 p.m.).

I can't facepalm my face enough for such an unprofessional conduct of business.

God, I'm longing for the day some real players step up with a reliable, professional exchange and stomp these amateur exchanges to the ground. You'd think with a market cap of 8 billion the time for serious business has come. But nah, let's just run our exchanges like drunken apes. So frustrating.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: internetguru on November 19, 2013, 09:17:45 PM
Submitted a bank wire one week ago

Called the bank today and confirmed bitstamp's bank received the funds

Now I am waiting to see when my bitstamp account will be credited


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Krako on November 19, 2013, 09:18:02 PM
Just pathetic. What's even more pathetic than the lag in transfers and today's total clusterfuck is the fact that the co-founder is a moderator on these boards but not even able to give at least some sort of brief life sign explaining what the heck is going on (despite being active and constantly logging in here today, last one 8 p.m.).

I can't facepalm my face enough for such an unprofessional conduct of business.

God, I'm longing for the day some real players step up with a reliable, professional exchange and stomp these amateur exchanges to the ground. You'd think with a market cap of 8 billion the time for serious business has come. But nah, let's just run our exchanges like drunken apes. So frustrating.
+1


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: DAN444 on November 19, 2013, 09:52:54 PM
I m waiting for my account to be credited  :-\
Please


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: arbitrage001 on November 19, 2013, 09:55:45 PM
So everyone is having issue with bitcoin withdrawal?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: CoinArtist on November 19, 2013, 10:01:45 PM
So everyone is having issue with bitcoin withdrawal?

I do. Requested a coin withdrawal roughly 3 hours ago. Not arrived yet.

Furthermore, also a wire transfer somewhere in Limbo. According to my bank already reached Bitstamp's bank last Wednesday.

Failstamp at its best.



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: arbitrage001 on November 19, 2013, 10:07:28 PM
Same here.

I requested 1-2 BTC withdraw and they are still processing it.


Hope they didn't do any naked short on bitcoin. If they do, they are in serious trouble right now (so are we).


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on November 19, 2013, 10:18:30 PM
Just pathetic. What's even more pathetic than the lag in transfers and today's total clusterfuck is the fact that the co-founder is a moderator on these boards but not even able to give at least some sort of brief life sign explaining what the heck is going on (despite being active and constantly logging in here today, last one 8 p.m.).

I can't facepalm my face enough for such an unprofessional conduct of business.

God, I'm longing for the day some real players step up with a reliable, professional exchange and stomp these amateur exchanges to the ground. You'd think with a market cap of 8 billion the time for serious business has come. But nah, let's just run our exchanges like drunken apes. So frustrating.

I'm also not happy with the communication of Bitstamp. A short note on twitter is the least they could do, even if they can't fix the problem immediately.

That said, you're maybe not entirely fair about the "all exchanges are run by drunken apes". A major reason for exchange downtimes appear to be DDoS attacks. The sites don't handle them well, true, but then again, which (non bitcoin) sites do you know that *do* handle DDoS without downtime? The effect is just more spectacular in our case because traders tends to get twitchy when they can't log in and trade.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on November 19, 2013, 10:43:34 PM
Just pathetic. What's even more pathetic than the lag in transfers and today's total clusterfuck is the fact that the co-founder is a moderator on these boards but not even able to give at least some sort of brief life sign explaining what the heck is going on (despite being active and constantly logging in here today, last one 8 p.m.).

I can't facepalm my face enough for such an unprofessional conduct of business.

God, I'm longing for the day some real players step up with a reliable, professional exchange and stomp these amateur exchanges to the ground. You'd think with a market cap of 8 billion the time for serious business has come. But nah, let's just run our exchanges like drunken apes. So frustrating.

I'm also not happy with the communication of Bitstamp. A short note on twitter is the least they could do, even if they can't fix the problem immediately.

That said, you're maybe not entirely fair about the "all exchanges are run by drunken apes". A major reason for exchange downtimes appear to be DDoS attacks. The sites don't handle them well, true, but then again, which (non bitcoin) sites do you know that *do* handle DDoS without downtime? The effect is just more spectacular in our case because traders tends to get twitchy when they can't log in and trade.

This is true. And there is no real protection from a big DDoS, there is better. But they would require googles kind of money.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: CoinArtist on November 19, 2013, 11:52:43 PM
Just pathetic. What's even more pathetic than the lag in transfers and today's total clusterfuck is the fact that the co-founder is a moderator on these boards but not even able to give at least some sort of brief life sign explaining what the heck is going on (despite being active and constantly logging in here today, last one 8 p.m.).

I can't facepalm my face enough for such an unprofessional conduct of business.

God, I'm longing for the day some real players step up with a reliable, professional exchange and stomp these amateur exchanges to the ground. You'd think with a market cap of 8 billion the time for serious business has come. But nah, let's just run our exchanges like drunken apes. So frustrating.

I'm also not happy with the communication of Bitstamp. A short note on twitter is the least they could do, even if they can't fix the problem immediately.

That said, you're maybe not entirely fair about the "all exchanges are run by drunken apes". A major reason for exchange downtimes appear to be DDoS attacks. The sites don't handle them well, true, but then again, which (non bitcoin) sites do you know that *do* handle DDoS without downtime? The effect is just more spectacular in our case because traders tends to get twitchy when they can't log in and trade.

Of course, there's no real protection against a large DDoS. If this is causing today's downtimes, no hard feelings because of that (though communication is still pathetic).

However, I don't think DDoS had and still has anything to do with the delay regarding wire transfers since the middle of last week.

The site was running smoothly back then, still more and more reports came in complaining about SEPA transfers not being processed into Stamp accounts. That in combination with today's event just doesn't leave a good impression, i.e. me as a customer is definitely losing trust in their operations. I don't think I really have to explain how important customers' trust is when it comes to attracting mainstream interest and catalysing Bitcoin growth.

I'm quite new to Bitcoin, invested the first time at the beginning of this month. Currently, another batch of my money with which I wanted to buy more coins is somewhere in limbo and not where it's supposed to be, i.e. in my Stamp account.

I've already planned to further increase my investment in Bitcoins beyond that limbo money (basically quadruapling it). However, now I'm of course extremely unsure whether I should still use Stamp in order to get coins for that kind of fiat on the one hand. On the other hand, I'm also pretty unsure about the general development of Bitcoin when exchanges just can't get their act together, meaning I'm starting to ask myself whether I should really invest that much money if this is the current state we're in.

I'm just serving as an example. I think lots of people start developing such doubts when stuff like that goes down, and obviously this will have quite a negative impact on the overall development. That's also part of why I'm pissed and referring to the exchange operators as amateurs - not just because I'm concerned about that limbo money and because I've missed out on a lower price per coin (which I would have gotten if transfers would have been processed normally), but also because all these exchange issues severely hurt the overall development imo.

And certainly keeping your mouth shut if your whole exchange goes south for several hours doesn't really help scattering some of these doubts and getting some trust back.

On a sidenote: At least my coin withdrawal was processed roughly an hour ago, still 4 hours after my request.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on November 20, 2013, 12:13:54 AM
I think we will hear soon from them. I am sure they are working round the clock on that software problem, and that the things we get, like your bitcoin withdraw, and my sepa transfer beiing completed today, are done by hand. Altough someone from the staff could drop in a few words since the timing is very very bad.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: arbitrage001 on November 20, 2013, 02:11:55 AM
Support isn't answering ticket for 6+ hours.

And I am not able to withdraw BTC for 6+ hours.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 20, 2013, 02:18:37 AM
Amazing not even an apology on Twitter now the service is back up. No explanation either. Just like MtGox....


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: arbitrage001 on November 20, 2013, 02:20:19 AM
Edit:

Everything is resolved now.

I am able to withdraw and the blockchain did show the transaction.





Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: juhakall on November 20, 2013, 02:38:17 AM
I'm not getting any email from Bitstamp, first noticed this when I tried to withdraw BTC. Once I tried to get the 'forgot my password' email to see if anything's coming in, I got locked out of my account because it likely automatically reset my password to something random. How does that work exactly? Will it reset back to my original password if the reset link isn't used in some time? Or do they really just send your new password in the email?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: arbitrage001 on November 20, 2013, 03:09:02 AM
I'm not getting any email from Bitstamp, first noticed this when I tried to withdraw BTC. Once I tried to get the 'forgot my password' email to see if anything's coming in, I got locked out of my account because it likely automatically reset my password to something random. How does that work exactly? Will it reset back to my original password if the reset link isn't used in some time? Or do they really just send your new password in the email?

Contact their support to reset password.



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: juhakall on November 20, 2013, 03:16:03 AM
I'm not getting any email from Bitstamp, first noticed this when I tried to withdraw BTC. Once I tried to get the 'forgot my password' email to see if anything's coming in, I got locked out of my account because it likely automatically reset my password to something random. How does that work exactly? Will it reset back to my original password if the reset link isn't used in some time? Or do they really just send your new password in the email?

Contact their support to reset password.



What if my email service provider (Office365) has blocked their sending address/server due to some mistake? It seems to be very over-enthusiast about that, I just noticed...

Won't be easy to communicate with Bitstamp in that case. I'd like to know which host Bitstamp uses to send emails, so I can ask Office365 support and make sure they aren't blocklisting Bitstamp.

Can others get email from Bitstamp?

EDIT: I tried to create a new account with an email address on a completely different provider. No mail came through.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: tdenisenko on November 20, 2013, 06:07:37 AM
I'm not getting any email from Bitstamp, first noticed this when I tried to withdraw BTC. Once I tried to get the 'forgot my password' email to see if anything's coming in, I got locked out of my account because it likely automatically reset my password to something random. How does that work exactly? Will it reset back to my original password if the reset link isn't used in some time? Or do they really just send your new password in the email?

Contact their support to reset password.



What if my email service provider (Office365) has blocked their sending address/server due to some mistake? It seems to be very over-enthusiast about that, I just noticed...

Won't be easy to communicate with Bitstamp in that case. I'd like to know which host Bitstamp uses to send emails, so I can ask Office365 support and make sure they aren't blocklisting Bitstamp.

Can others get email from Bitstamp?

EDIT: I tried to create a new account with an email address on a completely different provider. No mail came through.

Yes, I am also not receiving emails from bitstamp.
I wasn't able to withdraw bitcoins because emails never received so I tried to disable email confirmations but that itself also requires an email confirmation so my bitcoins are stuck at failstamp too.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitdude on November 20, 2013, 07:36:42 AM
The site is extremely slow, but works. BTC withdrawal worked for me now including email confirmation. However, my 1000+ EUR deposit has still not been credited.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 20, 2013, 08:32:38 AM
Still no word from Bitstamp officially... terrible service.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: morningtime on November 20, 2013, 08:44:31 AM
I'm not receiving withdrawal confirmation emails. And the site is excruciatingly slow this morning.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on November 20, 2013, 08:48:39 AM
Hi Bitstamp,

Please take the time to pop up in here and let us know what's going on.
The lack of communication is kinda scary.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: terrapinflyer on November 20, 2013, 10:04:58 AM
Let me log in just now but getting

Oops!
Internal Server Error

Awesome.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on November 20, 2013, 10:08:35 AM
DDoS is really boring. It worked overnight, but now we are back again to square zero


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 20, 2013, 10:09:54 AM
Let me log in just now but getting

Oops!
Internal Server Error

Awesome.

Up/down/timeout/internal server error/incapsula interstatial

no API at ALL/no idea what trades are or are not being executes/site up/site down/no communication/sometimes site loads then gone again....

CRAPPY SERVICE.

Just tell us what the ^$%& is going on. How hard is it for someone to tweet once?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: terrapinflyer on November 20, 2013, 10:17:20 AM
I was able to get a withdraw requst out waiting on email confirmation now...

*edit*

Got email request and confirmed now waiting to be processed.
Ill take my coins and wait till they figure this all out...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitcoinmarketmaker on November 20, 2013, 10:17:36 AM
At times when I am able to login (and load 1 or 2 pages, before I get a server error), I notice that my 30 day USD volume is reset to 0$, and the commission rate is also reset to 0.50%

And the 30 days BTC volume is not listed anymore

Anybody else noticed something similar?

Over the past months I was a huge Bitstamp supporter/fan, I hope they can sort this out asap.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bx8389 on November 20, 2013, 10:28:25 AM
I was able to get a withdraw requst out waiting on email confirmation now...

Me too but I don´t have high hopes about
I used to like and supported Bitstamp in the past but their attitude in this moment is the worst a business can do with their clients.

If they don't give quickly any explanation or news probalbly loose the trust and their users in future.

** Edit **

SEPA Withdraw canceled without received any confirmation Email.
Try again...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 20, 2013, 10:29:25 AM
At times when I am able to login (and load 1 or 2 pages, before I get a server error), I notice that my 30 day USD volume is reset to 0$, and the commission rate is also reset to 0.50%

And the 30 days BTC volume is not listed anymore

Anybody else noticed something similar?

Over the past months I was a huge Bitstamp supporter/fan, I hope they can sort this out asap.

Wow... well spotted. I finally managed to see my account page and I am also at 0.50% -- something it up, I was waaaay lower than that.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 20, 2013, 10:31:47 AM
I was able to get a withdraw requst out waiting on email confirmation now...

Me too but I don´t have high hopes about
I used to like and supported Bitstamp in the past but their attitude in this moment is the worst a business can do with their clients.

If they don't give quickly any explanation or news probalbly loose the trust and their users in future.

I had kept some BTC in Bitstamp just in case, but I was mistaken. I should have moved everything to Bitfinex. They have good service and they communicate when they have problems. I know it's hard to be perfect in this space, but good customer service makes all the difference. I do not trust Bitstamp now - something very shady is going on.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: terrapinflyer on November 20, 2013, 10:44:14 AM
How is the price fluctuating if no one can log in?
Watching http://www.bitcoinity.org/markets/bitstamp/USD (http://www.bitcoinity.org/markets/bitstamp/USD) Im still seeing trading going on. Just not very much


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: morningtime on November 20, 2013, 10:44:59 AM
How is the price fluctuating if no one can log in?
Watching http://www.bitcoinity.org/markets/campbx/USD (http://www.bitcoinity.org/markets/campbx/USD) Im still seeing trading going on. Just not very much

Some people can still do API trading. I suspect this is how Coinbase gets their coin from Bitstamp.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on November 20, 2013, 10:45:40 AM
How is the price fluctuating if no one can log in?
Watching http://www.bitcoinity.org/markets/campbx/USD (http://www.bitcoinity.org/markets/campbx/USD) Im still seeing trading going on. Just not very much


 Because you are doing it wrong :D. You are watching campbx. http://bitcoinity.org/markets/bitstamp/USD


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 20, 2013, 10:45:52 AM
How is the price fluctuating if no one can log in?
Watching http://www.bitcoinity.org/markets/campbx/USD (http://www.bitcoinity.org/markets/campbx/USD) Im still seeing trading going on. Just not very much

Some people can still do API trading. I suspect this is how Coinbase gets their coin from Bitstamp.

Well I usually exclusively trade by API, and I get timeouts most of the time...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Buster on November 20, 2013, 10:46:16 AM
How is the price fluctuating if no one can log in?
Because some can.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: terrapinflyer on November 20, 2013, 10:48:12 AM
How is the price fluctuating if no one can log in?
Watching http://www.bitcoinity.org/markets/campbx/USD (http://www.bitcoinity.org/markets/campbx/USD) Im still seeing trading going on. Just not very much

Some people can still do API trading. I suspect this is how Coinbase gets their coin from Bitstamp.

Well I usually exclusively trade by API, and I get timeouts most of the time...

API is how I trade too and it has been timed out for hours at this point. Thats why I am trying to get my coins out now, hopefully.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: terrapinflyer on November 20, 2013, 10:49:08 AM
How is the price fluctuating if no one can log in?
Watching http://www.bitcoinity.org/markets/campbx/USD (http://www.bitcoinity.org/markets/campbx/USD) Im still seeing trading going on. Just not very much


 Because you are doing it wrong :D. You are watching campbx. http://bitcoinity.org/markets/bitstamp/USD

Yea I noticed that about 3 sec after the post. Still point remains


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 20, 2013, 10:54:24 AM
How is the price fluctuating if no one can log in?
Because some can.

I think people trade a little when the site comes up. the API is completely crappy at the moment.. and I think there is probably activity triggered on the orderbooks too.

Something fishy is going on with no communications.... they surely know about this thread and they surely get the angry tweets to http://twitter.com/bitstamp


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 20, 2013, 11:13:29 AM
Here is an example that the API isnt working: http://bitcoinwisdom.com/markets/bitstamp/btcusd shows last trade 3 hours ago.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: terrapinflyer on November 20, 2013, 11:25:05 AM
Whatever Im going to bed, this will be sorted out when I get up.  :-\


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: micalith on November 20, 2013, 11:29:27 AM
I just managed to get an email for withdrawing coins. Site seems to be running again.

Is it fixed or temporary ?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: stiftmaster on November 20, 2013, 11:29:39 AM
And Open Orders can´t be cancel, smart move  :-\

edit: works now


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 20, 2013, 11:31:20 AM
And Open Orders can´t be cancel, smart move  :-\

edit: works now

Reminds me of MtGox in April..... I'm scared...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Alpaca Bob on November 20, 2013, 11:49:07 AM
Anyone experienced withdrawal delays lately? (EUR/SEPA) They used to be (consistently) processed in the middle of the day (1-2pm EET) if I'd order a withdrawal the night before. This time it is over 5pm already but my withdrawal is still "Waiting to be processed".


Same.

Took a bit longer this time, but the withdrawal came through today.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: thehun on November 20, 2013, 11:50:15 AM
I sent 1 BTC to my Bitstamp address and after 12 confirmations it still hasn't been added to my balance. Has anyone else had this issue?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: micalith on November 20, 2013, 11:57:21 AM
I sent 1 BTC to my Bitstamp address and after 12 confirmations it still hasn't been added to my balance. Has anyone else had this issue?

It seems there is a BTC transfer problem. I ordered a BTC withdrawal when bitstamp got back online half an hour ago. It's still 'Waiting to be processed'


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 20, 2013, 12:00:02 PM
I sent 1 BTC to my Bitstamp address and after 12 confirmations it still hasn't been added to my balance. Has anyone else had this issue?

It seems there is a BTC transfer problem. I ordered a BTC withdrawal when bitstamp got back online half an hour ago. It's still 'Waiting to be processed'

So their site seems to be up again, and API, although it's still spotty. Things are clearly wrong still

1. On their front page it show:
        Last Price: $502.02
        Daily Change: 502.02 Infinity.00%
2. My 30 transaction shows $0
3. My fee shows 0.5% and it should be 0.2%
4. Bought 0.01 BTC and went to withdraw, I got the confirmation email but so far no BTC have been sent.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 20, 2013, 12:11:21 PM
... and it's gone... again...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on November 20, 2013, 12:13:16 PM
Haha I managed to get one 15 minute candlestick out of the API today.

WooHoo!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dudebit on November 20, 2013, 12:43:04 PM
Can't deposit Bitcoin either. When not getting Oops server error I get that Incapsula error.
The deposit Ripple link seems to at least generate the address & qr code - not interested.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dreamspark on November 20, 2013, 12:47:16 PM
Absolute joke. With no communication via social media or here (despite the owner of the exchange being a frequent figure on the forums and has been logged in recently as well) I don't hold high hoped for my funds in limbo.

Call me cynical but isn't it funny that it comes out that they are having 'banking software' issues and then all of a sudden the sites down for well over 24h, support tickets not answered for two days and no communication at all.

My moneys on their bank freezing their account and all this other mess is more of a distraction while they attempt to get it sorted.

KEEP YOUR CUSTOMERS IN THE LOOP IF YOU DONT WANT TO LOSE THEM.

I for one wont be trading on bistamp any time soon.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: tdenisenko on November 20, 2013, 12:47:38 PM
Email confirmations still doesn't work


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on November 20, 2013, 12:49:18 PM
Site seems to be snappy again.

Bitstamp team, please comment on this forum, just to give us some peace of mind.

If this was a DDOS:

Please get a new IP, Hide everything behind your CDN and use pusher for API calls:
http://pusher.com/


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dudebit on November 20, 2013, 01:02:32 PM
Snappy indeed! That Oops page pops right up!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: micalith on November 20, 2013, 01:19:25 PM
my more recent, smaller BTCs withdrawal away from Stamp just arrived   :)

still waiting for the larger earlier one...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on November 20, 2013, 01:24:31 PM
I am also waiting on my deposit to bitstamp (btc), 9 confirmations so far.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Sword Smith on November 20, 2013, 01:35:43 PM
I have succesfully withdrawed a small amount of bitcoins from Bitstamp:
https://blockchain.info/tx/9dca539724d4e3372223acc5a9603fc71c34b57c54de77edd842060f228c406f

Any news on the SEPA transfers? I have a significant amount in limbo.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: micalith on November 20, 2013, 01:41:00 PM
my more recent, smaller BTCs withdrawal away from Stamp just arrived   :)

still waiting for the larger earlier one...

bigger one gone through now too. Looks like they might be getting back on track


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: juhakall on November 20, 2013, 01:42:04 PM
I finally got a confirmation mail for my earlier SEPA withdrawal. However, I'm still locked out of my account, because password reset mails aren't coming in. Why on earth does the feature reset passwords immediately, instead of waiting before a user clicks on a link on the email?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on November 20, 2013, 01:46:04 PM
It started rolling again. Now they need some time to process backorders from last 48 hours


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: thehun on November 20, 2013, 01:53:04 PM
I sent 1 BTC to my Bitstamp address and after 12 confirmations it still hasn't been added to my balance. Has anyone else had this issue?

Received my coins finally and the site seems to be running again


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Domi3636 on November 20, 2013, 01:57:00 PM
I send money to bitstamp through SEPA week ago and I still havent recieved it.
I am a bit worried. I send support ticket two days ago. No reply yet.
Should I contact my bank ?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: tdenisenko on November 20, 2013, 02:00:34 PM
I have succesfully withdrawed a small amount of bitcoins from Bitstamp:
https://blockchain.info/tx/9dca539724d4e3372223acc5a9603fc71c34b57c54de77edd842060f228c406f

Any news on the SEPA transfers? I have a significant amount in limbo.

You call that small amount?
You must be JB


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitcoinmarketmaker on November 20, 2013, 02:08:16 PM
At the moment the site responds quick for me. Looks all much better.

BTC's that I have have sent a couple of hours ago also arrived in my account and I was able to sell them without any problems.

Not ok (yet):
30 day USD volume still standing at 0$
Commission rate at 0.5% (should be lower)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 20, 2013, 02:09:49 PM
Looking at my transaction, they seem to send out a whole batch in one tx, so that might account for the delays, they wait for enough BTC (like 700+) before writing and broadcasting the tx


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: CoinArtist on November 20, 2013, 02:45:41 PM
Still SEPA transfer in limbo, so much for "We expect this issue to be solved and be resolved tomorrow or the next day".

Oh, and thanks a lot for the transparency and open communication!!! FUCKING A!!!!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Domi3636 on November 20, 2013, 02:49:56 PM
Still SEPA transfer in limbo, so much for "We expect this issue to be solved and be resolved tomorrow or the next day".

Oh, and thanks a lot for the transparency and open communication!!! FUCKING A!!!!
How long are you waiting?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: CoinArtist on November 20, 2013, 02:53:11 PM
Still SEPA transfer in limbo, so much for "We expect this issue to be solved and be resolved tomorrow or the next day".

Oh, and thanks a lot for the transparency and open communication!!! FUCKING A!!!!
How long are you waiting?


Exactly one week now.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on November 20, 2013, 03:34:53 PM
Dear Bitstamp clients,

We are currently experiencing some problems with our banking software. As a result, deposits and withdrawals may be delayed. We expect this issue to be solved and be resolved tomorrow or the next day.

We kindly ask our customers with pending transfers to remain patient and refrain from submitting additional support tickets on the matter. We will announce as soon as this issue gets resolved.

Thank you for your understanding.

Best regards,
The Bitstamp team

UPDATE: This issue has been resolved. All pending transfers are being processed.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: TwinWinNerD on November 20, 2013, 03:45:55 PM
my 30 day volume is at 0BTC. If i make a trade now, do i get a refund on the 0.18% commision i pay too much?

regards


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: WindGlider on November 20, 2013, 03:48:17 PM

UPDATE: This issue has been resolved. All pending transfers are being processed.
what about not working email confirmations and fees calculated incorrectly?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Sword Smith on November 20, 2013, 03:51:14 PM
Dear Bitstamp clients,

We are currently experiencing some problems with our banking software. As a result, deposits and withdrawals may be delayed. We expect this issue to be solved and be resolved tomorrow or the next day.

We kindly ask our customers with pending transfers to remain patient and refrain from submitting additional support tickets on the matter. We will announce as soon as this issue gets resolved.

Thank you for your understanding.

Best regards,
The Bitstamp team

UPDATE: This issue has been resolved. All pending transfers are being processed.
Thank you for the update. Can you please inform us when you expect to have cleared the backlog?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: terrapinflyer on November 20, 2013, 04:08:29 PM
Finally got my coins out. Ill wait till they make a comment about whats going on until I trust them again.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on November 20, 2013, 04:14:19 PM
my 30 day volume is at 0BTC. If i make a trade now, do i get a refund on the 0.18% commision i pay too much?

regards

The fee has been reset and is now being recalculated which takes 2 seconds per every user(after maintenance server has to re-calculate the last 30days of trading for every user).

While the fee may not be correctly displayed the correct fee is applied when trading. This can be confirmed in your transaction's log.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dreamspark on November 20, 2013, 04:15:20 PM
SEPA has arrived and the whole site is back up.

Still massively dissapointed in the customer service exhibited in this last 48 hour period.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on November 20, 2013, 04:15:41 PM
Finally got my coins out. Ill wait till they make a comment about whats going on until I trust them again.

We will provide an update once our internal testing is complete and confirms any issues were successfully resolved.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on November 20, 2013, 04:17:10 PM
SEPA has arrived and the whole site is back up.

Still massively dissapointed in the customer service exhibited in this last 48 hour period.

We apologize for any delays which you may have experienced. We currently accumulated a backlog which we are now working to resolve as soon as possible.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 20, 2013, 04:17:18 PM
@hazek are you going to give us an explanation of

1. What happened.
2. Why there was zero communication to users via Twitter/forum/email - Twitter takes 5 seconds to tweet a message.
3. What you have done or will do in order for 1 or 2 not to occur again.

In short we accept there will be technical issues, but your zero communication (MtGox) style of customer relations is not going to do you any favors...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dreamspark on November 20, 2013, 04:23:03 PM
SEPA has arrived and the whole site is back up.

Still massively dissapointed in the customer service exhibited in this last 48 hour period.

We apologize for any delays which you may have experienced. We currently accumulated a backlog which we are now working to resolve as soon as possible.

Thats all fine to say now but its really not hard to keep your customers in the loop and answer support tickets quicker than 48 hours. One ambiguous announcement on facebook when your an active member of the community really doesn't cut it. Not when theres thousands of dollars in limbo.

Thankyou for sorting it all out though and I hope you will provide an explanation as to what happened.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: WindGlider on November 20, 2013, 04:29:11 PM
thanks for all efforts made, but not everything is resolved yet, email confirmations are still not working, please fix asap or implement feature to disable email confirmations when 2f is enabled


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: tdenisenko on November 20, 2013, 04:41:55 PM
thanks for all efforts made, but not everything is resolved yet, email confirmations are still not working, please fix asap or implement feature to disable email confirmations when 2f is enabled

+1


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rannasha on November 20, 2013, 04:52:01 PM
Same problem here, withdrawal confirmation emails not arriving.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: F-bernanke on November 20, 2013, 04:57:20 PM
I could withdraw 38BTC this morning.

But please inform your costumers when technical issues occur. This radio silence scared the shit out of me.

Still waiting for a deposit to arrive btw, should have been there last week...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: terrapinflyer on November 20, 2013, 05:01:36 PM
Same problem here, withdrawal confirmation emails not arriving.

Check Spam. Mine always go there. I was able to withdraw all my funds this morning, after some nail biting hours...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 20, 2013, 05:04:07 PM
Seems we are getting the Mark Karpeles treatment here: silence.

Move to Bitfinex, seriously. You can still trade on Bitstamps orderbook, but you dont get shitty non-responsive support... and if they have a problem, they communicate with you...
Bitfinex accounts for a lot of the volume on Bitstamp anyhow.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rannasha on November 20, 2013, 05:08:46 PM
Same problem here, withdrawal confirmation emails not arriving.

Check Spam. Mine always go there. I was able to withdraw all my funds this morning, after some nail biting hours...

That's not it, simply not getting the email. Got withdrawal confirmations just fine 2 days ago and received deposit confirmations just fine today.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Ming on November 20, 2013, 05:15:01 PM
$5000 caught up in the SEPA deposits "missing log file" problem Nov. 15.  The whole episode reeks of manipulation.  Still haven't seen my deposit.  Never using BitStamp again.  



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: TwinWinNerD on November 20, 2013, 05:58:46 PM
any ETA on the BTC cashout? I need to know when i can send BTC again...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on November 20, 2013, 06:16:56 PM
@hazek are you going to give us an explanation of

1. What happened.
2. Why there was zero communication to users via Twitter/forum/email - Twitter takes 5 seconds to tweet a message.
3. What you have done or will do in order for 1 or 2 not to occur again.

In short we accept there will be technical issues, but your zero communication (MtGox) style of customer relations is not going to do you any favors...

Huge +1 from me.

This is not about the technical problem itself. I understand that DDoS and the banking software problem can take a while, and I also understand that you now have a backlog that hopefully gets worked through within a few days.

But, really, Hazek: next time there's a meltdown like yesterday, please give us AT LEAST ONE UPDATE PER DAY.

