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Bitcoin => Alternative clients => Topic started by: sokicsokic on July 24, 2018, 03:28:00 AM



Title: Ledger balance 0
Post by: sokicsokic on July 24, 2018, 03:28:00 AM
I finnaly have new firmware update but when i log in bitcoin balance is 0,on blockchain.info is only one transaction to wallet and funds are still on this address where i send,i also try with coinomi but balance is still 0


Title: Re: Ledger balance 0
Post by: bitmover on July 24, 2018, 04:34:48 AM
We need more information

What wallet are you using?
Have you tried with Chrome extension and with ledger live? Electrum is a good option too.

Did you bought ledger nano from the original retailer?

Was it legacy or segwit? Are you using he right derivation path?

It may be a problem related to derivation path.

Did anything unusual happened when you generated this address? Did you get this address when signing a message with ledger of did you click receive?

Few days ago a ledger user had the same problem because he used an address that appeared when he signed a message. It was like the 150th of that path. He found it using iancoleman.io/bip39 tool


Title: Re: Ledger balance 0
Post by: sokicsokic on July 24, 2018, 05:41:05 AM
We need more information

What wallet are you using?
Have you tried with Chrome extension and with ledger live? Electrum is a good option too.

Did you bought ledger nano from the original retailer?

Was it legacy or segwit? Are you using he right derivation path?

It may be a problem related to derivation path.

Did anything unusual happened when you generated this address? Did you get this address when signing a message with ledger of did you click receive?

Few days ago a ledger user had the same problem because he used an address that appeared when he signed a message. It was like the 150th of that path. He found it using iancoleman.io/bip39 tool

yes from orginal,legacy and before bitcoincash fork ,i send btc before 1 year and some months after was still there when i log in ,but then i have problems with firmware ,funds are on same address where i send ,i dont know about derivation path


Title: Re: Ledger balance 0
Post by: tarball on July 24, 2018, 06:26:00 AM
Derivation path just means whether you are using 'legacy' or segwit addresses.
The standard path is m/44'/0'/0' which results in addresses starting with '1' ('legacy')
There is m/49'/0'/0' which is for nested segwit. This results in addresses starting with '3.'
There also is m/84'/0'/0' which is for native segwit. This results in addresses starting with 'bc1.'


Title: Re: Ledger balance 0
Post by: bob123 on July 24, 2018, 06:39:49 AM
Did you use ledger live (https://www.ledgerwallet.com/live (https://www.ledgerwallet.com/live)) to access your wallet?

Since you have said your funds are still sitting on the same address, i assume you have checked it on a block explorer ?

If you are using the chrome application, go to the settings and choose 'Sign message'. Then start entering this address in the drop down menu. It should appear there.
If it appears, the private key associated to this address is part of your ledger. If not, unfortunately it is not.

I currently don't know how to get to the 'Sign message' menu inside the ledger live application. I am not even sure if it does exist there yet. So you might try this out with the chrome application.

You can also try to open your ledger via electrum and enter ismine("Your_Address") in the console (View -> Show Console -> Console tab) to check whether this address belongs to your nano s.


Title: Re: Ledger balance 0
Post by: Lucius on July 24, 2018, 09:14:38 AM
I finnaly have new firmware update but when i log in bitcoin balance is 0,on blockchain.info is only one transaction to wallet and funds are still on this address where i send,i also try with coinomi but balance is still 0

As I remember from past Ledger firmware updates in some cases you will need to remove all coin apps from your Ledger device and also uninstall Ledger Bitcoin Wallet and Ledger Manager from Chrome. Then install that apps to Chrome again and add coin apps to you Ledger Nano S.

If this not help you and you have your 24 seed words ( I hope you have it ), just enter wrong pin 3 times and device will reset. After that you will need to enter your 24 words and hopefully see your balance. But be sure you have correct seed before you do this procedure.

There is also option that you checking wrong chain (Legacy/Segwit) or that you maybe send BTC to BitcoinCash address.


Title: Re: Ledger balance 0
Post by: sokicsokic on July 24, 2018, 12:46:41 PM
I finnaly have new firmware update but when i log in bitcoin balance is 0,on blockchain.info is only one transaction to wallet and funds are still on this address where i send,i also try with coinomi but balance is still 0

As I remember from past Ledger firmware updates in some cases you will need to remove all coin apps from your Ledger device and also uninstall Ledger Bitcoin Wallet and Ledger Manager from Chrome. Then install that apps to Chrome again and add coin apps to you Ledger Nano S.

If this not help you and you have your 24 seed words ( I hope you have it ), just enter wrong pin 3 times and device will reset. After that you will need to enter your 24 words and hopefully see your balance. But be sure you have correct seed before you do this procedure.

There is also option that you checking wrong chain (Legacy/Segwit) or that you maybe send BTC to BitcoinCash address.

i send bitcoins before bitcoincash fork...


Title: Re: Ledger balance 0
Post by: ranman09 on July 24, 2018, 01:13:51 PM
If this not help you and you have your 24 seed words ( I hope you have it ), just enter wrong pin 3 times and device will reset. After that you will need to enter your 24 words and hopefully see your balance. But be sure you have correct seed before you do this procedure.

This should help you if you just reset you Ledger Device. Make you input the correct 24 words as the private keys a derived from it.

