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Title: Mtgox problems Post by: comboy on March 17, 2011, 10:32:23 AM 10 days ago I've sent 700 euro to mtgox account via bank transfer. It was after assurance from Mark Karpeles (admin@mtgox.com) that bank account is correct and I can send money there. 10 days later my money is gone and there is completely no feedback from mtgox. I've send 4 e-mails there since then. I know this eu bank transfer usually takes one day to come. And my point is, even if it would not be there, I expect some kind of feedback within 10 days from somebody who is running something that I have to trust with my money. I'm very disappointed.
Title: Re: Mtgox problems (lost money) Post by: nofuture on March 17, 2011, 12:35:33 PM He's got a lot going on. He took over Mt. Gox and is still learning the ropes.He has to resolve the stolen BTC situation. And he has to contend with a disaster in Japan. I would expect some response by now even if it's just a status update.
Title: Re: Mtgox problems (lost money) Post by: Keefe on March 17, 2011, 01:06:22 PM You might want to try their primary email address also: info@mtgox.com
Title: Re: Mtgox problems (lost money) Post by: zakunen on March 17, 2011, 02:03:01 PM I made EU bank transfer to Mt. Gox 8 days ago and still didn't get money to Mt. Gox account. If they are having some problems or a lot of work it would be nice to inform people, who sent money. I am still confident Mt. Gox didnt go rogue.
Title: Re: Mtgox problems (lost money) Post by: MagicalTux on March 18, 2011, 02:10:27 AM Hi,
As you may know, we are now based in Japan. We didn't expect to have earthquake/tsunami/nuclear trouble (pick one or more) and this has caused some delays in handling transactions. Rest assured that we are still doing fine (except we are now working with limited hardware and moved temporarly away from Tokyo) and that transactions will be handled within the next hours (I just added this to the list of things to do in priority). Thanks, Mark Title: Re: Mtgox problems (lost money) Post by: FatherMcGruder on March 18, 2011, 02:54:55 AM Hi, Stay safe and keep up the good work.As you may know, we are now based in Japan. We didn't expect to have earthquake/tsunami/nuclear trouble (pick one or more) and this has caused some delays in handling transactions. Rest assured that we are still doing fine (except we are now working with limited hardware and moved temporarly away from Tokyo) and that transactions will be handled within the next hours (I just added this to the list of things to do in priority). Thanks, Mark Title: Re: Mtgox problems (lost money) Post by: MagicalTux on March 18, 2011, 02:57:46 AM Hi,
Just for info the transfer was indeed located and processed, everything shoud be fine. Mark Title: Re: Mtgox problems (lost money) Post by: williamthec on March 18, 2011, 03:31:17 AM Hi, Just for info the transfer was indeed located and processed, everything shoud be fine. Mark Is there okay now? The earthquake caused a lot of concerning world-wide, in China there has been a large demand for salt these days, for many people concern about the polluted seawater :( I wonder if the Mt. Gox index's going down recently has also something to do with the earthquake. Title: Re: Mtgox problems (lost money) Post by: kiba on March 18, 2011, 03:55:17 AM I wonder if the Mt. Gox index's going down recently has also something to do with the earthquake. I think x reason cause y change in MtGox's price. Title: Re: Mtgox problems (lost money) Post by: williamthec on March 18, 2011, 04:18:22 AM I wonder if the Mt. Gox index's going down recently has also something to do with the earthquake. I think x reason cause y change in MtGox's price. Title: Re: Mtgox problems Post by: comboy on March 18, 2011, 07:35:47 AM I received reply to my e-mail today, and funds have been added to my account.
Title: Re: Mtgox problems Post by: zakunen on March 18, 2011, 08:46:21 AM I also received email replay from Mt. Gox and founds were added to Mt. Gox account. Everything OK.
Title: Re: Mtgox problems (lost money) Post by: Anonymous on March 18, 2011, 12:07:05 PM Hi, Just for info the transfer was indeed located and processed, everything shoud be fine. Mark Is there okay now? The earthquake caused a lot of concerning world-wide, in China there has been a large demand for salt these days, for many people concern about the polluted seawater :( I wonder if the Mt. Gox index's going down recently has also something to do with the earthquake. Cant they get clean salt in china ? Title: Re: Mtgox problems Post by: granrojo on March 18, 2011, 12:14:33 PM I have also just had my funds credited to my account, so it looks like any problems have been resolved.
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