There is ALWAYS enought time for that. A quick note so we know you're working on it, and didn't run away with our coins/money. That's all I ask for, and I really think you should keep it in mind.

One. Short. Update. Twitter, or email, or news item on the webpage. Your choice.

But one update per 24h.

That's all.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: juhakall on November 20, 2013, 06:33:38 PM
Same problem here, withdrawal confirmation emails not arriving.

Check Spam. Mine always go there. I was able to withdraw all my funds this morning, after some nail biting hours...

That's not it, simply not getting the email. Got withdrawal confirmations just fine 2 days ago and received deposit confirmations just fine today.

I just tried again, withdrawal emails definitely aren't coming in. Not in spam folder either. I've already received a password reset email and a message about my SEPA withdrawal being completed after problems with withdrawal request mails started happening. So it's just the withdrawal request mails that aren't coming for some reason.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: juhakall on November 20, 2013, 06:34:29 PM
@hazek are you going to give us an explanation of

1. What happened.
2. Why there was zero communication to users via Twitter/forum/email - Twitter takes 5 seconds to tweet a message.
3. What you have done or will do in order for 1 or 2 not to occur again.

In short we accept there will be technical issues, but your zero communication (MtGox) style of customer relations is not going to do you any favors...

+1


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on November 20, 2013, 06:47:19 PM
Same problem here, withdrawal confirmation emails not arriving.

This is now fixed. Thank you for your reports and apologies for the inconvenience.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 20, 2013, 06:54:45 PM
Same problem here, withdrawal confirmation emails not arriving.

This is now fixed. Thank you for your reports and apologies for the inconvenience.

Completely ignoring the scores of requests for an explanation of what actually happened etc....
You are demonstrating wilfully ignoring us now... interesting...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on November 20, 2013, 07:33:36 PM
Same problem here, withdrawal confirmation emails not arriving.

This is now fixed. Thank you for your reports and apologies for the inconvenience.

Completely ignoring the scores of requests for an explanation of what actually happened etc....
You are demonstrating wilfully ignoring us now... interesting...

Apologies, as I stated a few pages ago, we are waiting for our international tests to confirm the issues are resolved before making an announcement. I expect this to happen tonight or tomorrow morning.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rannasha on November 20, 2013, 07:38:34 PM
Same problem here, withdrawal confirmation emails not arriving.

This is now fixed. Thank you for your reports and apologies for the inconvenience.

Works again, email arrived instantly. Thanks.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 20, 2013, 07:40:08 PM
Same problem here, withdrawal confirmation emails not arriving.

This is now fixed. Thank you for your reports and apologies for the inconvenience.

Completely ignoring the scores of requests for an explanation of what actually happened etc....
You are demonstrating wilfully ignoring us now... interesting...

Apologies, as I stated a few pages ago, we are waiting for our international tests to confirm the issues are resolved before making an announcement. I expect this to happen tonight or tomorrow morning.

But dont you see, that is exactly the problem. Until now, you havent even admitted there was a problem with site down, unusable, API down.... blocking of legitimate users ... BTC withdrawals not happening etc etc...
That is the problem. You need to communicate WHEN THERE IS A PROBLEM that there is a problem and you are working to resolve it. At least them people know something is up. Otherwise, we are all in the dark.

Step 1 is to acknowledge there is a problem - that works for you too because you dont have to wade through 1000 support emails etc asking wtf is up. You can do that over twitter. It's not hard,...5 seconds...
Step 2 is when you things are getting near under control to give a status update - not resolved but we're getting to grips with it.
Step 3, is the morning after stuff...

You cant just jump to step 3... and frankly it looks like unless we hadn't goaded you, you'd have remained silent. That's not acceptable. WE ARE YOUR CUSTOMERS. We pay your salary, so please respect us a little.
And have some respect for the fact failings on your side can have huge financial consequences for us.... you must be more responsible.

Customer relations dont get better with silence - they get better by owning up, up front.

tell someone higher up about this so they develop a better policy for dealing with incidents


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: internetguru on November 20, 2013, 07:47:27 PM
Submitted a bank wire one week ago

Called the bank today and confirmed bitstamp's bank received the funds

Now I am waiting to see when my bitstamp account will be credited

My account finally got funded!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: DAN444 on November 20, 2013, 07:52:00 PM
Submitted a bank wire one week ago

Called the bank today and confirmed bitstamp's bank received the funds

Now I am waiting to see when my bitstamp account will be credited

My account finally got funded!
I took a week?
I m still waiting  :-\


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: btcdrak on November 20, 2013, 07:55:24 PM
Warning to users:

Another problem persists: Adding the order however is instant, and instantly shows in the open order list..., but cancelling an order takes about 60 seconds to register on the system - huge lag.

Buyer be ware!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: WindGlider on November 20, 2013, 07:58:13 PM
This is now fixed. Thank you for your reports and apologies for the inconvenience.

Works again, email arrived instantly. Thanks.
yeap, email arrived instantly as well, thanks


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Sword Smith on November 20, 2013, 08:00:31 PM
Submitted a bank wire one week ago

Called the bank today and confirmed bitstamp's bank received the funds

Now I am waiting to see when my bitstamp account will be credited

My account finally got funded!
Would you care to share the details of the transaction with us? When you sent it, from where and how big the amount was so we other folks know what to expect.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: WindGlider on November 20, 2013, 08:21:58 PM
Hey,

i wrote a ticket but it is kind of urgent (also a bit strange)

I did cash out about 20 BTC and all went pretty instantly.
Also the mail for this cashout came instantly and also changed very fast to status: Finished:

ID   Date   Description   Amount   Status   
228016   Nov. 20, 2013   Bitcoin   4.00000000 BTC   Finished

BUT it never showed up on the blockchain...

Please fix ID 228016

Thanks
better check in your bitcoin client, it seems to me that there's a problem with blockhain.info


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: TwinWinNerD on November 20, 2013, 08:28:02 PM
Hey,

i wrote a ticket but it is kind of urgent (also a bit strange)

I did cash out about 20 BTC and all went pretty instantly.
Also the mail for this cashout came instantly and also changed very fast to status: Finished:

ID   Date   Description   Amount   Status   
228016   Nov. 20, 2013   Bitcoin   4.00000000 BTC   Finished

BUT it never showed up on the blockchain...

Please fix ID 228016

Thanks
better check in your bitcoin client, it seems to me that there's a problem with blockhain.info

problem is solved now.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Sword Smith on November 20, 2013, 08:31:04 PM
Hey,

i wrote a ticket but it is kind of urgent (also a bit strange)

I did cash out about 20 BTC and all went pretty instantly.
Also the mail for this cashout came instantly and also changed very fast to status: Finished:

ID   Date   Description   Amount   Status   
228016   Nov. 20, 2013   Bitcoin   4.00000000 BTC   Finished

BUT it never showed up on the blockchain...

Please fix ID 228016

Thanks
better check in your bitcoin client, it seems to me that there's a problem with blockhain.info

problem is solved now.
I have experienced that Blockchain sometimes does not show the transaction before it has been included in a block.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: massimies on November 20, 2013, 08:48:55 PM
Hasek or anyone else in charge.

What's up with the broken commission fees? Are you going to compensate the trading fee loss back to customers? What's the deal with huge lag when cancelling open orders?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: eoJ on November 20, 2013, 08:50:53 PM
What's up with the broken commission fees?
This, both my BTC and my USD 30 day history says 0, so my commission is .5% instead of .2%...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bkpduke on November 20, 2013, 09:00:07 PM
Hasek or anyone else in charge.

What's up with the broken commission fees? Are you going to compensate the trading fee loss back to customers? What's the deal with huge lag when cancelling open orders?

+1 on this.


Also, just an FYI to anyone doing wires to USA - there appears to be a consistent "intermediary bank" wire charge of $27.  I've done 2 withdrawals in the past month and both were hit with that fee, and I've confirmed it is on on my bank's end.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: juhakall on November 20, 2013, 09:04:59 PM
Hasek or anyone else in charge.

What's up with the broken commission fees? Are you going to compensate the trading fee loss back to customers? What's the deal with huge lag when cancelling open orders?

+1 on this.


Also, just an FYI to anyone doing wires to USA - there appears to be a consistent "intermediary bank" wire charge of $27.  I've done 2 withdrawals in the past month and both were hit with that fee, and I've confirmed it is on on my bank's end.

He already explained it:

The fee has been reset and is now being recalculated which takes 2 seconds per every user(after maintenance server has to re-calculate the last 30days of trading for every user).

While the fee may not be correctly displayed the correct fee is applied when trading. This can be confirmed in your transaction's log.

I haven't verified that the correct fee is actually applied, since I already emptied my account.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: massimies on November 20, 2013, 09:22:34 PM
Confirmed. Commission fees are correct even when it shows 0.5% commission rate on account balance page.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rannasha on November 20, 2013, 10:10:01 PM
Confirmed. Commission fees are correct even when it shows 0.5% commission rate on account balance page.

Confirmed as well. There's still a slight issue where the site calculates the maximum size of your order based on the incorrect fee-rate. In my case, I placed a market buy with all my available funds, and it correctly applied my 0.4% commission rather than the displayed 0.5%. However, it left me with ~0.1% of my funds, since it computed the size of the order based on the 0.5% fee.

This is a minor issue, but it can be a bit annoying for people that want to fully empty their account (and keep it empty).


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: accord01 on November 20, 2013, 10:27:30 PM
for wire transfer's my credit union uses a "intermediary bank"... but it is not in the form.    Does that matter?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on November 20, 2013, 11:14:19 PM
for wire transfer's my credit union uses a "intermediary bank"... but it is not in the form.    Does that matter?

Yes it does. With credit unions usually you need to enter the intermediary bank as the bank and the credit union as the beneficiary, you need to enter the credit union's bank account number at the intermediary bank as the IBAN/account number and the intermediary's SWIFT code and then in further instructions you need to enter "FFC your name, account number your_number"


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: caiomsbr on November 20, 2013, 11:54:09 PM
Dear Hazek,

I submitted a support ticket since about 30 hours ago but not yet a single word from Bitstamp as we speak.

I use Astropay on a daily basis and I've been able to purchase HUGE AMOUNTS of bitcoin.. Enough to tell you than the system works absolutely fine and fast. But in the yesterday event when bistamp crashed, I had an ongoing transaction of 400 USD, and when ASTROPAY was returning successfully from my online banking to reach Bitstamp's Astropay API page to credit the fund, it just simply showed a page stating the information below and my funds were not credited!!

www.bitstamp.net
owner has denied your access to the site.
hr
Incident ID 168000670006536119-5467033807408****
Your IP Address 186.205.***.***
Proxy IP 199.83.***.***
Proxy ID 10168
Error Code 16
Error Name Security error (code 16)
Error Description This request was blocked by the security rules

I have uploaded screenshots on the ticket but since it has about 30 hours I'm becoming worried of when would you release those funds to me. I'm NOT FUNDING any more (but I really needed to) just because I fear I could complicate things even more if I do.

I have already sent email to astropay with the same screens including order ID and probably they might also have tried to reach you internally to inform you some way that that token's been paid.

Sorry for my bad english..
Caio


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: OooOMan on November 21, 2013, 06:44:22 AM
Problems with the Commission rate still not solved.
Commission rate changed to maximum 0.50% and ignore new trades.

Does anyone have a similar problem?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: 8fold on November 21, 2013, 07:19:59 AM
Problems with the Commission rate still not solved.
Commission rate changed to maximum 0.50% and ignore new trades.

Does anyone have a similar problem?

See this (https://bitcointalk.org/index.php?topic=38711.msg3652673#msg3652673).


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitdude on November 21, 2013, 07:37:23 AM
My deposit from 11th still not credited, 60 hours since last reply from support :(

Edit: Finally an answer that it will be credited in 1 day. Good.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: CryptoCluster on November 21, 2013, 12:28:55 PM
How long does it currently take to verify an account?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leogdesouza on November 21, 2013, 01:24:50 PM
It took me a couple of days.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: caiomsbr on November 21, 2013, 01:27:44 PM
It's been 43 Hours since I open the support ticket and only silence so far!! Can I get a little glance at the situation Bitstamp?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitcoinmarketmaker on November 21, 2013, 03:56:54 PM
I would like to report that for my account activities all seems to be back to normal.

In the last 16 hours, I have been successfully able to:
- deposit and withdraw btc
- received emails without any delays regarding deposits/withdrawals
- an international wire transfer (withdrawal USD) requested today, moved from status "Waiting for processing" to "Finished" in less than 3 hours

The only thing that is not correct yet is the listing for the fee and the listed usd volume amount, but that is no problem, because Hazek has answered to that concern here https://bitcointalk.org/index.php?topic=38711.msg3652673#msg3652673 (https://bitcointalk.org/index.php?topic=38711.msg3652673#msg3652673).

Just a report for my situation.

I hope that the issues for everybody else are also solved soon !!!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: boozezela on November 21, 2013, 04:53:53 PM
Apologies, as I stated a few pages ago, we are waiting for our international tests to confirm the issues are resolved before making an announcement. I expect this to happen tonight or tomorrow morning.

This is how a company communicates with customers, watch and learn:
https://twitter.com/NodeStatus

They don't hide problems, they report them openly every single time. Also they are able to reply to questions and tickets in less than 4 hours.

I understand that this could be a cultural issue, but there is no need to hide things from customers like in the past when the communist party and the iron curtain were very well established in Central and Eastern Europe.

Do you have an issue with the visualisation of the fees? Fine. Sh*t happens. Spend 5 f*cking seconds twitting about it and then copy&paste the same message on your facebook page and on the news page as well.





Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: accord01 on November 21, 2013, 04:57:37 PM
Regarding cash withdrawals, does "withdrawal confirmed" mean withdrawal processed?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: caiomsbr on November 21, 2013, 06:17:28 PM
47 Hours AND NO SINGLE ANSWER .. Maybe staff is rich and is spending money on the beach with cars, girls and so on... And wouldn't have 5 seconds to tweet or respond to tickets..

I'm pretty upset since I followed normal steps which I had always followed flawlessly and 47 HOURS and no single: "Ok, we're looking into it" - 5 simple words just to make sure we're not cattles

I have 400 USD stuck between 2 companies 48 hours ago: Astropaycard.com <-> Bistamp

Caio


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitdude on November 21, 2013, 07:05:25 PM
Finally, money credited! Good.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on November 21, 2013, 10:46:23 PM
At this point, all is excellent. Bitstamp is rocking again   ;D


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: philX on November 22, 2013, 12:19:24 AM
No, not everything is good at all. Bitstamp is making me really mad. I can't wait to switch to one of the newer exchanges that seem to mushroom.  >:(


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: boozezela on November 22, 2013, 01:47:36 AM
At this point, all is excellent. Bitstamp is rocking again   ;D

Not even remotely close: with the fees discrepancy the exchange is not able to use all your USD balance when you buy BTC, buying less BTC and leaving you with unspent USD.



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on November 22, 2013, 08:17:00 AM
At this point, all is excellent. Bitstamp is rocking again   ;D

Not even remotely close: with the fees discrepancy the exchange is not able to use all your USD balance when you buy BTC, buying less BTC and leaving you with unspent USD.



What it leaves you is with 0.2%-0.3% of your funds. Thats not such a big deal when everything else works. It will be fixed


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: boozezela on November 22, 2013, 08:24:19 AM
What it leaves you is with 0.2%-0.3% of your funds. Thats not such a big deal when everything else works. It will be fixed

It is a big deal depending on how much money you are transacting.
Lack of communication is not helping either.

Your mileage may vary.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: nottorious91 on November 22, 2013, 10:21:03 AM
Does anyone have an ideea if I withdraw usd from bitstamp into my EUR account, it should get credited, right?

Also, "Waiting to be processed" means the wire hasn't actually left bitstamp?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitcoinmarketmaker on November 22, 2013, 10:37:37 AM
Does anyone have an ideea if I withdraw usd from bitstamp into my EUR account, it should get credited, right?

Also, "Waiting to be processed" means the wire hasn't actually left bitstamp?

hi nottorious91,
If you withdraw usd to your euro account it will be credited, your bank will do the exchange.
"Waiting to be processed" means that it has not left bitstamp yet. In my case over the last months, the status usually moves from "Waiting to be processed" to "Finished" within 24 hours. And then you only have to wait less than a week for it to arrive in your account (for an international transfer, SEPA might be even faster).


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: nottorious91 on November 22, 2013, 11:03:36 AM
Does anyone have an ideea if I withdraw usd from bitstamp into my EUR account, it should get credited, right?

Also, "Waiting to be processed" means the wire hasn't actually left bitstamp?

hi nottorious91,
If you withdraw usd to your euro account it will be credited, your bank will do the exchange.
"Waiting to be processed" means that it has not left bitstamp yet. In my case over the last months, the status usually moves from "Waiting to be processed" to "Finished" within 24 hours. And then you only have to wait less than a week for it to arrive in your account (for an international transfer, SEPA might be even faster).

Thanks for the reply. I hope my SEPA withdraw will arrive monday / tuesday.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: membersound on November 22, 2013, 11:08:09 AM
Still awaiting a several k SEPA deposit I made on 16th of november. NO response whatsoever by ticket support or email. Wonder if I'll ever see the money again??


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Turanjian on November 22, 2013, 11:43:35 AM
I must say that my recent experience has been similar. No crediting of bank wire deposits for 4 days now, and of course.... no customer service. With basically non-existant service you have to wonder how bitstamp will be able to survive. On the positive side: bitcoin withdrawals now finally work quickly.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: boozezela on November 22, 2013, 11:46:50 AM
Can anyone recommend any other EU exchange apart from Sh*tstamp? As soon as my SEPA transfer I made on 18th gets credited, I'm going to kiss Bitstamp a permanent goodbye. In the spring my account got robbed and I lost about 2000 euros because Bitstamp doesn't offer two-factor auth for Nokias and has otherwise fairly easily crackable security.

Now they first made a post about banking software issues on 18th, although some people have said to wire money to them on 12th and still not getting credited. Then their page page goes down for several days and there is not a single f'ing post from the staff posted on social media about what's going on untill they report "everything is fixed, but the standard banking processing". How about some estimates on how long the standard banking transfer will take to process?? It has now been two days since they made that post and my account hasn't still been credited.

The way they run their "customer service", if you can call it that, is just... I don't even know that call it. It's something I want to have nothing to do with.

Bitcoin-central.net (see https://bitcointalk.org/index.php?topic=129461.680) could be an alternative, however the backlog for document verification is quite high at the moment. On a positive note, when I told them that I had been waiting for verification for 20 days, they escalated the issue to their partner and I got verified straight away (IIRC the next day).

Also there are no charting facilities at the moment, so you would be trading blind.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: caiomsbr on November 22, 2013, 12:18:21 PM
It's just passed 65 Hours and my 400 USD funds WERE NOT CREDITED, no response from tickets or emails.. The only thing you guys are REALLY DEALING with is something on automated mode, if you run any trouble with the payment (LIKE I DID), you'll get no response for DAYS, and might lose a lot of money...

400 USD may not seem that much, but it's prevented me from funding a lot more.. If bitstamp checked my account history they would see that i fund like 2,000.00 USD per day on a regular basis..

It's too much disrespect for people who gave money to them!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: CashCoinCow on November 22, 2013, 12:22:15 PM
Still awaiting a several k SEPA deposit I made on 16th of november. NO response whatsoever by ticket support or email. Wonder if I'll ever see the money again??

I got the same Problem. If you click on SEPA in your Deposit Options, does there stands" Waiting for you to send the funds..."?


@Bitstamp

Come on Dudes, i always thought u Guys were serious... you told on 20.11 bout solved banking problems but many people like me still wait for there deposits.
Without Support Message...  >:(


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leogdesouza on November 22, 2013, 01:16:31 PM
I used AstroPay and within 2 days my money was there.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: miror on November 22, 2013, 02:06:30 PM
posted already in the newbie section, but did not get an answer (wow, a déjŕ vu)

yesterday:
I have made a SEPA deposit of €2.1k on November 18, and three 4-figure deposits on November 20.
The November 20 deposits all got credited within the same day! But the oldest (and largest) deposit, from november 18, is still missing. How is that possible?
I sent a ticket more than 20 hours ago - no reply. Is somebody from bitstamp here, who could look into this??

what also looks weird... is this normal?

Account -> History says: 2013-11-18 14:25:01   [IP-Address]   Opened SEPA deposit for EUR 2,100.00
but Deposits -> Your Deposit Requests says: Nov. 18, 2013   EU bank transfer (SEPA)   EUR 2,100.00   Finished

how can it be "Finished" when the money has not been credited yet??? it is also not shown in Account -> Transactions
and why do friends of mine asking senseless questions about depositing or buying bitcoins, get replies within 4-5 hours??


today:
ok i'm getting mad

WHERE IS THE PROBLEM TO REPLY WITHIN 40!! HOURS?? U EARN SOME 10 or 100K PER DAY. EMPLOY MORE SUPPORT STAFF U GREEDY ****** ********!!   >:(

AND SEND ME MY MONEY!


meanwhile btc price is exploding....


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on November 22, 2013, 03:21:56 PM
Not exactly happy long-term customer here as well.

According to my bank, my non-trivial transfer went out from their side about a week ago. Still no deposit on bitstamp :/


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: philX on November 22, 2013, 03:27:14 PM
posted already in the newbie section, but did not get an answer (wow, a déjŕ vu)

yesterday:
I have made a SEPA deposit of €2.1k on November 18, and three 4-figure deposits on November 20.
The November 20 deposits all got credited within the same day! But the oldest (and largest) deposit, from november 18, is still missing. How is that possible?
I sent a ticket more than 20 hours ago - no reply. Is somebody from bitstamp here, who could look into this??

what also looks weird... is this normal?

Account -> History says: 2013-11-18 14:25:01   [IP-Address]   Opened SEPA deposit for EUR 2,100.00
but Deposits -> Your Deposit Requests says: Nov. 18, 2013   EU bank transfer (SEPA)   EUR 2,100.00   Finished

how can it be "Finished" when the money has not been credited yet??? it is also not shown in Account -> Transactions
and why do friends of mine asking senseless questions about depositing or buying bitcoins, get replies within 4-5 hours??


today:
ok i'm getting mad

WHERE IS THE PROBLEM TO REPLY WITHIN 40!! HOURS?? U EARN SOME 10 or 100K PER DAY. EMPLOY MORE SUPPORT STAFF U GREEDY ****** ********!!   >:(

AND SEND ME MY MONEY!


meanwhile btc price is exploding....


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Turanjian on November 22, 2013, 04:11:07 PM
I have noticed that even Bitstamp's one man customer service (hazek) has now apparently disappeared from this Forum. That bodes ill for the future of Bitstamp. Perhaps Bitstamp is planning to go out of business and take off with everyone's money??


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dsattler on November 22, 2013, 04:16:50 PM
I have noticed that even Bitstamp's one man customer service (hazek) has now apparently disappeared from this Forum. That bodes ill for the future of Bitstamp. Perhaps Bitstamp is planning to go out of business and take off with everyone's money??

No I don't think so!

Maybe "they" are busy working off the backlog. Some transactions come through, some does not. This is no scheme for manipulation!

Keep cool!  ;D


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: philX on November 22, 2013, 04:25:37 PM
I have noticed that even Bitstamp's one man customer service (hazek) has now apparently disappeared from this Forum. That bodes ill for the future of Bitstamp. Perhaps Bitstamp is planning to go out of business and take off with everyone's money??

No I don't think so!

Maybe "they" are busy working off the backlog. Some transactions come through, some does not. This is no scheme for manipulation!

Keep cool!  ;D


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: CashCoinCow on November 22, 2013, 04:34:30 PM
I have noticed that even Bitstamp's one man customer service (hazek) has now apparently disappeared from this Forum. That bodes ill for the future of Bitstamp. Perhaps Bitstamp is planning to go out of business and take off with everyone's money??

No I don't think so!

Maybe "they" are busy working off the backlog. Some transactions come through, some does not. This is no scheme for manipulation!

Keep cool!  ;D

If some members are able to buy even though they deposited later and earlier depositors are unable to buy, some members have an unfair advantage. This stinks.  >:(

when did you made your deposit? i made mine on 17.November


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: philX on November 22, 2013, 04:42:24 PM
The November 20 deposits all got credited within the same day! But the oldest (and largest) deposit, from november 18, is still missing.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dsattler on November 22, 2013, 06:01:20 PM
Bitstamp is featured on Coindesk:

http://www.coindesk.com/bitstamps-bitcoin-price-exceeds-mt-gox/ (http://www.coindesk.com/bitstamps-bitcoin-price-exceeds-mt-gox/)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: camu6 on November 22, 2013, 07:07:09 PM
Alot of people are still affected by your banking issues Hazek!

There is a huge difference between people who are just waiting a few days longer for their deposit to arrive and people who are waiting for their deposit to arrive beeing completely left in the dark about it!

Inform your customers and be clear about such important things or you are on the best way to Mt.Gox 2.0.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on November 22, 2013, 07:10:30 PM
Inform your customers and be clear about such important things or you are on the best way to Mt.Gox 2.0.
Maybe thats just what they want...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: camu6 on November 22, 2013, 07:17:21 PM
Inform your customers and be clear about such important things or you are on the best way to Mt.Gox 2.0.
Maybe thats just what they want...

I just don't get it. You would think they'd take a close look at their business rivals and try to be better.

But here we are...





Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: caiomsbr on November 22, 2013, 07:17:45 PM
Just an Update..

I'm still waiting for my 400 USD to show up, as much as ANY ANSWER from support, either from ticket or email.. IT'S BEEN 72 HOURS in the dark..

Today I deposited 1000 USD and came through JUST FINE .. INSTANTLY.

LIKE I SAID.. Bitstamp is running totally on automated mode.. If you're lucky enough to have automatic working you're ok.. But I REPEAT.. if you run ANY PROBLEMS .. You are on you own.. Bitstamp turned into some kind of old-west...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: CashCoinCow on November 22, 2013, 08:08:53 PM
Update from me;
the Money I deposited on November, 17, has finally arrived.
But I still have the fee Bug-whatever-thing-0.5


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: miror on November 22, 2013, 08:17:29 PM
update:
received the money, and an answer from mr. kodric personally ...


Dear XXX,

Thank you for contacting us regarding this matter.

According to our logs your transfer arrived, was processed and your funds added to your account.

If you should have any further questions, please feel free to contact us again.

Best regards,
Nejc Kodrič


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: caiomsbr on November 22, 2013, 08:17:48 PM
I just Toped up more 1,200 USD worked nicely..

I just want my 400 USD funded!!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: camu6 on November 22, 2013, 08:20:34 PM
update:
received the money, and an answer from mr. kodric personally ...


Dear XXX,

Thank you for contacting us regarding this matter.

According to our logs your transfer arrived, was processed and your funds added to your account.

If you should have any further questions, please feel free to contact us again.

Best regards,
Nejc Kodrič

got the exact same ticket response + funds credited


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rampion on November 22, 2013, 08:21:46 PM
Time to hire more people, Nejc. Quickly.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dnaleor on November 22, 2013, 08:35:53 PM
I am also a happy customer, up until now:

I deposited 600 EUR on 08/11/2013.
No USD arrived in my account...
I called my bank, they said everything went through.

6 days ago, I opened a support ticket.
yesterday, I received an answer, I needed to send a bank statement
I did that.
Today, they said according to their logs, the funds did not arrive and willlook into it;

I hope everything will be resolved soon. I am waiting for more than 2 weeks now!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on November 22, 2013, 08:40:26 PM
got the exact same ticket response + funds credited

(almost) the same here:

about 2 hours after my support ticket, my account got funded (as always with a pretty fair EUR-USD conversion rate :D)

So I would suggest that those who a) shout SCAMMERS and b) signed up about on here a week ago STFU. Complaining about sub-optimal service is one thing, running around like a headless chicken is something different.

But that said:

+1 for Rampion's post.

Bitstamp direly needs to increase its number of employees. Among them: someone who handles PR (and posts regular updates about what is going on)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: mmeijeri on November 22, 2013, 08:42:10 PM
Opening a bank account in a major eurozone country might also do wonders for confidence. Not that there's a whole lot of confidence in the banking system, but Slovenia has one of the worst in the eurozone. A German or Austrian bank would probably be best.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on November 22, 2013, 08:47:00 PM
Opening a bank account in a major eurozone country might also do wonders for confidence. Not that there's a whole lot of confidence in the banking system, but Slovenia has one of the worst in the eurozone. A German or Austrian bank would probably be best.

This topic comes up over and over again. Their bank is Unicredit Slovenia. Maybe not my ideal idea of a bank either, but probably better than the (formerly) state owned Slovenian banks.

Anyway, the point is Bitstamp decided on that bank, and that is that. It's clear they won't change that part of their system, so you either accept that element of risk or not.

The lack of response/updates and general feeling of creeping up delays however is something they *can* quickly fix, and there's no excuse for not doing so (by hiring some more staff).


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: mmeijeri on November 22, 2013, 08:48:56 PM
Anyway, the point is Bitstamp decided on that bank, and that is that. It's clear they won't change that part of their system, so you either accept that element of risk or not.

Hey, it's their business, they get to run it the way they choose. But I find it worrying that they apparently either won't bother to get a German account, or no major German bank will have them. That does not inspire confidence.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: F-bernanke on November 22, 2013, 08:57:09 PM
To be fair,

There EURUSD exchange rate is fair.
If I use my bank for forex exchanges, they rape me without lube! 0,01 spread!

(For large forex exchanges I normally use UKForex or transferwise, but again, Stamps, exchange rate is fair).