Is it okay now?

I have a Ledger Nano S also, but I have not upgraded the firmware yet.


Title: Re: Ledger balance 0
Post by: bob123 on July 24, 2018, 01:49:24 PM
i send bitcoins before bitcoincash fork...

If you want help with your issue, you might start answering the questions you get asked  ???
Coming back, ignoring 10 questions and simply posting such a non-related comment won't help you to get your coins back.


Title: Re: Ledger balance 0
Post by: sokicsokic on July 25, 2018, 01:40:16 AM
wallet is ledger nano s
i tried with ledger manager and ledger live,also coinomi,i bought from orginal seller,bitcoin is already there 15 months,before new firmware i login on wallet and i see balance using ledger bitcoin wallet app for chrome



Few days ago a ledger user had the same problem because he used an address that appeared when he signed a message. It was like the 150th of that path. He found it using iancoleman.io/bip39 tool

i dont know how to do this

everything is ok on  block explorer and reset from 24 word and still dont have balance,probably i looking at wrong address

Did you use ledger live (https://www.ledgerwallet.com/live (https://www.ledgerwallet.com/live)) to access your wallet?

?

If you are using the chrome application, go to the settings and choose 'Sign message'. Then start entering this address in the drop down menu. It should appear there.
If it appears, the private key associated to this address is part of your ledger. If not, unfortunately it is not.

I currently don't know how to get to the 'Sign message' menu inside the ledger live application. I am not even sure if it does exist there yet. So you might try this out with the chrome application.

You can also try to open your ledger via electrum and enter ismine("Your_Address") in the console (View -> Show Console -> Console tab) to check whether this address belongs to your nano s.

I will try this,but when i try connect o bicoin wallet app ,app is not working .. thanks



Title: Re: Ledger balance 0
Post by: myfrogger on July 28, 2018, 02:58:38 PM
Did you get this figured out?  Do you have access to your coins now?


Title: Re: Ledger balance 0
Post by: sokicsokic on August 02, 2018, 03:12:25 AM
I can access bitcoin ledger wallet via chrome app,but there is different bitcoin address with 0 balance,when i restore 24 words i create new wallet because i didnt have insataled app from before

I get this message from one member ,is this legit?

1) Go to https://iancoleman.io/bip39/
2) In the box where it says BIP39 Mnemonic, put your 24 word seed phrase
3) In the box where it says BIP39 Passphrase, put your password for your wallet ( notice i said password and not pin if you did not enabled password protection for your ledger, then leave it blank)
4) Scroll down to the last page and you should see a list of 20 addresses, your address should either be the first or the second one shown
5) Copy the private key which should be beside the address
6)Download Electrum from https://electrum.org/#home
7) create a new wallet> standard wallet> import bitcoin address or Private keys
Cool Paste the private key you copied from 5
9) Click next and your coins should show up.


Title: Re: Ledger balance 0
Post by: bob123 on August 02, 2018, 06:17:42 AM
I can access bitcoin ledger wallet via chrome app,but there is different bitcoin address with 0 balance,when i restore 24 words i create new wallet because i didnt have insataled app from before

I get this message from one member ,is this legit?

1) Go to https://iancoleman.io/bip39/
2) In the box where it says BIP39 Mnemonic, put your 24 word seed phrase
3) In the box where it says BIP39 Passphrase, put your password for your wallet ( notice i said password and not pin if you did not enabled password protection for your ledger, then leave it blank)
4) Scroll down to the last page and you should see a list of 20 addresses, your address should either be the first or the second one shown
5) Copy the private key which should be beside the address
6)Download Electrum from https://electrum.org/#home
7) create a new wallet> standard wallet> import bitcoin address or Private keys
Cool Paste the private key you copied from 5
9) Click next and your coins should show up.

Well, instead of entering your seed into a website (download it onto an offline pc first!!) and just importing 1 or 2 private keys, you might as well import the seed directly into electrum.
You can check the BIP39 Seed option and enter the derivation path (Ledger legacy: m/44/0/0, segwit: m/49/0/0)

You should be able to see your whole balance inside electrum.

But note, that once you have entered your seed anywhere else (e.g. electrum or website), it should be considered as compromised.
It is advised to create a new seed with your ledger afterwards if you want to use this hardware device to store your coins.



Title: Re: Ledger balance 0
Post by: Rickorick on August 02, 2018, 08:37:29 AM
I can access bitcoin ledger wallet via chrome app,but there is different bitcoin address with 0 balance,when i restore 24 words i create new wallet because i didnt have insataled app from before

I get this message from one member ,is this legit?

1) Go to https://iancoleman.io/bip39/
2) In the box where it says BIP39 Mnemonic, put your 24 word seed phrase
3) In the box where it says BIP39 Passphrase, put your password for your wallet ( notice i said password and not pin if you did not enabled password protection for your ledger, then leave it blank)
4) Scroll down to the last page and you should see a list of 20 addresses, your address should either be the first or the second one shown
5) Copy the private key which should be beside the address
6)Download Electrum from https://electrum.org/#home
7) create a new wallet> standard wallet> import bitcoin address or Private keys
Cool Paste the private key you copied from 5
9) Click next and your coins should show up.


Its safe, just use the website offline and its also good since you're just looking for a single address. Saves the stress of using your seed and possibly compromising it.


Title: Re: Ledger balance 0
Post by: Lucius on August 02, 2018, 09:57:57 AM
I can access bitcoin ledger wallet via chrome app,but there is different bitcoin address with 0 balance,when i restore 24 words i create new wallet because i didnt have insataled app from before

There are several possible reasons why you have this problem :

- Your seed is not correct, it is not associated with the BTC address where your coins are located.
- You are looking at the wrong chain, when you open Bitcoin Wallet ( Chrome App ) there is option to select "Bitcoin", "BitcoinCash" - Legacy or SegWit Chain.
- You use receiving address from "Sign Message", and Ledger can not check that address so you see 0 balance.

It would be best that you take advice from bob123 and check is that address generated from seed you use, and you can still do that by read post number 5. Otherwise you can play with iancoleman tool, but if address with your coins is not part of seed you use, nobody will find it.


Title: Re: Ledger balance 0
Post by: HCP on August 02, 2018, 10:15:03 AM
I can access bitcoin ledger wallet via chrome app,but there is different bitcoin address with 0 balance,when i restore 24 words i create new wallet because i didnt have insataled app from before
In the Ledger Chrome App... click on "Settings -> Tools -> Sign Message"

See if the address that has your BTC is displayed. If it isn't, click on the address... it'll open a search box. Start typing the first three or four characters of the BTC address and see if the whole address is shown in the list. If it is, then the address is definitely part of your Ledger Wallet and you have the correct seed.

However, if the address is NOT displayed when you type the first three or four characters, then you likely have the wrong seed written down :(

https://i.imgur.com/I23y0U2.png


Title: Re: Ledger balance 0
Post by: sokicsokic on August 02, 2018, 12:23:09 PM
I tried iancoleman and  did not see address in first 200 rows ,external or internal... do i have any other options?


Title: Re: Ledger balance 0
Post by: bob123 on August 02, 2018, 02:52:21 PM
I tried iancoleman and  did not see address in first 200 rows ,external or internal... do i have any other options?


The simpliest way to check whether your address belongs to your ledger has already been posted twice..


  • In the Ledger Chrome App... click on "Settings -> Tools -> Sign Message"

    See if the address that has your BTC is displayed. If it isn't, click on the address... it'll open a search box. Start typing the first three or four characters of the BTC address and see if the whole address is shown in the list. If it is, then the address is definitely part of your Ledger Wallet and you have the correct seed.
  • If you are using the chrome application, go to the settings and choose 'Sign message'. Then start entering this address in the drop down menu. It should appear there.
    If it appears, the private key associated to this address is part of your ledger. If not, unfortunately it is not.

Please do this first to verify this address has REALLY been generated by your nano s.


Title: Re: Ledger balance 0
Post by: sokicsokic on August 02, 2018, 03:03:21 PM
I tried iancoleman and  did not see address in first 200 rows ,external or internal... do i have any other options?


The simpliest way to check whether your address belongs to your ledger has already been posted twice..


  • In the Ledger Chrome App... click on "Settings -> Tools -> Sign Message"

    See if the address that has your BTC is displayed. If it isn't, click on the address... it'll open a search box. Start typing the first three or four characters of the BTC address and see if the whole address is shown in the list. If it is, then the address is definitely part of your Ledger Wallet and you have the correct seed.
  • If you are using the chrome application, go to the settings and choose 'Sign message'. Then start entering this address in the drop down menu. It should appear there.
    If it appears, the private key associated to this address is part of your ledger. If not, unfortunately it is not.

Please do this first to verify this address has REALLY been generated by your nano s.


yes i see your advice but my ledger can not connect to chrome app.. only live and manager app but not btc app


Title: Re: Ledger balance 0
Post by: bob123 on August 02, 2018, 03:12:59 PM
yes i see your advice but my ledger can not connect to chrome app.. only live and manager app but not btc app


What about the following statement then ?

I can access bitcoin ledger wallet via chrome app


Why / How did you lose the possibility of accessing your wallet via the chrome app  ???
This doesn't make much sense  ???


Title: Re: Ledger balance 0
Post by: HCP on August 02, 2018, 08:54:40 PM
yes i see your advice but my ledger can not connect to chrome app.. only live and manager app but not btc app
What error are you getting with the BTC app? Is it not connecting? Does it not unlock when you enter your PIN and select btc coin app on the device? ???

Seems odd that you can connect with the Ledger Manager chrome app, but not the BTC one ???


Title: Re: Ledger balance 0
Post by: sokicsokic on August 03, 2018, 05:03:48 AM
yes i see your advice but my ledger can not connect to chrome app.. only live and manager app but not btc app


What about the following statement then ?

I can access bitcoin ledger wallet via chrome app


Why / How did you lose the possibility of accessing your wallet via the chrome app  ???
This doesn't make much sense  ???

when i use manager app i can connect ledger,but when i use bitcoin app nothing...
the app did not recognize that I connected the device


Title: Re: Ledger balance 0
Post by: sokicsokic on August 03, 2018, 05:04:42 AM
yes i see your advice but my ledger can not connect to chrome app.. only live and manager app but not btc app
What error are you getting with the BTC app? Is it not connecting? Does it not unlock when you enter your PIN and select btc coin app on the device? ???