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: rsn8801 on November 22, 2013, 09:17:10 PM
15 days... not credited yet... ASTROPAY  >:(


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: imrer on November 22, 2013, 09:23:02 PM
Withdrawals are without problems?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: membersound on November 22, 2013, 09:43:47 PM
Just to report something positive: I now got my deposit (from last week) of serveral k credited.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on November 22, 2013, 10:05:13 PM
Anyway, the point is Bitstamp decided on that bank, and that is that. It's clear they won't change that part of their system, so you either accept that element of risk or not.

Hey, it's their business, they get to run it the way they choose. But I find it worrying that they apparently either won't bother to get a German account, or no major German bank will have them. That does not inspire confidence.

I understand what you're saying. I had the same thoughts of course when I signed up. But through a combination of some personal research (asking a Slovenian friend who's also an economist :D) and trying to stay updated on the topic, I am relatively sure the account is safe. Sure, if the banking landscape in Slovenia goes haywire, it would happen fast, but Unicredit is the subsidiary of a major Italian bank, and they are not in the same league of problems as the Slovenian state banks. In other words, should there ever be an opt-in (not certain that this will actually happen), I consider it rather unlikely that Unicredit would be included. And re: German bank account. I'm not sure that would be better. Sure, more stability from the banking side, but it'd also mean under the eyes of a probably more rigorous German state prosecutor. It's not that Bitcoin is illegal in Germany, far from it, but I wouldn't really like to be on a German exchange either at the moment.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: devastator83 on November 22, 2013, 10:19:32 PM
update:
received the money, and an answer from mr. kodric personally ...


Dear XXX,

Thank you for contacting us regarding this matter.

According to our logs your transfer arrived, was processed and your funds added to your account.

If you should have any further questions, please feel free to contact us again.

Best regards,
Nejc Kodrič

You created a normal ticket ?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: tdenisenko on November 22, 2013, 10:42:11 PM
I wonder what do you guys write in the declaration of the transaction?
Just the message or something like "Important message: message" ?

I do it the second way, I wonder if automation system will still process that transaction without human approval...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on November 23, 2013, 12:05:31 AM
Site extremely slow again.

How is the situation re: server upgrades?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: rsn8801 on November 23, 2013, 12:50:03 AM
Ticket #19753

deposited 2013-11-07 (15 days)

not credited in my account yet....

please !!!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: miror on November 23, 2013, 01:30:16 AM
update:
received the money, and an answer from mr. kodric personally ...


Dear XXX,

Thank you for contacting us regarding this matter.

According to our logs your transfer arrived, was processed and your funds added to your account.

If you should have any further questions, please feel free to contact us again.

Best regards,
Nejc Kodrič

You created a normal ticket ?
yes
actually 2 normal tickets (the second about 4 hours after the first one, because they updated that the software problem has been resolved, and all my other deposits except the oldest one arrived, and many here posted that they got credited, so that seemed weird to me. but not sure whether its advantageous to send several tickets or rather leads to the exact opposite - getting to the end of the line again) and a mail to info@bitstamp but never got a reply there obv.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: devastator83 on November 23, 2013, 06:48:48 AM
...

So I would suggest that those who a) shout SCAMMERS and b) signed up about on here a week ago STFU. Complaining about sub-optimal service is one thing, running around like a headless chicken is something different.

...

Seriously man, you must be high, lost your mind or something else ...

Letting people wait for 2 weeks (!) and stating that everything is OK and all transactions are processed when they aren't... how would you call that than ?

Things would be really different if:
- they replied to tickets
- didn't say 'everything is OK'
- reply to social media/mails

Pick any of the above ...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Turanjian on November 23, 2013, 08:15:02 AM

Letting people wait for 2 weeks (!) and stating that everything is OK and all transactions are processed when they aren't... how would you call that than ?

Things would be really different if:
- they replied to tickets
- didn't say 'everything is OK'
- reply to social media/mails

Pick any of the above ...

Very good point. They claim that all transactions have been processed. Yet judging from the comments here and my own experience, this is obviously not true. So they are either (a) lying, or (b) incompetent. I don't know which is worse.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: n-gage on November 23, 2013, 11:45:55 AM
hazek, Nejc, and other guys from bitstamp,

Since Nov 12th, I'm still waiting for a wire transfer of $21,000  to appear on my bank account. Is there a chance to order an investigation or ask your bank to check on this? I agree to pay all the fees required etc.. Nobody seems to answer my support ticket on this matter....


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: thehun on November 23, 2013, 11:57:06 AM
The recent lack of communication from Bitstamp's side is really worrying. For some reason my IP has been banned for over a week and there has been no response from customer support regarding this. I have to access using a VPN and for what I'm reading now deposits and withdrawals are going Gox way. Not good.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: caiomsbr on November 23, 2013, 02:01:12 PM
Update:

it's been 90 HOURS I deposited 400 USD, USING ASTROPAY, and BITSTAMP still didn't fund it, or replied to my tickets or emails..

Everyday I wake up and check if:

- My MONEY GOT FUNDED
- THEY REPLIED TO MY TICKETS.

I have already made 3,050 USD AFTER that incident, and they are WORKING.

But my 400 USD is still missing.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: mmeijeri on November 23, 2013, 02:03:56 PM
Has anyone succeed in withdrawing fiat or depositing BTC lately? I'm wondering why the price difference with MtGox has mostly disappeared while that with btce has grown enormously. Obviously there is no arbitrage going on, so I'm wondering which pipes are clogged.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: massimies on November 23, 2013, 02:37:11 PM
Time to hire more people, Nejc. Quickly.


And better server equipment as well broader cables.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: juhakall on November 23, 2013, 02:42:03 PM
Has anyone succeed in withdrawing fiat or depositing BTC lately? I'm wondering why the price difference with MtGox has mostly disappeared while that with btce has grown enormously. Obviously there is no arbitrage going on, so I'm wondering which pipes are clogged.

My SEPA withdrawal took only 3 days like usual.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: massimies on November 23, 2013, 03:04:55 PM
"Funny" how bitstamp started being unresponsive 5 minutes before rates dropped. It's hopeless to get current market price not to mention to sell some coins for it. Reminds me a lot of Mt. Gox.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lotusblüte on November 23, 2013, 03:09:31 PM
i have a problem verifying my account on bitstamp.

the form asks for the "Document Expiration Date" - but my drivers license doent have one^^
-i tried to leave the line without any numbers, didnt work
-filled in a "-", didnt worked


as it seems the sstem doesnt like -any- date in there^^

-can someone from support give me a help-  ????

thanks!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: camu6 on November 23, 2013, 03:12:30 PM
AAAAAND its gone........

Great service Bitstamp. Let me guess.. networking issues? Those completly resolved ones?

Edit: Nice recovery! If that is your improved downtime, I am very pleased.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lotusblüte on November 23, 2013, 03:36:49 PM
it´s gone???   :o


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: camu6 on November 23, 2013, 03:52:12 PM
it´s gone???   :o

The website was down for ~15 minutes. No big deal at other fields but really annoying and costfull when it happens to exchanges for a pretty volatile new currency.

I don't really know an answer to your question above but have you considerd trying you ID-Card or your passport?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lotusblüte on November 23, 2013, 04:00:35 PM
finally i got it! i filled just filled in some future date and informed the support.
i think i had something to do with bitstamps off-time. -new/refreshed formula data wasnt transmitted, or something.

concerning the possible "down", it seems like DDOS for me. but the API seems to work fine^^
more and more voices get louder, if these down-time are somehow a product of the page itself, trying to get somehow a profit. -even if not, it is quite bad for such site not to be -always available-, or having a big enough infrastructure for its number of daily customers.

...but it is just the childhhod of the coins... so let see how it will mature


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Trade101 on November 23, 2013, 04:39:40 PM
"Funny" how bitstamp started being unresponsive 5 minutes before rates dropped. It's hopeless to get current market price not to mention to sell some coins for it. Reminds me a lot of Mt. Gox.

market order? your trade gets executed even when you are away from your computer...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: philX on November 23, 2013, 04:47:54 PM
http://www.washingtonpost.com/blogs/the-switch/wp/2013/11/23/heres-who-probably-did-that-massive-150000000-bitcoin-transaction/ (http://www.washingtonpost.com/blogs/the-switch/wp/2013/11/23/heres-who-probably-did-that-massive-150000000-bitcoin-transaction/)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: massimies on November 23, 2013, 05:10:09 PM
market order? your trade gets executed even when you are away from your computer...

The prices on the webpage are lagging behind the real time prices. API shows them correctly but the site lags.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: caiomsbr on November 23, 2013, 06:03:58 PM
http://www.washingtonpost.com/blogs/the-switch/wp/2013/11/23/heres-who-probably-did-that-massive-150000000-bitcoin-transaction/ (http://www.washingtonpost.com/blogs/the-switch/wp/2013/11/23/heres-who-probably-did-that-massive-150000000-bitcoin-transaction/)

Ow wait... Guess WHAT?.. they WON'T ANSWER the publisher because they can't answer their tickets!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rampion on November 23, 2013, 06:18:29 PM
http://www.washingtonpost.com/blogs/the-switch/wp/2013/11/23/heres-who-probably-did-that-massive-150000000-bitcoin-transaction/ (http://www.washingtonpost.com/blogs/the-switch/wp/2013/11/23/heres-who-probably-did-that-massive-150000000-bitcoin-transaction/)

Ow wait... Guess WHAT?.. they WON'T ANSWER the publisher because they can't answer their tickets!

Holy shit, let me doubt that there are 200k coins on Bitstamp... What's sure is that in their order book they only have 10k coins.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: devastator83 on November 24, 2013, 12:09:09 AM
Crossed the 2 weeks waiting boundary since I deposited ...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rassah on November 24, 2013, 02:04:48 AM
My mom wired money from US on Friday, November 15th. Still nothing in her balance, and no reply to question of whether they even got it.

These guys are messing with Rassah's mom now  >:(


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: massimies on November 24, 2013, 02:22:53 AM
Still unusable and unrensposive. Prices lag minutes behind and cancelling orders is impossible.

Tips for a new good European market place?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Alpaca Bob on November 24, 2013, 11:27:59 AM
Still unusable and unrensposive. Prices lag minutes behind and cancelling orders is impossible.

Tips for a new good European market place?

Bitcoin.de & Kraken.com, although neither have anywhere near as much volume as Bitstamp does.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Krako on November 24, 2013, 11:40:14 AM
i think is very extrange before bitstamp down the prices was nearly 15% less compared with mtgox. After the site was recovered the prices are around the same as mtgox... Casuality?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dnaleor on November 24, 2013, 12:58:27 PM
finally got my SEPA deposit on bitstamp, after more than 2 weeks!

issue resolved, but I will lower my funds on my account


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: boozezela on November 24, 2013, 01:27:03 PM
Still unusable and unrensposive. Prices lag minutes behind and cancelling orders is impossible.

Tips for a new good European market place?

Bitcoin.de & Kraken.com, although neither have anywhere near as much volume as Bitstamp does.

Bitcoin.de is not really an exchange, it is more an escrow that facilitates trading: you deal directly with other users and you buy/sell using SEPA transfers. Once the payment is received by the you/the other party, Bitcoin.de release BTCs accordingly.

Pro:
- Transfers are not stuck in a limbo depending on non-specified "problems" (MtGox/Bitstamp style).
- Because the entities involved in the transfers are banks, transfers really happen in 24/48 hours
- The price for BTCs sometimes is lower than "real" exchanges
- You don't need to fully verify your account: there is a semi-verified status that allows you to trade a maximum of €2500/year (IIRC there is also a limit in terms of volume, but at the moment I am too lazy to login and check :) ).

Cons:
- Because of the 24/48 hours delay you cannot do day trading
- No major charting facilities available
- In case of a price crash the other party may refuse to honour the transaction (by doing so s/he will be penalised and possibly banned by/from bitcoin.de)
- Prices in USD don't make any sense: they are hugely overestimated




Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: BitAddict on November 24, 2013, 01:34:56 PM
i think is very extrange before bitstamp down the prices was nearly 15% less compared with mtgox. After the site was recovered the prices are around the same as mtgox... Casuality?

It is completely normal.

Deposits halted= less money to buy bitcoin = less price

Deposits of 2 weeks processed all at the same time in just 2 days = tons of money to buy bitcoin = higher price


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Alpaca Bob on November 24, 2013, 01:57:24 PM
Still unusable and unrensposive. Prices lag minutes behind and cancelling orders is impossible.

Tips for a new good European market place?

Bitcoin.de & Kraken.com, although neither have anywhere near as much volume as Bitstamp does.

Bitcoin.de is not really an exchange, it is more an escrow that facilitates trading: you deal directly with other users and you buy/sell using SEPA transfers. Once the payment is received by the you/the other party, Bitcoin.de release BTCs accordingly.

Pro:
- Transfers are not stuck in a limbo depending on non-specified "problems" (MtGox/Bitstamp style).
- Because the entities involved in the transfers are banks, transfers really happen in 24/48 hours
- The price for BTCs sometimes is lower than "real" exchanges
- You don't need to fully verify your account: there is a semi-verified status that allows you to trade a maximum of €2500/year (IIRC there is also a limit in terms of volume, but at the moment I am too lazy to login and check :) ).

Cons:
- Because of the 24/48 hours delay you cannot do day trading
- No major charting facilities available
- In case of a price crash the other party may refuse to honour the transaction (by doing so s/he will be penalised and possibly banned by/from bitcoin.de)
- Prices in USD don't make any sense: they are hugely overestimated




Yeah he didn't ask for an exchange specifically, but bitcoin.de is more like localbitcoins.com. Also, massimies, look into localbitcoins.com.

Kraken seems pretty great, but they are US based. Which is a big downside for me, especially after the whole Lavabit ordeal. And then there is the (very) low volume issue, of course.

I really hope Bitstamp will get real. They have been doing a fine job up until now, but we have yet to see a whole bunch of improvements. Surely most of these have been discussed within this thread.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: massimies on November 24, 2013, 05:56:55 PM
I'm not looking for an escrow styled trading, but something very similar to bitstamp. Real time trades, SEPA transfers, working and fast webpage and last but not least customer service. Trading volume is an issue too. That's why btc-e doesn't cut it (and the fiat/btc rate is ridiculously low compared to other markets).


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Alpaca Bob on November 24, 2013, 05:59:39 PM
I'm not looking for an escrow styled trading, but something very similar to bitstamp. Real time trades, SEPA transfers, working and fast webpage and last but not least customer service.

Kraken.com

(But like I said, their volume is still low. And they are based in the US. They do use SEPA.)

(I'm not familiar with Bitcoin-Central.)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: mmeijeri on November 24, 2013, 05:59:54 PM
In recent days volume at btc-e has been comparable to that of MtGox and Bitstamp.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lotusblüte on November 24, 2013, 06:22:10 PM
kraken.com did something like a joint-venture with the Fidor-Bank AG.
Having an online-bank account on Fidor you can process fast bank transfers (Fidor-MoneyWire) to kraken. usually it takes maximum 24 hours!

in future they are planning to speed up this service to minimum.

bitcoin.de is in discussions with the Fidor Bank as well atm to make a symbiosis possible in near future. this will soon mean something like a real-time trading/money wireing option on bitcoin.de


Here you can make a free Fidor Bank Online-Account via my affiliate-link, thanks mate:  :)

https://banking.fidor.de/registrierung?ibid=17071743



edit: this is not my banking business, but i am really happy about this new banking-option "Fidor" and looking forward for their guaranted upcoming superfast wireing-service!
-if there are any language issues (it seems the page is german only), feel yourself free to contact me for further assistance, i will guide & translate you through the registration for a little BTC-tip  ;)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dsattler on November 24, 2013, 06:24:22 PM
Bitcoin-Central is open again and EU-based.

BC-Central has a lot to do to catch up. At the moment, their website is in french only...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: boozezela on November 24, 2013, 07:00:11 PM
Bitcoin-Central is open again and EU-based.

BC-Central has a lot to do to catch up. At the moment, their website is in french only...

I'm logged in and it's in English.



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: devastator83 on November 24, 2013, 08:35:37 PM
finally got my SEPA deposit on bitstamp, after more than 2 weeks!

issue resolved, but I will lower my funds on my account

+1
Mine also got deposited after 2 weeks ...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lotusblüte on November 24, 2013, 08:40:54 PM
that sounds really crazy^^  :-\


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: massimies on November 24, 2013, 09:13:23 PM
In recent days volume at btc-e has been comparable to that of MtGox and Bitstamp.

So it has been. Fiat price is still way too low. Btc-e thrives on altcoins?

Edit: Stamp having problems again...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bx8389 on November 24, 2013, 09:39:11 PM
In recent days volume at btc-e has been comparable to that of MtGox and Bitstamp.

So it has been. Fiat price is still way too low. Btc-e thrives on altcoins?

Edit: Stamp having problems again...

Yes, Seems every time bitstamp have a plunge and number of transactions takeoff problems start again
Probably lack of processing power for actual number of users
I suported bitstamp in past but now I start to move to more reliable services


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dsattler on November 24, 2013, 10:31:00 PM
Bitcoin-Central is open again and EU-based.

BC-Central has a lot to do to catch up. At the moment, their website is in french only...

I'm logged in and it's in English.



How have you switched it to english? I can see the language menu but can only select french!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lotusblüte on November 25, 2013, 12:24:31 AM
tried to delete cookies & cache n stuff yet?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: boozezela on November 25, 2013, 11:41:40 AM
How have you switched it to english? I can see the language menu but can only select french!

I didn't do anything.
In the Language menu I can see English and French.

I am using Chrome and under language settings I have "English (United States)" as primary language and "English" as secondary.




Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dsattler on November 25, 2013, 12:51:49 PM
How have you switched it to english? I can see the language menu but can only select french!

I didn't do anything.
In the Language menu I can see English and French.

I am using Chrome and under language settings I have "English (United States)" as primary language and "English" as secondary.

OK, you are right. The website is not properly working on the iPad and I had not checked it on my desktop. It's working fine with chrome, like you've said.  :-[


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Krako on November 25, 2013, 06:01:51 PM
i think is very extrange before bitstamp down the prices was nearly 15% less compared with mtgox. After the site was recovered the prices are around the same as mtgox... Casuality?

It is completely normal.

Deposits halted= less money to buy bitcoin = less price

Deposits of 2 weeks processed all at the same time in just 2 days = tons of money to buy bitcoin = higher price

I don't think so. Bitstamp was down just in the hours when the prices was dropping down very significatively... Of course is normal that if the site is down the price don't move. But it was down just in the right moment...
Really I don't belive so much in casualitys likes this.

(En espańol te lo explico mejor) haha


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kozopes on November 25, 2013, 06:18:24 PM
How long does it take to withdraw funds from bitstamp at the moment?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: rsn8801 on November 25, 2013, 07:01:52 PM
Ticket #19753

deposited 2013-11-07 (18 days)

not credited in my account yet....

Bitcoin was 310 USD/BTC on average that day I would have bought 6.45 BTC that day. (11/07/2013)
Now it´s 800 USD/BTC on average, so I can buy only 2.50 BTC today. (-3.95 BTC loss) (11/25/2013)

Have several thousands of dollars to buy, but cannot continue while this is not solved.

Please !!!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on November 26, 2013, 12:03:22 AM
If i can only withdraw in a few currencies, don't I need a foreign bank account for them?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on November 26, 2013, 12:12:51 AM
For all those who were into details, the fee percentage is fixed.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: t309 on November 26, 2013, 12:56:02 AM
Здраствуйте! вот движение средств украдених лично у меня небезизвесным товарищем Naima53

https://blockchain.info/ru/tree/77704621

16gdksvim1YxziH67SE5iiLm5J8Y2D57pV
1H4jshJVrPq13DKuGFgf9LDvDFeAHLJjGx
1KynVqcuyN3JBBGNHh2KBoXbe2LKn1P2Fc
1D3E8sA5CXH9RRqZCzCc7cmz5cbXFaBvT
1CeuFeywE6n7XzHSuMGCpmmWWH6ZYAm9R4
15u9ZJ3sEmLZhmUUyZYdT98NpSqfQkWi1s
1ENFXj4J6iKfTovYG64YQkiN1ndy6sF34v
1LLKtcGoggPpvS1Emzf5Agwdu7JKqjzKME
1NrGoLmLo2kDTb7UfSW9s7j43brD8vqyQi
1Fge6foazJHCkLNYQU14jXdhrJwNpGb9iK
17V4JPpgu4rHsnRtJu3HXr1sRizg7rNgsz
14WXisFjs3JiZDjd4PmicX7T7HakoKN2ue
16RtefThiBY1PW2w9r3ia5CYHeJmRh4wTS
13kRHMubGm1Fa1jrK1FbWtirBhStHnVQNA
1HBa5ABXb5Yx1YcQsppqwKtaAGFPYe5xzY  - (ето как я понимаю кошелек биржы)
12sENwECeRSmTeDwyLNqwh47JistZqFmW8

Он кинул не только меня но и многих пользователей форума!!!
Если все верно и я нигде не ошыбся, прошу вас разкрыть его личность, и сделать общедоступной информацыю по его балансу и всех операзцыях (особенно вывода в фиат),
или хотябы заблокировать его щет на время разбирательства!
Спасибо.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: miror on November 26, 2013, 01:49:08 PM
do u consider bitstamp to be secure? safe from hackers?

http://www.coindesk.com/bitcoin-payment-processor-bips-attacked-1m-stolen/


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Loozik on November 26, 2013, 04:00:22 PM
Tradingview has Bitstamp's charts https://www.tradingview.com/e/?symbol=BITSTAMP:BTCUSD


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: AndrewWilliams on November 26, 2013, 08:20:45 PM
How do I reach support ????

I am not able to login and there is no contact form for support!

Please help.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: don4of4 on November 26, 2013, 08:38:01 PM
Is anyone else waiting on verification?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: rsn8801 on November 27, 2013, 05:21:34 PM
BITSTAMP Ticket #19753 issues SOLVED !!  ;D

Great support from ASTROPAY !!
Thanks.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: massimies on November 27, 2013, 06:37:36 PM
Site is still next to useless when there's even tiny bit of load.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on November 27, 2013, 07:41:15 PM
If i can only withdraw in a few currencies, don't I need a foreign bank account for them?
Can someone answer this.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: BobbyJo on November 27, 2013, 08:13:55 PM
Depends on what you mean by foreign?  You can withdraw via international wire transfer into any currency I believe although fees will be higher than a SEPA withdrawal.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: boozezela on November 27, 2013, 08:14:03 PM
If i can only withdraw in a few currencies, don't I need a foreign bank account for them?
Can someone answer this.

The currency you are withdrawing funds in does not matter. It all comes down to your bank and your current account: your bank will convert everything that comes in, in the currency you are using with your account, no matter if the funds are coming in as Yen, Zloty or Rupees.

This unless you have a multi-currency account: in this case - if you have for instance balances in EUR and USD - amounts coming in as EUR will be credited as EUR and amounts coming in as USD will be credited as USD without conversion.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: gjgjg on November 27, 2013, 08:21:23 PM
@bitstamp: any chance of upgrading the chart system on the site? or even better launch mt4 support?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on November 27, 2013, 08:22:24 PM
The currency you are withdrawing funds in does not matter. It all comes down to your bank and your current account: your bank will convert everything that comes in, in the currency you are using with your account, no matter if the funds are coming in as Yen, Zloty or Rupees.

This unless you have a multi-currency account: in this case - if you have for instance balances in EUR and USD - amounts coming in as EUR will be credited as EUR and amounts coming in as USD will be credited as USD without conversion.

Well I was told by a few people that I'd need such an account. I guess they're mistaken?
I've also thought that this would be very inconvenient if it was the case.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: boozezela on November 27, 2013, 09:05:24 PM
Well I was told by a few people that I'd need such an account. I guess they're mistaken?
I've also thought that this would be very inconvenient if it was the case.

Multi-currency accounts are not common and not offered by all banks.
If you don't need to receive funds in currencies different from the one thay you use daily, than yes the few people were mistaken.

A multi-currency account would make sense if you are operating on the stock market. You could keep balances - for instance -  in EUR, GPB, and USD and operate at the same time on any stock exchange operating in EUR, on the London Stock Exchange and on the NYSE/NASDAQ.

This would greatly reduce profit erosion because you would eliminate the conversions needed if the account was "single currency" (you would fund the trading platform, usually offered by the bank, without worrying about conversions).

I hope all of this makes sense to you.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: caiomsbr on November 27, 2013, 09:09:02 PM
Update:

My situation is finally solved.. It took longer than it should though..

Bitstamp credited those 400 USD rightfully.. It's a relief because i had some thoughts I lost that dough...

I still have to thank support for helping me out.. But BITSTAMP really need to speed things up....

Caio


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: boozezela on November 27, 2013, 09:32:41 PM
@bitstamp: any chance of upgrading the chart system on the site? or even better launch mt4 support?

With the APIs that lag up to 30 seconds compared to the order book data available in the limit order page? Let's be serious... :)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: accord01 on November 27, 2013, 09:35:41 PM
Does bitstamp process deposits tomorrow?  (11/28, thanksgiving)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on November 27, 2013, 09:46:06 PM
Does bitstamp process deposits tomorrow?  (11/28, thanksgiving)
There is no holiday like that in Europe.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: accord01 on November 27, 2013, 09:56:07 PM
Does bitstamp process deposits tomorrow?  (11/28, thanksgiving)
There is no holiday like that in Europe.

So banks are still open on Thanksgiving, as well as everday jobs?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on November 27, 2013, 10:23:24 PM
Multi-currency accounts are not common and not offered by all banks.
If you don't need to receive funds in currencies different from the one thay you use daily, than yes the few people were mistaken.

A multi-currency account would make sense if you are operating on the stock market. You could keep balances - for instance -  in EUR, GPB, and USD and operate at the same time on any stock exchange operating in EUR, on the London Stock Exchange and on the NYSE/NASDAQ.

This would greatly reduce profit erosion because you would eliminate the conversions needed if the account was "single currency" (you would fund the trading platform, usually offered by the bank, without worrying about conversions).

I hope all of this makes sense to you.

It does make sense. I'm just trying not to make a mistake.
It is not a multi-currency account, just a normal one. So basically if I've to input the correct information and withdraw in EUR even if my bank was example AON - (random from online list), it would get converted and my deposit received in AON?

What does bitstamp do if you don't correctly input a detail or two? Doesn't process it, support contacts you or?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: camu6 on November 27, 2013, 10:27:56 PM
Does bitstamp process deposits tomorrow?  (11/28, thanksgiving)
There is no holiday like that in Europe.

So banks are still open on Thanksgiving, as well as everday jobs?

Well yea, since there is no Thanksgiving here in Europe. Your bankers will be busy eating turkey though, so if your money is allready flying through the atlantic tubes you might have a chance :)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on November 27, 2013, 10:29:17 PM
So basically if I've to input the correct information and withdraw in EUR even if my bank was example AON
Why would you withdraw in EUR when you are not in Europe?
It gets converted to EUR by Bitstamps bank and back to your currency by your bank and both take their cut.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on November 27, 2013, 10:33:34 PM
So basically if I've to input the correct information and withdraw in EUR even if my bank was example AON
Why would you withdraw in EUR when you are not in Europe?
It gets converted to EUR by Bitstamps bank and back to your currency by your bank and both take their cut.
I said example. I'm located in Europe obviously. The currency of my country is not EUR though.

Also i'm inputing my bank account number right? I know that there is another number which you can request so that a someone can send you a payment (not sure how it is called though, sadly can't explain it better). I have both.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on November 27, 2013, 10:36:05 PM
So basically if I've to input the correct information and withdraw in EUR even if my bank was example AON
Why would you withdraw in EUR when you are not in Europe?
It gets converted to EUR by Bitstamps bank and back to your currency by your bank and both take their cut.
I said example. I'm located in Europe obviously. The currency of my country is not EUR though.
The question still remains why would you exchange it twice?!?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on November 27, 2013, 10:37:17 PM
The question still remains why would you exchange it twice?!?
Huh? I don't think that you have understood what I have said (I haven't said it clearly anyways..)
I can't withdraw in my currency, as it is not listed on the exchange.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on November 27, 2013, 10:41:03 PM
Let me straighten this up:
Does your mystery country accept SEPA?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on November 27, 2013, 10:45:33 PM
Let me straighten this up:
Does your mystery country accept SEPA?
I'd message you in private, but don't want to bother you. You probably have better things to do.
No it does not have/use SEPA.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on November 27, 2013, 10:49:04 PM
Then your obvious choice for international transfer is USD.
Because otherwise:
It gets converted to EUR by Bitstamps bank and back to your currency by your bank and both take their cut.
Ill leave it at that. Kinda sleepy indeed.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on November 27, 2013, 10:49:44 PM
Then your obvious choice for international transfer is USD.
Because otherwise:
It gets converted to EUR by Bitstamps bank and back to your currency by your bank and both take their cut.

Ill leave it at that. Kinda sleepy indeed.
Oh now I get it. So Bitstamps bank operates in USD (my bad) --> withdraw in USD. Thank you.
It is late here as well.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: boozezela on November 27, 2013, 10:57:20 PM
No it does not have/use SEPA.

Just provide Bitstamp with IBAN and SWIFT/BIC (which predates SEPA) for your bank account and you'll be fine.

- Bitstamp will instruct their bank Unicredit to transfer you xx.yy USD
- Unicredit will perform a USD>EUR conversion at almost zero costs
- Unicredit will send EUR to your bank
- Your bank will convert EUR to your local currency keeping a chunk of it for proving the conversion service

The end.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on November 27, 2013, 10:59:39 PM
No it does not have/use SEPA.

Just provide Bitstamp with IBAN and SWIFT/BIC (which predates SEPA) for your bank account and you'll be fine.

- Bitstamp will instruct their bank Unicredit to transfer you xx.yy USD
- Unicredit will perform a USD>EUR conversion at almost zero costs,
- Unicredit will send EUR to your bank
- Your bank will convert EUR to your local currency

The end.