Seems odd that you can connect with the Ledger Manager chrome app, but not the BTC one ???

yes this is correct


Title: Re: Ledger balance 0
Post by: HCP on August 03, 2018, 05:21:51 AM
Odd that the Manager picks it up but the BTC wallet one won't... Possibly a weird driver glitch... but that would usually mean that you can't use the Manager either.

Have you tried using the Manager to uninstall all the apps from the device... and then re-add the Bitcoin coin app on the device?  Or maybe try and uninstall and reinstall the Ledger Wallet Bitcoin chrome app?


Title: Re: Ledger balance 0
Post by: bob123 on August 03, 2018, 05:37:24 AM
when i use manager app i can connect ledger,but when i use bitcoin app nothing...
the app did not recognize that I connected the device

Do you hear the standard windows connection-sound when you connect your nano s with:
1) the ledger manager open and
2) the chrome wallet open ?

Do you hear the sound in 1) AND 2) ?
Or do you hear the sound only in 1) ? Or do you never hear such a sound ?



Title: Re: Ledger balance 0
Post by: sokicsokic on August 03, 2018, 08:39:50 AM
when i use manager app i can connect ledger,but when i use bitcoin app nothing...
the app did not recognize that I connected the device

Do you hear the standard windows connection-sound when you connect your nano s with:
1) the ledger manager open and
2) the chrome wallet open ?

Do you hear the sound in 1) AND 2) ?
Or do you hear the sound only in 1) ? Or do you never hear such a sound ?




I use OS not windows,no sounds,was thinking that I need check singed message through ledger bitcoin wallet extension for chrome not the app inside manager...
when i connect device and type pin nothing happen
https://i.imgur.com/f2UTLz0.png


Title: Re: Ledger balance 0
Post by: Lucius on August 03, 2018, 09:58:32 AM
Odd that the Manager picks it up but the BTC wallet one won't... Possibly a weird driver glitch... but that would usually mean that you can't use the Manager either.

Have you tried using the Manager to uninstall all the apps from the device... and then re-add the Bitcoin coin app on the device?  Or maybe try and uninstall and reinstall the Ledger Wallet Bitcoin chrome app?

In post number 6 I suggested to him to uninstall apps from Chrome, sometimes new firmware and old apps create problems. The OP seems to have serious problems with basics, as you say it is not possible that Ledger Manager is connecting and Ledger Bitcoin Wallet not...


I use OS not windows,no sounds,was thinking that I need check singed message through ledger bitcoin wallet extension for chrome not the app inside manager...

You use OS ( operating system ), but not Windows - so we need to guess which one you use, maybe MAC or Linux - something else?


Title: Re: Ledger balance 0
Post by: HCP on August 03, 2018, 10:57:40 AM
You use OS ( operating system ), but not Windows - so we need to guess which one you use, maybe MAC or Linux - something else?
Most likely he meant "OSX"...

when i connect device and type pin nothing happen
After you type PIN, you have to also select the Bitcoin app on the ledger device, press both buttons and it should display the "use wallet to view accounts" message... Then the chrome app should connect

https://i.imgur.com/OMk9uxE.png


Title: Re: Ledger balance 0
Post by: sokicsokic on August 03, 2018, 08:19:07 PM
no address in sign message .. i dont have logic explanation.. i am sure that i log in with this address before firmware update and i see balance
I dont understand why i lose coins


Title: Re: Ledger balance 0
Post by: sokicsokic on August 03, 2018, 09:09:50 PM
Is possible that I lose coins because ledger bug?I Tried update firmware 20-30 times with no success few months,from autumn 2017 till now when ledger live go out,Is there anything if its an address legacy or segwit? coins were on ledger before bitcoin cash fork
Or maybe i create same 24 word seed from scratch?


Title: Re: Ledger balance 0
Post by: HCP on August 04, 2018, 03:53:07 AM
no address in sign message .. i dont have logic explanation..
The logical explanation is that you have restored the wrong 24 word seed mnemonic on your Ledger when you set it up after updating the firmware.


Is possible that I lose coins because ledger bug?I Tried update firmware 20-30 times with no success few months,from autumn 2017 till now when ledger live go out,Is there anything if its an address legacy or segwit? coins were on ledger before bitcoin cash fork
Or maybe i create same 24 word seed from scratch?
Is the address the coins are in a "1-type" address? or a "3-type" address? If it is 1... then you have legacy addresses, and you need to ensure that you are still using the legacy chain in your Ledger Wallet Bitcoin... it should show like this:
https://i.imgur.com/NLgei74.png


However, if you have a "3-type" address... then you have a SegWit address, and you need to ensure that you are using the SegWit chain in your Ledger Wallet Bitcoin... it should show like this:
https://i.imgur.com/WNspm1F.png


To change from Legacy to SegWit... or SegWit to Legacy... Click Settings:
https://i.imgur.com/RcwXbHr.png


Then click "Blockchains":
https://i.imgur.com/1yL5WPU.png


Then click "Bitcoin":
https://i.imgur.com/5jJR61G.png


Then select either "Legacy" (or "Segwit"), depending on which one you want:
https://i.imgur.com/az4Tho6.png


Title: Re: Ledger balance 0
Post by: sokicsokic on August 04, 2018, 04:03:17 AM

I have 24 words seed and is same seed where i have access before firmware update and seen my balance on ledger


Title: Re: Ledger balance 0
Post by: HCP on August 04, 2018, 04:14:12 AM
Ok... so was your address a "1"-type address (ie. Legacy)... or a "3"-type address (ie. SegWit)?