IBAN is the number that you can find on the recipient when withdrawing from ATM right (aside from the document that you receive when making the account)?
Seems simple enough. Thanks.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: boozezela on November 27, 2013, 11:01:53 PM
IBAN is the number that you can find on the recipient when withdrawing from ATM right (aside from the document that you receive when making the account)?
Seems simple enough. Thanks.

IBAN can be found on any statement for the current account.
I don't think the receipt for an ATM withdrawal carries IBAN, it could be a security issue.



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on November 27, 2013, 11:03:35 PM
IBAN can be found on any statement for the current account.
I don't think the receipt for an ATM withdrawal carries IBAN, it could be a security issue.
Well might be some random number then (just says Account: *insert number here*). I'll check the statement from the last month. Thank you.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on November 27, 2013, 11:04:06 PM
Just provide Bitstamp with IBAN and SWIFT/BIC (which predates SEPA) for your bank account and you'll be fine.
Oh gosh, i see no sleep for me.
IBAN is SEPA.
She needs her account no(usually on the bank statement) and SWIFT code.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on November 27, 2013, 11:07:55 PM
Oh gosh, i see no sleep for me.
IBAN is SEPA.
She needs her account no(usually on the bank statement) and SWIFT code.
On the international wire transfer the box says:"IBAN / Account Number:".
Just looked at some statement it has (rough translations): account number; transactions account (whatever this is supposed to mean).
I'm a bit new to this.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: boozezela on November 27, 2013, 11:10:31 PM
Just provide Bitstamp with IBAN and SWIFT/BIC (which predates SEPA) for your bank account and you'll be fine.
Oh gosh, i see no sleep for me.
IBAN is SEPA.

No it's not.
IBAN (1997) predates SEPA (2008).

IBAN is an "address system".
SEPA is a framework that uses IBAN to facilitate EUR transfer between countries in the "SEPA area" (28+4 countries, check wikipedia for the list).



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on November 27, 2013, 11:11:09 PM
Account number is what you need.
And if SWIFT is not mentioned there, you can find it here:
http://www.theswiftcodes.com/


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: boozezela on November 27, 2013, 11:13:52 PM
On the international wire transfer the box says:"IBAN / Account Number:".
Just looked at some statement it has (rough translations): account number; transactions account (whatever this is supposed to mean).
I'm a bit new to this.

Are we talking about bitstamp?

Because since verification is mandatory, you should already have sent them all the relevant paperwork to identify your bank account.
This means that no matter if you choose International or SEPA, all the required information are already prefilled for you.

However if you are in Europe, pick EU Bank (SEPA).




Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on November 27, 2013, 11:15:38 PM
Are we talking about bitstamp?

Because since verification is mandatory, you should already have sent them all the relevant paperwork to identify your bank account.

This means that no matter if you choose International or SEPA, all the required information are already prefilled for you.

Plus if you are in Europe, pick EU Bank (SEPA).
I think that I've sent the bank statement with come parts blacked out including that number (as it is not prefiiled).
Yes I'm in Europe, but like I said my country/bank doesn't have SEPA.

Account number is what you need.
And if SWIFT is not mentioned there, you can find it here:
http://www.theswiftcodes.com/
I've found mine, but it has XXX as last 3 digits. Do I need to find this from somewhere or?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: boozezela on November 27, 2013, 11:22:32 PM
I've found mine, but it has XXX as last 3 digits. Do I need to find this from somewhere or?

As a personal opinion, if you don't know how to manage your bank account to send and receive money you should not attempt trading bitcoins.

As per the bank coordinates, just ask your bank: they know better.



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on November 27, 2013, 11:25:58 PM
Aa personal opinion, if you don't know how to manage your bank account to send and receive money you should not attempt trading bitcoins.

As per the bank coordinates, just ask your bank: they know better.


I'm good in trading bitcoin and alts, but this is a no no. I guess I'll have to do some more researching.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: camu6 on November 28, 2013, 10:27:06 AM
SEPA withdrawals are working in a timely manner!  

Withdrawal process started on November 25th.
Withdrawal confirmed by Bitstamp on November 26th.
Money recieved on November 28th.

GJ Bitstamp!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: StewartJ on November 29, 2013, 09:36:20 PM
Hi folks, what is the USD maximum amount that you can have inside a Bitstamp verified account?

Or is there no limit??

Looked all over Bitmap web site and did not see info regarding this.

Appreciate your feedback.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on November 29, 2013, 09:59:54 PM
Hi folks, what is the USD maximum amount that you can have inside a Bitstamp verified account?

Or is there no limit??

Looked all over Bitmap web site and did not see info regarding this.

Appreciate your feedback.
I doubt that there is a limit, since I've seen orders over $2M USD.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: StewartJ on November 29, 2013, 10:07:34 PM
Hi folks, what is the USD maximum amount that you can have inside a Bitstamp verified account?

Or is there no limit??

Looked all over Bitmap web site and did not see info regarding this.

Appreciate your feedback.
I doubt that there is a limit, since I've seen orders over $2M USD.

Thanks for the info, I like Bitstamp with the Ripple option to go out with USD.

But have never tried that before, is XRP option at Bitstamp a feasible way to get USD?

The gateway stuff seems a bit confusing to me...

Any input appreciated!

Stew


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: caiomsbr on December 03, 2013, 12:08:28 AM
Dear Hazek or anyone involved with Bitstamp Staff,

I'm accumulating problems dealing with ASTROPAY.. I've been able to throw 60k+ USD during the last 2 months.. But astropay decided to SUSPEND my account due to IDENTIFICATION PURPOSES.

I immediately provided the documentation they asked and after 2 days they RESPONDED SOMETHING RIDICULOUS..

My name is Caio (...) Santo, Which should make sense to them since I UPLOADED my scanned documents: They answered:

"Dear VALERIO MENDONCA DOS SANTOS JUNIOR

We've identified that YOUR account is linked to other registration..
Our compliance team has required those people to provide those documents,
We inform that you account will only be reactivated upon confirmation of those documents.

Sincerely
AstroPay | Equipe de Compliance"

First off, I'm not VALERIO MENDONÇA, I provided my OWN documentation as much as I ONLY initiate deposits through BISTAMP.NET, a place where I'M ALREADY VERIFIED, I sent email to their support to clarify that MAYBE, that VALERIO is something related with BITSTAMP.NET middle-man banking system to work along with ASTROPAY, and if that's the case, them ALL BITSTAMP.NET deposits through ASTROPAY WILL BE HALTED.

I honestly can't understand this, How does one gets a GOVERNMENT ISSUED DRIVING LICENSE and CALL ME ANOTHER NAME with nothing to do with my real name!!

Astropay's support show ABSOLUTELY no support AT ALL, in that matter, since I replied to them immediately and I'M GONNA HAVE TO WAIT 2 DAYS for another shitty COMPLIANCE dumbass answers!

I look extremly forward to keep doing business with bitstamp, but here in LATAM, we have no other option!
Caio


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Netprofits on December 03, 2013, 12:30:22 AM
This thread is both disappointing and helpful.  I recently left Gox and intended on using Bitstamp for my trading.  Luckily, I came here and did my due diligence before dealing with them.  Am I being overly sensitive or paranoid about the extent of people's concerns with Bitstamp's operation currently?  If not Bitstamp, where?  I have never lost a dime with Gox in over 2 years but the fees are egregious. 

What are the best options for US-based traders who are not so much in need of withdrawing currency as they are in just trading COMBINED with safety?  Liquidity is always a major concern.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: qxzn on December 03, 2013, 09:52:16 AM
What are the best options for US-based traders who are not so much in need of withdrawing currency as they are in just trading COMBINED with safety?  Liquidity is always a major concern.

Kraken will probably eventually be that, though the liquidity right now is skimpy and you may or may not be able to get verified as a US person. I also hear good things about up-and-coming Itbit.

Some traders love bitfinex, but there are also some issues there.

Mtgox may still be your best bet, especially if liquidity is a high priority for you. Too bad their fees stink!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: 8fold on December 03, 2013, 03:00:34 PM
Made 2 deposits to Bitstamp via SEPA (one 2 months ago and one yesterday), and in both cases the money reached my Bitstamp account the next day.

One withdrawal, via SEPA, arrived in my bank account the next day.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: TerryCoin on December 03, 2013, 03:21:08 PM
How long are most people waiting for bitcoin withdrawals? Some days it seems to be sent fairly quickly, others it will say "Finished" but the unconfirmed transaction doesn't show up on blockchain for much longer.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Netprofits on December 03, 2013, 03:24:40 PM
Mtgox may still be your best bet, especially if liquidity is a high priority for you. Too bad their fees stink!

Argh!  I appreciate the feedback and although I don't find the fees competitive any longer, I must say I never lost sleep having at least 6 figures in fiat on Gox between trades.  I cannot wait until a viable alternative for verified traders is available.  Every time I think I am free from Gox...they pull me back in!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on December 03, 2013, 08:43:39 PM
How long do international wire transfers take?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Trade101 on December 04, 2013, 01:22:59 PM
How long do international wire transfers take?

3-5 days in general
SEPA is much faster


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: venom on December 04, 2013, 03:29:22 PM
Hello everyone,

I am posting this first and foremost to see if I can obtain any information that would be helpful in rescuing my money which is being held hostage by Bitstamp, and secondly as a WARNING to anyone else who has money in Bitstamp or is thinking about using them.

Briefly, to not make this too long : I have a verified account, been verified for a few months.  I did 2 withdrawals successfully in the past, both for low 5-figure amounts (USD).  Last week, I requested a 6-figure (USD) withdrawal, and it got stuck in processing.  I sent them support tickets, and finally they answered.. saying they needed additional KYC information.  Bear in mind that they already have all the KYC stuff that I did months ago, so these questions were completely separate and additional to anything that is their standard procedure mentioned on their site.. as I said, my account was already verified. 
So they sent me a bunch of questions in order to satisfy them.  So far, that didn't fix the problem - they are still holding the money hostage, they didn't reply to my reply.

If ANYONE - and I'm very serious - has any information about where these people are physically (all I've heard is Slovenia), PLEASE contact me, preferrably by private message because I want to give Bitstamp.net the benefit of the doubt, and if they are indeed legit I wouldn't want their private information leaked onto the Internet.  I am already in Europe as I write this and I will get to the bottom of this, no matter what it takes.  Anyone - the CEO, or other staff working there.. any information, names, phone numbers, addresses, friends, associates, which restaurant they eat at, any piece of information possible.  I won't let these people get away with my money, so long as I am alive.

I used to use MtGox.. and I stopped using them for the same reason everyone else did, because you can't get your money out.  Now I regret that decision. 

I sincerely hope that there is just some big misunderstanding here, and if anyone from the Bitstamp.net staff sees this message, I implore you to send me a private message, or at least address your customers as soon as possible. 


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: El_Happy on December 04, 2013, 05:09:06 PM
I made a deposit 18 days ago by AstroPay and not yet reflected, how long take more time to reflect?

TICKET #30437


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on December 04, 2013, 05:12:51 PM
3-5 days in general
SEPA is much faster
No SEPA for my bank. Thanks for the info.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Dragonkiller on December 04, 2013, 05:19:25 PM
Hello everyone,

I am posting this first and foremost to see if I can obtain any information that would be helpful in rescuing my money which is being held hostage by Bitstamp, and secondly as a WARNING to anyone else who has money in Bitstamp or is thinking about using them.

Briefly, to not make this too long : I have a verified account, been verified for a few months.  I did 2 withdrawals successfully in the past, both for low 5-figure amounts (USD).  Last week, I requested a 6-figure (USD) withdrawal, and it got stuck in processing.  I sent them support tickets, and finally they answered.. saying they needed additional KYC information.  Bear in mind that they already have all the KYC stuff that I did months ago, so these questions were completely separate and additional to anything that is their standard procedure mentioned on their site.. as I said, my account was already verified.  
So they sent me a bunch of questions in order to satisfy them.  So far, that didn't fix the problem - they are still holding the money hostage, they didn't reply to my reply.

If ANYONE - and I'm very serious - has any information about where these people are physically (all I've heard is Slovenia), PLEASE contact me, preferrably by private message because I want to give Bitstamp.net the benefit of the doubt, and if they are indeed legit I wouldn't want their private information leaked onto the Internet.  I am already in Europe as I write this and I will get to the bottom of this, no matter what it takes.  Anyone - the CEO, or other staff working there.. any information, names, phone numbers, addresses, friends, associates, which restaurant they eat at, any piece of information possible.  I won't let these people get away with my money, so long as I am alive.

I used to use MtGox.. and I stopped using them for the same reason everyone else did, because you can't get your money out.  Now I regret that decision.  

I sincerely hope that there is just some big misunderstanding here, and if anyone from the Bitstamp.net staff sees this message, I implore you to send me a private message, or at least address your customers as soon as possible.  

I have the exact same problem except it's a deposit instead of a withdrawal. In the past I have wired 5-figure sums and they have all gone through. Two weeks ago I wired a bigger sum (almost 6-figures), and it still hasn't been credited. I opened a ticket last week, they answered saying they had received my deposit but that I need to provide further KYC information. I provided all the information they asked for (these KYC questions were "further KYC procedure" not the standard ID etc, which I had already provided before).

I have provided all the information, but my deposit still hasn't been credit and I'm still waiting. All this time I have to watch the BTC price go up everyday, knowing they have received my deposit but there is nothing I can do.

If anyone from Bitstamp sees this, it's TICKET #30492


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on December 04, 2013, 05:28:45 PM
SEPA with my bank(Unicredit Group) is there the next day, provided i withdraw before 3pm the previous day.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Dragonkiller on December 04, 2013, 06:01:25 PM
Hello everyone,

I am posting this first and foremost to see if I can obtain any information that would be helpful in rescuing my money which is being held hostage by Bitstamp, and secondly as a WARNING to anyone else who has money in Bitstamp or is thinking about using them.

Briefly, to not make this too long : I have a verified account, been verified for a few months.  I did 2 withdrawals successfully in the past, both for low 5-figure amounts (USD).  Last week, I requested a 6-figure (USD) withdrawal, and it got stuck in processing.  I sent them support tickets, and finally they answered.. saying they needed additional KYC information.  Bear in mind that they already have all the KYC stuff that I did months ago, so these questions were completely separate and additional to anything that is their standard procedure mentioned on their site.. as I said, my account was already verified.  
So they sent me a bunch of questions in order to satisfy them.  So far, that didn't fix the problem - they are still holding the money hostage, they didn't reply to my reply.

If ANYONE - and I'm very serious - has any information about where these people are physically (all I've heard is Slovenia), PLEASE contact me, preferrably by private message because I want to give Bitstamp.net the benefit of the doubt, and if they are indeed legit I wouldn't want their private information leaked onto the Internet.  I am already in Europe as I write this and I will get to the bottom of this, no matter what it takes.  Anyone - the CEO, or other staff working there.. any information, names, phone numbers, addresses, friends, associates, which restaurant they eat at, any piece of information possible.  I won't let these people get away with my money, so long as I am alive.

I used to use MtGox.. and I stopped using them for the same reason everyone else did, because you can't get your money out.  Now I regret that decision.  

I sincerely hope that there is just some big misunderstanding here, and if anyone from the Bitstamp.net staff sees this message, I implore you to send me a private message, or at least address your customers as soon as possible.  

I have the exact same problem except it's a deposit instead of a withdrawal. In the past I have wired 5-figure sums and they have all gone through. Two weeks ago I wired a bigger sum (almost 6-figures), and it still hasn't been credited. I opened a ticket last week, they answered saying they had received my deposit but that I need to provide further KYC information. I provided all the information they asked for (these KYC questions were "further KYC procedure" not the standard ID etc, which I had already provided before).

I have provided all the information, but my deposit still hasn't been credit and I'm still waiting. All this time I have to watch the BTC price go up everyday, knowing they have received my deposit but there is nothing I can do.

If anyone from Bitstamp sees this, it's TICKET #30492

Not sure if someone saw this or it was a coincidence, but my issue got resolved almost as soon as I posted this. Either way, thanks!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: cryptoanarchist on December 04, 2013, 06:35:01 PM

If anyone from Bitstamp sees this, it's TICKET #30492

Not sure if someone saw this or it was a coincidence, but my issue got resolved almost as soon as I posted this. Either way, thanks!

I'm willing to give it a shot. I've been waiting 4 days to get my bitcoins (not usd) after closing my account. Ticket #28737


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: gh0st on December 04, 2013, 11:26:41 PM
Is it normal to wait 6 days (so far) to get verified?
All documents etc sent in, high quality scans etc.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: venom on December 05, 2013, 08:43:24 AM
Update - they finally replied to the ticket, and said they will process the withdrawal soon.  I don't think that these people are running off with our money, but they are having some serious communication issues.

If/When I get the wire, I'll post here.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on December 05, 2013, 08:49:30 AM
If someone from Bitstamps listens here :) - can you please look into the registration of user 43749. He is my cousin, we sent the documents 2 times when we realised that they are denied because they are not scans. Went out, bought a scanner, sent scanned documents now and waiting on answer.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rampion on December 05, 2013, 09:31:56 AM
Update - they finally replied to the ticket, and said they will process the withdrawal soon.  I don't think that these people are running off with our money, but they are having some serious communication issues.

If/When I get the wire, I'll post here.

Please do. I've also noticed that the bigger is the withdrawal, the longer it takes for them to process it... It's kinda disappointing. What about 7 figures? Did anybody try to withdraw a couple of millions from Bitstamp?

I'm curious to see if they really have "no limits" for withdrawals as they advertise.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: coinomat.com on December 05, 2013, 11:53:32 AM
We're cryptocurrency exchange service coinomat.com, having some delays with verification, Ticket #32989
Launching a merchant platform, would be really in need of a respectable major exchange partner processing SEPA transfers.
Please help us with faster account verification, we're going to provide a good business for the exchange.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: John999 on December 06, 2013, 08:55:16 AM
Did anybody had problems recently with bitcoin deposits at bitstamp?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: juve4v on December 06, 2013, 09:11:47 AM
Yes me!
I deposited 9 BTC today at bitstamp txid :a1edbecb6d62d82b122a25ab93e10538fda5747c5c62573acfda032238916166
 and guess what the BTC didnt appear in my account balance, eventhough the transaction  has 17 confirmations already.
I already sent them a ticket, with no answer and I'm starting to get nervous. Note also my account is verified.  >:(


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: John999 on December 06, 2013, 09:25:42 AM
Same for me. 12 confirmations and nothing.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: John999 on December 06, 2013, 10:09:17 AM
Yes me!
I deposited 9 BTC today at bitstamp txid :a1edbecb6d62d82b122a25ab93e10538fda5747c5c62573acfda032238916166
 and guess what the BTC didnt appear in my account balance, eventhough the transaction  has 17 confirmations already.
I already sent them a ticket, with no answer and I'm starting to get nervous. Note also my account is verified.  >:(

Any news for your deposit.? Nothing on my side.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: 8fold on December 06, 2013, 10:18:31 AM
There are also problems with the withdrawal of bitcoins. I requested a withdrawal this morning, and it was processed and the amount was deducted from my account. But the payment was not broadcasted though... still waiting.
It appears they are having issues with their wallet service.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: John999 on December 06, 2013, 10:48:42 AM
There are also problems with the withdrawal of bitcoins. I requested a withdrawal this morning, and it was processed and the amount was deducted from my account. But the payment was not broadcasted though... still waiting.
It appears they are having issues with their wallet service.

It's taking a long time to fix if it is the case.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitcoinmarketmaker on December 06, 2013, 10:50:47 AM
Similar problem with a BTC deposit that I did this morning to BS... I am going to create a ticket now...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: John999 on December 06, 2013, 10:55:41 AM
I was planning to sell at $1009. So I guess Bitstamp is going to refund me the difference if I sell at a lower price because of their "technical" issue.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: iarsenaux on December 06, 2013, 10:56:01 AM
There are also problems with the withdrawal of bitcoins. I requested a withdrawal this morning, and it was processed and the amount was deducted from my account. But the payment was not broadcasted though... still waiting.
It appears they are having issues with their wallet service.


+1 on this. I'm having same issue.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Shak on December 06, 2013, 10:56:59 AM
same btc-deposit problems here...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: cryptoanarchist on December 06, 2013, 11:12:11 AM
I've been waiting on a withdrawal for almost a week now. WTH is going on?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitcoinmarketmaker on December 06, 2013, 11:19:17 AM
I've been waiting on a withdrawal for almost a week now. WTH is going on?

I have had no problems with fiat withdrawals in the last week.

Just today only with BTC deposits and withdrawals.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: BitcoinSitesOrg on December 06, 2013, 11:32:49 AM
Check out review of BitStamp on BitcoinSites.Org (http://bitcoinsites.org/bitstamp/)!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: John999 on December 06, 2013, 12:13:42 PM
Anybody had any news from bitstamp?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: John999 on December 06, 2013, 12:26:32 PM
http://www.reddit.com/r/Bitcoin/comments/1s8gfk/psa_do_not_withdraw_btc_from_bitstamp_at_this/


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: UnDerDoG81 on December 06, 2013, 12:29:21 PM
I asked this to the bitstamp support but still get no answer. Does anybody know if it matters if you have sent cash from your own banc account to stamp and now you want to sent cash from somebody else´s banc account to stamp?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitcoinmarketmaker on December 06, 2013, 12:32:00 PM
http://www.reddit.com/r/Bitcoin/comments/1s8gfk/psa_do_not_withdraw_btc_from_bitstamp_at_this/

thanks for the link john


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Alpaca Bob on December 06, 2013, 01:09:49 PM
Reply from Hazek: http://www.reddit.com/r/Bitcoin/comments/1s8gfk/psa_do_not_withdraw_btc_from_bitstamp_at_this/cduz5nf


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitcoinmarketmaker on December 06, 2013, 01:55:36 PM
Similar problem with a BTC deposit that I did this morning to BS... I am going to create a ticket now...

My BTC deposits finally arrived after a couple of hours.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: juve4v on December 06, 2013, 01:57:48 PM
After 8 hours my BTC just popped into my balance account.I never experienced this kind of delay with Bitstamp till now tho I use their service for long time.Thanks to this delay I lost money. I expect at least a public statement when their service is fully functional and working again, to let other people know its safe to resume trading. Not a very happy customer atm.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitcoinmarketmaker on December 06, 2013, 02:19:26 PM
Similar problem with a BTC deposit that I did this morning to BS... I am going to create a ticket now...

My BTC deposits finally arrived after a couple of hours.

And I also tested a new BTC withdrawal and that works at normal speed now.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: batou on December 06, 2013, 10:01:18 PM
Is anyone having problems with USD withdrawals?

I keep getting error:

Oops!
Internal Server Error

The server encountered an internal error and was unable to complete your request.


It might be just me, though., since I used Bitstamp SEPA to pay for a computer part online in June ( around 200 USD). I think third party withdrawals were allowed at that time.

Now I want to withdraw to my own address and I keep getting this error. What should I do?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: massimies on December 07, 2013, 03:53:13 AM
BTC withdrawals working and no, I won't be testing BTC deposits any time soon. Site is still unbearably laggy and next to useless when there's something going on on the market. I've (hopefully) moved to greener pastures.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: cryptoanarchist on December 07, 2013, 04:11:56 AM
BTC withdrawals working and no, I won't be testing BTC deposits any time soon. Site is still unbearably laggy and next to useless when there's something going on on the market. I've (hopefully) moved to greener pastures.

Unless you closed your account like me. I think that might have something to do with why I've been waiting a week to get my bitcoins from them.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: massimies on December 07, 2013, 04:37:52 AM
BTC withdrawals working and no, I won't be testing BTC deposits any time soon. Site is still unbearably laggy and next to useless when there's something going on on the market. I've (hopefully) moved to greener pastures.

Unless you closed your account like me. I think that might have something to do with why I've been waiting a week to get my bitcoins from them.
Why would I do that? It's easier to get back there trading with already activated account. That probably won't happen, but why would I close that option?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: cryptoanarchist on December 07, 2013, 04:55:06 AM
BTC withdrawals working and no, I won't be testing BTC deposits any time soon. Site is still unbearably laggy and next to useless when there's something going on on the market. I've (hopefully) moved to greener pastures.

Unless you closed your account like me. I think that might have something to do with why I've been waiting a week to get my bitcoins from them.
Why would I do that? It's easier to get back there trading with already activated account. That probably won't happen, but why would I close that option?

I meant the withdrawals are working unless you closed your account like me. I've been waiting a week for my btc after closing my account.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Alpaca Bob on December 07, 2013, 11:48:57 AM

Unless you closed your account like me. I think that might have something to do with why I've been waiting a week to get my bitcoins from them.

Yo Bitstamp, are you gonna help this guy out, or what?

I want to buy some coins on the cheap, but I will not wire any money to an exchange that keeps (ex-)customers hanging like this...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rampion on December 07, 2013, 04:02:50 PM
BTC withdrawals working and no, I won't be testing BTC deposits any time soon. Site is still unbearably laggy and next to useless when there's something going on on the market. I've (hopefully) moved to greener pastures.

Unless you closed your account like me. I think that might have something to do with why I've been waiting a week to get my bitcoins from them.
Why would I do that? It's easier to get back there trading with already activated account. That probably won't happen, but why would I close that option?

I meant the withdrawals are working unless you closed your account like me. I've been waiting a week for my btc after closing my account.

Why did you even tryv to close your account before withdrawing all your coins?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: cryptoanarchist on December 07, 2013, 05:56:14 PM
BTC withdrawals working and no, I won't be testing BTC deposits any time soon. Site is still unbearably laggy and next to useless when there's something going on on the market. I've (hopefully) moved to greener pastures.

Unless you closed your account like me. I think that might have something to do with why I've been waiting a week to get my bitcoins from them.
Why would I do that? It's easier to get back there trading with already activated account. That probably won't happen, but why would I close that option?

I meant the withdrawals are working unless you closed your account like me. I've been waiting a week for my btc after closing my account.

Why did you even tryv to close your account before withdrawing all your coins?

I had to. They changed their TOS without notifying my about their new verification requirements for withdrawals. I can't provide them with what they need, so the only way to get my funds is to close my account.

They sent this a week ago:


Quote
Bitstamp Support
Dec 1 (6 days ago)

Thank you for your cooperation. Your request has been forwarded to our system administrator who will close your account and repatriate your BTC to your specified Bitcoin address: 1MnRPRayiQjCcAo6CQfNLGK2qyBnCYDrp6

If you have any additional questions, please feel free to ask.
Miha Grčar
Bitstamp support agent

Bitstamp LIMITED
5 J. House, Calleva Park, Aldermaston, Reading, Berkshire, United Kingdom


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: xybersurfer on December 08, 2013, 10:00:34 AM
Hi, any reply to several depth/trade api questions previously asked in this thread earlier?

Apologies for not addressing this sooner. Certain requests on our API were restricted due to abuse, currently GET https://www.bitstamp.net/api/transactions/ syntax is as follows:

Transactions

GET https://www.bitstamp.net/api/transactions/

Params:

    time - time frame for transaction export ("minute" - 1 minute, "hour" - 1 hour, "day" - 1 day). Default: hour.

Returns descending JSON list of transactions. Every transaction (dictionary) contains:

    date - unix timestamp date and time
    tid - transaction id
    price - BTC price
    amount - BTC amount


The available transaction history is thereby limited to the last 24hours. We are working to make a file available for download for the rest of transaction history.

i'm still waiting for a download for the complete transactions history. the current transactions API is way too limited.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Loozik on December 09, 2013, 10:28:33 AM
I never used Bitstamp but I am about to fund (USD wire, not EUR sepa) my verified account at Bitstamp.

Could a kind soul (Bitstamp's client) tell me:

- how long (in days) it takes to get USD credited in a Bitstamp account (money will be sent from an EU bank)?

- how Bitstamp compares to MtGox (execution speed, client service, withdrawals, others)

- are there any known issues that Bitstamp's client should be aware (you know every company has its peculiarities)?

Thanks


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: 8fold on December 09, 2013, 11:11:45 AM
I never used Bitstamp but I am about to fund (USD wire, not EUR sepa) my verified account at Bitstamp.

Could a kind soul (Bitstamp's client) tell me:

- how long (in days) it takes to get USD credited in a Bitstamp account (money will be sent from an EU bank)?

- how Bitstamp compares to MtGox (execution speed, client service, withdrawals, others)

- are there any known issues that Bitstamp's client should be aware (you know every company has its peculiarities)?

Thanks

1. never more than 48h (usually around 24h)
2. execution speed is worse than Gox, but I find it acceptable; client service is decent, was better when they had lower volume, withdrawals and deposits via SEPA (EUR) take usually 24h.
3. they used to have API problems (not sending orderbook, bad lag... now it seems it has improved)

EDIT: QT Bitcoin Trader (https://bitcointalk.org/index.php?topic=201062.0) is a good tool to use at Bitstamp.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Loozik on December 09, 2013, 11:43:37 AM
Thanks 8fold,

Now I really have a problem. I can't find wiring instructions. What is Bitstamp account that I should send the money? I have a grandpa eyesight. Where do I find it? + some other questions in the picture:

http://cdn.imghack.se/images/8b38c2c227dc665c98f5e41d35897549.png (http://www.imghack.se/135683)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Alpaca Bob on December 09, 2013, 12:06:17 PM
Dude just fill in what you need to fill in and click on "deposit". You'll figure it out.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: xybersurfer on December 09, 2013, 12:39:56 PM
Thanks 8fold,

Now I really have a problem. I can't find wiring instructions. What is Bitstamp account that I should send the money? I have a grandpa eyesight. Where do I find it? + some other questions in the picture:

http://cdn.imghack.se/images/8b38c2c227dc665c98f5e41d35897549.png (http://www.imghack.se/135683)

Amount:
from my experience there are no fees for SEPA transfers

Comment:
a comment is optional (you don't need to fill one in)

Account Number & Transfer Title:
After you click "DEPOSIT" their bank details that you need will be shown. this includes a code that needs to go in the Transfer's Message (i'm assuming that's what you mean with Transfer's Title).