What "Current Chain" is shown in Ledger Wallet Bitcoin chrome app when you connect?


Title: Re: Ledger balance 0
Post by: sokicsokic on August 04, 2018, 04:32:20 AM
Ok... so was your address a "1"-type address (ie. Legacy)... or a "3"-type address (ie. SegWit)?

What "Current Chain" is shown in Ledger Wallet Bitcoin chrome app when you connect?

In app is Legacy.. i will login again now and see what about segwit


Title: Re: Ledger balance 0
Post by: sokicsokic on August 04, 2018, 04:58:04 AM
bitcoin Legacy,segwit
bitcoin cash main,separate

there is no address anywhere, i have same amount of bitcoin cash on address


Title: Re: Ledger balance 0
Post by: Lucius on August 04, 2018, 09:26:43 AM
bitcoin Legacy,segwit
bitcoin cash main,separate

there is no address anywhere, i have same amount of bitcoin cash on address

So you've managed to connect your Ledger and Ledger Wallet Bitcoin Chrome App, you check address in "Sign Message" option and that address is not shown even there+it is not shown with iancoleman tool also. The conclusion is that the address on which your bitcoin is located is not generated by seed you are using. However it is strange that you see your BitcoinCash coins with the same seed...

Maybe the problem is that you have more than one account related to Bitcoin and you need to learn how to manage those accounts. I will post link to that content, just take time and read step by step : Manage multiple Bitcoin accounts  (https://support.ledgerwallet.com/hc/en-us/articles/115005196945-Manage-multiple-Bitcoin-accounts)


Title: Re: Ledger balance 0
Post by: sokicsokic on August 04, 2018, 11:52:39 AM
bitcoin cash is on same address not on same seed.

So i create 24 word phrase,send bitcoin and i see balance, after few months i login again with same seed and i see balance,after this come new update and bitcoin cash fork,I did not tried update softweare few months because i didnt have access to ledger because i was in another country.After some time new update comes again and after few months i tried to update firmware(december) but with no success. I tried around 30 times from time to time but i was unable to update software.I tried everything what i find on internet about and i talked with support few times without solution.They just talking again same and same thing in loops which never worked.I am angry ,i cant access to my wallet.Finnaly come new Live app and after few attempts i have success to update software,But when i login i see not same address and 0 balance.Im deeply convinced that i lose my coins because ledger nano s bug.I don have any other explanation what could happen.Only think what can be possible if i create separate new seed with same 24 words in the same order,but i think this is not possible.


Title: Re: Ledger balance 0
Post by: Lucius on August 04, 2018, 12:32:10 PM
bitcoin cash is on same address not on same seed.

So i create 24 word phrase,send bitcoin and i see balance, after few months i login again with same seed and i see balance,after this come new update and bitcoin cash fork,I did not tried update softweare few months because i didnt have access to ledger because i was in another country.After some time new update comes again and after few months i tried to update firmware(december) but with no success. I tried around 30 times from time to time but i was unable to update software.I tried everything what i find on internet about and i talked with support few times without solution.They just talking again same and same thing in loops which never worked.I am angry ,i cant access to my wallet.Finnaly come new Live app and after few attempts i have success to update software,But when i login i see not same address and 0 balance.Im deeply convinced that i lose my coins because ledger nano s bug.I don have any other explanation what could happen.Only think what can be possible if i create separate new seed with same 24 words in the same order,but i think this is not possible.

Now you say your BCH is not on address created by same seed, so how can that be true if BCH&BTC are allegedly share the same address? One seed is generated both address, so you should see balance for both coins.

Seed is only thing which is important for your problem, even if device does not work properly there are ways you can restore your coins/private keys. So if you import correct seed in Electrum wallet and select derivation path for Legacy or Segwit your BTC should be shown there.

Ledger support it's not something you can rely on, I have experience with them and you can get more help just by surfing on their website or ask for help on this forum.

We give you many advice, try to read them from start - maybe you missed something. What I would do in your place is reseting device and make new firmware update, the possibility exists that the firmware is maybe corrupted. You should also remove all Ledger Apps from Chrome and make fresh install from Ledger site.


Title: Re: Ledger balance 0
Post by: sokicsokic on August 04, 2018, 01:28:03 PM
bitcoin cash is on same address not on same seed.

So i create 24 word phrase,send bitcoin and i see balance, after few months i login again with same seed and i see balance,after this come new update and bitcoin cash fork,I did not tried update softweare few months because i didnt have access to ledger because i was in another country.After some time new update comes again and after few months i tried to update firmware(december) but with no success. I tried around 30 times from time to time but i was unable to update software.I tried everything what i find on internet about and i talked with support few times without solution.They just talking again same and same thing in loops which never worked.I am angry ,i cant access to my wallet.Finnaly come new Live app and after few attempts i have success to update software,But when i login i see not same address and 0 balance.Im deeply convinced that i lose my coins because ledger nano s bug.I don have any other explanation what could happen.Only think what can be possible if i create separate new seed with same 24 words in the same order,but i think this is not possible.