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: 8fold on December 09, 2013, 12:50:57 PM
Now I really have a problem. I can't find wiring instructions. What is Bitstamp account that I should send the money?

Here's what you need to do.
0. Go to SEPA deposit section. What are you doing at the international deposit page? Get outta there! You want to go to SEPA for EURO transfers.
1. Enter name and ANY amount. Note that it should be in EUR. It will take you to the next page, with the bank details.
2. Complete those bank details in your online banking site payment form. The online banking software should let you know exactly what the costs will be. Send the payment.
3. Back to Bitstamp. Cancel the deposit from step one.
4. Create a new deposit. This time add the correct EUR amount (without the fees, obviously, that your bank takes).
5. Wait ~24h


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Loozik on December 09, 2013, 01:43:34 PM
0. Go to SEPA deposit section. What are you doing at the international deposit page? Get outta there! You want to go to SEPA for EURO transfers.

I don't want SEPA for euro (Bitstamp's bank EUR-> USD exchange rates are a robbery). I want international transfer - I am sending USD, not EUR!


1. Enter name and ANY amount. Note that it should be in EUR. It will take you to the next page, with the bank details.
2. Complete those bank details in your online banking site payment form. The online banking software should let you know exactly what the costs will be. Send the payment

No problem here although it should not be in EUR (I am sending USD) and the software will not tell me exactly what the costs will be.


3. Back to Bitstamp. Cancel the deposit from step one.

Cancel? Couldn't Stamp make it more complicated to accept funds?


4. Create a new deposit. This time add the correct EUR amount (without the fees, obviously, that your bank takes).

Create a new deposit? Who devised all this?


Title: Re: [ANNOUNCEMENT] New bitcoin exchange site for USD/BTC www.BITSTAMP.net
Post by: kogolloman on December 09, 2013, 02:28:45 PM
So the exchange is based in Slovenia, wire transfer in SEPA zone are possible and yet it uses USD as BTC counterpart? This is a bit awkward.

What are you going to use for exchange rates in EUR vs USD?

All received transfers are exchanged to USD by ECB daily rates http://www.ecb.int/stats/exchange/eurofxref/html/index.en.html
We have multi currency bank account and can accept USD and EUR deposits. Due to better liquidity we only support USD/BTC pair for now and plan to open EUR/BTC as soon as market picks up some momentum.

Your sincerely,
Nejc Kodric
www.BitStamp.net
Questions? -No problem! Mail me nejc.kodric@bitstamp.net

I think its time for you to open EUR/BTC
many people would appreciate
regards


Title: Re: [ANNOUNCEMENT] New bitcoin exchange site for USD/BTC www.BITSTAMP.net
Post by: Alpaca Bob on December 09, 2013, 02:44:14 PM
So the exchange is based in Slovenia, wire transfer in SEPA zone are possible and yet it uses USD as BTC counterpart? This is a bit awkward.

What are you going to use for exchange rates in EUR vs USD?

All received transfers are exchanged to USD by ECB daily rates http://www.ecb.int/stats/exchange/eurofxref/html/index.en.html
We have multi currency bank account and can accept USD and EUR deposits. Due to better liquidity we only support USD/BTC pair for now and plan to open EUR/BTC as soon as market picks up some momentum.

Your sincerely,
Nejc Kodric
www.BitStamp.net
Questions? -No problem! Mail me nejc.kodric@bitstamp.net

I think its time for you to open EUR/BTC
many people would appreciate
regards

Yes please.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: 8fold on December 09, 2013, 03:12:14 PM
Lookiz, do what you feel. :) I tried helping you. This is the way I do it, i live in EUR zone. I'm transferring EUR via SEPA (to be converted in USD by Bitstamp), and the steps I detailed are exactly how I do it.

Feel free to make it your way.  :)

I'm not Stamp's customer support. I tried helping "Daddy Loozik" because it appears I had a little more time than I needed.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: giveBTCpls on December 09, 2013, 04:24:58 PM
Why do they even need so much stuff (id, bill proof etc). This annoys people. All of my friends have forgoten about BTC when they heard they have to deliver all that data to be conveniently stored in a database.
Why not do like Bitcoin.de? Just send a small quantity with a code to verify you own and have access to the bank account and thats it, stop asking for ID and so on, it's a pain in the ass and slow. BTC is supossed to make all of this easier and more private.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Alpaca Bob on December 09, 2013, 04:26:37 PM
Why do they even need so much stuff (id, bill proof etc). This annoys people. All of my friends have forgoten about BTC when they heard they have to deliver all that data to be conveniently stored in a database.
Why not do like Bitcoin.de? Just send a small quantity with a code to verify you own and have access to the bank account and thats it, stop asking for ID and so on, it's a pain in the ass and slow. BTC is supossed to make all of this easier and more private.

Blame governments for that, not bitcoin.

Also, bitcoin.de has a 5 bitcoin limit for non identified users.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Loozik on December 09, 2013, 05:02:34 PM
I'm transferring EUR via SEPA (to be converted in USD by Bitstamp).

Bitstamp converts EUR into USD at Unicredit Bank rates which are very unfriendly (huge spread). It is cheaper for me to pay 0.1% fee on USD deposit then convert at Bitstamp rates.

A question to Bitstamp support: if I declare a transfer of USD 50,000 and you will receive only 49,950 (due to transfer fees), will it (amount discrepancy) somehow lengthen the process of crediting the account?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rassah on December 09, 2013, 05:13:57 PM
My mom sent them KYC info some time in early to mid November. Then she wired them $5,000 USD using international wire some time I think on the 15th of November. Bitstamp asked for more KYC info a week later, which has been submitted. It's going on week 4 now without the money showing up in her account :P


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on December 09, 2013, 09:32:22 PM
A question to Bitstamp support: if I declare a transfer of USD 50,000 and you will receive only 49,950 (due to transfer fees), will it (amount discrepancy) somehow lengthen the process of crediting the account?

It will not. But if you forget to include your account's 'Message' number in the purpose(message, reference) of the transfer it may.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Loozik on December 10, 2013, 05:24:01 AM
A question to Bitstamp support: if I declare a transfer of USD 50,000 and you will receive only 49,950 (due to transfer fees), will it (amount discrepancy) somehow lengthen the process of crediting the account?

It will not. But if you forget to include your account's 'Message' number in the purpose(message, reference) of the transfer it may.

Thanks Hazek.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on December 10, 2013, 11:30:17 AM
Why do they even need so much stuff (id, bill proof etc). This annoys people. All of my friends have forgoten about BTC when they heard they have to deliver all that data to be conveniently stored in a database.
Why not do like Bitcoin.de? Just send a small quantity with a code to verify you own and have access to the bank account and thats it, stop asking for ID and so on, it's a pain in the ass and slow. BTC is supossed to make all of this easier and more private.

You wish. That is not legal under any law, so they have to ask for documents, and even then, if the goverment chooses that it is not reliable, they can close them down. They have to ask for everything like Paypal, otherwise bye bye


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: venom on December 10, 2013, 01:16:55 PM
Update - they finally replied to the ticket, and said they will process the withdrawal soon.  I don't think that these people are running off with our money, but they are having some serious communication issues.

If/When I get the wire, I'll post here.

Update again - guys, I finally received the wire.  I wanted to be fair to bitstamp and not just leave any uncertainty hanging in the air.  Although I had somewhat panicked at first, things worked out in the end.

Good luck to all


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rampion on December 10, 2013, 04:16:28 PM
Update - they finally replied to the ticket, and said they will process the withdrawal soon.  I don't think that these people are running off with our money, but they are having some serious communication issues.

If/When I get the wire, I'll post here.

Update again - guys, I finally received the wire.  I wanted to be fair to bitstamp and not just leave any uncertainty hanging in the air.  Although I had somewhat panicked at first, things worked out in the end.

Good luck to all

Thanks for reporting back. Happy trading and good luck.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: xybersurfer on December 10, 2013, 05:50:39 PM
is there any news on making the entire transactions history available?

the transactions API only supports the past hour.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Loozik on December 11, 2013, 07:11:58 AM
Hazek,

I have one more question to ask (I apologize for being a nuisance): I entered your bank details (BACXSI22) but my bank's system keeps on changing your banks name from ''Unicredit banka Slovenija d.d.'' into ''BANK AUSTRIA CREDITANSTALT D.D.''

I am not sure I have it correctly but there seems to be two banks with the same swift code (both in Ljubliana): http://www.openswiftcodes.com/swift-bacxsi22

I have no idea what to do about it  ???

I do want to send the money, but I am afraid it would go to the wrong bank  :)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kwest on December 12, 2013, 08:56:59 AM
Any comment on the Slovenia banking troubles? Should I be worried about my dollars on Bitstamp?

https://bitcointalk.org/index.php?topic=173318.40

Edit: The bank used by Bitstamp (Unicredit Slovenia) needs to raise €14m.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Loozik on December 12, 2013, 12:46:42 PM
Any comment on the Slovenia banking troubles? Should I be worried about my dollars on Bitstamp?

https://bitcointalk.org/index.php?topic=173318.40

Edit: The bank used by Bitstamp (Unicredit Slovenia) needs to raise €14m.


Yeah, I'll comment:

ANY bank in the world is insolvent and needs to raise money. This is neither Slovenia nor Bitstamp's bank specific. Nothing to worry about.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: cryptoanarchist on December 13, 2013, 12:14:56 AM

Unless you closed your account like me. I think that might have something to do with why I've been waiting a week to get my bitcoins from them.

Yo Bitstamp, are you gonna help this guy out, or what?


Ok, its been almost two weeks now since I closed my account, and I still haven't gotten my coins. Does anyone know what is going on there?



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rassah on December 13, 2013, 12:16:32 AM
My mom deposited $5,000 over international wire on that Friday when Bitstamp had their issue (November 15th). They kept asking for more proof of ID, which she sent in, and at this point just reply a few days after she asks, only to tell her that they will notify her by e-mail as soon as her transfer is located and her fund balance is credited. (Ticket #32798). It has been almost 4 weeks now. So, Bitstamp, despite claims on their website, has not caught up with their deposits yet, and we have no idea what to do any more. Just sit and wait, and wait, and wait a few more weeks?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Loozik on December 13, 2013, 07:46:04 AM
My mom deposited $5,000 over international wire on that Friday (...) So, Bitstamp, despite claims on their website, has not caught up with their deposits yet, and we have no idea what to do any more.

1. Your mom must have sent it to this SWIFT #BACXSI22 - there is no other way to fund the USD account than to send it to a bank with this SWIFT code.


2. The catch is: this SWIFT code is / was assigned to two different banks:

- Unicredit banka Slovenija d.d http://www.swift.com/bsl/index.faces?bicSearch_bic=BACXSI22&bicSearch_institution=UNICREDIT%20BANKA%20SLOVENIJA%20DD%20%20&bicSearch_country=SLOVENIA this is Bitstamp's bank

- BANK AUSTRIA CREDITANSTALT D.D. http://www.swift.com/bsl/index.faces?bicSearch_bic=BACXSI22&bicSearch_institution=BANK%20AUSTRIA%20CREDITANSTALT%20D.D.%20LJUBLJANA&bicSearch_country=SLOVENIA this is NOT Bitstamp's bank


3. Maybe your mom's bank is just as retarded as my bank and sent it to Creditanstalt instead of Unicredit? This is just a hypothesis.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Nagan on December 13, 2013, 04:26:47 PM
What can I say - Bitstamp is solid.
I've requested a bit larger SEPA withdrawal yesterday night. Was expecting several days for them to confirm, but bam, it's already done today EOB. Always less than one day. Cannot give enough credit to these people, big respect.

And in the meantime in Gox'land: they've forced triggered my verification, simply because I've logged from my office IP from different region. I cannot even move my BTC untill verification is completed, what's already taking two weeks. Once this is done - I will run away from Gox like hell.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: cryptoanarchist on December 13, 2013, 04:38:00 PM
What can I say - Bitstamp is solid.


No. Solid would have returned my coins by now. I withdrew from CampBX, mcxNOW, Cryptsy and BTCe and ALL of them sent me my coins instantly. I've been waiting on bitstamp for two weeks now just to send me bitcoin.

It's absolutely ridiculous.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rassah on December 13, 2013, 07:29:30 PM
1. Your mom must have sent it to this SWIFT #BACXSI22 - there is no other way to fund the USD account than to send it to a bank with this SWIFT code.


2. The catch is: this SWIFT code is / was assigned to two different banks:


Thanks for the info. She mentioned that the receiving bank was in Slovenia, but that may have been what they read in Bitstamp's wire form, not where the bank eventually sent it.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Loozik on December 13, 2013, 10:10:38 PM
1. Your mom must have sent it to this SWIFT #BACXSI22 - there is no other way to fund the USD account than to send it to a bank with this SWIFT code.


2. The catch is: this SWIFT code is / was assigned to two different banks:


Thanks for the info. She mentioned that the receiving bank was in Slovenia, but that may have been what they read in Bitstamp's wire form, not where the bank eventually sent it.

Both the banks are in Slovenia. Your mom should have a look at her monthly statement (or at her e-banking interface) and see the factual bank's name.

If it reads ''Creditanstalt'', then she should contact her bank and request the money back or be resend to the correct bank.

If it reads ''Unicredit'', then Bitstamp and / or its bank may be at fault.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Hawkix on December 14, 2013, 06:26:44 PM
If I remember correctly, Creditanstalt was fused into Unicredit few years ago. Maybe that's the cause of this collision.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Loozik on December 14, 2013, 06:49:08 PM
If I remember correctly, Creditanstalt was fused into Unicredit few years ago. Maybe that's the cause of this collision.

It is my understanding that both banks did not fuse into one single entity: http://www.bankaustria.at/en/about-us-bank-austria-the-bank-from-1855-until-today.jsp
Creditanstalt is just Unicredit's asset (a member group, a separate legal entity).

Just a guess: Creditanstalt keeps Rassah's mom funds:
- and doesn't not know what to do with it (there maybe some communications glitches between Creditanstalt and Unicredit, procedures may not be working, etc.)
or
- until somebody - the sending bank - screams.

I might be completely wrong with this ''one SWIFT code, two different banks'' (mis)lead. This is just a hypothesis about why Rassah's mom funds don't get through.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on December 14, 2013, 06:51:51 PM
What can I say - Bitstamp is solid.


No. Solid would have returned my coins by now. I withdrew from CampBX, mcxNOW, Cryptsy and BTCe and ALL of them sent me my coins instantly. I've been waiting on bitstamp for two weeks now just to send me bitcoin.

It's absolutely ridiculous.


You're right, that is ridiculous, especially since you're verified.


Oh wait, you're not.


*yawn*


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: cryptoanarchist on December 14, 2013, 08:32:17 PM
What can I say - Bitstamp is solid.


No. Solid would have returned my coins by now. I withdrew from CampBX, mcxNOW, Cryptsy and BTCe and ALL of them sent me my coins instantly. I've been waiting on bitstamp for two weeks now just to send me bitcoin.

It's absolutely ridiculous.


You're right, that is ridiculous, especially since you're verified.


Oh wait, you're not.


*yawn*

No asshole, that's no justification for holding onto my coins. Seriously, kill yourself.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on December 14, 2013, 11:19:03 PM
No asshole, that's no justification for holding onto my coins. Seriously, kill yourself.


http://i.imgur.com/mKhljMJ.jpg


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: X68N on December 14, 2013, 11:57:19 PM
oh shit so also Bitstamp isnt save anmore?
The Last save place in BTC exchange business, will fall???



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on December 15, 2013, 02:02:18 AM
oh shit so also Bitstamp isnt save anmore?
The Last save place in BTC exchange business, will fall???


Why wouldn't it be safe?
The last place in the exchange business, huh?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: X68N on December 15, 2013, 07:01:11 AM
i over reacted a bit  ;)
Last place, because for me
mt.Gox is a no go - they just goxed too much people,
BTC-e has only russian support (extreme limited in english!),
Bter has only chinese support.

oh, i forgot mcxnow with their genious ipo investment trick/fail/semi-scam
and coins-e also has no white clothes...

crypto trade is ok so far for me, but too small volume.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Vanderi on December 17, 2013, 10:20:54 PM
Bitstamp is the only port I've beeb using for eur-btc trafic - never had any problems, maybe half a dozen times done business with them. Can recommend, for my part.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Bakaboy on December 18, 2013, 07:01:32 PM
What is going on with withdrawals? In process for 5 days?

Solved now :)

Was it resolved? I have a "Waiting to be processed" wire transfer withdrawal for a few days now. My previous transfers only took a few hours to get to "Finished". Anybody know if there are withdrawal problems with the exchange?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: tylkotak on December 18, 2013, 07:20:15 PM
Bitstamp works fine and is security? I need to buy biitcoins but I lost mutch money in mtgox ;/


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rassah on December 18, 2013, 10:31:57 PM
Both the banks are in Slovenia. Your mom should have a look at her monthly statement (or at her e-banking interface) and see the factual bank's name.

If it reads ''Creditanstalt'', then she should contact her bank and request the money back or be resend to the correct bank.

If it reads ''Unicredit'', then Bitstamp and / or its bank may be at fault.

Update: We checked the wire receipt, and it was sent to Unicredit. Bitstamp asked mom to order a "wire trace" to see where it went to (about $40). Will let you know what we find out (at this point this is more of a learning excercise for anyone else who runs into this problem, as opposed to a concern with Bitstamp).


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Bakaboy on December 18, 2013, 11:08:32 PM
How long does Bitstamp support usually take to respond to tickets?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Loozik on December 18, 2013, 11:18:46 PM
Both the banks are in Slovenia. Your mom should have a look at her monthly statement (or at her e-banking interface) and see the factual bank's name.

If it reads ''Creditanstalt'', then she should contact her bank and request the money back or be resend to the correct bank.

If it reads ''Unicredit'', then Bitstamp and / or its bank may be at fault.

Update: We checked the wire receipt, and it was sent to Unicredit. Bitstamp asked mom to order a "wire trace" to see where it went to (about $40). Will let you know what we find out (at this point this is more of a learning excercise for anyone else who runs into this problem, as opposed to a concern with Bitstamp).

I tell you: one day we will have a dance of joy on the grave of banks for the pain they had caused us.

Thanks for the update.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on December 19, 2013, 12:28:29 PM
What is going on with withdrawals? In process for 5 days?

Solved now :)

Was it resolved? I have a "Waiting to be processed" wire transfer withdrawal for a few days now. My previous transfers only took a few hours to get to "Finished". Anybody know if there are withdrawal problems with the exchange?

Well it just got finished. I am now waiting again (longer than usual) - but it is that time of the year when everything is crowded, so I suppose a day longer than usuall is acceptable.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: cryptoanarchist on December 19, 2013, 01:46:16 PM
After 3 weeks I finally got my coins back from bitstamp.





Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dnaleor on December 19, 2013, 03:26:32 PM
Bitstamp should consider "cold storage" of USD ass well due to the Slovenian banking crisis.
It would look like this:
http://static2.bigstockphoto.com/thumbs/2/0/1/large2/10211591.jpg
 ;D


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Alpaca Bob on December 19, 2013, 10:01:12 PM
After 3 weeks I finally got my coins back from bitstamp.

Despite not being verified? I'd say that's actually pretty classy of Bitstamp. Yeah it took a couple of weeks, well you didn't exactly play it perfectly yourself either.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: cryptoanarchist on December 20, 2013, 01:44:57 AM
After 3 weeks I finally got my coins back from bitstamp.

Despite not being verified? I'd say that's actually pretty classy of Bitstamp. Yeah it took a couple of weeks, well you didn't exactly play it perfectly yourself either.

You're crazy. I never agreed to their verification terms in the first place. Then they changed their TOS midstream without notifying me. They have my email.

I have yet to see ANY EVIDENCE that bitcoin balances fall under any government jurisdictions, so their request is unreasonable as well. I would understand if they wanted verification for USD withdrawal, but its total crap to request it for bitcoin withdrawal.

So I canceled my account instead. I don't see how that means I should be treated worse out of spite.



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oaxaca on December 20, 2013, 06:25:46 AM
What's up with this crap?

Code:
We also need to receive any financial document which can confirm how the funds sent to your Bitstamp account were acquired.

USD deposit has been held for 10 days.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitcoinmarketmaker on December 20, 2013, 10:16:26 AM
Since a week, I noticed that Bitstamp's internal withdrawal processing is slower than what I am used to.

For months, withdrawals used to be processed within 24 hours, sometimes even within just a few hours. Now, with me, it seems that withdrawal processing is taking 48-72 hours++.

No reason to panic yet, because this is still very good compared to you know where (https://bitcointalk.org/index.php?topic=179586.0). But I am watching this very closely.

edit: a withdrawal request that I made today, was processed within 2 hours   :)    sorry I will keep quiet next time


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on December 20, 2013, 10:58:23 PM
Since a week, I noticed that Bitstamp's internal withdrawal processing is slower than what I am used to.

For months, withdrawals used to be processed within 24 hours, sometimes even within just a few hours. Now, with me, it seems that withdrawal processing is taking 48-72 hours++.

No reason to panic yet, because this is still very good compared to you know where (https://bitcointalk.org/index.php?topic=179586.0). But I am watching this very closely.

edit: a withdrawal request that I made today, was processed within 2 hours   :)    sorry I will keep quiet next time

You just have to keep in mind that it is xmas time.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rassah on December 23, 2013, 08:03:31 PM
Both the banks are in Slovenia. Your mom should have a look at her monthly statement (or at her e-banking interface) and see the factual bank's name.

If it reads ''Creditanstalt'', then she should contact her bank and request the money back or be resend to the correct bank.

If it reads ''Unicredit'', then Bitstamp and / or its bank may be at fault.

Update: We checked the wire receipt, and it was sent to Unicredit. Bitstamp asked mom to order a "wire trace" to see where it went to (about $40). Will let you know what we find out (at this point this is more of a learning excercise for anyone else who runs into this problem, as opposed to a concern with Bitstamp).

Final update: The wire trace found where the money went, but Bitstamp never found the transaction, so last last week mom put in a request to wire the money back directly from the receiving bank (basically to undo the unclaimed wire). Hopefully she will get it back within a week or two. Once she gets it, she plans to just use Coinbase. The reason we tried using Bitstamp in the first place is because their 0.38% fees make purchases of larger amounts cheaper, even with wire fees.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oaxaca on December 23, 2013, 09:25:03 PM
What's up with this crap?

Code:
We also need to receive any financial document which can confirm how the funds sent to your Bitstamp account were acquired.

USD deposit has been held for 10 days.

Update:  No update from Bitstamp.  Why is this an issue?  They are not in the US.  Has anybody been subjected to this same scrutiny?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Krako on December 26, 2013, 11:31:47 AM
Bitstamp Is down (again) at this time... Bouring of you guys


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: live1 on December 28, 2013, 10:25:43 AM
Hi,

I'm a bit confused about the bitstamp fee.
If i want to withdraw for example 500 USD (sepa)
What would be the calculation?




Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: jonsi on December 28, 2013, 10:55:44 PM
For SEPA is 0.90 euro for any amount.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: F-bernanke on December 29, 2013, 10:19:26 AM
Hi,

I'm a bit confused about the bitstamp fee.
If i want to withdraw for example 500 USD (sepa)
What would be the calculation?




Sepa is EUR only,

IBAN can be USD.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Parazyd on December 29, 2013, 10:26:07 AM
Bitstamp, I love you! :D

Thanks for existing!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: CHAO on December 30, 2013, 01:20:40 AM
Hi,everyone

I have a wire withdrawal in Dec.20.
And in Dec.27 I received a KYC message with 8 question,I have replyed  it in Dec.27.
Today I received a answer
"thank you for your cooperation. We have instructed our administration to further process your withdrawal request. Please be advised that we may further contact you if additional KYC checking be necessary.

If you have any additional questions, please feel free to contact us again."


Who can tell me how many days it will cost  to reach my bank account?
I need some money to pay my credit card and my loan.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: CHAO on December 30, 2013, 03:47:31 AM

Dear Nejc Kodric,


I have a wire withdrawal in Dec.20.
And in Dec.27 I received a KYC message with 8 question,I have replyed  it in Dec.27.
Today I received a answer
"thank you for your cooperation. We have instructed our administration to further process your withdrawal request. Please be advised that we may further contact you if additional KYC checking be necessary.

If you have any additional questions, please feel free to contact us again."

Could you tell me how many days it will cost  to reach my bank account?
I need some money to pay my credit card and my loan.

Best Regards
Chao



Hello Bitcoin community!

I`m co-owner of BitStamp that offers BTC/USD exchange service. Link: www.bitstamp.net

-We charge 0,50% fee for exchanging goods. All new clients registered till 1th of September receive 30 days commission free bonus! Quick registration link: https://www.bitstamp.net/account/register/
-our system is written by professionals with lots of experience in information security
-easy trading with daily charts, intra-day charts, market data
-our main priority is to help bitcoin community grow and make it user friendly in every days life

We have great plans for future and are thrilled to be part of what we believe the simplest and safest way of exchanging goods.

Try it, trading starts now!

Your sincerely,
Nejc Kodric
www.BitStamp.net
Questions? -No problem! Mail me nejc.kodric@bitstamp.net


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bernard75 on December 30, 2013, 03:51:25 AM
I take it you are not from Europe, so Swift can take anything between 2-5 working days once it has been sent.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: testik1 on December 30, 2013, 06:39:30 AM
I've received two withdrawals from bitstamp before and had one sepa-deposit received to my account in just a matter of days.

Now however, I've been waiting for over a month for my sepa-deposit of 1400€ to be credited to my account. I got a response to my ticket more than two weeks ago, promising that "they'll look for my deposit". After that, nothing - no response to my further inquiries.

I sent the payment on the 29th of November, and now ordered an investigation at my bank. It was "good" (in a way) to read in this thread that there are two banks with the same BIC/SWIFT-code, maybe that's the case - but it would be weird since my first deposit was sent to the correct one..


> Edit, received my funds on 31st of December. Thank you Bitstamp! Communication wasn't perfect and it took it's time to be solved, but in the end all's good.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: cerleo on December 30, 2013, 01:45:53 PM
It seems to be running smoothly right now.There were some delays,but now it dosn't seem to be such an occur.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on January 01, 2014, 04:51:02 PM
Bitstamp blocked my IP for accidently spamming their API due to an error in my code.
Their block doesn't seem to lift itself after a period of time. Anyone know if they'll be working tomorrow?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: TerryCoin on January 02, 2014, 03:06:08 PM
I sent a wire last week on Thursday morning and still have not received it. I understand there was a 1 day banking holiday but the wait time is getting excessive considering I usually receive them within 1-2 bus days.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: iarsenaux on January 02, 2014, 10:45:25 PM
I never had any problems with bitstamp before. So far i can say that this is the most reliable exchange for me.

Not only holidays can delay your deposit/withdrawal but also the backlogs of request that they received on/before/after the holiday.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: myflavor on January 03, 2014, 11:55:48 AM
I sent a wire last week on Thursday morning and still have not received it. I understand there was a 1 day banking holiday but the wait time is getting excessive considering I usually receive them within 1-2 bus days.

My request for $2600 has been in "In Process" since December 29 and the support ticket I submitted has not been answered either. I understand it's year end and holiday season, but taking more than 4 days and still not able to clear the backlog and delays, that's just not right. I also initiated a ~$4000 withdrawal from coinbase and was told the ACH will be completed by Jan 8th. Let's see how that goes.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on January 03, 2014, 02:00:48 PM
Bitstamp blocked my IP for accidently spamming their API due to an error in my code.
Their block doesn't seem to lift itself after a period of time. Anyone know if they'll be working tomorrow?

Is Bitstamp support working? Ticket has been open for days and still no reply... I'm unable to trade anymore...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: myflavor on January 03, 2014, 03:15:18 PM
I sent a wire last week on Thursday morning and still have not received it. I understand there was a 1 day banking holiday but the wait time is getting excessive considering I usually receive them within 1-2 bus days.

My request for $2600 has been in "In Process" since December 29 and the support ticket I submitted has not been answered either. I understand it's year end and holiday season, but taking more than 4 days and still not able to clear the backlog and delays, that's just not right. I also initiated a ~$4000 withdrawal from coinbase and was told the ACH will be completed by Jan 8th. Let's see how that goes.


Support just answered my ticket. The status has been changed to "Finished". Now I'm just waiting for the funds to show up in my bank account.


Is Bitstamp support working? Ticket has been open for days and still no reply... I'm unable to trade anymore...

Just did like 30 minutes ago. I think they have huge backlogs/delays due to the holiday season. Almost took them 4 days to respond, but at least they responded.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: iarsenaux on January 03, 2014, 03:55:20 PM
they are asking me for an international passport for KYC purposes. what if i don't have one yet? can i send any alternatives? i can send 2 government IDs and 2 Utility bills as proof of address. I just paid one of the bills recently so i can send a scanned copy of the receipt as well.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: TerryCoin on January 03, 2014, 05:17:12 PM
Now been waiting 5 bus days on a support ticket and 6 on my wire :/


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on January 04, 2014, 08:14:48 AM
they are asking me for an international passport for KYC purposes. what if i don't have one yet? can i send any alternatives? i can send 2 government IDs and 2 Utility bills as proof of address. I just paid one of the bills recently so i can send a scanned copy of the receipt as well.

If you are an American you can also send your social security number.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: X68N on January 04, 2014, 11:44:16 AM
I withdrawed ~700USD , it camed after 2 days.
Right after that i withdrawed ~2500 USD i will report how long it will take. (its weekened atm)
(inside EU Sepa)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on January 05, 2014, 01:36:37 AM
they are asking me for an international passport for KYC purposes. what if i don't have one yet? can i send any alternatives? i can send 2 government IDs and 2 Utility bills as proof of address. I just paid one of the bills recently so i can send a scanned copy of the receipt as well.

If you are an American you can also send your social security number.

Hi Hazek,

I have a ticket open for OVER 6 days without response, is that normal?
You basically denied my home network access from the website due to a glitch I had that spammed the API (Accidentally).


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on January 05, 2014, 04:43:09 PM
I would avoid Bitstamp, support is non-existing, they just cost me 4 BTC...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on January 05, 2014, 04:46:35 PM
I would avoid Bitstamp, support is non-existing, they just cost me 4 BTC...

Care to explain the details?

Also, which alternative do you suggest? Certainly not mtgox or btc-e, right? And as much as I like bitfinex, they can't handle bigger volume right now :/

Anyway, my experience with bitstamp hasn't always been ideal, but their support always answered within reasonable time in my experience...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on January 05, 2014, 04:55:16 PM
I would avoid Bitstamp, support is non-existing, they just cost me 4 BTC...

Care to explain the details?

Also, which alternative do you suggest? Certainly not mtgox or btc-e, right? And as much as I like bitfinex, they can't handle bigger volume right now :/

Anyway, my experience with bitstamp hasn't always been ideal, but their support always answered within reasonable time in my experience...

I'm a software developer that depends on API calls to bitstamp, unfortunately a glitch in my code caused me to go over the request threshold and they banned my home IP.
Unfortunately for me it's practically impossible to get a new IP adres with my ISP. I have fixed the glitch in my code and I have a support ticket open to unban me again for over 7 days and I still have no response.

This has left me unable to trade (manually) from my home network for 7+ days, this is completely unacceptable imho even though it was my fault initially.

I understand they block spammy IP adresses to prevent ddosses but it shouldn't be a permanent ban on the first infraction, a much better system would be:

First Time -> 1 Day Ban
Second Time -> 2 Day Ban
Third Time -> 3 Day Ban
Fourth Time -> Permanent Ban

Also I have no other suggestions, all alternatives are equally horrible.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on January 05, 2014, 05:04:19 PM
I would avoid Bitstamp, support is non-existing, they just cost me 4 BTC...

Care to explain the details?

Also, which alternative do you suggest? Certainly not mtgox or btc-e, right? And as much as I like bitfinex, they can't handle bigger volume right now :/

Anyway, my experience with bitstamp hasn't always been ideal, but their support always answered within reasonable time in my experience...

I'm a software developer that depends on API calls to bitstamp, unfortunately a glitch in my code caused me to go over the request threshold and they banned my home IP.
Unfortunately for me it's practically impossible to get a new IP adres with my ISP. I have fixed the glitch in my code and I have a support ticket open to unban me again for over 7 days and I still have no response.

This has left me unable to trade (manually) from my home network for 7+ days, this is completely unacceptable imho even though it was my fault initially.

I understand they block spammy IP adresses to prevent ddosses but it shouldn't be a permanent ban on the first infraction, a much better system would be:

First Time -> 1 Day Ban
Second Time -> 2 Day Ban
Third Time -> 3 Day Ban
Fourth Time -> Permanent Ban

Also I have no other suggestions, all alternatives are equally horrible.

I see.

Yes, I agree, they should handle it "lenient", plus they're active on here, so they can see you're a respected member of the community.

Still, your case is a bit of a special case -- you're making heavy use of the API, and you "lost" money more than really losing it, no? Don't get me wrong, I'm with you that they should unban your IP, but it's a bit harsh to put "they don't unban my IP fast enough" in the same category as "withdrawal backlog reaching as far back as July", just to name an example...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Trade101 on January 05, 2014, 05:15:31 PM
you can also access the Bitstamp exchange using the bitfinex routing ;)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on January 05, 2014, 05:17:57 PM
I would avoid Bitstamp, support is non-existing, they just cost me 4 BTC...

Care to explain the details?

Also, which alternative do you suggest? Certainly not mtgox or btc-e, right? And as much as I like bitfinex, they can't handle bigger volume right now :/

Anyway, my experience with bitstamp hasn't always been ideal, but their support always answered within reasonable time in my experience...

I'm a software developer that depends on API calls to bitstamp, unfortunately a glitch in my code caused me to go over the request threshold and they banned my home IP.
Unfortunately for me it's practically impossible to get a new IP adres with my ISP. I have fixed the glitch in my code and I have a support ticket open to unban me again for over 7 days and I still have no response.

This has left me unable to trade (manually) from my home network for 7+ days, this is completely unacceptable imho even though it was my fault initially.

I understand they block spammy IP adresses to prevent ddosses but it shouldn't be a permanent ban on the first infraction, a much better system would be:

First Time -> 1 Day Ban
Second Time -> 2 Day Ban
Third Time -> 3 Day Ban
Fourth Time -> Permanent Ban

Also I have no other suggestions, all alternatives are equally horrible.

I see.

Yes, I agree, they should handle it "lenient", plus they're active on here, so they can see you're a respected member of the community.

Still, your case is a bit of a special case -- you're making heavy use of the API, and you "lost" money more than really losing it, no? Don't get me wrong, I'm with you that they should unban your IP, but it's a bit harsh to put "they don't unban my IP fast enough" in the same category as "withdrawal backlog reaching as far back as July", just to name an example...

I completely agree with you! Still I think we can both agree, customer support is lacking.
I'm just very frustrated as I'm stuck between two rocks, my ISP refuses to help me and Bitstamp is ignoring me.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on January 06, 2014, 09:10:12 AM
I completely agree with you! Still I think we can both agree, customer support is lacking.
I'm just very frustrated as I'm stuck between two rocks, my ISP refuses to help me and Bitstamp is ignoring me.

Just to keep everyone informed: Bitstamp has gotten back to me and resolved the issue.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on January 06, 2014, 11:03:08 AM
I completely agree with you! Still I think we can both agree, customer support is lacking.
I'm just very frustrated as I'm stuck between two rocks, my ISP refuses to help me and Bitstamp is ignoring me.

Just to keep everyone informed: Bitstamp has gotten back to me and resolved the issue.

Haha, nice.

I suspect that, even though the "official" accounts (hazek, for example) aren't posting much anymore, they still *read* the forum...

Bitstamp is pretty okay in my book, especially considering what the alternatives are :D


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: BigBitz on January 07, 2014, 04:38:28 PM
Down? DDoS?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: monstrs on January 07, 2014, 05:03:05 PM
Its down for me too, whats happening?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: BeeFer310 on January 07, 2014, 05:20:47 PM
It seems to be just the mainpage

try:
https://www.bitstamp.net/account/login/
https://www.bitstamp.net/account/balance/

https://www.bitstamp.net/market/order_book/


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: TerryCoin on January 07, 2014, 05:27:04 PM
Closing in on 2 weeks since I sent my wire without receiving credit. First one thats taken longer than 2 business days. Any advice? Nobody will answer my tickets and when they do, its with useless responses:

Quote
we apologize for not getting back to you sooner.

Thank you for notifying us. You will be informed via e-mail as soon as your funds are credited to your account.

Best regards,
Rok Štucin


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: accord01 on January 07, 2014, 05:41:45 PM
Why are my transfers not being processed?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: TiborB on January 07, 2014, 06:16:41 PM
The main page is back.

   T


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Flanagan on January 08, 2014, 05:16:45 PM
Deposit at Bitstamp by sending different currency than USD
-------------------------------------------------------------------

Hi

If one sends Euros or British pounds to deposit at the bitstamp account, how much is charged by your receiving bank to change to USD (aside from bitstamp's 1% fee min $15) ?

Does Unicredit (you bank) just do the exchange from Euros or GBP, whatever the case, to USD at the exchange rate shown on their site (*), or do they also charge a fee?

Thanks.


(*) http://www.unicreditbank.si/tecajna_lista/?t=1&id_menu=&language=ENG


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rannasha on January 09, 2014, 11:08:52 PM
Deposit at Bitstamp by sending different currency than USD
-------------------------------------------------------------------

Hi

If one sends Euros or British pounds to deposit at the bitstamp account, how much is charged by your receiving bank to change to USD (aside from bitstamp's 1% fee min $15) ?

Does Unicredit (you bank) just do the exchange from Euros or GBP, whatever the case, to USD at the exchange rate shown on their site (*), or do they also charge a fee?

Thanks.


(*) http://www.unicreditbank.si/tecajna_lista/?t=1&id_menu=&language=ENG

From my experience with many EUR deposits, the most recent one being today, no fee is charged by Bitstamps bank and the amount you receive is exactly the amount sent multiplied by the conversion rate listed on the bank website.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: pro-trader on January 11, 2014, 08:51:39 AM
Hello,

I´m a Newbie and by accident I posted my story in the wrong thread first - but now I got the right one and obviously I am allowed to post here. Mods, please excuse me if I double-write the same subject now (1 here and 1 in the Newbie Thread), I don´t want to spam, I only want to share my very negative experience with Bitstamp to others, and I think this is the right thread.

Bitstamp has confiscated 60.000 USD from me and refuses to return them

Before I start sharing my experience, some words about myself so you understand the situation better:
I make my living on investment and trading (mostly on Forex and stock market) since many years, and in general when I trade I do handle amounts with 5 digit sizes upwards. I bought my first Bitcoins (Ha –I was really lucky, yes in deed) a few years ago, and am a fan of it since then – despite I never really traded them like I trade stocks or currencies.

OK – now, a few months ago, I opened up an account at Bitstamp as Mt.Gox is way too slow in handling cash payments and the German Bitcoin.de has much too little volume for my taste. I got a verified account  (whatever this means with Bitstamp), after providing them with a set of documents about myself, my proof of adress etc.

After some time I gave it a test, sent some of my BTC from my wallet to my Bitstamp account and sold it (amount approx 20.000 USD or so). Sent the cash I got to my bank account. Well – it worked!

So after some time I decided to do it vice-versa and buy a bit more Bitcoins – and sent 60.000 USD (from the same bank I had transferred the 20k USD before) to Bitstamp´s bank, in order to fund my account there.
And then – a strange story started and my 60.000 USD are - gone? frozen? Only Bitstamp knows!

Bitstamp contacted me that they have a problem with the money I just sent, they had to freeze my 60.000 USD because my amount is so big and they first must start their KYC (know your customer) procedure.
Well, as a professional trader I fully understand AML and KYC procedures. But its never a real problem and I am fully aware of the requirements and capable to proof everything is legal etc.

Not so, however, with Bitstamp!

These guys really insist to learn all(!!) my bank accounts  - and believe me, as a professional trader I have quite a few. They want to see any(!!!) financial documentation from me etc etc. before they will decide to un-freeze my money or not. And keep in mind that I sent my 60.000 USD AFTER Bitstamp confirmed me that my account is fully verified.

I refused to send them all this far-going information, but sent them an explanation and 2 letters from that bank where I sent my money from. I work with that bank since 15 years which the bank confirmed as well, its one of the leading and most reputable banks in Europe. However, this confirmation was from last year – and these teenager @ Bitstamp replied, that they cannot un-freeze my money yet because they need a brand-new "Certificate of Good Standing" from myself (hey - I´m a private person, not a company!), they need also this and that etc.

I recalled the payment (which costs me a few hundred USD in fees) – but the Slovenian bank refuses to send me back my money because Bitstamp has blocked it. My money is not visable/credited to my account at Bitstamp either.

So – be aware when you send money to Bitstamp!

Maybe, with some luck, Bitstamp is not a fraud and just unprofessional. It could be that an unexperienced person got a panic attac after seeing 60.000 USD and over-reacted?? And now maybe some senior employee has to look into the subject which takes a lot of time? I just hope so, because other users seem to have a good experience with Bitstamp. But maybe its not and my 60k USD are just gone?

The story is lasting quite some time now and my 60.000 USD are still in the hands of Bitstamp.

I´ll wait a few more days, then I´ll give it to my lawyer in UK. Will keep you updated here!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Alpaca Bob on January 11, 2014, 03:05:29 PM
Will keep you updated here!

Please do.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Vanderi on January 11, 2014, 08:44:40 PM
Hello,

I´m a Newbie and by accident I posted my story in the wrong thread first - but now I got the right one and obviously I am allowed to post here. Mods, please excuse me if I double-write the same subject now (1 here and 1 in the Newbie Thread), I don´t want to spam, I only want to share my very negative experience with Bitstamp to others, and I think this is the right thread.

Bitstamp has confiscated 60.000 USD from me and refuses to return them

Before I start sharing my experience, some words about myself so you understand the situation better:
I make my living on investment and trading (mostly on Forex and stock market) since many years, and in general when I trade I do handle amounts with 5 digit sizes upwards. I bought my first Bitcoins (Ha –I was really lucky, yes in deed) a few years ago, and am a fan of it since then – despite I never really traded them like I trade stocks or currencies.

OK – now, a few months ago, I opened up an account at Bitstamp as Mt.Gox is way too slow in handling cash payments and the German Bitcoin.de has much too little volume for my taste. I got a verified account  (whatever this means with Bitstamp), after providing them with a set of documents about myself, my proof of adress etc.

After some time I gave it a test, sent some of my BTC from my wallet to my Bitstamp account and sold it (amount approx 20.000 USD or so). Sent the cash I got to my bank account. Well – it worked!

So after some time I decided to do it vice-versa and buy a bit more Bitcoins – and sent 60.000 USD (from the same bank I had transferred the 20k USD before) to Bitstamp´s bank, in order to fund my account there.
And then – a strange story started and my 60.000 USD are - gone? frozen? Only Bitstamp knows!

Bitstamp contacted me that they have a problem with the money I just sent, they had to freeze my 60.000 USD because my amount is so big and they first must start their KYC (know your customer) procedure.
Well, as a professional trader I fully understand AML and KYC procedures. But its never a real problem and I am fully aware of the requirements and capable to proof everything is legal etc.

Not so, however, with Bitstamp!

These guys really insist to learn all(!!) my bank accounts  - and believe me, as a professional trader I have quite a few. They want to see any(!!!) financial documentation from me etc etc. before they will decide to un-freeze my money or not. And keep in mind that I sent my 60.000 USD AFTER Bitstamp confirmed me that my account is fully verified.

I refused to send them all this far-going information, but sent them an explanation and 2 letters from that bank where I sent my money from. I work with that bank since 15 years which the bank confirmed as well, its one of the leading and most reputable banks in Europe. However, this confirmation was from last year – and these teenager @ Bitstamp replied, that they cannot un-freeze my money yet because they need a brand-new "Certificate of Good Standing" from myself (hey - I´m a private person, not a company!), they need also this and that etc.

I recalled the payment (which costs me a few hundred USD in fees) – but the Slovenian bank refuses to send me back my money because Bitstamp has blocked it. My money is not visable/credited to my account at Bitstamp either.

So – be aware when you send money to Bitstamp!

Maybe, with some luck, Bitstamp is not a fraud and just unprofessional. It could be that an unexperienced person got a panic attac after seeing 60.000 USD and over-reacted?? And now maybe some senior employee has to look into the subject which takes a lot of time? I just hope so, because other users seem to have a good experience with Bitstamp. But maybe its not and my 60k USD are just gone?

The story is lasting quite some time now and my 60.000 USD are still in the hands of Bitstamp.

I´ll wait a few more days, then I´ll give it to my lawyer in UK. Will keep you updated here!

They have been prepped to the fullest extent on seizing and stopping anything they might even remotely consider unlawful. I accidentally set my customer# as my name in a tx and got a message with all the exclamation marks and whistles about how it is not allowed to transfer to third parties of any kind.

Prepped to the extent of being stupid. They should have asked me about my obvious mistake and proposed to correct it but nooooo, here gomes the white knight Bitstamp on the high horse, stopping third party shady moves.

That said, they are a high volume, established service provider and any risk that they are trying to get to your money and head for the bahamas is infinitely small.


Actually they are like some sort of a friendly bouncer. Strong, friendly, but too stupid it seems, but to stand by the door.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: pro-trader on January 13, 2014, 09:04:56 PM

...
That said, they are a high volume, established service provider and any risk that they are trying to get to your money and head for the bahamas is infinitely small.


Well, not Bahamas but somewhere else? Called my banker today. He said, no way so far to get back the rest (after fees) of my 60k USD becasue the Slovenian Unicredit - Bitstamps bank where I sent the money to - claims, Bitstamp refuses to give the allowance.

White knight? No bad experiences on Bitstamp? If you trade with 100 USD, maybe.

F...k !!!!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Vanderi on January 13, 2014, 10:59:25 PM

...
That said, they are a high volume, established service provider and any risk that they are trying to get to your money and head for the bahamas is infinitely small.


 100 USD, maybe.


Wrong. Up yours, too, buddy.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on January 13, 2014, 11:08:56 PM

...
That said, they are a high volume, established service provider and any risk that they are trying to get to your money and head for the bahamas is infinitely small.


Well, not Bahamas but somewhere else? Called my banker today. He said, no way so far to get back the rest (after fees) of my 60k USD becasue the Slovenian Unicredit - Bitstamps bank where I sent the money to - claims, Bitstamp refuses to give the allowance.

White knight? No bad experiences on Bitstamp? If you trade with 100 USD, maybe.

F...k !!!!

Hm, let's see... newbie account, coming here asking for support with a possibly true but kind of hard to believe story to begin with, then insulting those who dare to ask critical questions. But wait. I guess that's not the kind of language you understand. I'll translate: Go fuck yourself :)

EDIT: if you can accept the fact that a number of people in here trade within a similar USD range (or larger), and you don't accuse others of being white knights, then you might actually get some support here, as far as that's possible on a forum. Lately, I didn't see anyone from Bitstamp responding in here unfortunately.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: analytics on January 14, 2014, 01:10:47 AM
Pro-trader, I'm interested too in how yours turns out.  I am in the US, but a very similar story.   I did a few thousand wire transfer test and all went well.   I have transferred a larger sum akin to yours (60k)  later from my US bank (I am already verified at Bitstamp as well).  My Bank validated the transfer last Friday early am,  but the USD still has not posted to my account on Bitstamp yet.  I have exchanged a few messages with their support, and they said they already credited it.  They hadn't of course , and I think "Luka" was simply confused by my first deposit.  I am awaiting their reply.  They say they credit within 24hrs of receiving a wire completed, but I am now well past that point.  During their business hours tomorrow I expect to receive my cash in my Bitstamp account.  I'll let you know what happens here.



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Loozik on January 14, 2014, 01:57:26 AM
Welcome to the legal fiction called EU.

This MAY be outdated: if you make a transfer of more than EUR 15k to or from or within the so called EU, this transfer is automatically considered suspicious and must be reported to:
- somebody making business as EU and
- the so called national financial authorities of your residence (if you live in the so called EU).

If you make many transactions with one party sending jointly more than EUR 15k to this party during a month, this gets also reported.

I did a few thousand wire transfer test and all went well.

It is below 15k - no problem.

I have transferred a larger sum akin to yours (60k)  later from my US bank (I am already verified at Bitstamp as well).

This is above EUR 15k. Your transfer must have been reported to somebody. This somebody MIGHT have got suspicious. Maybe your name accidentally matches the name of a known terrorist or someone on Interpol list? Just a guess.

From experiences of some of my friends who work as bank clerks, it is better:
- to send a larger amount at once - if you are fortunate, noone will have time to react and block your payment;
- to split a larger amount into less than EUR 15k portions and send over a longer period.

Bitstamp MAY not be at fault.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: analytics on January 14, 2014, 02:13:11 AM
Thanks for the reply Loosik.   Mine is a small delay so far, but his post caught my attention.

I am in the US.   Anything over 10K in a day has to get reported (reality is they aggregate data over multiple days as well) .  In my case with 60K, they certainly reported it here in the US because they are required to.  My bank completed that and sent the money in around 14 hours tops.  I expect the same as you noted in the EU with sums that large.  
If Bitstamp is delaying deposits during any extra review period (I already have been verified with my passport, etc), they should notify customers.  I understand and expect them to comply with international law for sure.  But once they verify, holding people's money hostage without communication or a good reason will wreck their business quickly.   I am testing CampBx in the US as well.

A word of caution with trying to do sums less than 10K or 15K repeatedly, instead of one transfer.  In the US they call this "structuring" your withdrawals/deposit to avoid getting any auto reporting for larger sums, and it's a serious federal offense.   I have every intention of reporting my gains (or losses), so I have no issue with my transfers being tracked backed and forth.  I didn't want to take any chance with the IRS here thinking I was structuring payments, so I did a larger transfer up front.  

BTW, I had a very poor experience with Coinbase, noted here, but I have hopes for them:
https://bitcointalk.org/index.php?topic=407385.0



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Loozik on January 14, 2014, 02:29:46 AM
If Bitstamp is delaying deposits during any extra review period (I already have been verified with my passport, etc), they should notify customers.

If Bitstamp is delaying your deposit based on their arbitrary judgements, it's not fair. If it is for reasons beyond their will (e.g. your name matches the name of a know terrorist), then Bitstamp has no other option than to delay the deposit, untill things sort out.

A word of caution with trying to do sums less than 10K or 15K repeatedly, instead of one transfer.  In the US they call this "structuring" your withdrawals/deposit to avoid getting any auto reporting for larger sums, and it's a serious federal offense.

So it is considered an offence in the so called EU as well. There are ''funny'' cases when bank clerks freeze accounts of legitimate businesses like shops that deposit their daily earnings while quoting ''structuring offence'' laws :D


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: pro-trader on January 14, 2014, 08:17:29 AM
Update as of today: no money returned.

Thanks for everybody sharing experience. When comparing, please keep in mind that I no longer ask Bitstamp to credit the money on my account.
All I ask them is to return my payment (and I will bear the fees for all that) to my (EU – based & well known) bank I sent my money from.

And yes, I

1.   had a fully verified account with fully verified identity
2.   Bitstamp confirmed me subject 1 (otherwise I would not have sent money - I know the EU AML & KYC rules very well). But nevertheless Bitstamp had frozen my 60k USD right upon arrival.
3.   As I wrote I fully recognize AML & KYC procedures. But to fulfill that, you do not have to present totally naked and inform Bitstamp about your entire bank accounts, entire financial information etc.. All those docs and bank letters I sent Bitstamp are more than enough to proof that I do legal business, especially as I sent a detailed reference letter from my bank. Bitstamp´s reason to keep my money confiscated is simply ridiculous.
4.   re-called my 60k USD payment, offering to bear all the fees for such a recall (which is, as I wrote, a few hundred USD all in)

According to my bank, Bitstamp has still prohibited their bank to re-transfer my payment. Once again: I am not asking Bitstamp to credit my account in order to trade with Bitstamp. All I do is simply “please return my money to where it came from”. There is 0 legal base for not doing that.

So in my view there are only 2 conclusions about Bitstamp Ltd:

1.   Bitstamp is a fraud
2.   Bitstamp is run by a bunch of pubescent teenagers and/or for other reasons highly unprofessional.

As I wrote, the 2nd may be the case and I still have some hope it is. There is also a 3rd option: That Bitstamp is a trustful and also a professional company. I only had the bad luck to be served by 2 employees that are incapable to do their job (by the way, I got replies from a person named “Rok Stucin” and by some “Marko Rogan”). That can happen, in deed. Even in the best-run companies sometimes client communications takes the wrong turn.

I just don´t believe it any more.

Hm, let's see... newbie account, coming here asking for support with a possibly true but kind of hard to believe story to begin with, then insulting those who dare to ask critical questions. But wait. I guess that's not the kind of language you understand. I'll translate: Go fuck yourself :)
 
Yes, I am a newbie and yes this is my first post in this forum. Usually I do not spend a lot of time writing posts myself in such forums, but in general I like to read them when I search for experiences others make with a company, a product etc.

Writing my experience here was not intended to ask for help.
I will have to get help from my lawyer in this case. I took the time to write it so that others can read and learn about my experience.

Also I did and do not have the intention to offend users of this forum. I totally disagree with your post. If you are such a fan of Bitstamp that writing my experience with this so-called “company” offends you, then allow me the question: are you an employee of that “company” ? If so then you might better spend your time and look into my subject. And yes, English is not my native language but I am convinced that I am fluent enough in it to articulate myself also in writing.  

If not then you have to accept that I do have this experience and that I do struggle since weeks now to recover my money from Bitstamp. Feel free to trade and deal with Bitstamp and trust them or whatsoever. This is your decision! And the above is my experience. Which I will share to others even if you dislike it.

Of course I will keep you updated here! And hopefully my update will be one day: Money recovered!



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on January 14, 2014, 09:30:55 AM
Also I did and do not have the intention to offend users of this forum. I totally disagree with your post. If you are such a fan of Bitstamp that writing my experience with this so-called “company” offends you, then allow me the question: are you an employee of that “company” ? If so then you might better spend your time and look into my subject. And yes, English is not my native language but I am convinced that I am fluent enough in it to articulate myself also in writing.  

If not then you have to accept that I do have this experience and that I do struggle since weeks now to recover my money from Bitstamp. Feel free to trade and deal with Bitstamp and trust them or whatsoever. This is your decision! And the above is my experience. Which I will share to others even if you dislike it.

Great job leaving out my EDIT (that I added 5 minutes later, so I'm sure you saw it when you posted).

The problem is you came here and posted, and when someone responded to your post with something less than total support, you mentioned "white knighting" and "trading with 100 USD". I'm sure you can see how that doesn't exactly make a great first impression.

Anyway, I trade in a comparable range, and never had problem depositing and withdrawing. However, I can use SEPA transfers, so maybe that makes everything easier... don't know.

Good luck with your case. And, as always, it'd be nice to get some official responses in here from Bitstamp.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: pro-trader on January 14, 2014, 09:40:02 AM
oda.krell,
sorry then we have a misunderstaning. I see it now - was not intended to offend! Also: My "f...k" in the end was, by all means, NOT adressed to any user here, it was an expression on my personal feelings on this whole subject or adressed to the way Bitstamp treats it. Sorry to anybody who felt touched by that! But in deed I do not ask for help here (would not know how somebody could help), my sole intention is letting others read about my experience. Also I am aware that Bitstamp has good reputations on many boards - which is the reason why I tried them. Having good reputations does, however, not help me here. Still Bitstamp blocks the re-call of my money, just asked my banker.

On a sidenote: The reason I did not use SEPA (despite I was using a EU based bank) was simply to avoid the FX spread that Bitstamp uses: SEPA is free of charge (unlike USD) - but then Bitstamp converts the Euro to USD. As I have direct access to the FX spot market I can always get the better FX rate (at a given time) - so I sent USD instead of Euro in order to be in control of the FX rate used.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: San1ty on January 14, 2014, 11:20:08 AM
Hi pro-trader,

you seem to be ignoring the great post of Loozik.
This might very well be EU regulation that is screwing you over.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: F-bernanke on January 14, 2014, 01:33:48 PM
On a sidenote: The reason I did not use SEPA (despite I was using a EU based bank) was simply to avoid the FX spread that Bitstamp uses: SEPA is free of charge (unlike USD) - but then Bitstamp converts the Euro to USD. As I have direct access to the FX spot market I can always get the better FX rate (at a given time) - so I sent USD instead of Euro in order to be in control of the FX rate used.

It sounds like you have experiance with this, question:
I also opened a USD account, but it has the same account number as my EUR account. Do I have to add any instructions for depositing USD to my account? I'm a bit afraid my bank wil convert it to my EUR account (with the extreme spread).


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on January 14, 2014, 01:41:48 PM
On a sidenote: The reason I did not use SEPA (despite I was using a EU based bank) was simply to avoid the FX spread that Bitstamp uses: SEPA is free of charge (unlike USD) - but then Bitstamp converts the Euro to USD. As I have direct access to the FX spot market I can always get the better FX rate (at a given time) - so I sent USD instead of Euro in order to be in control of the FX rate used.

I sound like you have experiance with this, question:
I also opened a USD account, but it has the same account number as my EUR account. Do I have to add any instructions for depositing USD to my account? I'm a bit afraid my bank wil convert it to my EUR account (with the extreme spread).

Yes, you must be careful to choose an International bank withdrawal and not a SEPA withdrawal, and then choose USD as the currency which you would like to receive.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: analytics on January 14, 2014, 04:10:05 PM
I finally received a reply, 4 business days (5 days) later after my deposit was fully posted from my own bank.
They are asking me for more details like all my bank accounts, why am I doing this, where did my money come from.    I am happy to answer the questions and I'm doing that, but they should make it clear to customers about these delays before customers send money.  This should be in their FAQ, about delays beyond the verification step if you use funds larger than 15K.   I'm fine with it, but they should be explicit so people can plan properly, with some guidelines on how long it takes for a response.   Time is money. 

 Likely this process is faster when in your own country.



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: pro-trader on January 14, 2014, 05:21:36 PM
Hi pro-trader,

you seem to be ignoring the great post of Loozik.
This might very well be EU regulation that is screwing you over.

Well, I do not think I am not ignoring it. Its is not the fault of some EU. I do for example trade a lot in Balkan stock markets. I send & receive money to / from my Balkan brokers (and one of them is also in Slovenia and has a bank account in Slovenia) back and forth, since years and in much larger numbers, and in EURO and USD .
Never had a problem that somebody from outside would have found it suspicious and would have instructed a broker or a bank to withhold my money. Of course, the receiving bank from time to time asks about details esp. when I sold something and send money back – normal in a case like mine who does a lot of trading. But they always use common sense when checking the docs I present.

Anyway, I have a very good reading update:

I got a PM from User hazek who informed me that he looked into my subject and now the release of my money should be underway. Will post an update once I received my USD back on my account as promised.