Now you say your BCH is not on address created by same seed, so how can that be true if BCH&BTC are allegedly share the same address? One seed is generated both address, so you should see balance for both coins.

Seed is only thing which is important for your problem, even if device does not work properly there are ways you can restore your coins/private keys. So if you import correct seed in Electrum wallet and select derivation path for Legacy or Segwit your BTC should be shown there.

Ledger support it's not something you can rely on, I have experience with them and you can get more help just by surfing on their website or ask for help on this forum.

We give you many advice, try to read them from start - maybe you missed something. What I would do in your place is reseting device and make new firmware update, the possibility exists that the firmware is maybe corrupted. You should also remove all Ledger Apps from Chrome and make fresh install from Ledger site.


i mean is on same address and should be on same seed,but is not i explain wrong..seed is wrong for bitcoin and bitcoincash address

I will try more..


Title: Re: Ledger balance 0
Post by: HCP on August 05, 2018, 05:30:56 AM
bitcoin Legacy,segwit
bitcoin cash main,separate

there is no address anywhere, i have same amount of bitcoin cash on address
Then the simple answer is that you have the wrong seed mnemonic. :(


So i create 24 word phrase,send bitcoin and i see balance, after few months i login again with same seed and i see balance,
You don't "login" with a seed... do you mean that you reset your Ledger and restored it using your seed? or do you mean you simply used your Ledger again after a few months? ???


Im deeply convinced that i lose my coins because ledger nano s bug.I don have any other explanation what could happen.Only think what can be possible if i create separate new seed with same 24 words in the same order,but i think this is not possible.
It would appear that for whatever reason, at some point, you have set up your ledger and started using it with a new/different seed mnemonic (which generates different addresses) and have not written this seed down (possibly during one of your many attempts to try and get the device working)... you've then sent coins to an address generated by the "new" seed mnemonic.

After finally getting the firmware on the device updated, you've attempted to restore using the "old" seed mnemonic that you do have written down... however this is NOT the seed mnemonic that your address was generated from... hence the addresses are different and you don't see the transactions and/or coins :-\



Title: Re: Ledger balance 0
Post by: Lucius on August 05, 2018, 08:42:05 AM
    Odd that the Manager picks it up but the BTC wallet one won't... Possibly a weird driver glitch... but that would usually mean that you can't use the Manager either.

    [1]Have you tried using the Manager to uninstall all the apps from the device... and then re-add the Bitcoin coin app on the device?  Or maybe try and uninstall and reinstall the Ledger Wallet Bitcoin chrome app?

    First problem, I think out here is a unsuccessful connection of ledger wallet with computer.

    Possible solution[1]  or there is a problem with device drivers and not apps. I also own a Ledger Nano S and I have faced issues where Ledger Manager doesn't notices the ledger wallet device.

    In Windows, Device manager lists it with a yellow triangle before the device name. And in such situation uninstall the device and plugging-in the wallet makes up a successful connection. Not sure for OS X users but for Windows users here are the steps to fix the situation :

    Quote
    Assuming you're on Windows:

    • Open device manager.
    • Expand the section "human interface devices" and check if there is any device with a yellow warning sign. It's most probably the nano s.
    • Double click and and select the "driver" tab.
    • Click "update driver" (or something similar).
    • Wait (for quite a while) while Windows is searching for, downloading (again) and installing the respective driver(s).

    Once the driver is updated successfully and there's no more yellow warning sign beside the device the nano update via the app should go through.

    Source: https://www.reddit.com/r/ledgerwallet/comments/82eza3/update_bug/

    Check if you can open the Ledger Bitcoin app now. If not then I suggest going to next step but please make sure you are having the recovery seed.


    Secondly , I suggest performing MCU restoration and performing an update again. Its possible that firmware wasn't updated properly so I suggest to perform this again. Open the Ledger Manager app and perform these steps:

    Quote
    • Unplug your Nano S.
    • Hold down the button closest to the USB port.
    • Plug your Nano S in while still holding that button.
    • It'll update the MCU firmware. It may require you to press both buttons to confirm.

    Source: Taken from one of reply from here: https://www.reddit.com/r/ledgerwallet/comments/82f1sk/firmware_upgrade_stuck_at_mcu_firmware_is_outdated/
    [/list]


    Third, performing a reset on ledger wallet and recover the wallet with the seed you have.

    Hope this helps.



    Coinomi and Electrum both fail to recover the wallet completely. They only recover the primary account . They are unable to recover the wallet's account if a user has maintained multiple accounts. I have maintained 3 accounts in Ledger wallet BTC app where Acc #1 and Acc #3 contains 0 balance but Acc #2 has 0.00011 btc. When I try to recover by putting seed into Coinomi or Electrum, they only recover addresses from Acc #1.

    It is possible that the OP maintains his accounts in that way.

    You really did not write anything new which could solve this problem, but just repeating the above mentioned things once more.

    - OP is solve problem with connection Ledger -> Google Apps - this is clearly visible if you read his previous posts.

    - I already suggested that he reset device and make firmware update (post 38).