I finally received a reply, 4 business days (5 days) later after my deposit was fully posted from my own bank.
They are asking me for more details like all my bank accounts, why am I doing this, where did my money come from.    I am happy to answer the questions and I'm doing that, but they should make it clear to customers about these delays before customers send money to foreign risky banks.  This should be in their FAQ.  I would have just gone with CampBx than risk them delaying my money like this (time is money). 
Word to wise, only use exchanges in your own country if you can.  Likely this process is faster when in your own country.

Great, so there are now 2x 60k USD to get unfrozen -  press the thumbs!
I fully agree with you, what I would add is that when asking & checking docs, they should also use common sense and do what all other banks do in such cases – and not (like in my case) ask for a complete financial striptease.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: analytics on January 14, 2014, 06:10:49 PM
To be honest, I am actually fine with their validation process.  I understand they need to be careful around money laundering or other illegal activities.

I suggest that they wrap some clearer process around this and post it in the FAQ so people know what kind of timelines to expect on their money, when they deal with funds larger than 15K that trigger deeper inspection.
This second phase of validation requires deeper personal information that needs to kept secure, and they should also be clear on their security/privacy policy on this additional personal information too.  So a FAQ detailing what triggers the second phase, expected timelines on response and what is required.  Customers can be prepared up front this way.   It's all logical and makes sense, customers just need to know about it up front.

They are a work in progress/startup, understood; these are just suggested/needed process improvements requirements on their side so there is transparency with the customer and their assets.   Time is money and customers should expect to be able to have some timeline expectation boundaries around their transactions.      Right now, there is no clear documentation for this second phase validation.  That way US banks won't start to block wire transfers because customers complain of issues with the Bitstamp bank holding funds.  The process will be clear.







Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on January 14, 2014, 07:42:04 PM
Two things:

a) the two cases mentioned above aren't the first >15k USD deposits. I can say that much with certainty. And not all of them triggered additional check ups. Again, I'm wondering if the common factor is that both of them weren't SEPA that triggered extra measures.

b) don't want to white knight Bitstamp, since I'm also not always 100% happy with how they run their business (my main gripe is their lack of public announcements when things go wrong, like DDOS -- though I have to say I'm glad to see hazek made an appearance in this thread this time :D), but I also don't really support coming here accusing them, if things go wrong, immediately of "fraud" or being "run by teenagers".


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: PrintMule on January 15, 2014, 12:43:03 PM
Just a little update. Withdrew a good amount of fiat recently via SEPA. Everything went smooth as always.

Money comes in as EUR which is even nicer now, as my country joined euro zone this year. Less converting for me. :)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: analytics on January 15, 2014, 04:46:29 PM
Update for me.   My money is now in my account.  It took  only next day (1 day) to review my second verification data to post the money into the account.  The questions feel a little invasive, but I understand the need for making sure its from "viable" sources.   Examples are:
what are my banks?
documented example of where money came from?
how I plan to use bitcoin?

The process overall for the deposit was reasonable given their need to comply with laws.  Only suggestion again is adding to the FAQ some info around verification and timelines for funds that exceed some thresholds.

Here is a timeline in my case if it helps others plan.   I am a US citizen.
1. I opened my Bitstamp account three weeks ago approx.
2. Verification took around 1 week (passport + utility photo).
3.  I sent a $2k deposit test from my US Bank to Bitstamp's bank in Slovenia.  It took around 24hrs, slightly more, for my bank to complete sending it and for Bitstamp to post it.
4.  I have also moved around 18K USD worth of bitcoins in and back out in some tests (coins came from coinbase trades), both were essentially instant, as well as trading with it while it was in Bitstamp (with a bot as well).  
5.  I then transferred ~60K USD from my bank to Bitstamp.  My bank completed the wire within around 14hrs (sent Thursday at 3pm, bank completed it around 14 hrs later my side in the early 'am' according to timestamps).
6.  On Monday I contacted Bitstamp to check the status of the transfer as I was past the declared 24hrs of time they said it takes to deposit.  Bitstamp has responded to every query within 24hrs.  In this case, the agent said the money was already there, but she was mistaken and looking at the first 2k deposit.   I sent another email explaining that.  I got a support email the next day saying they needed more info due to the size/volume thresholds I had exceeded with this deposit.  Some very personal finance questions, but I understand why so I answered them.  Within the next 24hrs they released my funds.   Being in different timezones probably added an extra 48hrs for me in getting this finalized but that isn't their fault.   The whole process and responsiveness has been good when you understand why its happening, so not upset.  Just wanted to relay my experience so it can help others plan when dealing with sums that exceed the reporting limit.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on January 15, 2014, 05:12:03 PM
Update for me.   My money is now in my account.  It took  only next day (1 day) to review my second verification data to post the money into the account.  The questions feel a little invasive, but I understand the need for making sure its from "viable" sources.   Examples are:
what are my banks?
documented example of where money came from?
how I plan to use bitcoin?

The process overall for the deposit was reasonable given their need to comply with laws.  Only suggestion again is adding to the FAQ some info around verification and timelines for funds that exceed some thresholds.

Here is a timeline in my case if it helps others plan.   I am a US citizen.
1. I opened my Bitstamp account three weeks ago approx.
2. Verification took around 1 week (passport + utility photo).
3.  I sent a $2k deposit test from my US Bank to Bitstamp's bank in Slovenia.  It took around 24hrs, slightly more, for my bank to complete sending it and for Bitstamp to post it.
4.  I have also moved around 18K USD worth of bitcoins in and back out in some tests (coins came from coinbase trades), both were essentially instant, as well as trading with it while it was in Bitstamp (with a bot as well).  
5.  I then transferred ~60K USD from my bank to Bitstamp.  My bank completed the wire within around 14hrs (sent Thursday at 3pm, bank completed it around 14 hrs later my side in the early 'am' according to timestamps).
6.  On Monday I contacted Bitstamp to check the status of the transfer as I was past the declared 24hrs of time they said it takes to deposit.  Bitstamp has responded to every query within 24hrs.  In this case, the agent said the money was already there, but she was mistaken and looking at the first 2k deposit.   I sent another email explaining that.  I got a support email the next day saying they needed more info due to the size/volume thresholds I had exceeded with this deposit.  Some very personal finance questions, but I understand why so I answered them.  Within the next 24hrs they released my funds.   Being in different timezones probably added an extra 48hrs for me in getting this finalized but that isn't their fault.   The whole process and responsiveness has been good when you understand why its happening, so not upset.  Just wanted to relay my experience so it can help others plan when dealing with sums that exceed the reporting limit.


Sounds good. Thanks a lot for keeping us updated, and giving us a detailed insight into how larger deposits are processed at the moment.

All in all, I think that, right now, Bitstamp is probably the safest exchange if your plan is to buy and sell in relatively large volume.

IMO they'd be well advised to hire someone who handles PR for them, updating their twitter/facebook/this forum more frequently, but in principle, I trust them more than I trust, for example, mtgox.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Kaja7509 on January 15, 2014, 08:32:59 PM
All in all, I think that, right now, Bitstamp is probably the safest exchange if your plan is to buy and sell in relatively large volume.
Not sure, I have a similar problem. A week ago, some functions including withdrawal function stopped working.
I have a week talking to support, forward different documents (often the same documents for different guys from support) - results = zero.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: pro-trader on January 16, 2014, 08:51:37 AM
Update: Money released from Bitstamp!

It is not yet on my account as of today, but I have access to the SWIFT system and can already see it, its at the intermediary bank now and should arrive during the next overnight batch at the very latest.

All in the fees to send & recall my 60.000 USD has been 127,83 USD + 69,02 Euro (Those fees are charged by the involved banks & intermediary banks to handle a non-SEPA payment recall, not by Bitstamp, just to make it clear).

A cheap price for education, I do really not complain as I learned a hell of a lot: I hold Bitcoins since about 3years, and so far had very rarely touched my wallet. Now due to this experience and insight-look on who and how is handling exchanges etc., I have received an interesting look to review my opinion on the short- and medium-term outlook of BTC.

Just a bit of a funky sidenote here:
Yesterday I sent about double the amount to Unicredit Ljubljana (same bank Bitstamp uses) to a new Slovenian broker which I will use to buy some shares on the stock market there and in Macedonia. Went very smoothly but we finished KYC before, and the required docs where all reasonable, do-able and according to the usual industry-standard. So 2 payments actually crossed between the same 2 banks – no problem with any EU authority or bank. Just a sidenote.

Good luck to everybody here, a great forum and thanks to hazek for looking into the subject!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: schnib12 on January 17, 2014, 08:45:30 PM
Is it better to send USD or EUR ( SEPA) to Bitstamp?
Where do i have to pay less fee's?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on January 18, 2014, 07:26:08 PM
Is it better to send USD or EUR ( SEPA) to Bitstamp?
Where do i have to pay less fee's?

I am not entirely sure if you can SEPA dollars?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: coiniemonster2014 on January 19, 2014, 11:08:15 PM
A question to Bitstamp support: if I declare a transfer of EUR 3000 but instead send ye EUR 3010 would the discrepancy slow the process in any way? Currently waiting days on this SEPA Deposit. I have opened a Support Ticket but to no avail  :(
I would appreciate any words of wisdom from whoever is nice enough to answer?!
Cheers

BTCBTCBTC


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: F-bernanke on January 20, 2014, 07:13:29 AM
Is it better to send USD or EUR ( SEPA) to Bitstamp?
Where do i have to pay less fee's?

I am not entirely sure if you can SEPA dollars?

SEPA is EUR only.

IBAN can be both.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Sonny91BE on January 21, 2014, 11:32:00 AM
Update for me.   My money is now in my account.  It took  only next day (1 day) to review my second verification data to post the money into the account.  The questions feel a little invasive, but I understand the need for making sure its from "viable" sources.   Examples are:
what are my banks?
documented example of where money came from?
how I plan to use bitcoin?

The process overall for the deposit was reasonable given their need to comply with laws.  Only suggestion again is adding to the FAQ some info around verification and timelines for funds that exceed some thresholds.

Here is a timeline in my case if it helps others plan.   I am a US citizen.
1. I opened my Bitstamp account three weeks ago approx.
2. Verification took around 1 week (passport + utility photo).
3.  I sent a $2k deposit test from my US Bank to Bitstamp's bank in Slovenia.  It took around 24hrs, slightly more, for my bank to complete sending it and for Bitstamp to post it.
4.  I have also moved around 18K USD worth of bitcoins in and back out in some tests (coins came from coinbase trades), both were essentially instant, as well as trading with it while it was in Bitstamp (with a bot as well).  
5.  I then transferred ~60K USD from my bank to Bitstamp.  My bank completed the wire within around 14hrs (sent Thursday at 3pm, bank completed it around 14 hrs later my side in the early 'am' according to timestamps).
6.  On Monday I contacted Bitstamp to check the status of the transfer as I was past the declared 24hrs of time they said it takes to deposit.  Bitstamp has responded to every query within 24hrs.  In this case, the agent said the money was already there, but she was mistaken and looking at the first 2k deposit.   I sent another email explaining that.  I got a support email the next day saying they needed more info due to the size/volume thresholds I had exceeded with this deposit.  Some very personal finance questions, but I understand why so I answered them.  Within the next 24hrs they released my funds.   Being in different timezones probably added an extra 48hrs for me in getting this finalized but that isn't their fault.   The whole process and responsiveness has been good when you understand why its happening, so not upset.  Just wanted to relay my experience so it can help others plan when dealing with sums that exceed the reporting limit.


Sounds good. Thanks a lot for keeping us updated, and giving us a detailed insight into how larger deposits are processed at the moment.

All in all, I think that, right now, Bitstamp is probably the safest exchange if your plan is to buy and sell in relatively large volume.

IMO they'd be well advised to hire someone who handles PR for them, updating their twitter/facebook/this forum more frequently, but in principle, I trust them more than I trust, for example, mtgox.

I'm agreeing to this. For me personally it really helps as a fellow Bitstamp customer to get insight with big fundings ! +1


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: buciake on January 22, 2014, 08:48:27 AM
Hi,

I want to use the api from Bitstamp to sell bitcoins but I have a problem;

Lets say I place a buy limit order with the API.
How could I confirm that an order has been completed.

I don't think I can use the "open orders" api call.
Because maybe my order hasn't been processed yet.

And I can't find the api call for complete orders.
There is only an overview of user transactions.

But how can i be sure that doesn't include open transactions.

How will I ever be able to check the status of the transaction, there is no transaction ID returned.

Thanks for in advance!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: richardweiming on January 22, 2014, 09:08:52 AM
I made a 30 BTC withdraw today, it always processed within 1 miniute.
But this time 5 hours passed and still "waiting to be processed".
I'm a little worried about it. Any one experienced such delay? for so long?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Chancellor on January 22, 2014, 09:20:16 AM
I don't think I can use the "open orders" api call.
Because maybe my order hasn't been processed yet.
It seems to me that when placing order call returns, the order is already processed, so either placed on the list of open orders, or executed immediately.

There is only an overview of user transactions. But how can i be sure that doesn't include open transactions.
In my opinion there is no such thing as "open transaction". Order is open, and when there is price match, transaction is exectued (it is a single time point event), then order is fulfilled. Every transaction has order id in its data. Of course larger orders may be executed in multiple transactions. My guess is that you sum all the transactions having your order id (if there are any). If they sum up to the whole order, it has been fully executed.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: buciake on January 22, 2014, 09:41:42 AM
I don't think I can use the "open orders" api call.
Because maybe my order hasn't been processed yet.
It seems to me that when placing order call returns, the order is already processed, so either placed on the list of open orders, or executed immediately.

There is only an overview of user transactions. But how can i be sure that doesn't include open transactions.
In my opinion there is no such thing as "open transaction". Order is open, and when there is price match, transaction is exectued (it is a single time point event), then order is fulfilled. Every transaction has order id in its data. Of course larger orders may be executed in multiple transactions. My guess is that you sum all the transactions having your order id (if there are any). If they sum up to the whole order, it has been fully executed.

Hi, thanks for your reply.

Let's have a look at the bitcoin withdrawal api.
The api will only return a boolean value (true or false).
The value is representing the transaction is placed or not.

But that not really useful information.
How will I ever be able to check the status of the transaction.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Chancellor on January 22, 2014, 10:09:34 AM
Let's have a look at the bitcoin withdrawal api. The api will only return a boolean value (true or false). The value is representing the transaction is placed or not. But that not really useful information. How will I ever be able to check the status of the transaction.
I've only programmed a trading bot, so have not used withdrawal API. However, you may check what really is returned by bitcoin withdrawal request. It may be that it returns additional JSON formatted data. If not, your only option is to read the list of withdrawals, then match your one by timestamp, type, amount and destination bitcoin address. Then you have the status.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: smoothie on January 22, 2014, 10:12:18 AM
I made a 30 BTC withdraw today, it always processed within 1 miniute.
But this time 5 hours passed and still "waiting to be processed".
I'm a little worried about it. Any one experienced such delay? for so long?

Yup made a similar withdraw today in size and it is still in the "waiting to be processed" stage.

Usually takes at most 5-10 minutes and it hits the block chain.

I've sent a support ticket in about this.



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: buciake on January 22, 2014, 10:13:23 AM
Let's have a look at the bitcoin withdrawal api. The api will only return a boolean value (true or false). The value is representing the transaction is placed or not. But that not really useful information. How will I ever be able to check the status of the transaction.
I've only programmed a trading bot, so have not used withdrawal API. However, you may check what really is returned by bitcoin withdrawal request. It may be that it returns additional JSON formatted data. If not, your only option is to read the list of withdrawals, then match your one by timestamp, type, amount and destination bitcoin address. Then you have the status.

Okay, thanks man I will check that.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Firebug24k on January 23, 2014, 10:26:06 PM
Made a wire transfer withdrawal, it was successfully deposited in my account (USD), except the amount was wrong.  Instead of 1785, I got 1758.  I suspect a typo of the last two digits - it's the only thing that make sense (swapped).  I opened a support ticket but am not hopeful on getting a resolution.  Has anyone seen anything like this before?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Chancellor on January 24, 2014, 05:13:51 AM
Instead of 1785, I got 1758.  I suspect a typo of the last two digits
"International withdrawals will be charged with 0.09% fee, minimum fee is $15.00 on Bitstamps end and may incur additional international bank fees.". Maybe this? However in your case the missing 27 USD is about 1.5%, which is much more than 0.09%...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bitcoinmarketmaker on January 24, 2014, 06:30:12 AM
Has anyone seen anything like this before?

Yes, that is 15USD withdrawal fee and then the other 12 USD is the fee that your bank (and sometimes intermediary banks) charge for receiving. The fee that is charged by your receiving bank is not a fixed fee, it will be higher or lower depending on the amount.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: best-miner.com on January 24, 2014, 06:47:38 AM
Your register is too complex for chinese people, some of our customers said they want to get a account in your website, but it may takes more than 1 month to prepare the document, hope you can find a solution to avoid so many document for international customers.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: buciake on January 24, 2014, 02:06:28 PM
Let's have a look at the bitcoin withdrawal api. The api will only return a boolean value (true or false). The value is representing the transaction is placed or not. But that not really useful information. How will I ever be able to check the status of the transaction.
I've only programmed a trading bot, so have not used withdrawal API. However, you may check what really is returned by bitcoin withdrawal request. It may be that it returns additional JSON formatted data. If not, your only option is to read the list of withdrawals, then match your one by timestamp, type, amount and destination bitcoin address. Then you have the status.

The problem with the list of withdrawals is that there is no "destination bitcoin address" present.
There is no reliable way to check if the withdrawal request was successful.

I'm feel like im missing something here.  ??? ??? ???
Because I just can't believe the api is so lacklustre.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Lauda on January 25, 2014, 08:46:39 AM
Website is down? I can't get past incapsula.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Chancellor on January 25, 2014, 08:50:29 AM
Website is down? I can't get past incapsula.
Website + trading API as well (returns "503 Service Unavailable"). As a result Bitstamp is frozen since 08:02 UTC.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rannasha on January 25, 2014, 09:04:01 AM
Website is down? I can't get past incapsula.

Quote
Due to upgrades and maintenance our site will be unavailable on Sat 25 Jan 2014, between 9:00 and 12:00 GMT+1. Thank you for understanding!
Twitter.com/Bitstamp

edit: Though it would be nice if web-services replace their front page with a static page showing such a maintenance-notice rather than people having to go to social media to find out.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: lnternet on January 25, 2014, 09:39:52 AM
would be nice if web-services replace their front page with a static page showing such a maintenance-notice
most certainly


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: F-bernanke on January 25, 2014, 09:45:36 AM
I hope they are upgrading there servers, the 10sec+ orderbook lag is horrible, your basicly trading blind.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: chipbike on January 25, 2014, 12:15:51 PM
Someone is experiencing problems with e-mail in Bitstamp. I've tried to withdrawal Bitcoins, but it looks like their e-mail system ins not working. I need to do a confirmation of the withdrawal by clicking the link, but the e-mail never arrives.

Anyone?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: chipbike on January 25, 2014, 04:35:27 PM
It is working again  ;D


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: GodHatesFigs on January 30, 2014, 06:36:01 PM
Is it possible to deposit GBP? Would I be charged for the conversion to USD?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on January 30, 2014, 07:33:18 PM
Is it possible to deposit GBP? Would I be charged for the conversion to USD?

We can accept any currency which is then automatically converted by our bank into USD, free of charge, at their daily exchange rate spreads which you can examine here: http://www.unicreditbank.si/tecajna_lista/?t=1&id_menu=&language=ENG


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: js1985 on January 31, 2014, 09:11:38 PM
Hi just wondering is email support closed at weekends? is there a phone to ring about an issue?

Thanks for great service so far


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: F-bernanke on February 01, 2014, 09:54:20 AM
Whats up with the slow order placement?

When you place a order way above price (or any order), it's visible in the "open orders tab" 1st WTF, then it is in Queue for 5 seconds.. 2nd WTF??

meanwhile the price runs away from you, I know Bitstamp is a respectful company that will not frontrun on you, but some people might suspect that.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: masterluc on February 02, 2014, 09:34:02 AM
www.bitstamp.net
You've requested a page that currently is on the Incapsula network.
Incapsula was unable to connect to the server.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rannasha on February 02, 2014, 10:05:38 AM
www.bitstamp.net
You've requested a page that currently is on the Incapsula network.
Incapsula was unable to connect to the server.

Quote
Due to upgrade and maintenance; the #Bitstamp site will be unavailable on Sunday, Feb. 2nd 2014, between 9:00 and 12:00 GMT+1.
Twitter.com/Bitstamp


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: masterluc on February 02, 2014, 10:12:31 AM
So again, important updates are being spread everywhere except direct customer email notification.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rannasha on February 02, 2014, 10:27:43 AM
So again, important updates are being spread everywhere except direct customer email notification.

Yup. I don't like this general trend of companies just slapping their updates on Twitter and be done with it. An important bit of news such as maintenance-downtime could be shown on a static "maintenance version" of the site that is active while the regular service is being worked on. It would be far more informative than a random Incapsula page and would look quite a bit more professional.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on February 02, 2014, 04:01:43 PM
So again, important updates are being spread everywhere except direct customer email notification.

+1

How f%&king hard can it be:

Event X (whether a) planned & known ahead of time, like scheduled maintenance,  or b) sudden and unexpected, like a DDOS) happens, customers are notified ahead of time, case a), or as soon as possible, case b), via Email, twitter, and a short update in a bitcointalk.org 'official' thread. Should take 10 extra minutes to copy&paste it into the various fields.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Sonny91BE on February 03, 2014, 11:41:48 AM
Just letting you know :

Verification for Bitstamp = 2-3 days.
Deposits confirmed after 3 days also +/+

I wthdraw some cash yesterday and already have it confirmed today =)

I really love Bitstamp, best exchange for me I've been on so far.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: js1985 on February 03, 2014, 12:19:28 PM
They were good but now? but I have been waiting 3 days now for an important support ticket and no reply yet :( I realize it was the weekend maybe get reply later today


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Trade101 on February 05, 2014, 12:23:53 AM
anyone else can confirm that SEPA deposits are taking longer than usual?
Or were there any bank holidays in Slovenia?
Made a rather large deposit last Friday and still no money on Bitstamp...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: MusX on February 05, 2014, 07:43:30 AM
Any updates about since parameter for transaction api method which was lost in October 2013?
Current solution produce overhead comparing to using "since" where you can grab only what you need.
Why didn't you limit "since" value to one week ago if you don't want to be overloaded by full history downloads via this method.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Trade101 on February 05, 2014, 04:07:43 PM
anyone else can confirm that SEPA deposits are taking longer than usual?
Or were there any bank holidays in Slovenia?
Made a rather large deposit last Friday and still no money on Bitstamp...

money was today credited to my Bitstamp account :-)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: barwizi on February 06, 2014, 11:20:12 AM
what are the average deposit and withdrawal times via wire transfer?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on February 06, 2014, 11:51:01 AM
what are the average deposit and withdrawal times via wire transfer?

in my experience, via sepa, between 2 and 5 business days.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: js1985 on February 07, 2014, 10:32:57 AM
They were good but now? but I have been waiting 3 days now for an important support ticket and no reply yet :( I realize it was the weekend maybe get reply later today

I take it all back! BITSTAMP ARE AWESOME!!

yes it took them a while to sort out a mess with a withdrawal due to my bank not wanting to accept it, but all is well now!

Thank you! bitstamp are real professionals


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on February 11, 2014, 05:57:30 PM
https://www.bitstamp.net/article/bitcoin-withdraws-suspended/

Quote
Dear Bitstamp users

Bitstamp’s exchange software is extremely cautious concerning Bitcoin transactions. Currently it has suspended processing Bitcoin withdrawals due to inconsistent results reported by our bitcoind wallet, caused by a denial-of-service attack using transaction malleability to temporarily disrupt balance checking. As such, Bitcoin withdrawal processing will be suspended temporarily until a software fix is issued.

No funds have been lost and no funds are at risk.

This is a denial-of-service attack made possible by some misunderstandings in Bitcoin wallet implementations. These misunderstandings have simple solutions that are being implemented as we speak, and we're confident everything will be back to normal shortly.

Withdrawals which failed on the 10th and 11th of February will be canceled and the amounts added back to the customer account balances.

We will communicate any further developments regarding this issue.

Thank you for your understanding!

Best regards
Bitstamp team


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: PrintMule on February 11, 2014, 10:09:59 PM
They have much better PR than gox, I'm inclined to believe them.

This chaos is a good time to take a little break from btc craziness and go on with your real life stuff.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: F-bernanke on February 12, 2014, 05:45:02 AM
https://www.bitstamp.net/article/bitcoin-withdraws-suspended/

Quote
Dear Bitstamp users

Bitstamp’s exchange software is extremely cautious concerning Bitcoin transactions. Currently it has suspended processing Bitcoin withdrawals due to inconsistent results reported by our bitcoind wallet, caused by a denial-of-service attack using transaction malleability to temporarily disrupt balance checking. As such, Bitcoin withdrawal processing will be suspended temporarily until a software fix is issued.

No funds have been lost and no funds are at risk.

This is a denial-of-service attack made possible by some misunderstandings in Bitcoin wallet implementations. These misunderstandings have simple solutions that are being implemented as we speak, and we're confident everything will be back to normal shortly.

Withdrawals which failed on the 10th and 11th of February will be canceled and the amounts added back to the customer account balances.

We will communicate any further developments regarding this issue.

Thank you for your understanding!

Best regards
Bitstamp team

Thanks for informing us! Great service.

Get ready for a huge influx of new customers if Gox releases there coins (if ever).


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: JointDoctor on February 12, 2014, 07:49:25 AM
Bitstamp, wire to Sweden = 2 days  ;D
I´ve been using them for months now and never, ever a single problem.

5/5


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: monstrs on February 12, 2014, 07:50:43 AM
Withdrawal with SEPA 2 days, exelent. When will the issue with BTC withdrawals can be expected to be resolved?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: chipbike on February 12, 2014, 10:52:18 AM
For when Bitcoin withdrawals can be expected to be resolved?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Loozik on February 12, 2014, 07:03:16 PM
https://www.bitstamp.net/article/bitcoin-withdraws-suspended/

Quote
Dear Bitstamp users

Bitstamp’s exchange software is extremely cautious concerning Bitcoin transactions. Currently it has suspended processing Bitcoin withdrawals due to inconsistent results reported by our bitcoind wallet

Is this inconsistency in region of tens, hundreds, thousands or millions of BTC?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: chipbike on February 13, 2014, 11:25:57 AM
Maybe another Mt Gox this Bitstamp... the prices on Bitstamp looks like manipulation, after the ban to BTC withdrawals the prices remain stable.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: leoragraves666 on February 13, 2014, 11:54:35 AM
Maybe another Mt Gox this Bitstamp... the prices on Bitstamp looks like manipulation, after the ban to BTC withdrawals the prices remain stable.

Since usd withdrawals are working, I don't see this like a problem. It will resume as soon as  the btc programers issue a patch and update the wallets.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on February 14, 2014, 09:49:37 AM
https://www.bitstamp.net/article/bitcoin-withdrawals-processing-soon/

Quote
Bitcoin withdrawal processing soon

Dear Bitstamp clients,

A denial-of-service attack caused us to suspend the processing of Bitcoin withdrawals. Bitstamp, with help from the Bitcoin core developers, has implemented a solution that passes our preliminary tests and audits.

After additional testing, we plan to enable Bitcoin withdraws later today.

Thank you for your understanding!

Best regards,
The Bitstamp team


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: monstrs on February 14, 2014, 12:36:09 PM
https://www.bitstamp.net/article/bitcoin-withdrawals-processing-soon/

Quote
Bitcoin withdrawal processing soon

Dear Bitstamp clients,

A denial-of-service attack caused us to suspend the processing of Bitcoin withdrawals. Bitstamp, with help from the Bitcoin core developers, has implemented a solution that passes our preliminary tests and audits.

After additional testing, we plan to enable Bitcoin withdraws later today.

Thank you for your understanding!

Best regards,
The Bitstamp team

exelent news


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: The_Fly on February 14, 2014, 01:42:58 PM
w00t! At last some bitcoin-positive news!


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on February 14, 2014, 03:48:01 PM
We are starting to manually send out smaller batches of withdrawal requests while monitoring the bitcoin client's performance. Once we are completely satisfied with the results we will move to fully automated processing again.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: eikzbtc on February 14, 2014, 07:09:36 PM
Where can I download all historic trades data?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on February 14, 2014, 07:46:29 PM
We are starting to manually send out smaller batches of withdrawal requests while monitoring the bitcoin client's performance. Once we are completely satisfied with the results we will move to fully automated processing again.

Thanks for keeping us updated in here, hazek.

You guys are handling the currently difficult situation pretty well, in my opinion.



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Eur BTC on February 14, 2014, 08:46:01 PM
We are starting to manually send out smaller batches of withdrawal requests while monitoring the bitcoin client's performance. Once we are completely satisfied with the results we will move to fully automated processing again.

Thanks for keeping us updated in here, hazek.

You guys are handling the currently difficult situation pretty well, in my opinion.


Yes. This looks much better than MtGox...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: MusX on February 14, 2014, 09:14:21 PM
Where can I download all historic trades data?

on bitcoincharts.com csv api but you cannot ensure data consistency when using bitstamp api to append new trades to that csv.
In October 2013 bitstamp team removed "since" parameter from transaction method.
Keeping data consistency in close to real-time requires a lot more support than on the other markets. With init 0.5% fee they should already have it done.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on February 14, 2014, 10:54:33 PM
Update:

Manual or not, my btc withdrawal just went through.

Good job, guys.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on February 15, 2014, 11:03:41 AM
https://www.bitstamp.net/article/Bitcoin-withdrawals-are-once-again-fully-automated/

Quote
Dear Bitstamp clients,

After rigorous testing, we have restored fully automated processing for Bitcoin withdrawals.