    - Manage multiple Bitcoin accounts - explained in post 36.

    I also think sokicsokic is made a wrong step at one point, and all this time he have wrong seed - but it is confusing that he claim BCH is visible with this current seed, and BCH and BTC share the same address which should be generated from the same seed...


    Title: Re: Ledger balance 0
    Post by: HCP on August 05, 2018, 10:25:52 AM
    I also think sokicsokic is made a wrong step at one point, and all this time he have wrong seed - but it is confusing that he claim BCH is visible with this current seed, and BCH and BTC share the same address which should be generated from the same seed...
    That's not what he is claiming... he said he can also see BCH on the address (ie. via a blockexplorer).

    bitcoin Legacy,segwit
    bitcoin cash main,separate

    there is no address anywhere, i have same amount of bitcoin cash on address

    But he cannot see his address on ANY of the Ledger chains (BTC - Legacy, BTC - SegWit, BCH - Main, BCH - Split).


    The only logical explanation, is that the seed that OP is trying to restore the wallet with is NOT the seed that generated the address.


    Title: Re: Ledger balance 0
    Post by: BTC-TK on August 05, 2018, 10:41:48 AM
    try update ledger plugin for chrome
    and don't send ethereum, finded bug

    https://www.ledger.fr/2018/08/03/important-message-concerning-the-ledger-wallet-ethereum-chrome-app/


    Title: Re: Ledger balance 0
    Post by: Avirunes on August 05, 2018, 11:22:01 AM
    [..]

    Pardon me in that case. <Removed my post>

    The only logical explanation, is that the seed that OP is trying to restore the wallet with is NOT the seed that generated the address.

    Yeah seems like it.  :-\


    Title: Re: Ledger balance 0
    Post by: sokicsokic on August 05, 2018, 02:53:58 PM
    bitcoin Legacy,segwit
    bitcoin cash main,separate

    there is no address anywhere, i have same amount of bitcoin cash on address
    Then the simple answer is that you have the wrong seed mnemonic. :(


    So i create 24 word phrase,send bitcoin and i see balance, after few months i login again with same seed and i see balance,
    You don't "login" with a seed... do you mean that you reset your Ledger and restored it using your seed? or do you mean you simply used your Ledger again after a few months? ???


    Im deeply convinced that i lose my coins because ledger nano s bug.I don have any other explanation what could happen.Only think what can be possible if i create separate new seed with same 24 words in the same order,but i think this is not possible.
    It would appear that for whatever reason, at some point, you have set up your ledger and started using it with a new/different seed mnemonic (which generates different addresses) and have not written this seed down (possibly during one of your many attempts to try and get the device working)... you've then sent coins to an address generated by the "new" seed mnemonic.

    After finally getting the firmware on the device updated, you've attempted to restore using the "old" seed mnemonic that you do have written down... however this is NOT the seed mnemonic that your address was generated from... hence the addresses are different and you don't see the transactions and/or coins :-\




    i restore address right after i write seed,with same seed i create ethereum wallet and also i was able to restore few months later and i see balance for bitcoin and ethereum and this time i send  ethereum to another address


    Title: Re: Ledger balance 0
    Post by: sokicsokic on August 05, 2018, 03:07:31 PM
    I tried access with electrum but no luck,with iancoleman i change acc value to 1 o 9 and i cant find the address
    when i want restore ledger he never ask me words randomly,I need always put all 24 words and pin again and again,i check similar words and another order to restore ledger but nothing


    Title: Re: Ledger balance 0
    Post by: HCP on August 16, 2018, 07:14:34 AM
    As already stated... all the evidence leads me to believe that the seed mnemonic you have written down is NOT the seed mnemonic that generated the address you sent coins to. How or why you have a different seed mnemonic, I cannot answer, as I do not know what steps/actions you have done when setting up and using your Ledger.

    It is also possible that you simply sent the coins to the wrong address (clipboard virus that changes addresses? or possibly just copy/pasted the wrong address).


    Title: Re: Ledger balance 0
    Post by: sokicsokic on September 19, 2018, 04:16:49 PM
    As already stated... all the evidence leads me to believe that the seed mnemonic you have written down is NOT the seed mnemonic that generated the address you sent coins to. How or why you have a different seed mnemonic, I cannot answer, as I do not know what steps/actions you have done when setting up and using your Ledger.

    It is also possible that you simply sent the coins to the wrong address (clipboard virus that changes addresses? or possibly just copy/pasted the wrong address).

    i have good address ,i mention before that i was able to login on ledger, see balance make  ethereum transaction


    Title: Re: Ledger balance 0
    Post by: sokicsokic on September 19, 2018, 04:19:23 PM
    i post update on reddit
    https://www.reddit.com/r/ledgerwallet/comments/9givzh/lost_coins_ledger_update/
    and some guy say this
    https://i.imgur.com/tOON9KT.png
    can anyone confirm this?


    Title: Re: Ledger balance 0
    Post by: bob123 on September 19, 2018, 04:26:46 PM
    i post update on reddit
    https://www.reddit.com/r/ledgerwallet/comments/9givzh/lost_coins_ledger_update/
    and some guy say this
    [...]
    can anyone confirm this?

    No.

    99% of all user on reddit do not have any clue what they are talking about.

    IMO this doesn't make any sense. Ledger did never change anything in their key derivation. Therefore an older firmware (which isn't available anyway due to security reasons) won't help you (it will generate the same private-/public- keypairs).
    The theory of a 'bug' which only appears with a small percentage of seeds is.. nonsense. 

    Unfortunately i have to agree with the majority here. You probably have made a mistake when setting up your nano s (written down wrong seed / initialized again after writing it down without writing this new seed down).
    This is the only logical explanation  :-\


    Title: Re: Ledger balance 0
    Post by: sokicsokic on September 19, 2018, 05:08:15 PM
    like i said,i login with ledger nano s and make transaction with same seed
    but i have something else on mind what maybe can be

    to update new firmware ,i needed restore configuration and this result with not working pin
    maybe i initialize new wallet with same seed?
    or is possible next:
    that i have 12 word secret key created from 24 words ,to unlock wallet ledger ask me like this
    for example
    for first word chose word numer 18 from 24 words
    for second chose word number 5
    and so on till 12,i am not sure about this but i remember something like this that ledger asked me random words when i unlock wallet last time
    probably i have right seed but wrong order



    Title: Re: Ledger balance 0
    Post by: bob123 on September 19, 2018, 05:15:50 PM
    to update new firmware ,i needed restore configuration and this result with not working pin

    The pin to unlock your nano s is unrelated to any firmware update.



    maybe i initialize new wallet with same seed?

    If you use the same seed, it is the same wallet.



    or is possible next:
    that i have 12 word secret key created from 24 words

     ???
    There is no '12 word secret key'.

    The nano s derives your private keys from the 24 word mnemonic. Nothing else.



    for example
    for first word chose word numer 18 from 24 words
    for second chose word number 5
    and so on till 12,i am not sure about this but i remember something like this that ledger asked me random words when i unlock wallet last time
    probably i have right seed but wrong order

    The 'right seed' in a wrong order is NOT the correct seed.
    The last word contains a checksum. So, even if you shuffle your words, the seed won't be accepted. Simply because it is NOT A VALID SEED.

    Your seed is only valid (and functional) in the correct order. Changing the order of the words will give you an 'Invalid seed' error.

    If your seed is being accepted (which it is) it is in the correct order. This did not cause your issue.


    Title: Re: Ledger balance 0
    Post by: sokicsokic on September 19, 2018, 06:07:50 PM
    yeah you are right,if is wrong order seed should not be correct
    so only what is left is ledger bug


    Title: Re: Ledger balance 0
    Post by: bob123 on September 20, 2018, 08:05:31 AM
    so only what is left is ledger bug

    Not really.

    The most probable case (as already mentioned by multiple people here) is that YOU have done a mistake.
    An extremely rare ledger bug which only happened to one person doesn't sound realistic at all..

    Sometimes it is hard to accept.. but 98% of computer problems are caused by the person in front of it.


    Next time, make sure you backup the correct seed, reinitialize it and test whether it reproduces the correct addresses. Only then store funds there.


    Title: Re: Ledger balance 0
    Post by: HCP on September 20, 2018, 09:19:00 AM
    can anyone confirm this?
    That reddit user was NOT saying that there is definitely a bug that caused that... they were just saying that it *might* be a bug.

    My honest opinion is that it is not a bug and most likely the result of some confusion on your behalf... whether this is just because it has been so long since you set it up that you don't remember 100% what happened between when you originally set up the ledger and wrote those words down... and now when you are trying to restore your ledger.

    You say that you did transactions successfully prior to trying to do the update... but that doesn't require you to input the seed. You just need to unlock the device with the PIN. PINs are not related seeds... they're just a security option for the device, so you can use any PIN with any seed.

    So, it is possible that at some point you had reinitialised the device with a new seed after you wrote the words on the card you have... you'd still be able to do transactions, but the addresses you'd be using would be completely different and unrelated to the seed on your card.

    Not having first hand knowledge of exactly what you have and have not done makes it difficult for anyone other than yourself to truly know what has happened in this instance. :-\


    Title: Re: Ledger balance 0
    Post by: sokicsokic on September 20, 2018, 05:26:40 PM
    when i make transaction i also access with seed,i am 100% sure about this,i cant explain


    Title: Re: Ledger balance 0
    Post by: bob123 on September 21, 2018, 06:45:20 AM
    when i make transaction i also access with seed,i am 100% sure about this,i cant explain

    No. You are 100% wrong.

    You NEVER access your nano s with your seed. You only initialize it ONCE.
    Each time afterwards, you are accessing it with your pin. Your seed is stored inside your ledger.

    Without having any clue, at least listen to us. You are repeating yourself. Your coins are gone. You have used the wrong seed.
    Take it as a lesson and move forward.


    Title: Re: Ledger balance 0
    Post by: HCP on September 21, 2018, 08:44:31 PM
    when i make transaction i also access with seed,i am 100% sure about this,i cant explain
    bob123 is correct... you should NEVER need to use your seed... you should plug in the nano, enter your PIN only... then it should be ready to be used.

    The only time you ever need to re-enter the seed is if you wipe the device (ie. you enter the wrong PIN 3 times)... or you have to buy a new device because your old one got lost/stolen/destroyed.