Unforeseen incidents like this DoS attack against an edge case in the Bitcoin protocol are to be expected with such a young technology. The core protocol remains sound and the world has seen how these incidents are addressed by the Bitcoin community. Every challenge that is successfully overcome is a milestone that allows the world to grow their confidence in Bitcoin.

We recognize that for many of clients the inability to make withdrawals may have been stressful and we are thankful for your patience and understanding.

Best regards,
The Bitstamp team


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on February 16, 2014, 05:05:04 PM

Larger BTC withdrawals work too, and extremely fast as well.

Here's your new slogan:

Bitstamp. How an exchange should be run. :P



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on February 16, 2014, 06:17:37 PM
Bitstamp. How an exchange should be run. :P

http://cdn.memegenerator.net/instances/500x/46096354.jpg


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on February 16, 2014, 07:12:43 PM


Haha, how is that bucketshop of yours going, kakobrekla? Made it to 10 BTC daily volume already? :D


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on February 16, 2014, 11:08:33 PM


Haha, how is that bucketshop of yours going, kakobrekla? Made it to 10 BTC daily volume already? :D

Retarded it is.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rannasha on February 17, 2014, 11:04:55 PM
What's up with BTC withdrawals? My withdrawal has been sitting at "Waiting to be processed" for well over an hour now. Don't recall it ever taking this long.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: smoothie on February 18, 2014, 05:27:53 AM
What's up with BTC withdrawals? My withdrawal has been sitting at "Waiting to be processed" for well over an hour now. Don't recall it ever taking this long.

I've had to wait up to a few hours for withdrawals prior to the TM issue.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rannasha on February 18, 2014, 06:44:56 AM
What's up with BTC withdrawals? My withdrawal has been sitting at "Waiting to be processed" for well over an hour now. Don't recall it ever taking this long.
Withdrawal was processed successfully.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on February 18, 2014, 09:57:58 AM
What's up with BTC withdrawals? My withdrawal has been sitting at "Waiting to be processed" for well over an hour now. Don't recall it ever taking this long.

I've had to wait up to a few hours for withdrawals prior to the TM issue.

Apologies for the issue. It is now resolved and confirmation links should work again.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: smoothie on February 18, 2014, 10:35:24 PM
Working now. :)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: trdiablo on February 19, 2014, 01:27:38 PM
Initiated SEPA withdrawal last Sunday for a not so big amount. Expected it to be on my bank account by now but instead I got a message from Support that they first need to have additional info for me, Additional KYC procedure.

Ok fine, i guess they want to to make sure they follow the (future) law. Although it is strange that I am not questioned when I deposit 5 digit amount of Euros, but I am questioned when I withdraw 4 digit amount. Anyway, I answered all the questions, attached copy of IDs and did everything else they asked.
Now I am still waiting for support to reply to that message and process my withdrawal.

Is BitStamp going the same route as mtGox? Are they not able to give me my money and just stalling time?
Anyone else confronted with this "additional KYC procedure".

Is there another way to contact them? I dont want to wait days, if not weeks for a reply from them.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on February 19, 2014, 02:01:50 PM
Initiated SEPA withdrawal last Sunday for a not so big amount. Expected it to be on my bank account by now but instead I got a message from Support that they first need to have additional info for me, Additional KYC procedure.

Ok fine, i guess they want to to make sure they follow the (future) law. Although it is strange that I am not questioned when I deposit 5 digit amount of Euros, but I am questioned when I withdraw 4 digit amount. Anyway, I answered all the questions, attached copy of IDs and did everything else they asked.
Now I am still waiting for support to reply to that message and process my withdrawal.

Is BitStamp going the same route as mtGox? Are they not able to give me my money and just stalling time?
Anyone else confronted with this "additional KYC procedure".

Is there another way to contact them? I dont want to wait days, if not weeks for a reply from them.


Quick question, because I've heard from others in similar situations:

You already had a 'verified' account (i.e. you already had submitted passport copy, and a utility bill) before, and now they asked for *additional* information? Is that the situation you're in?

If so, can we maybe get some clarifying remarks on this matter from Bitstamp? Hazek, maybe?



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: halcyon on February 19, 2014, 02:26:59 PM
bitstamp also stalling for time?
Can´t think of another reason, because proof of address + ID is sufficient for complying to
KYC/AML procedures.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: trdiablo on February 19, 2014, 02:55:19 PM
Initiated SEPA withdrawal last Sunday for a not so big amount. Expected it to be on my bank account by now but instead I got a message from Support that they first need to have additional info for me, Additional KYC procedure.

Ok fine, i guess they want to to make sure they follow the (future) law. Although it is strange that I am not questioned when I deposit 5 digit amount of Euros, but I am questioned when I withdraw 4 digit amount. Anyway, I answered all the questions, attached copy of IDs and did everything else they asked.
Now I am still waiting for support to reply to that message and process my withdrawal.

Is BitStamp going the same route as mtGox? Are they not able to give me my money and just stalling time?
Anyone else confronted with this "additional KYC procedure".

Is there another way to contact them? I dont want to wait days, if not weeks for a reply from them.


Quick question, because I've heard from others in similar situations:

You already had a 'verified' account (i.e. you already had submitted passport copy, and a utility bill) before, and now they asked for *additional* information? Is that the situation you're in?

If so, can we maybe get some clarifying remarks on this matter from Bitstamp? Hazek, maybe?



Yes, that is exactly the situation I am in. I am a verified user meaning they already have a scan of my passport and utility bill and approved it.
Yet, they ask me if I can send them again a copy of my passport for the additional KYC. And additional questions like where I got the BTC from. If I got the BTC with mining then how is my hardware set-up and I also need to include copies of the invoices of the mining hardware. Which bank I am using and the full SWIFT code and address (as if they dont have this info already).






Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: trdiablo on February 20, 2014, 12:29:47 PM
Still nothing from support at Bitstamp! What is going on, I can not be the only one with this issue.
Are they going bankrupt, what has happened?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kwest on February 20, 2014, 01:00:06 PM
Still nothing from support at Bitstamp! What is going on, I can not be the only one with this issue.
Are they going bankrupt, what has happened?

I got the exact same questions as you because I triggered their new volume/frequency threshold. I answered their questions, once again attaching my ID as well, and my withdrawal was released in 1-2 days (don't remember exact time).

Edit: I might add that I've since been able to withdraw more as well without any problems.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: trdiablo on February 20, 2014, 01:06:34 PM
Thanks for replying, it calmed be down a bit. I guess I need to wait longer and they are still processing SEPA withdrawals.
Hope to hear something from them today.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kwest on February 20, 2014, 01:18:22 PM
Thanks for replying, it calmed be down a bit. I guess I need to wait longer and they are still processing SEPA withdrawals.
Hope to hear something from them today.

Yeah, that's why I replied. I was pretty worried too, so I know how it feels.
Bitstamp, hire me as your bitcointalk support maybe? ;) I'm here all day anyway. But in all seriousness.. openness and fast replies are important to avoid rumors/FUD.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on February 20, 2014, 01:47:07 PM
Still nothing from support at Bitstamp! What is going on, I can not be the only one with this issue.
Are they going bankrupt, what has happened?

I got the exact same questions as you because I triggered their new volume/frequency threshold. I answered their questions, once again attaching my ID as well, and my withdrawal was released in 1-2 days (don't remember exact time).

Edit: I might add that I've since been able to withdraw more as well without any problems.

Wait, what?

You triggered their additional procedures based on *trade volume* alone? Not because you withdrew a large amount?

I really wish hazek would drop in and clarify their procedure. I'm not happy about this uncertainty, at all.


EDIT: Or maybe I misunderstood what you meant by "volume/frequency threshold"?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kwest on February 20, 2014, 01:56:08 PM
EDIT: Or maybe I misunderstood what you meant by "volume/frequency threshold"?

Yeah, by volume I meant the amount that you try to withdraw, and the frequency of your withdrawals.
So if I understand their triggers correctly, they will ask you to provide more information if you withdraw too much at once, or if you reach a certain amount in a short time.

Like >$x at once, or >$x in less than z number of days.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Alty on February 20, 2014, 02:02:34 PM
I'm in the same boat too.

Got asked for KYC question etc when I requested 4 digit withdrawal....

Supplied everything they needed and now NOTHING

Don't answer my support tickets and I cannot cancel pending request to get my bitcoin to somewhere like BTC-e

WTF is going on with BITSTAMP  ???

I got bills to pay and crypto is my only source of income.

Please p.m me if you are having trouble with Bitstamp and we can share our problem.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on February 20, 2014, 02:14:31 PM
EDIT: Or maybe I misunderstood what you meant by "volume/frequency threshold"?

Yeah, by volume I meant the amount that you try to withdraw, and the frequency of your withdrawals.
So if I understand their triggers correctly, they will ask you to provide more information if you withdraw too much at once, or if you reach a certain amount in a short time.

Like >$x at once, or >$x in less than z number of days.

Got it now, thanks.

Still, rather unsatisfactory. Would *really* prefer if hazek would state clearly tell us in here what the KYC/AML rules are. It's not like that's supposed to be a secret.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: deebosch on February 20, 2014, 03:19:54 PM
Whats wrong with the bitcoin withdrawal again? I get "You are not allowed to withdraw bitcoins at the moment" message. Support is silent on the matter.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Alty on February 20, 2014, 03:24:19 PM
I hope their accounts haven't been frozen  :o


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: MatTheCat on February 20, 2014, 03:38:28 PM
Quick question, because I've heard from others in similar situations:

You already had a 'verified' account (i.e. you already had submitted passport copy, and a utility bill) before, and now they asked for *additional* information? Is that the situation you're in?

If so, can we maybe get some clarifying remarks on this matter from Bitstamp? Hazek, maybe?

Yeah...

This is the situation that I am in, not for withdrawing BTC or USD, but for depositing $10K USD.

They asked for both pages of my passport as opposed to just the one page as they already have I suppose.



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: halcyon on February 20, 2014, 03:41:56 PM
Quick question, because I've heard from others in similar situations:

You already had a 'verified' account (i.e. you already had submitted passport copy, and a utility bill) before, and now they asked for *additional* information? Is that the situation you're in?

If so, can we maybe get some clarifying remarks on this matter from Bitstamp? Hazek, maybe?

Yeah...

This is the situation that I am in, not for withdrawing BTC or USD, but for depositing $10K USD.

They asked for both pages of my passport as opposed to just the one page as they already have I suppose.



and your 10k $ deposit is pending now? or did they ask for it before you made the wire transfer?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Boxman90 on February 20, 2014, 03:44:59 PM
Where did you get this "not allowed" error? I just went ahead and withdrew some FIAT and BTC to test, and both got email confirmations as usual, and are now "waiting to be processed" as per usual. I did answer the KYC already in the past though.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: deebosch on February 20, 2014, 04:02:14 PM
https://bitcointalk.org/index.php?topic=476614.msg5261205#msg5261205 (https://bitcointalk.org/index.php?topic=476614.msg5261205#msg5261205)
here how it looks.

I passed KYC as well, and now I get this error. So I guess it has nothing to do with this.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dnaleor on February 20, 2014, 04:04:07 PM
just tested withdrawing 0.1 BTC.

Worked fine...


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rannasha on February 20, 2014, 04:08:31 PM
just tested withdrawing 0.1 BTC.

Worked fine...

Yeah, the issue seems to be limited to some people/accounts. I've done two BTC withdrawals today that worked exactly the same as always.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Alty on February 20, 2014, 04:12:54 PM
I don't think they are stopping smaller deposits/withdrawels.

It seems to be getting hung up on $xxxx

Can we get a response from Bitstamp?

I've tweeted, sent support tickets and sent a pm to rep here, not a single reply in over 48 hrs.  (sent to Hazek) only hour or so ago....


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: MatTheCat on February 20, 2014, 04:26:40 PM
Quick question, because I've heard from others in similar situations:

You already had a 'verified' account (i.e. you already had submitted passport copy, and a utility bill) before, and now they asked for *additional* information? Is that the situation you're in?

If so, can we maybe get some clarifying remarks on this matter from Bitstamp? Hazek, maybe?

Yeah...

This is the situation that I am in, not for withdrawing BTC or USD, but for depositing $10K USD.

They asked for both pages of my passport as opposed to just the one page as they already have I suppose.



and your 10k $ deposit is pending now? or did they ask for it before you made the wire transfer?

Oh no...they let me make the wire transfer before asking for another scan of my passport to match the one that they already have.

But it was a SEPA transfer and I did make it about 10 minutes after I made the deposit notification on Bitstamp. The support staff did confirm that they had received my payment.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on February 20, 2014, 04:29:39 PM
DO NOT WORRY, to all people who cannot withdraw their monies I will summarize:

Bitstamp. How an exchange should be run. :P

See, I told you he is retarded.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Alty on February 20, 2014, 04:37:20 PM
Quick question, because I've heard from others in similar situations:

You already had a 'verified' account (i.e. you already had submitted passport copy, and a utility bill) before, and now they asked for *additional* information? Is that the situation you're in?

If so, can we maybe get some clarifying remarks on this matter from Bitstamp? Hazek, maybe?

Yeah...

This is the situation that I am in, not for withdrawing BTC or USD, but for depositing $10K USD.

They asked for both pages of my passport as opposed to just the one page as they already have I suppose.



and your 10k $ deposit is pending now? or did they ask for it before you made the wire transfer?

Oh no...they let me make the wire transfer before asking for another scan of my passport to match the one that they already have.

But it was a SEPA transfer and I did make it about 10 minutes after I made the deposit notification on Bitstamp. The support staff did confirm that they had received my payment.

How did you get in contact with the support staff? has it shown up in your balance?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on February 20, 2014, 04:41:46 PM
DO NOT WORRY, to all people who cannot withdraw their monies I will summarize:

Bitstamp. How an exchange should be run. :P

See, I told you he is retarded.

Awww :3 You waited for that one, huh?

We'll talk again in about 24h. If they fix it rather quickly, like they did always so far, I'll eagerly await your return to this thread.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on February 20, 2014, 04:52:48 PM
DO NOT WORRY, to all people who cannot withdraw their monies I will summarize:

Bitstamp. How an exchange should be run. :P

See, I told you he is retarded.

Awww :3 You waited for that one, huh?

We'll talk again in about 24h. If they fix it rather quickly, like they did always so far, I'll eagerly await your return to this thread.

Didn't have to wait more than a few minutes. And they were shit before, they will remain shit. Nothing will change in 24hrs except for your delusions perhaps.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on February 20, 2014, 05:01:50 PM
DO NOT WORRY, to all people who cannot withdraw their monies I will summarize:

Bitstamp. How an exchange should be run. :P

See, I told you he is retarded.

Awww :3 You waited for that one, huh?

We'll talk again in about 24h. If they fix it rather quickly, like they did always so far, I'll eagerly await your return to this thread.

Didn't have to wait more than a few minutes. And they were shit before, they will remain shit. Nothing will change in 24hrs except for your delusions perhaps.

Ciao, bella. Off to ignore you go :D


For the less retarded part of the audience, here's the result of my test (as posted in the wall thread a second ago)...

re: Bitstamp withdrawal.

Might be some automatized safety thing, that wasn't exactly thought through very well?

Maybe something like: If IP address changes regularly, stop withdrawal. Something moronic like that.

Aaanyway...

Just bought 1 btc for testing purposes, and btc withdrawal works for me, as they always did. Arrived at my address a few minutes later.


NOTE: I'm not denying that some accounts have problems withdrawing, but at least we know that not all accounts are affected.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on February 20, 2014, 05:08:15 PM

NOTE: I'm not denying that some accounts have problems withdrawing, but at least we know that not all accounts are affected.

Just like only some people on the forum are retarded and put you on ignore once you show them teh truth.



Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: MatTheCat on February 20, 2014, 05:11:07 PM
How did you get in contact with the support staff? has it shown up in your balance?

Support contacted me advising me that they had received funds but needed another scan of my passport for some reason before they could credit my account. They said that this was because I went over a limit that they needed to request further identification (it was a $10K deposit).

Definitely something very amiss affecting the whole of Bitcoinland at the moment but as of yet, I don't mistrust at least having USD in my account at Bitstamp......and anyone who is familiar with my posts will know I mistrust just about every other Bitcoin institution and have either pulled funds from them or wouldn't even have funds on them to begin with.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Alty on February 20, 2014, 05:19:15 PM
How did you get in contact with the support staff? has it shown up in your balance?

Support contacted me advising me that they had received funds but needed another scan of my passport for some reason before they could credit my account. They said that this was because I went over a limit that they needed to request further identification (it was a $10K deposit).

Definitely something very amiss affecting the whole of Bitcoinland at the moment but as of yet, I don't mistrust at least having USD in my account at Bitstamp......and anyone who is familiar with my posts will know I mistrust just about every other Bitcoin institution and have either pulled funds from them or wouldn't even have funds on them to begin with.

I tried to do a $9000 withdrawal, week later they wrote back and said my bank details were not correct, can I check them and try again.

Never changed them before and as they are saved never needed to, so that was a bit puzzling.

Anyway, re-entered all the information and requested $6000

Got the KYC questions.

Replied to all of them about 2 to 3 days ago and I've heard nothing back, maybe I'm worrying a bit prematurely but I don't like the wait.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kwest on February 20, 2014, 05:27:53 PM
Replied to all of them about 2 to 3 days ago and I've heard nothing back, maybe I'm worrying a bit prematurely but I don't like the wait.

Definitely something going on, seeing as both these new KYC questions and the BTC withdrawal issues are popping up almost at the same time.. and the waiting times seem to be getting longer.. I only needed to wait 1-2 days for my withdrawal to go through, and support always replied within 24 hours.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dust on February 20, 2014, 05:30:20 PM
I am also waiting 2+ days on a response after requesting a USD withdrawal and responding to the KYC questions (which they provided promptly after my initial withdrawal request).  This is my first time withdrawing from bitstamp so I don't know what to expect.

Edit 2/20: Support replied and says the withdraw request will proceed.  USD still shows in my account.
Edit 2/21: The wire appears to have been sent.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: MatTheCat on February 20, 2014, 05:45:39 PM
I tried to do a $9000 withdrawal, week later they wrote back and said my bank details were not correct, can I check them and try again.

Never changed them before and as they are saved never needed to, so that was a bit puzzling.

Anyway, re-entered all the information and requested $6000

Got the KYC questions.

Replied to all of them about 2 to 3 days ago and I've heard nothing back, maybe I'm worrying a bit prematurely but I don't like the wait.

I have $24K with them now in fiat. I suspect that there is something rather nefarious affecting the whole of Bitcoinland at the moment. Bitstamp I would consider more watertight a ship than most but it could well be that they have had their automated system hacked and defrauded and are needing to do staged transaction slow downs for some reason, whether that be whilst they analyse and test their system or worst case scenario, in order to remain solvent.

I suspect that the request for KYC customer confirmations is also partly a measure against fraudulent transactions, in the midst of a shit-storm of hacking and cyber theft in Bitcoinland. A hacker might be able to gain access to Bitstamp accounts and buy/sell Bitcoins and make fiat or Bitcoin transactions, but they will have much greater difficulty in providing scans of passports in order to get transactions involving BTC or USD leaving the system, finalised.

Edit: My $14K (twas €10K) is now with the exchange.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Alty on February 20, 2014, 05:53:19 PM
Started thread in main section, not sure how long it will stay but people need to know.

https://bitcointalk.org/index.php?topic=477281.new#new


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: trdiablo on February 20, 2014, 05:55:34 PM
To make matters worse, Hazek (the support guy of Bitstamp) last logged in today half an hour ago on this site but he is not responding !!
He is reading this but he is not responding!!

Come on man, you can not take money hostage and then dont respond to support tickets anymore.
You are playing with people's lives here. Some of us need this money to pay for (medical) bills or pay rent.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Alty on February 20, 2014, 05:58:49 PM
Finally got a response : automated one no doubt.


We sincerely apologize for the late reply.

thank you for your cooperation. We have instructed our administration to further process your withdrawal request. Please be advised that we may further contact you if additional KYC checking be necessary.

If you have any additional questions, please feel free to contact us again.

Best regards


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on February 20, 2014, 06:26:19 PM
There are no general Bitcoin withdrawal issues presently. User's who are reporting that they are unable to withdraw Bitcoins will be notified individually via email.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rannasha on February 20, 2014, 06:43:18 PM
I was just greeted with a big red warning that told me my password is too old and that I had to change it.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: deebosch on February 20, 2014, 06:45:24 PM
Just got this:

"Bitstamp has detected an increase in the number of reports of phishing emails which were also received by some of our clients. Our technical team responded by examining the threat and setting immediate security measures in place to prevent potential risks.

As a precaution we have also applied this security measure to your account.

If you have received any emails with suspicious content and have opened links or attachments we highly recommend that you immediately contact a computer expert."

What do you think about it? I say its bullshit.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on February 20, 2014, 06:49:10 PM
I was just greeted with a big red warning that told me my password is too old and that I had to change it.

This and other types of warnings are part of our goal to provide the highest possible security for our users' accounts. Users who have not changed their password in a while will be alerted to increase the security of their account by changing the password, also users who do not have two factor authentication enabled.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Kj1 on February 20, 2014, 06:52:47 PM
The timing of all the enhanced security measures is impeccable.  Maybee you should list them up and post as news, as to calm down your users?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on February 20, 2014, 06:54:48 PM
Yes coins so secure you can't get to them. Looks like they are following the market leader, MtGox.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rannasha on February 20, 2014, 06:58:07 PM
I was just greeted with a big red warning that told me my password is too old and that I had to change it.

This and other types of warnings are part of our goal to provide the highest possible security for our users' accounts. Users who have not changed their password in a while will be alerted to increase the security of their account by changing the password, also users who do not have two factor authentication enabled.

So this message is just something that will periodically pop up and does not mean that there is an issue with my account?

(I was not affected by the BTC withdrawal issues that some had)


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on February 20, 2014, 07:02:22 PM
I was just greeted with a big red warning that told me my password is too old and that I had to change it.

This and other types of warnings are part of our goal to provide the highest possible security for our users' accounts. Users who have not changed their password in a while will be alerted to increase the security of their account by changing the password, also users who do not have two factor authentication enabled.

So this message is just something that will periodically pop up and does not mean that there is an issue with my account?

(I was not affected by the BTC withdrawal issues that some had)

Correct.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: Rannasha on February 20, 2014, 07:02:58 PM
I was just greeted with a big red warning that told me my password is too old and that I had to change it.

This and other types of warnings are part of our goal to provide the highest possible security for our users' accounts. Users who have not changed their password in a while will be alerted to increase the security of their account by changing the password, also users who do not have two factor authentication enabled.

So this message is just something that will periodically pop up and does not mean that there is an issue with my account?

(I was not affected by the BTC withdrawal issues that some had)

Correct.

Ok, great. Thanks for the information.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: trdiablo on February 20, 2014, 07:12:38 PM
Hazek, can you also comment around the SEPA withdrawals? What is going on, why are they not being processed atm? Why is support not responding?


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: hazek on February 20, 2014, 07:16:48 PM
Hazek, can you also comment around the SEPA withdrawals? What is going on, why are they not being processed atm? Why is support not responding?

There are no general withdrawal issues for any available method at this time. Support will respond for every individual case as soon as possible.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: deebosch on February 20, 2014, 07:23:39 PM
hazek, please tell me,
why some people get this message "You are not allowed to withdraw bitcoins at the moment"?
If it is normal, why it is not described somewhere on the site, maybe in FAQ section?
Why support is ignoring requests and cant just respond with clarification?
If this limitation appears as a result of your "anti-phishing" campaign, as it is stated in recent email, how long do we have to wait for withdrawal to be re-enabled?

Thank you.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: MatTheCat on February 20, 2014, 08:05:50 PM
hazek, please tell me,
why some people get this message "You are not allowed to withdraw bitcoins at the moment"?
If it is normal, why it is not described somewhere on the site, maybe in FAQ section?
Why support is ignoring requests and cant just respond with clarification?
If this limitation appears as a result of your "anti-phishing" campaign, as it is stated in recent email, how long do we have to wait for withdrawal to be re-enabled?

Thank you.

They aint ever gonna give you the lowdown on what is happening behind the scenes. But everyone getting all this security shit all at once, suspended withdrawals, double and treble checking of user details on every other transaction right at a time when Bitcoin and Bitcoin exchanges seem to be under attack from all angles.

.....c'mon, there is some kind of security breach here and the exchange operators are clearly worried about it and perhaps yet haven't found a way of nailing the problem and plugging the hole and are instead shooting their gun off in all directions for the time being.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bananas on February 20, 2014, 08:12:45 PM
 Sad to read all of this, Bitstamp seemed to be the only fully trustful exchange to me. I was planning making a really large USD deposit really soon, but probably i will not anymore. I can't risk having it frozen, delayed much less stolen. They don't even have a legal right to ask all your financial privacy based on a supposed KYC they are doing as if they were the federal police, what the hell were some of those questions for their customers who feel intimidated if they don't fully reply? Not even banks and govs can do that! It is PRIVATE in any civilized country, including the UK. So, to me, we don't have any safe place to exhange any considerable amount of money. Now BTC is really in trouble, if you can't properly exchange, BTC is restricted to candy transaction at the school.

 By the way, Bitstamp is not required to follow KYC procedures. Only Banks and financial instituions are required, and they don't do that by freezing account or asking private details of customer's lifes.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kakobrekla on February 20, 2014, 08:18:31 PM
oda.krell would love to hear your great experiences. PM him.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bananas on February 20, 2014, 08:25:14 PM
Completing my post, KYC just means asking for a ID document, properly verifying it and communicating any red flags on transactions or something to the authorities. The financial institution, which Bitstamp is not, can not act as an authority.
,
So Bitstamp is totally lying about it even if they have to comply to KYC.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bananas on February 20, 2014, 08:29:49 PM
And why the very small amount of 9 thousand dollar from an already indentified customer would give any red flags regarding illegal activity? BIG LOL.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: dust on February 20, 2014, 09:07:19 PM
And why the very small amount of 9 thousand dollar from an already indentified customer would give any red flags regarding illegal activity? BIG LOL.
To be honest, $9000 is a pretty shady number in the world of AML/KYC.  Sad, but true.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: bananas on February 20, 2014, 09:14:29 PM
And why the very small amount of 9 thousand dollar from an already indentified customer would give any red flags regarding illegal activity? BIG LOL.
To be honest, $9000 is a pretty shady number in the world of AML/KYC.  Sad, but true.

It is not, it is not aimed at street drug dealers, it is aimed at political corruption, organized crime etc but it does not matter. Just to make sense of it all. Just ask youself if your bank, which must comply to KYC,  where you surely have more money and transactions has ever frozen your account or required invasive information about you under a treat. Ask your friends, ask your relatives, ask anyone. They all will say no! It does not happen 'cause it is not required and if you are in good stand with your bank it is even illegal to freeze an account without a judicial order.

The first bank ever to behave like Bitstamp will have its reputation ruined and will be in legal trouble.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: oda.krell on February 20, 2014, 10:10:13 PM
Completing my post, KYC just means asking for a ID document, properly verifying it and communicating any red flags on transactions or something to the authorities. The financial institution, which Bitstamp is not, can not act as an authority.
,
So Bitstamp is totally lying about it even if they have to comply to KYC.

Cry me a river. What happens if you *don't* comply with KYC/AML you can see over at your friendly neighborhood exchange mtgox. I prefer stamp to comply, and my funds to be safe. If you're so concerned about revealing your private data, which I can understand to a degree, use localbitcoin. Simple as that.


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: kuroman on February 20, 2014, 10:14:17 PM
And why the very small amount of 9 thousand dollar from an already indentified customer would give any red flags regarding illegal activity? BIG LOL.
To be honest, $9000 is a pretty shady number in the world of AML/KYC.  Sad, but true.

It is not, it is not aimed at street drug dealers, it is aimed at political corruption, organized crime etc but it does not matter. Just to make sense of it all. Just ask youself if your bank, which must comply to KYC,  where you surely have more money and transactions has ever frozen your account or required invasive information about you under a treat. Ask your friends, ask your relatives, ask anyone. They all will say no! It does not happen 'cause it is not required and if you are in good stand with your bank it is even illegal to freeze an account without a judicial order.

The first bank ever to behave like Bitstamp will have its reputation ruined and will be in legal trouble.

At least here in EU, anything beyond 3K€ needs to be justified from/to bank per said periode of time ( a week I think) and the amount is even less depending on the country, I don't know about the US but I won't be surprised if there isn't something similar. Of course I'm talking about the average joe account, a professional business man, enterprise or commercent ect accounts are a different story


Title: Re: www.BITSTAMP.net Bitcoin exchange site for USD/BTC
Post by: DynamicDK on February 20, 2014, 11:56:54 PM
Completing my post, KYC just means asking for a ID document, properly verifying it and communicating any red flags on transactions or something to the authorities. The financial institution, which Bitstamp is not, can not act as an authority.
,
So Bitstamp is totally lying about it even if they have to comply to KYC.

What are they lying about?  If they handle their KYC now, then it will be less of an issue as regulations begin to solidify in the US, and other countries.  And yes, if you are depositing your funds in their exchange, then they most certainly can act as an authority.  You are giving them that power by using their service.  If you do not like it, then use localbitcoins and keep everything in your own personal wallet.

Just because you do not WANT them to do KYC does not mean they should not.  This is a good move on their part.

Also, KYC is not a set list of instructions for identification.  With AML\KYC, there are certain required points of identification that they will be required to have, but they are also required to do whatever they can, beyond the stated requirements, to verify and identify their customers.  It is their choice as to what they do, and it is better to go for overkill than not enough.